Dr.

sc Elidiana BASHI
MSc. Arjeta HALLUNOVI, Dr.sc. Elez OSMANI,
Ethics in Public Administration

Arjeta Hallunovi, Elez Osmani, Elidiana Bashi

Abstract

The goal of this study is to deal with some ethical causes in

the public administration, that aim the avoidance of negative
phenomenon’s as theft, corruption, etc. In this direction, the
debates about ethics are becoming more and more a global
tendency, as an implement through which would be found the
way to get out of the crisis. The success in the reforms of the
public administrations in major part depends, on the public
functionaries and their willingness to make fundamental
changes in the way they work. In this direction, the State
should strengthen and modernize the public service, should
realize an employment system, which should reflect more the
merits on its service.
For this reason, the government’s attempts should be
concentrated on the construction of a positive image for the
state and its administration as professional objective, which is
oriented to the services. Being aware for the practical
restrictions of this study, we firstly chose to concentrate on the
local public administrations ethics. The study will be focused
on the practical comparative analysis of the city of Shkodra
and Durres by the realization of a questionnaire by each of
these municipalities and the Agency of Legalization and
Urbanization of Informal Zones (ALUIZNI) in Shkodra.

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202 MSc. Arjeta HALLUNOVI, Dr.sc. Elez OSMANI, Dr.sc Elidiana BASHI

Keywords: Ethics, Ethical Behavior, Ethics and Leadership in Public

Service, Public Services.

1. Introduction

This paper aims to highlight the importance of handling the issues of

ethics in public administration, the confrontation of their social
responsibilities in relation to public administration, local or central to the
community. In particular, the correct implementation by the administration
of the legal and ethical responsibilities has to do directly with the stage of
development and the image of a democratic society. To talk about ethics
today is very difficult. To discuss about the sublime values in a country
where receiving a bribe and corruption are sitting cross-legged is more a
dream than a reality. Today, in the Albanian society the human values, the
sense of responsibility to perform the tasks for which one gets paid, and the
respect for the values are greatly shaken. Eventhough the younger
generation has been introduced in all kind of the relations underlying
material interest, they benefit by all means, by ignoring everything else
associated with the “human being” and the human morality. People often
forget the quality of their acts or conduct. From the observations of the
performance of the public administration in this prolonged transition, it is
not difficult to understand that local or central government of the Albanian
administration leave much to be desired with its image to the public, with
low quality in the implementation of the tasks imposed by the law, with the
high level of corruption etc..

2. Ethics in public service and the role of public administration

It is already proven that the quality of the public services and the role of
the public administration in their implementation have a direct impact on
the life of the citizens. In the mutual report of the public administration and
the community, with special importance and often determinative, are the
ways of behaviour of the officials for the duties they have for the people, in
the respect of the law. Already it has been proven in many cases, the
damage to the image of the public employees at all levels. Institutions that
operate to control and monitor the work in public administration, as well
as media have given many certified and proven cases concerning the
implication of statesmen in corruptive affairs of all kinds. There have been
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many cases, regardless of the political colors that run the country.
Misappropriation of funds and monetary values, affecting impartiality,
equality and other requirements for the participation in tenders and
auctions that are held in this period, preferential management of funds that
aim to increase the life-standard of the community, have become daily
news and people are no more impressed by them. Which are the arguments
which may illustrate this situation, which has crippled the prestige of
public administration in general? We believe that the problem begins with
the selection of the people chosen to work in public administration and the
civil commitment of those responsible for implementing the tasks in their
work. In this regard, we can say that a determinant factor is the political
environment, which provides the framework for public services
conditioning, thus, the performance of those who work in public
administration today. We believe that the ratio of the militants to the real
professionals in the field, which are needed in public affairs, remains very
troubling. Each time the colour of the party in power in Albania has
changed, the public administration has been shocked. Often, real specialists
have been discarded to leave their places to genuine militants left to the
country policies. Such replacements have affected the level of management
and public affairs jobs, paving the way for poor and bureaucratic attitudes
in the admnistration’s work and daily tasks.
According to authors Rosenbloom and Kravchuk (2005), the public
work’s administrators should act with much responsibility, because their
work consists in many aspects, which can lead to the abuse of public
interest and to corruption. While Bertrand (2004) and Lang (2012) claim
that public administration differs from other forms of government by its
competence and by the fact that its ultimate goal is the general interest. It is
important that, the behavior of the public administration must be
characterized by trustworthiness, respect, responsibility, care and honesty.
The Public Officer must be characterized in all his actions by impartiality
and civil virtues. A clerk, who heads a key sector in public administration,
should consider “selfishness” as an unknown factor. He should also be
concerned by the welfare of others, acting only on the basis of law.
According to Aliaj et. al., (2003), should be in constant struggle with
corruption and other negative indicators that we randomly encounter
today. By constantly seeing such cases, the continuous discussions about
ethics in public administration are very useful. They lead us to the
conclusion that we should do more for the quality and the professional
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training of the clerks selected to work in the administration. Particularly,

the country's universities should offer courses on administrative ethics,
which will help for an education of quality of the new administrators.

3. Ethics and Governance

Ethics in public service is about the practical application of the moral

standards in governance. According to Chapman (2002), ethics refers to
how an individual feels about behaving properly. It is about values and
their application in a given context. The major factor that affects our
understanding of public service’s ethics is the meaning of the political
environment that provides the framework for public services and that
conditionates its practice. Particularly in countries with new democracies,
the political environment cannot be marked as the main factor, but as the
determining factor. Still today, here in Albania, almost everything that is
related to public administration, to the quality of its programs and the
objectives presented in the activities of government, depends on political
elections, politicians in particular and political parties in power.
Despite the efforts made over these years for ameliorating the work in
this direction, it still remains much to be done. Public administration, not
only is not independent in its work, but it is running and related in a
pyramidal shape to politics. It certainly has its influence on Good
Governance in the country. There are not a few cases of intervention by the
government officials directly in the working management, on the rights
and responsibilities that employees or their dependents have been assigned
by law. This situation has imposed preferential choices to the detriment of
general interest. In some reports of the European Commission, concerning
Albania and some other Balkan countries, it has been accentuated that
public administration’s politization and the continuous reforms after each
election cycle, have been and remain a serious obstacle to its transformation
in a stable administration, competent and efficient based on values and
merits, in the service of the needs of citizens. To reduce or to heal this
situation there is only one way, the implementation of ongoing reforms and
the regulation of the legal framework. Both will provide full transparency
of public administration in its activities, competence in managing work,
equal treatment of citizens by the law and especially ethics in public
relations. The taking of full responsibilities will create stability in the work
of administration, making it efficient and resultant. In many cases, the
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government's fight against corruption is negative. It is a campaign more

than the real fight against this pathological phenomenon. It is in this way
that the author Ali Pajaziti (2008) defines the situation in the Republic of
Macedonia. In a similar way also, we could speak for the case of Albania,
for which this definition is very similar and valid (Pajaziti, 2008).
According to Chapman (2002) one of the essential characteristics and
qualities of public service work in a modern democracy and also one of the
political environment’s elements is the accentuation of public
responsibility. This can be easily expressed in general terms and it seems
clear that the forms of accountability are important to any political system,
though in practice it is complicated. Accountability of public
administration begins with the execution of official duties in strict
accordance with the Constitution and the law. Only in these conditions,
public administration employees will perform their duties conscientiously
and professionally by putting themselves more and better in the service of
the community. Application of ethical principles in the relations with
people approaches the administration more and more to the problems they
have, by increasing the value and confidence in their state. Consequently,
we will have a high professional level in coping with the needs of people as
well as an increase of the public interest for the Good Governance of the
country. We will stop at two elements of the political environment, related
to the role of the country's constitution and public accountability. Both
have a particular impact in the understanding of ethics in public service for
citizens. Government’s institutions according to Chapman (2002) have
fundamental importance for the public service.
Constitutions are important to formulate the goals and general rule
targets, the values that should be respected and to determine who should
take the decisions and how they should be taken accordingly to the specific
goals or policies of the government. We cannot complain about the lack of
laws or an adequate constitution. We generally have appropriate laws and
a constitution drafted on the principles of Western democracies. In our
country work halts in their implementation, in the respect of values, ethics
and human morality. As seen from the angle of these aspects, the laws and
various rules play an important role and influence the behavior of officials
when they have to make impartial decisions (Chapman, 2002). If officials
will be taken and kept at work by solid criteria which include
professionalism and respect for the laws and regulations, we will have a
solid administration at work, able to solve not only the duties towards their
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state, but also the problems and multiple worries of people in their daily
lives. The selection by healthy criteria of specialists in the local as well as in
the central power will guarantee the administration’s continuity regardless
of which political force comes to power. The Public administration, as
elected and trained on the basis of ethical and democratic principles will
make us maintain it and treat it like an asset of the country, which must be
respected and furtherly increased. In favour of this idea, we have many
examples coming from the civilized world, from those countries, that
centuries ago, have given the right importance to the growth and
consolidation of the public administration. Anthony Sampson by reporting
comments for the public service by ministers and former ministers in
Britain writes in 1962, remembering one of his interviewees as saying: "I
remember that when we came in power in 1957, the same civil servant who
used to take care about nationalization, the same one had prepared a plan
for privatization. He did this with the same enthusiasm (Sampson, 1962).
Even in the Edward Bridges (1950) author’s comments on "Portrait of a
Profession", we find very interesting definitions on the qualities of a top
state official, the role and value of his work in public service. He states that
a state functionary must have: some of the qualities "required in the
academic world, mainly the capacity and determination to study with
attention and objectively difficult subjects, the desire to find truth at any
cost and without any kind of interest, willingness to face the truth, when it
suddenly appears and that, in forms that may be inconvenient for practical
purposes and the willingness to put out of function the works carried out
with difficulty when he realizes that is not on the right track (Bridges,
1950).

4. Research Methodology

For the preparation of the paper, we are based on primary and

secondary sources. The primary sources consist in the responses to the
questionnaire conducted with employees of the public administration in
the Municipality of Shkodra and Durres, as well as the employees of
ALUIZNI in these cities. The questionnaire consists of ten questions
relating to the application of the ethics in the public administration. The
questionnaire was conducted during a period of 4 months (June-September
2013) and it is distributed in Shkodra and Durres. There have been 255
questionnaires distributed of which 217 have been collected. The graphs in
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the paper, present the results of the questionnaire calculated by the

authors. In terms of secondary resources, the literature occupies an
important place in this field, including publications inside and outside the
country and the Internet sources. The results of the interview and literature
used have constituted the basis for the conclusions and for achieving the
purpose of this topic.

5. Research results

In order to indicate concretely the performance of the public

administration in Albania, a questionnaire has been compiled, which was
distributed in Shkodra, Lezha and Durres. The aim of the questionnaire
was to help in presenting the current state of public administration in the
eyes of the common people, as well as the administrations in these districts.
The questionnaire consisted in 10 questions regarding the process of
implementing the code of ethics in public administration, the obstacles
encountered during the work process, the improvements to be made to the
code of ethics, training of employees with ethical issues and the creation of
an office for dealing with this issue, etc.. The selected samples are the
employees of the public administration in the municipalities of Shkodra,
Durres and ALUIZNI in Shkodra, where 150 questionnaires have been
distributed.
Regarding the evaluation of the implementation of the code of ethics,
generally about 89% of respondents consider it important. The importance
of the implementation of the code of ethics in these levels, primary has
expressed the self interest of the public administration to possess a more
complete code, which will serve as a reference system for their relations
with the public. In an indirect way it speaks of a growing interest in terms
of the quality of work of the public servants to the community. As for the
obstacles of the implementation of the ethics code in the public
administration 64% say that it’s the low cultural level that influences it,
while 27% say that the political change affects it. The data are represented
in the figure no.1 and 2.

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208 MSc. Arjeta HALLUNOVI, Dr.sc. Elez OSMANI, Dr.sc Elidiana BASHI

Figure 1: How do you assess the implementation process of the code of

ethics in public administration?

Source: Authors, (own calculation)

Figure 2: What are the obstacles to implementing the code of ethics in

public administration?

Source: Authors, (own calculation)

The low percentage about the effect of the lack of experience signifies
the constant coming of new employees in the public administration. About
27% of the respondents indicate the effect of political changes, in the

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changing of the staff immediately with the arrival of different political

forces. The public administration in Albania yet is a variable, in the
function of politics. Regarding to the improvements observed over the
treatment of the ethical issues compared to the last year, the employees are
expressed in a balanced way. Most of them link the progress of
improvement with the working conditions, for them there are no
significant changes and significant improvements observed in the quality
of services, especially in the implementation of the ethics code. The long
queues in obtaining identity cards and passports, multi-year effort to
recognize and convert the former property to the owners, the difficult
process of legalization etc, have lost the confidence of people for
improvements in the services.
People are convinced that after all these services, there is a hidden
significant monetary value and they must pay for services performed by
people who have the duty to perform them. The data are represented in the
figure no.3. Based on these results, about 68% say that there has been no
improvement, while 21% say that there are improvements. Regarding the
assessment of administrative work in periodic training of the officers about
the ethical knowledge, 68% are not expressed well, 22% indicated a good
evaluation, and the rest do not know. These results speak for a big gap in
the public administration; it has done not enough theoretical and practical
training for its employees in the field of ethics. These trainings are very
necessary, especially because these institutions are filled with militants. The
data are represented in the figure no.4.

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Figure 3: Do you see improvement from previous years to the treatment

of ethical issues in the administration?

Source: Authors, (own calculation)

Figure 4: What are your thoughts about the work of public

administration in periodic training of employees for ethical knowledge?

Source: Authors, (own calculation)

About the level of civil participation in the improvement of ethical

issues in the administration, the vast majority said that they are an active
part with 55%, by expressing an interest to improve the ethics process. The
data are represented in the figure no.5. Related to the question “Has your
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administration established a special office for the pursuit of ethical issues?”

98% said no, implying a huge vacuum that the present administration has
in this field. In a word, the lack of specialized staff or a special office for
prosecution of ethical issues in the administration is not in accordance with
the Code of Good Practice. In all the institutions surveyed, it was said that
this issue was followed from the Human Resources department. This
situation speaks for a void in the pursuit of ethical issues in administration,
turning this into a problem of the spread of the solution. The data are
represented in the figure no.6.

Figure 5: The level of civil participation in the improvement of ethical

issues in the administration?

Source: Authors, (own calculation)

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212 MSc. Arjeta HALLUNOVI, Dr.sc. Elez OSMANI, Dr.sc Elidiana BASHI

Figure 6: Has your administration established a special office for the

pursuit of ethical issues?

Source: Authors, (own calculation).

In regard to the development of the public administration programs or

brochures to inform the ethical issues, respondents said that they are not
informed. The data are represented in the figure no.7.

Figure 7: Has your organization developed programs or brochures to

address the ethical issues?

Source: Authors, (own calculation)

When asked "How do you react in the case of unethical attitude from the
employees in public administration?” we have a surprising answer. In the
questionnaires distributed to random citizens, we have obtained, from
about 63% of them, silence related to the unethical situations created, given
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that they would still need these services, while about 21% react to it
directly, while the rest complain about their superiors. Given the
extraordinary meanders in the judicial proceedings, none of the
respondents declared not to follow the legal route against to an injustice.
They also were not convinced that the Albanian courts would provide
justice. The data are represented in the figure no.8. Regarding the question
of how is the performance of public administration affected by the cultural
behavior and ethics towards the citizens, the vast majority with 40% said to
increase quality of the service, while 33% expressed the approachment of
public administration to the community. A small percentage said that
cultural behavior and ethics help citizens in the fight against corruption.

Figure 8: How do you act when faced with unethical attitudes of

employees in public administration?

Source: Authors, (own calculation)

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Figure 9: How is the work of public administration, cultural behavior

and ethics in general?

Source: Authors, (own calculation)

6. Conclusions

The administrators of the public services should be more responsible,

because their work has many aspects, which can lead to the abuse of the
public interest and to corruption. The way of bringing the public
administration must define objectivity, confidentiality, transparency,
respect, responsibility, care and honesty. In new democracies, as is the case
of Albania, the political environment cannot be noted as a key factor, but as
the determining factor that influences the understanding of ethics in the
public services, by providing a general picture for the public services.
Various legislation and regulations have played an important role and have
influenced the behavior of the officials, when they should make impartial
decisions.
The implementation of the code of ethics in public administration is
considered important. The implementations of the ethic code in the public
administration ison a low level according to the respondents of the
questionnaire because they think that the political changes are with a
particular importance. The lack of specialized staff or a special office for the
prosecution of the ethical issues in the administration is not in accordance
with the Code of Good Practice. The key point for the improvement of
ethical issues is the implementation of ethics across the curriculum from
the kindergarden to higher education. The selection of the specialists in the
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local government, as well as the central criteria must be set to ensure the
continuation of the administration regardless of which political force comes
to power. The public administration must provide programs for the
administrative ethics, which must help in forming new quality
administrators.

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