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    MS Teams Integration

    Uploaded by

    Rajesh Reghu Nadh Nadh

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    MS Teams Integration

    Uploaded by

    Rajesh Reghu Nadh Nadh
    18 views2 pages

    Original Title

    MS teams integration (1)

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    18 views2 pages

    MS Teams Integration

    Uploaded by

    Rajesh Reghu Nadh Nadh

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    teams4Wildix - MS Teams integration with Wildix communication system

    Overview 1

    Highlights 2

    Licensing and requirements 2

    How to activate? 2

    What is CLASSOUND 2

    Overview

    Wildix has developed a plugin allowing you to connect a Wildix PBX and Microsoft Teams platform. As a result,
    MS Teams users can benefit from all the advanced telephony features offered by Wildix for calls from/ to the MS
    Teams platform: such as queue calls, Voicemails, call transfers, call waiting, call on hold, call forwarding, IVRs,
    Day/ Night service, etc.
    It takes a few minutes to set up and start using this integration. SBC is provided by Wildix. CLASSOUND—the
    WIldix embedded trunk is used for call routing. Thanks to this integration, you can place and receive external
    calls from MS Teams. Dialplans (call routing strategies) are set up on the Wildix system.

    teams4Wildix Datasheet 2021 www.wildix.com Page 1 of 2


    Highlights 

    • External outbound and inbound calls from MS Teams dialpad through the Wildix communication system:
    make and receive calls to/ from any user via the Wildix’s embedded trunk CLASSOUND.
    • Control devices assigned to user from MS Teams: place and receive calls from desk phones (WP series,
    WorkForce, WelcomeConsole, Vision, SuperVision).
    • Integration of W-AIR DECT Networks; integration of Media Gateways into MS Teams deployments
    • Integrated Fax and SMS server: send faxes and SMS messages directly from MS Teams.
    • Advanced telephony Wildix features and fully customisable dialplans: decide how to route calls, queue calls
    to groups of agents in the defined priority, callback feature, Voicemail and IVR integration, Day/ Night service,
    Switches and Timetables support, Music on hold, Pickup a call, Call transfer, Call forwarding, and much
    more.
    • BLF keys tab - possibility to control the status of features (Switches/ Timetables, etc).
    • Possibility to set up call forwarding rules for each user: call transfer when busy, unavailable or forced call
    transfer, call transfer timeout, mobility extension management.
    • Telephony integration with CRMs.

    Limitations:
    • No Wildix WebRTC phone support (only MS Teams Dialpad)
    • No sync between MS Teams and Wildix user status and call history
    • No support for Wildix phonebooks
    • No Office 365 SSO in MT Native App (coming in the next releases)

    Licensing and requirements

    • Wildix system running WMS 5.02 or higher


    • Activated CLASSOUND service
    • Wildix UC-ESSENTIAL/ UC-BUSINESS/ UC-PREMIUM license
    • Monthly subscription fee
    • Microsoft Phone System licence add-ons (or E5 licences) for the end users of the service
    • Office 365 user licenses (Business Basic/Premium or E1/E3/E5) for the initial setup.

    How to activate?

    Coming soon (Q3 2021)

    What is CLASSOUND

    CLASSOUND is the only solution that allows users to enjoy First Class Audio Quality all over the world, safely in
    the Cloud. It provides the First Class Sound businesses deserve, wherever employees work.
    CLASSOUND is a built-in VoIP trunk, available out of the box through the Wildix system. It is especially useful for
    international companies with offices in different countries because it gives them an opportunity to connect all of
    their offices using the same operator, and for companies who have customers and partners all over the world
    who simply need to place and receive international calls.

    teams4Wildix Datasheet 2021 www.wildix.com Page 2 of 2

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