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    Ahmed Mohamed: Experience Achievements

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    mikesoni S
    Ahmed Mohamed is a Desktop Support Engineer currently working for IEC Telecom in the UAE since November 2018. He has over 5 years of experience in IT support roles in Sudan and the UAE, including positions as a Technical Support Engineer at CTC-HP Inc from 2017-2018, an IT Security Engineer at Electronic Banking Services from 2015-2016, a NOC Engineer at MTN in Sudan in 2013, and a Network Lab Instructor at the University of Khartoum from 2012-2015. He has several technical certifications including CCNA-R&S, CCNP-R&S, JNCIA-Junos, and ITIL Foundation V3.

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    Ahmed Mohamed: Experience Achievements

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    mikesoni S
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    Ahmed Mohamed is a Desktop Support Engineer currently working for IEC Telecom in the UAE since November 2018. He has over 5 years of experience in IT support roles in Sudan and the UAE, including positions as a Technical Support Engineer at CTC-HP Inc from 2017-2018, an IT Security Engineer at Electronic Banking Services from 2015-2016, a NOC Engineer at MTN in Sudan in 2013, and a Network Lab Instructor at the University of Khartoum from 2012-2015. He has several technical certifications including CCNA-R&S, CCNP-R&S, JNCIA-Junos, and ITIL Foundation V3.

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    Ahmed Mohamed

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    Ahmed Mohamed is a Desktop Support Engineer currently working for IEC Telecom in the UAE since November 2018. He has over 5 years of experience in IT support roles in Sudan and the UAE, including positions as a Technical Support Engineer at CTC-HP Inc from 2017-2018, an IT Security Engineer at Electronic Banking Services from 2015-2016, a NOC Engineer at MTN in Sudan in 2013, and a Network Lab Instructor at the University of Khartoum from 2012-2015. He has several technical certifications including CCNA-R&S, CCNP-R&S, JNCIA-Junos, and ITIL Foundation V3.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views2 pages

    Ahmed Mohamed: Experience Achievements

    Uploaded by

    mikesoni S
    Ahmed Mohamed is a Desktop Support Engineer currently working for IEC Telecom in the UAE since November 2018. He has over 5 years of experience in IT support roles in Sudan and the UAE, including positions as a Technical Support Engineer at CTC-HP Inc from 2017-2018, an IT Security Engineer at Electronic Banking Services from 2015-2016, a NOC Engineer at MTN in Sudan in 2013, and a Network Lab Instructor at the University of Khartoum from 2012-2015. He has several technical certifications including CCNA-R&S, CCNP-R&S, JNCIA-Junos, and ITIL Foundation V3.

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    © All Rights Reserved
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    of 2

    AHMED MOHAMED

    Desktop Support Engineer


    # 0543384557 _ [email protected]
     Sudanese / 20-05-1991 + UAE

    EXPERIENCE ACHIEVEMENTS
    IT Support Engineer D UAE Driving license
    IEC Telecom
    ~ 11/2018 - Ongoing + UAE
    CCNA-R&S
    Satellite communication D CSCO12630195
    - Managing IEC Infrastructure From Routers to Switches and Firewalls.
    - Install and configure Cisco, juniper Routers.
    - Install and configure Cisco Switches.
    CCNP-R&S
    - Install and configure Fortigate Firewalls. D CSCO12630195
    - Provide 24/7 Technical Support to all IEC Clients.
    - Provide Desktop and printer support For all IEC clients.

    JNCIA-Junos
    D
    Technical Support Engineer
    CTC-HP Inc ITIL Foundation V3
    ~ 02/2017 - 10/2018 + UAE
    D 6083324.20693370
    Teleservices
    - HP Desktops, Laptops, Tablets, Printers, Scanners and supporting on
    average 40 IT tickets a day using Microsoft Dynamics CRM 365.

    LANGUAGES
    IT Security Engineer Arabic
    Electronic Banking Services Native
    ~ 03/2015 - 11/2016 + Sudan
    IT Service Provider English
    - Installing and Configuring multi-vendor Routers (Cisco & Huawei)
    Advanced
    (Cisco 1841,2900, 3900,7200 & 7600 series) with the basic setup
    (Interfaces, Management access, NTP, logging, SNMP and AAA), as well
    as configuring various Dynamic Routing Protocols (RIP, OSPF, EIGRP,
    MPLS
    and BGP) with all the advanced features of the Routing Protocols,
    Redistribution, Route filtering, policy-based Routing In addition to the
    EDUCATION
    Redundancy protocols (HSRP, VRRP, GLBP), NAT and troubleshooting
    network connectivity issues.
    Installing and configuring Cisco Switches (2960, 3750, cat 4000 & cat
    University of Khartoum
    4500 series) with the basic features such as VLAN, VTP, Trunking, link ~ 10/2007 - 12/2012 + Sudan
    aggregation protocol: LACP& PAGP, STP. In addition to the campus
    security configuration: Port-security, Root guard and BPDU guard in
    addition to VLAN Access map and Private-VLAN.
    Backup automation using Archive Kron.
    Managing Network Servers (Syslog, Authentication server, PRTG).
    Setup site to site VPN for Vendors that access EBS payment systems.
    Provide 24/7 technical support for banks and EBS departments and
    provide solutions for network problems in EBS and WAN connection of
    the bank within the SLA.

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    /
    EXPERIENCE
    NOC Engineer
    MTN
    ~ 02/2013 - 07/2013 + Sudan
    Telecom service Provider
    - Monitoring and creating network analysis Reports regarding MTN
    network Infrastructure using HP Open View, generating the ticket
    when the incident and follow up with the support team.

    Network Lab Instructor


    University of Khartoum
    ~ 12/2012 - 03/2015 + Sudan
    Education Institution
    - Teaching the 4th grade the basics of Networking with the
    implementation of the Routing and switching Topics such as Routing
    protocols, Static route, VLAN, Trunking, Troubleshoot...etc using GNS3.

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