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    A.2 Sequence & Interaction of QMS Processes: Quality Manual

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    Dhananjay Patil
    This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that is compliant with ISO 9001:2015. It outlines the key QMS processes including management and review, strategic planning, quality planning, operation and production, performance evaluation, and support and assurance processes. The diagram shows how these processes interact and flow from planning to doing, checking, and acting in order to meet customer requirements and achieve customer satisfaction.

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    A.2 Sequence & Interaction of QMS Processes: Quality Manual

    Uploaded by

    Dhananjay Patil
    1K views1 page
    This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that is compliant with ISO 9001:2015. It outlines the key QMS processes including management and review, strategic planning, quality planning, operation and production, performance evaluation, and support and assurance processes. The diagram shows how these processes interact and flow from planning to doing, checking, and acting in order to meet customer requirements and achieve customer satisfaction.

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    Sequence & Interaction Example-converted

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    This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that is compliant with ISO 9001:2015. It outlines the key QMS processes including management and review, strategic planning, quality planning, operation and production, performance evaluation, and support and assurance processes. The diagram shows how these processes interact and flow from planning to doing, checking, and acting in order to meet customer requirements and achieve customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views1 page

    A.2 Sequence & Interaction of QMS Processes: Quality Manual

    Uploaded by

    Dhananjay Patil
    This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that is compliant with ISO 9001:2015. It outlines the key QMS processes including management and review, strategic planning, quality planning, operation and production, performance evaluation, and support and assurance processes. The diagram shows how these processes interact and flow from planning to doing, checking, and acting in order to meet customer requirements and achieve customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Quality Manual

    www.iso9001help.co.uk
    ISO 9001:2015 Quality Management System

    A.2 Sequence & Interaction of QMS Processes

    Customers & Interested Parties

    Management & Review


    Customer Processes Customer Satisfaction
    Requirements
    Strategic Direction,
    Operational Purpose Operation &
    & Management Product
    System Planning
    Quality Planning Customer Feedback
    Strategic Planning PLAN Customer Perceptions
    Production Planning Complaints
    Process Planning DO Product Returns
    Design Reviews Corrective
    Action
    Performance
    Corrective Action &
    Evaluation &
    Improvement
    Management Review

    CHECK ACT

    QMS Requirements
    QMS Data Points
    Policy, Objectives & KPIs
    Supplier Metrics
    Risk & Opportunity
    Process Metrics
    Competence & Awareness
    Product Metrics
    Resources
    Service Metrics
    Responsibilities & Authority
    Non-conformances

    Operation & Production Processes

    A. New
    2. Contract 3. Produce 4. Order
    1. Receive Order or
    Review Quote Acceptance
    Existing
    Product?
    Existing New

    6. Engineering 7. Purchasing & 8. Receiving B. Production


    5. Specifications
    Change Control Outsourcing Inspection, ID & & Assembly
    & Designs
    & Validation Controls Traceability Processes
    Non-conforming

    C. Non-
    9. In-process 10. Final 11. Packaging &
    12. Dispatch conforming
    Inspection Acceptance Product Storage
    Outputs

    Non-conforming

    Support & Assurance Processes

    Calibration Documents Customers &


    Internal Data Root-cause
    Training & Asset /Records & Interested
    Audits Analysis Analysis
    Maintenance Knowledge Parties

    Document Ref. Page 43 of 44

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