Semence Bonane Citizenship: United State

Clearance: Public Trust

Address: 4660 Autumn Glory way Highest Grade:
Chantilly, Virginia, 20151 Veteran’s Preference: N/A
Phone: 301-281-3092 Disability: N/A
Email: [email protected] Availability: Permanent, Full-Time
Desired Location: United States:
Washington DC, Virginia, Maryland

Objective:
Human Resource specialist with 5+ years of experience with assisting and fulfilling organization staffing needs
and requirements. Seeking Human Resources position where my professional experience and education will
allow me to make an immediate contribution as an integral part of a progressive company.

Summary of Qualifications:
 Ability to present and clearly communicate pertinent policy or program information to senior leadership
and internal or external stakeholders
 Ability in resolving issues or problems across multiple offices or organizations
 Ability in Preparing reports, recommendations or analysis related to public health or delivery system
reform
 Proficient knowledge of Microsoft Office, with strong Excel skills
 Ability to handle highly confidential and sensitive information with discretion. Ability to relate to a
diversity of requests
 Excellent telephone manner with clear, concise and professional communication skills
 Strong working knowledge of ADP software, PeopleSoft, CareerScope, Microsoft Office, and as well as
the ability to learn new computer applications
 Ability to work at a strategic level and able to execute on day-to-day operational/administrative matters
 Results driven with emphasis on keeping customer and business commitments.
 Demonstrated process execution skills with strong attention to details, organizational skills, initiative,
and adaptability to change
 Highly self-motivated individual able to work autonomously

Educations & Certifications:

 Master’s in Human Resource Analytics and Management, American University, Washington, DC
(projected May 2021)
 SHRM-CP Certification, Society for Human Resource Management (projected June 2021)
 Human Resource Professional Certification, George Mason University, Fairfax, VA (May 2017)
 B.S Business Administration, Towson University MD, Towson, MD (December 2013)
● Concentration in Human Resources Management and Business Management
 Associate of Arts in Business Administration, Northern Virginia Community College, Annandale, VA
(May 2010)
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Professional Experience:

Tier-1 Support Specialist,

April 2019-Present
Department of Homeland Security: U.S. Customs and Border Protection, Washington, DC
Hours/weekly: 20
Supervisor: Rita Jackson, 571-363-1810, may contact
 Provide timely and accurate responses to inquiries from travelers around the globe regarding the
applications developed and managed by Department of Homeland Security U.S. Custom Border
Protection to aid in re-entry, visa renewal services, and other travel and immigration related topics.
EVUS, ESTA, TTP (Global Entry, Fast Sentri, and Nexus)
 Identify and respond to live contacts in order to give the appropriate response from the U.S. Custom
Border Protection-provided responses and materials.
 Identify multiple questions/concerns/inquiries in e-mail and respond using U.S. Custom Border
Protection-approved response template language.
 Identify and escalate inquiries that are unique and have no preapproved template language approved by
U.S. Custom Border Protection
 Identify and escalate any communication that is suspicious or threatening to the public safety and
transportation security.
 Answer customers questions; make referrals: help clarify U.S. Custom Border Protection policies and
procedures
 Provide information for filing claims with Department of Homeland Security
 Assess and transfer any reportable communications to the appropriate departments

Benefit Programs Specialist II,

May 2016-Present
Fairfax County Department of Family Services, Fairfax, VA
Hours/weekly: 40 C8-S19
Supervisor: Kelia Abbasi, 571-338-1829, may contact
 Performs comprehensive assessment of medical and financial needs to ensure the client's needs are met.
 Conducts in-depth interviews to determine initial and ongoing eligibility of clients for public assistance
programs such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), and/or Temporary
Assistance for Needy Families (TANF).
 Works with clients to assist with gathering of information necessary to establish eligibility.
 Applies, explains and interprets highly complex federal, state, and local policies to clients, service
providers, attorneys, the public, and other interested parties.
 Stay abreast of the movement and discussion of relevant health care coverage and reform policy issues,
including emerging legislation and legislative debates.
 Performs needs assessment of clients to aid in making appropriate referrals to other services.
 Uses various forms of automated technology such as SPIDER, PRODAGIO, ONENOTE, FOCUS,
SPARK, MMIS, ADAPT, VACMS, SAVE, and SVES to document, obtain, and verify information,
and to generate reports.
 Advocates for and assists families and individuals in obtaining services (e.g., mental health, mental
retardation, alcohol and drug, housing referrals, financial assistance, skills training, medical services).
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Life Enrichment Assistant/Concierge,

March 2014-October 2017
Sunrise Senior Living, Oakton, VA
Hours/weekly: 25
Supervisor: Bora Bisimwa, 571-422-2983, may contact
 Greeted potential residents, families, and visitors while managing both external and internal calls
 Provided an overview of community information inquiries in support of the marketing and sales efforts
 Assist with all-facility special events
 Provided general administration duties; facilitate resident programs as assigned in a timely and efficient
manner.
 Assisted in planning and conducting outings, and development of services strategy.
 Attended and contribute to recreation department meetings
 Assisted with newsletter, calendar, displays, and decorating
 Served as policy expert in one or more program areas, providing guidance, direction, and information to
other staff;
 Ensured safety and provide emergency and evacuation planning, practice, and implementation
 Documented unusual occurrences to facilitate adequate, thorough information sharing with the
residential provider or family (such as seizures, maladaptive behaviors, incidents/accidents, etc.)
 Accompanied people to appointments and community activities, ensuring engagement and safety
 Performed other duties as assigned and consistent with the level of preparation and experience

Human Service worker II /Employment Specialist,

November 2014-June 2015
Fairfax County Department of Family Services, Fairfax, VA
Hours/weekly: 40
Supervisor: Kellan Graves, 571-451-3286, may contact
● Maintain a high level of ethical conduct regarding confidentiality, dual-relationships while delivering exceptional
customer service
● Oversee and coordinate Virginia Serious and Violent Offender Reentry (VASAVOR) program.
● Oversee and manage a caseload of over 60 active at-risk clients and provide case management services for each;
obtain proper documentation, maintain updated case notes, etc.
● Performs comprehensive assessment of medical and financial needs to develop a plan of service to meet the
client's needs.
● Advocates for and assists individuals in obtaining services (e.g., mental health, mental retardation, alcohol and
drug, housing referrals, financial assistance, skills training, medical services)
● Works with clients to identify and address barriers to employment
● Worked with Family Social Service case managers in assisting clients with SNAP, TANF, MEDICAID, and
CHILD CARE.
● Facilitate customer access to supportive services, social services, training, education, and employment services, as
well as job search mechanics i.e.: job search techniques, resume writing, and interview skills
● Provide on-the-job supports as necessary, act as a liaison and advocate, and provide ongoing follow up and
support to both the individual and the employer as necessary
● Provides career counseling
● Assess client aptitude, values, interest inventories and training needs in assessing job readiness and preparing
client for entry/re-entry into the workforce
● Experience with Workforce Investment Act (WIA), Virginia Workforce Connection (Virtual one-stop), and
delivering CareerScope assessment
● Obtain signed releases from all clients in order to regularly communicate and share information with involved
professionals concerning each client needs and progress
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● Ensure individualized employment plan for enrolled participants is complete and coordinate with client and staff
as needed
● Works in a team environment with other public and private service providers, coordinates and manages clients'
participation in a variety of services
● Serves as policy expert in one or more program areas, providing guidance, direction, and information to other
staff
● Participate in monthly transition team meetings to delivering comprehensive update of each client from all
Partners (VASAVOR, Probation Officers, Living Free, Mental Health and OAR)
● Assists job seekers with job search and resume development
● Meet with each VASAVOR client once a week to develop and review objectives
● Assist with SkillSource Center/View program clientele and employment center coverage as needed.
● Tracks, monitors, and reports supportive services, client job placements, and enrolled client status; prepare a
monthly report

Human Resource Recruiter,

February 2014-November 2014
LSG SKY CHEFS, Dulles, VA
Hours/weekly: 40
Supervisor: Lynn,703-577-6810, may contact
 Internal: Union and Non-Union Employees in the CSC, Legal, Employee and Labor Relations
 External: Union Representatives, Job Applicants, Recruiters, Regulatory Compliance Officers and
Airline Customers
 Source, recruit, interview and select quality employees to staff various CSC positions
 Assisted in the development and implementation of personnel policies and procedures and participates
in developing department goals, objectives and systems.
 Conducts new employee orientation to ensure employees gain thorough understanding of benefit plans
and enrollment provisions so that individuals can make informed decisions.
 Partner with employees and management to communicate various HR policies
 Administered HR policies and procedures including employee benefits, wage increases, retirement, etc.
 Acted as first line liaison with union employees, facilitating resolution of employee concerns
 Assisted in the administration of Master National Agreement (MNA) grievance procedures
 Assisted with Department of Transportation (DOT) random drug and alcohol testing program and
company non-DOT pre-employment drug testing programs
 Supported auditing of clerical activities for accuracy and adherence to standards
 Delivered and / or facilitated CSC and company required training and development programs
 Assisted in planning and rollout of employee engagement activities
 Attended unemployment hearings as needed
 Assisted with miscellaneous HR functions as assigned

Human Resources Specialist,

January 2011-February 2014
Keller Professional Services, Baltimore, MD
Hours/weekly: 40
Supervisor: Rabiatu Bangura, 301-523-5103, may contact
 Developed and maintains effective relationships, provides sound guidance and value-added solutions
that contribute to clients’ success and growth of their business, and results in high customer satisfaction
and retention.
 Managed assigned book of business to include complex clients. Ensures all clients receive customized
solutions in accordance with internal standards and HR best practices, prompt issue resolution, and
timely follow-up.
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 Interacted with clients to gain knowledge of their business model and drivers, HR practices, goals and
objectives. Makes recommendations utilizing knowledge from various human resource disciplines to
address client needs and follows-up to ensure satisfaction
 Developed and delivers customized HR solutions that support and enhance the client’s organizational
culture, and work practices.
 Recommended training to improve business operations and minimize liability, e.g. harassment and
discrimination prevention, performance appraisal training, development of employee handbooks and
policies, job descriptions, employee counseling, terminations, and other programs.
 Identified legal and regulatory compliance concerns related to employee relations and partners with
clients to conduct employee coaching, counseling, reduction in force decisions, termination analysis,
separation agreements, and acts as point of communication between affected employee and client if
needed.
 Utilized HR, Compensation, EEO, or other appropriate Centers of Excellence (COE) and internal
partners to resolve challenging client issues.
 Delivered formal and informal presentations, including controversial topics or complex ideas in a clear,
concise and logical sequence at a level appropriate to the audience.
 Built, maintained, and promoted relationships with team members, peers across disciplines, sales staff,
and all other company team members ensuring effective coordination of communications and services
affecting clients.
 Partnered with other service team members to develop service strategy plans, identify client concerns,
and make recommendations to improve and strengthen the client relationship.
 Ensured all client and client-related interactions are properly and timely documented in the appropriate
client management systems and databases.