Flying Blue Terminology Explained

Awards
Awards are products or services that you receive in exchange for
Award Miles.

Award ticket
An award ticket is a ticket that you can book in exchange for Award
Miles.

Applicable flight
A flight for which you earn Level Miles is called an applicable – or
eligible or qualifying – flight.

Airline partners
Air France, KLM, Aeroflot, Aerolíneas Argentinas, Aeromexico, Air
Corsica, Air Europa, Air Mauritius, Aircalin, Airlinair, Alaska Airlines,
Alitalia, Bangkok Airways, Chalair Aviation, China Airlines, China
Eastern, China Southern Airlines, Comair, Copa Airlines, Czech
Airlines, Delta, GOL, Japan Airlines, Jet Airways, Kenya Airways,
Korean Air, Malaysia Airlines, MEA, Qantas, Saudia, TAAG, Tarom,
TwinJet, Ukraine International Airlines, Vietnam Airlines and Xiamen
Air

Award Miles
The currency of the Flying Blue programme. Members can earn
Award Miles and then spend them on flights and other products and
services.

Level Miles
Level Miles count towards your membership level. The more Level
Miles you collect, the higher your membership level will become.
Level Miles can only be earned on flights with SkyTeam airline
partners.

Membership level
There are four different levels, which build up from one to the next.
New members start at the Ivory level. The next levels, from Silver
to Gold to Platinum, can only be reached by collecting enough Level
Miles.

Ivory
The entry level of the Flying Blue loyalty programme. When you
enrol, you become an Ivory member. From that moment, you can
start earning Level Miles on qualifying flights to upgrade to the next
membership level.
Silver
The second level of the Flying Blue loyalty programme. You reach
the Silver membership level when you have accumulated 25,000
Level Miles or have made 15 qualifying flights in one calendar year.
Please note: residents of France and Monaco need to accumulate
30,000 Level Miles or make 15 qualifying flights.

Gold
The third level of the Flying Blue loyalty programme. You reach the
Gold membership level when you have accumulated 40,000 Level
Miles or have made 30 qualifying flights in one calendar year.
Please note: residents of France and Monaco need to accumulate
60,000 Level Miles or make 30 qualifying flights.

Platinum
The fourth and highest level of the Flying Blue loyalty programme.
You reach the Platinum membership level when you have
accumulated 70,000 Level Miles or have made 60 qualifying flights
in one calendar year. Please note: residents of France and Monaco
need to accumulate 90,000 Level Miles or make 60 qualifying
flights.

Platinum for Life

Platinum membership is yours for life after you have had ten
consecutive years of Platinum membership. With Platinum for Life,
you can rely on travel privileges for the rest of your life, and enjoy
full Platinum benefits without ever needing to re-qualify again.

Miles balance
The Miles balance gives you an update of how many Level Miles and
Award Miles you have earned up to that day. This way you can see
how many Award Miles you can spend, and how far you are from
the next membership level.

Miles overview
Your Miles overview lists all your transactions over the last relevant
period. This way you can check if the Miles you are entitled to have
been credited to your account, or if the correct number of Miles has
been deducted.

Elite level
Silver, Gold and Platinum members are recognised as Elite
members. This name is also used by the partners of the SkyTeam
alliance and enables Elite members to enjoy special privileges
worldwide.
Elite bonus
All Silver, Gold and Platinum members earn extra Award Miles on
flights. Silver members earn 50% more Miles. Gold members earn
75% extra, and Platinum members are entitled on double the
number of Miles (100% extra).

Elite Plus
Elite Plus is the name that is used for Gold and Platinum members.
It is also used by the partners of the SkyTeam alliance and enables
Elite Plus members to be recognised worldwide as premium
travellers who are entitled to special privileges.

Qualifying flight
A qualifying or eligible flight is a flight for which you will earn Level
Miles. Most flights operated by SkyTeam partner airlines qualify for
earning Miles. Note: for residents of France and Monaco, domestic
flights in France do not count as qualifying flights.

SkyTeam partners
Aeroflot, Aerolineas Argentinas, Aeromexico, Air Europa, Air France,
Alitalia, China Airlines, China Eastern, China Southern, Czech
Airlines, Delta, Kenya Airways, KLM, Korean Air, Middle East
Airlines, Saudia, Tarom, Vietnam Airlines and Xiamen Air

Annual level check

Every year, on 31 December, Flying Blue will check whether Elite
members have enough Level Miles or qualifying flights to maintain
their membership level. If not, the membership will be downgraded
by one level. After this check, the number of Level Miles and
qualifying flights will generally be reset to zero.

Carry over Level Miles

After having made at least one qualifying flight during the previous
calendar year, Silver, Gold and Platinum members can keep all the
Level Miles earned above their level threshold after the annual level
check. The Miles balance will not be reset to zero.

Classic Award
A Classic Award is a standard ticket that can be booked in exchange
for Award Miles. The number of Miles needed depends on the
destination and booking class.

Promo@ Award
A Promo@ Award is a promotional ticket that you can book in
exchange for only between 25% and 50% of the number of Award
Miles needed for a Classic Award. The number of Miles needed
depends on the destination and booking class. Promo@ Awards can
only be booked online.

Flex Awards
Flex Awards can be booked with AIR FRANCE, KLM and our partners
Air Europa, Kenya Airways and Tarom, for 200% of the Miles
required for a Classic Award. They are available to all members
travelling Economy Class; in Business Class and First Class, Flex
Awards are available to Elite and Elite Plus members only.

Elite Awards
The Elite Award is offered on certain AIR FRANCE long-haul flights
for 115% of the Miles usually required for a Classic Award in the
same cabin class. Elite Awards are exclusively available to Elite and
Elite Plus members.

Miles Finder
The Miles Finder is an online application that, on the one hand, tells
you how many Miles you will earn with a certain paid ticket; on the
other hand, it shows you how many Award Miles you need to book a
ticket to a given destination.

Participating airline partners

Participating airline partners are partners that also offer Flying Blue
as frequent flyer programme: Air Europa, Kenya Airways, Aircalin
and Tarom.

Franchised or code-share flights

By ‘code sharing’, certain airlines operate flights for one or more
other airlines. KLM has many code-sharing partnerships with other
airlines, both within and outside the SkyTeam partner network.

Long-haul flights
An intercontinental flight with a duration of more than 6 hours is
called a “long-haul” flight.

Airport & security taxes

Airport taxes must be paid on top of the ticket fare, either by credit
card or at the airport. The fee varies from airport to airport, and has
to be paid for every airport you will be departing from, arriving at,
or using for a connecting flight.

Carrier-imposed international surcharges

This fee is obligatory and varies depending on your destination. It is
used to cover a variety of costs that are beyond our control.
Regular award ticket
The regular award ticket is the standard ticket that can be booked
in exchange for Award Miles. The number of Miles needed depends
on the destination and booking class. This is also known as the
Classic Award.

Miles promotions
You can regularly find promotional offers from our partners giving
you extra Miles during a given period, or in exchange for certain
products or services.

Newsletter with exclusive offers

The Flying Blue Newsletter is sent out to members by post or e-
mail, depending on the preferences you have saved with your
account.

Exclusive check-in counters

As a Flying Blue Elite member, you can check in at priority desks at
most airports simply by showing your membership card.

Exclusive reservation service

The exclusive Elite reservation service phone number is printed on
the back of the Flying Blue Silver/Gold/Platinum Elite card. The
dedicated reservations team takes care of your paid ticket
reservations 24 hours a day, 7 days a week.

Guaranteed seat in Economy

Your seat will be guaranteed in Economy Class for full-fare
reservations on long-haul flights with AIR FRANCE, KLM or any
other SkyTeam airline partner made at least 24 hours in advance.

Elite transfer desks

As a Flying Blue Elite member, you can use the exclusive Elite
transfer desks available at most airports where SkyTeam airlines
are based.

Extra baggage allowance

You are allowed an additional item of baggage on any long-haul
SkyTeam flight, with the exception of Korean Air. This extra item is
limited to a maximum weight of 23 kg when travelling in Economy
or Premium Economy Class, or 32 kg when travelling in Business or
First Class.

SkyPriority services
By following the signs with the special SkyPriority label, eligible
members can enjoy all the priority services: priority check-in,
priority baggage drop-off and handling, priority at immigration and
security, priority service at the ticket office and transfer desk, and
priority boarding. The SkyPriority label will also be displayed on
your boarding pass, ensuring you receive the SkyPriority service
throughout your journey.

Lounge access
When travelling on, or connecting with an international SkyTeam-
operated flight on the same day, you can enjoy access to any of our
airport lounges worldwide. Depending on the stopover and lounge
availability, the entrance fee per guest (excluding your first guest)
varies.

Preferred waitlist status

If your desired flight and/or cabin class is not available when you
book your flight, you have preferred status on the reservation
waitlist.

Preferred standby status

You have preferred status on your flight’s standby list.

Standby status
For a paid ticket, you can be put on standby if we are unable to
guarantee you a seat on a particular flight.

Economy Comfort on KLM flights

With a seat in the Economy Comfort zone, you will enjoy extra
legroom and double the seat recline.

Seat Plus
Seat Plus, available in Economy Class for Air France flights, gives
you additional space and extra legroom.

Extra baggage award

In exchange for Miles, Flying Blue members can check in extra
baggage, on top of your standard baggage allowance. You can get
an extra baggage award voucher online via My Trip or by contacting
the Flying Blue Service Centre.

Extra legroom
You can buy a seat with extra legroom in exchange for Miles. Or, if
paying with money, you will receive a discount, depending on your
membership level.

Seat in a row of 2
On most intercontinental KLM flights, passengers can buy seats in a
row of just 2. You can enjoy the extra benefit of a seat in a row of 2
in exchange for Flying Blue Miles. When paying with money, you will
receive a discount, depending on your membership level.

À la carte meals
In addition to our standard meals, you can now enjoy five special à
la carte meals. You can order these special meals by paying in
euros or in exchange for your Award Miles.

Shopping in the air

Via Shop@KLM, you can buy tax-free items which will be delivered
on board or at your home address. Purchases can be made using
your Miles or by paying in euros. In the latter case, you will earn
Award Miles with your purchases.

Shopping on the ground

Members can spend Miles in the Flying Blue Store. After selecting
the award, you will receive an e-voucher in your e-mail inbox that
you can use to contact the partner’s reservation centre directly to
complete the purchase. You can also shop online in a number of
selected webshops and earn Miles on your purchases.

Award upgrade
With an award upgrade (or upgrade award), you can use your Miles
to be upgraded to a higher travel class than the one you booked.