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    Eagle Incident Form: User Information

    Uploaded by

    Abdul Rahoof
    An Eagle Incident form was submitted by Maoling Jiang on September 13th reporting an issue in Japan. The incident involves an incorrect address shown on an order confirmation. It is classified as Priority 3 and provides details of the wrong address displayed and references an example in the QA1 system with billing number 770033633.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Eagle Incident Form: User Information

    Uploaded by

    Abdul Rahoof
    18 views6 pages
    An Eagle Incident form was submitted by Maoling Jiang on September 13th reporting an issue in Japan. The incident involves an incorrect address shown on an order confirmation. It is classified as Priority 3 and provides details of the wrong address displayed and references an example in the QA1 system with billing number 770033633.

    Original Description:

    Issue 1

    Original Title

    Ticket 2019-037

    Copyright

    © © All Rights Reserved

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    An Eagle Incident form was submitted by Maoling Jiang on September 13th reporting an issue in Japan. The incident involves an incorrect address shown on an order confirmation. It is classified as Priority 3 and provides details of the wrong address displayed and references an example in the QA1 system with billing number 770033633.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    18 views6 pages

    Eagle Incident Form: User Information

    Uploaded by

    Abdul Rahoof
    An Eagle Incident form was submitted by Maoling Jiang on September 13th reporting an issue in Japan. The incident involves an incorrect address shown on an order confirmation. It is classified as Priority 3 and provides details of the wrong address displayed and references an example in the QA1 system with billing number 770033633.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 6

    Eagle Incident Form

    User Information (All fields mandatory)


    Incident found by (Name) Maoling jiang
    SAP User ID MJIANG Please provide your HTL ID
    Date & Time 13-Sep
    Contact number 070-1572-0150
    Email address [email protected]
    Business function IT
    Site Location Japan
    Key User Details:
    Submitted by Thierry Arbellot Name and HTL ID
    Submitter contact telephone number +65 9826 3177
    Submitter contact email address [email protected]
    Command Centre Contact Details
    Submitted by workstream workstream raising the issue
    Own reference the reference number the raising workstream will track this with

    Incident Details
    Incident area / Function
    Incident Classification
    Resolver Group
    No. of Users impacted (if known)

    Priority (Select from dropdown)


    Priority-3

    Summary / Title (max. 100 characters) TJ: Wrong address in order confirmation

    Detailed Description
    For example:
    - Document number The order confirmation with price must show sold-to name, address and telephone, not the ship-to customer. See attachment
    - Transaction number Form is issue from proforma invoice
    - Customer Example in QA1
    - Material Billing: 770033633
    - G/L Account Output type: ZCJ1 Order Confirm. TJ price
    - Employee
    *If >1 user affected then all user IDs should be quoted
    *Paste attachment into the Attachment worksheet
    PRIORITY
    SELECT A PRORITY
    Priority-1
    Priority-2
    Priority-3
    Priority-4
    How to take a screenshot
    As part of logging an incident, any errors, on screen displays, etc, need to be included on the 'Attachment' tab of th
    There are two ways you can take a screenshot which are detailed below for reference

    Using the Snipping Tool


    1. Click Start / All Programs / Accessories / Snipping Tool
    2. The following box should appear

    3. Click New and select the option you want to use

    Recommendation would be to use:


    Rectangular Snip - allows you to select a specific area on the screen
    Window Snip - takes a screenshot of the full screen (you can select either monitor if dual screens are in use)

    4. Once you have captured the screenshot a Snipping Tool window will come upchoose Edit / Copy from the Snippi
    5. Select Edit / Copy from the Snipping Tool menu and paste the screenshot into the Attachment tab on the Inciden
    he 'Attachment' tab of the spreadsheet

    Print Screen button on the keyboard


    1. Press the Print Screen button on your keyboard
    2. Go to the Attachment tab in the Incident Template and choose Paste

    Print Screen button on your keyboard

    creens are in use)

    t / Copy from the Snipping Tool menu and based into the Incident Template
    hment tab on the Incident Template
    TaO Incident Capture form
    Incident template field
    User information section:
    Incident found by
    Date/Time
    Site Location
    Submitted by
    Role of submitter
    Submitter contact telephone number
    Submitter contact email address
    Incident section:
    Incident area / Function
    Triole Resolver Group
    Incident Classification
    No. of Users impacted
    Priority
    Summary / Title
    Detailed Description

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