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    English For Room Division

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    07I Kadek Wijapa Arsadana2J
    The document provides information about hotel facilities, room facilities, a reservation complaint dialogue, and checkout dialogue. [1] It describes the hotel's restaurants, pool, spa, and shuttle bus. [2] It outlines the features of a hotel room including keys, lights, shower, wardrobe, safe, air conditioning, TV, and phone. [3] A reservation agent helps a guest with a hot water and air conditioning complaint by moving them to a new room.

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    English For Room Division

    Uploaded by

    07I Kadek Wijapa Arsadana2J
    113 views2 pages
    The document provides information about hotel facilities, room facilities, a reservation complaint dialogue, and checkout dialogue. [1] It describes the hotel's restaurants, pool, spa, and shuttle bus. [2] It outlines the features of a hotel room including keys, lights, shower, wardrobe, safe, air conditioning, TV, and phone. [3] A reservation agent helps a guest with a hot water and air conditioning complaint by moving them to a new room.

    Original Description:

    Percakapan antara tamu dan karyawan

    Original Title

    English for Room Division

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    The document provides information about hotel facilities, room facilities, a reservation complaint dialogue, and checkout dialogue. [1] It describes the hotel's restaurants, pool, spa, and shuttle bus. [2] It outlines the features of a hotel room including keys, lights, shower, wardrobe, safe, air conditioning, TV, and phone. [3] A reservation agent helps a guest with a hot water and air conditioning complaint by moving them to a new room.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    113 views2 pages

    English For Room Division

    Uploaded by

    07I Kadek Wijapa Arsadana2J
    The document provides information about hotel facilities, room facilities, a reservation complaint dialogue, and checkout dialogue. [1] It describes the hotel's restaurants, pool, spa, and shuttle bus. [2] It outlines the features of a hotel room including keys, lights, shower, wardrobe, safe, air conditioning, TV, and phone. [3] A reservation agent helps a guest with a hot water and air conditioning complaint by moving them to a new room.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Mata Kuliah : English for Room Division Operator

    1. The Hotel facilities,


    From lobby, we have the two restaurants across the lobby and the second floor, the
    restaurants open at 08:00 am until 11:00 am for breakfast and 14:00 pm until 23:00
    pm for lunch and dinner
    We have the swimming pool on the left of the restaurant in the second floor, open at
    08:00 am until 17:00 pm
    We have the spa on the third floor, start open from 10:00 am until 16:00 pm, and
    discount 50% for honeymooner
    And we have the suttle bus in front of the lobby
    2. The room facilities,
    This is the door, and this is the key card, you may open it like this.
    This is the light switch, you may turn it on and turn it off like this.
    In the bathroom, this is the shower you may enjoy hot and cold water here, and if you
    would like to hot water you may press the red button, and blue button for cold water.
    This is your wardrobe for hanging your cloth with hanger, and this is laundry bag for
    put your dirty cloth in laundry bag
    This is the deposit box for keep your valuable things with 3 secret of numbers of
    characters
    That is your air conditioner, and this is your air conditioner remote, you may turn it on
    and turn it off like this
    Those are your Televisions, you may turn on and turn off like this
    And this is your telephone if you have any problem you may turn dial 0 for operator
    service
    This is our menu, you may turn dial 007 on your telephone for order room service
    3. Reservation : Good morning Sir, is there anything I can do for you sir?
    Guest : Yes, I have some complaint about my room sir
    Reservation : What is it sir?
    Guest : There is no hot water in the bathroom and the air conditioner is not
    cold enough
    Reservation : May I know your room number sir?
    Guest : 107
    Reservation : Alright sir, can I check your bathroom?
    Guest : Yes of course
    Reservation : It looks like the drainage is in trouble sir and air conditioner is
    broken, we apologize for the inconvenience because of this. Instead we will replace
    your room with a new one with a comfortable bathroom and good air conditioner
    Guest : Thank you for the response to the complaint, I really appreciate this
    service
    Reservation : That’s our job, do you need anything else sir?
    Guest : No, thank you
    Reservation : Your welcome, have a nice day sir
    4. Guest : Good afternoon
    Receptionist : Good afternoon. Do you want to check out no sir?
    Guest : Yes
    Receptionist : May I know your room number sir?
    Guest : Yes, 2008
    Receptionist : Mr. and Mrs. Brown, room booked from Februari 3rd until 5th. Is that
    correct?
    Guest : Yes, that correct
    Receptionist : You consumed 2 bintang beer IDR.150.000 and 2 chocolate bars at
    IDR.45.000 IDD call at IDR 125.000, So, the total of your bill is IDR 320.000. How
    would you like to pay sir?
    Guest : I will use cash
    Receptionist : Alright sir, please sign here
    Guest : Sure
    Receptionist : How was everything during your stay here?
    Guest : Every thing’s great, I love the meal and service so much
    Receptionist : Thank you, Sir. I hope you will be back to visit us again soon

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