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    Organization Structure & Flow - ITSDI

    Uploaded by

    ulsafar
    The document outlines the organization structure of MedXpress with departments like sales & marketing, finance, legal, IT and supply chain reporting to the owners. It then describes key operations related to patients, grievance handling, marketing-sales and pricing functions.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Organization Structure & Flow - ITSDI

    Uploaded by

    ulsafar
    9 views8 pages
    The document outlines the organization structure of MedXpress with departments like sales & marketing, finance, legal, IT and supply chain reporting to the owners. It then describes key operations related to patients, grievance handling, marketing-sales and pricing functions.

    Original Title

    Organization Structure & Flow -ITSDI (1)

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    The document outlines the organization structure of MedXpress with departments like sales & marketing, finance, legal, IT and supply chain reporting to the owners. It then describes key operations related to patients, grievance handling, marketing-sales and pricing functions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    9 views8 pages

    Organization Structure & Flow - ITSDI

    Uploaded by

    ulsafar
    The document outlines the organization structure of MedXpress with departments like sales & marketing, finance, legal, IT and supply chain reporting to the owners. It then describes key operations related to patients, grievance handling, marketing-sales and pricing functions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 8

    Organization Structure (Departments)

    MedXpress
    Owners

    Sales & Human Supply


    Legal Finance IT
    Marketing Resources Chain

    Organization flow
    L2 Operations- Patients

    Start

    Contact MedXpress

    Prescriptions/E- Online Consultation


    prescriptions

    Medicines Diagnostics

    Delivery No
    Surgery
    Needed? Doctors Prescribes
    ? Medicines

    Yes
    Delivery
    Hospital Selection

    Hospitalization

    Feedback Post
    Treatment

    End
    L2 Operations- Grievance Handling

    Start

    Customer

    Store of Data
    Follow up/ Remediation

    Email Phone Call In-person Social Media

    Collection of
    Feedback

    Negative
    Positive or
    Redirecting to
    Negative
    concern team
    feedback

    data

    Positive

    Stop
    L2: Marketing – Sales

    Marketing Customer Acquisition

    Update Database of
    Possible avenues for
    Prospecting
    New Customers

    Approaching Clients-
    Update Database
    (Positive or Negative) Hospitals, Diagnostic Centres and
    Clinics

    Exploring the needs of the clients

    Presenting our Product Offering

    Negotiations & Contract Signing

    Closing the Deal

    Monthly Feedback

    Stop
    L2: Marketing – Pricing

    Pricing

    No Yes
    Up Selling Existing
    Cross selling
    Customer?

    Offer customized plan with Focus on Extended product


    additional Joining benefits to offerings, bundled pricing,
    incentivize the Target Outlets Servicing and Loyalty
    Incentives

    Offer Competitive Pricing at


    Lower margin than 24x7 Customer Support & Help Exclusive Offers for
    Competitors Corporate Clients

    Bundled Deals for Doctor


    Customer Loyalty Program with
    Consultation with Medicine
    Exclusive Benefits and Discounts
    Orders

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