Published by : International Journal of Engineering Research & Technology (IJERT)

http://www.ijert.org ISSN: 2278-0181

Vol. 9 Issue 09, September-2020

College Enquiry Chat-Bot System

Harshala Gawade Prachi Vishe
Computer Department Computer Department
Saraswati College of Engg Kharghar, India Saraswati College of Engg Kharghar, India

Vedika Patil Sonali Kolpe

Computer Department Computer Department
Saraswati College of Engg Kharghar, India Saraswati College of Engg Kharghar, India

II. LITERATURE SURVEY

Abstract—Nowadays, many people are using smartphone with A literature survey is a comprehensive summary of previous
many new applications i.e. technology is growing day by day. research on a topic. The literature review surveys scholarly
Today Artificial Intelligence is playing a major role in a variety articles, books, and other sources relevant to a particular
of fields ranging from industries in product manufacturing, to
customer care in public relations. As there are many online
area of research. It should give a theoretical base for the
Artificial Intelligence (AI) systems or chat bots which are in research and help you (the author) determine the nature of
existence that help people solve their problems. So, we are your research. [14]
going to implement a virtual assistant based on AI that can Prof. Ram Manoj Sharma [2] proposed a college enquiry
solve any college related query. This will work as a College chatbot system which has been built by using Artificial
Oriented Intelligence machine. This virtual machine will Intelligence algorithms. The bot analyses user’s query and
respond the queries of students on college related issues. A chat understands user messages. The system has modules like
bot has information stored in its database to identify the Online chatbot, Online Noticeboards etc[2].
sentences and making a decision itself as response to answer a P.Nikhila, G.Jyothi, K.Mounika, Mr. C Kishor Kumar
given question. The college enquiry chat bot will be built using
algorithm that analyses queries and understand user’s
Reddy and Dr. B V Ramana Murthy [3], they have designed
message. using AIML (Artificial Intelligence Mark-up Language) to
make response to queries. AIML is employed to make or
Keywords— Artificial Intelligence, Database, Intelligence customize alicebot that could be a chat-bot application
Machine. supported ALICE free code [3].
I. INTRODUCTION Harsh Pawar , Pranav Prabhu, Ajay Yadav, Vincent
A chatbot is a software application used to conduct an on- Mendonca , Joyce Lemos [6], a chatbot is designed by them
line chat conversation via text or text-to-speech, in lieu of using knowledge in database. The proposed system has
providing direct contact with a live human agent. Designed Online Enquiry and Online Chatbot System. The
to convincingly simulate the way a human would behave as development is done using various programming languages
a conversational partner [14]. Bots can be created by using by creating a user friendly graphical interface to send and
language like Artificial Intelligence Mark-up receive response. The main purpose is it uses SQL
Language(AIML), a language based on XML that allow (Structured Query Language) for pattern matching which is
developer’s write rules for the bot to follow. Another been stored in program [6].
drawback is writing rules for different scenarios is very time Nitesh Thakur, Akshay Hiwrale, Sourabh Selote, Abhijeet
consuming and it is impossible to write rules for every Shinde and Prof. Namrata Mahakalkar [10], proposed an
possible scenario. So these bots can handle simple queries artificial chatbot using NLP (Natural Language Processing)
but fail to manage complex queries is stated in paper [7]. In which can be done in two ways the first via written text and
paper [2] the chat-bot system is been proposed and designed the second is via verbal or voice communication. Written
using chat fuel platform and integrated in Facebook page. communication is much easier than the verbal
The chatbot has been designed to provide students feel like communication. This paper introduces an interest in some
talking to the staff from college and their queries are emerging capabilities for evolving speed understanding and
addressed through the conversational text. Responses can be processing in virtual human dialogue system [10].
provided to the user in text format, pictures and with many
more features provided by the chat fuel. The setup AI III. PROPOSED METHODOLOGY
feature makes the bot smart and answers the queries of user The proposed methodology makes use of both qualitative
[2]. and quantitative perspectives, and includes a broad array of
The purpose of developing this project is based on an approaches such as literature reviews, expert opinions, focus
intellectual chat-bot system which will deal with the groups, and content validation [14].
academic activities like admission enquiry, fees structure,
scholarship details, time-table of every department, details The proposed system will have the following modules:
of the documents required to attach etc. With this chat-bot A] Online Enquiry:
system it will be easy for the student to directly clear their Students can enquire about facilities and query related to
queries in lesser time. exams, academics, fee structure, etc.
Students can also ask questions related to placement
activities.

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(This work is licensed under a Creative Commons Attribution 4.0 International License.)
Published by : International Journal of Engineering Research & Technology (IJERT)
http://www.ijert.org ISSN: 2278-0181
Vol. 9 Issue 09, September-2020

B] Online Chatbot: assistance. This system is developing chat bot based on

The result can be showed in the form of images and card android system so with the combination of Artificial
format or in text format. The query will be answered on the Intelligent Knowledgeable database and virtual assistance.
basis of questions asked and the language model built and We can develop such chat bot which will make a conversion
also the response media created. between human and machine and will satisfy the question
Users that want to enquire about the college at the time of raised by user. The main motive of the project is to reduce
admission or any competition held in the college can query the work load on the college's office staff and reduce the
to the chat-bot. response time to a user's query.
Given below is the system architecture of this chat-bot:
V. REFERENCES
[1] Ms.Ch.Lavanya Susanna, R.Pratyusha, P.Swathi, P.Rishi Krishna,
V.Sai Pradeep, “College Enquiry Chatbot”, International Research
Journal of Engineering and Technology (IRJET), e-ISSN: 2395-
0056, p-ISSN: 2395-0072, Volume: 07 Issue: 3 Mar 2020 pp 784-
788.
[2] Assistant Prof Ram Manoj Sharma, “Chatbot based College
Information System”, RESEARCH REVIEW International Journal
of Multidisciplinary, ISSN: 2455-3085 (Online), Volume-04, Issue-
03, March-2019, pp 109-112.
[3] P.Nikhila, G.Jyothi, K.Mounika, Mr. C Kishor Kumar Reddy and
Dr. B V Ramana Murthy on , “Chatbots Using Artificial
Intelligence”, International Journal of Research and
Development,Volume VIII, Issue I, January/2019, ISSN NO:2236-
6124, pp 1-12.
[4] Payal Jain, “College Enquiry ChatBot Using Iterative Model”,
International Journal of Scientific Engineering and Research
(IJSER),ISSN (Online): 2347-3878, Volume 7 Issue 1, January
2019, pp 80-83.
[5] Sagar Pawar, Omkar Rane, Ojas Wankhade, Pradnya Mehta, “A
The basic algorithm that will be implemented for working of Web Based College Enquiry Chatbot with Results”, International
this proposed system is as follows: Journal of Innovative Research in Science, Engineering and
Technology, ISSN(Online): 2319-8753, ISSN (Print): 2347-6710,
Vol. 7, Issue 4, April 2018, pp 3874-3880.
Step 1: Start. [6] Harsh Pawar , Pranav Prabhu, Ajay Yadav, Vincent Mendonca ,
Joyce Lemos, “College Enquiry Chatbot Using Knowledge in
Step 2: Get the input query from the user. Database”, International Journal for Research in Applied Science &
Engineering Technology (IJRASET), ISSN: 2321-9653; IC Value:
45.98, SJ Impact Factor: 6.887, Volume 6, Issue IV, April 2018, pp
Step 3: The query is pre-processed. E.g. suppose there is this 2494- 2496.
query “what are the project domains for CSE fourth year [7] Jincy Susan Thomas, Seena Thomas, “Chatbot Using Gated End-to-
major projects.” So, we are going to remove these stop End Memory Networks”, International Research Journal of
words like “are”, “the” using pre-processing technique. Engineering and Technology (IRJET) e-ISSN: 2395-0056, p-ISSN:
2395-0072, Volume: 05 Issue: 03 Mar 2018, pp 3730- 3735.
[8] Prof. Suprita Das, Prof. Ela Kumar, “Determining Accuracy of
Step 4: Fetch the remaining keywords from the query. Chatbot by applying Algorithm Design and Defined process”, 4th
International Conference on Computing Communication and
Step 5: Match the fetched keywords with the keywords in Automation (ICCCA), 2018, 978-1-5386-6947-1/18/2018 IEEE, pp
1-6.
Knowledge base, and provide an appropriate response. [9] Prof.K.Bala, Mukesh Kumar ,Sayali Hulawale, Sahil Pandita,
“Chatbot For College Management System Using A.I”, International
Step 6: Further the Database module is used to call proper Research Journal of Engineering and Technology (IRJET) e-ISSN:
services using entity information to find proper data. 2395-0056, p-ISSN: 2395-0072, Volume: 04 Issue: 11 | Nov -2017,
pp 2030-2033.
[10] Nitesh Thakur, Akshay Hiwrale, Sourabh Selote, Abhijeet Shinde
Step 7: The keywords will be matched with the help of and Prof. Namrata Mahakalkar, “Artificially Intelligent Chatbot”,
keyword matching algorithm. Universal Research Reports , ISSN : 2348 – 5612, Volume : 04 ,
Issue : 06, July - September 2017, pp 43-47.
[11] Amey Tiwari, Rahul Talekar, Prof.S.M.Patil, “College Information
Step 8: It returns the query response to the bot. Chat Bot System”, International Journal of Engineering Research
and General Science, ISSN 2091-2730, Volume 5, Issue 2, March-
Step 9: Chat-bot packages the data into proper response for April, 2017, pp 131-137.
display by the client. [12] Malusare Sonali Anil, Kolpe Monika Dilip, Bathe Pooja Prashant,
“Online Chatting System for College Enquiry using Knowledgeable
Database”, Savitribai Phule Pune University, Preliminary Project
Step 10: Exit Report, pp 1-53,2017.
IV. CONCLUSION [13] Balbir Singh Bani, Ajay Pratap Singh, “College Enquiry Chatbot
The goal of the system is to help the students to stay updated Using A.L.I.C.E (Artificial Linguistic Internet Computer Entity)”,
International Journal of New Technology and Research (IJNTR),
with their college activities. Artificial Intelligent is the fastest ISSN:2454-4116, Volume-3, Issue-1, January 2017 Pages 64-65.
growing technology everywhere in the world, with the help https://www.google.com/
of Artificial Intelligent and Knowledgeable database. We can
make the transformation in the pattern matching and virtual

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