ISE 5810: INTEGRATED LEAN SIGMA FOUNDATIONS (BB W/MINITAB

VERSION OF FOUNDATIONAL TRAINING)

C OURSE LEADS TO A BLACK B ELT C ERTIFICATE ( NOT CERTIFICATION ) SP 19 V3 15 N OV 2018

CLASS SCHEDULE: Wednesday’s 08:00-11:40

CLASS LOCATION: Enarson Classroom Building 018

INSTRUCTOR: D. Scott Sink, Ph.D., P.E.

Office: Baker 298

Home Office phone: 614 901 9732 (preferred if you are going to leave voice mail BUT e-mail is best mode)

Cell: 540 529 7190 (however, e-mail is the preferred mode of communication, I never pick up messages on
my OSU office number and rarely answer or check messages on my cell phone, I use cell phone more for e-
mail than phone)

Go2Meeting: I have established a Go2Meeting account and do coaching calls using that app, it allows us to
see each others’ screens and also provides a nice dial-in for multiple (up to 11) people to be on the same
call and see same screen.

e-mail: [email protected] (I have a secondary, home e-mail address, like your g-mail accounts,
[email protected] so don’t be surprised if you get e-mail from that address)

APPOINTMENTS: I will be very responsive and available. E-mail me with a request to meet along with days
and time slots that work for you and we’ll lock appointments into Outlook. I do not plan to hold office hours

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 1

 as I don’t think that works well because 30+ candidates have such widely varying schedules. So let’s do it
the way they do in real world and use Outlook to schedule appointments.

TRAINING ASSISTANTS FOR OUR FIRST TWO LABS (ASSISTANT COACHES):

1. TBD—they are candidates in 5811-12 that have successfully completed 5810.

ALUMNI SUBJECT MATTER EXPERTS (ASSOCIATE COACHES AND OUR YOUNG PROFESSIONALS
COUNCIL):

Our Department has created a Young Professionals Council, recent ISE Alum’s that were focused on the ILSS and Operational
Analytics ‘track’ in ISE. There are some 25 of our Alum’s in this Council and they are all available to ‘mentor’ and on a limited basis just
do some associate coaching.) The List is posted in Carmen, Admin folder with contact information.

INTENT OF THE COURSE:

Provide an opportunity for ‘qualified’ students to obtain Black Belt Foundation (Ground School) Training that can lead to a Lean
Sigma certification (Yellow, Green, or in rare instances Black Belt) in addition to their professional degree. Add an important
additional offering for our OSU Engineering Students that is focused on developing ‘reduction to practice’ skill sets. Note that Lean
Sigma certification is a ‘practice’ and ‘skill based competency’ certification. It’s about what you prove you know but more importantly
about what you prove you can DO. Similar to getting a pilot’s license; there is ground school and a test but then there is flight
school and the demonstration that you can safely fly an airplane. That’s a pretty good analogy for this training.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 2

 ALTERNATIVE PATHS THAT A CANDIDATE CAN TAKE:

1—JUST TAKE “GROUND SCHOOL” 5810: The candidate can just take the course work, earn a certificate for that and then,
complete the project work for certification later. Having the orientation to Lean Sigma will be useful for most if not all ISE students.
Certification levels build on elements like this foundational Course.

2—GROUND SCHOOL and FLIGHT SCHOOL SEQUENTIALLY: the candidate can take the course work, pass the exam, do an
internship and LS project, then take ISE 5811/12 or 4900LS and use the capstone in the senior year as the second project leading
to Black Belt Certification. This will take some planning and coordination with Dr. Sink but it is doable this way. Jared Frederici was
the first candidate (in 3 years) to pull this off

3—GROUND SCHOOL AND FLIGHT SCHOOL CONCURRENTLY: The candidate can take ISE 5811 concurrent with 5810 and
then take 5812 in the Spring and then upon REALIZATION of benefits on their project achieve Green certification. This could be
followed by either an internship project (6 months) and then upon REALIZATION of benefits for that internship project they would
achieve Black Belt Certification. Alternatively, the candidate might graduate post 5811/12 and do a project the first 6 months on the
job and submit that to Dr. Sink for Black Belt Certification. Chris Bick is an example of someone who has done this, BSISE and GB
Spring 2008, Black Belt project 2009, BB certified mid-2009.

Our intent is to design a lot of flexibility in terms of how a student candidate might achieve some level of certification.

PURPOSE AND OBJECTIVES: The course is the ‘ground school’ equivalent for obtaining an Integrated LeanSigma
Green/Black Belt Certification from the College of Engineering and ISE at Ohio State University. The purpose of the course is to
provide an opportunity for students to augment their professional degree with additional training and certification in the ‘field’ of
Integrated LeanSigma (Business Process Improvement). The course work builds on, integrates the tools, methods and principles
from the core ISE curriculum.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 3

  Teach and train the Integrated LeanSigma DMAICR (Define, Measure, Analyze, Improve, Control, Realize) methodology.
Secondarily, teach people how to modify the DMAIC methodology for problems, projects that are more Design for Integrated
LeanSigma without having to understand Design for LeanSigma for Processes. (an underdeveloped area of certification in the
real world)

o Utilize case studies complete with real data sets to enable reduction to practice skill development for the tools and
methods they have gained in the core curriculum;

o Leverage ISE 5811-12 projects that are being done concurrently by a subset of the students as learning opportunities for
all the candidates;

o Utilize the blended training model (web-based curriculum, virtual coaching, reduction to practice training and coaching) as
a way of exposing the student to state-of-the-art learning methods utilized in many businesses today;

o Train the candidates on how to become good ‘cooks’ (follow the recipe), so that they can migrate, with practice, to
become good ‘chefs’. The cook part comes in 5810, the chef part comes in 5811-12.

o Leverage all the outstanding education that the students have received in their ‘core curriculum’ (e.g. Statistics,
Operations Research, Production and Manufacturing Systems Engineering, Human Factors Engineering) and bring the
principles, methods, tools of those areas to bear on process improvement methodology and projects.

 Continue to develop student’s competencies in professional presentation (written and oral):

o Practice Toll-Gate preparation and delivery;

 Develop the student’s program and project management knowledge, experience, skill set;

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 4

 o Utilized an industry standard program and project tracking system so that the candidates experience document control,
deliverable management, etc.

o Focus on development the candidates ability to do Integrated Master Planning (program level) and also Integrated Master
Scheduling (what you learned in 681)

 Continue to develop professional behavior and conduct;

o Honor Code, Professional Ethics, Operating Principles, Ground Rules, the Importance of Values and Integrity

 To include citing/giving credit, permissional use/copyright issues, benchmarking, academic versus real world
differences

o Continue to work on all five disciplines of high performing process improvement specialists (systems and statistical
thinking, personal mastery, team learning and development, mental models, and creation skillfulness).

 Develop Communication Skills in a Professional Setting

o Learn what information to communicate to various stakeholders, how to communicate the information and how often it
needs to be communicated

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 5

CURRICULUM/LEARNING MATERIAL AND RESOURCES:

REQUIRED:
(NOTE: THE ‘REAL VALUE/COST’ OF THIS TRAINING, COMPARABLE RIGOR AND QUALITY OF PROGRAM, RANGES FROM
$1,400 TO $3,000. IT WOULD COST A COMPANY ABOUT $10,000 PER CANDIDATE TO PROVIDE THIS PROGRAM. YOU WILL
HAVE AN EXTRA COST OF AROUND $500, SEE BELOW, FOR THIS PROGRAM. $350 IS FOR THE CURRICULUM, ANOTHER $100
FOR MINITAB ON YOUR LAPTOP, AND THEN ANOTHER $100 FOR SUPPLEMENTAL MATERIALS.)

1--MoreSteam, Integrated Lean and SixSigma Black Belt Basic’s Curriculum. (this is web-based curriculum.
Very comprehensive. Widely accepted as best in class e-learning curriculum. Dr. Sink will work with MoreSteam
to ‘enroll’ the candidate in this training.

I sent an e-mail that provides the instructions for enrolling in the Moresteam Curriculum.
You get a 1-year license, access. Coupon Code is OSUISE5810.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 6

 You will have to complete all of Moresteam, one pass through, complete detailed first pass
before the first week of class. I’ll be sending weekly updates helping you manage pace.
MoreSteam.com contact information.
9976 Brewster Lane, Powell, OH, 43065
New phone: 614-602-8190
New fax: 614-602-8193

2--The Integrated Lean SixSigma Roadmap Rath and Strong Consulting. (out of print, I will have loaner copies
of this for you to use in class)

3—Lean Six Sigma and MINITAB (Ring-bound) (probably not available in book store, will have to go to
Amazon.com probably to get this. Very valuable resource!!--$60.00)
by Quentin Stephen Brook (Author) , 4th edition http://www.amazon.com/Lean-Six-Sigma-Minitab-
4th/dp/095468138X/ref=sr_1_1?ie=UTF8&qid=1417861730&sr=8-1&keywords=six+sigma+and+minitab

Free 2-day shipping for college students from Amazon!! Need this for Second Lab!!!

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 7

4-- The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and
Speed (Paperback) (Should be Available in the bookstore or on Amazon--$11.00) (not the little spiral bound thing,
the paper back book)
by Michael L. George (Author), Need this for first class and Lab!!

5. http://www.lean.org/bookstore/productdetails.cfm?selectedproductid=9 Learning to see. I have requested

this from book store, you can get them for around $25 in the bookstore behind Baker, get them at the front counter.
I think they are $25.00 You will need this right away!! First class

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 8

6—Software/Productivity Tools:

a) Statistical Analysis: Minitab—the university has a site license but it can only be accessed on campus. If
the candidate wants to have a personal copy of Minitab version 18, go to eAcademy--OnTheHub. (if you
intend to do ISE 5811/12, then the annual rental would be best; if not, then the 6 month rental would work).
This would allow you to use Minitab 18 where ever you are and would certainly be advantageous. You will
need Minitab on your laptop and a laptop in every meeting.

And, the Fisher Program has licenses for Minitab’s Quality Trainer and has offered to allow you all
to tap into that too if you so desire.

b) Value Stream Mapping and Analysis: Visio will be the primary app because it is a Microsoft app, standard,
most companies have it. Looks better on resume to have deep knowledge in visio as compared to an app that
many may not have heard of. However, I want you all to be aware that there are numerous Value Stream
Mapping and Analysis specific tools out there, the one below is one we have used in past years (iGrafx) but I
found students were not consistent at getting it or using it. It does have more features and functionalities than
Visio.
a. Simulation—all students will be required to use Arena (or equivalent) to simulate their process and solution elements.
We will not work with this in 5810 but you will be required to reduce to practice what you learn in the Simulation course
on your projects. You have access to Moresteam’s Process Playground, see point c below.

b. iGrafx Process for SixSigma ($49.00 1-year student license). This version gets you DOE and
Simulation which will be potentially useful. E-academy has discounted versions of this too.
http://e5.onthehub.com/WebStore/ProductSearchOfferingList.aspx?ws=49c547ba-f56d-dd11-bb6c-
0030485a6b08&vsro=8&srch=igrafx

c. MoreSteam’s Process Playground. We will be doing some beta testing for MoreSteam this quarter
with a high level, discrete event simulator as part of our Lean Lab.
ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 9
 c) Program and Project Management: You will be required to do both program and project management:

a. For Program Management you will be required to practice a method used by NASA and Boeing and others called
IMP, Integrated Master Program/Plan. This IMP then links to the IMS—Integrated Master Schedule which is what
you are taught in your project management course, see next ‘app’. Mastering Program Management/Planning is a
critical skill in executing real world projects.

b. For Project Planning and management, we will use the standard MS Office applications to include MS
Project.

c. MoreSteam’s Project Tracking System called TRACtion (webbased, no cost to students enrolled in ISE
5810. You will be enrolled in this once you start your projects.) This will be good practice for you in
terms of using an enterprise level program/project tracking tool.

7—iSixSigma Website. iSixSigma isn’t published anymore but the website is back and active now. I have posted pdf copies of
Final Tollgates from that past journal in Carmen, read through those. I have hard copies of the magazine in my office. Quality
Progress is probably the next best journal for you to stay current with, ASQ’s journal.

http://www.isixsigma.com/

8—The Fifth Discipline by Peter Senge. I have loaner copies of this for all of you if you want to do it that way or you can get them
cheap at Amazon.com and have your own copy. Borrowing one from me is fine, I have enough for everyone. Some of you may
need to practice Systems Dynamics Modeling on your projects.

9—The Enterprise Value Map—order from this site (http://www.deloitte.com/view/en_US/us/Services/additional-services/driving-

enterprise-value/39a80fa75200e110VgnVCM100000ba42f00aRCRD.htm) Get 5, free, and then give me 2 or 3.

10—since we are in the newly renovated lab but not a computer lab, you will NEED to have a laptop and wireless
connection activated so you can get into Carmen and MoreSteam course real time in class!!!

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 10

 THESE ITEMS ARE REQUIRED BY THE FIRST DAY OF CLASS AT THE LATEST. IF YOU OBTAIN THESE MATERIALS BEFOREHAND AND
REVIEW THEM YOU WILL SET YOURSELF UP FOR SUCCESS.

OTHER:
Dr. Sink will provide ‘favorite’ reads (articles, books, etc.) as the course goes along and you are welcome to pursue those leads. He has
a library of great books that you can borrow from.

OTHER DEVELOPMENT READINGS YOU MIGHT BE INTERESTED IN AND ARE SALIENT:

1—Stephen Covey, The Seven Habits of Highly Effective People and First things First.

2—Jim Collins, Built to Last and From Good to Great, Great by Choice

3—Robert Fritz, The Path of Least Resistance

4—David Garvin, Managing Quality

5—W. Edwards Deming, Out of the Crisis

6—Akao, Hoshin Kanri, Policy Deployment for Successful TQM

7—Goldratt, The Goal

8—Wheeler, Understanding Variation

9—George, Lean Six Sigma for Service

10—Imai, Kaizen

11—Hamel, KAIZEN EVENT FIELDBOOK

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 11
12—LIKER AND MAIER, THE TOYOTA WAY FIELDBOOK

13—WOMACK, THE MACHINE THAT CHANGED THE WORLD

14—SENGE, THE FIFTH DISCIPLINE FIELDBOOK

15—SENGE, THE DANCE OF CHANGE FIELDBOOK

16—GARVIN, MANAGING QUALITY

17—FEIGENBAUM, TOTAL QUALITY CONTROL

18—HAMMER, REENGINEERING THE CORPORATION

19—HARRY, SIX SIGMA

20—SOMETHING ON DESIGN FOR LEAN SIGMA

21—KILMANN, MANAGING BEYOND THE QUICK FIX

ACTIVITIES/EXPERIENTIAL/SKILL DEVELOPMENT:
1—Tollgate Preparation, Versioning, Delivery Skill Development: some candidates will be ‘in flight’ concurrent with 5810 and we
will leverage this in a case study fashion to prepare all candidates for this critical skill set. All candidates will gain practice with
preparation of TG’s as an integral part of the Lab Simulations.

2—Final Tollgate Report (through implementation and realization stages)—It will likely not be the case that in the ISE 5810 Basics
course, 15 weeks, any projects get to the Final Tollgate and hence Dr. Sink will provide case study examples of what the Final
Tollgate looks like, and what the requirements are.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 12

 3—Lean Sigma Simulations—there are a number of Lean Sigma ‘simulations’ that are integral to Foundation training and these
will be integrated into the training schedule: NOTE: THESE LABS/SIMULATIONS TAKE PLACE ON EITHER A SATURDAY OR
SUNDAY. THEY ARE SPACED OUT OVER THE FIRST 7 WEEKS. IN THE FALL THEY AVOID A HOME GAME. THEY
ARE REQUIRED/MANDATORY. IF YOU MISS ONE FOR ANY REASON, YOU WILL NEED TO DROP THE CLASS,
THEY CANNOT BE MADE UP AND SIMPLY CANNOT BE MISSED.

ALSO, cannot miss any meetings and still earn a certificate. Perfect attendance is required for certificate.

LAB I--LEANSIGMA SIMULATION—‘stickle-brick’ lean simulation. ~6 hours in length. Will be held during our first
Saturday Lab that is typically after the second training session. . It’s fun, and gives the students a complete experience of
what a process improvement project looks like from D to Implementation/Realization as well as the throught process to
execute it.

LAB II--LEANSIGMA SIMULATION—‘statapult’ is the classic simulation utilized for this and this will be also
incorporated. This gives the students/candidates a chance to actually experience process capability measurement and also
to practice DOE. The DOE portion of this simulation is augmented with a web based simulation. Minitab is utilized as the
‘productivity’ tool. This will be our second Saturday Lab and is typically the Saturday after our 3rd or 4th training session.

LAB III--CHANGE LEADERSHIP AND MANAGEMENT LAB—Successful implementation and sustainable improved
process capability is the ultimate measure of success for an ISE/LS project. Encountering any number of roadblocks,
obstacles, land mines, etc. is inevitable, some are technical in nature (e.g. lack of data) some are people in nature. The Third
Lab focuses on implementation strategies for Industrial and Systems Engineers.

LAB IV—Operational Analytics. Hypothesis Testing, Confirmatory Data Analysis, Minitab,

Exploratory Data Analysis. Use of multiple real data sets to develop OA skills.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 13

 LAB V—SIGMA BREW ($50 OF YOUR $350 TO MORESTEAM IS FOR THIS) - THIS WILL GIVE YOU EXPOSURE
TO MAKING DECISIONS INCLUDING WHERE AND HOW TO UTILIZE RESOURCES TO CARRY OUT A PROJECT, CARRYING OUT ANALYSIS
UTILIZING TOOLS FROM 5810, EXPERIENCE WITH P&P UPDATES (AN EXTREMELY VALUABLE USEFUL TOOL WHEN LEARNED AND
EXECUTED PROPERLY), PROJECT MANAGEMENT AND ADDITIONAL TOLLGATE EXPERIENCE.

4—PERSONAL AND PROFESSIONAL MASTERY. Peter Senge presents five disciplines that people in high performing
organizations need to master, personal mastery is one. Dr. Sink will weave the other four disciplines that augment systems and
statistical thinking into the training over the quarter.

a. Ideal Learning Behaviors (logbooks, effective listening, ground rules, focus, etc.)
b. Creation Skillfulness
c. Communication Skills
d. Responsiveness, business at speed of thought
e. Trust
f. Feedback
g. Competition and Cooperation, team work
h. Mindset, intentionality
i. Listening skills
j. Defensive routines
k. Getting out of comfort zone
l. S-shaped curves, how to take charge of development and growth
m. Professional modes of functioning, 6 Thinking Hats, MBTI, etc.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 14

 DRAFT Syllabus (Subject to Change)

Date Topic Activity (illustrations) Assignment

Winter Break Pre-work needs to be Start studying through Moresteam, pace Study Sessions 1-9 and 12 and 13 in
(10 Dec-4 completed prior to first yourselves Moresteam, complete, first pass, to be
Jan) class 9 Jan ready for Lab I

Wk 1a: Course Overview, Intro to LS and the course; Roadmap Work, Read at least 2 Final TG articles from
Operational Excellence, contextual overview, examples of some better Carmen
9 Jan Intro to Quality and projects to give you a DONE perspective, Tee
Productivity and Integrated Up Lab I--LEANsigma
Lean and SixSigma in
context of ISE

Wk 1b: 12 Lab I—LEANsigma Physical, Experiential Simulation of Lean Pre-study—you should be done
Jan (Sat) Simulation (8:30-4 pm) Concepts and Principles
with Moresteam Sessions 1-9
Baker 1st floor (TBD)
and 12 and 13 before this Lab!
Wk 2: DEFINE Stage: Picking right Define Tool Practice, preparing Define TG, We’ll be focusing on Sessions 1-5
projects, Value Stream Review D and M TG’s from Lab I
16 Jan Analysis, Voice of Customer
and Business. Preparing for
Tollgates. Tollgate
management.

Wk 3: DEFINE to Measure Study Sessions 10 and 11

Transition
23 Jan

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 15

Wk 4: MEASURE: Intro to Review of Measure TG’s from actual projects, DONE with all of Measure and headed
30 Jan Measure Stage more work from Lab I, Measurement Plans, work into Analyze in Moresteam and Blue
with VSM and VSA, Measurement Systems Book, Session 10 and 11 will be utilized
Analysis extensively in Lab II!!!!

Wk 4a: 2 Lab II—leanSIGMA Physical Hands-on Simulation of Six Sigma

Feb Simulation (8:30-4pm) Concepts and Principles and Tools
Baker 1st floor)

Week 5: Measure: Charting Process Working with Lab II

Behavior, understanding
9 Feb Process Capability

Wk 6: Measure continued and Exploratory Data Analysis, Measurement

Analyze Planning, Process Capability, Practice
16 Feb

Wk 7: Analyze I: Root Cause EDA c Study Session 11

Analysis
23 Feb

Wk 7b: Lab III—Soft Skills Workplace Competencies, Soft Skills, Personal A wide array of outside readings and
and Professional Mastery, Other Four activities
2 Mar Disciplines, Change Leadership and
Management

Wk 8: Analyze—begin Lab IV Confirmatory Data Analysis Practice All of Moresteam, sessions 1-12 should
now be completed
6 Mar

Spring Break (11-15 March)

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 16
Week 9: Lab IV

20 Mar

Week 10: Lab IV

27 Mar

Wk 11: Lab 3 Continuation + Continue to work with abstractions, practice CM Session 2 of MS is their material on this
Analyze II: CDA work tools, plus CDA data set work subject and Session 10 Moresteam
3 Apr
Launch Sigma Brew, Lab V

Wk 12: Analyze III: CDA and A to I Confirmatory Data Analysis and A to I transition ANALYZE Session 10 Moresteam
transition completed

10 Apr Launch Lab V—Sigma

Brew Dm DOne

Wk 13: Lab V—Ma Done Stage Gate meeting Practice

17 Apr

FINAL: Final Exam (Moresteam) This is your comprehensive written exam that is FINAL EXAM Windows will be week of
required for your LS Basics Certificate (not GB 22nd of April
23, 24, 25 certification but the foundation requirement for
Apri GB certification) You need a 5 hour chunk of
time, I will book lab space for this, set aside
space, you will need two screens to work with.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 17

PERFORMANCE DEVELOPMENT AND EVALUATION (THIS ‘RUBRIC’ IS SUBJECT TO
ENHANCEMENTS AS THE QUARTER PROGRESSES: (140 POINTS TO EARN A 100)

Assessment Component Weighting

Labs I and II—Lean and Six Sigma Principles and 30%

Methods

Lab IV—Operational Analytics Reduction to Practice 25%

Work (EDA and CDA) and other pre or post work
assignments

Lab III—Change Leadership and Management 20%

Mini-Tests (from Moresteam to confirm how well you 15%

did you pre-study work) spaced out over entire
semester

Lab V—Sigma Brew: Capstone DMAIC 15%

MoreSteam Quizzes 5%

MoreSteam Final Exam 30%

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 18

FINAL EXAM AND CERTIFICATE:

The Final Exam is a comprehensive, 5-hour, on-line exam that is the equivalent (it’s actually better in my view) to the
ASQ BB exam. It is multiple choice BUT there are numerous data set questions, questions that have data sets, require
analysis to answer the questions. The lower spec limit is 80%. The exam is held in the ISE computer lab on the 3rd floor,
reserved space, is held over a three day period to provide students options on when they take and is proctored. It is
open book, open notes, open mind.

The Certificate is earned based on successful passing of the exam at the 80% level or higher AND also successful
One might pass the exam and fail other
performance against the other 70% of the overall course rubric.
critical dimensions of the course and not earn the Certificate. The Certificate Decision is based
on overall course performance, to include the final exam.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 19

OTHER ADMIN ITEMS:
HONOR CODE AND POLICY:
Personal and Professional Mastery/Development is a core component of this class sequence (5810, 5811-12). The
importance of Values and Operating Principles will be emphasized at many times in the class. OSU, like most
organizations, has requirements and expectations regarding professional conduct of students and these apply in this
class. I provide several links to what I consider to be outstanding Honor Code’s that I’d like you to review before the first
class:

1-- OSU School of Medicine: http://medicine.osu.edu/students/life/resources/honor_code/Pages/index.aspx

2—Virginia Tech UG Honor Code (note TRUST) http://www.honorsystem.vt.edu/

3—OSU’s overall Code of Conduct http://fye.osu.edu/PDF/Orientation/policies.pdf

CREATING A CULTURE AND CONDITIONS FOR SUCCESS FOR ALL STUDENTS:

This is a blended training model and we are also focused on helping students (all students) understand how individuals,
groups and organizations achieve and sustain full potential performance. As such, there is a focus on making Values and
Operating Principles explicit, transparent and also on working with them regularly. Students are encouraged to ask
clarifying questions, to take advantage of Dr. Sink and the resources he provides to support success. Dr. Sink is open to
feedback at all times, encourages it and, is totally committed to the success of each and every student in these classes.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 20

 THE IMPORTANCE OF LEARNING HOW TO TAKE COPIOUS NOTES: GET AN
ENGINEERING NOTEBOOK: THE ENGINEERING NOTEBOOK
David G. Green and David A. Conner

INTRODUCTION

The purpose of this document is to describe the Engineering Notebook and present rules for its proper usage. Properly done, the
Engineering Notebook can prove to be one of the most effective tools in the Engineer's (or Engineering Student's) tool-kit. It can
resolve disputes of memory, serve as repository of decisions and justification of same, and provide information useful in
estimating required effort on future projects.

PURPOSE: RECORD OF DEVELOPMENT - DIARY

The purpose of an Engineering Notebook is to document in written form the efforts of its author on one or more projects in a
time-sequential form. It is the equivalent of a technical diary. The Engineering Notebook contains (among other things)

 the ideas of its author,

 the alternatives considered,
 decisions reached,
 interactions with other people and with organizations,
 the changes made along the way, and
 the implementation flow of projects, labs, etc.

RULES

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 21

The Engineering Notebook is to be a permanent record for purposes of reference, growth of the engineer, defense, and
completeness. As such, it must be provable that things are recorded in a consistent, timely, orderly manner. The written record
must be in permanent ink and in a book where the pages and their order cannot be changed. Usually, Engineering Notebooks
consist of specially manufactured bound books with pre-numbered pages. All entries should be dated, and no large blank spaces
should be within the used portion of the notebook. If it is desired to skip to another page, then the blank space should be lined
out in ink. Often, it is advantageous to record other details such as time of the entry, who one talked to, and amount time
expended on the effort.

One should attempt to record everything of any possible relevance in the Engineering Notebook. It is impossible to prejudge the
importance of small details in the middle of the project. Without a mind-set to record everything, significant items will be missing
from the record.

Significant printouts, memos, and other items may be taped into the Engineering Notebook in the order received with
handwritten dating and titling to substantiate their entry. Project Binders can also be used to track and file documents by topic
and time to have an up to date reference on data, information on the project as well as project deliverables.

Errors in the written record are corrected by making additions to the notebook in the proper sequential location of the
Engineering Notebook explaining the previous errors. It is legitimate to make a small, dated notation near the error referencing
the later page(s) where the correction is located.

TAKING DATA (COPIOUS NOTE PRACTICE)

The most important activity regarding the Engineering Notebook is the recording of information. If one does a poor job of data
recording, then all other uses of the notebook are diminished. One must maintain a mind-set whereby all data is immediately,
accurately and completely recorded in the Engineering Notebook.

If in recording information or ideas an error is made, strike out the error with a single line through it. Sometimes, the idea was
useful after all. The errant data might be valuable in some (presently) unknown context.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 22

One should consider what the organization (if any) of the information is, and if appropriate, construct a table. If the concept of a
table or other format occurs after data collection, simply add the table to the present input location of notebook and add cross-
referencing information.

Finally, one should consider sketches a valuable method of documentation. Include sketches showing equipment setups, maps to
desired destinations, location of special switches, etc. in the engineering notebook so the information can be retrieved at a later
date.

EXTRAS

This section includes some tested ideas for effective use of the Engineering Notebook in various environments. One should feel
free to pick and choose and/or modify and adapt these techniques for their own use.

Log questions as they occur. Use an unfilled-in symbol like a circle, triangle or diamond in the margin to mark these items. When
these questions are resolved, color in the symbol. To-be-done items can also be accommodated in this manner. One of the
authors uses this scheme to mark the names of computer files which have been modified but not (re-)printed.

It is legal to reserve (by specially marking) the first pages of the Engineering Notebook for an index, for key telephone numbers,
etc. Some Engineering Notebooks are pre-marked with some of these useful items. While one may index the notebook after the
journal is full, the authors find it more useful to keep a running index of important items as the ;notebook is being used.

Consider using backward and forward references to track items throughout the log. One of the authors places a page and section
reference in upper left-hand corner of a section (size of a page or less) referring to the most recent previous entry on the same
subject. In the bottom right hand corner, the author will enter the next reference to the same subject when it occurs. This entry
is made when the upper left-hand corner cross reference of the new section is made.

STYLES

There are many styles of engineering notebooks. The critical features of the Engineering Notebook have already been discussed.
Bound notebooks come in many sizes, with different markings, and with and without pre-numbered pages. The notebooks
without numbered pages must be immediately hand-numbered in ink to be acceptable as engineering notebooks. The two most

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 23

popular sizes are 5 by 8 inches and the larger 9 by 11.5 inches. Both of the authors prefer the larger notebook format allowing
more information (and full text sheets) on a single page over the smaller, easier to carry style.

POTENTIAL SOURCES

There are several vendors of acceptable notebooks. The following links are furnished as a convenience to the reader.

ISE 5810—Lean Sigma Foundation Course (BB w/ minitab) 24