Business

SECOND EDITION

Pre-intermediate  Student’s Book Answer key

1 Companies Exercise 8
Answers
1 locks
Working with words 2 security systems
3 Eastern Company
Exercise 2 4 Swedish
5 43
Answers 6 5
1  Yahoo!  2  Michelin  3  Ikea  4  Ben and Jerry’s   7 70
5  Samsung 8 150
9 Besam
Exercise 4
Answers
1 produce 6 subsidiary
Language at work
2 provide 7 operates
Exercise 2
3 specialize 8 competitor
4 employee 9 exporter Answers
5 based 10 revenue 1 T
2 T
Exercise 5 3 F (It produces food.)
4 F (Only Toyota produces cars.)
Answers 5 T
1 produce (2 syllables) 6 T
2 provide (2)
3 specialize (3)
Exercise 3
4 employee (3)
5 based (1) Answers
6 subsidiary (4 or 5) 1 produces, provides, does (students may also list is)
7 operates (3) 2 Nestlé provides services but it doesn’t produce anything;
8 competitor (4) Nestlé and Gazprom don’t have their head office in Japan.
9 exporter (3) 3 The companies aren’t competitors; Toyota isn’t Russian.
10 revenue (3) 4 Which company do you work for? What does it do? Do you
work at the head office? Does the company have offices in
Exercise 6 other countries?
5 Is it a new company?
Answers a facts or regular actions
1 produces b third
2 subsidiary c be (questions with adjectives), do (questions with verbs)
3 based
4 operates
Exercise 4
5 employees
6 competitors Answers
7 specializes 1 know 7 do
8 provide 2 produce/produces 8 talks
3 see 9 learns
4 do 10 are
5 does 11 don’t
6 isn’t

Exercise 5
Possible answers
Their first product was baby milk; Nestlé still produces baby
products today; it has a huge number of factories; Nestlé
provides a lot of training, etc.

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 1

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 Exercise 6 Business communication
Answers
1 over 150 years old
Exercise 1
2 baby products, food and drink products, chocolate and Possible answers
confectionery, bottled water, breakfast cereals, ice cream Their nationality, where they live or work, their company, their
3 90 billion Swiss francs job, why they are at the conference, if it’s their first time, which
4 Vevey in Switzerland talks or presentations they are going to, if they are going to
5 447 present something, etc.
6 over 300,000
7 Yes, it is (80% of employees do training courses).
8 Yes, it does (it gives money and other help). Exercise 2
9 Yes, it is (it uses less water, energy and packaging).
Answers
1 Argentinian
Exercise 7 2 (self-employed) journalist
3 She’s here to research an article (on Internet service
Possible answers providers).
It specializes in food and beverages. Its annual revenue is around
90 billion Swiss francs. Its head office is in Vevey, Switzerland. It has
447 factories. The company sells on all five continents. It employs Exercise 3
over 300,000 people. 80% of employees do training courses. It
Answers
gives money and other help to the community. It protects the
1 Is 6 why
environment by using less water, energy and packaging.
2 introduce 7 you, him
3 too, from 8 again
4 who 9 This
Practically speaking 5 do

Exercise 1
Exercise 4
Suggested answers
Sorry, can you repeat that / say that again? What’s your name /
Answers
2  d  3  h  4  f  5  a  6  e  7  g  8  b
the name of your company again? And where do you work?

Exercise 2 Exercise 6

Answers Answers
1 What about you? What do you do?
Number of countries: 165
2 How about you? Why are you here?
Number of factories: 89
Number of employees: 305,000 Carmen stresses these words because she is asking the same
Annual sales: $17.8 billion question that Gianluca asked her.

Exercise 3
Talking point
Answers
1 say that again Answers to Joker questions
2 speak, more slowly 1 Google
3 how many 2 Rolls-Royce
4 what are, again 3 Sony
4 Boeing
5 Pirelli
Exercise 4 6 Nokia
Answers 7 Danone
Questions 3 and 4 ask the speaker to repeat only part of the
information.
Similar questions in response to the person in 1: Sorry, what’s
your name (again)? Sorry, who do you work for (again)? / What’s
your company (again)? Where do you work (again)?

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2 Contacts Exercise 8
Answers
produce (v), product
Starting point supplier
calculate (v)
Possible answers employ (v), employee
a little / a lot of / most of my with time organize (v)
once / twice / three times / one day / three hours with a week training
consultant

Working with words Exercise 9

Exercise 2 Answers
1 for
Answers 2 in
1 Retail buyer: a person who buys goods or services for a shop 3 with
or chain of shops 4 on
2 Public relations officer: the person inside a company who 5 with
works on the public image of the company, media relations,
etc.
3 Business psychologist: a person who studies the working
relationships of employees to make the company more Language at work
effective and/or increase job satisfaction.
Exercise 1
Exercise 3 Possible answers
1 A: at a trade fair or conference; B: in the company car park, in
Answers front of the company; C: in the office
1 Heidi (and Ben) 2 A: products they have seen or want to buy, the jobs they
2 Sara, Ben do; B: their work, what they’re doing today or where
3 Sara they’re going. Maybe one of the people is visiting the
4 Heidi other’s company; C: a document or report they’re writing, a
computer problem
Exercise 4
Exercise 2
Answers
1 suppliers Answers
2 employment agency 1 I’m a sales rep.
3 colleagues 2 I’m travelling a lot more.
4 clients 3 I’m just finishing this report.
5 consultant
6 customers
7 staff Exercise 3
Answers
Exercise 6 1 present continuous, I’m just finishing this report.
2 present continuous, I’m travelling a lot more.
Answers 3 present simple, I’m a sales rep.
1 sales rep 4 be
2 sales department 5 be, -ing form of verb
3 a team of two other reps, customers
4 time
Exercise 5
Exercise 7 Answers
Conversation 1
Answers 1 access her files
1 produces 2 NADI1374
2 calculate, product 3 a problem with the server
3 supplier Conversation 2
4 employs 1 He’s giving a training course.
5 organize, training 2 a group of six people in telesales
3 Johann and the telesales team (but not Anabelle)

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 Exercise 6
Answers
3  Products &
1
2
am, speaking
‘m trying
services
3 isn’t accepting
4
5
Is, working
is having
Working with words
Exercise 2
Exercise 7
Answers
Answers 1 Not true for most people – it’s not just a question of low
See audio script 2.3 on page 145 of the Student’s Book. prices.
2 True
3 True – we want to know that companies can keep their

Practically speaking promises.

4 Not true – there are some very good cheap products.
5 True
Exercise 2
Answers Exercise 4
mobile: 0625 978033
code for UK: 0044 Answers
1 reliable
2 user-friendly
Exercise 4 3 good value
Answers 4 high-quality (or reliable)
1 Geoff Eccleston 5 popular
2 Aliny Reis 6 high-tech
7 original
8 helpful

Business communication Exercise 5

Exercise 1
Possible answers
Possible answers Bank: reliable, popular, helpful (staff ), user-friendly (website)
a I’m sorry, but I’m afraid he/she’s not here / in a meeting / out Tablet computer: reliable, high-tech; high-quality
of the office. Can I take / Would you like to leave a message? Online travel agency: reliable, user-friendly, good value, popular
b No, thanks, I’m not interested. / I’m sorry, but / I’m afraid I don’t Clothes shop: original, high-quality, helpful (staff ), good value
have time. Can you call back later / another time?
Exercise 6
Exercise 2
Answers
Answers 1 Tablet computer: high-tech, high-definition, high-speed,
Conversation 1 b  Conversation 2 a super fast, popular, fantastic
2 Clothes shop: high-quality, original
3 Bank: safe, reliable, guaranteed, user-friendly, (easy)
Exercise 3 4 Online travel agency: fantastic, great, amazing, good value,
helpful
Answers
1  c  2  a  3  b  4  e  5  d
Exercise 7
Exercise 4 Answers
1 totally
Answers
2 really
Caller 1, 4, a, b, d
3 quite
Receiver 2, 3, 5, c, e
4 extremely
5 very
Exercise 6 6 pretty

Answers
Could I speak to Leo Keliher, please?
Could I leave a message?
Could I have your name, please?
Could you ask Leo to call me back?
Could you tell me what it’s about?

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Language at work Exercise 8
Answers
Exercise 3 What did he invent?
Answers Where did he go to school?
Twitter: Jack Dorsey – 2006 Who did he work for?
Mobile phone: Martin Cooper – 1973 When did he launch his invention?
World Wide Web: Tim Berners-Lee – 1991 When did his invention become a success?
Smart cards: Roland Moreno – 1974 Did he invent any other products?

Exercise 4
Practically speaking
Answers
1  a  2  c  3  d  4  b Exercise 1
Answers
Exercise 5 Students should tick: Did you?, That’s interesting!, Oh really?,
Was it?
Answers
9 People don’t understand why Twitter is necessary
7 Starts a new company with two other people Exercise 2
3 Goes to New York University
4 Doesn’t finish his studies Answers
10 Presidential candidates use Twitter 1 Did you?
2 Studies in Missouri 2 That’s interesting!
6 Sells software online 3 Was it?
5 Moves to California 4 Oh really?
1 Produces software for taxi drivers
8 Creates a website in two weeks
Business communication
Exercise 6
Exercise 1
Suggested answer
He produced software for taxi drivers. He studied in Missouri. He Possible answer
went to New York University, but he didn’t finish his studies. He Podpads might be used at music festivals or on campsites.
moved to California where he sold software online. He started
a new company with two other people and created a website Exercise 2
in two weeks. At first, people didn’t understand why Twitter was
necessary, but in 2008 the two Presidential candidates used Possible answers
Twitter.
Why did they do the To find the best
research? accommodation for visitors
Exercise 7 during outdoor festivals

Answers How did they do it? They offered free

accommodation in podpads
Roland Moreno Martin Cooper to 50 people. Then they
Main Smart card Mobile phone interviewed them and the
invention (Dyna-TAC) farmers who allowed the use of
their land.
School/ Paris – didn’t finish his Illinois Institute
Education studies of Technology – What were the results? The podpads were popular
Masters (1957) with visitors and farmers. 75%
of visitors said they would use
Job(s) Worked for newspapers Motorola them again. Farmers said they
then created own were attractive and the podpad
company Innovatron teams were quick and efficient.

Launch date 25th March 1974 3rd April 1973 What were the Podpads were a big success.
of invention conclusions? They recommend using them
again.
First success 1983 – France Télécom 1983 – first
used technology for commercial
phone card mobile phone
Exercise 3
service
Other Musical instruments, 1967 – first Answers
inventions including the ‘pianok’ portable police 1  f  2  h  3  b  4  j  5  e  6  c  7  a  8  g  9  i  10  d
portable piano radio system

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 Talking point Exercise 7
Answers
Discussion 1 Frankfurt am Main
2 1836
Exercise 1 3 three, glass
4 clients
Answers 5 six
Product 1 – an e-reader. Bought to make travelling easier, and
6 120, 35, 15
not to have to take lots of books on holiday. Advantage(s): easy
7 competition, England
to transport; includes hundreds of books.
8 China, Egypt
Product 2 – a SatNav. Bought because the person was not good
at map-reading. Advantage(s): all the information is there; it’s
reliable; it finds another solution if you take the wrong route; it
tells you when you will arrive.
Product 3 – a microwave. Bought because she forgot to drink
her drinks while they were hot. Advantage(s): everyone in the
4 Visitors
family can use it; it’s safer for young children than using a gas
cooker.
Product 4 – a watch. Bought because it’s user-friendly and
Working with words
simple. Exercise 1
Possible answers
The ten departments that feature in 5 + Training, After-sales,

Viewpoint 1 Engineering, Dispatch, Inventory, R + D, Costing

Exercise 2 Exercise 3

Answers Answers
Who do you work for? Sales, Marketing, Finance, Purchasing, Accounts, Production,
Which department do you work in? Quality Control, Logistics, Customer Service, Human Resources
What does your company specialize in? (HR), IT
Where is your company based? The writer says that all departments are equally important.
How old is your company?
How many people does it employ? Exercise 5
Answers
Exercise 6 1 dispatches 6 checks
Suggested answers 2 maintains 7 manufactures
3 buys 8 invoices
makes a product or provides They make a product – 4 generates 9 controls
a service windows, door fronts, 5 resolves 10 recruits
glass doors, louvered
windows, display cases, Exercise 7
museum equipment.
Answers
is a modern or traditional Traditional, but also uses
company modern technology Person A B C
employs lots of people Quite big. They have 120 Works in Finance Logistics HR
employees in Frankfurt,
35 in Stockstadt, and 15 in Usually Accounts Production and all departments
offices in Japan, China, the works with Sales
US and England.
Meeting IT Purchasing Director of HR
works with international Yes today with
clients
is specialized and technical Very specialized and Exercise 8
technical
Answers
1 work, with
2 responsible for
3 charge of
4 contact with
5 report to

6 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

© Copyright Oxford University Press
Language at work Practically speaking
Exercise 1 Exercise 2
Answers Answers
1  When  2  How many   3  Which  4  Who  5  How often   1 Doesn’t
6  Did  7  Is 2 right
3 didn’t he
Exercise 2
Exercise 3
Answers
1 Questions 1, 3 and 5 Answers
2 The auxiliary verb You can add … right? To all sentences to make questions or
3 Questions 6 and 7 2 Isn’t she in charge of Accounts? She’s in charge of Accounts,
4 Question 7. There is no auxiliary verb when be is the main isn’t she?
verb. 3 Isn’t he coming to the meeting? He’s coming to the meeting,
5 Because the question word or phrase is the subject of the isn’t he?
question. 4 Doesn’t she live in London? She lives in London, doesn’t she?
5 Aren’t you from Hamburg? You’re from Hamburg, aren’t you?
6 Didn’t I meet you yesterday? I met you yesterday, didn’t I?
Exercise 3
Answers
1
2
Do
leaves
Business communication
3 do you Exercise 1
4 Is
5 work Possible answers
The following are all possible:
Did you have a good trip or journey? Did you find the company
Exercise 4 without any problems? Is your hotel OK? Would you like a
Answers coffee/something to drink? Is this your first visit? Do you know
Extract 1 Finance our town/this area? How long are you here for/are you staying?
Extract 2 HR Do/Will you have time to visit the town/area? What would you
Extract 3 Customer service like to do during your stay?
Extract 4 Sales Students may also find other useful questions within this section
they can use.

Exercise 5
Exercise 2
Answers
1 How often does he work in this office? (about one day a Answers
week) 1 She asks him to show some identification and to sign in. She
2 Where does he come from? (New York, America) gives him a visitor’s pass.
3 How long are you staying here? (two days) 2 His flight arrived on time, but he was a little late because of
4 How many people work in Human Resources? (six) the bad traffic. Olivia takes him to her office.
5 When did you open this building? (two months ago) 3 He asks for a coffee, a socket to plug in his computer and an
6 Are all the staff fluent in English? (no) Internet connection. He wants to check his email first.
7 Who chooses your sales markets? (markets and sales director)
8 Which countries are interested in your products? (Sweden Exercise 5
and Denmark, some interest from Poland)
9 Do you know the Polish market well? (no) Answers
3
1 an appointment with (V) 6 let’s go to (H)
Exercise 6 2 identification (R) 7 I get you (H)
Suggested answers 3 here’s your; visitor’s pass (R) 8 plug in (V)
2 What time do I start and finish? 4 good trip (H) 9 Help yourself (H)
3 Where/When do I have lunch? / How long do we get for 5 for inviting (V) 10 just need to (V)
lunch? 4
4 Do we have coffee or tea breaks? 1  j  2  d  3  f  4  b  5  c  6  i  7  h  8  e  9  a  10  g
5 Where’s the photocopier? / How do I use it?
6 Do I need a key or security pass?
7 Where is the restroom?
8 Is there a car park? / Can I use the car park? / Where can I park
my car?
9 When do we receive our salaries?
10 Who is the administrator?

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 7

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 Exercise 6 Exercise 4
Possible answers Answers
In reception 1 make a complaint
Visitor: I have an appointment with … Thank you for inviting me. 2 report a problem
Receptionist: Can you sign in, please? Can I see some 3 explain the issue
identification? Please take a seat. He’ll/She’ll be right there. 4 response time
Host: Nice to meet you / see you again. Thank you for coming. 5 customer loyalty
Did you have a good trip / any trouble finding us? Let’s go to the 6 Customer Support
meeting room. It’s this way. 7 get feedback
On the way to meeting room 8 offer a solution
Visitor: How many people work here? Which department do you 9 have a query
work in? When did you start working here? How often do you
have visitors? Who is here for the meeting today? Where’s your
office?, etc.
Exercise 6
In meeting room Answers
Host: This is / Here’s the meeting room. Can I get you a coffee / 1 a discount
anything else? Do you need an Internet connection / a video 2 a replacement
projector? Help yourself. There’s a socket just there. 3 a refund
Visitor: Can I have some photocopies? I just need to make a 4 a credit voucher
quick phone call. 5 compensation

Exercise 7
Talking point
Answers
Possible answers 1st person: good experience  2nd person: bad experience
Questions could include the following (for visitor or host):
Is this your first time here/the right entrance? Are you Mr. X?
Aren’t you the Marketing Director? Do you work here every Exercise 8
day? Don’t you have another office in London? Does the
Possible answers
meeting room have a projector? Doesn’t your boss work here
too? Did you have a good trip? Didn’t I see you in Paris last Situation 1 Situation 2
week? Can I get you / have a glass of water? Can you tell Mr Y
I’m here? Where’s your office? What do you do exactly? Which What was the It didn’t talk. It didn’t connect to
department do you work in? Who do you want to see this problem? the Internet.
afternoon? Why did you decide to work here? When did you
How did they by email went back to the
move to these offices? How do you come to work? How many
contact the shop
people live in this town?
company?
How did the They called They said they
company back the same couldn’t help because

5  Customer service respond to the

problem?
afternoon. the customer bought
it online.
What solution They sent a They gave the phone
Working with words did the
company
replacement and a
£10 credit voucher.
number of the
Technical Support
Exercise 2 offer? hotline.

Possible answers
1 Customers have a wide choice of communication channels.
Companies can learn more about their customers. Language at work
2 They can waste a lot of time explaining and re-explaining
their problem to different people in the company. Exercise 1
3 They lose customers.
Possible answers
Online shopping is cheaper, easier than going to different shops,
Exercise 3 offers more choice of shops and products, more information
Possible answers about products.
Thinking about where and when communication takes place,
and whether other times or channels of communication are Exercise 2
better, e.g. face-to-face vs. telephone or written communication;
email, etc. Does the company website have a ‘Contact us’ option? Answers
What other forums for communication are available? You could lower prices, flexible hours, possible to compare products online,
ask students to think about which means are best for which number of products available, more information about the
sorts of customer issues. products

8 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

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Exercise 3 Exercise 4
Answers Answers
1 cheapest Complain:
2 most I’m sorry to say this, but the report isn’t very good.
3 easy I’m afraid they aren’t organized in the right way.
4 wider It’s not very easy for me to use these statistics.
5 better Respond to a complaint:
Sorry, but I thought that’s what you wanted.
Sorry about that.
Exercise 4 Correct wrong information:
Answers Well, actually, I told you to present the results by country.
1 cheapest, wider
2 most expensive, less detailed
3
4
better
as
Business communication
Exercise 2
Exercise 5 Possible answers
Answers 1 The customer received the Spanish version of the book, not
You get professional advice, the staff know more about the English. The customer will return the book. The supplier will
products, it’s quick (you don’t have to wait for a parcel to arrive), send the correct version and credit the customer £5 to cover
it’s good to see and touch the products, it’s easier to return postage for the return.
or exchange items and doesn’t cost anything. With online 2 The customer ordered a taxi for the airport but it hasn’t
shopping, delivery times are longer and there’s a risk of parcels arrived. The taxi company will call her back.
being lost in the post. 3 The customer’s music system doesn’t read MP3 files. It’s been
repaired once before for the same problem. The shop offers a
replacement but not a refund.
Exercise 6 4 The employee prepared the wrong files and will now prepare
the right ones.
Answers
1 better
2 as low, quickest Exercise 3
3 most important, easier
4 less difficult, least expensive Answers
5 as reliable, longer Conversation 1: sentences 2, 4, 8
Conversation 2: 6, 10
Conversation 3: 1, 7, 9
Conversation 4: 3, 5
Practically speaking
Exercise 1
Talking point
Possible answers
When you’re talking to somebody in a position of authority, e.g. Discussion
your boss, a customer.
When you think the other person will find it difficult to accept Exercise 2
what you’re saying, e.g. they may be angry or unhappy or not
agree. Possible answers
Good for the image of the company, even if they don’t win.
Makes all employees in the company focus on good customer
Exercise 2 service. Encourages customers to focus on positive aspect of
Answers relationship with company – not just negative (complaints) and
The report isn’t organized in the correct way. The employee has builds customer loyalty.
to redo the report and present the results by country.

Exercise 3
Answers
I’m afraid … B
Sorry, but … B
I’m sorry to say this, but … M
Sorry about that. E
Well, actually … M
… isn’t very (+ positive adjective) M

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 9

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 6 Employment Exercise 8
Answers
qualification (noun), qualified (adjective)
Working with words shortlist (noun), shortlisted (adjective)
interview (noun), interviewed (adjective)
Exercise 2 skill (noun), skilled (adjective)
experience (noun), experienced (adjective)
Answers recruitment (noun), recruit (verb)
1 more than 400 million
2 To find jobs, people can put their profile on the website;
look for friends or ex-colleagues who can maybe help them;
answer job advertisements from companies looking for Language at work
employees; get information about other people applying for
the job. Exercise 2
For employers, it’s a good way to find employees because so
Possible answer
many people use it.
She has work experience with three small organizations that
have operations in Africa. She has worked in Tanzania on the
Exercise 3 construction of a new school.

Possible answers
1 Yes – easier to find available jobs, and it’s quicker and cheaper Exercise 3
to apply online than to send by post
Answers
2 Probably more candidates, so more competition. Too much
1 did you start
choice – you can spend a lot of time researching possible
2 left
jobs.
3 Have you ever worked
4 ’ve never had
Exercise 4 5 Have you been
6 ’ve spent
Answers 7 did you do
1 recruit
2 advertise
3 apply for Exercise 4
4 qualifications
Answers
5 experience
Sentences 1, 2, 7 are in the past simple. Sentences 3, 4, 5, 6 are in
6 skills
the present perfect.
7 reference
1 present perfect
8 candidates
2 past simple
9 shortlist
3 have(n’t)
10 interview
4 have, past participle

Exercise 6 Exercise 5
Possible answers Answers
Speaker 1 only saw the advertisement at the last minute.
2 How long did you stay there?
Because she was the last person to apply, she was the first
3 What other projects have you worked on?
candidate that they looked at.
4 Have you ever managed a team?
After a bad interview in one company, Speaker 2 went for a
5 Why did you decide to work in this field?
drink and met an ex-teacher who needed technicians for his
own company.
Exercise 6
Exercise 7 Possible answers
1 last year in March
Answers 2 four months
1 advertisement
3 construction projects, and organization of training
2 application
programmes
3 qualified
4 not yet
4 shortlisted
5 My mother lived in Africa when she was a child.
5 interviewed
6 skilled
7 experienced
8 recruitment

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Practically speaking Exercise 2
Possible answers
Exercise 1
Arguments for Arguments against
Possible answer
The employee’s answer is quite negative or even impolite. The external Can find Young engineers could
employee could explain why they’ve been busy and when the somebody with leave company to work with
proposal will be ready. more experience competitors
Not enough time to find the
right person
Exercise 2
Cost of recruitment + high
Answers salary
a Conversation 3
internal Company has Young engineers don’t have
b Conversation 1
young engineers enough experience
c Conversation 4
who want to Japanese customer prefers
d Conversation 2
progress. to work with experienced
Sends positive managers
Exercise 3 message.
Can save money
Answers on recruitment
1 I saw a presentation
2 it’s something I’d really like Possible solutions: recruit somebody from outside for the
3 I’ll send it to you Japanese customer, but offer Project Manager training courses
4 I’ve often spoken it to younger engineers to keep them happy. Alternatively, use a
All the information after but is positive. The speaker doesn’t want more senior in-house project manager (if there is one) for the
to give a completely negative answer. Japanese customer and promote a young engineer to do the
work of the senior project manager.

Business communication Exercise 3

Exercise 1 Answers
1  d  2  i  3  g   4  f  5  h  6  b  7  a  8  c  9  e
Possible answers
1 need somebody with more experience or with special skills,
nobody interested or right for post inside company, want Exercise 4
younger people to join company (who are maybe cheaper!)
2 encourage good employees to stay with company, not Possible answers
necessary for other employees to get to know new manager, 1 Good to have more young people in the company and
no additional recruitment costs salaries will probably be lower, but you also need experienced
people in the company.
2 Good to learn Chinese if the company is planning on working
with China in future years, but could be a lot of money spent
if only a few people will need it (or none at all).
3 Good to keep the experience in the company for a year to
pass on information to new employees, and good for seniors
who want to ‘retire slowly’. But how many will want to stay for
an extra year and how many will the company want to keep?

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 11

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 Talking point Exercise 7
Suggested answers
Discussion
Stages of the Booking on the Internet or by phone, when
Exercise 2 customer they walk in and check in, interact with staff,
journey at the room, order room service, clothes in
Possible answers the Hilton the laundry, sleep in the bed, a clean room,
Semco want responsible people who like their freedom but Hotel breakfast, the mini bar, use the conference
are capable of managing themselves. Google want young facilities or meeting rooms, attend an event
unmarried people who are still students at heart and are happy in town, use public transport, pay the bill,
to work long hours while having fun. check out, receive a friendly goodbye.
Ways of 1 Define the service standards. For example,
Exercise 4 training staff answering the phone after three rings.
for each 2 Introducing team members to their
Possible answers
stage in the department and standards.
Semco: some employees don’t want so much responsibility
journey 3 Check quality gets done.
– they just want to go to their office and be told what to do.
Google: too much time spent at work and feeling that you have
lost your freedom.

7 Travel
Viewpoint 2 Working with words
Exercise 2
Exercise 2
Answers
Answers
Speaker 1 Speaker 2 Speaker 3 1 Uncomfortable seats
Location (in the Location Price 2 Additional costs
centre) Good standard of Location 3 Long waits at the airport
Canals / historic hotel Convenient to get 4 Other passengers
modes of travel Opinion of other to and from the
travellers (website airport Exercise 4
reviews) Business facilities
Hotel facilities (meeting room, wi- Answers
(swimming pool, fi, office space) 1 weight restrictions
restaurant) Swimming pool 2 seat upgrade
3 delayed flight
4 aisle seat
Exercise 4 5 hand baggage
6 self-service check-in
Answers 7 baggage allowances
a  5  b  3  c  6  d  7  e  2  f  1  g  8  h  4 8 airline charges
9 security scans
Exercise 5 10 missed connection

Suggested answers Exercise 5

3,600 Hotels around the world
Possible answers
10 Different brands 1 Delayed flight and/or missed connection. Meeting has to be
cancelled.
destination or Customers choose destination rather 2 Children scared of flying or too noisy for other passengers.
brand? than brand. Parents really tired and stressed after journey.
3 Needs more luggage than the official allowance; has to pay
facilities Meetings and conference rooms,
excess baggage fees.
ballroom, 350 car park spaces
120 Countries around the world
loyalty programme Hilton Honours, which gives incentives
such as points and air miles

12 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 6 Exercise 5
Answers Answers
a Passenger 3 will have to pay more (because his baggage is 1 b is coming / is going to come, are showing / are going to
too heavy). show
b Passenger 2 made a mistake at check-in. (He only has three 2 f ’ll do, ’re leaving / ’re going to leave
boarding passes for four people, and his suitcase is too big to 3 d ’ll ask
take on the plane. He will have to go back to check-in.) 4 e ’re coming / ’re going to come, ’re staying / ’re going to stay
c Passenger 1 will arrive late. (The flight is cancelled because of 5 a ’ll change
a technical problem and she will arrive late in Amsterdam for 6 c ’ll send
her connecting flight to Stockholm.)
Exercise 7
Exercise 7
Answers
Answers 1 visit
2 passport 2 She’s
3 electronic 3 leaving
4 seat 4 will
5 airport 5 I’ll call
6 delayed

Exercise 8 Practically speaking

Possible answers Exercise 2
1 Her flight is cancelled, so she will miss her connecting flight.
The airline offers her a free upgrade. Answers
2 He used the online check-in but didn’t print all the boarding 1 Can you tell me
passes. His suitcase is too big and he needs to check it as hold 2 I’m looking for
baggage. He can do this at priority check-in. 3 How do I get to, Do you know where
3 His bags are heavier than the baggage allowance and he
has to pay extra charges for excess baggage. There are no
Exercise 3
window seats free – only middle seats.
Answers
you’ll see signs 8
Language at work on your right 5
take the third exit 2
Exercise 2 take the first left 6
turn right at 1
Answers in front of you 3
1 Emily is going to leave her company. go straight on 7
2 She’s starting a Masters course in Psychology. go past the 9
3 Fabrizio is arriving in Montreal. then go down the stairs 4
4 He’s leaving Montreal.
5 Fabrizio will call Emily again.
Business communication
Exercise 3
Exercise 1
Answers
1 ’m going to leave Possible answers
2 ’m coming He’s flying to Montreal for a conference on Sunday. He’s arriving
3 ’ll call at 14.30. He’s going to the IEFA conference from Monday to
Wednesday (the Tuesday entry shows that the conference ends
on that day at 5 p.m., so you should accept an answer of ‘on
Exercise 4 Monday and Tuesday’ as correct) and he’s returning home on
Answers Wednesday evening.
1 going to (I’m going to leave the company soon.)
2 will (I’ll call you again on Friday.) Exercise 2
3 present continuous (I’m coming to Montreal for a conference
next week.) Possible answers
1 Sunday isn’t possible because Emily is flying to Toronto.
Tuesday isn’t possible because Fabrizio is having lunch with a
customer and Emily isn’t free in the evening.
2 They decide to meet on Wednesday at 1.15 p.m. outside the
conference centre.

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 13

© Copyright Oxford University Press
 Exercise 3 Exercise 5
Answers Answers
1 Are you free 1 quote
2 Can we find 2 guarantee
3 would suit 3 process/place/deliver
4 What about 4 check
5 your availability 5 transport
6 instead 6 track
7 got something on 7 enquire
8 work for you 8 meet
9 Let’s meet
10 Shall we say
Exercise 6

Exercise 4 Possible answer

First, the customer calls to enquire about a product. The supplier
Possible answers quotes a price, and the customer places an order. The supplier
Emily could cancel her engagement on Tuesday evening or checks the product is in stock (or that he/she can meet the
maybe arrange to see Fabrizio on Monday evening if she’s not demand) and guarantees a delivery date. He/She processes the
back too late. The only other possibility is a quick meeting (over order and when it is ready, transports the goods to the customer.
a drink?) after the conference before he goes to the airport on The customer can track the shipment online during this time.
Wednesday evening. Finally, the supplier delivers the order to the customer.

Exercise 7

8 Orders Answers
a  2  b  1  c  1  d  2

Working with words Exercise 8

Exercise 1 Answers
1 enquiry (noun)
Possible answers 2 stock (verb)
Valentine’s Day: 14th February. The day you give presents to the 3 order (verb)
person you love 4 quotation (noun)
New Year: 1st January, but Chinese New Year falls on the day of 5 guarantee (noun)
the new moon between 21st January and 20th February. 6 process (noun)
Diwali: The ‘Festival of Lights’ is a Hindu festival celebrated in 7 ship (verb)
autumn (northern hemisphere) or spring (southern). 8 delivery (noun)
Thanksgiving: Fourth Thursday in November. Started as a day to
give thanks for a good harvest. Now most Americans’ favourite
holiday.
Mother’s/Father’s Day: Different dates in different countries.
Language at work
Children of all ages give presents to their parents. Exercise 1
Christmas: 25th December, Christian festival in which people
exchange gifts. In many countries, presents are given on the Possible answers
evening of the 24th. There’s a mistake in the quotation; the factory has too many
All these offer retailers the chance to sell merchandise (products) orders and can’t produce in time; the goods are damaged when
especially designed for these occasions, e.g. cards, gifts, special they arrive; the order arrives too late; the quantity is wrong; the
wrapping, flowers, magazines, recipes, books and much more. transporter delivers to the wrong address.

Exercise 2 Exercise 2
Possible answers Answers
1 The last Friday in November. It’s a big shopping day in the 1  c  2  a
USA and other countries.
2 Retailers have had problems with stock and delivery because
so many people ordered products at the same time.
Exercise 3
3 Retailers need to have a better idea of the demand and Answers
employ more staff. 1 is transferred
2 are shipped
Exercise 4 3 are placed, guarantee
4 tracked, were delivered
Answers 5 was confirmed
1  g  2  j  3  b  4  f  5  d  6  i  7  h  8  a  9  e  10  c 6 was sent

14 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 4 Exercise 3
Answers Answers
1 passive (Examples: sentences 1, 2, 3, 5) 1  f  2  h  3  a  4  c  5  e  6  g  7  d  8  b
2 active (Examples: sentence 3 we guarantee, sentence 4
I tracked)
Exercise 4
3 is (Examples: sentence 1, sentence 2, sentence 3 are placed)
4 were (Examples: sentence 4 were delivered, sentence 5, Answers
sentence 6) Simple requests: 3, 6, 7
Less simple requests: 1, 2, 4, 5, 8
Exercise 5
Answers
1 are made, are sold
Talking point
2 was sent
3 were checked Discussion
4 is guaranteed
5 was placed, were confirmed Exercise 2
Possible answers
Exercise 6
Payment Advantages Disadvantages
Answers type
1 is placed 7 opened
1 mobile nearly everyone has a not everybody
2 isn’t delivered 8 were offered
phone mobile phone has payment
3 is offered 9 were invited
application on
4 choose (or are choosing) 10 were installed
their phone,
5 was introduced 11 return
need to update
6 wanted 12 pick
regularly,
problems with
security
Practically speaking 2 cash no additional fees for there are a lot of
Exercise 2 shops; you have the false banknotes;
money immediately false banknote
Possible answer detector is
The customer will pay €285 (€300 - 5%) immediately by bank expensive
transfer.
3 contactless makes high-street the limit can be
payment shopping for small annoying, but is
Exercise 3 purchases very quick a safety measure;
and easy; no need some customers
Answers to bother with coins, are worried that
1 total notes, or PIN numbers; anyone could use
2 include the amount is limited their card if they
3 charge lose it
4 discount, advance
5 forms, accept 4 credit card people can pay expensive –
6 monthly quickly – don’t think up to 5% per
about the money transaction
they’re spending
Exercise 4
5 online safe – payment not high transaction
Answers accepted if people fees
1  c  2  a  3  b don’t have money in
their account
quick – immediate
Business communication payment

Exercise 2
Possible answers
The man asks: for small change; if it’s possible just to show his
driving licence; for a bag.
The shopkeeper asks the man: to wait (twice); for his
confirmation email/order reference; for his ID; for a signature.

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 15

© Copyright Oxford University Press
 9 Selling Exercise 9
Answers
Speaker 1: digital advertising boards at sports stadiums, click
Working with words ads in online sports magazines
Speaker 2: targeted email campaign twice a year, getting
Exercise 2 website onto first page of search engine
Speaker 3: promote company on Facebook and Twitter. Free
Possible answers outdoor exercise class once a month in the summer
The advice is to use social media, but to make sure that you
choose the right media for your audience, to add value with
special offers (this will get people talking) and to use humour.
Language at work
Exercise 4 Exercise 2
Answers Answer
1 attract new business The city doesn’t have commercial street advertising now.
2 boost sales
3 get free publicity
4 conduct an advertising campaign Exercise 3
5 word of mouth
Answers
6 reach a target audience
1 have to / need to
7 promote your latest range
2 don’t need to
8 increase awareness
3 can / (are allowed to)
9 offer discounts
4 aren’t allowed to / (can’t)
The two missing verbs are ‘are allowed to’ and ‘can’t’.
Exercise 5
Answers Exercise 4
1 word of mouth
Answers
2 boost, sales
a  3  ​b  4  ​c  1  ​d  2
3 get free publicity
4 target audience, reach
Exercise 5
Exercise 6 Answers
1 have to
Answers 2 don’t need to
Office supplies 2
3 need to
Health clubs 3
4 have to
Internet service providers 1
5 aren’t allowed to
6 are allowed to, can’t
Exercise 7 7 don’t have to
8 can
Possible answers 9 don’t have to
Speaker 1: Everybody offers the same services for the same price.
They are trying to attract sports lovers with a special offer for
sports channels. Exercise 6
Speaker 2: People think they are expensive because it’s a small
Suggested answers
independent shop. So they offer big discounts on 50 different
2 You can get a 30% discount, but you have to buy today.
products every month.
3 You aren’t allowed to pay by cheque. You have to pay cash or
Speaker 3: They opened in a town where nobody knew them.
by card.
They’re offering a free month of classes to people who bring
4 You don’t have to pay for delivery if you spend more than
new customers.
€100.
5 You can’t have a refund for this ticket. If you want to be
Exercise 8 protected, you have to take cancellation insurance.
6 You aren’t allowed to / can’t advertise here.
Possible answers
All methods could be used, however, the following might
be best:
Office supplies: click ads, targeted emails, search engines Practically speaking
Health clubs: social media (connecting through ‘friends’/
contacts), click ads, advertising boards on location, search Exercise 1
engines, promotional events, (to be able to offer something, and Suggested answers
‘take a friend’) 1 They’re talking about targeted advertising on the Internet
Internet service providers: social media, click ads, targeted and ‘cookies’.
emails, search engines (all online spaces) 2 They don’t agree.

16 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

© Copyright Oxford University Press
Exercise 2
Answers
Viewpoint 3
a  4  ​b  5  ​c  3  ​d  2  ​e  1 Exercise 2
Possible answers
Exercise 3
Speaker 1 Speaker 2
Answers
1  a, e   ​2  b, d   ​3  c What do Typeface (font) has to A quick
you think represent look, tone understanding at
makes and feel that you want a quick glance of
Business communication a good
logo?
to create for/with your
company.
what the company
is about.
It can be (make it) formal, Something
Exercise 1 fun, less serious. that you can
Answers Design (mark) which is immediately
Advertising: symbolic or metaphorical recognize on a van
Money spent last year: €28.6 million or an immediate read that passes you on
Budget this year: €37.5 million for what your company the street.
Extra money to be used for: big social media campaign stands for is very Something that
Sales: powerful. sticks in your head.
This year: 7 % increase Can you The company (Vantiv) The company
Next two years: 7 % tell us does not have a design (Lincoln college)
Key markets: the Czech Republic, Poland, Hungary about mark, so the logo is only has a crest: three
Action: your words. reindeer, a shield
Edward to prepare detailed sales forecast company Stylized with a particular and three stars
Anton to provide details of social media campaign logo? font, all lower case, grey. (diamonds) and a
Trademarked. little star.
Exercise 2 How Very powerful. Red can
Answers important be aggressive and blue is
1  f  ​2  c  ​3  e  ​4  d  ​5  b  ​6  a is colour associated with finance
in a logo? and is considered safe.

Exercise 3
Possible answers Exercise 3
2 Sorry, I’m not with you. Can you be more specific? Do you Answers
want to recruit more people? How it looks: small, modern, round, bright
3 We’re getting off the subject. Can we come back to that later Where you see it: van, website, supermarket, packaging
if we have time? How it makes you feel: optimistic, excited, happy, safe
4 Sorry, I didn’t catch that. What was the second figure?
5 No, I think we’ve covered recruitment. Can we move on to the
next point? Exercise 5
6 No, I think that’s everything. Can we sum up what we’ve
agreed? Answers
1 happy
2 Red
3 good
Talking point 4 IT
5 car companies
Discussion 6 Internet search engine

Exercise 1 Exercise 6
Possible answers Answers
Similar: traditional and online adverts are both short; people talk 1 makes, feel
about good advertisements; need to interest the viewer straight 2 says
away. 3 mean
Different: people often share online videos with friends; people 4 sends, message
are more likely to close an online video before it finishes, but are 5 good
more likely to watch a TV ad until the end. Online adverts can 6 associate, popular
encourage you to click, and go to a site, or take action. 7 represents

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 17

© Copyright Oxford University Press
 10 Environment Language at work
Exercise 1
Working with words Possible answers
Students might come up with issues relating to price, rebuilding
Exercise 1 routes, capacity (number of people who can be transported),
etc.
Suggested answers
1 Personal data; corporate (from companies) data; government
data. Exercise 2
2 It is usually stored on huge servers (main computers which
connect several computers connected in a network). Answers
3 They require a lot of energy, and could be costly to produce
Trams Electric buses
and run.
Start-up costs/km (€): €19–22m €3m
Exercise 2 No of passengers/hour 7,000 3,000
Answers Running costs/km (€): €7 €5
In Helsinki, the servers are kept cool under water in the Baltic
Sea, and the heated water is then used to heat homes.
At Google, the energy for big data servers comes from Exercise 3
windfarms.
Answers
1 choose, will be
Exercise 4 2 will cost, have to
Answers 3 don’t, won’t
1 energy consumption 4 will, loses
2 recycled
3 reused Exercise 4
4 eco-friendly
5 renewable sources Answers
6 throw away 2 sentences 1 and 3
7 Fossil fuels 3 sentence 2
8 reduce pollution 4 sentence 4
9 Carbon emissions
10 Global warming
Exercise 5

Exercise 5 Possible answers

A What will happen if we improve public transport?
Answers B Some people will stop using their cars, so there will be fewer
2 fossil fuels cars on the roads. If we do that, there’ll be less pollution.
3 petrol Or
4 warming A What will happen if we improve public transport?
5 emissions B It will cost a lot of money, so we’ll need to increase ticket
6 energy prices.
A That won’t be popular with the public!
A What will happen if we create more cycle lanes?
Exercise 6 B More people will go to work by bike, and it will make the
Answers roads safer for cyclists.
A  3  ​B  2  ​C  4  ​D  1

Exercise 7
Answers
1 recycle metal cans, reduce waste
2 pollute the environment, consume (less) electricity
3 throw away food, reuse glasses
4 reduce emissions, pollute the air

18 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

© Copyright Oxford University Press
Practically speaking Exercise 4
Suggested answer
Exercise 1 I’m here today to tell you about the switch in our company to
Possible answers e-billing.
Sorry, what did you say? First of all, I’ll tell you about some of the advantages and
Could you explain, please? disadvantages. Let’s start with the advantages. For example,
customers can view bills at any time of the day or night. In
addition, e-billing is faster and cheaper than sending bills by
Exercise 2 post. Additionally, e-billing helps the environment because
it saves on paper and plastic bags used for collecting waste
Answers
paper. My next point concerns the disadvantages: if we switch
1 the whole company
to e-billing, we’ll need special secure software, and not all
2 next year
customers have it. In addition, some customers are still worried
3 can’t
about security.
4 part of the day
So, to sum up, there are pros and cons, but I believe the
disadvantages can be overcome. That brings me to the end of my
Exercise 3 talk. Thank you for listening!

Answers
1 Do you mean
2 Sorry, did you say Talking point
3 So, are you saying
4 What do you mean by Discussion
Exercise 1
Business communication Answer
All of them.
Exercise 1
Possible answers Exercise 2
Green policies can save money (by recycling goods or cutting
bills) and increase profits / raise awareness of green issues Answer
among staff / make the company environmentally friendly to the It takes time, and someone would need to be paid to do the job.
public / more attractive to job applicants / create a feel-good
factor amongst the staff / help cut carbon emissions / reduce air
pollution.

Exercise 2
11 Entertaining
Answers
1 energy, profits
Working with words
2 environment, business
Exercise 1
3 employer
4 regulations Possible answers
1 to recognize and thank them for their loyalty, to win over their
Exercise 3 loyalty, to encourage new business
2 the entertainment may be cheaper than offering other
Answers discounts or benefits, ‘old’ and new customers may be more
1  e  2  g  3  f  4  a  5  b  6  c  7  h  8  d inclined to use their products/services and not those of a
competitor

Exercise 2
Answers
1 to improve relationships with their customers, suppliers or
staff, to give them a good time and be sure of their loyalty in
the future
2 Companies consider it good value for money; it can be
cheaper than offering a discount.

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 19

© Copyright Oxford University Press
 Exercise 3 Language at work
Answers
Event organizers: Advantages: They can sell a large number
Exercise 1
of tickets at high prices; income is more guaranteed. Possible answers
Disadvantages: they risk being labelled ‘elitist’; corporate clients Sporting events are popular with many people, probably more
pay more and may expect more. so than, e.g. a night at the opera. Such events are sometimes
Ordinary people: Advantages: Higher prices for corporate difficult to get tickets for, and tickets can be expensive, so it can
clients may be used to ‘subsidize’ ordinary ticket holders. be very special to be invited!
Disadvantages: corporate clients may get the best seats/places;
it may be very difficult/impossible to get tickets for major events.
Exercise 2
Exercise 4 Answers
Conversation 1: No, the host is still waiting for two guests to
Answers arrive. She orders four bottles of mineral water and an orange
juice.
Information Details
Conversation 2: It’s 1 p.m. The guest wants to buy some
Host company Banco de Santander. souvenirs for her children.

Guests Leading VIPs from banking

world Exercise 3
Package Premium seat + champagne Answers
+ 4-course meal 1 Are there
2 How many
Venue Camp Nou Stadium 3 Is there
Event FC Barcelona vs Real Madrid 4 How much
5 Is there
Budget €150,000
Exercise 4
Exercise 5 Answers
1 Countable
Answers 2 Uncountable
Speaker 1 Speaker 2 3 countable, uncountable
4 countable, uncountable
Host his employer, big a big German bank 5 countable
company electronics company
Guests its top salespeople its VIP clients Exercise 5
Venue five-star hotel in Brazil Tristan and Isolde at La Answers
Scala, Milan 1 How much
2 How much
Package all meals and day trips first class plane
3 How many
ticket, opera tickets,
4 How many
accommodation
5 Is there
Events/ two-hour convention, a tour of the opera 6 Are there
Activities a trip to Salvador da house, five-course 7 Is there
Baía, riding quad bikes dinner 8 Are there
on a deserted beach 9 Is there
10 How much

Exercise 6 Exercise 6
Answers Answers
1  f  2  e  3  d  4  a  5  c (e is also possible)   6  b 1 350,000 cups
2 28,000 bottles
Exercise 7 3 125,000 portions of ice cream
4 15,000 bananas
Answers 5 Yes, there is.
1 have a great time 6 Yes, there’s a bank.
2 accept an invitation 7 Yes, with books and videos
3 entertain clients 8 No, there aren’t; only outside the grounds.
4 arrange a trip 9 No, there isn’t, but there is help on the website.
5 book a venue 10 £27 million
6 hold an event

20 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

© Copyright Oxford University Press
Practically speaking Talking point
Exercise 1 Discussion
Possible answers
Read the menu, ask the person you are with, ask the waiter
Exercise 1
Food descriptions can be misleading, there are too many good Possible answers
options to choose from, etc. Bribery: paying extra to an individual at a company; giving
them a gift or special treatment; exchanging special favours
Exercise 2 between individuals at different companies.
Not bribery: inviting clients to an event (e.g. a concert), taking
Answers them for dinner, etc. (Several ideas have been discussed earlier
The woman knows the restaurant. in this unit.)
He chooses: Parma ham, spaghetti carbonara, ice cream
She chooses: tomato and mozzarella salad, lasagne, ice cream

Exercise 3
12 Performance
Answers
1  b  2  d   3  a  4  c
Starting point
Exercise 4 Possible answers
1 a company: profit / output / value (net worth) / reputation /
Possible answer staff turnover
In many cultures, we ask such questions in order to maintain a sportsperson: speed / scores / competition against other
the right impression, especially when eating with colleagues in competitors / net worth
similar or higher positions. We don’t want to order something a government: state of the economy / wealth of the
that other people might judge negatively. population / crime statistics / contentment of the people /
number of people emigrating / prison population / press
comment
Business communication
Exercise 2 Working with words
Answers
a  3  b  1  c  2  d  4
Exercise 2
Answers
Exercise 3 how much money it makes, how green it is, who it employs,
how safe it is to work there
Answers
1 e Would you like to, invitation
2 d Would you like me to, good
Exercise 4
3 c Would you like, love Answers
4 b Do you fancy, great 1 workplace diversity
5 a Shall I, asking 2 socially responsible
3 perform well
Exercise 4 4 reputation
5 manage, costs
Answers 6 safety record
The speakers know each other well in conversation 4. 7 achieve, sales targets
Inviting: Do you fancy +-ing, Shall I get you … 8 environmental performance
Responding: That would be great, Thanks for asking, but …
Exercise 6
Exercise 5
Answers
Possible answers 1 workplace diversity
2 Would you like me to make some more copies? 2 safety record
3 Do you fancy going to see Madame Butterfly? 3 performing well
4 Would you like me to drive you to your hotel? 4 environmental performance
5 Shall we / Do you want to stop for lunch? 5 managing costs
6 Do you want / Would you like me to help you?
7 Would you like to go to a Picasso exhibition?

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 21

© Copyright Oxford University Press
 Exercise 7 Exercise 6
Answers Answers
1 disappointing 2 How long has Dubai invested in services? Since the early
2 encouraged 1990s. / For over 25 years.
3 excellent 3 How long has the government allowed non-nationals to buy
4 poor property? Since 1999. / For over 15 years.
5 satisfactory, average 4 When did the Mall of the Emirates open? In 2005.
5 How long has Palm Jumeirah had residents? Since 2006. / For
over ten years.
Exercise 8
6 How long did it take to build the Burj Khalifa Tower? Six years.
Answers 7 When did Dubai win the right to hold Expo 2020? In 2013.
1 satisfactory
2 average
3
4
encouraged
disappointing
Practically speaking
5 excellent Exercise 1
6 poor
Answers
one point three nine per cent
Language at work nought point oh three three
one hundred and two
seven thousand four hundred and sixty-seven
Exercise 1 nine hundred and six thousand five hundred and seventy
Answers
1 They both work in Dubai. Exercise 2
2 Lionel arrived in 2012; Raul arrived three years ago.
Answers
1 We use a point before a decimal and a comma to show a
Exercise 2
thousand.
Answers 2 We say ‘nought’ before the decimal and ‘oh’ after the decimal.
1 opened (past simple) 3 We use ‘and’ in British English after ‘hundred’ (but not in
2 had (past simple) American English).
3 has increased (present perfect) 4 We say each number separately after the point.
4 ’ve been (present perfect)
5 moved (past simple) Exercise 3
Answers
Exercise 3
Nikkei: + 0.63% = up nought point six three per cent
Answers FTSE 100: - 58.74 points, = down fifty-eight point seven four
1 past simple (sentences 1, 2 and 5) points
2 present perfect (sentences 3 and 4) DAX: - 0.17% = down nought point one seven per cent
3 since (sentence 3) Dow Jones: - 343.13 points = down three hundred and
4 for (sentences 2, 4) forty-three point one three points
Nasdaq: 4,958.47 = four thousand nine hundred and fifty-eight
point four seven
Exercise 4
Possible answers
Lionel’s company has had a sales office in Dubai for X years / Business communication
since 2012. His business has had more encouraging results since
2006. Lionel arrived in Dubai in 2012. He’s lived in Dubai for X Exercise 1
years.
Raul has lived in Dubai for three years. Raul’s family arrived in Possible answers
Dubai last year. Raul’s family has lived in Dubai for a year. The following countries should probably be on the list in terms
of quantity: India, China, Japan, the United States, South Korea,
Germany. Students could try to order them into the top three
Exercise 5 countries.
In terms of ‘best’ cars, the following issues could be taken into
Possible answers consideration: horsepower, acceleration (0–60 km per hour), top
1 Dubai is trying to build the first non-oil economy in the Gulf.
speed, safety, fuel efficiency, etc. Other countries to include here
2 Yes, it has, because it has built a number of popular new
could be Britain, Sweden and Italy.
tourist and commercial sites, it has opened up its trading
and is now able to sell property to non-nationals. Although
oil is still important, still generating 2% of GDP, more is being
generated from other activities.

22 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

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Exercise 2
Answers
Viewpoint 4
1 China Exercise 1
2 USA
3 Japan Answer
4 Germany Mostly ‘Yes’ answers means the company is environmentally-
friendly.

Exercise 3
Exercise 3
Answers
Upward: rise, grow, increase Answers
Downward: decrease, drop, fall, decline
Speaker 1 Speaker 2 Speaker 3 Speaker 4
No change: remain stable
1 Yes (Paper, Yes Yes (lots of Yes (Paper,
bottles, different food waste,
Exercise 6 coffee, tea bins) food
bags) packaging)
Answers
1 USA 2 Don’t Yes Don’t know Don’t know
2 Japan know (probably)
3 Germany 3 Yes (Bus, Yes Yes Yes (Cycle
bicycle) (Cycle- (incentives scheme to
to-work for train and help pay
scheme, bus tickets for bike,
bicycle and buying subsidized
loan, bikes) bus passes)
showers,
bike racks)
4 Don’t Don’t Don’t know Don’t know
know know (probably,
especially
big things)
5 Yes (and Yes Yes Don’t know
use digital (sometimes,
versions depends on
to save quality of
paper) product)
6 Yes Yes (a Yes (most of Yes
green fairy it, but some (automatically
leaves lights left turn off at
you a on at night 6 p.m. and
chocolate time) sometimes
if you reward
switch incentives to
everything encourage
off ) this)

Exercise 4
Answers
1  c  2  a  3  d  4  b  5  e  6  h  7  g  8  f

Exercise 5
Answers
Part 1 d
Part 2 e
Part 3 b
Part 4 a
Part 5 f
Part 6 c

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 23

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 Exercise 6 Exercise 7
Answers Answers
2 biofuel 1 affect
3 loop 2 estimates
4 finishing 3 threaten
5 sustainable 4 forecast
6 low 5 get worse
7 20 6 run out of
8 seven
9 five million
Exercise 8
10 15
11 green Answers
1 affects
2 run out of
3 get worse

13  Future trends 4

5
forecast
threaten
6 estimates

Working with words

Exercise 2 Language at work
Answers Exercise 1
1 True – partly due to the rising demand
2 True – a lot of water is used in production Answers
3 True –  (because of ‘virtual’ water): most people are probably Competition between businesses will be stronger; managers
not aware of how much water we consume may need to restructure their companies; retirement at 75;
4 True adapting workplace for older workers; more flexible working
5 False – the problem of water is a global issue hours; employees won’t need their own desk; more space for
meetings and leisure activities.

Exercise 3
Exercise 2
Possible answers
Manufacturing could be at risk if there is a water shortage. Answers
Agriculture will be hit directly, which could affect international 1 may
trade. A lack of clean water, or ways to treat polluted water, 2 might not
could result in disease. 3 will
Everyone can become more conscious and work towards being 4 won’t
more efficient with water. National and international strategies
are necessary, and investment is needed for water infrastructure Exercise 3
and management.
Answers
1 will, sentence 3
Exercise 4
2 may, might, sentence 1
Answers 3 may not, might not, sentence 2
1 serious threat 4 will not/won’t, sentence 4
2 rising demand
3 economic development Exercise 5
4 global crisis
5 population growth Answers
6 water shortage Many jobs will be part-time.
7 climate change Management positions may/might not be easy to find.
8 water supply More people will work from home.
Colleagues may/might see each other less often.
Office buildings will not/won’t be used in the same way.
Exercise 6
Employees may/might not want to stay long with the same
Answers company.
5%: the possible shortage that would lead to a 400% price Employers will need to offer better working conditions.
increase Companies may/might provide leisure facilities.
400%: an increase in the price of oil Many employees may/might decide to take career breaks.
60%: the percentage of total oil used to produce petrol for cars
20: the number of barrels of oil used to produce one vehicle
2.5%: the percentage decrease in petrol consumption needed
for oil demand to remain stable
200: the number of years for which we have gas

24 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

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Practically speaking Exercise 3
Answers
Exercise 1 1 are, likely
Answers 2 hope, will
1  c  2  a  3  b 3 unlikely
4 think, will
5 will definitely
Exercise 2 6 probably won’t
7 expect
Answers
8 Hopefully, will
1 so
2 and
3 but Exercise 4
Suggested answers
Exercise 3 2 We’ll definitely save money.
3 Hopefully, I won’t work in the evenings.
Answers
4 You’re likely to find it difficult at first.
1 In addition = add more information
5 I probably won’t work from home.
2 Therefore = show a result
3 However = show a contrast

Talking point
Business communication
Discussion
Exercise 1
Exercise 1
Possible answers
Teleworking is working at home, but staying in touch with work Possible answers
by phone/email, etc. (a) good PR: it makes people think the company has good
corporate social responsibility (CSR); the company is advertised
Employee Company through activities consumers carry out; they may attract and
retain customers and employees, and attract new investors and
Advantages Employees don’t waste The company customers, as people may prefer doing business with companies
time commuting; they doesn’t need who support a good cause.
can be more flexible to provide (b) it saves them having to do some fundraising and raises their
and comfortable so much profile; the activities help raise awareness of important causes;
in their work workspace and they help people contribute indirectly through taking part in or
arrangements; they can car parking; it buying something.
get a job even if they can increase
live somewhere remote. productivity.
Exercise 2
Disadvantages Employees can feel How can the
isolated; it is more company Possible answers
difficult to meet clients; monitor TOMS: This campaign highlights the issue of the haves and have-
it is more difficult to performance? nots: for every item bought, the buyer knows they’re helping
build a ‘team’; how can one other person in need.
the employer monitor Unilever: This campaign suggests, ironically, that cosmetics do
performance? not necessarily make people beautiful; however, all consumers
who buy such products are interested in caring for their looks,
health and/or well-being.
Exercise 2 General Mills: Food is in everyone’s house, so these products
target a huge range of users, many of who will be interested in
Answers educational resources.
Advantages for the employee are that they will feel more
motivated, and happier, working from home. Advantages for the
company include the fact that he thinks the company will save Exercise 3
money in heating, lighting costs, etc., and be able to raise money Answers
from renting office space; production usually goes up 10-40%. In each case, the company is raising awareness of a social issue;
Disadvantages for the employees are that they won’t often see in the first and third examples, the companies are actively giving
their colleagues. The manager doesn’t list any disadvantages for something to someone else (a similar item, or one related in the
the company. first; 10 cents per box top in the second).

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 25

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 14 Time Exercise 3
Answers
1 I’d, lived
Working with words 2 would, offered
3 was, might
Exercise 2 4 wanted, wouldn’t

Answers
1  b  2  b  3  a Exercise 4
Answers
Exercise 4 1 imaginary, future
2 past, infinitive
Answers 3 can
1 waste
2 plan your schedule
3 allow Exercise 5
4 enough, deadlines
Answers
1 had, would you choose
Exercise 5 2 would you say, asked
3 could, would interest
Possible answers 4 was, would you spend
When you don’t meet deadlines, your customers aren’t happy. 5 Would you be, didn’t exist
Our meetings never finish on time. 6 didn’t have, would you be
You save time when you take a plane instead of a train.
I spend time watching TV every evening.

Exercise 7
Practically speaking
Exercise 1
Answers
Speaker 1: meetings Answers
Speaker 2: administrative tasks Conversation 1: finish a report
Speaker 3: difficult deadlines Conversation 2: send a quotation, send the results for June
Speaker 4: phone interruptions

Exercise 2
Exercise 8
Answers
Answers 1  g  2  f  3  e  4  b  5  a  6  d  7  c
1 late
2 save
3 run out Exercise 3
4 take, allow
Answers
5 last
4 (as soon as possible) and 7 (when you have time) do not give a
6 ahead
specific deadline.
7 in
Most to least urgent: right away, by Friday, on Monday, within a
8 waste, slows
week, before the end of next week

Exercise 9 Exercise 4
Answers Possible answers
Good: plan your schedule, allow time, save time, enough time,
2 Can/Could you send me the report by the end of the day /
arrive ahead of time, in time, on time, meet deadlines
before the end of today?
Bad: waste time, run out of time, leave until the last minute, slow
3 Can/Could you confirm the meeting by the weekend / by the
you down
end of the week?
4 I’d like the budget figures before the end of the month /
before the end of the year.
Language at work 5 I need to see the new product right away.
6 Can/Could we have a meeting on Thursday?
Exercise 2
Answers
1 Yes
2 Only for a short time

26 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

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Business communication 15 Training
Exercise 1
Possible answers Working with words
Deliveries are late; suppliers run out of stock; the company has
technical problems, etc. Exercise 2
Suggested answer
Exercise 2 A business coach helps managers improve their performance.
Specifically, they help set goals and achieve objectives. They can
Answers improve an individual’s promotion prospects, and help motivate
Problem: a lorry drivers’ strike. Luca won’t be able to deliver the them. A coach also gives feedback and helps identify training to
order on time. further develop skills.
First solution: sending the goods by train
Disadvantage: the order won’t arrive in time for production.
Second solution: train to the border, where a lorry from Hans- Exercise 4
Peter’s company will pick it up.
Answers
Who will pay: Luca’s company, the supplier
1 take a step back
2 motivate
Exercise 3 3 develop your skills
4 improve your performance
Answers 5 set goals
1  c  2  d  3  i  4  a  5  g  6  h  7  j  8  e  9  b  10  f 6 achieve your objectives
7 improve your promotion prospects
Exercise 4 8 give feedback

Answers
1 1, 2
Exercise 5
2 3, 5 Answers
3 8 1 motivate
4 6, 9 2 set, goals, achieve
5 4, 7 3 give, feedback
6 10 4 improve, promotion, prospects
5 take, step back
6 objectives, achieve or set (or skills, develop)
Talking point 7 develop, skills (or improve, performance)

Discussion Exercise 6
Exercise 1 Answers
1 Managing stress
Possible answers 2 Communication skills
Working life in America is taking up far more of people’s time 3 Time management
than it used to. Family life is suffering, as regular sit-down 4 Motivating employees
meals are now more infrequent. Social lives also suffer, as work 5 Project management
becomes more important.
Exercise 7
Exercise 3
Answers
Possible answers a  3  b  1  c  2
Competition for jobs is probably much tougher than it used to
be, and there is rarely nowadays such a thing as a ‘job for life’; this
means that many people are willing to work harder in order to
try not to lose their job. In addition, many jobs are now done by
computer, or done more quickly online, so more jobs are under
threat. To survive we need to work more, and work harder, and
as a result most people are busier.

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 27

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 Exercise 8 Practically speaking
Answers
1 Conversation 1: He didn’t make the objectives clear a
Exercise 1
year ago. Possible answers
Conversation 2: He didn’t tell the team in advance what he a Thank you! / That was really interesting / I really enjoyed your
wanted from them for the meeting. talk.
Conversation 3: He doesn’t have time to read a proposal that b Thank you. It’s mostly fine, but it would be good if you … / it
has to be sent this evening. still needs a bit of work on it.
2 Possible answers c This is excellent. / Thank you very much. / I’m really pleased
Course 2: to express himself more clearly (conversations 1  with what you’ve done.
and 2)
Course 3: to speed read and deal with emails more effectively
(conversation 3) Exercise 2
Course 4: to set clear goals and give better feedback
Answers
(conversations 1 and 2)
1  a  2  c  3  b

Exercise 3
Language at work
Answers
Exercise 2 A: enjoyed, helpful, job, done, had, track, just
B: liked, hear, bad
Answers
1 No
2 No
3 Yes, especially if they are shy Business communication
4 Yes
5 Yes Exercise 2
6 Yes
Answers
a  2  b  3  c  1
Exercise 3
Answers Exercise 3
1 shouldn’t
2 mustn’t Answers
3 could 1  c  2  d  3  a  4  f  5  e  6  b
4 should
5 should Exercise 4
6 must
Answers
Very positive b, c
Exercise 4 Quite positive d, f
Answers A little negative a
1 must Very negative e
2 should
3 could
4 shouldn’t
5 mustn’t

Exercise 8
Answers
Marek:
Should try to take some holiday and spend time with his family
Needs to work on his management skills
Should ask for training in time management and managing
people
Could hire a personal coach
Must talk to his team
Should set clear goals for his team
Klaudia:
Should talk to her boss
She could ask him how to improve her promotion prospects
She could speak to the CEO, but she shouldn’t do this
immediately
She could say she might leave

28 Business Result Second edition  Pre-intermediate  Student’s Book Answer key

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Viewpoint 5
Exercise 1
Answers
1  c  2  a   3  d  4  b

Exercise 3
Answers
Speaker 1 Speaker 2 Speaker 3
(Lisa) (Sarah) (Timi)
Type of Sole trader Public NGO (Non-
company company Governmental
Organization) /
Charity
Advantages Doesn’t have Held to Being able
to answer to a higher to make a
anyone else standard - difference to
– she has full have to be people around
control. careful with the world.
revenue,
investments,
expenses to
ensure growth
of stock value.
Disadvantages Only her Difficult to Difficult to get
that is think long other people
responsible term. to understand
for this Decision why helping
company. making is other people is
sometimes important.
compromised.

Exercise 5
Answers
1  d  2  e   3  c  4  f  5  g  6  a  7  b

Exercise 6
Answers
A  3  B  4  C  1  D  2

Exercise 7
Answers
1  C  2  D  3  A  4  B

Exercise 8
Answers
2 Yes
3 Yes
4 No
5 Don’t know
6 Don’t know
7 Yes
8 No

Business Result Second edition  Pre-intermediate  Student’s Book Answer key 29

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