Situation Analysis Report:: Heineken Vietnam Brewery Beer
Situation Analysis Report:: Heineken Vietnam Brewery Beer
Situation Analysis Report:: Heineken Vietnam Brewery Beer
TABLE OF CONTENTS
Heineken Vietnam Brewery Beer...........................................................................................................................0
I. SITUATION ANALYSIS:................................................................................................................2
1. Company Description:....................................................................................................................................2
2. Product Description:.......................................................................................................................................2
II. MARKETING ENVIRONMENT:..................................................................................................2
1. Micro environment:........................................................................................................................................2
1.1. The company:...........................................................................................................................................2
1.2. Suppliers:.................................................................................................................................................2
1.3. Marketing Intermediaries:.......................................................................................................................3
1.4. Customers:...............................................................................................................................................3
1.5. Competitors:............................................................................................................................................4
1.6. Public:.....................................................................................................................................................4
2. Macro environment:.......................................................................................................................................4
2.1. Demographic factors:..............................................................................................................................4
2.2. Economic factors and Natural forces:......................................................................................................5
2.3. Technological factors:..............................................................................................................................5
2.4. Political factors:......................................................................................................................................5
2.5. Cultural factors:......................................................................................................................................5
III. SWOT ANALYSIS:..........................................................................................................................6
IV. STDP ANALYSIS:............................................................................................................................7
1. Segmentation:................................................................................................................................................7
2. Targeting:........................................................................................................................................................8
3. Differentiation:...............................................................................................................................................9
3.1. Product:...................................................................................................................................................9
3.2. Services:...................................................................................................................................................9
3.3. Distribution:............................................................................................................................................9
3.4. Image:......................................................................................................................................................9
4. Positioning:...................................................................................................................................................10
4.1. Positioning map:....................................................................................................................................10
4.2. Value proposition:..................................................................................................................................11
V. CONCLUSION:..............................................................................................................................12
VI. REFERENCE:................................................................................................................................12
I. SITUATION ANALYSIS:
1. Company Description:
The Heineken International was first established in 1873 in Dutch by Gerard Heineken. And after
over 140 years, it has managed to expand globally to the other countries including Vietnam. 1991 is the
important timeline when the Heineken Vietnam Brewery Limited Company (Heineken Vietnam
Brewery) was established. Its aim is “to be the leading, proud & responsible brewer in Vietnam” and it
values “respect for People & Planet, Enjoyment, Quality, Passion for Winning”. Heineken Vietnam
Brewery’s members council including Chairlady Le Minh Trang and Vice Chairman Frans Erik
Eusman. Heineken Vietnam’s breweries consist of the innovative one in District 12, and other
breweries in Da Nang, Quang Nam and Tien Giang. The company is known as the producers of the
following name of beers: Heineken, Tiger, Tiger Crystal, Biere Larue, Biere Larue Export, Desperados,
BGI and Bivina.
2. Product Description:
The beer Heineken is hoped by the brand to function as the type of drinks that friend enjoys
together. The most important ingredient that characterized the rich taste of Heineken is the A-Yeast.
The other special features of Heineken beer consist of the fact that beer is fermented in horizontal tank
and also, the beer will be brewed for 28 days. Heineken beer has always been known for its signature
green bottle and the red star at the centre. In Vietnam, Heineken has been spending thousands of VND
on establishing connections. With the strong growth and the increased production in Vietnam, Heineken
becomes the second most profitable beer market in country. Heineken has been a popular brand in
Vietnam since it is the promoter of many huge events such as music concerts or football championship.
1. Micro environment:
There is no doubt that Heineken is strong and successful brand in Vietnam as well as all over the
world. In order to accomplish currently achievement, the executive board of Heineken have to have an
extensive view about Vietnam market and set up the suitable marketing strategies to become one of the
most iconic beer brands in Vietnam. Heineken Vietnam Brewery Limited Company (Heineken Vietnam
Brewery) which is recognized as the most modern brewery in Southeast Asia and considered to be the
most effective enterprise is located in Ho Chi Minh City, Heineken also operate 3 manufactures in Da
Nang, Quang Nam and Tien Giang province. In 2014, the total economic contribution of Heineken was
20 trillion vnd accounted for 0.5% of Vietnam’ GDP (HeinekenVietnam). Heineken not only impress
customer by the unique taste and the reasonable price of the product but also due to their contribution
including organize and sponsor for many international events. Furthermore, they expend 10.9 million
vnd in donation, thus, Heineken always be the top beer brand for the Vietnamese customers
(HeinekenVietnam).
1.2. Suppliers:
In term of suppliers, the vast majority of raw materials are locally sourced, for instant packaging
consist of glass, cans and cartons, as well as rice husk which is utilized as fuel for our biomass boilers.
Business markets, which buy product with the purpose for other production process, are not the
main target market of Heineken Vietnam Brewery because of the signature of beer – mostly serve
instantly rather than use for further process. Consumers markets include individuals and households,
which are the majority subjects of any beer company, but only contribute a small part because in reality,
most consumers buy this type of product through resellers like supermarkets, markets, restaurants,
clubs, etc. instead of buying directly from the producers Heineken. For that reason, Reseller markets
become probably the biggest customer markets among all. With food and drink product like beer,
manufacturers prefer reseller the most because these intermediaries will be responsible for selling the
product to each and every consumer so Heineken, despite lower profit compares to selling it directly to
consumers, will not have to worry about elements like time, expire dates, etc. Heineken Vietnam pays
MKTG1205 Marketing Principles 4 Group 3
[Type text] Heineken Vietnam Brewery [Type text]
attention to the International markets due to the fact that Heineken Vietnam Company soon realising
that the neighbour’s market in beer industry really needs to be invested like Myanmar, China, India,
Cambodia, Indonesia and Malaysia (Eusman – APAC President, Heineken). With the product:
Heineken beer, Vietnam has assembling most of suitable factors for this kind of product to develop in
terms of target customers such as young population, wide number of consumers, many resellers like
Vin mart, restaurants, etc.
1.5. Competitors:
Despite the new appearance in Vietnam, Heineken is considered as a strong competitor in beer
market and stay in the top 10 beer brands in Vietnam (Guide, 2011). Nam, 2016 stated that Heineken
Vietnam is the leader in the premium segment, alongside with big local competitors in beers such as
Sabeco – famous for 333 and SAIGON and Habeco – Bia Hoi Ha Noi. It is very difficult for a new,
foreign brand like Heineken to go against such traditional, old and long-time beloved Vietnamese
brands in Vietnam’s market. Sabeco and Habeco are original beer suppliers in Vietnam since 1950s and
ever since, it has contributed to create the traditional Bia Hoi street culture in Vietnam, so it is nearly
irreplaceable. However, Heineken still performs impressively because of its marketing, through which,
it becomes a wide known international beer brand and automatically becomes a chosen brand in
Vietnam (Trung, 2009).
Along with competitors in brand are competitors like substitute products such as wine or soft drink.
Beer and wine are both alcohol drinks, but it represented different style of dissimilar type of
consumers. Nevertheless, they are still strong competitors when targeting the middle age consumers,
especially in a developing country like Vietnam. For young adults, soft drinks like Coca Cola or Pepsi
are highly recommended and chosen instead of beer like Heineken, leading Heineken to a tough
competition in Vietnam’s market.
1.6. Public:
Local and Citizen-action publics affect Heineken Vietnam’s designing and manufacturing process
because it contains related elements to the residents and local communities in Vietnam. Internal
publics could be an advantage for Heineken Vietnam due to the large number of cheap labours.
Financial publics includes many investors and stakeholders like SATRA (40%), APB (60%) (N, 2016).
Government public impacts Heineken Vietnam mostly through the laws of foreign ownership, which
nowadays is attracting many foreign investors to Vietnam. Among all, the most focused publics are
Media and General – global images and news. Heineken has successfully popularize its brand
worldwide by creating a perfect image of the company, product with catching slogan “It could only be
Heineken”, promoting to publics through sport events like in Tennis Heineken Challenger or through
music events Thirst in HCM City and through major movies hits like 007, Matrix Reloaded, etc.
Because of the extra focusing on their brand image to the publics, the company in general has always
been influenced strongly by the Heineken brand and in fact, it is the key factors that create Heineken’s
major success in Vietnam market.
2. Macro environment:
Vietnam is considered a country with young generation since there are about 45 million people who
are in the age of 20 to 50, among the total of 93.5 million citizens in 2016 (Thegioibantin.com 2016).
The population growth is about 1%, which is quite stable. The gender used to be balanced but this has
changed because of people’s awareness about equality of gender. Nevertheless, the Vietnamese have a
strong male chauvinism; as a result, one family often has at least a son. As most of beer users are male,
Vietnam can be one of the strong beer markets all over the world.
As mentioned, Heineken is sold most in supermarkets, shopping centres and restaurants for middle,
working-class and upper-class citizens, who have stable or high incomes. According to Đời sống và
Pháp luật (2016), GDP in Vietnam is around 2,200$ (approximately 50 million VND), which is higher
and gradually improved.
Since most Heineken beer in Vietnam is imported, the quality of beer is great guaranteed.
Additionally, the beer factories in Vietnam are extremely environmental friendly, which makes the very
good impression to beer customers.
2.3. Technological factors:
Internet is now one of the most important factors in everyone’s daily life, helping them access to the
mass world of information. In Vietnam, 54% of the population use Internet to interact, thanks to the
invention of high technology such as smartphones, iWatch, etc. As a result, this can be the strongest
marketing field for Heineken to reach to people all over the world.
Besides Internet, televisions are also considered a strong marketing field since elder people tend to
watch TV and listen to the radio more than using the Internet.
Eventually, Heineken has succeeded in using all these technological factors to promote their brand
and becomes the most well-known beer brand in Vietnam.
2.4. Political factors:
Since Heineken came to Vietnam, the company has followed Vietnamese legislation as a foreign
company, including paying taxes, avoiding counterfeiting, etc. This has gained reputation and
customer’s belief. However, legislation about alcohol concentration and legal age to buy beer products
is strict, according to VnExpress and Thu Vien Phap Luat relatively.
2.5. Cultural factors:
In Vietnam, people have strong filial pieties, respect friendship and other close relationships. They
tend to have a get-together meal every month, where beer is chosen to be one of their favorite drinks.
Vietnam has special culture called Bia Hoi, which people sit along the sidewalks and drink with friends
in the evening.
People in Vietnam, especially men, tend to have drinking habits, such as “If you do not accept my
drink, that is disrespectful”, “If you are not drunk, you cannot go home”. This starts from the feelings
of power and respect. Most of Vietnamese men consider their drinking tolerance as a standard
measurement, the more they can drink, the more respected they are. As a result, the amount of
Heineken beer sold in Vietnam becomes very potential.
As for women, they drink beer for better digestive systems, which leads to the considerable number
of females using Heineken.
The diagram below illustrates the most frequent beer used in Vietnam:
Strengths: Weaknesses
. Heineken dominates beer market . Heineken import ingredients
in Vietnam with high quality and from others country, which
unique taste. means they have use the local
natural resources efficiency.
. Heineken has a well-known
reputation of brand and good . Their product cannot be sold
image that is recorded worldwide. directly to customers, benefit
become less.
. They have the most modern beer
brewery in South East Asia. . Their price could be quiet high
compare to Vietnam’s market.
. Heineken can have access to
huge amount of cheap local labor . Heineken can only target to
in Vietnam by placing their specific kind of consumers such
factory in the local area. as young adults male or middle
age male, with an appropriate
. Heineken has impressive and strategies, they can expand their
unique slogan, strong brand targeting segmentation to even
creates favorable image and stable female or older adults.
revenues in almost every market.
. Heineken has excellent
advertising commercial with
appearance of many international
stars and sponsorship initiatives
for many famous sport events in
Vietnam.
1. Segmentation:
2. Targeting:
3. Differentiation:
3.1. Product:
The most special thing about Heineken’s product is probably the iconic red star symbol. This brand
imports its raw materials to ensure the best taste for the customers, which is what original brand likes
333; Saigon does not have in their product. In additional, Heineken has a very low level of calories
(99kcal) compares to normal beer product in Vietnam (155kcal) (BaoMoi, 2015 & popsugar, 2016).
3.2. Services:
Heineken Vietnam pays attention on their services more compares to other brand in Vietnam in order
to maintain their reputation worldwide. Heineken Vietnam organizes free tour trip for all customers
from industries, universities, organizations, etc. to visit their beer factory in Vietnam weekly.
3.3. Distribution:
One of the most important things that made Heineken well-known as these days is their channel.
Heineken is available in more than 70 countries and has always been called an international brand. In
Vietnam, Heineken’s products reach the customers through the system of hundred distributors and
thousands of dealers, restaurants, hotels, bars and others from Quang Binh to Ca Mau.
3.4. Image:
Focusing on image is the main marketing strategies of Heineken. Heineken has built an iconic green
bottle with the lone red star, along with that is the special letter ‘e’ in Heineken label, which looks like a
friendly smile to customers. The brand is advertised through connecting activities and events with all
customers such as prestigious and DJ music events – annual Heineken countdown at New Year Eve,
major sport events like football, tennis, etc. with international superstars in these fields, “blockbuster”
Hollywood movies likes 007, Kidnapping Mr. Heineken, etc. These promoting strategies have made
Heineken one of the most famous brands in terms of beer in customers’ mind. Heineken is also famous
for catchy phrases like “It could only be Heineken”, which comes along with very clever commercial
advertisement with famous guess such as Daniel Craig. Heineken Vietnam pays attention to promoting
their brand as a global famous brand but still friendly with the environment – through the commitment
MKTG1205 Marketing Principles 10 Group 3
[Type text] Heineken Vietnam Brewery [Type text]
to protect the local environment during manufacturing, associate with the drink responsibly program in
Vietnam, developing the entire communities, etc. In overall, Heineken has successfully in creating an
international brand with friendly, memorable images in Vietnam.
4. Positioning:
Price
More More for more More for the same More for less
Heineken applies ‘more for more’ strategies, which means that with higher price, customers will
receive more benefits. The product is being sold at a higher price than most of beer in Vietnam market,
which was illustrated through positioning map above. Choosing such a global brand like Heineken
distinguishes customers to upper class. Furthermore, as mentioned above, Heineken provides a much
lower calories level, which reduces a lot of diseases such as diabetes II. It cannot be denied that
Heineken offers such huge benefits in both physical and mental health for customers.
V. CONCLUSION:
In Vietnam beer market, Heineken appears as an outstanding international brand. The company,
despite all the challenges fitting in the market with other rivals, still manages to match with Vietnamese
culture including macro environment and micro environment such as suppliers, customers,
intermediaries, technology, economics, etc.
Heineken is the most consumed beers in Vietnam in 2012. This success comes from the rich taste
and its particular marketing strategies targeting on Vietnamese drinking culture. Heineken differentiates
itself by promoting the brand through making commercials, social events and raising drinking
awareness. Thanks to aforementioned factors, Heineken has become one of the most preferable beer
brands in Vietnam.
VI. REFERENCE: