Of S01328 BM101B Final Assessment

Page 1 of 13
S01328 BM101B Final Assessment
Section 1
1. Economic environment
Due to the covid pandemic and must imposed locked ,th south African
economy went into recession and a lot of people went jobless thus thus
lowering the disposal income of these consumers who then cut their
expenditure by not affording to buy Spur Group’s .The government responded
by lowering interest rate which has become and opportunity for spur
corporation to borrow money and expand the business and also consumer
demand is rising due to this lower interest thus affording spur corporation .
Technology environment
Technology has changed everything about how Spur corporation conduct its
business.Spur corporation can take advantage of this deployed of 5 g network
in south Africa by developing mobile Apps which enables customers to book
food online and conduct online payment thus facilitating dial delivery.
Natural environment
Global warming has now become a reality we have seen droughts,cyclone
idai .Spur corporation must be ethical in its dealing by avoiding using plastic
bags which are using non-recycleable.The group mustmake use all its
implementment the use paper bags in order to conserve the
environment.When spur is seenas caring for the environment it will attract
more customers thus increase in sales and profitability
International Environment
“when Europe sneenzes the world catches the flue”.The world is now linked
operating as a single unit the corona virus which started in china has
negatively affected Spur corporation due to the fact that during the 21 days
lockdown it closed some of it outlets lading to a loss of revenue .
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Section
2.Insurance companies for example ZImnat can make this use of the sales
orientation by using aggressive selling techniques such as the hard sell.But However
in order to companies to grow ,survive they must meet the need of the customers by
understanding what customers really want .In today era Companies such as Zimnat
must use Marketing Orienation approach since sales orientation cannot adequate
identify the need and wants of customers .
3. An intensive distribution is used those product such as toilet papers .Which

customers don’t get too much time making a decision .Products distributed using this
strategy are usually lower priced such as bread customers are price sensitive to
bread.Usually it is used together with an undifferentiated targeting strategy ,targeting
the whole market this a single product bread
4.Retailers such as First pack in Zimbabwe make use of Omni channel they
intergrate different methods of shopping such as online ,brick and mortar and by
using a phone.Its main advantage is that your cater for those customers who want to
do shopping in the comfort of their homes and its disadvantage is its complex and
complicated to manage and intergrate online and offline payment systems.
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Section 3
5 Central commercial bank requires that all documentation is required before an

application can be submitted and also the operators who run proof machines re-run
each teller’s work to check accuracy and then route the work through clearing thus
doing pre control to anticipates and prevents errors . They proof machines in the
Commercial bank department once the moment errors are identified, the process is
stopped,
6. the two example includes the following
 Check filers are responsible for filing thousands of checks and deposits in the
proper file, checking signatures for accuracy and preparing the cancelled
checks for monthly bank statements.
 employees deal with other errors that have occurred, such as incorrect bank
statements or balances or queries about unsuccessful credit applications
7.Post control is being applied at the end product in the Commercial central bank
where people must answer phone calls from tellers who need to verify balances
before cashing a check or processing a savings withdrawal. This process of
checking on balances before releasing funds minimises the risk to the organisation.
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Section 4
To: Ministry of Trade and Commerce Zimbabwe
From :Gift Simau
Report 1:
The nature of the modern business environment .
The modern business environment know as the Macro environment is now very
volatile than before .The subgoups of the environment which include
political,economic,social,natural and technological environment are changing faster
than the organisations. For Organisations in Zimbabwe such as Econet wireless to
survive they must quickly adapt those these changes and have flexible structures
and respondly quicky to these changes .
Report 2:
The assumptions and description of the systems approach to management
Organisation are regards as open systems eg econent wireless .Econet wireless

takes inputs from the environment such as labour (graduates,raw materials ) and
those these inputs using the management functions of planning,organising,leading
and control to give outputs of service like voice calls ,data bundles ,ecocash and
ecosure .
Report 3
The impact of the COVID-19 pandemic on business operations.

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Covid 19 has reality negatively affected business operations .During the lock period
other organisation closed down for example the company I was working in was just a
start up it closed down and stopped operation.Businesses incurred losses since
sales were very low and other were paying salaries to people who were not at
work .However technology companies such econet saw an increase in their sales as
most people were encouraged to work from home.Econet took advantage of this by
providing 8 gig data for for RTGS$600 which was affordable .
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Section 5
10 Toys for Africa is an profit making ,private limited company ,medium sized
organization .
11. There are 3 level of management for Toys for Africa
Top management level
.Themba is at the top management level and is responsible for setting long term
goals ranging from 3 to 10 years for toys for Africa.Themba is responsible for the
overall direction of the organization.
Middle management
Consist of Busi for sales and marketing ,joe for production and operations and
suzie for finance.These middle managers are between top management and
operational managers.They develop tactical plans ranging from 1 to 3 years .
Operation level management
Consist of Mpho sales team leader ,and paul and pumba .these guys implement the
strategies developed by Themba.Their plans range from 1 month to a maximum of 1
year .
12. Joe in the operations department, is responsible for implementing the Toys for
Africa strategy and operational planning
13. Themba must fulfil these following roles
 Entrepreneur Themba must be creative and think of other innovative ways

of developing dolls and toys
 Distrubance handler –Themba must try to manage conflict if it arise
between Busi and suzie regarding financial resources
 Resource allocator – themba must equally allocate resource to Busi
,Suzie,and Joe
 Leader –themba must motivate all employees in the organization to give
their best for toy for Africa to achieve its goals
14. Themba must develop conceptual skills in order to understand abstract
ideas
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Section 6
15
 For Sappi organising has facilitated the effective allocation of resources

between the different regions it operates in .
 Organising reduces conflict for sappi as each department will know what is
being expected from it .
 Organising has created a framework for Sappi to meet its Objectives and
goals thus why sappi started as a small organization and grew to become a
multination company
 Organising has created Effective Communication between all regions Sappi
operate in.
16 .Organisational structure will enable Sappi to provide guidance to all emplooyes

by creating channels of commu ication that govern the workflow of Sappi.It will make
is easier for Sappi to add new Position Eg Research and development .
QUESTION 3
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QUESTION 4
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QUESTION 5
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Page 1 of 13

S01328 BM101B Final Assessment

3. An intensive distribution is used those product such as toilet papers .Which

5 Central commercial bank requires that all documentation is required before an

6. the two example includes the following

To: Ministry of Trade and Commerce Zimbabwe

From :Gift Simau

The nature of the modern business environment .

The assumptions and description of the systems approach to management

Organisation are regards as open systems eg econent wireless .Econet wireless

The impact of the COVID-19 pandemic on business operations.

11. There are 3 level of management for Toys for Africa

Top management level

Operation level management

13. Themba must fulfil these following roles

 Entrepreneur Themba must be creative and think of other innovative ways

 For Sappi organising has facilitated the effective allocation of resources

16 .Organisational structure will enable Sappi to provide guidance to all emplooyes

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