Choosing The Right Metrics For Listerine Brand Management in Brazil Case Analysis and Case Solution

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The case discusses metrics for managing the Listerine brand in Brazil and outlines the steps to analyze a case study and develop recommendations.

The central issue is determining the right metrics to manage the Listerine brand in Brazil.

Tools like SWOT, Porter's Five Forces, PESTEL, VRIO, value chain analysis, BCG matrix, Ansoff matrix and marketing mix are used to analyze the case.

Choosing the Right Metrics for Listerine

Brand Management in Brazil Case


Analysis and Case Solution
Posted by Peter Williams on Aug 09 2018

Introduction of Choosing the Right Metrics for


Listerine Brand Management in Brazil Case
Solution
The Choosing the Right Metrics for Listerine Brand Management in Brazil case
study is a Harvard Business Review case study, which presents a simulated
practical experience to the reader allowing them to learn about real life
problems in the business world. The Choosing the Right Metrics for Listerine
Brand Management in Brazil case consisted of a central issue to the
organization, which had to be identified, analysed and creative solutions had
to be drawn to tackle the issue. This paper presents the solved Choosing the
Right Metrics for Listerine Brand Management in Brazil case analysis and case
solution. The method through which the analysis is done is mentioned,
followed by the relevant tools used in finding the solution.
The case solution first identifies the central issue to the Choosing the Right
Metrics for Listerine Brand Management in Brazil case study, and the relevant
stakeholders affected by this issue. This is known as the problem
identification stage. After this, the relevant tools and models are used, which
help in the case study analysis and case study solution. The tools used in
identifying the solution consist of the SWOT Analysis, Porter Five Forces
Analysis, PESTEL Analysis, VRIO analysis, Value Chain Analysis, BCG Matrix
analysis, Ansoff Matrix analysis, and the Marketing Mix analysis. The solution
consists of recommended strategies to overcome this central issue. It is a
good idea to also propose alternative case study solutions, because if the
main solution is not found feasible, then the alternative solutions could be
implemented. Lastly, a good case study solution also includes an
implementation plan for the recommendation strategies. This shows how
through a step-by-step procedure as to how the central issue can be
resolved.

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Problem Identification of Choosing the Right


Metrics for Listerine Brand Management in
Brazil Case Solution
Harvard Business Review cases involve a central problem that is being faced
by the organization and these problems affect a number of stakeholders. In
the problem identification stage, the problem faced by Choosing the Right
Metrics for Listerine Brand Management in Brazil is identified through reading
of the case. This could be mentioned at the start of the reading, the middle
or the end. At times in a case analysis, the problem may be clearly evident in
the reading of the HBR case. At other times, finding the issue is the job of
the person analysing the case. It is also important to understand what
stakeholders are affected by the problem and how. The goals of the
stakeholders and are the organization are also identified to ensure that the
case study analysis are consistent with these.

Analysis of the Choosing the Right Metrics for


Listerine Brand Management in Brazil HBR Case
Study
The objective of the case should be focused on. This is doing the Choosing
the Right Metrics for Listerine Brand Management in Brazil Case Solution.
This analysis can be proceeded in a step-by-step procedure to ensure that
effective solutions are found.

 In the first step, a growth path of the company can be formulated that
lays down its vision, mission and strategic aims. These can usually be
developed using the company history is provided in the case. Company
history is helpful in a Business Case study as it helps one understand
what the scope of the solutions will be for the case study.
 The next step is of understanding the company; its people, their
priorities and the overall culture. This can be done by using company
history. It can also be done by looking at anecdotal instances of
managers or employees that are usually included in an HBR case study
description to give the reader a real feel of the situation.
 Lastly, a timeline of the issues and events in the case needs to be
made. Arranging events in a timeline allows one to predict the next
few events that are likely to take place. It also helps one in developing
the case study solutions. The timeline also helps in understanding the
continuous challenges that are being faced by the organisation.

SWOT analysis of Choosing the Right Metrics for Listerine


Brand Management in Brazil
An important tool that helps in addressing the central issue of the case and
coming up with Choosing the Right Metrics for Listerine Brand Management
in Brazil HBR case solution is the SWOT analysis.

 The SWOT analysis is a strategic management tool that lists down in


the form of a matrix, an organisation's internal strengths and
weaknesses, and external opportunities and threats. It helps in the
strategic analysis of Choosing the Right Metrics for Listerine Brand
Management in Brazil.
 Once this listing has been done, a clearer picture can be developed in
regards to how strategies will be formed to address the main problem.
For example, strengths will be used as an advantage in solving the
issue.

Therefore, the SWOT analysis is a helpful tool in coming up with the


Choosing the Right Metrics for Listerine Brand Management in Brazil Case
Study answers. One does not need to remain restricted to using the
traditional SWOT analysis, but the advanced TOWS matrix or weighted
average SWOT analysis can also be used.

Porter Five Forces Analysis for Choosing the Right Metrics


for Listerine Brand Management in Brazil
Another helpful tool in finding the case solutions is of Porter's Five Forces
analysis. This is also a strategic tool that is used to analyse the competitive
environment of the industry in which Choosing the Right Metrics for Listerine
Brand Management in Brazil operates in. Analysis of the industry is important
as businesses do not work in isolation in real life, but are affected by the
business environment of the industry that they operate in. Harvard Business
case studies represent real-life situations, and therefore, an analysis of the
industry's competitive environment needs to be carried out to come up with
more holistic case study solutions. In Porter's Five Forces analysis, the
industry is analysed along 5 dimensions.

 These are the threats that the industry faces due to new entrants.
 It includes the threat of substitute products.
 It includes the bargaining power of buyers in the industry.
 It includes the bargaining power of suppliers in an industry.
 Lastly, the overall rivalry or competition within the industry is
analysed.
This tool helps one understand the relative powers of the major players in
the industry and its overall competitive dynamics. Actionable and practical
solutions can then be developed by keeping these factors into perspective.

PESTEL Analysis of Choosing the Right Metrics for Listerine


Brand Management in Brazil
Another helpful tool that should be used in finding the case study solutions is
the PESTEL analysis. This also looks at the external business environment of
the organisation helps in finding case study Analysis to real-life business
issues as in HBR cases.

 The PESTEL analysis particularly looks at the macro environmental


factors that affect the industry. These are the political, environmental,
social, technological, environmental and legal (regulatory) factors
affecting the industry.
 Factors within each of these 6 should be listed down, and analysis
should be made as to how these affect the organisation under
question.
 These factors are also responsible for the future growth and challenges
within the industry. Hence, they should be taken into consideration
when coming up with the Choosing the Right Metrics for Listerine
Brand Management in Brazil case solution.

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VRIO Analysis of Choosing the Right Metrics for Listerine


Brand Management in Brazil
This is an analysis carried out to know about the internal strengths and
capabilities of Choosing the Right Metrics for Listerine Brand Management in
Brazil. Under the VRIO analysis, the following steps are carried out:

 The internal resources of Choosing the Right Metrics for Listerine Brand
Management in Brazil are listed down.
 Each of these resources are assessed in terms of the value it brings to
the organization.
 Each resource is assessed in terms of how rare it is. A rare resource is
one that is not commonly used by competitors.
 Each resource is assessed whether it could be imitated by competition
easily or not.
 Lastly, each resource is assessed in terms of whether the organization
can use it to an advantage or not.
The analysis done on the 4 dimensions; Value, Rareness, Imitability, and
Organization. If a resource is high on all of these 4, then it brings long-term
competitive advantage. If a resource is high on Value, Rareness, and
Imitability, then it brings an unused competitive advantage. If a resource is
high on Value and Rareness, then it only brings temporary competitive
advantage. If a resource is only valuable, then it’s a competitive parity. If it’s
none, then it can be regarded as a competitive disadvantage.

Value Chain Analysis of Choosing the Right Metrics for


Listerine Brand Management in Brazil
The Value chain analysis of Choosing the Right Metrics for Listerine Brand
Management in Brazil helps in identifying the activities of an organization,
and how these add value in terms of cost reduction and differentiation. This
tool is used in the case study analysis as follows:

 The firm’s primary and support activities are listed down.


 Identifying the importance of these activities in the cost of the product
and the differentiation they produce.
 Lastly, differentiation or cost reduction strategies are to be used for
each of these activities to increase the overall value provided by these
activities.

Recognizing value creating activities and enhancing the value that they
create allow Choosing the Right Metrics for Listerine Brand Management in
Brazil to increase its competitive advantage.

BCG Matrix of Choosing the Right Metrics for Listerine


Brand Management in Brazil
The BCG Matrix is an important tool in deciding whether an organization
should invest or divest in its strategic business units. The matrix involves
placing the strategic business units of a business in one of four categories;
question marks, stars, dogs and cash cows. The placement in these
categories depends on the relative market share of the organization and the
market growth of these strategic business units. The steps to be followed in
this analysis is as follows:

 Identify the relative market share of each strategic business unit.


 Identify the market growth of each strategic business unit.
 Place these strategic business units in one of four categories. Question
Marks are those strategic business units with high market share and
low market growth rate. Stars are those strategic business units with
high market share and high market growth rate. Cash Cows are those
strategic business units with high market share and low market growth
rate. Dogs are those strategic business units with low market share
and low growth rate.
 Relevant strategies should be implemented for each strategic business
unit depending on its position in the matrix.

The strategies identified from the Choosing the Right Metrics for Listerine
Brand Management in Brazil BCG matrix and included in the case pdf. These
are either to further develop the product, penetrate the market, develop the
market, diversification, investing or divesting.

Ansoff Matrix of Choosing the Right Metrics for Listerine


Brand Management in Brazil
Ansoff Matrix is an important strategic tool to come up with future strategies
for Choosing the Right Metrics for Listerine Brand Management in Brazil in
the case solution. It helps decide whether an organization should pursue
future expansion in new markets and products or should it focus on existing
markets and products.

 The organization can penetrate into existing markets with its existing
products. This is known as market penetration strategy.
 The organization can develop new products for the existing market.
This is known as product development strategy.
 The organization can enter new markets with its existing products. This
is known as market development strategy.
 The organization can enter into new markets with new products. This is
known as a diversification strategy.

The choice of strategy depends on the analysis of the previous tools used
and the level of risk the organization is willing to take.

Marketing Mix of Choosing the Right Metrics for Listerine


Brand Management in Brazil
Choosing the Right Metrics for Listerine Brand Management in Brazil needs to
bring out certain responses from the market that it targets. To do so, it will
need to use the marketing mix, which serves as a tool in helping bring out
responses from the market. The 4 elements of the marketing mix are
Product, Price, Place and Promotions. The following steps are required to
carry out a marketing mix analysis and include this in the case study
analysis.

 Analyse the company’s products and devise strategies to improve the


product offering of the company.
 Analyse the company’s price points and devise strategies that could be
based on competition, value or cost.
 Analyse the company’s promotion mix. This includes the
advertisement, public relations, personal selling, sales promotion, and
direct marketing. Strategies will be devised which makes use of a few
or all of these elements.
 Analyse the company’s distribution and reach. Strategies can be
devised to improve the availability of the company’s products.

Choosing the Right Metrics for Listerine Brand Management


in Brazil Blue Ocean Strategy
The strategies devised and included in the Choosing the Right Metrics for
Listerine Brand Management in Brazil case memo should have a blue ocean
strategy. A blue ocean strategy is a strategy that involves firms seeking
uncontested market spaces, which makes the competition of the company
irrelevant. It involves coming up with new and unique products or ideas
through innovation. This gives the organization a competitive advantage over
other firms, unlike a red ocean strategy.

Competitors analysis of Choosing the Right Metrics for


Listerine Brand Management in Brazil
The PESTEL analysis discussed previously looked at the macro environmental
factors affecting business, but not the microenvironmental factors. One of
the microenvironmental factors are competitors, which are addressed by a
competitor analysis. The Competitors analysis of Choosing the Right Metrics
for Listerine Brand Management in Brazil looks at the direct and indirect
competitors within the industry that it operates in.

 This involves a detailed analysis of their actions and how these would
affect the future strategies of Choosing the Right Metrics for Listerine
Brand Management in Brazil.
 It involves looking at the current market share of the company and its
competitors.
 It should compare the marketing mix elements of competitors, their
supply chain, human resources, financial strength etc.
 It also should look at the potential opportunities and threats that these
competitors pose on the company.

Organisation of the Analysis into Choosing the Right Metrics


for Listerine Brand Management in Brazil Case Study
Solution
Once various tools have been used to analyse the case, the findings of this
analysis need to be incorporated into practical and actionable solutions.
These solutions will also be the Choosing the Right Metrics for Listerine Brand
Management in Brazil case answers. These are usually in the form of
strategies that the organisation can adopt. The following step-by-step
procedure can be used to organise the Harvard Business case solution and
recommendations:
 The first step of the solution is to come up with a corporate level
strategy for the organisation. This part consists of solutions that
address issues faced by the organisation on a strategic level. This
could include suggestions, changes or recommendations to the
company's vision, mission and its strategic objectives. It can include
recommendations on how the organisation can work towards achieving
these strategic objectives. Furthermore, it needs to be explained how
the stated recommendations will help in solving the main issue
mentioned in the case and where the company will stand in the future
as a result of these.
 The second step of the solution is to come up with a business level
strategy. The HBR case studies may present issues faced by a part of
the organisation. For example, the issues may be stated for marketing
and the role of a marketing manager needs to be assumed. So,
recommendations and suggestions need to address the strategy of the
marketing department in this case. Therefore, the strategic objectives
of this business unit (Marketing) will be laid down in the solutions and
recommendations will be made as to how to achieve these objectives.
Similar would be the case for any other business unit or department
such as human resources, finance, IT etc. The important thing to note
here is that the business level strategy needs to be aligned with the
overall corporate strategy of the organisation. For example, if one
suggests the organisation to focus on differentiation for competitive
advantage as a corporate level strategy, then it can't be recommended
for the Choosing the Right Metrics for Listerine Brand Management in
Brazil Case Study Solution that the business unit should focus on costs.
 The third step is not compulsory but depends from case to case. In
some HBR case studies, one may be required to analyse an issue at a
department. This issue may be analysed for a manager or employee as
well. In these cases, recommendations need to be made for these
people. The solution may state that objectives that these people need
to achieve and how these objectives would be achieved.

The case study analysis and solution, and Choosing the Right Metrics for
Listerine Brand Management in Brazil case answers should be written down
in the Choosing the Right Metrics for Listerine Brand Management in Brazil
case memo, clearly identifying which part shows what. The Choosing the
Right Metrics for Listerine Brand Management in Brazil case should be in a
professional format, presenting points clearly that are well understood by the
reader.

Alternate solution to the Choosing the Right


Metrics for Listerine Brand Management in
Brazil HBR case study
It is important to have more than one solution to the case study. This is the
alternate solution that would be implemented if the original proposed
solution is found infeasible or impossible due to a change in circumstances.
The alternate solution for Choosing the Right Metrics for Listerine Brand
Management in Brazil is presented in the same way as the original solution,
where it consists of a corporate level strategy, business level strategy and
other recommendations.

Implementation of Choosing the Right Metrics


for Listerine Brand Management in Brazil Case
Solution
The case study does not end at just providing recommendations to the issues
at hand. One is also required to provide how these recommendations would
be implemented. This is shown through a proper implementation framework.
A detailed implementation framework helps in distinguishing between an
average and an above average case study answer. A good implementation
framework shows the proposed plan and how the organisations' resources
would be used to achieve the objectives. It also lays down the changes
needed to be made as well as the assumptions in the process.

 A proper implementation framework shows that one has clearly


understood the case study and the main issue within it.
 It shows that one has been clarified with the HBR fundamentals on the
topic.
 It shows that the details provided in the case have been properly
analysed.
 It shows that one has developed an ability to prioritise
recommendations and how these could be successfully implemented.
 The implementation framework also helps by removing out any
recommendations that are not practical or actionable as these could
not be implemented. Therefore, the implementation framework
ensures that the solution to the Choosing the Right Metrics for Listerine
Brand Management in Brazil Harvard case is complete and properly
answered.

Recommendations and Action Plan for Choosing


the Right Metrics for Listerine Brand
Management in Brazil case analysis
For Choosing the Right Metrics for Listerine Brand Management in Brazil,
based on the SWOT Analysis, Porter Five Forces Analysis, PESTEL Analysis,
VRIO analysis, Value Chain Analysis, BCG Matrix analysis, Ansoff Matrix
analysis, and the Marketing Mix analysis, the recommendations and action
plan are as follows:
 Choosing the Right Metrics for Listerine Brand Management in Brazil
should focus on making use of its strengths identified from the VRIO
analysis to make the most of the opportunities identified from the
PESTEL.
 Choosing the Right Metrics for Listerine Brand Management in Brazil
should enhance the value creating activities within its value chain.
 Choosing the Right Metrics for Listerine Brand Management in Brazil
should invest in its stars and cash cows, while getting rid of the dogs
identified from the BCG Matrix analysis.
 To achieve its overall corporate and business level objectives, it should
make use of the marketing mix tools to obtain desired results from its
target market.

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