BitVision App

User Manual

Version: 20.1.37.6
Thanks for buying our company's products, any questions or needs, please contact us at any
time.
About this Instruction
This instruction is universal version for BitVision App. The functions supported differentiate
to different version, please subject to the version you download.
This instruction is intended to be your reference tool when operating. Please fully
understand the information of it before installation and use.
All pictures, images, icons and illustrations that instruction offers, just for explanation and
Illustration purposes, differences may exit between specific product and this instruction,
please subject to the app version you download. Our company will update the contents of
this instruction in accordance with the improvement of product features and will regularly
improve and update products & Programs described in this manual. Please kindly know that
updated content will be added in new version without notice.

Responsibility Declaration
 Under the greatest extent allowed by the laws, all products described in this instruction
(includes hardware, software, firmware) are offered based on "current status", which
may have flaw, mistake or malfunction, our company will not offer any kind of specific
instruction or implied warranty, including but not limited to warranties of
merchantability, quality satisfaction, fitness for a particular purpose, non-infringement
of third party rights; Nor offer any compensation for special, incidental or indirect
damages resulting from the use of this manual or our company's product, including but
not limited to loss of business profits, loss of data or documentation.
 Customer itself should undertake risks if he/she access product to internet, including
but not limited to network attack, hacking, virus infection, etc. Any issues that result
from it, includes product's abnormal operation, information disclosure etc, our company
will not responsible for it but we will offer you timely technical support.
 When using this product, please strictly follow the applicable law. If the product is used
for infringement of third party rights or other improper use, the Company shall not be
liable.
 If the contents of this manual conflict with applicable law, the law shall be subject to.
 Table of Contents
Chapter 1 App Instruction....................................................................................................................5

1.1 Application Environment....................................................................................................... 5

Chapter 2 Deployment Diagram of System Structure.........................................................................6

Chapter 3 App Function....................................................................................................................... 7

3.1 Download and Installation.....................................................................................................7

3.2 Login Interface....................................................................................................................... 7

3.2.1 Enter the login screen.................................................................................................8

3.2.2 Register BitVision Account..........................................................................................8

3.2.3 Forget password......................................................................................................... 9

3.2.4 Login..........................................................................................................................10

3.3 Menu Introduction...............................................................................................................10

3.4 Main interface......................................................................................................................11

3.4.1 Real time................................................................................................................... 11

3.4.2 Playback.................................................................................................................... 15

3.4.3 VR.............................................................................................................................. 18

3.5 User center...........................................................................................................................21

3.5.1 App Avatar................................................................................................................ 21

3.5.2 Nickname.................................................................................................................. 22

3.5.3 Realname.................................................................................................................. 22

3.5.4 Change password......................................................................................................23

3.6 Device...................................................................................................................................24

3.6.1 Group Manage.......................................................................................................... 24

3.6.2 Add device.................................................................................................................26

3.6.3 Devices details.......................................................................................................... 31

3.7 Face Recognition.................................................................................................................. 37

3.8 Gallery.................................................................................................................................. 38

3.8.1 Local.......................................................................................................................... 38
 3.8.2 AI....................................................................................................................................... 40

3.9 Event message..................................................................................................................... 42

3.10 Cloud service...................................................................................................................... 44

3.11 Demo.................................................................................................................................. 46

3.12 Setting................................................................................................................................ 47

3.12.1 Download................................................................................................................ 47

3.12.2 Unbind application..................................................................................................48

3.12.3 Clear play buffer..................................................................................................... 49

3.12.4 Gesture password................................................................................................... 49

3.12.5 SSL........................................................................................................................... 50

3.12.6 Event message........................................................................................................ 50

3.12.7 Traffic alert & Daily traffic limit.............................................................................. 50

3.12.8 Version info.............................................................................................................50

3.12.9 Language................................................................................................................. 51

3.12.10 Daylight Saving Time(min)....................................................................................52

3.12.11 Feedback............................................................................................................... 52

3.12.12 Account switch......................................................................................................53

3.12.13 About.....................................................................................................................53

3.13 Logout................................................................................................................................ 54

Chapter 4 FAQ.................................................................................................................................... 55
 Chapter 1 App Instruction

1.1 Application Environment

BitVision can run in phone or pad, includes android and IOS systems. User can connect IPC, DVR,
NVR, XVR and fisheye camera by phone and PC client. The connection between client and IPC,
DVR, NVR, XVR and fisheye camera as shown in Figure 2-1.

Instruction
 App supports phone and pad that with or over Android 4.4 version.
 App supports iphone and ipad that with or over IOS 9.0 version.
 Supports medium and high resolution Android phones such as 800*480, 1280*720,
1920*1080.
 Supports 1280*800, 1024*768, 2560*1600, 2048*1536 and other high-resolution 7-inch to
10-inch pad.
 Old version BitVision can be replaced directly when install new version.
 Support Chinese Simplified, Traditional Chinese, English, Hungarian, Vietnamese, Italian,
Russian, French, Portuguese, German, Lithuanian, Polish, Spanish, Korean, Hebrew, Arabic,
Czech.
 This manual describes the Android mobile app, and the icon and layout between the app
and the iOS app will be different, please subject to the actual App you use.
 Chapter 2 Deployment Diagram of System Structure

Deployment Diagram between devices and phone, pad client as shown in Figure 2-1;

Figure 2-1
 Chapter 3 App Function
3.1 Download and Installation
BitVision Service Procedure: register-->Log in-->Devices Added--> Service Application
It is downloaded and installed on Apple's mobile phone, Android mobile phone, tablet PC, and PC
using the following methods.
(1) Scan the image below for the QR code.

Figure3-1 Phone Download

(2) Android users go to Google play to download and install, iOS users directly in the App Store
search for "BitVision" to download and install.

(3) Phone or pad client enter the following URL to download and install.
Download address for Android phone:
https://www.bitdog.com/home/account/q-rcode

3.2 Login Interface

The login interface consists of the Login, Forgot and Register. The login screen as shown in Figure
3-3.
 1
○
Figure 3-3

3.2.1 Enter the login screen

Enter the login screen as shown in Figure 3-4.

1
○ 2
○
Figure 3-4

○
1 Run "BitVision" on the phone, click " " in the upper left corner of the preview interface to
enter the sliding menu bar;

2
○ Click " " above the interface to enter the "Login" interface;

Instruction
 After installation, open the App for the first time and enter the "HEROSPEED Cloud" service
agreement interface. After reading the agreement, you must click "Agree" to enter the App
main interface.

3.2.2 Register BitVision Account

New users need to register an account to log in, as shown in Figure 3-5 below:

1
○ 2
○
Figure 3-5

1
○ Open App, enter the login screen, click "Register";

2
○ Enter the email address, password, password again, click "Send Email code", enter the

captcha received in the registered email address, click "By signing up, you have read and agree to
the 《User Agreement》《Privacy Policy》→ "Register".

3.2.3 Forget password

When you forgot password, you can reset it. Reset the password as shown in Figure 3-6.

1
○ 2
○ 3
○
Figure 3-6

1
○ Open App, enter the login screen, click "Forget?";

2
○ Enter the email account and click "Next".
3
○ Log in to the registered email address to find the verification code, enter the verification

code in the "Please enter captcha" field, enter the new password, enter the password again, and
click "Finish".

Instruction
 Reset password, account when registering must be entered and the account must be valid
email, can log in and receive email.

3.2.4 Login
Account login BitVision as shown in Figure 3-7:

1
○ 2
○ 3
○
Figure 3-7

1
○ Open App, enter the login screen;

2
○ Enter the account and password, click "Login";

3
○ Enter to the sliding menu bar interface.

Instruction
 At the same time support WeChat, Twitter, Google, LINE third-party account login.

3.3 Menu Introduction

The BitVision App menu displays the current App Account, avatar, which consists of the main
interface, Username, Device manage, Face Recognition, Gallery, Event message, Cloud service,
Demo, SN login, Setting, and Logout. The mobile client App slide menu is shown in Figure 3-8:
 Figure 3-8

Instruction
 Click on the app to enter the main interface in the right part of the sliding menu bar.

3.4 Main interface

2:
The main interface consists of Real time, Playback and VR as shown in Figure 3-9 ○

3.4.1 Real time

The real time video as shown in Figure 3-9.

○
1 ○
2 ○
3
 ○
4 ○
5

Figure 3-9

1
○ Click the gray part on the right side of the sliding menu bar to enter the main interface (Real

time / Playback / VR);

2
○ Click "Real time";

○
3 Click " ";

4
○ Select the device and click "Done".

○
5 The preview interface plays the live video of the selected device.

Instruction
 When selecting a device in the device list, click on the device group and all devices under the
group are selected.

 The multi-screen preview mode is switched by / / / at the

bottom of the interface, as shown in Figure 3-10 ○

1 ○
2 ○
3 ○
4 .
 1
○ 2
○ 3
○ 4
○
Figure 3-10
 When previewing video on multiple split screens, double-click on a channel to switch the
preview screen to single-channel preview.
 When the phone is turned on horizontally, the full-screen preview of real-time video, as

1○
shown in Figure 3-11 ○ 2 ○
3○4 .

1
○ 2
○

3
○ 4
○
Figure 3-11
Slide the bottom toolbar for more functionality, as shown in the following Table 3-1:
Button Description
 Click to enter the sliding menu bar.

Click to enter the "Device" interface.

Click to enter the "Device" interface.

/ Start/Stop recording

Snapshot
PTZ/UTC
PTZ: PTZ control, when previewing the PTZ device
video on a single screen, press this button to open
the PTZ control panel, which can control the pan/tilt
direction, zoom, and support gesture operations.
UTC: Coaxial video control, when previewing the PTZ
device video, this button opens and connects to the
XVR coaxial camera control panel, which can be used
for coaxial camera, lens, exposure, white balance,
noise reduction and other related settings.

/ Close/Reconnect the current channel

Close/Reconnect all the channel

/

Intercom, press and hold, the device can hear the

sound of the mobile phone, release the button to
hear the sound of the device, and realize the
intercom function between the App and the device.

Sound on/off
/

Favorite/ cancel favorite the device, after the device

is collected, the device is displayed in the device
/ manage →My favorites group, which is convenient
for the user to quickly find the device preview.

Dialing/hanging up two-way voice call: Click " "

to automatically call and connect to the device of the

currently selected channel (NVR that supports
intercom function), and hands-free real-time
 two-way voice call with the local end of the device.

Click " " again to hang up the call.

1-window preview
/
4-window preview
/
9-window preview
/
16-window preview
/
Fluent / BD / HD Definition (stream) switch
Table 3-1

Instruction

 The device manage interface that is accessed by clicking “ ” in the preview interface
does not contain the VR device.

3.4.2 Playback
BitVision app Playback the video which record in IPC TF Card & HDD in N/X/H/DVR .etc backend
equipment.
Playback as shown in Figure 3-12:

1
○ 2
○ 3
○ 4
○
Figure 3-12

1
○ Click "Playback" on the main interface;

2
○ Click play window " ";
3
○ Select the channel which need playback, click "Done";

4
○ Playback interface plays the video of the selected channel.

Instruction
 Default 4-screen playback, switch to single-channel playback by double-clicking a channel, as

1○
shown in Figure 3-13 ○ 2 .

1
○ 2
○
Figure 3-13
 During playback, slide the interface left and right to switch the channel.
 When the phone opens the horizontal screen, playback the historical video in full screen, as

1○
shown in Figure 3-14 ○ 2 .

1
○ 2
○
Figure 3-14

 During playback, click " " on the playback interface to switch the date recording
playback. You can also drag the timeline to switch the other time recording of the current
date of the playback channel.
The interface toolbar buttons are shown in Table 3-2:
Button Description

Click to enter the sliding menu bar.

Click to enter the "Device" interface.

Click to enter the "Device" interface.

/ Start/Stop recording

Snapshot

Playback speed multiple.

/ Close/Reconnect the current channel.

Close/Reconnect all the channel.

/

Sound on/off.
/

1-window / 4-window
/
1) Temporarily store the current interface video and
screenshots, select screenshots or videos to enter the
Gallery interface, so as to quickly view the video and
screenshots.
2) Click on the screenshot or video to slide or slide
down to delete the screenshot or video directly.
1) Timebar, it is to display the record searched for by
the current search condition, and the time bar starts
from 0 o'clock.
2) In 4-window playback mode, there are
corresponding four time bars. Select the playback
window, the corresponding window time bar below.
3) During playback, press and hold the time bar to drag
left and right to jump play.
4) The thumb and forefinger are separated on the
timebar and electronically zoomed in and out of the
timebar.
5) Green on the timebar represents normal recording
and red represents motion detection recording.
 1) Calendar, it's for selecting playback date.
2) In any play mode, click the date you want to see, you
can see the corresponding record file trace in the time
bar.
Table 3-2

3.4.3 VR
VR is used to preview real-time video of fisheye device, and only a single device real-time video
can be played at the same time.
Preview the VR device in real time as shown in Figure 3-15:

1
○ 2
○ 3
○

4 -1
○ 4 -2
○ 4 -3
○
 4 -4
○ 4 -5
○ 4 -6
○

4 -7
○ 4 -8
○
Figure 3-15

1
○ Click "VR" on the main interface;

2
○ Click play window " ";

3
○ Select the device, and click "Done";

4
○ According to the installation mode of VR equipment can choose the Top and Wall-mounted

preview device real-time video; When you select the Top type, there are several modes of
Preview, Top-View VR mode, Fisheye mode, Single Expansion mode, Four-Screen mode,

4 -1 ○
Dual-Screen Expansion mode, Cylinder mode, as shown in Figure 3-15 ○ 4 -2 ○
4 -3 ○
4 -4
4 -5 ○
○ 4 -6; When choosing wall-mounted, you can switch fish eye wall-hanging mode and

4 -7 ○
corrective mode preview real-time video, as shown in Figure 3-15 ○ 4 -8;

Get more functions in the bottom tool bar, as shown in the following Table 3-3:
Button Description

Click to enter the sliding menu bar.

Click to enter the "Device" interface.

Click to enter the "Device" interface.

/ Start/ Pausing video

Screenshot

Definition (Fluent / BD / HD stream) switch

Intercom, press and hold, the device can hear the
sound of the mobile phone, release the button to
hear the sound of the device, and realize the
intercom function between the App and the
device.

/ Close/Reconnect the current channel

Sound On / Off.
/

Top Mode

Top VR Mode

Fisheye Mode

Single Expansion Mode

 Four-Screen Mode

Dual-Screen Expansion mode

Cylinder Mode

Wall-mounted Mode

Fisheye Wall-mounted Mode

Correction Mode

Table 3-3

Instruction

 Click the " " to enter the device list in the VR interface, which only display the VR

device.

3.5 User center

Click "Avatar" on the sliding menu bar to enter the personal center interface. Here you can set
the App account avatar, nickname, real name, password, and view the email (login account).

3.5.1 App Avatar

Switch the avatar as shown in Figure 3-16.
 1
○ 2
○ 3
○ 4
○
Figure 3-16

1
○ Click the avatar in the user center.

2
○ Enter the mobile photo album to select the picture of the avatar or use a mobile phone to

take a photo.

3
○ Adjust the position and size of the picture on the picture and click "√".

4
○ The avatar has been successfully switched.

3.5.2 Nickname
Edit nick name as shown in Figure 3-17:

1
○ 2
○ 3
○
Figure 3-17

1
○ Click "Nickname" in the user center.

2
○ Click the edit box, update username, and click "Done".

3
○ The nick name was modified successfully.

3.5.3 Realname
Edit real name as shown in Figure 3-18:
 1
○ 2
○ 3
○
Figure 3-18

1
○ Click "Realname" in the user center.

2
○ Click the edit box, update username, and click "Done".

3
○ The real name was modified successfully.

3.5.4 Change password

Change the account password as shown in Figure 3-19:

1
○ 2
○
Figure 3-19

1
○ Click "Change password" in the user center;

2
○ Enter the old password, new password, confirm password, and click "Done".
 Instruction
 Have to input correct old one when changing password, otherwise it will fail.

3.6 Device
BitVision app device management use for add, edit, and delete groups and device in the account.

3.6.1 Group Manage

Groups manage are used to add, edit, and delete groups in BitVision accounts.
 Add group
Add group as shown in Figure 3-20:

1
○ 2
○ 3
○

4
○ 5
○ 6
○
Figure 3-20

○
1 In the sliding menu bar, click "Device" or click " " in the main interface to enter the device
manage interface.
○
2 Click " ";

○
3 Click " Edit";

4
○ Click "Create" in the top right corner;

5
○ Enter the group name and click "Done";

6
○ The group was added successfully.

 Edit group
Edit group as shown in Figure 3-21:

1
○ 2
○ 3
○
图 3-21

○
1 In the edit group interface, select the group to edit and click " ";

2
○ Modify the group name and click "Done";

3
○ The group name was successfully modified.

 Delete group
Delete group as shown in Figure 3-22:
 1
○ 2
○ 3
○
图 3-22

○
1 In the edit group interface, select the group to delete and click " ";

2
○ Click "Done";

3
○ The group was successfully deleted.

Instruction
 After a group is deleted, all devices in the group will be placed in the default "My Device"
group.
 The default groupings "My Devices", "Share devices", "Local device" and "My favorites" in
the device list cannot be edited, modified, or deleted.

3.6.2 Add device

 SN (Serial Number) Add device
Before adding a device, pay attention to:
1. Make sure that the device to be added is connected to the Internet, P2P is turned on, and it is
online.
2. The phone is connected to the wireless network.
Add device steps as shown in Figure 3-23:
1
○ 2
○ 3
○ 4
○

5 -1
○ 5 -2
○

6 -1
○ 6 -2
○ 7 -1
○
 7 -2
○ 8
○ 9 -1
○ 9 -2
○
Figure 3-23

○
1 In the sliding menu bar, click "Device" or click " " in the main interface to enter the device
manage interface;

○
2 Click " ";

3
○ Click " Add device";

4
○ Click "SN Add";

5
○ Align the QR code on the device or P2P interface to scan; the device web P2P interface is as

5 -2;
shown in Figure 3-23 ○

6
○ Enter the user "admin", the corresponding password, Verification code of the device (if there

6 -2 above), click "Submit";

is captcha, printed on the label, as shown in Figure 3-23 ○

7
○ Click "Please set the device name" →enter the device name →click "Done"；

8
○ Click "Please choose a group" →select the camera group, click "Done" →click "Finish";

9
○ The device was added successfully.

Instruction
 When adding a device, you can add the device by manually entering the serial number by
clicking "Input" in the upper right corner.

 When adding a device, you can click " " to enter the phone album, and select the device
serial number QR code to add the device.
 When adding a device, you must ensure that the device is online before it can be added
successfully.
 When adding a device, you must enter the device user name as "admin", and the password
and verification code must be consistent with the actual, otherwise the device will be added
to fail.
 Add a device with SN Add, AP Model, WIFI Model, LAN Search and IP/DDNS (direct add) and
other methods.
 AP Mode and WIFI Mode are used to add configurable WIFI devices, following the app
prompt steps to configure the device. Connect the device to WIFI and add it to that account
finally.
 LAN search can support shake, follow the App tips steps to search and add LAN internal
device.
 Devices searched on the LAN can only preview live video and cannot be added to the device
list.

 IP / DDNS mode add device

The BitVision IP/DDNS function is used to directly connect devices that have been port mapped.
You can add, edit, and delete devices to play device video in real time.
IP / DDNS mode add device as shown in Figure 3-24.

1
○ 2
○ 3
○
 4
○ 5
○ 6
○
Figure 3-24

○
1 In the sliding menu bar, click "Device" or click " " in the main interface to enter the device
manage interface;

○
2 Click " ";

3
○ Click " Add device";

4
○ Click "IP/DDNS/SN";

5
○ Select the device type (IPC/FISH, X/N/HVR), such as "IPC/FISH", enter the Device name,

Address, Private port, Username, Password, and channel number, and click "Save";

6
○ The device is added to the Local device group.

Instruction
 Address: Enter the external network address or domain name mapped by the device.
 Port: Enter IPC/FISH, X/N/HVR as the private protocol port.
 Username: Device user name.
 Password: Device password.
 Channel number: IPC/Fisheye, 1 channel; other device types, according to the actual number
of channels filled in by the device, when the number of channels is set more than the actual
number, the extra channel will not display video.
 You can preview the local device video added directly by IP/DDNS without logging in to the
account.

 SN mode add device

The BitVision SN add function adds devices to the local device by serial number of devices. It can
add, edit, delete devices and play device videos in real time.
The SN is added as shown in Figure 3-25.
 1
○ 2
○ 3
○

4
○ 5
○ 6
○
Figure 3-24

○
1 In the sliding menu bar, click "Device" or click " " in the main interface to enter the device
manage interface;

○
2 Click " ";

3
○ Click " Add device";

4
○ Click "IP/DDNS/SN";

5
○ Click "SN" to enter the Serial Number, Device name, Username, Password and click "Save";

6
○ The device is added to the Local device group.

Instruction
 You can preview the local device video added by SN without logging in to the account.

3.6.3 Devices details

The device details interface is divided into Base information, Setting, Channel setting
(multi-channel devices have this setting), Coding parameters, Storage setting, Cloud service,
Playback setting, Advanced setting, and delete. Specifically, you can view device type, serial
number, device status, group, device sharing and other information, edit device name, switch
group, share device, turn on/off motion alarm, card format, factory reset, reboot device and
Delete the device.
 Enter the device details interface
Enter the device details interface as shown in Figure 3-26.
 1
○ 2
○

3 -1
○ 3 -2
○ 3 -3
○
Figure 3-26

○
1 In the sliding menu bar, click "Device" or click " " in the main interface, select the group
where you want to edit the device;

2
○ Select the device and click " " next to the device;

3
○ Enter the details interface of the device.

 Modify the device name

In the device details interface, click "Device Name" → Modify Device Name → click "Done".

1.
Modify the device name as shown in Figure 3-27 ○

 Modify the device group

In the device details interface, click "Group" → select the group → click "Done". Modify the

2 .
group as shown in Figure 3-27 ○
 Delete device
In the device details interface, click "Delete" in the top right corner →click "Done", as shown in

3 .
Figure 3-27 ○

1
○ 2
○ 3
○
Figure 3-27
 Device Share
In the device details interface, click "Device share" →Please share account scan QR code to add
device ( by "serial number addition" method) → the device sharing interface to display share

1○
account as shown in Figure 3-28 ○ 2.

Instruction
 The time limit of the QR code shared by the device is 5 minutes.

 Delete Sharing

In the device details interface, click "Device share" →click " "→choose to delete account

→click " 2○
Delete" as shown in Figure 3-28 ○ 3 .
 1
○ 2
○ 3
○
Figure 3-28
 Channel setting
The channel setting is used to set the channel name, alarm, encoding parameters, playback,
upgrade, factory reset, and restart of a channel of the device.
On the device details page, select the configuration channel (when the device is a multi-channel
device), start the following configuration:
 Setting Channel Name
Click on "Channel Name" → modify the channel name → click "Done".
 Alarm switch

Click " " to enable alarm switch→click "week" to set the alarm date → click the schedule
setting "Start" and "End" time→Click "Done", the alarm setting as shown in Figure 3-29.

1
○ 2
○ 3
○
Figure 3-29
 Smart alarm

Click " " to enable alarm switch→click "week" to set the alarm date → click the schedule
setting "start" and "end" time→Click "Done" to complete the configuration.
 Audio

Click " " to turn on the audio → adjust the volume in the volume progress bar to complete
the configuration.
 Coding parameters
Select the encoding format Main stream, Sub stream, Third stream (if any), set the Coding type, H
264+(if any), H265+(if any), Resolution, Graphics quality (if any), and Frame rate of the
corresponding stream.

Instruction
 The specific types of encoding, resolution, and frame rate depend on the device. If the
device supports MJPEG, there is an "MJPEG" option in the encoding type.
 When the encoding type is H264 and the device supports H264+, H264+ can be set. When
the encoding type is H265 and the device supports H265+, it can be set to H265+.
 Playback setting
The playback settings are used to set the video standard and video type.
The video standard setting selects the main and sub stream. During video playback, the App plays
the corresponding stream according to the selected video standard.
The video type can select alarm recording, Normal recording, and all video, and the app can play
back the recording according to the selected video type.
 Version
When the device is IPC, click the version. The App automatically detects whether the device
version is up-to-date. After detecting the latest version of the device, you can choose whether to
upgrade. After you click "Upgrade", the App starts to download the upgrade package. You can
choose to cancel the upgrade during the upgrade package.
 Factory reset
In the device details interface, click "Factory reset" → enter the "Password" of the device
administrator, and click "Done". Wait for the device to resume factory reset (this process is about
60 seconds), refresh the App interface, and complete the factory reset.

 Reboot device
In the device details interface, click "Reboot device" → enter the "Password" of the device
administrator, and click "Done". After waiting for the restart (this process is about 60 seconds),
refresh the App interface and complete the device restart.

 Storage setting
The storage settings are used to view the memory card or hard disk usage (Available
capacity/Total capacity) in the device and to format the memory card or hard disk.
The card format steps are as follows:
In the device details interface, click "Card format" → enter the "Password" of the device
administrator, and click "Done". After waiting for the device format to be completed (waiting for
the format time according to the memory card size), refresh the interface, Available capacity =
Total capacity = actual capacity of the memory card, Finish formatting the memory card.
 Cloud service
Cloud services consist of service privileges and cloud recordings for purchasing cloud storage time
and viewing cloud recordings.
 Service privilege:
In the device details interface, click "Service privilege"→ select cloud storage recording type
(MOTION DETECTION, ALL-DAY RECORDING) → select the service duration, click "Purchase
price" → select the payment method, such as "PayPal" → click "Confirm" → click "Pay Now".
 Cloud Video:
In the device details interface, click "Cloud Video"→click " ", set the "Start Time"→click

"Done"→click the recording file in the file list to view the recording or click " " at the back of
the file to download the file to the mobile terminal.
 Advanced setting
 Version
When the device is IPC, click "Version". The App automatically detects whether the device version
is up to date. After detecting the latest version of IPC, you can choose whether to upgrade. After
clicking "Upgrade", the App starts to download the upgrade package and upgrades the package.
You can choose to cancel the upgrade during the process.
When the device is an NVR/XVR/DVR/HVR, click App. The App automatically detects whether the
device version is up-to-date. You can choose whether to upgrade after detecting the latest
version. Click "Upgrade" to upgrade and the device starts to upgrade.
 Factory reset
In the device details interface, click "Factory reset" → enter the "Account" and "Password" of the
device, and click "Done". Wait for the device to resume factory reset (this process is about 60
seconds), refresh the App interface, and complete the factory reset.

 Reboot device
In the device details interface, click "Reboot device" → enter the "Account" and "Password" of
the device→ click "Done". After waiting for the restart (this process is about 60 seconds), refresh
the App interface and complete the device restart.

 Push Image
If the device supports the motion detection alarm function, in the device details interface, enable
the "Push Image", "Alarm switch" and "Setting →Event message" switch. When the device alarms,
the device pushes the alarm to capture the image to the App. Related alarm pictures and
messages can be viewed in the "Slide menu bar → Event message".

 Call

Click " " to call and connect to the device of the currently selected channel (NVR that

supports intercom function), and real-time two-way voice conversation with the local end of the

device in a hands-free manner. Click " " again to hang up the call.

Instruction
 In the device list, you can toggle the device in the list by dragging it up and down.
 Sharing other people's devices is sharing device groups, and other groups cannot be
switched.
 When the sharing device is deleted in the shared account, the sharing account device
disappears at the same time.
 The shared device can be deleted by the sharing account or deleted by the sharing party
account.
 When formatting the TF card, after refreshing the interface, if the available capacity = total
capacity = 0, the device has not finished formatting the memory card.
 At present, each serial number of the alarm push message is limited to push up to 100
pictures per day. Therefore, when the mobile terminal does not receive the push message, it
may have reached the maximum number of pushes on the day. At this time, the "Event
message-Detection alarm" list may be refreshed. View live push images.
 For each function setting in the above device details, the item will be displayed only when
the device supports this function setting, and related settings can be made.

3.7 Face Recognition

Face recognition is used to identify a face in a video and capture it, and compare the captured
picture with the face database picture.
Preview the face recognition device video and compare the results as shown in Figure 3-30:

1
○ 2
○ 3 ○
○ 4

Figure 3-30

1
○ Click "Face Recognition" in the sliding menu;

○
2 Click " ";

3
○ Select the device and click "Done";

4
○ View live video and face recognition comparison results.

Get more functions in the bottom tool bar, as shown in the following Table 3-4:
Button Description

Click to enter the "Device" interface.

 / Start/ Pausing video

Screenshot

Sharpness (streaming Fluent/BD/HD) switching.

Intercom, press and hold, the device can hear the
sound of the mobile phone, release the button to
hear the sound of the device, and realize the
intercom function between the App and the
device.

/ Close/Reconnect the current channel

Sound On / Off.
/

Face recognition comparison area:

1) The face is captured, showing the captured face
image in the video.
2) The face library box displays the face image in
the face database that matches the captured
image. When there is no matching picture in the
face database, "STRANGER" is displayed.
3) The face recognition result shows the judgment
result of the captured picture, age, gender,
glasses, and hat.
Table 3-4

Instruction

 Click " " on the face recognition interface to enter the device management list. This list
only displays devices that support face recognition.

3.8 Gallery
Gallery consists of local image and AI face recognition for viewing and editing local image, videos
and face recognition images of the App client.

3.8.1 Local
 View local image or videos
View local image or videos as shown in Figure 3-31:
 1
○ 2
○ 3 -1
○

3 -2
○
Figure 3-31

1
○ Click "Gallery" in the sliding menu;

2
○ Click on "Local" and select the picture or video you want to preview;

3
○ Display the picture or video in full screen.

Instruction
 When viewing pictures on a single screen, click the "Delete" in the lower right corner of the
screen to delete the current picture.
 When viewing a picture on a single screen, click the "Share" button in the lower right corner
of the screen, select the sharing method, and share the current picture with your friends.
 When viewing a picture on a single screen, click on the middle of the picture to return to the
album interface.
 When viewing a picture on a single screen, swipe your finger to the left or right to switch the
picture.
 When viewing a picture on a single screen, the thumb and forefinger are separated on the
screen and combined with an electronically magnified picture.
 When viewing the video, the "Back" in the upper left corner of the screen, click to return to
the Gallery interface.
 When the interface automatically plays videos, use the phone's own player to "pause/play",
"fast forward", "fast back", "drag progress bar", and "back" to stop playback and drag the
volume progress Adjust the volume. Because each mobile phone comes with a different
player, there are differences in the keys when playing video.

 Delete a picture or video from a local image

Delete a picture or video from a local image as shown in Figure 3-32:

1
○ 2
○ 3
○
Figure 3-32

1
○ In the local image interface, click "Edit" in the upper right corner;

○
2 Select to delete pictures and videos, or click " Select All";

○
3 Click the " Delete".

3.8.2 AI
The AI is used to store face image and face comparison image, which can be viewed and deleted.
 View the AI image
View the AI image as shown in Figure 3-33.
 1
○ 2
○ 3 -1
○ 3 -2
○
Figure 3-33

1
○ Click "Gallery" in the sliding menu;

○
2 Click "AI" and select "Face capture (Face comparison) → " to select the time;

3
○ Display the picture.

 Delete the image from AI

Delete the image from AI as shown in Figure 3-34:

1
○ 2
○ 3
○
Figure 3-34

1
○ In the AI interface, click "Edit" in the upper right corner;

2
○ Click the image type (Face capture/Face comparison), select the picture you want to delete,

or click " Select All";

○
3 Click the " Delete".

3.9 Event message

The event message is used to view the alarm messages pushed by the device and view the alarm
event details of the device.
 Check the event message
Check the event message as shown in Figure 3-35.

1
○ 2
○ 3
○

4 -1
○ 4 -2
○
Figure 3-35

1
○ Click "Event message" in the sliding menu bar;

2
○ Select the need to see the alarm device;

○
3 Click " " or " " to select the date and click on the image to view the event;
4
○ View the details of the message event, click on the picture, and view the alarm picture.

Instruction
 The event message is saved for 7 days, which is subject to the actual prompt.
 When viewing the alarm picture, the electronically magnified picture can be separated and
merged with the thumb and forefinger.
 New alarm information will be reminded in the top status bar.
 When the "Event message" in the setting is on, the mobile phone pushes the reminder when
receiving the event message; when it is off, the mobile phone does not push the reminder
when receiving the event message.
 When viewing the alarm picture, long press the picture, the "Save to Phone" button will pop
up, and click to save the picture to the phone album.

 Delete the entire contents of the event message

Delete the event message as shown in Figure 3-36.

1
○ 2
○ 3
○

4
○ 5
○
 Figure 3-36

1
○ Click "Event message" in the sliding menu bar;

2
○ Select the alarm device;

3
○ Click "Edit" in the top right corner;

○
4 Select to delete the message, or click " Select All";

5
○ Click " Delete".

3.10 Cloud service

The cloud service is used to view related information of the cloud storage device, including cloud
storage recording (general recording and motion detection recording), and cloud service
purchase.
 View cloud video
View cloud video as shown in Figure 3-37:

1
○ 2
○ 3
○ 4
○
Figure 3-37

1
○ Click "Cloud service→Agree" in the sliding menu bar;

2
○ Click the device you want to view;

3
○ Click the video you want to view;

4
○ App starts playing the cloud video.

 Download cloud video

Download cloud video as shown in Figure 3-38:
 1
○ 2
○ 3
○ 4
○
Figure 3-38

1
○ Click "Cloud service" in the sliding menu bar;

2
○ Click the device you want to download;

○
3 Click the " " button of the cloud you want to download;

4
○ App starts to download cloud video.

 Cloud service renewal fee

Cloud service renewal fee as shown in Figure 3-39.

1
○ 2
○ 3
○
Figure 3-39

1
○ Click "Cloud service" in the sliding menu bar;

○
2 Click the " " button of the device;
3
○ Select the package and follow the app prompts to pay.

Instruction
 Only upload cloud video in H.264+ or H.265+ format, that is, the device must be supported
in H.264+ or H.265+.
 All devices that purchase cloud storage services are displayed in the list of Cloud services.

 The cloud recording interface can quickly find videos by using the " " calendar button in
the upper right corner.
 After the cloud video is downloaded, you can view it by clicking "Setting → Download" in the
sliding menu bar.

3.11 Demo
Experience interface is used to show the video of our company representative devices. View
those Demo videos as shown in Figure 3-40:

1
○ 2
○ 3 -1
○ 3 -2
○
Figure 3-40

1
○ Click "Demo" in the sliding menu bar;

2
○ Select the video to preview the device.

3
○ The experience interface starts to play the video. The video preview of general camera is

3 -1, ○
shown as ○ 3 -2.

Instruction
 All the icons on experience preview interface are the same with those on preview and VR
preview, but the former actually support only streams switching, video shutting down and
reconnecting and some other functions are invalid.
 Available to view the demo without accounts to log in.
3.12 Setting
In the sliding menu bar, select "Setting" to enter the App Setting interface. The App Settings
interface is used to edit downloaded cloud recordings, unbind application, gesture password, SSL,
event message, traffic alert, daily traffic limit, view updated version, switch language, daylight,
and feedback, as shown in Figure 3-41.

1
○ 2
○
Figure 3-41

3.12.1 Download
Download is used to view and delete videos downloaded from the cloud to the local.
 View the local video
View the local video as shown in Figure 3-42.

1
○ 2
○
Figure 3-42

1
○ Click "Download" in the setting interface;
2
○ Click to view the video, select the mobile phone playback software, and the video starts to

play.
 Delete the video downloaded
Delete the video downloaded to the local as shown in Figure 3-43.

1
○ 2
○
Figure 3-43

1
○ Click "Edit" in the Download interface;

○
2 Select to delete the video or click " Select all" and click " Delete".

3.12.2 Unbind application

When you add a device, it indicates that another account has been bound to this device and you
cannot contact this account to delete the device. You can apply to unlock the device. Unbind
apply as shown in Figure 3-44.

1
○ 2
○ 3
○ 4
○
Figure 3-44

1
○ Click "Unbind application" in the setting interface;
2
○ Click "Unbind apply";

3
○ Enter the email account, name, scan the device label, upload the device and face the photo;

4
○ Click "I agree to the following application" and click "Submit apply".

Instruction
 After submitting your application, please log in to your email address approximately 3
business days to see the results of the unbinding application.

3.12.3 Clear play buffer

Click "Clear Play buffer" → "Done" to clear the cache of video playback in your phone.

3.12.4 Gesture password

The gesture password is used to set the password when the user logs in to the App. After setting

the gesture password, the next time you log in to the account, enter the gesture password and

log in directly without entering a password. Set the gesture password as shown in Figure 3-45.

1
○ 2
○ 3
○
Figure 3-45

○
1 In the setting interface, click the toggle switch " " to turn the switch to the right to

open gesture password function.

2
○ At the nine point positions in the figure, draw a gesture password.

3
○ Draw the gesture password again.
 Instruction
 After setting the gesture password, the phone needs to unlock the gesture password every
time you open the BitVision.
 When signing password login, if you forget the gesture password, you can click "Forgot
Password, Account Login" to log in and reset the gesture password.

3.12.5 SSL

In the setting interface, click the toggle switch " " to turn the switch to the right to open

the SSL function of the mobile phone. After the function is enabled, the interactive instructions

between the App and the server are protected, making network communication more secure and

transmitting data more complete.

3.12.6 Event message

In the setting interface, click the toggle switch " " to toggle the switch to the right to turn
on the mobile phone to open the event message reminder function. When this function is
enabled, when an alarm event occurs, the mobile phone pops up an event message to remind
you.

Instruction
 After closing the message reminder, when there is an alarm event, the phone will not pop up
a message reminder.

3.12.7 Traffic alert & Daily traffic limit

In the setting interface, click the toggle switch " " to turn the switch to the right to open
the traffic reminder function of the mobile phone, set the daily traffic limit, when the App usage
traffic reaches the traffic limit, the App pops up a prompt to remind the user.

3.12.8 Version info

View, detect, and update the App version as shown in Figure 3-46.
 1
○ 2
○
Figure 3-46

1
○ Click "Version info" in the setting interface;

2
○ The current App version is 20.1.33.6.

3.12.9 Language
Switch the App language as shown in Figure 3-47.

1
○ 2
○ 3
○
Figure 3-47

1
○ Click "Language" in the setting interface;

2
○ Select language (as "简体中文");

3
○ Complete the language settings of the App.
 Instruction
 When the language is set to "Auto", the App language is the same as the language of the
installed mobile phone system.

3.12.10 Daylight Saving Time(min)

Set Daylight Saving Time as shown in Figure 3-48.

1
○ 2
○ 3
○
Figure 3-48

1
○ Click "Daylight(min)" in the setting interface;

2
○ Select the time (for example, +30), and click "Finish";

3
○ The daylight saving time setting is successful.

3.12.11 Feedback
Submit feedback as shown in Figure 3-49.
 1
○ 2
○
Figure 3-49

1
○ Click "Feedback" in the setting interface;

2
○ Enter the comment, click "+" to add the picture, enter the email address, phone number, and

click "Submit".

Instruction
 Feedback can be done without adding image, directly enter comments, email address,
mobile phone number, click "Submit".

3.12.12 Account switch

Account switch as shown in Figure 3-50.

1
○ 2
○ 3
○
Figure 3-50

1
○ Click "Account switch" in the setting interface;

2
○ Click "Add or register an account";

3
○ Enter the account to be switched, click "Save"; or click "Register" to enter the registration

interface. After the registration is successful, return to the Add or register an account interface
and add the newly registered account, and click "Save".

3.12.13 About
About contains the App's "User Agreement" and "Privacy Policy", click to enter to view the
details.

3.13 Logout
Logout as shown in Figure 3-51.

1
○ 2
○ 3
○
Figure 3-51

1
○ Select "Logout" on the sliding menu bar;

2
○ click "Done";

3
○ App successfully quits current account.

Instruction
 After the account is logged out, you can still enter the App slide menu bar, as shown in

3 .
Figure 3-51 ○
 Chapter 4 FAQ
Q1: Username does not exist/password error/forgot password.
1. Please double check the username and password, username passwords are case sensitive.
2. Had forgotten password, then click "Forget?" on login interface, follow the prompts to retrieve
the password, or reconfigure the password.

Q2: Login failed/Login timeout

1. Please make sure that the phone is properly connected to the network to eliminate network
problems.
2. Repeat multiple attempts to eliminate network flashing.

Q3: When adding a device, it prompts "The device has been bounding [email protected]".
1. A device can only be added by one account.
2. If you have an account added before, you need to log in the original account to delete, the new
account can be added; you can also click "Login" → "Setting" → "Unbind apply" → "Unbind
apply" → enter application information → click "Submit apply", wait for the platform to review
and unbind.

Q4: Cannot search for video

1. Check if there is recording of the device during that time, playback will not work if there is no
recording on cellphone.
2. If it's under normal recording but still playback does not work, check if cable is loose on local
storage and somewhere is wrong with TF card, hard disk.
3. Check if the phone time setting and daylight saving time configuration match, and check if the
device time and time zone settings are correct.

Q5: Preview caton

1. Select the stream type of the device and switch "HD" to "BD" or "Fluent".
2. Check the upstream bandwidth of the device and the downstream bandwidth of the mobile
phone.
3. Reduce the number of mobile phone previews.
4. Check if one device is occupied by multiple mobile phones or other terminals at the same time.

Q6: The device is online, the preview is automatically broken, or it is always refreshed
1. Possible device version is too low, it is recommended to upgrade to the latest version.
2. May cell phone current network is unstable or slow speed, it is recommended for a network
environment.

Q7: Unable to preview and unable to delete device

1. Check whether the device is online on the local and mobile APP.
2. Check the device version, if not the latest proposal to upgrade to the latest version.
3. Try using different network types and carriers.
Q8: Pop-up password input box during preview.
1. If the account or password is incorrect when binding, the account confirmation box will pop up
when connecting with the device and the correct account password can be entered.
2. If the password is modified on the other end (local end, web page end), the account
confirmation box will pop up, and the modified account or password can be entered.