Dealer APP Manual Gain EN
Dealer APP Manual Gain EN
Dealer APP Manual Gain EN
Distributors Operations
bikes
Dealer APP
Diagnostic APP for distributors
EBIKEMOTION TECHNOLOGIES S. L.
C/ Orfebres, 10 – 34004
(Palencia, Spain)
ebikemotion.com
E B M D OC 0 7 - B 1
Index
1. Illustrations
1.1 Dealer App Main Diagram
MAIN SCREEN
1 - Application Menu:
The application menu has a hierarchical structure; the user
can first view main options and later browse through the
sub-options displayed by the system. The active option
always appears in the upper part.
C - eBike Mode
The mode of the eBike can be changed from TRANSPORT
C to DEMO, ACTIVATED or SOLD.
D - Settings
Access the pairing menu and change of the active user.
D
1.2 Interpreting icons
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2. Safety warnings
Read all instructions carefully before IMPORTANT
using the system - Do not immerse electronic components in water
and do not wash them using washing machines. If you
- Keep all safety instructions and warnings for use water pressure systems it is important that you take
future reference. out the battery (if removable) and control devices,
such as remotes and displays; these should not be
- Not adhering to the instructions provided may washed with water pressure under any circumstance.
result in electric shock, fire and/or serious injury.
- Do not leave the eBike parked outside in Winter
- The term “battery pack” used in these operating
in extreme weather conditions. The remote is designed
instructions, irrespective of model, refers both to
to prevent water ingress in its internal structure, but this
standard battery packs (battery packs with holder
on the bike frame) and spare-type battery packs design can be endangered if we subject it to poor
(removable battery packs with holder in the rear weather conditions or low temperatures during long
rack/carrier or on the bike frame). periods of time.
- Make sure you do not get distracted by the - Do not leave the control systems or the iWoc®
display of the on-board computer, remote remote in rain or snow for long periods of time.
information and Smartphone while cycling. Not
focusing exclusively on traffic can be the cause of an - Withdraw and protect remotes, displays and
accident. batteries if you transport the electric bicycle by
attaching it to the exterior of the car. Failing to do so,
- Read and follow the safety warnings and especially in poor weather conditions, could increase
operating instructions of the eBike system the risk of breaking its protection from water.
- The ebikemotion electronic components and -Maintain the buttons and points of contact clean
casings are designed to work under the standards of from dust and dirt. If one of the components breaks,
the IP54 code against dust and water. Although, the ask your supplier to replace it with another original
electronic parts of the remote have received part. The suppliers of the bicycle manufacturers who
conformal coating for extra protection and sealing have the ebikemotion® components are the only
grommets are used to increase the waterproof persons authorized to install the components and
features, this does not mean they can withstand activate them through the Dealer APP.
extreme climatic conditions or large volumes of water
and caution should be taken to protect the eBike
- You should not insert any types of metallic contact
elements from such conditions.
in the places of battery connection, it can cause a
power cut.
An e-bike is similar to a conventional bicycle, however, it
includes some electronic devices such as the electric motor, - The battery should not hit any surface. If the
the battery and HMI (remotes and displays etc.) There are outside cover of the battery breaks you should contact
some norms that should be followed in order to prolong the the technical service of its brand in order to change
life span of an electric bicycle and the durability of its the casing.
electronic components:
- After 500 charging cycles the capacity of the
battery can drop by around 20%
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3. Product Description
3.1 Intended Use of APP 3.4 Functionality
DEALER APP is an ebikemotion® smartphone application The Dealer APP enables stores to activate components,
designed especially for stores and suppliers of electric detect errors and diagnose and solve problems. The most
bicycles. It is compatible with products designed by important functions of the application are outlined below:
ebikemotion® and other electric bicycle technologies. The
function of this application is to connect the eBike to the - The eBike is activated at the time of its sale through
user´s mobile phone and the technical service, in order to the application
directly carry out procedures such as diagnosis, reparation,
set-up and updating or the replacement of components in - The application displays a list of the components
case of a malfunction. installed and their status
The diagnosis can be carried out on the devices - eBike's battery status, serial number and the distance
manufactured by ebikemotion® as well as compatible travelled
technologies from other electric bicycle manufacturing
brands, due to the lack of third party diagnostic tools, the - Status of eBike components and error list.
ebikemotion® application is frequently opted for by other
brands. A store should have a Dealer - Access to technical documentation and solving
User Account that is authorized by the brand, enabling it to failures depending on the eBike model, component
operate the application. The user account must be created and error.
by the brand which will provide the user with login
information. - Details on the hardware and software version of
the installed components.
This application is public and free, it can be downloaded
from the cloud by any user, however, its use is restrained by - Assignment of a serial number.
the stores who manage the users and valid passwords.
Any procedures carried out on compliant eBikes are saved - Assignment of the eBike serial number when new
on the cloud for future reference. components are installed.
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4. General Introduction
Welcome to the ebikemotion® Platform. Before we go into ACTIVATION. In such way, the bicycle is only considered as
detail on what the DEALER APP is, we believe that it is sold when it is activated. Activation is a crucial step since it
important to explain to you what ebikemotion® is about and includes a previous diagnosis and check, before carrying out
how we can help your business grow and provide the most the release procedure which enables the customer to use it.
precise answers to the problems that can occur with this Before the release procedure the speed of the bike is limited
new element of the electric bicycle that continues to grow to 50km (transport mode). In addition, the moment of
year after year and that we have a lot to say about. activation is considered the effective date of the
ebikemotion® electronic components guarantee. All this is
Ebikemotion® Technologies is a Spanish engineering done with the help of two buttons and a mobile phone that
company (Palencia). Its main activity is the design and can be connected to the bike via Bluetooth®, there is
manufacture of electronic components for the electric therefore no need to invest in additional resources.
bicycle business. Our technology and standards are
exceptional due to our background in the automotive In addition, some electric bicycles may have a malfunction
sector, mainly the electric vehicle sector. .With time our or we may have to replace some of the components with
company began to attain its know-how, we began to apply time. In order to change or install a new electronic
the technology used in eBikes to electric cars, improving component in the bicycle, it is compulsory for the store to
their performance and capabilities. have the Dealer APP downloaded on their Smartphone, as
well as a dealer user account and the part that needs to be
All this technology is excellent, however, we need to create replaced. All the components are delivered to stores in the
new tools that will ease the tasks of agents involved in eBike transport mode, disabling their use until authorized by the
production, distribution, sale and use. The eBike product is store in their official dealer account. Connecting an eBike to
to be enjoyed and we can only achieve this by simplifying the DEALER application enables for the collection of data on
the whole process and making it safe. the state and use of the electric bike, this information can be
used by the brand to improve its service.
An eBike is quite similar to a conventional bicycle, the
difference between them is that an electric bicycle is
equipped with electronic devices. These devices can be
designed to communicate with us; tell us about the problems
they are experiencing or even give us clues on how to solve
them. Imagine that the roller chain does not work correctly, YOU NEED TO START
a good mechanic will look and listen to the sound it makes in
order to diagnose the problem, this is an ability he gained Distributor User Account
from his experience. However, how do we find a solution if A Smartphone
the eBike´s electronic sensor is taking wrong The Dealer APP
measurements? How can we fix it?. Dealer Manuals
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It is not possible to replace the parts of one eBike with parts 4.1 Activation: Factory, Dealer, End User
from another. (At least in ebikemotion® CAN BUS version
components) This is because each component is Each time an eBike is made, all the information that concerns
manufactured to work in one bike and in a concrete eBike it(serial number, components) is sent by the manufacturer to
model. Even if the model of the bicycle is the same, its the ebikemotion® Server. A manufactured eBike arrives at
components are designed to work in only one frame (the the store in a special mode called DEMO or TRANSPORT
serial number of the bicycle). If one of the components MODE, this configuration limits its speed to a maximum of
detects that rest of the parts is from a different bicycle, the 50km. Before the end user can cycle on the eBike, the store
bicycle will stop functioning (COMPONENT PROTECTION). will have to change this configuration by changing its mode
to ACTIVE MODE. To change the MODE the store has to
After reading this general introduction on the Dealer APP connect the eBike to the Dealer APP by Bluetooth®, a short
one should have a clear understanding of the following key diagnosis is made before the activation. Once activated
points: the eBike is considered as sold.
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4.3 APP Language options 4.4 APP Units and Measurements
The APP automatically detects the current language The metric and imperial systems of measurement are
configured on your Smartphone and configures the included in the ebikemotion® APP. Since the application is
language of the APP accordingly. It is not possible to fully compatible with your smartphone, the measurement
change the language of the APP manually and for that you system of the app will also be defined by your mobile´s
will have to change the language of your smartphone in the configuration. On the APP itself there are no options to
General Settings. choose the system of measurement. Keep in mind that when
you select a language and the system of measurement on
Currently, possible language options of the APP: your phone it includes many parameters (keyboard, voice,
- Spanish commands and measurements.).
- German
- French If you want to change the type of measurement system
- English (By default. If the APP doesn't support the between METRIC and IMPERIAL, please go to your
language configured on your smartphone it will change smartphone´s settings menu to adjust it in the “Language
to English automatically) and Region” and go back to the APP.
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5. User and Access
When you start the APP you will see the user LOGIN system
where you will find the following options:
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5.4 Linking your user to the BRAND 5.5 Remote creation of user by Brand
Independently of whether you have a DEALER type account The BRAND has the ability to create a user account for its
(you can diagnose bikes of other brands) or you just created Store. They will need a valid email account to do this
a new user account, you have to LINK YOUR USER to the operation. The BRAND will create a password that they will
brand. If you are a store and have access to the bikes of your send to your email address and that you will have to modify
new brand, you should open the END USER ebikemotion afterwards. The BRAND is in control of all the user accounts
application and pair up with a bike of a brand that you wish with the DEALER profile, so they have the power to change
to diagnose. From then onwards, your user account will stay your possibilities; deciding on whether you can access the
linked to the new brand and the brand will see you as a DEALER APP or not.
compatible user. Send your user account and your
username to the brand and they will give you a permission
to use the DEALER application. If you have one previous
ebikemotion® or you have created a new one, the first step
that you need to follow is to PAIR WITH ONE EBIKE of the
BRAND that you want to MANAGE.
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6. eBike Pairing and Connection
Both APPs cannot be connected at the same time to the
same bicycle. You should check how to close your APPs, this NOTE
depends on your smartphone and OS version. Remember that you must close the END USER APP
The DEALER APP is free and you can download it from any before opening the DEALER APP.
APP store with compatible platforms (Apple Market or Remember that the end user needs to pair his
Google Play). The following steps are to help you with the phone again before leaving the store. It is very
installation process: important that once you finish any process in the
The ebikemotion® eBike pairing process is required to
use the APP when you are using an ebikemotion®
shop, you delete the eBike off your smartphone,
compatible eBike. Before stat prepare the following: leaving it free for the new user pairing process
In order to carry out the ebikemotion® pairing process
through Bluetooth® between the APP and an eBike 6.1 Deleting paired smartphones
compatible system you need the following:
- An ebikemotion® compatible eBike with The deleting process is already explained, basically this
Bluetooth® connectivity process is:
-Reliable internet connection (WIFI or 4G)
- Your smartphone with the DEALER APP installed I. Switch off the eBike
II Switch on and keep the button pressed during t h e
1. Install the APP on your smartphone and complete the whole starting process and 4 seconds more.
Registration or Login process iii. The LED will start to blink in BLUE colour for some
2. Switch on the POWER button of the ebikemotion® seconds to inform you that the last smartphone was
(Remote Control) deleted and is waiting for pairing the new one (a
section)
a) When the APP detects an unpaired ebikemotion®
compatible eBike, it will pair up with it and a notice will
inform you that the pairing process has been carried out
correctly. C
I. In addition, the SETTINGs menu will show display
the option “EBM Pairing Status” Connected
ii. You will see a lit up eBike icon in the top right corner to ON/OFF BUTTON OF REMOTE
show its connection status
iii. Finally, the LED on the remote will light in BLUE for a 6.2 Force the BT Connection
few seconds to inform that connection is done.
b) If the ebikemotion® compatible eBike is not paired, There is a way to force your mobile to delete any link to the
perhaps the bike is paired with another Smartphone. In this eBike that has been connected previously so that it looks
case check your remote manual to see the Bluetooth® reset for a new connection. Please select SETTINGS in the main
process on your remote. (In the section 7.2 you have some menu and later in the BIKE options tap on “Pair with a new
information about this process). To reset the smartphones EBM bike”, the actual Bluetooth® connection will be refused
paired follow this process: and the system will try to find a free eBike through
I. Switch off the eBike Bluetooth®.
ii. To switch on keep the button pressed for 4
seconds or more.
iii. The LED will blink in BLUE colour for a few seconds to
inform you that the last smartphone has been deleted
and that it is waiting for pairing anew one (a section)
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7. Diagnosis and Device Installation
Diagnosis is the main process before any other operation - eBike Serial Number (e-SN)
with the DEALER APP. A diagnosis is done each time the - Model of eBike
Dealer has any interaction with the eBike. Unlike the END - Manufacturing Date
USER APP that only shows the error code and a short - Distance travelled with the eBike
description to look for possible solutions in the manual, the - Time of use
DEALER APP can show additional documentation (Technical - Battery charging cycles
PDF) to extend the information on the error and possible - Battery Status
solutions. Each ERROR in the eBike model includes technical - Additional information
documentation to help the dealer solve the problems, the
relation is one PDF file per ERROR per MODEL of the
eBIKE. At the same time the diagnostic process also is
designed to update the eBike STATUS in the Cloud.
This part of the manual will show you how to see the eBike
basic information, serial number, when it was
manufactured, the history of actions, actual battery status
and other extra information because each data is archiving
as time goes by for each user and dealer connection. Also
we will explain the process that the dealer needs to follow if
the frame is replaced or if an additional component is
added to the system, or if the eBike Bluetooth® connection
is not possible.
If there is connection, TAP on the top right icon. The APP will
show you the eBike Serial number, that ebikemotion®
names “e-SN” or eBike Serial Number. The eBike Serial
eBike card - Connection number is composed of two codes:
- Brand CODE: This is an internal ebikemotion
7.1 The eBike File codification composed of 2 digits, for example:
OB = Orbea, LE = Legend ebikes, DS = Desiknio, etc…
The eBike File is the starting point of the system and usually is
the first point that we must check and get a clear idea about
the eBike status. The following, is the main information that
we can check: XX 1234567890ABCDE
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- Manufacturer Serial Number: This code is an
alphanumeric chain with 15 characters at maximum, Alert of error in the APP
that must be identical to the Serial Number that the
manufacturer put in the FRAME of the eBike.
IMPORTANT NOTE
For example, one eBike has the Serial number: 123AH456,
can have an e-SN resembling this one: OB123AH456 This operation is very common when the store is
adding a NEW COMPONENT. Remember that
The DEALER application is the one that sends the e-SN of new components come without any e-SN and
the devices to ebikemotion®. These are the situations in using one component in this status will generate
which you may need to indicate the e-SN
ERROR-25 -> COMPONENT PROTECTION
- If the eBike frame is broken and you need to move all
components to a new eBike frame.
- If you need to change or add an ebikemotion®
component: 16:32
- Use Time:
New It is the time of all archived activities. It also includes the
ebikemotion® total time cycled with the electric system on.
e-SN component
- Battery cycles:
Proccess Number of charging cycles that have been made since
purchase
Update
- Date of Last Battery Charging:
Time at which the last complete charge of the battery
was made.
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To carry out the e-SN assignment you need to follow this
process:
4- You will see an icon with the letters e-SN in the upper bar
area. Click on the icon
5- It will look like a dialog box where you should perform the
following steps:
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e-SN - Diagnosis selection
proceso e-SN e-SN - Brand selection
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7.2.1 Replacing the Frame IMPORTANT NOTE
If you have to change all the components from one frame to
another, the components must be given the serial number Remember that when there are components in
of the frame on which they are mounted so that the whole the eBike with different e-SN the system
operation is registered in the system. generates ERROR 25, component protection
error. This error will DISABLE THE FUNCTIONING
To change the components, follow the process described in OF THE EBIKE SYSTEM. You must make the e-SN
the previous point. assignment process so that all components have
the same e-SN.
Diagnosis &
Device Installation
1
Only ebikemotion® componets change
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7.3.2 Device List When you tap on the image, it gives access to a page that
gives more detail on the characteristics of the device. There
In order to see the list of the ebikemotion® devices that are are three important points in the device description:
installed in the system, press the Diagnosis option (YELLOW
button). The application will wait to have a paired eBike and - Firmware:
will show you the devices that have been detected and that This option displays the current firmware version of the
are connected to the system. The connection is made by device. If it appears in red, it indicates that the firmware of
Bluetooth® between your mobile terminal and the eBike so the device must be updated with the latest version
it is essential that you have previously paired with it. Refer to available. This process can be done through a more
the previous sections describing this process and deleting advanced diagnostic tool or via Bluetooth® if the device
other previously paired phones. allows.
Once the list of devices is displayed, we can access the - Status:
most important operations: This option can display either: NO ERROR or a CONCRETE
ERROR. In case the system shows an error, an icon will
- View the details of a device including its photo appear in the upper area with the abbreviations PDF. The
- Assign the e-SN to a device PDF is a technical documentation file that is associated to
- View the error of a device each of the possible errors of each of the bike models that
- Update the firmware of a device the system has. This information is very useful for solving
- Coding a device problems since it contains concrete guides to support the
repairing.
- Coding:
This function allows to change the BEHAVIOR of the EBIKE,
the coding is an encrypted field for each model that is
generated by the manufacturer and that makes the same
device work in one way or another, for example, whether
the lights are on when starting the eBike, The position of the
remote, levels of attendance, etc.
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- Complex Coding
IMPORTANT NOTE
When the information that we have to send to define
the behaviour is much more extensive, complex and
Coding values should not be modified if they
detailed, an XML file is used, since it contains all the
are not known. The value should be provided by data. This type of files cannot be sent manually and the
the manufacturer and be associated with the system is responsible for retrieving it from the database
model of the bike. and uploading it to the device. It is a security measure
so that behaviour cannot be unduly modified. This tool is
used on devices such as Engine Control or Location
System.
7.3.4 Coding Devices
Device coding controls the operation or behaviour of each
of the ebikemotion® devices
XML
Firmware Manufacturer
Change
Components eBike
Components
Upgrade request
Diagnosis - Simple encoding
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7.3.5 Error in the Device 2- STEP 2:
When we have a display, the error can be represented
Errors in the devices can occur for several reasons; loss of
with a code and a short description. This code and this
the waterproof shield, failure of an electronic component,
description are fundamental to solving the problem. You will
failure of a cable that generates an incorrect signal. The
have to go to the user manual to check what this error
same error can occur for a number of different reasons,
means. Usually, the steps taken to resolve the problem at the
which can originate from different parts. For example, if the
user level are: Visual inspection, connector review, cleaning
system tells us of an error in the motor phase, the origin can
and restarting the system.
be in a sensor of the motor phase or in the wiring of a motor
or in the intermediate or final connector. Where is the error
and what must we do to solve it? The answer is not easy in
most cases. To help installers solve these types of problems
the system shows an error and a possible solution.
1- STEP 1:
The system visually informs the user that an error has
occurred. It can be, for example, through a red light that
flashes on the remote or an icon on the display or in the
end user application.
3- STEP 3:
2 If the malfunction cannot be resolved by the user, the
eBike has to arrive to the store where it will be connected to
the DEALER APP to find out what is the source of the eBike´s
problem. A diagnosis will be made and the errors marked it
its list will be checked. Here we can apply our experience to
solve the problem
4- STEP 4:
If none of these work, our last resource is to access the
online technical documentation of the error for the
16:32 particular eBike model. If the manufacturer has uploaded
ERROR 4 this information, we will be provided with hints on how to
Sport 1123
LOW-VOLTAGE-PROTECTION 17% solve the problem. A button in the upper area of the
altitude
MPH diagnostic tab will enable us to access the technical PDF.
153 345 w
bmp
149km 7.3.5.1 Technical PDF
1 16,7
AVS
156
RPM The technical PDF is a document that the manufacturer of
Tor
Bat the eBike can upload to the system to offer us additional
Pwr 86
%
help in finding solutions based on descriptions and
00:15:34 125.35 mi photographs. The system can offer a TECHNICAL PDF FOR
EBIKE MODEL ERROR CODE. It can be an ideal resource
App alert
for finding solutions to failures, for example, in the PAS sensor.
This document can even describe what connector it is, how
to access it, and how to replace the sensor if necessary.
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IMPORTANT
To install a new component, it is important to have
the battery fully charged and disconnected if
possible . Install the new component and ensure
that you have plugged all the connectors. Once
this process is completed enter Diagnosis, the
system will display the component protection
ERROR 25 in the new installed device. Follow the
process described in the "Assigning the Serial
Number(e-SN)"- and the component will be
installed and connected to the rest of the eBike.
Component Component
e-SN = XXXXXXXXA e-SN = XXXXXXXXB
1 2
Component
Protection
Access to technical PDF
Component Component
e-SN = XXXXXXXXA e-SN = EMPTY
1 2
7.4 Installing a new accessory
To install a NEW ebikemotion® accessory, EXACTLY the Component
SAME PROCESS must be carried out as when REPLACING Protection
a component. When a new compatible device is placed on
the eBike, the DEALER APP detects it and the user has to
perform the process described in the "e-SN" Assigning the
Component Protection - Componente without e-SN
Serial Number - to store the e-SN on the eBike and also
load its coding. Read over the previous points to find more
information on this process.
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8. Engineering Mode
8.1 What is the Engineering Mode? - BATTERY DATA
- Voltage
The Engineering Mode is an option that enables you to see - Battery Level
the technical information of the eBike during its operation - The temperature
(motor and battery in terms of voltage, current and power). - Current
Being able to make diagnosis on the basis of this information - Capacity in Wh
is very interesting. Having a clear idea of the values that are
being obtained by the eBike enables us to make - MOTOR DATA
appropriate adjustments or detect the origin of a problem. - The RPM (Cadence)
The engineering mode basically includes: - The torque
- Temperature
- An Information Panel, which shows us the values - Current
- A system that takes marks malfunctions
- A System that generates reports on these The display updates the values at the same rate as they are
malfunctions updated in the system via Bluetooth®. The Dealer user can
start a tour and send a status report to the bicycle
The Engineering mode is available in the Dealer APP and in manufacturer for further analysis, as explained below.
the End User APP, although in the End User APP the report
function is not available.
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- iOS: The name that receives a label inside the report file is:
Recording is cyclic and 50,000 records can be stored. XXXXXX
Recording starts from the first second the application
connects to the eBike. Each record shows a moment in time
in a sequential manner with the values of all fields
sorted in a table which can be imported to third-party tools
for further analysis.
8.3.2 Sending reports by email
Once the report is finished, it is time to send it. You can send it
The estimated maximum time is 1 hour. to anyone and even yourself. Reports in the Engineering
Mode should be short and last no longer than 5 or 10
- Android minutes because the amount of data stored in the phone's
On Android you must start the recording process, stop it memory may be too large. Moreover, a large file can be
and send it, for this this, you have 3 buttons in the upper difficult to send by email. For these reasons, 5/10 minutes is
area- Play-, -Stop-, and Send Report. Once a process has considered a reasonable time.
been started by pressing the Play button, the data will be
saved until Stop is pressed. The created report can be sent
by pressing the Send Report button.
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The eBike manufacturer must have chosen and set up an 8.3.3 Report Management
email account for receiving status reports. If you do not have
an account set up for this purpose, the Malfunction Marker Having a report in CSV format will allow you to open the
and Send Report buttons are disabled and reports cannot report in EXCEL and create your own graphs. Reading the
be sent. speed and power on a graph in a very simple way and the
marks indicate anomalous behaviour.
Otherwise, if they are enabled, the user can change the
target account and add new accounts for e.g. receiving the
report in their own email account.
Untreated report
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9. eBike Modes
9.1 Mode of the eBike
An eBike can go through different stages; from the time its
parts are manufactured to when it is assembled as a bicycle,
sent to the store and delivered to the customer. This section
is undoubtedly one of the most important since a store must
know HOW TO ACTIVATE AN EBIKE FOR DELIVERY TO THE
FINAL CUSTOMER. This point is described in section 9.2 of
this chapter in both written and graphic form and is one of
the two most important processes of the Service with
diagnosis and replacement of parts.
eBike Status - Access ONLINE SHOPS: Remember that if you have an online shop
you also need to deliver the eBike activated
9.1.1 DEMO or TRANSPORT Mode
When an eBike is manufactured and the entire factory 9.2 SAFETY against burglary in store
configuration is loaded for the model, eBike is in an
intermediate state called MODE DEMO or MODE A store may have eBikes for testing or to sell them. If an
TRANSPORT. The DEMO mode is a mode in which the bike eBike is to be used for user testing it must be activated and
will operate as follows: will therefore not be limited to 50km.
- The remote or display will notify the user that it is in In case of a customer wishing to test a particular eBike, you
DEMO MODE, either through a message on the can keep the DEMO mode after the set-up.
display, application or through the own lights of the
remote that may be in a special state, for example LED Activation should only be performed on eBikes upon their
flashing in GREEN. delivery to the customer, this is due to the guarantee taking
- The maximum distance that can be traced with eBike is effect upon activation, as well as security reasons. If an
limited to 50km. From that moment on the pushing level eBike is stolen in the DEMO mode, it is not functional until
will always be NEUTRAL and the system will stop activated and it can easily be found out where an eBike
pushing any more. has been activated afterwards.
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It is very important therefore that, if a client goes to technical 9.3 eBike Selling Process
service to activate an eBike in the DEMO Mode, they are
requested the purchase invoice of the eBike and that the To summarize, an eBike should go through the following
technician checks with the brand to make sure it is not an steps when in the store:
eBike stolen through the eBike serial number. It makes no
sense for a customer to buy an eBike in one store and go to 1- Make sure the battery is charged, otherwise charge the
another to activate it, since the activation process IS A eBike to prevent it from turning off during an intermediate
MANDATORY STEP OF THE SELLING PROCCESS. process
Page 27
10. Frequently Asked Questions
What to do if… 10.6 If you need to change the frame
If the frame needs to be changed, the manufacturer should
supply the frame and change all the components. Once
10.1 I am not able to pair the eBike by this process has been completed, the serial number of the
Bluetooth® box must be re-assigned to all components . Check "7.2
- Check that your Bluetooth® is ON. The application will Serial Number Assignment" e-SN ""
alert you if it is switched off.
- Try deleting the paired phone with the eBike. Refer to
section 6.1 10.7 The remote marks an error and I do not
-Reset the APP terminal. Refer to section 6.2 have the APP installed
All stores must have the APP installed to be able to sell an
eBike. In this case reinstall the APP and retrieve its
10.2 The Bluetooth® module is faulty credentials through the login page itself or call your brand
There is no way to make a diagnosis via Bluetooth® if the to generate them again.
module is faulty. The ebikemotion® devices that include
Bluetooth® are:
- Smart Motor Controller X-35 10.8 If all of the above do not work
- iWoc Plus Remote You should contact your eBike´s manufacturer brand which
- iWoc Display will offer technical service that will help you find a solution.
If you have another iWoc Plus or Display remote, you can
change its settings and use it on the eBike with a faulty
Bluetooth® module and perform a temporary diagnosis
after solving the component protection problem, ERROR- 10.9 What if I sell bikes from two different
25. brands with ebikemotion® components?
It is not a problem. You have two options. The first one is to
have two accounts, you will have to use the corresponding
10.3 If I have to replace an ebikemotion® part account for each brand. Otherwise, you can have one
account that is enabled for the two brands. In this case,
You must carry out the component protection process when you enter as a user and will have to assign the ESN,
described in section: "7.2.2 Changing the ebikemotion® the system will ask you to choose the brand that you want to
Component". Remember that you will have to make a perform the operation on. This process is critical as the
diagnosis and activate the e-SN in the new, replaced system will verify whether the serial number of the bike that
component. is trying to load exists on the system.
Page 28
11. Terms of Use
TERMS OF USE OF DOCUMENTATION
1. Copyright Rights (ebikemotion)
All copyrights in the text, images, photographs, graphics,
user interface, and other content provided on the
ebikemotion Manuals, coordination, and arrangement of
such content, are owned by ebikemotion® Technologies or
their authors or its licensors or service providers, to the full
extent provided under the Spain Copyright laws and all
international copyright laws. Under applicable copyright
laws, you are prohibited from copying, reproducing,
modifying, distributing, displaying, performing or
transmitting any of the contents of the Site for any purposes.
Nothing stated or implied on the Site confers on you any
license or right under any copyright of CLC or any third
party. Any reproduction, copying, or redistribution for
commercial purposes of any materials or design elements
of the Site is strictly prohibited, without the prior written
consent of ebikemotion Technologies. Systematic copy of
publishing of this document, directly or indirectly, a
collection, compilation, database or directory without
written permission from ebikemotion Technologies is
prohibited.
3. Obligations
You are required to comply with all applicable laws in
connection with your use of the documentation, and such
further limitations as may be set forth in any written,
electronic or on-screen notice from ebikemotion. This
documentation is only available for the internal use of
ebikemotion OEM customers that have license to use the
PREMIUM PACK system.
Page 29
a fast view of your partner for the future of e-bikes
The reference questions always are who, why and where. ebikemotion® Technologies Limited Soc. was
founded as new company in August 2015. The big difference with other company models like the startups is
that ebikemotion® Tech. is created by automotive consolidate companies using their own funds, facilities and
human staff. All the expertise of the members has been put at the service of the project team to create a
product and solution with sense by the point of view of the experience in all the fields of development of it.
Why you must talk with us? ebikemotion® platform and solutions are built under 3 BIG PRINCIPLES:
More info
EBIKEMOTION TECHNOLOGIES S. L.
C/ Orfebres, 10 – 34004
(Palencia, Spain)
ebikemotion.com
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