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    3-3-2 Create A Service Order in The CIC.: (C) Sap Ag IUT221 3-61

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    José Faia
    1. The document provides steps to create and process a service order in a customer interaction center (CIC) for a utility company. 2. It involves identifying a business partner, creating a service order and contact for that partner, releasing the order for processing, confirming completion of the order, and creating an activity report for the completed order. 3. Key details checked include the janitor being entered as the partner and service order number being recorded.

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    © All Rights Reserved
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    3-3-2 Create A Service Order in The CIC.: (C) Sap Ag IUT221 3-61

    Uploaded by

    José Faia
    19 views2 pages
    1. The document provides steps to create and process a service order in a customer interaction center (CIC) for a utility company. 2. It involves identifying a business partner, creating a service order and contact for that partner, releasing the order for processing, confirming completion of the order, and creating an activity report for the completed order. 3. Key details checked include the janitor being entered as the partner and service order number being recorded.

    Original Title

    WManager-116-117

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    1. The document provides steps to create and process a service order in a customer interaction center (CIC) for a utility company. 2. It involves identifying a business partner, creating a service order and contact for that partner, releasing the order for processing, confirming completion of the order, and creating an activity report for the completed order. 3. Key details checked include the janitor being entered as the partner and service order number being recorded.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    19 views2 pages

    3-3-2 Create A Service Order in The CIC.: (C) Sap Ag IUT221 3-61

    Uploaded by

    José Faia
    1. The document provides steps to create and process a service order in a customer interaction center (CIC) for a utility company. 2. It involves identifying a business partner, creating a service order and contact for that partner, releasing the order for processing, confirming completion of the order, and creating an activity report for the completed order. 3. Key details checked include the janitor being entered as the partner and service order number being recorded.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Choose Utilities Industry → Customer Service → Front Office/Customer

    Interaction Center → Customer Interaction Center


    Using the search criteria in Front Office, identify your business partner
    by entering the Business partner number TE0301A###. Choose Enter
    twice.
    In the business partner's data environment, open the menu using the
    right mouse button at premise level and then choose the front office
    process Connection Object Environment.
    Select the connection object and choose Change Object.
    Choose Notes.
    Enter C1 (caretaker) in the Static Note field.
    In the Business Partner field, enter TE0501A###.
    Choose Enter, save and return to the CIC.
    3-3-2 Create a service order in the CIC.
    In the business partner's data environment, open the menu using the
    right mouse button at device level and then choose the front office
    process Create repair order.
    The service order is created in the background.
    A customer contact is also created. Save the entries on the Create
    Contact screen.
    3-3-3 Display the service order in CIC and release it for processing. Is the janitor
    entered as the partner? Make a note of the order number.
    Call up the Documents tab page and choose Refresh.
    Select Service orders and choose the Change function for the device
    repair.
    Change the status of the service order by choosing Put in process. In the
    dialog box, choose W/o print.
    Display the service order again and make sure the status has changed to
    REL.
    Select the Partner card and check that the caretaker has been entered.
    Service order number = ___________________________

    (C) SAP AG IUT221 3-61


    3-3-4 Perform a time confirmation (completion confirmation) for the service
    order.
    Choose Utilities Industry → Work Management → Processing → Service
    Processing → Confirmation → Entry → Individual Confirmation (Time)
    In the Order field, specify the service order number and choose Enter.
    Select Parameters and set the Final confirmation indicator.
    Select all of the operations and choose Actual data.
    Enter a value in the Actual Work field, or use the default value.
    You can view the confirmation data of the individual operations by
    using the Previous operation and Next operation options.
    Save your data.
    3-3-5 Create an activity report (notification) for the service order.
    Choose Utilities Industry → Work Management → Processing → Service
    Processing → Order → Service Order → Change.
    Enter the order number, and choose Enter.
    Choose Notification.
    In the Notification type field, enter the Notification type S2 (Activity
    Report).
    Choose the Items tab page.
    Maintain any data on the Object part, Damage under Items, and Cause
    code under Causes.
    Save your entries.

    (C) SAP AG IUT221 3-62

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