Staff Survey Results Memo

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Staff Survey Results Memo

To: Operations Manager


From: Human Resources Manager

As discussed at our last staff meeting we have recently conducted a staff survey to inform ongoing
human resourcing.

As we discussed, I thought this may include some useful information that might help you in monitoring
the impact of the risk treatment for lack of qualified staff.

I’ve highlighted some points that I think might be useful.

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
Staff Survey Results Memo – BSBRSK501 Manage Risk
Page 1
Staff survey results

What do you like most about working for this organisation?


 The people I work with and the people I work for.
 The goal-oriented atmosphere and the drive of the company to grow.
 Seeing everyone achieve their goals.
 The feeling that what I do on a day to day basis has a direct impact on our company and
its success.
 That there is always something new and exciting in the works; everyday there is an effort
to make things better for the company and the clients
 Commitment to training and professional development

What do you like least about working for this organisation?


 Unstructured performance review.
 Not enough training.
 Irrelevant training – the training I recently completed in management did not help me to do
my job, I would have preferred on the job training
 Not enough communication between staff and management.
 Not rewarded for my efforts.
 Asked to do things above and beyond my job description.
 Not recognised for efforts.

What causes you the most stress or frustration at work?


 Disorganised processes, not consistent with managerial decisions.
 Too much work.
 Not always clear what my role is.

If you were the CEO of this organization, what would you do differently?
 I would set clearer goals and rewards for my staff.
 More staff participation in the meetings.
 Lay out a vision, give clear expectations and job descriptions to each person and "let go"
so the business runs in an efficient manner as possible.
 Give timely and effective feedback.
 Employ more women in senior positions to add diversity to the organisation.
 On the job training is most beneficial so I would focus on this

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
Staff Survey Results Memo – BSBRSK501 Manage Risk
Page 2
What is it about this organisation that causes you to give more than what’s expected (or
necessary to keep your job)?
 I really connect with the vision of the company.
 I want to see the company succeed.
 I want to keep my job.
 The company is growing, I’ve been able to transition into a new managerial role.

What about this organisation causes you to withhold an extra effort?


 My specific role within the company does not tap into my full potential.
 I feel I am unchallenged here and therefore I don't feel that I am working as hard or trying
as hard as I could be.
 Seeing a lack of effort from others.

What gets in the way of teamwork and/or cooperation in this organization?


 People who do not make the effort to find out about the company and its services and
procedures.
 Procedures that are set up for very good reasons, but not followed.
 Managers that are not available when you really need them because they are often in
meetings. Meetings are important, but so is supporting your team in every way that you
can.
 There can be an “us versus them” mentality, I’ve found this with some staff members who
have been promoted to senior roles.

What could be done to improve teamwork and cooperation?


 People need to be trained properly and by a manager, so that they can learn the proper
procedures and be encouraged to take notes for future reference. This will also allow the
manager to see the employees’ progress (or lack thereof).
 The three-month probation period to determine whether or not the person will fit in with the
team and be able to grow with the company. The three-month probation is not being used.
 Better communication and cooperation throughout the whole company.
 Better communication

Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F
Staff Survey Results Memo – BSBRSK501 Manage Risk
Page 3

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