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    Project Plant Pals Operations & Training Plan: February 15th

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    Project Plant Pals aims to launch a new service offering small, low-maintenance plants to businesses. It will create processes for online ordering, packaging, shipping, delivery, and customer service. It will also design training procedures for support teams to ensure efficient, high-quality customer experiences. This will help reduce revenue losses from late shipments and cancellations. The plan details deliverables, budget, scope, exclusions, project team, and metrics for measuring success, including a 5% increase in revenue and customer satisfaction by certain deadlines.

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    Project Plant Pals Operations & Training Plan: February 15th

    Uploaded by

    P E
    2K views3 pages
    Project Plant Pals aims to launch a new service offering small, low-maintenance plants to businesses. It will create processes for online ordering, packaging, shipping, delivery, and customer service. It will also design training procedures for support teams to ensure efficient, high-quality customer experiences. This will help reduce revenue losses from late shipments and cancellations. The plan details deliverables, budget, scope, exclusions, project team, and metrics for measuring success, including a 5% increase in revenue and customer satisfaction by certain deadlines.

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    Project Plant Pals aims to launch a new service offering small, low-maintenance plants to businesses. It will create processes for online ordering, packaging, shipping, delivery, and customer service. It will also design training procedures for support teams to ensure efficient, high-quality customer experiences. This will help reduce revenue losses from late shipments and cancellations. The plan details deliverables, budget, scope, exclusions, project team, and metrics for measuring success, including a 5% increase in revenue and customer satisfaction by certain deadlines.

    Copyright:

    © All Rights Reserved
    2K views3 pages

    Project Plant Pals Operations & Training Plan: February 15th

    Uploaded by

    P E
    Project Plant Pals aims to launch a new service offering small, low-maintenance plants to businesses. It will create processes for online ordering, packaging, shipping, delivery, and customer service. It will also design training procedures for support teams to ensure efficient, high-quality customer experiences. This will help reduce revenue losses from late shipments and cancellations. The plan details deliverables, budget, scope, exclusions, project team, and metrics for measuring success, including a 5% increase in revenue and customer satisfaction by certain deadlines.

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    At a glance
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    The key takeaways are to create a new plant delivery service called Plant Pals to improve customer satisfaction and increase revenue by 5%.

    The project goals are to create operational processes like online ordering and shipping within 6 months. The deliverables are to create a delivery plan, install order processing software, and train 90% of employees.

    The benefits are a 5% revenue increase and increased customer satisfaction. The costs include software, hiring and training. The budget needed is $75,000.

    Project Plant Pals

    Operations & Training Plan


    February 15th

    Document Status: Draft | In Review | Approved

    Executive Summary:

    Our plan is to create a new service called Plant Pals which offers high volume customers -
    small, low maintenance plants that can thrive in an office environment. With proper
    operations & training plan in place, we aim to create sustainable fulfillment of future orders
    and timely delivery practices ensuring effective day-to-day operations & successful project
    launch.

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


     To create internal operational processes like online ordering, packaging,
    shipping, delivery & customer service in the next 6 months that will help Office
    Green reduce potential revenue losses due to late shipments & cancellations.

     To design reliable training procedures & impart them to support teams in next 6
    months to ensure an efficient & high-quality customer experience.

     To ensure smooth business with proper implementation of all the set protocols
    & support the company’s overall project goal of 5% increase in revenue.

    Deliverables

    1. Create a plant delivery logistics plan to make the fulfillment process as efficient
    as possible. To ensure this, tasks like purchasing delivery trucks, hiring drivers,
    calculating delivery timelines & determining delivery route with a nominal fee
    had to be completed before the service launch.

    2. Install & maintain reliable order processing and supply chain management
    software to make revenue streams more efficient. With this the team must
    ensure shipping of all the orders within two business days from the date of
    purchase.

    3. Train at least 90% of employees with reliable training programs, timely


    communication, engaging training lessons & flexible learning schedules before
    the official service launch. This ensures excellent service standards.

    Business Case / Background

    Why are we doing this?


    To improve & increase customer satisfaction, retention rates respectively. The
    shrinkage in these metrics accounted for revenue losses in the previous year. Also,
    the company lost its customer base for competitors, service unavailability & not
    meeting consumer expectations timely.

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, increase customer satisfaction.
    ● Additional benefits (optional): Increased customer trust & better service
    delivery.

    Costs:
    ● Price of software, installation fees, time spent on hiring and training
    ● Additional cost areas (optional): Purchasing delivery trucks.

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols.
    ● Other in-scope items (optional): Better customer experience.

    Out-of-Scope:
    ● Product development, vendor contracts
    ● Other out-of-scope items (optional): Software maintenance.

    Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager (Sarath Chandra G.)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager

    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


    Sales Director, Sales Team, Marketing Director, Investors

    Measuring Success

    What is acceptable:
    1. 5% increase in revenue by the end of the year.
    2. 5% increase in customer satisfaction (i.e., from 90 to 95%) in three months
    after service launch.
    3. To achieve 95% on-time order fulfillment within one month of service launch.

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