1

Where you can verify Debit

Card Information?
Client Vista
Alnova
 1.1

Client Vista Basics

 1 Use the search bar to enter the debit card number.

Type here the debit card number and press

‘Enter’
2
The customer’s profile will show up and the debit card
tab should be highlighted.

Review the
status of the
debit card
here
2
If you click on the debit card, a pop up with show up
with the debit card info.

This is the date the card was

ordered (MMDDYYY)

This is PIN
attempts the
customer has

This is the limit

for ATM

This is the limit

for POS

This is the primary checking account

attached to the Debit Card
3
If you go down you will find fallback information for the
debit card.
This is the amount of transactions
they can process through fallback

This is the limit they can

spend in fallback per day.

This is the limit they can spend

in fallback per transaction.

This is the current status of the

Visa Account Updater (VAU)
What is fallback?

Whenever a customer process a transaction using a debit card and

instead of using the chip and PIN it uses the magnetic strip. Kinda like a
credit card.

What is Visa Account Updater (VAU)?

Is a service that VISA offers, where they would update card information
automatically with merchants that the customers have done business
with. They can opt-out from this service if they want to, highly suggested
when the debit card info got compromised. Ex. You use your debit card to
pay Spotify. You lose your debit card in a party so you block it and then
you request a new one. You can decide if you’d like to have you new card
information updated automatically with Spotify or not.
Other options in Client Vista for the Debit Card
Here you can see all
the accounts linked
to the DC

Verify here all the

transactions that have been
processed with the DC.

Block and reissue a DC here.

Link additional BBVA checking and savings

accounts.

Here you can process a DC limit increase.

NEW: Now CS can send Travel Notifications

through CV.
Debit Card Authorization Inquiry Amount of the
transaction.

Date of the Response for the

transaction. transaction. (Approved, Merchant name
Rejected by fraud, etc)
Hot Card / Reissue Debit Card

CARD LOST
CARD STOLEN
COMPROMISED
CHANGE OF NAME
CARD DAMAGED/ BROKEN
PREVIOUS CARD NOT RECEIVED
CARD WILL NOT WORK IN THE ATM /POS
REISSUE UPGRADE
REMOVE IMAGE

1
Select the reason why the customer would like to
reissue the debit card from the dropdown list.
 We have pre design DC (Auburn University, Houston Select the address where the
Dynamo, University of Alabama) customer wants to receive the DC.

Name on the
card, you can
modify it if
necessary.

There is a rush delivery option for $50.00

Select if a Waive Fee is applicable.

2 Review the information and Submit.
3 A pop up will show with the information. Then click
‘Continue’.
Other options in Client Vista for the Debit Card
Here you can see all
the accounts linked
to the DC

Verify here all the

transactions that have been
processed with the DC.

Block and reissue a DC here.

Link additional BBVA checking and savings

accounts.

Here you can process a DC limit increase.

NEW: Now CS can send Travel Notifications

through CV.
Linking Accounts
1
A pop up will appear showing the additional accounts
that can be linked to the DC.

This will show you if the

account is link or not. Select
the account you want to add.
 2
Select the account and add details on the description.
Then click ‘Update’.

Remember that the feature

of link accounts will only
work in our ATMS. If the
customer uses the DC for a
Add details. payment, the payment will
be taken out of the primary
checking account.
Other options in Client Vista for the Debit Card
Here you can see all
the accounts linked
to the DC

Verify here all the

transactions that have been
processed with the DC.

Block and reissue a DC here.

Link additional BBVA checking and savings

accounts.

Here you can process a DC limit increase.

NEW: Now CS can send Travel Notifications

through CV.
POS/ ATM Limits
1
A pop up will appear showing the options for the DC
limits.
Select if you want to
increase/decrease.

Place the amount that

the customer wants to
increase to.

Select if you want to

increase/decrease
the POS or ATM limit.
Review the info and
‘Save and Continue’.

For increases below $7000.00 and with High Risk Verification

2
A new window will open, click on ‘Verify’ so you can
enter how the customer was verified.
3
A pop up will show, please select two that were used to
verify the customer. Click ‘Confirm’ to save the info.
Once you have confirmed a check mark will appear
where the verify button was before.
 4 Go below and complete the following details.
Reason:
Purchasing a Vehicle
Rental Payment
Plane Tickets
Down payment on a house
$7000.00 School Tuition
1 day Moving
2 days
3 days
Furniture purchase
Travel
Jewelry purchase
Home improvements
Funeral expenses
Medical procedures

Leave notes with

details on how the
customer was verified.
A pop up will appear if the customer is not eligible for a
DC Limit Increase. The reason why is not eligible will
show up in the pop up.
Other options in Client Vista for the Debit Card
Here you can see all
the accounts linked
to the DC

Verify here all the

transactions that have been
processed with the DC.

Block and reissue a DC here.

Link additional BBVA checking and savings

accounts.

Here you can process a DC limit increase.

NEW: Now CS can send Travel Notifications

through CV.
Travel Notice

1
You will be able to see, edit or delete current Travel
Notifications. Also you’ll be able to add a new one.

Edit here information for a

current Travel Notification

Delete here information for

a current Travel Notification
Add a new Travel
Notification
 Select the debit cards the
customer will be using while
Enter the Start Date Select the country where the
traveling.
customer is travelling.

If the customer is visiting more

Enter the Finish
than one country, add them
Date
here.
Review the info and Save.
1
Once it is saved and submitted it will show on the list of
Travel Notifications.
 1.2

Alnova Basics
1
Inside AWS go to the ‘Start’ button.Here look for NACAR
icon.

Start
button
2
Enter your credentials (xs and Password) and then click
‘Accept’
3 Click on ALNOVA
4
From the drop down menu select DB CARD/CR CARD# to
enter the DC.

SSN
ACCOUNT#
DB CARD/CR CARD#
CUSTOMER#
EIN
ITIN
AFS#
5
Enter the debit card and press the Tab key on your
keyboard.

All the information

related to the debit card This is the Tab
is here. Key
5 Click on ‘Cards’ to see the available options.

Card Reissue
PIN Reissue
Card Delivery - Activation
Card Detail
Card Maintenance
Hot Card
Inquiry
Card Image History
PIN Issue reversal
Authorization Center Operation
Inquiry
Card Reissue

Select this option whenever the customer is requesting to

have a debit card sent because the one he currently has is
damaged/ broken, the debit card is not working in the ATM,
or a Change of Name is needed. The customer will receive a
debit card with the same card number but different CVV
and expiration date.

FYI, this is something that can be done through Client

Vista so you actually won’t need to use Alnova. But it is
good for you to know.
 If you want to waive the reissue
If necessary, you can modify the
fee check here. (Follow
name here.
guidelines)

If the rush delivery

fee will be waived
check here. (Ask TL
or SUP, for
approval)

Click on the question mark ? to

Remember that they can have
select the address where the
rush delivery for $50.00
card will be sent to.
PIN Reissue

Select this option whenever the customer is requesting to

have a letter sent with a new PIN for the debit card. Useful
when the customer wants to change the PIN and can not do
it through OLB or does not have a branch near.

Letter delivery could take between 7 to 10 business days.

 Click on the question mark ? to
select the address where the
card will be sent to.

Click to select rush delivery

options.
Card Delivery - Activation
Card activation can only be completed through Alnova

If the card is already active, this pop up will appear.

If the card is not active, this will appear.

Verify the card info

and Save.
 Card Detail

Status of
the DC.
Expiration
date
Primary
checking
account Secondary
account
attached

Daily limit
for POS
Daily
limit for
ATM

PIN attempts
Card Maintenance

The only maintenance

perform here by us is
Increasing the PIN
attempts. When modified
please click ‘Save’.
Hot Card
Select the reason for the
reissue CARD LOST, CARD
STOLEN, etc.
Select the date and
time when the
customer lost the
debit card.

Please report if any

additional documents
were lost.

If the customer
wants to Opt-Out
Select the date from VAU select
when the here. Highly
customer suggested for
reported the compromised debit
debit card. cards.

Select address where

Select rush delivery card will be sent to.
options here
Hot Card
Inquiry > Card Modification History

What was done

with the DC. The status of
the DC before Who did the
and after the change
change.

Date of the
modification.
Authorization Center Operation Inquiry

Amount of the
transaction.

Merchant name

Response for the transaction.

Date of the (Approved, Rejected by fraud,
transaction. etc)