Installation, Operation

And
Maintenance Manual
HYDRO TEST PUMP
Welcome

Thank you for purchasing our hydrostatic test pump. Our line of hydrostatic test
pumps is engineered for reliability and durability, with low cost maintenance and
nearly “wear free” operation.
Ambica Machine Tools would like to take this opportunity to welcome you as a new
customer and user of our product. You have just purchased the best hydrostatic test
pump available. Our pump is simple to use and will provide you with years of service.
This manual will take you through the step by step procedures for using it. We use
simple to understand instructions and photos to assist you in learning how to get the
best results from your Hydrostatic Pump. Please follow each step completely to
insure maximum performance.
This pump will give you many years of service if you take care of it as you would any
expensive piece of equipment. It is rugged and built to last. It will withstand the
demands of your jobsite; however, is not abuse proof! Be sure to assign the use of
the pump to a competent worker who will take care of it.
In this manual, we will be giving you suggestions on basic line hydrostatic pressure
testing activities. As a general rule, these suggestions are based on testing that was
done and methods commonly used in the field. Each community or engineering firm
may have their own requirements for hydrostatic pressure testing.. You should
always follow their instructions for testing. However, regardless of the instructions
you are using, always keep in mind safety. Hydrostatic testing can be extremely
dangerous if it is done incorrectly.
If you have any questions regarding this manual or hydrostatic testing in general,
please call and ask for customer support.

Thanks

CONTACT US:

AMBICA MACHINE TOOLS

CORRESPONDENT ADDRESS
PLOT NO. 24/25-1, ZAVERI IND. ESTATE, OPP. SHUBH ESTATE, KATHWADA-
SINGHARVA ROAD, KATHWADA, AHMEDABAD - 382430, GUJARAT, INDIA.
Tel : 079-29700123/ 29704060 / 29701514
E-MAIL: [email protected]
Web : www.ambicamachinetools.com
 WARNING!
READ ALL OPERATING MANUALS
BEFORE OPERATION OF
EQUIPMENT

GENERAL SAFETY INFORMATION

• AMTMH-Series Hydro Test Pump is suitable for pumping water only. Pumping
other fluids can be dangerous causing personal injury and will void all
warranties.
• Do not pump at pressures higher than the maximum recommended pressures
for the pump (Refer pump name plate carefully before startup).
• Operate the pump between temperature ranges of 45° to 140° F.
• Never service or repair pump while running.
• Release all pressure within system before servicing any component.
• Drain all fluid from the system before servicing.
• Secure the discharge lines before starting the pump. An unsecured discharge
line may whip, causing personal injury and/or property damage.
• Check hoses for weak or worn condition before each use. Make certain that
all connections are tight and secure.
• Periodically inspect the pump and the system components. Perform routine
maintenance as required (see Maintenance section).
• Do not operate a gasoline engine in an enclosed area. Be sure the area is
well ventilated.
• Use only pipe, hose and fittings rated for the maximum rated pressure of
pump or pressure at which pressure relief valve is set at. Check with local
supplier for proper pressure rating. Do not use used pipe!
• Do not use these pumps for pumping water or other liquids for human or
animal consumption.
 Table of Contents

Introduction and Safety…………………………………………………………………………………… 2

Introduction……………………………………………………………………………………….... 2
Purpose of this manual………………………………………………………………….. 2
Safety……………………………………………………………………………………… 2
Delivery and Storage……………………………………………………………………………………… 3
Inspect the Delivery……………………………………………………………………………….. 3
Inspect the package……………………………………………………………………... 3
Inspect the unit…………………………………………………………………………… 3
Storage guidelines………………………………………………………………………………… 3
Pump storage requirements……………………………………………………………. 3
Frost proofing……………………………………………………………………………. 4
Product description………………………………………………………………………………………. 5
Pump foundation and location…………………………………………………………………… 5
Location guidelines……………………………………………………………………… 5
Foundation requirements………………………………………………………………. 5
Base-plate mounting……………………………………………………………………. 6
Install the pump, driver, and coupling………………………………………………… 6
Pump-to-driver alignment………………………………………………………………………... 6
Alignment checks……………………………………………………………………….. 6
Commissioning, Startup, Operation and Shutdown……………………………………………….. 7
Preparation for startup…………………………………………………………………………… 7
Pipeline and manifold…………………………………………………………………… 7
Lubricating oil……………………………………………………………………………. 8
Pump……………………………………………………………………………………... 8
Check the rotation………………………………………………………………………. 8
Impeller-clearance check………………………………………………………………. 8
Pump priming……………………………………………………………………………………… 9
Shut down the pump……………………………………………………………………………… 9
Maintenance……………………………………………………………………………………………….. 10
General guidelines……………………………………………………………………………….. 10
Maintenance of gland packing………………………………………………………… 10
Maintenance of plunger………………………………………………………………… 11
Maintenance of valve and valve seat…………………………………………………. 11
Spares……………………………………………………………………………………. 11
Dis-assembling and Re-assembling of pump………………………………………………….. 12
Disassembling…………………………………………………………………………… 12
Reassembling…………………………………………………………………………… 12
Troubleshooting………………………………………………………………………………………….. 13
Parts list……………………………………………………………………………………………………. 16
Exploded view of AMTMH series Hydro Test Pump……………………………………………….. 17
Exploded view of Shaft Mechanism………………………………………………………………….. 19
Feedback………………………………………………………………………………………………….. 20

Installation, Operation and Maintenance Manual 1

Introduction and Safety
Introduction
Purpose of this manual

The purpose of this manual is to provide necessary information for:

• Installation

• Operation

• Maintenance

CAUTION:
Read this manual carefully before installing and using the product.
Improper use of the product can cause personal injury and damage to
property, and may void the warranty.

NOTICE:
Save this manual for future reference, and keep it readily available at the
location of the unit.

Safety
WARNING:
 The operator must be aware of safety precautions to prevent physical
injury.
 Any pressure-containing device can explode, rupture, or discharge its
contents if it is over-pressurized.

CAUTION:
You must observe the instructions contained in this manual. Failure to do so
could result in physical injury, damage, or delays.

Installation, Operation and Maintenance Manual 2

Delivery and Storage
Inspect the Delivery
Inspect the package
1. Inspect the package for damaged or missing items upon delivery.
2. Note any damaged or missing items on the receipt and freight bill.
3. File a claim with the shipping company if anything is out of order. If the
product has been picked up at a distributor, make a claim directly to the
distributor.

Inspect the unit

1. Remove packaging materials from the product. Dispose of all packing
materials in accordance with local regulations.
2. Inspect the product to determine if any parts have been damaged or are
missing.
3. If applicable, unfasten the product by removing any screws, bolts, or straps.
For your personal safety, be careful when you handle nails and straps.
4. Contact your sales representative if anything is out of order.

Storage guidelines
Pump storage requirements
Storage requirements depend upon the amount of time that you store the unit. The normal
packaging is designed only to product the unit during shipping.

Length of time in storage Storage requirements

Upon receipt/short-term (less than six months)  Store in a covered and dry location
 Store the unit free from dirt and vibrations

Long-term (more than six months)  Store in a covered and dry location
 Store the unit free from heat, dirt, and
vibrations.
 Rotate the shaft by hand several times at
least every three months.

Installation, Operation and Maintenance Manual 3

NOTICE:
Risk of damage to the mechanical seal or shaft sleeve on units supplied with cartridge mechanical
seals. Make sure to install and tighten the centering clips and loosen the set screws in the seal
locking ring.

Treat bearing and machined surfaces so that they are well preserved. Refer to drive unit and coupling
manufacturers for their long-term storage procedures.
You can purchase long-term storage treatment with the initial unit order or you can purchase it and
apply it after the units are already in the field. Contact your local sales representative.

Frost proofing
Situation Condition
Operating The pump is frost proof.
Immersed in liquid The pump is frost proof.

Lifted out of a liquid into a temperature below freezing The impeller might freeze.

Installation, Operation and Maintenance Manual 4

Product Description
The pump can be splitted in two parts:
 Liquid end cartridge
a. Cylinder
b. Plunger
c. Non-return valve
d. Gland packing
 Power end cartridge
a. Crank case
b. Crank shaft
c. Connecting rod
d. Piston

Liquid end cartridge is connected to power end cartridge by bolts with the crank case, while the
plunger is threaded with piston.

Pump foundation and location

Location guidelines
 The pump should be kept as practically close to the fluid source as possible.
 In case of heavy pumps, they should be bolted down to the surface of foundation for
a vibration free operation.
 Make sure that the space around the pump is sufficient.
 If you require lifting equipment such as a hoist or tackle, make sure that there is
enough space above the pump.
 Protect the unit from weather and water damage due to rain, flooding and freezing
conditions.
 Do not install and operate the equipment in closed systems unless the system is
constructed with properly-sized safety devices and control devices.
 Take into consideration the occurrence of unwanted noise and vibration.
 If the pump location is overhead, undertake special precautions to reduce possible
noise transmission.

Foundation requirements
 The foundation must be able to absorb any type of vibration and form a permanent,
rigid support for the unit.
 The location and size of the foundation bolt holes must match those shown on the
assembly drawing provided with the pump data package.
 The foundation must weigh between two or three times the weight of the pump.
 Provide a flat, substantial concrete foundation in order to prevent strain and distortion
when you tighten the foundation bolts.
 Sleeve-type and j-type foundation bolts are commonly used. Both designs allow
movement for the final bolt adjustment.

Installation, Operation and Maintenance Manual 5

Base-plate mounting
1. Remove all the attached equipment from the baseplate.
2. Clean the underside of the baseplate completely.
3. If applicable, coat the underside of the baseplate with an epoxy primer. Use an epoxy
primer only if you used an epoxy-based grout.
4. Remove the rust-proofing coat from the machine mounting using an appropriate
solvent.
5. Remove water and debris from the foundation-bolt holes.

Install the pump, driver, and coupling

1. Mount and fasten the pump on the baseplate. Use applicable bolts.
2. Mount the driver on the baseplate. Use applicable bolts and hand tighten.
3. Install the coupling.
See the installation instructions from the coupling manufacturer.

Pump-to-driver alignment
Precautions

WARNING:
Follow shaft alignment procedures in order to prevent catastrophic failure of
drive components or unintended contact of rotating parts. Follow the coupling
installation and operation procedures from the coupling manufacturer.
Always disconnect and lock out power to the driver before you perform any
installation or maintenance tasks. Failure to disconnect and lock out driver
power will result in serious physical injury.

NOTICE:
Proper alignment is the responsibility of the installer and the user of the unit.
Check the alignment of frame-mounted units before you operate the unit.
Failure to do so can result in equipment damage or decreased performance.

Alignment checks
When to perform alignment checks

You must perform alignment checks under these circumstances.

 The process temperature changes.

 The piping changes.
 The pump has been serviced.

Installation, Operation and Maintenance Manual 6

Commissioning, Startup, Operation
and Shutdown

Preparation for startup

Pipeline and Manifold

1. To avoid cavitations which may cause severe damage to pump, keep sufficient
dimension of pipeline sections.
Use one size higher than the pump inlet.
2. To ensure proper operation and best suction conditions, locate the pump as low as
possible from the supply tank and keep the suction lines short and straight as
possible and close to suction source or foot valve.
3. If long pipe runs are unavoidable for pump suction, then increase suction pipe size or
install a suction accumulator near the pump to provide flooded suction.
Long lines may result in poor performance, notably underfeeding, non-linearity, noisy
operation, and vibration or shaking of the piping.
4. Use bucket type suction strainer and ensure that liquid handled is clean and without
foreign particles. Clean filter at regular intervals.
5. In both suction and delivery lines use unions for easy dismantling of pump head, keep
the number of bends, elbows to a minimum as it increases a total head, and
contribute towards pulsation and water hammer. If possible, use long bends instead
of elbows.
6. Use gate valves or full bore valves instead of globe valve.
7. All pipe line and fittings should be free from welding spatters or any foreign particles.
8. Size of connections can be found out from pump data sheet.
9. Install pressure relief valve in discharge pipe line for pump and system protection.
Install a pressure gauge with needle valve between pressure relief valve and
discharge header. Further, the pressure relief valve can be connected to the suction
pipe line or suction tank to avoid wastage.
10. Provide positive suction to pump and if require use foot valve or booster pump to
improve suction condition.
11. Discharge point should be higher than suction level otherwise pump delivers uneven
flow. If discharge point is lower than suction level, install back pressure valve to
create higher discharge pressure on the pump head.

Installation, Operation and Maintenance Manual 7

Lubricating Oil
1. Fill lubricating oil till the center of oil level glass before starting the pump.
Use proper quality and adequate quantity of lubricating oil and get exceeding output
and avoid break downs and failure. For filling oil please remove oil cum air breather
lug and then refit the same.
2. Check oil level and quantity daily/weekly depending upon the usage of pump.
3. FIRST OIL CHANGE – between the first 100-110 hours of running.
4. SECOND OIL CHANGE – between 450-500 hours of running.

Pump
1. Check belt tension and alignment of coupling / pulleys / gear box.
2. Check pump rotation as per arrow mark or name plate provided.
3. Check electrical motor, starter, panel, drive rating and specifications.
4. Check electrical connections.

Check the rotation

1. Lock out power to the driver.
2. Make sure that the coupling tubes are fastened securely to the shafts.
3. Make sure that the coupling spacer is removed.
The pump ships with coupling space removed.
4. Unlock power to the driver.
5. Make sure that everyone is clear, and then jog the driver long enough to determine
that the direction of rotation corresponds to the arrow on the bearing housing or
close-coupled frame.
6. Lock out power to the drive.

Impeller-clearance check
The impeller-clearance check ensures the following:

1. The pump turns freely.

2. The pump operates at optimal efficiency for long equipment life and low energy
consumption.

Installation, Operation and Maintenance Manual 8

Pump priming
Prime the pump with the suction supply above the pump

1. Slowly open the suction isolation valve.

2. Open the air vents on the suction and discharge piping until the pumped fluid flows
out.
3. Close the air vents.
4. Discharge isolation valve.
5. Check valve.
6. Suction isolation valve.

Prime the pump with the suction supply below the pump

Use a foot valve and an outside source of liquid in order to prime the pump. The liquid can
come from one of these sources.

 A priming pump
 A pressurized discharge line
 Another outside supply

1. Close the discharge isolation valve.

2. Open the air vent valves in the casing.
3. Open the valve in the outside supply line until only liquid escapes from the vent
valves.
4. Close the vent valves.
5. Check the outside supply line.

Shut down the pump

WARNING:
The pumps can handle hazardous and toxic fluids. Identify the contents of the pump
and observe proper decontamination procedures in order to eliminate the possible
exposure to any hazardous or toxic fluids. Wear the proper personal protective
equipment. Potential hazards include, but are not limited to, high temperature,
flammable, acidic, caustic, explosive, and other risks. You must handle and dispose
of pumped fluid in compliance with the applicable environmental regulations.

1. Slowly close the discharge valve

2. Shut down and lock the driver to prevent accidental rotation.

Installation, Operation and Maintenance Manual 9

Maintenance
General Guidelines
1. Clean Strainer or replace filter element at regular intervals.
2. Protect power end cartridge from liquid leakage. If liquid enter in power end cartridge
it gets mixed with lubricating oil and may damage internal parts.
3. Check belt tensions and conditions. If require change or give required tension.
4. Check electric motor, engine, drive, gearbox of system periodically and follow its
instruction manual.
5. Check and flush inlet path of pressure relief valve regularly.
6. Keep the pump and system clean and protect the unit from corrosion to achieve long
life for the unit.

Maintenance of Gland Packing

1. Plunger type pumps have U or V type CHEVRON / PTFE / Rubber / Polyurethane /
Square rope packing and in some cases putty.
2. If leaking is found in the packing, take following steps.
a. Stop the pump.
b. Packing adjustment gland nut are provided with peripheral holes. Insert gland
tightening stud in one of these holes.
c. Tighten the gland nut 1/8 (45°) turn only.
d. Wait for the leakage to arrest.
e. Observe the temperature of the cylinder. If temperature increases, loose the
nut.
f. Allow some mount of leakage from packing that serves as lubrication.
g. In case of dry run, plunger and seal may wear off and starts leaking.
h. If leakage persists, repeat the above steps.
3. For replacement of gland packing
a. Remove the liquid head
b. Remove stuffing box
c. Remove the worn out gland packing
d. Replace the gland packing
e. Refit stuffing box
f. Refit the liquid head
4. For better performance and to achieve long life of gland packing replace plunger
while replacing gland packing or recondition the surface of plungers.

Installation, Operation and Maintenance Manual 10

Maintenance of plunger
1. Check plunger at regular intervals. Inspect scratches, wear on plunger surface.
2. If light scaring is observed on plunger then remove it by polishing on lathe machine.
3. In case of deep scaring, replace the plunger.
4. Inspect the pump for cross head and plunger assembly in the pump frame. If packing
supports the plunger weight, packing will wear rapidly and the plunger may fall low
enough to scrap the stuffing box opening which may damage the plunger. Replace
this part if the wear is excessive or machine true.

Maintenance of valve and valve seat

1. Check pitting and scoring effect on valve and valve seat.
2. If heavy pitting and scoring effect is found on valve and valve seat, then replace
them.

Spares
1. Keep essential spares to avoid long break down period. In case of critical applications
or remote site condition it is advisable to keep essential spares which are not
available easily.
2. Spares required for trouble free operation
a. One set of plunger
b. One set of gland packing
c. One set of valve assembly
d. One set of valve and cylinder gaskets
e. One set of connecting rod
f. One set of crank shaft bearing
g. One set of oil seal for plunger and crank shaft
h. One set of bearing (highly recommended for remote sites)
3. While placing order of spares kindly mention pump / machine number and pat
number mention in the drawing.
4. If the machine number is not clearly visible on the nameplate then note the same
punched on the crankcase of power end cartridge or furnish the details from the
purchase order.
5. Set items must be ordered in sets and will not be available individually.
6. Do not use used spares, it might damage your pump and system.

Installation, Operation and Maintenance Manual 11

Dis-assembling and Re-assembling of pump
 Maintain necessary stock of required spares, accessories at site.
 Before dismantling and refitting of pump at site, please study maintenance manual
and related drawings.
 While dismantling process remember sequence of dismantling process and keep
each and every part at proper place.
 If any worn or broken part found then replace it.
 If required, change packing, gaskets, oil seals, lubricating oil, or bearing.

Disassembling
1. Remove suction and discharge headers
2. Remove center header
3. Remove stuffing box
4. Remove the plunger
5. Drain oil filled in the crank case
6. Remove the top cover and back plate
7. Remove the sleeve nut
8. Dismantle the connecting rod from the crank shaft
9. Press the balance portion of the connecting rod toward the liquid end cartridge which
moves the crank shaft away from the connecting rod
10. Remove the bearing covers
11. Remove the crankshaft. Now the power end cartridge is totally dismantled.
12. For easiness, you can remove the liquid end cartridge by the same method.

Re-assembling
1. Refit the plunger into the piston
2. Refit the stuffing box
3. Refit the center header
4. Place the valve and valve seat between center header and suction and discharge
header in proper positions
5. Refit the header by bolts / stud-nut
6. Change oil seals of bearing cover and sleeve nut
7. Refit the connecting rod small end with piston by gudgeon pin completely towards the
liquid end cartridge
8. Install the crank shaft in the crank case from the bearing cover side
9. Refit the bearing cover
10. Refit the connecting rod with big end portion of the same to the crank shaft
11. Refit the sleeve nut
12. Refit the liquid end cartridge
13. Refit the back cover.
14. Refill the power end cartridge with proper quality and quantity of lubricating oil.

Installation, Operation and Maintenance Manual 12

Troubleshooting
Symptoms of problem Probable reason Remedy

Pump does not operate Blown Fuse Replace

Broken cable or poor contact Replace cable and improve
connecting conditions
Insufficient Voltage Check and correct
Clogged discharge piping Clean it
Seized cross head or connecting Disassemble , remove
rod due to corrosion or rust corrosion or rust &
reassemble with proper
lubricant
Pump Knocking Low lubricating oil level in crank Pour lubricating oil up to the
case proper level
Excessive clearance in connecting Adjust the clearance or
rod replace bearing
Worn cross head pin Replace
Plunger not tightened properly with Tighten the plunger
cross head
Pulsation damper completely filled Drain liquid
with liquid
Insufficient NPSH Provide required NPSH or
install suction stabilizer
Wrong direction of pump rotation Correct direction of rotation
Excess pipe vibration Inadequate piping support Give proper supports to the
or water hammering pipe
Excess elbow & tee, or Short Minimize no. of bends and
elbow & tee tees and use long radius
pipe fittings
Excess pressure variation on Install pulsation dampeners
discharge or suction side
Insufficient Flow Calibrate the pump Evaluate method of
measurement and
measuring instruments for
possible error
Suction vessel empty Fill it
Suction or discharge piping too Shorten the length, increase
long or too small pipe size, or install
accumulator near suction
point
Pump non return valve leakage Replace, regrind or reverse
the valve seat in case of
double side valve seats
Low speed of pump or belt Check pump speed or
slippage tighten the belt
Leakage from gland packing or Tight gland nut or replace
worn gland packing gland packing
Leakage from relief valve Repair the valve sealing
face

Installation, Operation and Maintenance Manual 13

 Leakage from gasket Replace gasket
Suction strainer clogged Clean or replace filter
element
Air being trapped from the suction Check the pipe joints, flange
pipe or pipe joints joints, gaskets, and clamps
to avoid air injection into the
suction pipe during the
suction stroke

Valves closed Check that all valves in

piping are open
Clogged piping or fittings Clean
Insufficient suction pressure Raise supply tank, increase
pipe diameter, if required
install a foot valve
Too much suction pressure Reduce the height of supply
tank or install a back
pressure valve on the
discharge line
Leak in piping or system Locate and repair
Pump vapor bound Allow pump to operate at
low pressure though by pass
to eliminate vapor, or put in
air vent on the suction pipe
at all high points to eliminate
air lock
Insufficient discharge pressure Install a loop or back
pressure valve
Extreme Pipe vibration Shorten discharge line,
increase pipe size, and
install dampener
Discharge pressure higher than Remove restriction, increase
rated pressure size of piping or clean pipe,
nozzle, gun, check the
leakage from PRV
Motor drawing more current or Wire broken or disconnected Repair or replace
getting hot Improper wiring Check wiring diagram
Motor speed too slow or fast Check voltage, frequency or
motor speed
Motor is overloaded Check job conditions /
discharge pressure
Insufficient air supply Provide proper ventilation or
clean air passage of motors
Low voltage Improve supply condition
Viscosity changed or too high Improve suction head or
reduce viscosity of fluid or
change pump head or valve
design
Pressure - relief valve set too high Adjust to require pressure,
within pump design limits
Belt tension is more Adjust belt tension
Over tight bearing Increase clearance
Excess speed than rated speed Reduce speed

Installation, Operation and Maintenance Manual 14

 Misaligned pulley or coupling Align it properly
Excess wear of liquid end Excess abrasion of liquid or foreign Upgrade liquid if possible or
cartridge parts particles install proper suction
strainer
Cavitation Provide proper NPSH
Check valve for dirt or wear Clean or replace filter
element
Corrosion Check liquid properties if
possible, or check MOC of
the liquid end cartridge
Excess wear of power end Incorrect lubricant or contaminated Fill proper quality of
cartridge parts lubricant lubricating oil
Incorrect high or low oil level Maintain lubricating oil level
up to the center of oil level
glass
Over tight or loose bearing Maintain clearance of
bearing
High discharge pressure than Reduce pressure or load
rated pressure
Worn connecting rod or crankshaft Inspect, check for overload,
replace if require
Higher suction pressure than rated Reduce pressure or load
pressure
Excess temperature of power end Keep pump away from
cartridge exposed heat source or
shield pump from heat or
circulate proper cooling
media
Excess water hammering or Surge chambers or dampeners Remove liquid from
pulsation completely filled with liquid dampeners and check air
leakage
NPSH Check and correct
Change in liquid properties Compare original job
conditions to present
conditions
Viscosity changed or too high Improve suction head or
reduce viscosity of fluid or
change pump head or valve
design

Installation, Operation and Maintenance Manual 15

Parts List

Installation, Operation and Maintenance Manual 16

 Exploded View of Hydro Test Pump

Installation, Operation and Maintenance Manual 17

 PARTS LIST
SR. NO. Part Name
1 Pump Body
2 Bearing Bracket
3 Bearing Bracket
4 Pump Back Cover
5 Pump Head Support
6 Head Support Bush
7 Cylinder
8 Piston
9 Pump Head
10 Collar
11 Pin
12 to 17 Suction Assembly Parts
18 Pump Top Cover

Installation, Operation and Maintenance Manual 18

Exploded view of Shaft Mechanism

Installation, Operation and Maintenance Manual 19

 AMBICA MACHINE TOOLS Format No.:- F-06
Rev. No.:- 00
Plot No :- 24-25/1, Zaveri Ind. Estate, Opp. Shubh Estate Gate, Kathwada - Singarva Road, Kathwada
Rev. Date:- 15.12.2015
Ahmedabad - 382430 Guj INDIA
CUSTOMER FEED BACK FORM
Customer Name :

Survey Period : Date :

Rating Defined :
A (Excellent) = 10 Marks, B (Very Good) = 08 Marks, C (Good) = 06 Marks,

D (Satisfactory) = 04 Marks E (Not Satisfactory) = 00 Marks

Sr. No. Rating
Questions Remarks
A B C D E

1 How fast we response to your Inquiry?

2 How fast we communicate to you on schedule matter?

3 How flexible we are on change in the schedule requirements?

4 What is our on-time delivery performance?

5 How fast we response to your complaints?

6 What is our products Dimensional / Material Accuracy?

7 What is our products performance level ?

8 Any problem observed in fitment?

9 What is level of satisfaction for our service ?

10 What is level of satisfaction for our packing method?

Total Marks Obtained

Any other suggestions for improvement in any of the areas:

Signature of Customer Representative : Company Seal:

Designation :

Date:

For the Company Use only

Review comments:

Result Classification Result Obtain

≥75 = Excellent but need improvement for suggesation,
74 to 50 = Good but need imrovement for suggesation, <
50 = Not Satisfactory - need Improvement for suggesation.
Signature of M.D. : Date :

Installation, Operation and Maintenance Manual 20