Online Payment Gateway

CRD

Contact Information:
[email protected]
www.sudamatic.com
+249 91 239 7543
Sudan, Khartoum, 60th Street
Table of Contents
List of Figures .................................................................................................................................. 2
About Sudamatic............................................................................................................................. 3
Vision .......................................................................................................................................... 3
Mission ....................................................................................................................................... 3
Our Services................................................................................................................................ 3
Our Partners ............................................................................................................................... 4
Objectives........................................................................................................................................ 5
Proposed Solution ........................................................................................................................... 5
Standard Features ...................................................................................................................... 5
Solution Details .......................................................................................................................... 6
Offered Services ......................................................................................................................... 7
Fee Structure................................................................................................................................... 8
Customer Support ........................................................................................................................... 8

List of Figures
Figure 1, Sudamatic’s Partners ....................................................................................................... 4
Figure 2, Application’s Back-end flowchart .................................................................................... 6
Figure 3, Application’s Front-end flowchart ................................................................................... 7
About Sudamatic

Sudamatic trading company limited part of Qabas project LLC - Oman an electronic payment
provider, licensed from CBOS offering branded mobile application, account top/up, money
transfer, and online shopping services.

Vision
Our vision is to become the Leaders in cutting edge technology in MENA region. we proactively
engage in continuous support to our stakeholder interest and growth.

Mission
Our goal is to build strong partnerships based on trust, ensuring safety, reliability & efficiency
with customers focused mindset and finding innovative ways to provide great values to fulfill
your needs.
Whether you are a potential customer with a challenging project ahead; an existing customer
checking up on our latest news; or a partner, supplier, we trust you will find what you are
looking for with Sudamatic Trading Co. Ltd

Our Services
• ICT Consulting and solutions development
• Added value services
• Operation excellency
• eTopUp
• Advanced analytics
• FinTech
• Strategy and Marketing
 Our Partners

Throughout Sudamatic, we’re always looking to bring together the right skills, and knowledge
to support our technology development, network growth and customer service. With
experience that goes beyond the telecoms and IT industry our group of directors and officers
are focused on bringing to market the latest business grade solutions and dedicated support.

Figure 1, Sudamatic’s Partners

o Building an Effective Working Relationship with Regulators. (EBS & CBOS)

Proposed Solution

Standard Features
1. Payment Pages

This powerful module enables building variety of payment pages that are hosted right on the
online payment gateway site. This system is great for allowing customers to pay their invoices
online, as a collections tool and great for online events and donations.

2. Virtual Terminal

Allows you to perform a manual credit card or check transaction 24/7, anywhere in the world
using the Internet Payment Gateway.

3. Transaction Viewer

This intuitive interface allows the user to view transaction data, sorted by date range and
transaction type.

4. Merchant Reports

Payment gateway transaction reports can be built using a flexible engine that allows filtering by
date range, payment status, by check, credit card or both. In addition to filtering by payment
page. Reports can then be viewed in a Web browser or downloaded in Excel or Tab-Delimited
text formats.

5. Security

Providing the highest level of security with complete encryption and various layers of fraud
prevention tools is a priority for our proposed solution.
6. Prevention of Fraud
• Monitoring orders.
• Provide updated product or service descriptions.
• Confirmation emails, and SMS’s.
• Providing shipping details.
• Refund policy.
• Keep all information regarding past orders.
• Analyzing trends.

7. Trusted Merchant Seal

When displayed on the e-commerce website, our free trusted merchant seal increases
customer confidence that their transactions are secure.

8. Cost
These fees charged can include transaction, statement, chargeback, merchant account fees,
such as fees to customers for using a certain payment method, with no hidden costs.

Solution Details

Figure 2, Application’s Back-end flowchart

Offered Services
• Online Payment Gateway – Accept all major credit cards, gift cards, and debit cards, Money
collected online reaches the business checking account quickly, typically in just 24 hours.
• Accept eChecks Online –Internet check merchant accounts is used to avoid unnecessary
delays due to mail delivery times and the longer clearing times associated with paper
checks.
• Online Transaction Management – Monitoring and managing transaction for the
eCommerce site.
Fee Structure

Table No. (1) illustrates our proposed fee module.

Fees Fee Distribution

Customer Support

As both formal and electronic financial services are often very new to online payment
customers, they will typically have a large number of questions and / or problems as they get
used to the service. Problems relating to financial transactions are also of the highest concern
to consumers, particularly for those who are cash-constrained, so any delays in resolving even a
small problem can cause a customer to stop using the service and / or create negative word-of-
mouth sentiment.
Customer Support refers to the options available to help customers with questions about the
service, problems with transactions, or other concerns. This could include interaction via phone,
SMS, or in-person (such as visiting an agent or operator retail location). Effective support is
support that is:
a) available whenever a customer has a problem.
b) accessible from wherever a customer might be at that moment.
c) resolves the problem in a reasonable amount of time.