Sauce & Spoon Project Plan

Task

Milestone: Complete Tablet Installation

Create contracts with vendors
Order tablets
Electrician installs wiring for tablets
Install tablets in the bar areas at the Downtown and North restaurant locations
Possible software upgrades
Integrate tablets with POS software
Milestone: Marketing Promotion
Connect the Sauce & Spoon marketing team with Terrific Tablets for branding
Connect with marketing team to design table signs & email blasts
Implement an email sign up
Generate an email list
Make a promotional for the table menu tablet pilot via table signs & email blasts
Revamp the menu items & coupons for mock-ups
Upload mock-up menu & coupons to tablets
Implement a post-dining survey to assess customer satisfaction
Finalize tablet desgins & identify any gaps
Test all tablets for hardware, software, & payment bugs in a non-live environment
Milestone: Complete Training
Preparations for all training
Schedule a training for a small group of managers
Create training programs for managers
Schedule meetings with the GM to discuss anything that could affect eaitstaff tips
Have small team meatings with waitstaff to address concerns
Implement training manual for staff
Milestone Plan a soft Launch
Plan a soft launch day
Marketing team write up a promo for soft launch
Invite friends & family to do a test run of the tablets
Have soft launch
Schedule a follow up training for all the waitstaff at each location
Milestone: Tablet Launch
Create a luanch plan: staffing, troubleshooting, etc.

Task

Milestone: Schedule with an electrician

Contracts & Procurements
Create contracts and statement of work for vendors
Selcet vendor
Procure tablets
Connect Sauce & Spoon marketing team with Terrific Tablet for
branding
Hiring IT Experts
Hire Web Designers
Hire Programmers
Hire QA Tester

Generate codes and software

Schedule photographing of the various menus
Install the software unto the tablets
Test the application software
Upload menu photographs
Integrate tablets with the POS system
Downtown
Implement post dining surveys to assess customer satisfaction
Create push notifications
Update the system with PCI security standards
Complete Training
schedule training with the management
train management
schedule a meeting with the kitchen staff through their GM
Train the FOH and BOH by the managers
test the tablet rollout at the various locations by staff
create launch day plan
launch the pilot rollout
ct Plan

Notes Start Date Due Date

Have the electrician come in either morning or afternoon

Create messaging about payment portal security to display on the tablets

1 hour at each loaction plus drive time

2.5 hours at each location plus drive times

 Estimated
Notes Duration
(Days)

Have the electrician come in either morning or afternoon 1 day

3 days
3 days
14 days
2 day

5 days
5 days
5 days

1 week
1 days
3 - 4 days
2 days
1 day
2 days
1 day
1 day
1 day
2 days

1 day
7 days
7 days
14 days
3 days
1 day
1 hour at each loaction plus drive time 1 day
 PHASE ONE
Duration Task Owner Status WEEK 1 WEEK 2
M T W R F M T

1
14
4
3
3
3

2
2
1
2
2
10
0.5
2
2
1

7
0.5
3
0.5
0.5
3
1

3
1
0.5
1
1
PHASE ONE PHASE TWO PHAS
WEEK 2 WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7
W R F M T W R F M T W R F M T W R F M T W R F M T W R
 PHASE THREE PHASE FOUR
WEEK 7 WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
F M T W R F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Estimated Duration
Task (Days)

Milestone: Schedule with an electrician 1

Contracts & Procurements
Create contracts and statement of work for vendors 3
Selcet vendor 3
Procure tablets 10
Connect Sauce & Spoon marketing team with Terrific Tablet for branding 2
Hiring IT Experts
Hire Web Designers 5
Hire Programmers 5
Hire QA Tester 5

Generate codes and software 7

Schedule photographing of the various menus 1
Install the software unto the tablets 4
Test the application software 2
Upload menu photographs 1
Integrate tablets with the POS system 2
Downtown 1
Implement post dining surveys to assess customer satisfaction 1
Create push notifications 1
Update the system with PCI security standards 1
Complete Training
schedule training with the management 1
train management 7
schedule a meeting with the kitchen staff through their GM 7
Train the FOH and BOH by the managers 14
test the tablet rollout at the various locations by staff 3
create launch day plan 1
launch the pilot rollout 1
 Confidence
Optimistic Most Likely Pessimistic Rating Known Dates
(H/M/L)

1 2 3

3 5 7
3 5 6
12 14 17
2 3 4

5 7 9 M
5 7 9 M
5 7 9 L

7 8 10 H
1 2 3 L
4 5 6 M
2 3 4 M
1 2 3 L
2 4 5 M
1 2 3 L
1 2 3 M
1 2 3 L
1 2 3 M

1 3 5
7 10 14
7 10 14
10 14 17
2 3 5
1 2 4
1 2 3
Additional Resources
Title

Push Notifications
Payment System
PCI security standards
Resources
Link Date Added

https://www.upmenu.com/ 10/21/2021
https://www.partech.com/products/payment-services/ 10/21/2021
https://www.pcisecuritystandards.org/pci_security/maintaining_payment_security 10/21/2021
 Notes

With the tablet ordering system, you can notify customers abut promotions and increase your profits.
Customers can order food and drink and make payment instantly
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description

Average ticket time - the amount of time between

Faster, More Efficient Experience
sending an order and delivering it to the table

Faster, More Efficient Experience Online delivery checkout system

Customer Satisfaction Techincal Issue Rate

Customer Satisfaction Lower # of incorrect orders

Customer Satisfaction Wait time in the Lobby

 Evaluation Questions Evaluation Indicators

How long did it take for your appetizers to arrive? time in minutes: good average is 8 minutes for
How long did your main course took to arrive? the appetizers and 12-15 minutes for the entrees.
Have you ever visited before? If yes, when? In total, less than 30 minutes.

How was your experience with the checkout

time in minutes: one-minute checkout time
system? How long did it take for checkout?

Does the tablet work? Was there any unintended

Average rate of techincal issues reported by the
issues occurrence? Are customers having a better
customers be less than 5% in the first six months.
time with the tablet?

Were your order(s) accurate? How many rejected

100% order accuracy
orders were there in the past week?

time in minutes: ten-minutes-or-less wait utime

How long was your wait time at the Lobby? How
for a table, because of the decreased table turn
would you rate your ait time at the Lobby?
time.
Criteria Met?

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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions

how can we improve and are there

Average table turn time be 30 minutes
unintended outcomes?

how can we improve and are there

Average table turn time be 30 minutes
unintended outcomes?

is the goal being met and what are the

A checkout time under 1 minute
lessons learned?

Average rate of technical issues reporte

what are the most common participant
by customers be less than 5% in the first
reactions?
6 months

100% order accuracy what is working and what is not working?

is the goal being met and what are the

10 minutes-or-less wait time for a table
lessons learned?
Evaluation Questions Survey Question
How long did the customer take to order while using the
tablet? Did the customer experience any delays in service?
table turn time How long did the customer spent at the table? How would
the customer rate the ease of using the tablets to place their
orders? Would you return again this month?

How long did the customer take to order while using the
tablet? Did the customer experience have any delays in
table turn time service? How long did the customer spent at the table? How
would the customer rate the ease of using the tablets to place
their orders? Would you return again this month?

How likely would the customer recommend our restaurants

to a friend? Was the customer checkout time in 1 minute or
checkout time
less? Did the tablet help you get better checkout time? How
satisfied was the customer with the time of checkout time?

Did the customer encounter any technical difficulties? How

rate of technical issues
bad was the difficulty?

How would the customer rate the accuracy of your order?

order accuracy What would your suggestions be to better get your orders the
next time?

wait time for a table How long did the guest have to wait to get the table?
 Question Answer Options (depends on question type
Question Type Option #1 Option #2 Option #3

1. no time at all; 1. Yes; 1 2. 2 minutes; 2. No; 2. 3. 5 minutes; 3. 30+

Scaled; Yes/No;
less than 15 minutes; 1. 15-30 minutes; 2. minutes; 3. neither easy
MC
very easy; 1. Yes somewhat easy; 2. No or difficult

1. no time at all; 1. Yes; 1 2. 2 minutes; 2. No; 2. 3. 5 minutes; 3. 30+

Scaled; Yes/No;
less than 15 minutes; 1. 15-30 minutes; 2. minutes; 3. neither easy
MC
very easy; 1. Yes somewhat easy; 2. No or difficult

Scaled; Yes/No; 1. 7-10; 1. Yes; 1. Yes; 1. 2. 4-6; 2. No; 2. No; 2. 3. 0-3; 3. Not satisfied at
MC Very Satisfied Satisfied all

Yes/No; MC 1. Yes; 1. Poor 2. No; 2. Moderate 3. No difficulties

1. Very High (VH); 1. 3. Moderate (M); 3.

Scaled; MC 2. High (H); 2. Accurate
Very Accurate Moderate

MC 1. 2 minutes 2. 5 minutes 3. 5 - 10 minutes

pends on question type)
Option #4 Option #5

4. 5-10 minutes; 4. 5. 10+ minutes; 5. very

somewhat difficult difficult

4. 5-10 minutes; 4. 5. 10+ minutes; 5. very

somewhat difficult difficult

5. Very Low (VL); 5.

4. Low (L); 4. Bad
Very Bad

4. 10 - 15 minutes 5. 15+ minutes