Walter J.

Klos
7858 Canvasback Circle,
Littleton, CO 80125-8995
[email protected]
720-891-9220

Summary
Enthusiastic self-starter with over ten years of experience in all phases of computer
systems and applications development and deployment. A broad range of skills make this
candidate ideal for Senior Engineering implementation and support of the BMC Remedy
ITSM product suite.

Education
Masters, Business Administration
▪ Loyola College, Baltimore, MD
Bachelor of Science, Electrical Engineering
▪ Massachusetts Institute of Technology, Boston, MA

Skill Set
Platforms
Windows Server and Windows Professional workstation,
Solaris 8 – 9, AIX 4.3 - 5.1 - 5.3, HP-UX 9 – 10, Linux,
Oracle 8i - 9i, OS/390 V2R10 (TSO, RACF, ISPF)
Languages
UNIX shell scripts, Tcl, Python, Perl, Rexx, Windows script,
Java, Visual Basic, C, C#, C++, CBasic, PL/SQL,
various low-level assemblers for micro mini and mainframe platforms,
RM COBOL, PL1 subset G, Mainframe COBOL
Packages
BMC Software: Remedy Action Request System (ARS),
ITIL based ITSM application suite,
Atrium CMDB,
Topology Discovery,
Identity Management Suite, and
Control-SA Enterprise User Id administration system;
Oracle: Server database, and Workflow;
Red Hat: JBoss J2EE web server;
IONA Tech: Orbix CORBA mid-ware;
Ultimus: Ultimus BPM;
Development Tools: 7-Zip, Ant, Apache, Chainsaw, CVS, Cygwin, Eclipse,
Fusebox, Gcc, Gdb, GPG, Lamp, MinGW, mIRC, MySQL,
Python, TextPad, Ultraedit;
Network Tools: Cacti, Ethereal, IPPlan, Nessus, Netcat, Nmap, OpenSSL,
OpenVPN, Putty, SNMPWalk, Snort, Stunnel, Tcpdump,
Tcping, Wget, WinDump;
Walter J. Klos [email protected] 720-891-9220

Experience
Professional Services Littleton, CO 2008-Present
Consultant
CLIENT: Research In Motion, Toronto, Canada
▪ Plan for and oversee the installation of the BSAE Seamless Connector; moving
HPNA data and HPSA data to the Atrium CMDB.
▪ Work with the network specialists to create a network path for the Connector to
BSAE and Connector to Remedy, through firewalls, using tcpdump, ping, tcping,
and telnet.
▪ Oversee the progression of the Seamless Connector integration in the Development
environment, in the QA environment, and in the Production environment.
▪ Monitor the Seamless Connector upload through ITSM Asset Manager.
▪ Work with BMC Remedy 7.6.04 (pre release) to prepare the Atrium CMDB for the
data upload.
▪ Re-map the Seamless Connector to match RIM’s custom Atrium CMDB import
forms and procedures.
▪ Advise client on the use of the Atrium CMDB reconciliation job, as delivered with
the BSAE Seamless Connector.
▪ Create and host a training class of slides and WebEx, for client Technicians who
will be responsible for the support of the production implementation of the
Seamless Connector.
CLIENT: CaridianBCT, Colorado
▪ Structure BMC Topology Discovery to discover network assets within enterprise
boundaries.
▪ Build a reporting mechanism to monitor the Topology metrics used to measure
discovery completeness.
▪ Create normalization mappings to normalize data from Marimba (BBCA) through a
massively revamped Product Catalog Table.
▪ Construct BMC Reconciliation structures to reconcile the discovered data into the
Gold Dataset.
CLIENT: Charter Communications, St. Louis, MO
▪ Construct ITIL CIs in BMC’s Remedy based Atrium CMDB.
▪ Form relationships between CIs from spreadsheet input.
▪ Migrate CMDB infrastructure, custom forms, and coding from Development
through QA to Production.
▪ Create program in Python to create a “cmdbdriver” script which builds custom
CMDB attributes and class from spreadsheet documentation data.
▪ Devise Crystal Report output encompassing unique relationships between CIs,
driven within BMC Remedy.
▪ Build a process to construct a BMC “cmdbdriver” script to give certain fields
special attributes in CMDB Classes.
▪ Design reconciliation processes to identify and merge initial load data into the
CMDB Golden dataset.
▪ Setup a daily load process using the “Seamless Connector” to incorporate an
external “discovery” type data source into a dataset in the CMDB and then perform
a daily reconciliation of that data.

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Walter J. Klos [email protected] 720-891-9220

▪ Form a Crystal report that had to be run directly to the Remedy Oracle database
because of the complex nature of the data.
▪ Make or modify custom forms, drop-down menus, and active-links to meet client
requirements.
CLIENT: Sage Group, Georgia
▪ Initiated the administration of the BMC Topology Discovery 1.5.00 product.
Guided Sage technicians through database creation and use of Topology enterprise
application data.
▪ Developed plans to resolve network discovery issues. Worked with and fed
information to network engineers, database administrators, telecom administrators,
desktop and server engineers to resolve network discovery issues.
▪ Developed the network map to eventually replace spreadsheets of over 10,000
network connections.
▪ Synchronized the Topology Discovery data to the BMC ITSM database Atrium
CMDB version 2.1.00.

Merlin International Littleton, CO 2007-2008

BMC Software Tools Specialist
CLIENT: Department of Labor, OASAM
▪ Created an installation script for BMC Remedy (ARS), and BMC ITSM enterprise
application suite by installing in a locked down environment to enable production
installation without direct SME support
CLIENT: Department of Interior, National Park Service
▪ Installed and ran a custom application based on ColdFusion with Oracle in order to
create a data dictionary for the application
▪ Create a complete detailed Data Dictionary for the application, which included 76
tables and 76 indexes.
CLIENT: Department of Interior, National Business Center
▪ Continuation of the National Business Center client project
▪ Maintained, customized, and trained replacement personnel for BMC Remedy
(ARS), BMC ITSM Suite, BMC Atrium CMDB package, and BMC Topology
Discovery network resource scanning package
▪ Created and maintained a high level of security around product servers to protect
data in BMC ITSM Suite, BMC Atrium CMDB, and BMC Topology Discovery
▪ Worked with administrators and business owners of network-attached resources and
network infrastructure to allow Topology Discovery scanning and still assure
security
▪ Upgraded BMC ITSM from version 7.0.03 to 7.1.00, upgraded CMDB from 2.0.01
to 2.1.00
▪ Implemented and configured JBoss and Tomcat as part of BMC product

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Walter J. Klos [email protected] 720-891-9220

ITSS-llc Eldersburg, MD 2004-2007

Consultant
CLIENT: Department of Interior, National Business Center
▪ Installed, maintained, and customized the BMC Topology Discovery network
resource scanning software package
▪ Installed, maintained, customized, BMC Atrium CMDB package
▪ Trained administrator to support BMC Topology Discovery and BMC Atrium
CMDB packages
CLIENT: CareFirst Blue Cross Blue Shield
▪ Extended capabilities of CONTROL-SA, enterprise user ID administration
software, through scripting (Tcl, UNIX shell scripts, Rexx, and Perl), configuring,
and installing additional agent software
▪ Created training materials for, and trained administrators in the use and support of
CONTROL-SA
▪ Configured and resolved problems with Orbix as part of BMC product
▪ Configured and resolved problems with JBoss as part of BMC product
CLIENT: BMC Software
▪ Trained BMC customer’s administrators on behalf of BMC at BMC facility in the
use of CONTROL-SA

Logicouncil, Inc. Columbia, MD 2004

Consultant
CLIENT: Science Applications International Corporation (SAIC)
▪ Part of team to write response to NSA Request for Proposal

PEC Solutions, Inc. Baltimore, MD 1998-2004

Principal Member of the Technical Staff
CLIENT: Centers for Medicare & Medicaid Services
▪ Facilitated enterprise access-provisioning package purchase through stakeholder
interview, selection criteria creation, vendor review, product evaluation, and
product implementation
▪ Assisted in enterprise single sign-on evaluation and implementation
▪ Conducted mid-tier server penetration testing and internal security evaluations
▪ Created a reporting facility to enhance centralized enterprise control
▪ Wrote Administrator documentation on enterprise access provisioning tool
▪ Produced critical analysis of products in marketplace for access provisioning
▪ Designed and presented Executive Presentation comparing unreleased Novell 5
with unreleased Microsoft Active Directory to HCFA division management
▪ Authored and executed test procedures to evaluate enterprise products for initial
acceptance of CONTROL-SA by CMS
▪ Constructed test procedures and roll-out plan for enterprise access provisioning
product introduction into production
▪ Debugged and expanded client / server based trouble-ticket recorder software
package in Visual Basic 6.0 for division support group
▪ Part of team to evaluate Enterprise primary systems hardware and software for Y2K
readiness

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Walter J. Klos [email protected] 720-891-9220

CLIENT: Social Security Administration

▪ Managed team converting training documents for 508 compliance
CLIENT: PEC Solutions, Inc.
▪ On team to write responses to County, State, and Federal RFPs

System Foundations, Inc. Towson, MD 1992-1998

Consultant
CLIENT: Several small businesses
▪ Assisted in automation and acquisition planning
▪ Provided hardware and software sales, installation, training, and integration services
▪ Provided network sales, installation, and training
▪ Wrote software extensions to off-the-shelf software
▪ Made original business control software
▪ Created customer web presence primarily using Adobe Photoshop and HTML
▪ Made tenant receivables package for shopping mall management enterprise
▪ Crafted hard disk device driver for MSDOS 1.1 for local peripheral provider

Data Chromatics, Inc. Columbia, MD 1990-1992

Partner
▪ Supported Geographic Information Systems infrastructure
▪ Supported graphics workstations network and repository

Certifications
Certification:
▪ ITIL version 3 Foundation Examination (Exin)
Testing:
▪ CISSP, Certified Information Systems Security Professional (ISC2)
▪ Networking Essentials ( Microsoft)
Training:
▪ Remedy (ARS) Admin III (BMC Software)
▪ Ultimus BPM (Ultimus Corporation)
▪ Network Intrusion Technical Professional (McAfee)
▪ Control-Sa Workflow (BMC Software)

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Walter J. Klos [email protected] 720-891-9220

Skill Set Detail

Amount of Time since last Platforms
Experience Experience
10 yr current Windows Server
10 yr current Windows Professional
6 yr current Solaris 8, 9
5 yr current Oracle 8i, 9i, 10g
2 yr 2 yr AIX 4.3, 5.1, 5.3
1 yr 4 yr HP-UX 9, 10
2 yr 6 yr OS/390 V2R10 (TSO, RACF, ISPF)
0.5 yr 2 yr (dot)Net

Languages
8 yr current UNIX shell script
4 yr 1 yr Tcl
2 yr 1 yr Windows script
2 yr 1 yr Visual Basic
0.5 yr 2 yr C#
1 yr 1 yr Java
2 yr 4 yr C
1 yr 5 yr Rexx
0.5 yr 5 yr Oracle PL/SQL
0.5 yr 5 yr Perl
8 yr > 5 yr CBasic
6 yr > 5 yr Assemblers
1 yr > 5 yr C++

Packages
7 yr current Oracle Server
4 yr current BMC Remedy ARS
4 yr current BMC Atrium CMDB
4 yr current BMC Topology Discovery
3 yr current BMC Remedy ITSM suite
3 yr current JBoss
4 yr 4 yr BMC IdM CONTROL-SA
1 yr 4 yr BMC Identity Management Suite
0.5 yr 4 yr Orbix
2 yr 5 yr Oracle WorkFlow

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