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    Rachel Pierce Resume

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    Rachel Pierce is an experienced shift lead and receptionist seeking a new opportunity. She has six years of experience in customer service roles developing strong leadership, communication, and problem-solving skills. Pierce strives to help teams exceed performance goals and looks to continuously improve operations. She holds a Bachelor's degree in Organizational Leadership from Arizona State University.

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    Rachel Pierce Resume

    Uploaded by

    api-538772963
    44 views2 pages
    Rachel Pierce is an experienced shift lead and receptionist seeking a new opportunity. She has six years of experience in customer service roles developing strong leadership, communication, and problem-solving skills. Pierce strives to help teams exceed performance goals and looks to continuously improve operations. She holds a Bachelor's degree in Organizational Leadership from Arizona State University.

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    Rachel Pierce is an experienced shift lead and receptionist seeking a new opportunity. She has six years of experience in customer service roles developing strong leadership, communication, and problem-solving skills. Pierce strives to help teams exceed performance goals and looks to continuously improve operations. She holds a Bachelor's degree in Organizational Leadership from Arizona State University.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    44 views2 pages

    Rachel Pierce Resume

    Uploaded by

    api-538772963
    Rachel Pierce is an experienced shift lead and receptionist seeking a new opportunity. She has six years of experience in customer service roles developing strong leadership, communication, and problem-solving skills. Pierce strives to help teams exceed performance goals and looks to continuously improve operations. She holds a Bachelor's degree in Organizational Leadership from Arizona State University.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    RACHEL PIERCE

    [email protected] Huntington Beach, CA 92647

    Summary Experienced shift lead goes above and beyond to support team and business objectives.
    Excellent interpersonal, communication and decision-making skills developed over six-year
    background in service industry. Focused on helping team members exceed performance
    targets.

    Skills  Customer-oriented  Leadership


     Labor and food cost control  Goal-oriented
     Cash handling ability  Continuous improvements
     Experienced in daily operations

    Experience Shift Supervisor 04/2015 - Current


    Starbucks | Fountain Valley, CA
     Collaborated with team members to improve performance and implement training
    updates.
     Performed opening and closing procedures including setting up registers and arranging
    products to keep facility operations-ready.
     Inspected incoming supplies to conform with materials specifications and quality standards.
     Assisted upper management with daily operations to meet standards of service and quality.
     Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
     Conveyed project information consistently and quickly to resolve issues and deliver
    constructive feedback.
     Resolved customer complaints and reported issues to senior management.

    Receptionist 05/2011 - 04/2015


    Calvary Baptist Church | Huntington Beach, CA
     Answered and directed incoming calls using multi-line telephone system.
     Directed clients to appropriate personnel to address concerns, resolve complaints or answer
    account-related questions.
     Greeted visitors, assessed needs and directed to appropriate personnel.
     Organized and updated schedules and monthly calendar obligations for various levels of
    management and staff.
     Sorted and distributed business correspondence to correct department or staff member,
    reducing dropped communications and enabling faster responses to key requests.
     Sorted incoming mail and directed to correct personnel each day.
     Created and sent out monthly newsletters.
     Delivered administrative support to team members, including making copies, sending faxes,
    organizing documents and rearranging schedules.

     
    Education and Business Administration And Management
    Training Golden West College | Huntington Beach, CA

    Bachelor of Arts: Organizational Leadership Expected in 05/2021


    Arizona State University | Tempe, AZ

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