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    BH RMA Process Latest

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    Todorosss Jj
    This document outlines Baker Hughes Digital Solutions' returns process and policies, including how to request a return materials authorization (RMA) online, requirements for hazardous materials exposure, warranty claims, expedited service, and returns for credit. It notes that products must be registered for repair, calibration, upgrades, or credit returns within six months of invoice or delivery and are subject to a minimum 25% restocking fee. Additional details identified during evaluation may result in a revised quote, and a one-time fee may be assessed if a calibrated part fails.

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    BH RMA Process Latest

    Uploaded by

    Todorosss Jj
    38 views2 pages
    This document outlines Baker Hughes Digital Solutions' returns process and policies, including how to request a return materials authorization (RMA) online, requirements for hazardous materials exposure, warranty claims, expedited service, and returns for credit. It notes that products must be registered for repair, calibration, upgrades, or credit returns within six months of invoice or delivery and are subject to a minimum 25% restocking fee. Additional details identified during evaluation may result in a revised quote, and a one-time fee may be assessed if a calibrated part fails.

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    This document outlines Baker Hughes Digital Solutions' returns process and policies, including how to request a return materials authorization (RMA) online, requirements for hazardous materials exposure, warranty claims, expedited service, and returns for credit. It notes that products must be registered for repair, calibration, upgrades, or credit returns within six months of invoice or delivery and are subject to a minimum 25% restocking fee. Additional details identified during evaluation may result in a revised quote, and a one-time fee may be assessed if a calibrated part fails.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    38 views2 pages

    BH RMA Process Latest

    Uploaded by

    Todorosss Jj
    This document outlines Baker Hughes Digital Solutions' returns process and policies, including how to request a return materials authorization (RMA) online, requirements for hazardous materials exposure, warranty claims, expedited service, and returns for credit. It notes that products must be registered for repair, calibration, upgrades, or credit returns within six months of invoice or delivery and are subject to a minimum 25% restocking fee. Additional details identified during evaluation may result in a revised quote, and a one-time fee may be assessed if a calibrated part fails.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Returns process and policies - Baker Hughes Digital Solutions.

    Includes returns for repair, calibration, upgrades, and credit.

    Register for access, or Login if you are already registered.


    Create a new Return Materials Authorization request (RMA), or check the status of your existing RMAs
    in the My Returns page.

    At this time, May 2020, the site supports returns for these businesses:
     Panametrics flow, gas and moisture – status and RMA creation
     Waygate inspection products – status and RMA creation
     Druck pressure & Bently Nevada – see RMA status only

    Overview
     This site lets you add items to a Returns Shopping Cart, prove details, and submit an order.
     Unless a product is obviously damaged, we recommend that you contact our Technical Support team
    before submitting an RMA for repair. In cases where the product is configured or installed incorrectly,
    our specialist will attempt to resolve the issue without requiring you to return the product.
    Global tech support: [email protected] / +1-775-215-1818 / +1-800-488-1915

    Hazardous exposure
     You must tell us if the products were exposed to any hazardous materials and provide details.
     Decontaminate any materials sent back to us, including any fluid inside the unit.

    Warranty claims
     In-warranty returns will be repaired free of charge or, where non-repairable, replaced free of charge
    after technical analysis by Baker Hughes.
     Products damaged by misuse or abuse will be considered non-warranty events.
     Baker Hughes will have final determination of warranty eligibility.

    Expedited service
     Some products returns can be expedited in an emergency. If required, please talk to our Customer
    Care team to see how we can support you.
     There is a signification extra charge to cover the costs of an expedite request. This charge varies with
    different product lines.

    Returns for credit


    Before requesting an RMA for a credit return, please ensure that all of the following criteria are met:
     Standard hardware and software only (i.e., no custom or modified products)
     Must be six months or less from date of invoice (or six months from delivery if part of a project
    installed by a Digital Solutions service team)
     Must be unused and in original packaging
     Do not combine sales orders on one RMA
     25% minimum restocking fee

    Cancellation:
     Returns received without an RMA Return Label and the documentation required may be returned by
    Digital Solutions if the RMA documentation is not received within 30 days of receipt of the instrument or
    parts.
     Any quotation is based on the defects/details provided by customer. Additional defects identified
    during the evaluation stage will result in a revised quotation.
     If a part is submitted for calibration and has failed, a one-time fee may be assessed at the value of the
    quoted calibration. This fee will be waived if the customer decides to replace or repair the faulty
    equipment.
     Upon a requote, Baker Hughes Digital Solutions
    reserves the right to return product as received if the required documentation or updated authorization
    listed above is not forthcoming within 30 days of the requote. If that authorization is not received, DS
    reserves the right to scrap the product or send back as is.

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