Cultural and Faith Diversity: Guidelines To Help Staff Respond Appropriately
Cultural and Faith Diversity: Guidelines To Help Staff Respond Appropriately
Cultural and Faith Diversity: Guidelines To Help Staff Respond Appropriately
The aim of this guidance is to assist staff at all levels and in all parts of
the University to anticipate the needs and provide appropriate support
to this more diverse group of staff and students. It does not attempt to
cover all cultures and religions represented but gives general
guidelines and references where further information can be obtained if
required.
The guidance is aimed at all within the University community who have
contact with staff and students from different cultural and faith
backgrounds. This will include most staff. The guidance will, however,
be particularly relevant to Directors of Studies, those providing services
to students, those involved in Accommodation services and those
involved in catering or organising conferences.
o Christianity
o Islam
o Buddhism
o Sikhism
o Judaism
o Hinduism
2. Communication
In this section, we consider three aspects of communication which may
inhibit successful communication between people of different cultural
backgrounds. These are
communication style
We tend to base our understanding of what someone else means
on our own way of making meaning and are not generally aware
that we do this. People brought up among different cultural groups
present themselves and interpret meanings differently. This can
have an impact on communication even if both parties speak good
English. The effect may be accentuated where people are
communicating in other than their first language.
assumptions and values based on experience
Culture is not simply about whether certain groups do or do not
make eye contact or smile at strangers but the cultural knowledge
and values of a particular community develop in response to the
social and political realities which that community experiences. It is
not therefore a fixed entity. For example, experiences of racism as
a black person or an understanding of such experiences as a white
person may feed into and affect our cultural assumptions.
power realised through the dominant culture
In any society there are powerful elites which express the dominant
culture. The dominant culture is still mainly based on the values,
beliefs and knowledge of the middle and upper-middle class and
their ways of talking and writing have come to be seen as standard
for British society.
These issues should be borne in mind when communicating across
cultures.
Some of the main holidays for which requests may be received are:
• Chinese staff - Chinese New Year
• Muslim staff - Eid-ul-Fitr (End of Ramadan, Eid-ul-Adha (end of the
Haj) and Al-Hijra (New Year)
• Hindu staff - Divali/Deepavali (The festival of light)
• Sikh staff – Divali, Birthday of Guru Nanak, Baisaki (Sikh New Year)
• Jewish staff – Pesach (Passover), Rosh Hashanah (New Year), Yom
Kippur (Day of Atonement)
Information on religious holidays for all the major religions can be found
at http://www.support4learning.org.uk/shap/index.htm
4. Prayer times
The issue of time for prayers arises mostly in Islam where there is a
requirement to pray 5 times a day - at dawn, at midday, in the
afternoon, after sunset, in the night. Some of these times will obviously
coincide with work or study time and most people will wish to have a
private space in which to pray. This can be done in an individual office
or other private space. Managers should be sympathetic to requests for
such space and also requests for flexibility on a Friday when many
Muslims will want to visit the Mosque for prayer. The Central Mosque
is close to the central area campus and there are designated Prayer
Room at Kings Buildings and Moray House (Holyrood Campus).
Food
o Ensure that food is carefully labelled. This removes anxiety about
eating food that is not acceptable for religious or belief reasons. This is
also good practice for people with food allergies and other dietary
requirements
o Always have vegetarian and vegan options
Vegetarians do not eat any meat or fish or items made with
animal products
Vegans are strict vegetarians who do not eat any dairy products
or eggs. Most vegans do not eat honey.
o Have some vegetarian dishes with no eggs and ensure that some of
these do not contain garlic or onions
o Ensure there is no animal fat in vegetarian dishes and that any cheese
used is free from rennet
o Puddings should not contain gelatine – or should be clearly labelled if
they do
o No alcohol should be used in the preparation of food
o Kosher rules have different interpretations but it is normally sufficient to
provide vegetarian food with disposable cups, plates and cutlery
o Muslims will normally be happy with vegetarian food but any meat used
needs to be halal (permitted and slaughtered in accordance with
Islamic law)
o If meat is served, use chicken or turkey and avoid beef and pork
o Make sure vegetarian and non-vegetarian food is served on separate
plates and preferably on separate tables
o Seek advice from the appropriate bodies such as faith groups or the
Vegetarian Society (www.vegsoc.org)
Drinks
o There are different traditions and varying approaches to the
consumption of alcohol, tea and coffee
Alcohol is forbidden by Islam and there are warnings of the
dangers associating with people drinking alcohol
Baha’is don’t drink alcohol and it is considered undesirable for
Hindus and Jains. Some Christian groups also advocate
abstinence
o If alcohol is provided at an event, always ensure that non-alcoholic
drinks are available and clearly identified
o As stimulants are avoided by observant members of certain traditions
and by increasing numbers of people for health reasons, an alternative
to tea and coffee (e.g. herbal teas, juice or water) should always be
provided
o It is important therefore to consider where social events are held,
including informal practices like going to the pub after a tutorial and this
may exclude certain people.
6. Dress
In most areas of the University, there is no strict dress code and staff
and students are free to dress in a way they choose and which meets
with their cultural and/or religious tradition. In other areas, there is a
requirement to wear a uniform and it should be borne in mind that
uniform requirements should be flexible so as to take into account
different cultural and religious traditions. The following guidelines may
be helpful:
7. Changing facilities
A number of cultures and religions have requirements relating to
modesty which particularly apply to women. In areas of the University
where such facilities are provided or on residential courses or field trips
these issues should be considered and private space for changing
should be available if required.
8. Accommodation
Single sex flats are available in some accommodation blocks.
Accommodation staff have a particular role in ensuring that practical
implications of particular cultural differences are thought through e.g.
when university and external workmen and male technicians are
working in female accommodation.
9. Summary
It is not possible for us as members of University staff to know about all
the particular norms and requirements of every culture and religion
represented among our staff and student body. It is important,
however, to recognise that these cultural differences do exist and to
take steps to meet the needs of all our staff and students.
Marian Larson
Equality and Diversity Advisor
March 2003