Starbucks-Case-Study No Prob But With Porters
Starbucks-Case-Study No Prob But With Porters
Starbucks-Case-Study No Prob But With Porters
0 INTRODUCTION
In 1971, three academics, English Teacher Jerry Baldwin, History Teacher Zel
Siegel and writer Gordon Bowker opened Starbucks Coffee, Tea and Spice in
Touristy Pikes Place Market in Seattle. The three were inspired by entrepreneur
Alfred Peet (whom they knew personally) to sell high-quality coffee beans and
equipment. The store did not offer fresh brewed coffee by the cup, but tasting
samples were sometimes available. Siegel will wore a grocers apron, scooped
out beans for customers while the other two kept their day jobs but came by at
lunch or after work to help out. The store was an immediate success, with sales
exceeding expectations, partly because of interest stirred by the favorable article
in Seattle Times. Starbucks ordered its coffee-bean from Alfred Peet but later on
the three partners bought their own used roaster setting up roasting operations in
a nearby ramshackle building and developed their own blends and flavors. By the
year 1980s the company had four Starbucks Stores in Seattle area and had been
profitable every year. Later on, Siegel left the company and Jerry Baldwin took
over day-to-day management of the company. Gordon Bowker remained as an
owner but devoted most of his time in his Design Firm. In 1981, Howard Schultz,
the vice president of U.S operations for Swedish Maker of stylish kitchen
equipment and coffeemakers decided to pay Starbucks a visit. He was curious
about why Starbucks was selling so many of his company products. He was
impressed with the company management and the quality products the make.
Schultz asked Baldwin whether there was any way he could fit into Starbucks
and it took long time to decide his request. He tried many times till one day he
was given a job of heading marketing and overseeing the retail stores.
Howard Schultz spent most of his working hours in the four stores learning the
retail aspects of the company business; Schultz was overflowing with ideas for
the company. His biggest inspiration and vision for Starbucks future came during
1983 when the company sent him for an international house wares show to
Milan, Italy. There he spotted an espresso bar and went to take a coffee. He was
impressed with the coffeehouse services and decided to stay at Milan for a week
to explore all coffee bars and learned as much as he could about the Italian
passion for coffee drinks. He made a decision to serve fresh brewed coffee,
espressos, and cappuccinos in its stores and try to create an American version of
Italian coffee bar culture. He shared his idea with Baldwin and it took nearly a
year to convince Jerry Baldwin to let him test an espresso bar. In April 1984, the
first espresso bar was opened and it was a successful too. Yet Baldwin felt
something is wrong. After Schultz failed to convince Baldwin for the expansion of
business, he left Starbucks in 1985. Schultz started the “Il Giornale” coffee bar
chain in 1985 and the coffeehouse was very successful. In 1987 Starbucks
owner Jerry Baldwin and Bowker decide to sell the whole Starbucks chain to
Schultz's Il Giornale, which rebranded the Il Giornale outlets as Starbucks and
quickly began to expand. Starbucks opened it’s first locations outside Seattle at
Waterfront Station in Vancouver, British Columbia, and Chicago, Illinois, that
same year. At the time of its initial public offering on the stock market in 1992,
Starbucks had grown to 165 outlets. In 2009 The Company plans to open a net of
900 new stores outside of the United States.
The vision statement clearly describes the dream or the future of the company
that is to be the worlds most well known coffeehouse and also to be the most
appreciated and positively graded brand by all levels of people around the world.
The company also focuses its vision to employee satisfactions, so that the
employees will be happy.
NO COMPONENT YES/NO
1. Customers Yes
3. Markets Yes
4. Technology No
6. Philosophy Yes
7. Self-Concept Yes
Political
Globalization today has changed worldwide trend of doing business. Companies
find it difficult to survive by relying solely on domestic market. The borders
between various countries are getting invisible. Companies are nowadays
creating business in various countries without boundaries. Advertisements are all
over the world for many products. Company strategists find it not an easy task to
expand the business beyond borders. The basic need for globalization is to learn
the different cultures of the country they plan to start business. Taking all aspects
including tax rates, law and legislation is important in globalization.
Economic
People are nowadays looking for more income to continue their luxurious life.
The number of two income households is getting increased all over the world.
People are looking forward for products which reduce their time to be spent on.
Improved customer service, immediate availability, trouble free operation of
products is becoming more important. Since the world is facing crisis, people are
looking forward for cheap and quality products. Price is becoming priority to
customers. Increase in the inflation rates and increase in unemployment is also a
factor for demand in lower priced products.
Consequently, after retirement for the group of baby boomer, there must be an
allocation of funds for the retiree to support there families in life long. Provide
Technological
Mass communication and high technology are creating patterns of diverse
cultures worldwide. Revolutionary technological changes and discoveries are
having a dramatic impact on organization. Internet is the world information
spread machines that have covered an interaction from one user to another user.
In contrast, advertising through have brought high achievement into marketing
strategy. For example, advertising products into facebook so that the users can
consume on their products .Online purchasing, this option it will create less
hassle to customer for purchasing the products which they needed.
Advancement of the technology can cause the life cycle of the product changed
and increased in the distributing of the products. High technology of the
Machineries can increased the supply of the products while achieve a better
profits for the organization.
POTENTIAL
DEVELOPMENT OF
SUBSTITUTE
PRODUCT
BARGAINING BARGAINING
POWER OF RIVALRY AMONG POWER OF
SUPPLIERS COMPETING FIRMS CONSUMERS
3.1.2 Porters five Forces
Starbucks shown highest score and the second highest were Caribou Coffee and
Gloria Jean’s coffee shows the lowest Score. The competitive profile matrix
(CPM) weighs product quality. The product quality (0.20) and is the most
important item on the list of critical success factors. Starbucks score on this
factor as the highest in comparison to their two chief competitors, Caribou and
Gloria and reflecting a distinctive competitive advantage in the market. Customer
service 0.17, Employee benefits 0.10 and global expansion 0.15 replicates a high
level of importance on the CPM. The advertising weight, 0.10, on CPM does not
reflect a high level in ranking the critical success factors, but does release
valuable information in comparison to their competitors on the CPM. Starbucks
rates and scores the lowest on the price competitiveness factor.
Threats
Increase in the inflation rates creates a 0.15 3 0.45
demand in lower priced products.
Many companies are pricing their products 0.20 3 0.60
cheaper to impress customers.
Increase in hypermarkets and economical 0.10 2 0.20
supermarkets
1.00 2.55
Weight of TWSO=0.6+0.3+0.2+0.30
=1.40/0.45
= 3.11
Weight of TWST=0.45+0.60+0.20
=1.25/0.452
= 2.78
External Evaluation Matrix comprises of 2 lists. Both are important for the
company. It’s identified as the opportunities and threats of the company. The
factors are rated from 1 till 4, where 1 is the lowest and 4 is the highest. The
highest weight is assigned to the most important factors or several very important
factors. The most important factors maybe a threat or an opportunity. In this
case, it is an opportunity.
Net revenue:
Retail $5391927 $4457378 $3449624 21 29
Specialty 977373 836869 625898 17 34
Operating expenses:
Store operating expenses 2165911 34 1790168 34 1379574 34 21 30
General and
administrative 357114 6 304293 6 244550 6 17 24
development
Income from equity 76745 1 59071 1 36903 1 30 60
venture
Gain on sale of - - - - - - - -
investment
Net earnings $494467 8 $388973 7 $265355 7 27 47
Net earning per share-
diluted $0.61 0 $0.49 0 $0.34 0 24 44
Analysis summary
The Total net revenue for the Starbucks shows steadily increased from 2003
until 2005.The big increase from 2003 to 2004 could be due to the major
customer demand and customer royalty for the product. Total net revenue can be
divided into retail and specialty. Retail is meant by selling food beverage directly
While the shareholder is important to any company, the net earnings per share
are equivalently important to the shareholders. As observed, the net earnings of
share diluted of the company increased from $0.34 in 2003 to $0.49 in 2004,
reaching $0.61 by 2005. This is because of the company performance in
achieving target. The net earnings per share increased by 44% from 2003 to
2004 and increased by 24% from 2004 to 2005.
Analysis summary
As observed in the above table current assets increased for 2003-2004 by 46%.It
for the year 2004-2005 is dropped by 11% because of the advertising Starbuck
coffee
Besides, the shareholder Equity increased due to the increases in net earning for
the company. While the shareholder equity decreased for about 15% in
Long term debt shown in the table dropped 14% from 2003 to 2004 previously it
was known company’s net earning increases, thus it could mean that the
company has extra earnings to pay off debt. Since this is a long term debt, the
amount is tremendously big and by reducing it by 14% within a year shown that
performance.
C) Financial Ratio
1. Liquidity ratios
2005 2004
= 0.99 x = 1.81 x
2. Leverage Ratio
2005 2004
= 0.0017 = 0.0018
Companies with high ratios are said to be "highly leveraged," and could be in
danger if creditors start to demand repayment of debt and for Starbucks, the ratio
is very low at both years. The ratio is 0.0017 at 2005 and 0.0018 for the year
2004 respectively and the ratio drop slightly. This means that most of the
Starbucks assets are financed through equity and is safe if creditors start to
demand repayment of debt.
= 2.76x = 2.6x
2005 2004
= 1.81x = 1.56x
Activity ratios show how effectively a firm’s assets are being managed. Activity
analysis, together with the leverage ratios are the key factors in determining
profitability. Fixed Asset turnover ratio is one of the measures of activity. Another
activity measure is the Total Asset turnover ratio. Based on the above tables,
Starbucks has a bigger asset turnover which means that the company is using its
assets more efficiently than other competitors in the industry. Company’s “no-
inventory” policy has significant effects on its superiority. In both ratios , there is a
slide increase which shows the company’s efficiency on using assets has
increased too.
4. Profitability Ratios
2005 2004
2005 2004
There is a small increase in the profit after tax. This shows that the company’s
profit has increased. Yet, the percentage of profit compared with the sales is
small which is 7.8% from total sales is the net income of year 2005.
2005 2004
2005 2004
EPS
Year 2005 2004
Earning per share $0.61 $0.49
The earnings per share are a good measure of profitability. When compared with
EPS of similar companies, it gives a view of the comparative earnings or
earnings power of the firm. EPS ratio calculated for a number of years indicates
whether or not the earning power of the company has increased. Starbucks EPS
has increased and thus showing that the earning power has increased.
Strengths
1. Huge market expansion to China, 0.21 4 0.84
Weaknesses
1. Price of coffee is high at Starbucks 0.10 2 0.20
Other than that, Starbucks does not interest in marketing its products through
advertisings a lot. It focuses on its quality coffee which has the power to attract
customers.
Anyway, this is subject to further analysis of individual weighted score of
strength (TWSS) and weighted score of weakness (TWSW). Based on the
calculation, as shown in the table above, is more effective in addressing the
Strength, still, Starbucks' must find the way to overcome weaknesses to focus on
the future challenges.
STRENGTHS WEAKNESSES
S1. W1
Huge market expansion to China, Price of coffee is high at
Brazil, India and Russia Starbucks
S2.
W2
Provide a great work environment
S3. less marketing and
Apply the highest standards of advertising its product
excellence in services. W3
S4.
Starbucks products are
Starbucks has monopolistic advantages
not available at
over its competitors.
S5 supermarket
Purchased Ethos healthy water for 8
million and also does not use chemical
flavor for coffee.
S6
Launching the sales of Frappuccino in
Japan and Taiwan
RATING
1. A Starbucks asset is financed through equity and is safe if creditors start
to demand repayment of debt. Long term debt-to-equity ratio is only
5
0.0017.
2. Starbucks Return on Asset ratio shows that in year 2005, the efficiency of
using assets to generate earning has increased from 12% to 14%. 4
13
INDUSTRY STRENGTHS
RATING
1. Starbucks Coffee Liqueur was the top selling new spirit product, grossed
sales over $8million annually. 4
3. “Starbucks Everywhere” approach has increased foot traffic for all the
stores in area. This makes customers easy to fine Starbucks all the 5
places in town.
12
ENVIRONMENTAL STABILITY
-9
COMPETITIVE ADVANTAGES
RATING
1. Starbucks coffee and beverages are high in quality brewed by well trained
employees. -1
-6
CONCLUSION
+4 -
+3 -
+2 -
+1 - (2.5, 1.3)
CA IS
I I I I I I I I I I I I
-6 -5 -4 -3 -2 -1 0 +1 +2 +3 +4 +5 +6
-1 -
-2 -
-3 -
DEFENSIVE -4 - COMPETITIVE
-5 -
-6 -
ES
Starbucks must pursue a strategy that is Aggressive. The strategies that include in aggressive strategies is
backward integration, forward integration, horizontal integration, market penetration, market development,
product development and diversification which include related and unrelated diversification.
HIGH
Backward, Forward, or Market Penetration
Horizontal Integration Market Development
Market Penetration Product Development
Market Development Divestiture
Product Development
SUMMARY
5.0 RECOMMENDATION
Introducing accurate mixing level of the coffee in a tea bag style will increase the
sales at supermarkets. Packing it together with the guidelines on mixing coffee
beans and sugars with milk to result same taste of coffee will never reduce the
6.0 CONCLUSION