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    Chapter 4 - Job-Description-Person-Specification-Cashier

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    Manh
    The cashier greets all guests with a smile as they enter the restaurant. As the first point of contact, the cashier is responsible for setting a positive tone for the dining experience. Duties include taking orders using the point-of-sale system, handling cash transactions accurately and efficiently, answering phones, and having extensive knowledge of menu items and promotions. Cashiers must provide excellent customer service, be outgoing and comfortable suggesting items to guests.

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    Chapter 4 - Job-Description-Person-Specification-Cashier

    Uploaded by

    Manh
    768 views1 page
    The cashier greets all guests with a smile as they enter the restaurant. As the first point of contact, the cashier is responsible for setting a positive tone for the dining experience. Duties include taking orders using the point-of-sale system, handling cash transactions accurately and efficiently, answering phones, and having extensive knowledge of menu items and promotions. Cashiers must provide excellent customer service, be outgoing and comfortable suggesting items to guests.

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    The cashier greets all guests with a smile as they enter the restaurant. As the first point of contact, the cashier is responsible for setting a positive tone for the dining experience. Duties include taking orders using the point-of-sale system, handling cash transactions accurately and efficiently, answering phones, and having extensive knowledge of menu items and promotions. Cashiers must provide excellent customer service, be outgoing and comfortable suggesting items to guests.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    768 views1 page

    Chapter 4 - Job-Description-Person-Specification-Cashier

    Uploaded by

    Manh
    The cashier greets all guests with a smile as they enter the restaurant. As the first point of contact, the cashier is responsible for setting a positive tone for the dining experience. Duties include taking orders using the point-of-sale system, handling cash transactions accurately and efficiently, answering phones, and having extensive knowledge of menu items and promotions. Cashiers must provide excellent customer service, be outgoing and comfortable suggesting items to guests.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    Cashier – JOB DESCRIPTION

    REPORTS TO: THE MANAGER ON DUTY

    POSITION SUMMARY:
    The Cashier is responsible for greeting every Guest that enters their Fuddruckers location. They
    are the first person the Guest comes into contact with therefore one of the most important
    positions in the restaurant. They set the tone for the entire dining experience. They must be
    professional, personable, mastered in menu knowledge, know the current promotions, and offer
    all of this to every Guest without fail. The Fuddruckers Cashier has a genuine of-service
    attitude.

    DUTIES AND RESPONSIBILITIES:


     Provide excellent Guest service and greets Guests immediately upon arrival with a smile
     Listen to the Guests and take their orders, suggestively sell items, repeat their order
    back for accuracy, directs Guests to the produce and drink bar, and count back change
    efficiently, quickly, and without error
     Use of the company’s point of sale system to take the Guest’s order
     Proper cash handling procedures are followed
     Acknowledges and invites back departing Guests
     Extensive knowledge of menu items, ingredients and promotions
     Well versed with pager system and shake delivery system
     Answer the telephone to assist Guests with concerns and to go orders
     Handle complaints as necessary
     Follow company, local, state and federal alcohol regulations
     Maintain a clean and stocked work area
     Follows Fuddruckers safety and sanitation procedures
     Follow all Cashier – Job Responsibilities as listed in Training material
     Any other tasks deemed necessary by management

    CHARACTERISTICS AND QUALIFICATIONS:


     Demonstrates basic math skills
     Ability to speak, read and write the English language
     Must possess excellent Guest service and verbal communication skills
     Outgoing personality
     Comfortable suggesting items to Guests
     Must maintain a positive and upbeat attitude
     Must report to work on time in a company approved uniform
     Professional appearance required (see uniform standards)
     Ability to count back change
     Problem solver that has the ability to adapt and overcome
     Ability to multitask
     Must be a team player with a high sense of urgency
     Ability to cross train in other areas as needed
     Activities include, but are not limited to, walking or standing for 6 to 8 hours at a time,
    reaching, stooping, lifting up to 50 pounds, carrying, talking, and sitting

    Signature of TM__________________________________ Date ___________

    Job Description/Responsibilities – Cashier


    REVISED 2/2011

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