Final Exam IMT
Final Exam IMT
Final Exam IMT
NAME:MAHESH KUMAR
TP NO: TP059627.
i) Telling: Refers a high-task, low-relationship and its leader guides the partners
what to do and when it finds a balance. He encourages the partner and makes them
confident.
ii) Selling: Refers to a high-task-relationship the leader of Starbucks shares his
ideas to the partners who have ability to do this work but are hesitant to do job by
explaining task in a great manner.
iii) Participating:A low-task, high-relationship I which leader and partners both
shares there ideas and make each-other satisfy by their ideas and manager must have
oversea and coordinate their work.
Followers: The nature of leaders must be good with the followers. The leader of
Starbucks have good behaviour with its partners with high level of mutual
trust,respect and confidence.
Readiness: Howard Schultz has guide Starbucks in a technique that has permit the
company to successfully grow and meet and overtake its goals and to do so ethically
and responsibly.
Q2: Applying the Expectancy theory, briefly explain the motivation approach
used in Starbucks?
The people are inspired to work towards the thing they believe they have a suitable
possibility or expectancy of getting a honour that looks out of reach is likely to be
unpleasant even if it is virtually productive. Expectancy theory is the issue that likely
to be good the employees of the Starbucks used to called the partners of the company
and the company publishing a kind of stock which was called “The coffee beans
stock”.this stock was only provided to the partners of Starbucks in that way, all of the
employees have the stock and to be a partner with the Starbucks.at last the production
of the employees were same as the Starbucks company. Finally, in this case, their
consideration of all the issues has led to expectancy equation,we know
F=V*E=1.Expectancy theory guides us that people are motivated to work toward
toward rewards that they want that they believe they have a reasonable chance, or
expectancy, of obtaining a reward.
i) Expectancy: The leaders and partners of the Starbucks has belief on the
expectancy on achieving their goal. Which was given by the leader.
ii) Instrumentality: The partners of the Starbucks used to do great work and they
belief that if they will achieve the goal or target which is given by the company they
will definitely be rewarded.
iii) Valence:The employees of the Starbucks must be motivated by thinking that
what they have covered and what they have to do after it which reward will they get.
Filtering: since individual of Starbucks will in general channel terrible news more
during upward correspondence, it is likewise useful to recall that those beneath you in
an association might be careful about sharing awful news. One approach to defuse the
propensity to channel is to compensate workers who plainly pass on data upward,
whether or not the news is acceptable and terrible.
Defensiveness: This is the situation Starbucks faced was when the stuff happens
and things went wrong at that time the defensive person over swap. If the mistake is
his partner but the partner started shouting and saying its not my fault all your.
Language: The Starbucks has recently opened its first gesture based
communication store in china, in which most workers have hearing misfortune and
new innovation has been acquainted with make requesting as simple as could
reasonably be expected.
Use Feedback: The feedback for Starbucks is its provides Delicious drinks,clean
sitting area,plenty of tables,great service. Cute little merchandise too.love their
frappuccinos and cookies!!! Thanks for being the best coffee shop I've ever been to!
Simplify language: Starbucks simplified the language by repeating one thing
again and again because people needs attention to remember the thing so foe that you
have to repeat one thing again and again others wise they will forget about it.and
don’t expect any person to remember the things which you have told them only one
time. Its important to make it use in your daily communication.
Question 4 :Discuss the types of control Managers can take to prevent these
disasters from occurring, provide examples to support your answer. ?
There are three type of control managers that can take to prevent these disasters form
occurring are following .
1.Feed-forward control.
2.Concurrent control.
3.Feed-back control.
Concurrent control: BPN others work for alot or year to clean up the perching
wetland effected by the spilled oil.the effect of this was felt by peach front untamed
life and the individual who make there business working in the gulf and along the
shore.Simultaneous control is intended to guarantee that representative work exercises
produce the right outcome. In an association from the president to an administrator,
the capacity that is performed with most extreme consideration and regard is the
controlling procedure
REFERENCE:
1. https://2012books.lardbucket.org/books/an-introduction-to-
organizational-communication/s09-leader-and-follower-behaviors-.html
2. https://www.investopedia.com/terms/h/hersey-and-blanchard-model.asp
3. https://open.lib.umn.edu/principlesmanagement/chapter/12-4-
communication-barriers/
4. https://www.skillsyouneed.com/ips/active-listening.html
5. https://www.conovercompany.com/the-importance-of-
emotional-awareness-in-communication/
6. https://guides.co/g/the-seven-barriers-of-
communication/37691
7. https://globalshakers.com/the-people-pressing-starbucks-
to-become-more-inclusive-of-the-d-deaf-community/
8. https://www.electronics-tutorials.ws/systems/feedback-
systems.html