Assessment: Continuous

improvement
and innovation
project and
action plan

Zeeshan
Contents
Task 2:..............................................................................................................................................2
Overview:.........................................................................................................................................2
Systems for sustainable development:.............................................................................................3
Suggestions......................................................................................................................................3
Importance of continual improvement and innovation as a key business and competition element3
Trends and opportunities relevant to Woodhouse Recruitment.......................................................3
Examples of innovations in the business sector................................................................................3
Suggestions:.....................................................................................................................................3
Three recommendations on ongoing enhancement and innovation in recruiting houses:................4
Memo To CEO...................................................................................................................................4
Assessment task 3:...........................................................................................................................5
Continuous action plan for improvement and innovation................................................................5
TASK 4:.............................................................................................................................................8
Review of continuous improvement and innovation........................................................................8
Result of the Candidate Survey.........................................................................................................9
References......................................................................................................................................10
 Woodhouse Recruitment
Task 2:
Overview:
This company is specialized in the field of recruitment of permanent and temporary staff in
administrative and office support, computability, IT as well as marketing. The firm considers that its
distinction is a boutique recruitment agency operated by its owners. The company currently has
around 30 customers who use their services on a regular basis.

A recent meeting of management teams, the need for continuous improvement and innovation
systems and processes in the company was debated. in this meeting, several issues were discussed
that the management team felt needed further research to introduce systems and innovations for
continuous improvement.

Current business and processes issues identified after review

 On its website, the company states that it has the standards for service delivery
 Key indicators for performance, there is no strategy for social media
 To ensure that recruitment advisers continue to be engaged in professional development
activities to update their skills, there is no process in place.
 There is no evaluation system for performance
 The company has no formal sustainable initiatives at present
 Currently used for measuring corporate performance
 Key performance indicators focus on financial indicators including net operating profit and
turnover.

Current Systems:
After analysing and reviewing the existing systems of the company it is evaluated that the
systems are not much effective which can help in developing the business and there has been
analysed some or other major issues in all the systems. Consequently, advances and additional
performance initiatives are required across all Woodhouse segments, for example.

 The development of standards of performance

 Professional development planning activities
 Provision of training and programs to improve professional knowledge
 Implement social media strategies to increase candidates ' reach
Systems for sustainable development:
The Woodhouse Recruitment systems will have a little bit of sustainability from a future perspective
as the systems will be efficient when seen from several aspects, including from different screening
aspects and from the sustainable aspect of the agency, i.e. the green environment initiative.

Suggestions
There are few guidelines that can assist the Agency to develop and build a sustainable future, for
example

Implementation of more technical features to change the work process

Implementation of initiatives for consultants and candidates ' development
Consultants with far higher professional knowledge and effective communication skills
Enhance digital media usage

Importance of continual improvement and innovation as a key

business and competition element
Innovation and continuous improvement are considered as one of the important competitive and
business elements as continuous improvement helps to identify the main challenges and to deal
with them quickly. Continuous improvements also contribute to the changing needs and
requirements of industry in its policies and procedures. Pioneered strategies and innovations
contribute to the company's future competitive advantages as well as sustainability.

Trends and opportunities relevant to Woodhouse Recruitment

There are several developments and opportunities that can help the Woodhouse Recruitment
Agency to work effectively, such as the agency can use the various social media policies to approach
potential candidates, directly contact college or students who are seeking work, online interview and
search, online screening, email interview via ONLINE TEST. The agency can help these opportunities
and trends to grow and further develop.

Examples of innovations in the business sector

In the Australian recruitment industry, different agencies are developing their recruitment agencies
such as pioneering innovations

Indeed:

In fact, tens of thousands of employees find the right fit in Australia every day with the help of this
site.

Seek:

Enhanced product range such as training, provides jobs in a wide range of fields, such as accounting,
governmental services, defence, medical, sales and other profiles, mainly in all industries.

Suggestions:
Indeed:
Pay to promote your postings as sponsored jobs to reach qualified candidates. The
sponsored jobs remain prominent in the search results and help you to find your next
great employment more quickly.

Seek:

1300 658 700

Three recommendations on ongoing enhancement and innovation in

recruiting houses:
Innovative and constant improvement within a Woodhouse Recruitment Agency are recommended
as follows:

 Use the strategy of social media to get candidates like Instagram, Facebook or Twitter.
 Enhance your online presence via websites, blogs and online content
 Presentation of various professional consultant programs and activities

Memo To CEO
Woodhouse Recruitment
MEMORANDUM 

DATE: 14th October 2019

TO: Management Team

FROM: Simon James and Petra James, Directors, Woodhouse Recruitment

Re: To continuously improve and innovate the Woodhouse recruitment business and processes

I must express concern about the way the company deals with the few problems associated with
its processes and operations.

I am deeply worried about the inefficiency of a few recruitment, selection and application
processes and strategies. Continuous improvement is needed to give the agency competitive
advantages and sustainability in future.

The Agency may undertake various initiatives, such as the implementation of a new social media
strategy, the enhancement of on-line visibility through the website, blogs and online contents and
the introduction of various professional development programs and activities for consultants.

There are many risks involved with these initiatives as a result of the choice on the candidates '
social site pages, since these profiles are not able to achieve actual briefing ; the number of
profiles fake and reliable ; the reassurance that people will be reading blogs or visiting websites,
existing consultants There is no such guarantee

The agency can first manage these risks by implementing a change management program that
enables consultants to associate with these changes, and must provide additional strategies that
support these initiatives, like proper screening and the interview of the candidates after they have
been obtained from social media websites. Each initiative has different costs and benefits. Social
media policies have relatively less expenses and costs compared to those of the agency, as they
involve several costs such as the trainer, the mentor and so on. The initiatives all have several
advantages, for example, an increasing number of candidates, company partnership and much
more.

Once these initiatives have been evaluated, it has been shown that all of these initiatives have a
positive effect and have some consequences on the Woodhouse staff, such as increasing the
efficiency and performance of consultancies, increasing work for employees, and expanding
business processes, which will directly increase employee involvement.

The management team needs to provide its opinion on the better initiatives that can be put in
place to increase the number of candidates and achieve future sustainability. Initiatives are
considered.
Assessment task 3:
Continuous action plan for improvement and innovation

Gantt chart 

Title Programme Plan Sources Required Communication KPI

  Members of
Creation of Enhanced
MS Office, Internet the technical
Website advertising
05 team

The number of
Among the candidates has
Blogs Writing  02 Internet, MS Office authors of increased and
content increased
advertising

Connecting with   Internet, MS Office Among the PR The number of

social media  team members candidates has
12 risen and
 increased publicity

The number of
Members of the candidates has
Candidates search 31 Internet, MS Office
HR team increased and
increased publicity

Profiles Screening   among the  

Internet, MS Office advisers for
  12 recruitment NA

Program for
   
Change HR and Comprising the
Management members of staff personnel
02  NA
Implementation 

 
PDP trainer Trainer fees, Among HR and Improved
appointment trainer's fees managers expertise
01

Training space, Knowledge

Training and   Among the HR
tools for improvement and
programs and staff
presentation and personal
initiation  07 members
equipment development

The technical
assessment of the   Microsoft Office team and the
Agency associated
outcome of social tools assessment, heads include
candidate
media 07 Internet, members of the
HR team.

assessment of the   Microsoft Office, Members of the

Professional
outcome of the Internet, Tools HR team and
consultancy
PDP 07 Evaluation leaders
TASK 4:
Review of continuous improvement and innovation
CEO memo

Woodhouse Recruitment

MEMORANDUM 

DATE:15th October 2019

TO: Management Team

FROM: Simon James and Petra James, Directors, Woodhouse Recruitment

Re: Report on Woodhouse recruitment service provision

I have to express my concern about how the agency meets its candidates. A questionnaire was
sent to 100 candidates but only 12 of them responded. There was a survey.

The diagram below shows the analysis of the study. The survey fundamentally questions three
aspects of company satisfaction-ease of business with Woodhouse Recruitment-and would
recommend Woodhouse to others. In the percentage form the results are mentioned.

From this survey it can be analysed that how is the agency performing in terms if providing
services to the candidates.
Result of the Candidate Survey
The analysis of the results of this survey shows clearly that the returns are low, and the
candidates are also not totally satisfied with the company's services. The potentially low returns
would be driven by ineffective policies, old methods of collecting candidates and poorly qualified
consultants.

Few recommendations can assist Woodhouse Recruitment to achieve better results and an
increase in candidates from future points of view, including implementation of a new social media
strategy, increased online presence via website, blogs and online content as well as introduction
of various professional development programs and activities for consultants.

References
indeed. (n.d.). Retrieved from http://au.indeed.com.

Press, O. U. (2001). United Nations Development Program. Making New Technologies Work for
Human Development.

Seek. (n.d.). Retrieved from www.seek.com.au.