S A FE STAYS AT O KADA MANIL A

TABLE OF CONTENTS

I. INTRODUCTION

II. GENERAL GUIDELINES

III. AREA-SPECIFIC PROTOCOLS

a. Common Areas

b. Hotel, Spa, and Recreation

c. Restaurants

d. Casino

IV. GUEST REFERENCES

a. Emergency Hotlines

b. Protocols
 I. INTRODUCTION

Health and safety is at the forefront of everyone’s minds and we here at Okada Manila

are no different. While the global health crisis has changed our ways of life, we have

reinforced our commitment to keep the integrated resort a safe space. During the

enhanced community quarantine (ECQ), we maintained vigilance by making sure that

Okada Manila remained virus-free by implementing strict safety controls all throughout

the property. Now, as we welcome our valued guests back into our doors, with the 3T

Campaign, which stands for “True safe. True clean. True heart,” we aim to keep everyone

healthy and safe with our strengthened precautionary measures.

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OU R 3T: TRU E CLEA N, TRU E SA FE, TRU E HEA RT COM M IT M E N T
Drawing from our core principle of “magokoro,” (true heart), the 3T Campaign is our way

of ensuring that we can give our guests five-star experiences in the safest possible

manner. Our new operational protocols are thoughtfully developed and implemented in

compliance to the guidelines set by the Inter-Agency Task Force (IATF), the Department

of Tourism (DOT), the national government, and the local government of Parañaque

City. To further bolster our current health and safety protocols, we will continue to

consult medical experts, observe pertinent data, and monitor industry standards from

around the world to find ideal solutions and adopt best practices.

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 The salient points about the 3T campaign are detailed in this document. We hope

this serves as a reassuring resource material as you stay with us. Here, you will learn

about how we keep Okada Manila safe and secure, so you can enjoy a worry-free

stay. From conducting health and safety training for our team members, facilitating

COVID-19 tests, carrying out round-the-clock sanitation and disinfection, making

use of special disinfection robots and PPEs, to having a dedicated emergency

response team on site and having medical professionals on standby, we here at

Okada Manila will keep on doing our best to prioritize your health and safety.

We are proud to establish Okada Manila as a world-class destination, acclaimed and

well-loved for our iconic fusion of Filipino-Japanese hospitality. As we enter a new

phase in hospitality and face the challenges brought about by the new normal, we

will continue to keep this to heart. We can show this further through the 3T

Campaign. With “True Clean. True Safe. True Heart,” we here at Okada Manila

guarantee that you have a safe and memorable stay.

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II . GENERAL GUIDELINES
 II. GENERAL GUIDELINES

FO OT T RA F F I C CON T ROLS

To keep Okada Manila a safe space, guests and team members enter via

designated entrances and go through thermal checks. Guests or team

members confirmed to have a body temperature over 37.5°C are guided to

the assigned safe isolation area to receive proper medical assistance.

Likewise, all parcels, luggage, and delivery items are sanitized in the

prescribed entrances, to ensure that they are safe to bring into the resort.

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 II. GENERAL GUIDELINES

E M P LOYEE T ES T I N G A N D T RAIN IN G

To affirm that all team members assigned to work in the resort are in good

health, Okada Manila has implemented COVID-19 testing. Those with negative

results are cleared, while team members who exhibit flu-like symptoms are

asked to undergo the prescribed additional testing.

There are extra precautionary protocols in place for those who are required to

go through another round of testing. Team members who tested positive are

given medical attention and required to self-quarantine. Those who exhibit

serious symptoms and tested positive, are escorted to the hospital to receive

proper medical attention.

Comprehensive training programs discussing COVID-19 safety protocols are

also conducted for all personnel to keep everyone prepared and equipped.

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 II. GENERAL GUIDELINES

U S E OF PROT ECT IVE G EAR

I N T H E PROPERT Y

In order to reduce potential risks, guests and team

members are required to wear face masks and face

shields in public areas. Okada Manila provides these

upon entering the property.

Team members are also mandated to wear

additional personal protective equipment (PPE)

GU E S T RESOURCES
FO R H E ALT H AN D depending on their roles and responsibilities. These
SAF ET Y include face shields, disposable gloves, and other

necessary equipment.
We provide our guests tools to keep
them safe. Guests and visitors are
given face masks as they enter the
property. To ensure physical
distancing and good hygiene
practices, signages are placed
across the resort. Hand sanitizers
are also placed in key locations for
everyone’s use.

S P EC I A LIZ ED
SAF ET Y T R AIN IN G

For everyone’s health and safety,

team members are all required to
undergo enhanced safety training.
In addition to learning
precautionary measures, all team
members are informed about IATF,
DOT, and government guidelines.

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 II. GENERAL GUIDELINES

N E W HE A LT H A N D
SA FE TY EQU I P M EN T

Okada Manila has also developed innovative and technology-driven ways

to prevent the spread of harmful elements by using state-of-the-art

disinfection robots and electrostatic sprayers. There are also UV lights

across the property. These items are used in public areas and frequently

used objects to intensify surface disinfection.

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 II. GENERAL GUIDELINES

SA N ITAT I ON OF AL L
HIG H -T RA F F I C AREAS
A N D H I G H -TOU C H I T E MS

The resort has identified sanitation

and hygiene targets, ramping up

efforts to clean and disinfect key areas

in the property. Pest control and

treatment protocols have been further

enhanced to go along with

round-the-clock sanitation and

disinfection of public areas.

All guest and team member entrances

are equipped with disinfection

chambers. Parcels and luggage are

sanitized in all entrances, and

touch-free hand sanitizers are

available for public use.

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 II. GENERAL GUIDELINES

G UID E LIN ES FOR

T R A N S P ORT S ERVI C ES

Our valet services are available for our guests. Industry-leading and

enhanced safety procedures are being implemented.

Once allowed, shuttle buses for guests and team members operate on a

reduced capacity at 50% or more as required. Physical distancing is

enforced at pick-up locations, with at least one (1) meter of distance

between each person in line. Assigned personnel regularly perform

thermal checks on guests and team members upon entering. Drivers are

also required to ask guests and team members to use the provided hand

sanitizers upon entry. Resort vans and limousines also follow these

guidelines. All Okada Manila vehicles are sanitized regularly.

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 II. GENERAL GUIDELINES

P RO P ER P H YS I C A L
D IS TAN C I N G M EA S U RES

Physical distancing measures are firmly observed throughout the property.

Guests and team members are encouraged to have at least six (6) feet/

two (2) meters of space between each person. Restaurant tables have

been rearranged to have a one-meter radius for spacing. Slot machines

and other floor layouts have been reconfigured for optimal physical

distancing. Queuing marks and display signs are placed in public areas to

guarantee these measures are followed.

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II I. AREA-SPECIFIC PROTOCOLS
 III. AREA-SPECIFIC PROTOCOLS

CO M MO N A REAS

Okada Manila strives to keep all high-traffic and common areas safe and clean

at all times. In addition, hand sanitizers are available in key areas for guests’ and

team members’ use.

Elevator capacity is strictly limited. Markings to indicate adequate physical

distancing are in place for everyone’s guidance. One-way doors and one-way

traffic is implemented in specific access points. Decontamination areas have

also been established for team members entering from the back-of-house and

vice versa.

High-traffic areas are regularly sanitized, and physical distancing is implemented

at all times. Additional team members may be deployed during peak hours to

ensure that guests are abiding by these measures.

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 III. AREA-SPECIFIC PROTOCOLS

HOTE L , S PA, A N D REC REAT ION

Express check-in and pre-registered services are available for guests.

Express check-out options via in-room tablets are also available.

Team members are encouraged to greet guests with a proper bow in place

of a handshake. Welcome drinks and oshibori are replaced with water

bottles and disposable oshibori towels.

Stanchions are in place to manage physical distancing in queues, and all

guests must be registered at the front desk. Express check-ins and

pre-registration services are explored for guests with prepaid bookings.

Cashless transactions are also encouraged when they settle their bills.

Guests may still pay in cash through a designated team member that

handles all cash transactions.

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 III. AREA-SPECIFIC PROTOCOLS

The resort strictly implements maximum occupancy in all

guest rooms. Overcrowding is not allowed. Room

orientations are conducted in a swift manner while

observing physical distance and standard operating

procedures. Deliveries to guest rooms are touch-free to

avoid unnecessary contact.

Advance bookings are required in all spa and recreation

facilities. Spa services are available only to registered

guests. Additional guests may be accommodated based

on slot availability. The facility’s new maximum capacity

guidelines are strictly observed and an access fee is

We provide our guests tools to keep
charged. Assigned team members routinely go around the them safe. Guests and visitors are
given face masks as they enter the
vicinity to ensure physical distancing is implemented and
property. To ensure physical distancing
and good hygiene practices, signages
are placed across the resort. Hand
sanitizers are also placed in key
locations for everyone’s use.

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 III. AREA-SPECIFIC PROTOCOLS

guest satisfaction is properly met.

Treatment rooms are assigned to a set of

therapists. The rooms are thoroughly

sanitized after each use with a 90-minute

gap between each treatment. Shared tools

and equipment are sanitized before and

during use then sterilized after each

treatment or anytime the equipment is

3T seals affixed in all our hotel rooms indicate that they

transferred to a new team member.
have been thoroughly sanitized and disinfected for our
guests’ safety and comfort.

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 III. AREA-SPECIFIC PROTOCOLS

R E S TAUR A N TS

Select restaurants are open with

reduced seating capacity. Dine-in

services are limited while to-go and

curbside pickups are encouraged.

Ready-to-eat food service stations

are temporarily discontinued.

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 III. AREA-SPECIFIC PROTOCOLS

Restaurant seating has been modified to allow one-meter physical distancing. Plexiglass

dividers are available to allow table sharing. Contactless and disposable menus are

provided to minimize direct contact. Guests are provided with sealed, freshly sanitized

cutleries and napkin. Food and drink orders are served properly covered straight from the

kitchen and bar to the guests table.

Restaurant service staff are required to wear face masks, face shields, and disposable

gloves. Team members are also instructed to wash their hands every 20 minutes or as

often as needed. Surfaces are constantly cleaned, disinfected, and sanitized.

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 III. AREA-SPECIFIC PROTOCOLS

CA S INO

Lobby ambassadors are assigned at every Membership and Rewards counter to

facilitate and implement physical distancing protocols. In addition, floor stickers and

signages for physical distancing are available for guests’ guidance.

A “One patron, One terminal” policy is implemented. Also, to minimize risks, contact

greetings such as handshakes and direct contact with others is highly discouraged.

A “One patron, One terminal” policy is implemented, except for patrons with special

needs. They are to be assisted by our team members provided that proper physical

distancing protocols are applied. Also, to minimize risks, contact greetings such as

handshakes and direct contact with others are highly discouraged.

All our team members are equipped with appropriate PPEs such as face masks, face

shields, UV disinfectant lights, and alcohol corresponding to their duty. To prevent

potential transmissions, patrons are encouraged to tap their membership cards at the

card reader before transacting with a host.

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 III. AREA-SPECIFIC PROTOCOLS

All Membership and Rewards counters and

service podiums are outfitted with acrylic

guards designed to protect people from the

exposure to respiratory droplets. Hand

sanitizer stations and hand rubbing alcohol are

placed in each active table. Rewards Collection

items and our counters with frequently used

equipment such as signature and number pads,

pens, and others are frequently sanitized.

Supervisors and dealers also take charge in

sanitizing high-touch items on the gaming

floor to maintain a clean and safe gaming

space. In addition, acrylic boxes are provided

at every counter for deactivated/abandoned

cards to prevent potential transmissions.

Gaming tables are required to have a

maximum of three (3) players and extra chairs

will be removed to observe proper physical

distancing measures. All electronic gaming

machines and kiosk touch screens are

disinfected every two (2) hours. Gaming

carpets, bases, and chairs get regular thorough

cleaning to prevent potential transmissions.

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IV. GUEST REFERENCES
 IV. GUEST REFERENCES

E ME RGE NC Y P ROTOCOL S

Doctors, nurses, and paramedics are always on-duty in the property. Okada Manila’s

round-the-clock health clinic is available for emergency use, while an immediate

quarantine area is also nearby.

For added safety and efficiency, medical supplies are sufficient and constantly restocked.

Emergency equipment is readily available and properly maintained.

Ambulance and paramedic services are always on standby. To ensure safety and minimize

any possible transmission, the following steps are observed whenever an emergency

vehicle is used to escort a possible infected person off-premises:

• The driver is required to wear a full hazmat suit and other necessary equipment.

• The passenger must be wearing a PPE.

• The driver is fully disinfected upon returning to the property.

• The vehicle is fully disinfected and quarantined for up to 24 hours upon returning.

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 IV. GUEST REFERENCES

EM ERG EN C Y H OT LIN ES

Guests who require immediate assistance are advised to call 55911 or

55933. Okada Manila’s emergency personnel are equipped with the right

tools and are trained to help with any assistance guests may require

during their stay in the resort.

For COVID-19 concerns such as inquiries or any suspicion of infection or

possible contact, guests are also encouraged to contact the official

COVID-19 emergency hotlines from DOH: 02-894-COVID

(02-894-26843) and 1555.

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For everyone’s health and safety,
all public spaces in Okada Manila
have been reconfigured for
optimal physical distancing.
For Okada Manila news and updates,
visit www.okadamanila.com

or follow us on social media.

https://www.facebook.com/OkadaManilaPH/

@okadamanila

@okadamanila

Okada Manila regularly reviews and updates

safety guidelines and mandatory requirements
as required by government regulations.