Exercise 1:

1. Clarice Willard 6. town centre

2. 01928734566 7. 350
3. family member 8. bills
4. flat/apartment 9. 57 Thorney Leys
5. 2/two 10. email/e-mail

Transcript
Man: Hello. Good Moves Accommodation Agency. Ben speaking. How can I
help?
Woman: Good morning. I’m calling about an apartment on your website, and was
wondering if I could have some more information.
M: Certainly. Can I take your details before we get started?
W: Sure.
M: Right, what’s your name, please?
W: OK, my name is Clarice Willard. Clarice is C-L-A-R-l-C-E. And Willard, Q1
W-l-L-L-A-R-D.
M: And have you got a contact number?
W: Yes, I’ll give you my mobile, which is 0192 8734566. Q2
M: That’s great, thanks. And can I ask how you found us?
W: Of course. A family member used you last year and recommended you. So, Q3
I had a look at your website and. well, that’s why I’m calling now.
M: OK, so, which property are you interested in?
W: The apartment on Statham Street, the one on the 3rd floor. Q4
M: Let me see. Ah, I’m afraid that flat’s no longer available.
W: No?
M: No. it went this morning. It’s in a really popular part of town. We do have
a house on the same street, if you’re interested. It’s £950 a month.
W: Er, no, I think that’s much too expensive. I think an apartment is all we
can afford.

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M: Oh, so it’s not just for you?
W: No, me and a friend. We’re both starting work in the town next month.
M: Oh right, so it’s two of you. So, let’s see. Do you have any preferences in terms Q7
of location?
W: Both our jobs are in the town centre, so it would be good to be within Q6
walking distance of that, or perhaps a short bus journey away. Neither of
us have a car, so we’d be relying on public transport.
M: And what’s your budget?
W: I’m sorry?
M: How much can you pay a month?
W: Let me see, er, £700 a month is probably our limit.
M: Each?
W: No, that would be for the both of us. We wouldn’t be able to pay more than
M: £350 each. Oh, and that would have to include bills. Not phone bills, Q7-Q8
obviously, but things like electricity, gas and water.
W: Hmm, OK, well, we do have a place in the Bampton district, which is about ten
minutes by bus from town. It’s a two-bedroom apartment, and it’s less than
your budget, at £600 a month. Bills would be extra, unfortunately, but that
should still work out at less than £700. Although remember that electricity and
gas prices are going up all the time, so I can’t guarantee that.
M: Do you have an address?
W: I do. The apartment number is 3, and it’s at 57 Thorney Leys Road … Q9
M: Hang on, let me just make a note of that. 57 …
W: Thorney Leys Road. Thorney is T-H-O-R-N-E-Y and Leys is L-E-Y-S. And the
district is called Bampton. Do you have an email address? Q10
M: Yes.
W: In that case, I can send you the details, and then you can think about it. And if
you’re interested, I could arrange for a visit so you can see the place for
yourself. How does that sound?
W: Oh, that would be really helpful. It’s clarice_willard@... [fade]

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Vocabulary:

- property
Meaning: a thing or things that are owned by somebody; a possession or possessions

- no longer
Meaning: used to say that something which was possible or true before, is not now

- within walking distance of

Meaning: near something

- budget
Meaning: the money that is available to a person or an organization

- guarantee
Meaning: something that makes something else certain to happen

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 Exercise 2:

1. Wallace 3. OX13 3NJ 5. Work 7. Saturday May

2. 14 Rose Hill 4. 08723449162 6. 5.30

Transcript
Advisor: Good morning. International Book Fair ticket office. How can I help?
Caller: Oh, hello, I’d like to book some tickets for the fair, please. And I have a
few questions about the event as well, if that’s Ok.
A: Certainly. Well, let’s deal with the tickets first. Er, can I just take your
details first?
C: Sure
A: Let’s start with your name and address
C: OK, it’s Wallace. Augus Wallace Q1
A: Could you spell your surname for me, please?
C: Of course. It’s W-A-L-L-A-C-E
A: Sorry, was that one L or two?
C: Two, er, double L
A: Thanks, and your address?
C: OK, that’s 14 Rose Hill… Q2
A: 14, Rose Hill, is that “rose”, like the flower?
C: That’s right, and it’s in Wallington
A: Oh, I know Wallington, it’s just outside Oxford, isn’t it?
C: That’s right. And the postcode is OX13 3NJ Q3
A: OX30 3NJ
C: No, it’s OX13, and it’s N for November, not M for Mike.
A: Sorry, OX13 3NJ. Thank you. Do you have a contact number?
C: I do, it’s 0872 344 9162 Q4
A: 0872 344 9162
C: Right. That’s my home number. If I’m not in, I can be contacted at work, Q5
on 0872 298 1191. I’m usually there from 9 in the morning until 5.30 in Q6
the evening.
A: And how many tickets would you like?
C: Two, please. For the Saturday
A: Two for Saturday May 7th Q7
C: C: That’s right

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 Exercise 3:

1. Malaysian 3. 0404229160
2. 13 Anglesea 4. economist
5. dancing
Transcript

Don: Hello. Come in and take a seat

Jenny: Oh, thanks
D: Good, how can I help you?
J: Well, I’d quite like to join this International Social Club and I was
D: shopping you can help me.
J: Yes, no problem. Let’s me just get the form up my screen and I’ll fill in
your details. Let’s see… yes, here we are. Ok, the first think we need is
your name
D: Foo, that’s F-double O
J: OK, great and can you tell me how old you are, Jenny?
D: I'm 21 . D Great and how long have you been here in Australia, by the
way?
J: I arrived just last month, two weeks before the start of the academic year,
just to sort things out and settle in a bit.
D: Good idea. Where are you from originally?
J: I'm from Kuala Lumpur - that's where I was born and brought up.
D: So, you're Malaysian, are you? Q1
J: That's right, though I lived in the United States for a couple of years when
I was a teenager - we went there for my father's Job.
D: Right. And can you tell me your current address, please?
J: Sure. Just at the moment I'm lodging with a family at 13 Anglesea Road Q2
in Bondi.
D: OK, let me just type that in. Er, how do you spell Anglesea , by the way?
J: It's spelled A- N-G- L- E- S-E-A
D: Thanks. That's quite a long way from the city centre, isn't it? Is it a
problem getting into the city centre?
J: Not really, because the buses are good, and it's a nice, quiet area to live
in.

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D: Mm. that's true. So I guess you must have a cell-phone number you can
give me so we can keep you informed of events and so on.
J: Yes. Let me just have a look - it's a new one, so I haven't learned the
number yet. Ah, here it is. It's 040 422 9160 Q3
D: ... 9160. OK, good. And you like the family you're living with?
J: Sure. They've got a little boy, who is quite noisy, but he's really no
trouble.
D: Fine. Now, let's see, what's next? Er, yep. Can you tell me what you do - Q4
I mean, are you working or studying?
J: Well, at the moment I'm doing a temporary job with a company here in
Sydney– I'm an economist in fact
D: OK - and how long do you think you'll be here in Sydney?
J: At least a year. I may look for work here afterwards.
D: Great. Now, you want to join the International Social Club, and it would
be good to know a bit about your free-time interests as well. What do you
like doing?
J: Well. I'm quite musical and I really enjoy singing.
D: Mm-hm.
J: Back home. I sang with a band-just you know, for fun. But for me, what I
like best is dancing. You know, the modern sort? I really love it Q5

Vocabulary:

- settle in
Meaning: to place in

- lodge
Meaning: to live in a place contemporarily

- temporary
Meaning: lasting or intended to last or be used only for a short time; not permanent

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 Exercise 4:

1. Dress Your Best 3. 09356 788 545

2 Kirby 4. (extra) charge
5. American Express
Transcript
Man: Good afternoon, KT Furniture. Can I help you?
Woman: Oh. hello, yes. Um, I'm setting up a new office and I don't have Internet
access yet. But I'd like to place an order for some furniture
M: That's fine. You can do it over the phone. And I can fill in the form for you
this end.
W: Oh great, thanks
M: I just need to take a few customer details first if that's OK?
W: Yes, fine
M: What name is it?
W: My name?
M: Yes
W: Oh, it's Sue Brown
M: Sue Brown -thanks. And what's the name of your company, Ms. Brown?
W: It's a clothing company, er... it's called 'Dress your best'. Q1
M: OK. I'll just note that down 'Dress- for- best'.
W: No - 'your best'.
M: Oh right, got it. So you make smart clothes?
W: Yes, formal dress for weddings and special occasions. We also repair
and alter clothes.
M: I see. And where are you located - what's your postal address?
W: Right - well. We're on Kirby Trading Estate.
M: Kirby - how do you spell that? Q2
W: It's K-1-R-B-Y.
M: Oh. I know that area. It's New Hampton Road, isn't it?
W: Yes. that's right, number 210 - in South Down.
M: OK. And can I have a contact number for our delivery man?
W: Sure – it's probably best if I give you my mobile number
M: OK.

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W: The number's 09356 788 545 . Q3
M: OK, double 7 8 .
W: No - 7 double 8. 5-4-5.
M: Ah ... OK. That's great. Now just a couple more questions before I take your
order …
W: Fine.
M: We have two delivery dates this month, and you should be able to have either.
W: When are they?
M: Well, there's one on the 16th of the month, but there's a charge of 40 dollars
for that one.
W: Oh. That's a lot!
M: Mmm. Or there's option 2 which is the end of the month . . . I'll have to confirm
the date later. And that's a free delivery.
W: I'll take option 2. Thanks. I don't want to pay a charge . Q4
M: OK - I'll note down 'no charge'.
W: We haven't organised the office yet. So there should be plenty of time.
M: Mm-hm. And lastly, you don't have an account with us .. so how would you like
to pay?
W: Oh- I'll pay by credit card.
M: OK - w1ll that be Visa?
W: Is American Express OK? Q5
M. Absolutely fine.

Vocabulary:

- formal dress
Meaning: the clothes which are worn in special occasions

- alter
Meaning: to become different; to make somebody/something different

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 Exercise 5:

1. 23rd July/ 23/7/ 7/23 3. 07968 355630

2. HEPWORTH 4. electricity
5. drain/ sewer
Transcript
Narrator: You will hear a woman talking in the phone to a campsite manager.
Man: Hi, Lake Pane Campground. Can I help you?
Woman: Oh, hi, yes, um. I wonder if we could book a site on your campground?
M: Sure. My computer’s down at the moment, so I just need to get a form.
OK – how many nights would you like to stay for?
W: Um, well, ideally, we’d like to stay for five.
M: Five nights, OK. So when are you planning to arrive?
W: Well, we’ll be travelling around the area from mid-July and we think we’ll be at Q1
the lake by about the 24th
M: Let’s see. July’s a busy time. We could probably fit you in, but to be honest, if Q1
you want five nights, it would be better to get here a day earlier. We’ve got a big
group coming at the end of the month.
W: OK – the 23rd’s fine. We weren’t sure so… Q1
M: Great. Do you just want somewhere to park and pitch a tent, or do you have an
RV?
W: An RV?
M: Yeah – you know, a recreational vehicle… a camper van
W: Oh right, yes, we’re driving a van, so…
M: OK, that’s fine. So, um, what name is it, please?
W: It’s Hepworth, that’s H-E-P-W-O-R-T-H Q2
M: OK thanks. I’ve heard that name before.
W: Well, it’s quite common in England – particularly in Yorkshire. That’s where
we’re from.
M: I was going to ask you if you were in the UK. It’s a really good line, isn’t it?
W: Yes
M: Would this be your contact number?
W: Yes – it’s 07968355630 Q3

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M: Great, thanks
W: Do you want my home number as well?
M: No, that’s fine
W: OK
M: We supply a number of facilities. I don’t know if you’re familiar with the way
campgrounds work here.
W: It would be good if you could explain.
M: Well, you’re coming in the RV, so would you like to hook up to our electricity?
W: Oh yes, please
M: You can also attach your vehicle to the water taps here
M: I hope it’s all easy to do
M: Yeah – you just plug into the electricity and switch on the water. The people who Q4
hire our the RVs will explain it all.
W: OK – and what about waste water?
M: Sure – you can have a site with a sewer – or I think you guys call it a drain – Q5
that’s a bit extra. Not all campground have that facility, you see.
W: Fine, we’ll have it. So what’s the total and….

Vocabulary:

- campground
Meaning: a place for a camp or for a camp meeting

- pitch
Meaning: to erect or set up (a tent, camp)

- recreational
Meaning: of or relating to recreation

- camper van
Meaning: a motor caravan

- sewer
Meaning: an artificial conduit, usually underground, for carrying off waste water
and refuse

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 Exercise 6:

1. 27 Bank Road 6. Paynter

2. (a) dentist 7. brother-in-law
3. Sable 8. (travel/traveling) (to) work
4. Northern Star 9. Red Flag
5. stolen 10. 450

Transcript
WOMAN: Hello… motor insurance department…
MAN: Oh hello… I’d like to ask about insurance for my car.
WOMAN: Yes, of course. I’ll just take a few details. What’s your name?
MAN: Patrick Jones.
WOMAN: And your address?
MAN: It’s 27 Bank Road. Q1
WOMAN: 27 Bank Road. Is that in Greendale?
MAN: Yes.
WOMAN: And what’s your daytime phone number?
MAN: My work number is 730453.
WOMAN: And could I ask what your occupation is?
MAN: Dentist. Q2
WOMAN: OK… now a few details about your car… What size is the engine?
MAN: It’s 1200 CCS.
WOMAN: Thank you… and the make and model?
MAN: It’s a Hewton Sable.
WOMAN: Could you spell the model name please?
MAN: Yes… S-A-B-L-E. Q3
WOMAN: Ah yes.., thanks. And when was it made?
MAN: 1997.
WOMAN: Lovely… right… I presume you’ve had a previous insurer?
MAN: Yes.
WOMAN: Right… we need to know the name of the company.
MAN: Yes… it was Northern Star. Q4
WOMAN: Thank you, and have you made any insurance claims in the last five
years?
MAN: Yes… one in 1999.

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WOMAN: And what was the problem?
MAN: It was stolen … but… Q5
WOMAN: That’s fine, Mr. Jones… that’s all we need to know at the moment…
WOMAN: And will there be any other named drivers?
MAN: Just the one…
WOMAN: And his name?
MAN: Simon Paynter . Q6
WOMAN: Could you spell the surname please?
MAN: P-A-Y-N-T-E-R.
WOMAN: OK thank you… And what relationship is he to you?
MAN: He’s my brother-in-law. Q7
WOMAN: And what will you or Mr. Paynter be using the car for?
MAN: Well… mainly for social use…
WOMAN: Social use. Will you be using it to travel to work ? Q8
MAN: Yes… sometimes.
WOMAN: …Anything else?
MAN: No. That’s it…
WOMAN: And finally… when would you like to start the insurance?
MAN: I’ll need it from the 31st of January.
WOMAN: Right… Mr. Jones… I’m getting a couple of quotes coming up on the
computer now… and the best bet looks like being with a company
called Red Flag. Q9
MAN: Yeah.
WOMAN: And that comes out at $450 per year… Q10
MAN: Well… that seems OK… it’s quite a bit lower than I’ve been paying up
to now…
WOMAN: Great… so would you like me to go ahead with that?
MAN: Sure… why not?
WOMAN: How would you like to pay?

Vocabulary:
- presume
Meaning: to guess
- insurer
Meaning: a person or company that contracts to indemnify another in the event of
loss or damage

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 Exercise 7:

6. International House 8. (an) office assistant

7. B659 9. answer (the) phone
10. 11.30
Transcript
AGENT: Now, what’s your name again?
STUDENT: Anita Newman—that’s N-E-W-M-A-N.
AGENT: And your address, Anita?
STUDENT: I’m in one of the Halls of Residence for post-graduate students, you
know, International House. Q6
AGENT: OK—that’s easy. What’s your room number there?
STUDENT: Room B569 – no sorry B659. I always get that wrong. I haven’t been Q7
living there very long.
AGENT: Do you have any other skills? Typing, languages, that sort of thing?
STUDENT: Well, I speak some Japanese.
AGENT: Right, I’ll make a note of that. Now—let’s see what else is available.
What do you think of administrative work? There is a position for an Q8
Office Assistant at the English Language Centre.
STUDENT: That sounds interesting.
AGENT: It’s for 3 days a week—Monday, Friday and Saturday mornings.
Interested?
STUDENT: Mmm. I was hoping to have Saturdays free. But I need the work so …
can you tell me what the job involves?
AGENT: Yes, sure. It says here that you’ll be required to deal with student
enquiries and answer the phone. Q9
AGENT: I’m sure I can handle all that without a problem.
Great. Well, would you like me to arrange an interview for you? Say,
Friday morning, around ten?
STUDENT: Could we make it a bit later? Unfortunately, I’ve got something to do
at ten. Would that be OK?
AGENT: Not a problem. How about eleven thirty? Hope it works out for you Q10
Anita.
STUDENT: Me too. And thanks for all your help.

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Vocabulary:

- deal with
Meaning: to solve problems or issues

- enquiry
Meaning: a seeking or request for truth, information, or knowledge

- handle
Meaning: to deal with a situation, a person, an area of work or a strong emotion

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 Exercise 8:

3. 48 North Avenue 7. (the/a) pianist/piano player

4. WS6 2YH 8. 10.50
5. 01674 553242 9. 4
6. (free) refreshment(s)/ drink(s) 10. 50%

Transcript
NINA: So will you fill in the form or shall I?
GEORGE: I’ll do it. Name: George O’Neill. Address: 48 North Avenue, Westsea. Q3
Do you remember our new postcode? Still can’t remember it.
NINA: Just a minute – I’ve got it written down here. WS6 2YH. Do you need the Q4
phone too?
GEORGE: Please. I’m really bad at numbers.
NINA: 01674 553242. So, let’s book two tickets for Guitarrini. Q5
GEORGE: Okay. If you’re sure 7.50 each is all right. How do you feel about the
singer?
NINA: I haven’t quite decided. But I’ve noticed something on the booking form
that might just persuade me!
GEORGE: What’s that then?
NINA: Free refreshments! Q6
GEORGE: Really?
NINA: Yes, look here. Sunday 17th of June. Singer, ticket 6.00 includes Q6
drinks in the garden. Sounds like a bargain to me!
GEORGE: Yes, let’s book two tickets for that. So, what else? I’m feeling quite keen
now! How about the pianist on the 22nd of June? Q7
GEORGE: Anna Ventura? I’ve just remembered that’s my evening class night.
That’s okay. I’ll just have to go on my own – but we can go to the
Spanish dance and guitar concert together, can’t we?
GEORGE: Yes – I’m sure Tom and Kieran would enjoy that too. Good heavens –
10.50 a ticket! I can see we’re going to have to go without food for the Q8
rest of the week – we’ll need to book four ! Q9
NINA: Wish we were students – look! Children, Students and Senior Citizens
get a 50% discount on everything. Q10
GEORGE: If only!

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Vocabulary:

- refreshment (noun): food or drink

Meaning: something to eat or drink like food or drink

- bargain
Meaning: an advantageous purchase, especially one acquired at less than the usual
cost

- discount
Meaning: an amount deducted from the usual list price

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 Exercise 9:

1. waiter(s) 6. jacket
2. day off 7. 28 June
3. break 8. Urwin
4. (free) meal 9. 12.00 (pm)/noon/mid-day
5. dark (colored/coloured) 10. reference

Transcript
WOMAN: Hello, West Bay Hotel. Can I help you?
MAN: Oh, good morning. I’m ringing about your advertisement in the Evening
Gazette.
WOMAN: Is that the one for temporary (Example) staff?
MAN: That’s right.
WOMAN: Yes. I’m afraid the person who’s dealing with that isn’t in today, but I can
give you the main details if you like.
MAN: Yes, please. Could you tell me what kinds of staff you are looking for?
WOMAN: We’re looking for waiters at the moment. There was one post for a cook, Q1
but that’s already been taken.
MAN: Oh right. Erin, what are the hours of work?
WOMAN: There are two different shifts – there’s a day shift from 7 to 2 and a late
shift from 4 till 11.
MAN: And can people choose which one they want to do?
WOMAN: Not normally, because everyone would choose the day shift I suppose.
You alternate from one week to another.
MAN: Okay. I’m just writing all this down. What about time off?
WOMAN: You get one day off and I think you can negotiate which one you want, Q2
it’s more or less up to you. But it has to be the same one every week.
MAN: Do you know what the rates of pay are?
WOMAN: Yes, I’ve got them here. You get £5.50 an hour, and that includes a break. Q3
MAN: Do I have to go home to eat or…
WOMAN: You don’t have to. You can get a meal in the hotel if you want to, and Q4
there’s no charge for it so you might as well.
MAN: Oh good. Yes, so let’s see. I’d get er, two hundred and twenty one, no,
two hundred and thirty one pounds a week?

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WOMAN: You’d also get tips-our guests tend to be quite generous.
MAN: Ern, is there a uniform? What about clothes?
WOMAN: Yes, I forgot to mention that. You need to wear a white shirt, just a plain Q5
one, and dark trousers. You know, not green or anything like that. And
we don’t supply those.
MAN: That’s okay, I’ve got trousers, I’d just have to buy a couple of shirts.
What about anything else? Do I need a waistcoat or anything? Q6
WOMAN: You have to wear a jacket , but the hotel lends you that.
MAN: I see. Er, one last thing – I don’t know what the starting date is. Q7
Just a minute, I think it’s sometime around the end of June. Yes, the 28th,
in time for the summer.
MAN: That’s great. I’m available from the 10th.
WOMAN: Oh good. Well, if you can call again you need to speak to the Service Q8
Manager. Her name’s Jane Urwin, that’s U-R-W-I-N, and she’ll
probably arrange to meet you.
MAN: Okay. And when’s the best time to ring?
WOMAN: Could you call tomorrow? Um, she usually starts checking the rooms at Q9
midday, so before then if you can, so she’ll have more time to chat. I’ll
just give you her number because she’s got a direct line.
MAN: Thanks.
WOMAN: It’s 832 double – 0 9.
MAN: 823 double -0 9?
WOMAN: 832
MAN: Oh, okay. Yes, I’ll do that. Q10
WOMAN: And by the way, she will ask you for a reference, so you might like to be
thinking about that. You know, just someone who knows you and can
vouch for you.
MAN: Yes, no problem. Well, thanks very much for your help.
WOMAN: You’re welcome. Bye.
MAN: Bye.

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Vocabulary:

- shift (noun): ca
Meaning: a period of time worked by a group of workers who start work as another
group finishes

- alternate
Meaning: (of two things) happening or following one after the other regularly

- negotiate
Meaning: (with somebody) (for/about something) to try to reach an agreement by
formal discussion

- vouch for
Meaning: (formal) to say that you believe that something is true or good because you
have evidence for it

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 Exercise 10:

1. answer(ing) (the) phone 6. after 11 (o’clock)

2. Hillsdunne Road 7. clear voice
3. library 8. think quickly
4. 4.45 9. 22 October
5. national holidays 10. Manuja

Transcript
WOMAN: Good evening. King’s Restaurant.
MAN: Good evening. I’m ringing about the job I understand you have vacant.
WOMAN: Oh yes.
MAN: I’d like to find out a few more details, if I may.
WOMAN: Yes, of course. Can I take your name?
MAN: It’s Peter Chin.
WOMAN: Okay Peter. Well, if you want to ask about the job and then if we’re both
still interested, we could arrange for you to come for an interview.
MAN: Great, thanks. I’m afraid I missed the advert for the job but heard about
it from a friend.
WOMAN: That’s no problem at all. What would you like to know?
MAN: Well, um, what sort of work is it — washing up?
WOMAN: It’s answering the phone. Q1
MAN: Oh right, fine.
WOMAN: And not waiting at table.
MAN: That’d be good. And how many nights a week would it be?
WOMAN: Well, we’re really only busy at the weekend.
MAN: So two nights?
WOMAN: Three actually, so it would work out at twelve hours a week.
MAN: That’d be fine. It wouldn’t interfere with my studies.
WOMAN: Are you at the university?
MAN: Yes. First year Physics student.
WOMAN: Oh, right.
MAN: Um, and because I’m not an EU national would I need a work permit?
WOMAN: Yes you would. Just get your tutor to sign it.

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MAN: That wouldn’t be a problem, if I were to get the job. Um, where exactly is
the restaurant?
WOMAN: Well, we have two branches — the one we’re recruiting for is in Q2
Hillsdunne Road
MAN: I don’t know that. How do you spell it please?
WOMAN: It’s H-I-double L-S-D-U-double N-E Road.
MAN: Got that. Thanks. Is it near a bus stop?
WOMAN: Yes. The nearest one would probably be just beside the library Q3
MAN: Oh yes, I know it. That’d be fine for me. And could I ask about the pay?
WOMAN: We’re offering 4.45 an hour. Q4
MAN: That’s very good. My last job was 3.95 an hour.
WOMAN: We feel it’s pretty good and we also offer some good fringe benefits.
MAN: Really?
WOMAN: Well, we give you a free dinner, so you eat well.
MAN: Right, better than hostel food!
WOMAN: We certainly hope so! And we also offer extra pay for working on Q5
national holidays.
MAN: Oh, that’s a really good perk, isn’t it?
WOMAN: Yes, we think so. And then because of the difficulties of getting public
transport, if you’re working after 11 o’clock we drive you home. Q6
MAN: Oh, that’s good to know.
WOMAN: Well, we’d certainly be interested in inviting you for an interview, if
you’re still interested?
MAN: Oh yes, certainly. Could I just also ask what qualities you’re looking for?
WOMAN: Well, for this particular job we want a clear voice, which you obviously Q7
do have!
MAN: Thanks.
WOMAN: And you must be able to think quickly, you know. Q8
MAN: Well, I hope I’d…
WOMAN: So, when could you come in for an interview? We’re actually quite quiet
tonight?
MAN: Sorry, I couldn’t come tonight. Or tomorrow, I’m afraid. Thursday’s
okay — that’d be 22nd of October. Q9
WOMAN: Fine, after 5 p.m.?

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MAN: Yes, fine. Would 6 o’clock be okay?
WOMAN: Good. I look forward to seeing you.
MAN: Oh, by the way, who should I ask for?
WOMAN: Oh yes, of course, sorry. My name is Samira Manuja Q10
MAN: Can you spell that, please?
WOMAN: M-A-N-U-J-A.
MAN: Okay, I’ve got that. Thanks very much.
WOMAN: Look forward to seeing you…

Vocabulary:

- interfere with
Meaning: to take part in the affairs of others

- recruit
Meaning: to enlist (a person) for service in one of the armed forces

- fringe benefit
Meaning: Any of various benefits, as free life or health insurance, paid holidays, a
pension, etc.,received by an employee in addition to regular pay.

- perk
Meaning: the benefit

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 Exercise 11:

1. Bhatt 6. bedsit
2. 31 March 7. theater/theatre
3. nursing 8. mature/older
4. 2 9. town
5. meat 10. shared

Transcript
MAN: Good morning. Can I help you?
WOMAN: Yes. I’ve just been accepted on a course at the university and I’d like to try
and arrange accommodation in the hall of residence. Example
MAN: Yes, certainly. Please sit down. What I’ll do is fill in a form with you to find
out a little more about your preferences and so forth.
WOMAN: Thank you.
MAN: So first of all, can I take your name?
WOMAN: It’s Anu Bhatt. Q1
MAN: Could you spell your name please?
WOMAN: Yes. A-N-U…B-H-A double T.
MAN: Thanks, and could I ask your date of birth?
WOMAN: 31st March 1972. Q2
MAN: Thank you. And where are you from?
WOMAN: India.
MAN: Oh right. And what will you be studying?
WOMAN: I’m doing a course in nursing. Q3
MAN: Right, thank you. And how long would you want to stay in hall, do you think?
WOMAN: Well, it’ll take three years but I’d only like to stay in hall for two. I’d like to
think about living outside for the third year.
MAN: Fine. And what did you have in mind for catering? Do you want to cook for
yourself or have all your meals provided, that’s full board?
WOMAN: Is there something in between?
MAN: Yes. You can just have evening meal provided, which is half board.
WOMAN: That’s what I’d prefer.
MAN: Yes a lot of students opt for that. Now, with that in mind, do you have any
special diet, anything we should know about?

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WOMAN: Yes, I don’t take red meat. Q5
MAN: No red meat.
MAN: Now, thinking about the room itself, we have a number of options. You can
have a single study bedroom or you can have a shared one. These are both
what we call simple rooms. The other alternative is to opt for a single bedsit
which actually has more space and better facilities. There’s about 20 a
week difference between them.
WOMAN: Well, actually my grant is quite generous and I think the bedsit sounds the Q6
best option.
MAN: Lovely. I’ll put you down for that and we’ll see what availability is like. Now
can I ask some other personal details which we like to have on record?
WOMAN: Yes, of course.
MAN: I wonder if you could let us know what your interests are. This might help us
get a closer match for placing you in a particular hall.
WOMAN: Ummm. Well, I love the theatre Q7
MAN: Right.
WOMAN: And I enjoy sports, particularly badminton.
MAN: That’s worth knowing. Now, what we finish with on the form is really a list
from you of what your priorities are in choosing a hall and we’ll do our
best to take these into account.
WOMAN: Well, the first thing is I’d prefer a hall where there are other mature students Q8
if possible.
MAN: Yes, we do have halls which tend to cater for slightly older students.
WOMAN: Ummm and I’d prefer to be out of town Q9
MAN: That’s actually very good for you because we tend to have more vacancies
in out-of-town halls.
WOMAN: Lucky!
MAN: Yes. Anything else?
WOMAN: Well, I would like somewhere with a shared area. A TV room, for example, Q10
or something like that. It’s a good way to socialise.
MAN: It certainly is.
WOMAN: That’s it.
MAN: Now, we just need a contact telephone number for you.
WOMAN: Sure, I’ll just find it. It’s double 67549.
MAN: Great, so we’ll be in contact with you as soon as possible…

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Vocabulary:

- accommodation
Meaning: a place to live, work or stay in

- cater
Meaning: to provide food and drinks for a social event

- priority
Meaning: something that you think is more important than other things and should
be dealt with first

- vacancy
Meaning: a job that is available for somebody to do

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 Exercise 12:

1. Ardleigh 4. tent
2. newspaper 5. castle
3. theme 6. beach/beaches

Transcript
A: Good morning. World Tours. My name is Jamie. How can I help you?
B: Good morning. I want some information on self-drive tours in the USA. Could
you send me a brochure?
A: Of course. Could I have your name please?
B: Andrea Brown.
- Thank you. And your address?
- 24, Ardleigh Road. Q1
- Can you spell that?
- A-R-D-L-E-l-G-H Road.
- Postcode?
- BH520P
- Thanks. And can I have your phone number?
- Is a mobile alright?
- Fine.
- It's 07786643091.
- Thank you. And can I ask you where you heard about World Tours? From a
friend? Or did you see an advert somewhere?
- No. I read about you in the newspaper Q2
- OK, I'll get the brochures in the post to you but can I give you some information
over the phone. What kinds of things do you want to do on your holiday?
- I’m interested in going to California with my family. I’ve got two children and we
want to hire a car.
- OK. We have a couple of self-drive tours there visiting different places of interest
in California. The first one begins in Los Angeles and there's plenty of time to visit
some of the theme parks there. Q3
- That’s something on my children’s list so I'd want to include that.

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- Good. Then you drive to San Francisco. From San Francisco you can drive to
Yosemite Park where you spend a couple of nights. You can choose to stay in a lodge
or on the campsite.
- I don't like the idea of staying in a tent. It'd be too hot. Q4
- Right. And the tour ends in Las Vegas.
- OK.
- The other trip we can arrange is slightly different. It starts in San Francisco. Then
you drive south to Cambria.
- Someone told me there’s a really nice castle near Cambria. Will we go near that? Q5
- Hearst Castle is on that road so you could stop there.
- Good. I'd like to do that. Does this trip also go into the desert?
- No, it continues to Santa Monica where most people like to stop and do some
shopping.
- We have enough of that at home so that doesn’t interest us.
- Well you could go straight on to San Diego.
- That's good for beaches isn’t it? Q6
- That’s right, that's a good place to relax and your children might like to visit the
zoo before flying home.
- I don’t think so. We want some time for sunbathing and swimming.

Vocabulary:

- campsite
Meaning: a place where people on holiday/vacation can put up their tents, park
their caravan / camper, etc., often with toilets, water, etc.

- castle
Meaning: a large strong building with thick high walls and towers, built in the past
by kings or queens, or other important people, to defend themselves against attack

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 Exercise 13:

1. Hardie 6. lighting
2. 19 7. trains
3. GT82LC 8. safe
4. hairdresser 9. shower
5. dentist/dentist’s 10. training

Transcript
- Excuse me.
- Yes?
- I wonder if you could spare a few minutes to do a survey on transport. It won't take
long.
- No, that’s fine.
- Lovely. The survey is on behalf of the local council. They’d like to know about what
transport you use and any suggestions for improvement. Can I start by asking you
how you travelled to town today?
- Sure. I came on the bus.
- Great. Now can I get a few details about yourself?
- OK.
- What’s your name?
- It’s Luisa ....
- Yes.
- Hardie Q1
- Can you spell that, please?
- Yes, it’s H-A-R-D-l-E.
- Great. Thanks. And can I have your address?
- It’s 19, White Stone Road. Q2
- Oh, right'. I know that area. It’s Bradfield, isn’t it?
- That’s right.
- Is the postcode GT7?
- It’s actually G-T-8. 2-L-C Q3
- Great. And could I ask what your job is? Are you a student?
- I’ve actually just finished my training. I'm a hairdresser. Q4

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- Oh, right. And one more question in this section. What is the reason for you coming
into town today?
- Actually it’s not for shopping today, which would be my normal reason, but to see
the dentist. Q5
- Right. Thanks.
(Pause)
- Now in this last section I’d like you to give us some ideas about the facilities and
arrangements in the city for getting to and from work, er, any suggestions you have
for improvements.
- Well, something I’ve thought about for some time is that when I do walk and I’m
doing a later shift, I think the lighting should be better. Q6
- Yes, good point.
- And of course, I think it’s a real shame they’ve been cutting down on the number
of footpaths. They should have more of those. Then people would walk more.
- Yes, right.
- And, I don’t think there are enough trains. That’s why I don’t use them - you have Q7
to wait so long.
- Thanks. And finally I’d like to ask your opinion on cycling. As you may know,
there’s a drive in the city to get more people to cycle to work.
- Right.
- But we realise that there are things which the council, but also employers, might
do to help encourage workers to cycle to work.
- Yep. Well, I have thought about it and where I work there are no safe places to Q8
leave your bikes.
- OK.
- And also, I’d have to cycle uphill and on a hot day I’d arrive at work pretty sweaty
so I think I’d need a shower somewhere at work. Q9
- Right.
- And I suppose the last thing is that I wouldn’t be all that confident about cycling
on such busy roads. I think I'd like to see you offering training for that, you know, Q10
I’d feel a lot better about starting if that was the case.
- Well, that’s very helpful. Thank you very much for your time.
- No problem. Bye.

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 Exercise 14:

1. 4 6. lunch
2. 46 Wombat 7. glasses
3. Thursday 8. BALL
4. 8.30 9. aunt
5. red 10. month

Transcript
- Good morning. Welcome to the Early Learning Childcare Centre. How may I help
you?
- Hi. I spoke to you last week about enrolling my daughter for next year.
- Oh, yes. I’ll just get some details from you. So, you're her mother?
- That’s right.
- And, can I have your name?
- It’s Carol, Carol Smith.
- And your daughter’s name?
- It's Kate.
- Now, we have several groups at the centre and we cater for children from three to
five years old. How old is your daughter?
- She’s three now but she turns four next month.
- I’ll put four down because that's how old she'll be when she starts. Q1
- Fine, she’s so excited about her birthday and coming to the centre.
- That’s good to hear. And what's your address?
- It’s 46 Wombat Road, that's W-O-M-B-A-T. Woodside 4032. Q2
- And what’s the phone number?
- Oh ... it’s ... 3345 9865.
- So, have you decided on the days you’d like to bring your daughter here?
- I’d prefer Monday and Wednesday if possible.
- Mmm. I'll check, Monday’s fine, but I think the centre is already full for
Wednesday. Erm. Yes. Sorry. It seems to be a very popular day. We can offer you a
Thursday or a Friday as well.
- Oh dear. I suppose Thursday would be all right because she has swimming on Q3
Friday.

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- OK, got that. Because a lot of parents work, we do offer flexible start and finish
times. We are open from 7:30 in the morning until 6 o'clock at night.
- What time would you like your daughter to start?
- I need to get to work in the city by 9:00 so I'll drop her off at 8:30 . Q4
- You’re pretty close to the city here so that should give me plenty of time to get
there.
- That’s fine. Now, we also need to decide which group she'll be in. We have two
different groups and they’re divided up according to age. There’s the green group,
which is for three to four-year-olds. And then there’s the red group which is for four-
to five-year-olds.
- She’s quite mature for her age and she can already write her name and read a
little.
- Well, I’ll put her in the red group and we can always change her to the green one Q5
if there are any problems.
- That sounds fine.
- Ok. Let's move on to meals. We can provide breakfast, lunch and dinner.
- As she’s finishing pretty early, she won't need dinner, will you give her breakfast
before she comes?
- Yes, she'll only need lunch. Q6
- Now, does she have any medical conditions we need to know about? Does she have
asthma or any hearing problems for example?
- No. But she does need to wear glasses. Q7
- Oh, I'll make a note of that.
- Yes, she's pretty good about wearing them, she can’t see much without them.
- Right. OK. Now, I also need emergency contact details.
- So what sort of information do you need?
- Just the name and number of a friend or family member we can contact in case we
can’t get hold of you at any time.
- That’d better be my sister... Jenny Ball. That’s B-A-double L. Her phone number is Q8
3346 7523.
- Great. So she is the child's aunt? Q9
- Yes, that’s right.
- I’ll make a note of that as well. Now, is there anything you’d like to ask? What
about payment? - How much are the fees each term?

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- Well, for two days and the hours you’ve chosen, that will be $450 altogether.
- OK, and do I have to pay that now?
- No, we send out invoices once the children start at the centre. You can choose to
pay at the end of each term or we do offer a slightly discounted rate if you pay every
month. Q10
- Oh. I’ll do that then. I find it easier to budget that way and I’m not used to the term
dates just yet.
- Good, it makes it a lot simpler for us as well. Well, that’s everything.
- Would you like me to show you around ...?

Vocabulary:

- invoice
Meaning: an itemized bill for goods sold or services provided, containing individual
prices, thetotal charge, and the terms.

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 Exercise 15:

1. Pargetter 4. morning/mornings
2. East 5. postbox
3. library 6. prices

Transcript
- Good morning. Is that Mr Thorndyke?
- Speaking. How can I help?
- I’ve got quite a few things which need painting and fixing in the flat and I wonder
whether you'd be able to do the work.
- I’m sure I’d be able to help but let me take down a few details.
- Yes, of course.
- Well, firstly, how did you hear about us?
- It was my friend Mav Hamoton ... you did some excellent work for her a couple of
years ago. Do you remember?
- Oh, yes, that was in West Park Flats, lovely lady.
- Yes, she is.
- And what’s your name, please?
- It's Edith Pargetter. Q1
- Edith ... can you spell your surname, please?
- It's P-A-R-G-E-double T-E-R.
- Double T, right. And do you live in West Park Flats as well?
- No, actually it’s East Park, Flat 4. Q2
- Oh, right, that’s over the road, I seem to remember - quite difficult to get to.
- Yes, it’s at the back of the library. Q3
- Right, I know. And what’s your phone number?
- 875934 but I’m out a great deal in the afternoons and evenings.
- So would the best time to ring you be in the morning? Q4
- Yes.
- Fine. I've made a note of that. Can I just ask, I'll be in a van and I know parking’s
rather difficult round your flats. Where would you recommend?
- Well, I always tell people in larger vehicles to park by the postbox on the other side Q5
of the road from the entrance.

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- Good, thanks.
- And will you be able to give me a full itemised quote?
- Oh. yes. I'll list all the jobs separately with individual prices. Q6
- That'd be a great help.
- No problem.

Vocabulary:

- itemize
Meaning: to state by items; give the particulars of; list the individual units or parts
of

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