Ref 2018 - 22 PDF
Ref 2018 - 22 PDF
Ref 2018 - 22 PDF
TABLE OF CONTENTS
SECTION 1: SCOPE
TABLE OF CONTENTS
Receipt (Proof of Purchase) PAGE 3
TABLE
RURAL ELECTRIFICATION FUND OF
CONTENTS
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RECEIPT
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TENDER PRICE (SUMMARY)
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[email protected]
23 November 2018
Procurement Administrator
Rural Electrification Fund
Room 713 7th Floor, Megawatt House
44 Samora Machel Avenue
Harare
ZIMBABWE
REQUEST FOR PROPOSAL FOR THE PROVISION OF UNIFORMED SECURITY GUARD SERVICES:
TENDER NUMBER REF/COMP/40/10/2018
We are pleased to introduce our company and we have also attached to this letter our profile
for your perusal.
Sincere Security has been in the market since 2006 and has provided services to various
organizations including parastatals, government departments, industrial premises and
homes. Currently, we are providing the same services to organizations like ZIMRA, Tel-One,
Engen, AA Zimbabwe just to mention a few. We are also expanding into various provinces in
the nation.
In our quest for quality service provision, we were awarded ISO 9001:2015 QMS certification
on the 26th of May 2017
We are confident in our capacity and have the resources both human and capital to fulfill any
obligations you may bestow upon us. Sincere Security also guarantees you that services will
be offered consistently and without compromise on quality and business best practice.
Yours faithfully
P. GURUMANI
MANAGING DIRECTOR
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1.0 SCOPE OF SUPPLIES
We acknowledge that this document is a request for proposal (RFP) for the provision of
security services for Rural Electrification Fund (REF) offices and sites.
The technical specification section of this document outlines the technical specifications
required for the tender.
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tenderer considers necessary, shall not relieve him/her from responsibility as a
tenderer.
2.5 Tender Responses
We have submitted three (3) copies of our response in a sealed envelope to the
stated address before the closing time
2.7 Language
We acknowledge that the tenders and all relevant correspondence and documents
exchanged between the seller and purchaser shall be written in English language.
In such cases the effect will be that the total amount of the bid will be altered so
that this amount agrees with the amount arrived at after the errors of extension
or additions have been corrected.
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2.12 Company Profile
REGISTERED COMPANY NAME: SINCERE SECURITY SERVICES (PVT) LTD
CATEGORY: REGISTERED WITH THE MINISTRY OF HOME AFFAIRS (Private Investigators and
Security Guards Control Act, Chapter 27:10).
MAIN EXECUTIVES
NAME A. NGWENA
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POSITION DIRECTOR
AGE 63
PROFESSIONAL EXPERIENCE
Mr. A. K Ngwena has a wealth of experience in both public and private sectors summing up
to 42 years. He worked in the Zimbabwe Republic Police for 21 years and rose through ranks
to being an inspector. During his career in the Police force, he was Officer in Charge of several
police stations in Zimbabwe, a Public Prosecutor at Bindura Court and Provincial Public
Relations for Harare Province. He then retired after attaining the rank of an Inspector and
joined Markro Security as a Security Manager and later moved to Surgimed Medical Suppliers
as a Stores Manager. From there he went to Stanbic Bank and Royal Bank as a Security
Manager and to ZABG as Group Security Manager. Professionally he is the former President
of the Southern Africa Institute of Security and Risk Management.
POSITION DIRECTOR
AGE 45
QUALIFICATIONS
WORK EXPERIENCE
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BACKGROUND AND MISSION
Sincere Security is a company that was established in 2006. A wholly Zimbabwean owned
entity, Sincere is operated by qualified and experienced personnel focused on providing
security services to individual and corporate clients.
Sincere Security Company offers a comprehensive set of security services designed to meet
the needs of a wide array of clients, ranging from individuals and small businesses with private
security needs to multinational corporations and public-sector organizations needing security
services on a national scale.
SECURITY SERVICES
Sincere Security specializes in providing innovative and customized security services to our
clients, each providing cost-effective solutions to solve our client's security concerns. Our
comprehensive security approach enables us to tailor our security services in a way that
satisfy our client's security requirements. With this approach, we can effectively minimize
overall risk and we are able to provide our clients with a substantially higher level of security
services.
We also blend law enforcement and knowledge of leading-edge security technologies with a
customizable set of cost-effective and high-quality security services. We offer a core set of
security services that include:
• Site Security & Patrols
• Investigations
• Undercover Operations
• Security Awareness
• Collaborative Approach
Within each of these divisions, Sincere Security is capable of providing clients with a wide-
ranging set of security services and developing a total security solution that is tailored to meet
clients’ specific needs. Sincere Security has a team of experts with the specialized capabilities
needed to provide clients with superior protection.
PRODUCTS/SERVICES
Today, businesses of all types and sizes located anywhere in the world are facing increasing
amounts of security risk. Whether the threats are internal or external in nature, the types of
security risks businesses face every day vary greatly from one company to the other. In order
to mitigate these risks and protect a company's most valuable assets from harmful or criminal
acts, specialized corporate investigators are often needed to scrutinize a situation, follow the
evidence and obtain a just result. Our corporate security and investigation services include,
but are not limited to, the following: -
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• Cash in Transit and Salary packaging
• Accident Investigations
• Bodyguards and Crowd Controlling
PERSONNEL/STAFFING
At Sincere, we believe a security company is only as good as its people. Therefore, we strive
to employ and retain a talented team of security guards and specialists who are most qualified
to hold positions of trust and responsibility. Sincere Security’s approach to staffing begins
with a careful scouting and selection process, and continues through the various stages of
hiring and training. We utilize a number of staffing resources to cherry-pick the very best
security guard talent available in our market, and we're extremely thorough in our hiring
processes and during the different phases of employee training.
Once assigned to a customer's facility, each Sincere Security guard receives extensive on-site
training specific to their assignment. This training thoroughly familiarizes the security guard
with all of the duties and responsibilities required for his/her particular assignment.
Documentation of this training is contained in the security guard's permanent personnel file.
Throughout their career with Sincere our security guards also receive periodic, specialized in-
service training from professionals to augment their security skills.
We also motivate our security guard staff in various ways, including competitive wages,
funeral policy contributions, performance incentives, and law enforcement training
curriculum in order to keep our talent on board and keep them focused on providing the
highest level of protection and customer service possible.
As a result, we have increased the level of competency, reliability and integrity of everyone
on the entire sincere security guard staff, which directly benefits our site security clients by
guaranteeing high protection levels.
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BRANCH NETWORK AND KEY PERSONS
HARARE
Beitbridge
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COMPANY
DOCUMENTS
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STATEMENT OF COMMITMENT, TECHNICAL SPECIFICATIONS AND
ADAPTABILITY
I. Direct Compensation
Sincere will surely meet the expense for any losses/burglaries or destruction of
goods/property guarded.
III. Communication
We believe that communication is vital to such an operation has put in place a
24-hour reaction team that will answer to any emergencies. In addition, all our
Directors and Managers are accessible on mobile and landline and will provide
backup when needed. Communication with site staff will be by way of radios
between the site and our security officers. Also note that all border control guards
will have a communication radio including the reflective jacket as per the
specification of or client.
IV. Transport
Sincere Security also provides bicycles, motorbikes, patrol vehicles to security
guards depending on the distance. Sincere Security Company also provides a 24-
hour security patrol service in a branded Sincere Security response vehicle. This
acts as a visual deterrent against theft or vandalism and acts as protection to
private property and building sites. Our security personnel are also given detailed
briefings on each individual site including each sites' access points and
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vulnerabilities. We believe that knowledge is the key ingredient to a successful
security patrol system. Security patrols are tailored to each individual site and
can range from drive-bys and perimeter checks at regular intervals, to full access
patrols which thoroughly check the entire premises.
V. Dress Code
Sincere Security ensures that the security staff is properly dressed. They
should therefore wear appropriate gear for all weather with common identity
like trench coats in winter. This is important for common identity and
standard. Guards should also have safety shoes or boots because they will not
shape-up to the challenge if they have to chase up with the burglars.
VI. Insurance
Sincere Security is fully insured and will review its cover from time to time in line
with market movements.
All cases of indiscipline will be dealt with swiftly and immediate replacements
made available. A comprehensive approach is taken in the development of the
duties, responsibilities and expected performance levels of the security guards
assigned to your facility. With the aid of our computerized scheduling database,
we match each security guard profile with your specific client specifications. This
approach further enhances your investment in us and in your facilities. In order
for us to remain close to our customers, we believe in effective
communication with clients. To that extent, we propose the following:
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VIII. Managers and Supervisors’ Responsibilities:
• Ensuring that quality manpower is deployed.
• Ensuring that, using our profiling techniques, the correct caliber of staff
befitting a specific security sensitive area is deployed.
• Ensuring that all guards are security screened.
• Implementation, where necessary, discipline in accordance with NEC code of
conduct.
• Ensuring that night and day supervision of our staff is undertaken.
• Ensuring that all points are covered as per the contract.
• Ensure that random checks are carried out regularly.
• Ensure that our guards are routinely changed to enhance security.
Additionally, the security guard team at Sincere works around the clock to ensure
that our client's most valuable property and assets are protected at all hours of
the day and night. Our team is on-call and always available at a moment's notice
to begin staffing a new site security job or increase the security at a client's site
as needed. Your security is our passion, and our team is ready to protect your
business, property and assets whenever the need arises.
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MOTOR VEHICLES
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MOTORCYCLES
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FIREARMS
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T
TRADE REFERENCES
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Working experience
Sincere Security has been operational since inception.
Below mentioned is a list of referees: -
2) TELONE
Harare Main Exchange Building
Corner Sam Nujoma & Samora Machel Avenue
Harare
3) KIDSDALE ENTERPRISES
29 Carsberg Avenue
Alexandra Park
Harare
4) AA Zimbabwe
2 Kennilworth road
Newlands
Harare
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OTHER REFERENCES
6) MINISTRY OF TRANSPORT
17TH floor, Kaguvi Building
Harare
7) BUILDERS DEPOT HQ
385 Willowvale Road
Southerton
HARARE
8) SAKUNDA FUELS
4 Lanark rd
Belgravia
HARARE
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2.13 Bid Preparation
We have typed and spirrally bound our bid. A clearly labelled table of contents is
on page two (2). The bid document is clearly labeled as prescribed.
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2.14 BID BOND - OPTION 2 - Our bid is valid for ninety (90) days.
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2.17 Administration Fees for Special Oversight Committee
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2.18 Contract Administration Fee Payable by the Contractors
We aknowledge that upon winning the contract we shall be required to pay USD
150.00 contract administration fee in line with S.I 5 of 2018 PART V.
3 EVALUATION CRITERIA
We acknowledge that the evaluation criteria of the tender shall include the below listed
requirements. Bidders who fail to comply with any of the clauses below shall
bedisqualified from the tender as their bid will not be compliant.
3.1 We have stated bid price payable per month per station (and total bid price) with VAT
shown seperately including the total bid price. We have also stated the hourly rate per
security guard in the same format.
NOTE
• We are VAT registered
• We acknowledge that failure to quote using the given format will lead to
automatic disqualification.
• We acknowledge that this is a fixed price contract and no price variation
will be entertained after awarding of this tender. Only statutory induced
variations shall be considered.
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theirphysical address and phone number per provice without fail (REF reserves the right
to visit the offices to verify the existence of the offices).
3.7 We acknoeledge that REF reserves the right to terminate the contracts for the winning
bidder should they neglect or fail to pay their security guards on time (as this compromises
service delivery). We agree with this condition.
3.8 We comply with the deploying of hand held radio or cellphone per each station or point
under guard to ensure efficient communication.
3.9 We have attached our proof of owning more than two operational vehicles page 34-45
3.10 We have attached proof of ownership of firearms page 56-64
3.11
3.12 We have attached our ZINSA registration certificate page 28
3.13 We comply – we have adequate insurance to compensate REF for any losses incurred
as a result of negligence or inefficiencies in areas under our guard.
3.14 We have attached refference letters as per requirement page 65-72
3.15 We have a $500 000 insurance cover and we have attached the cover note as proof
page 75.
3.16 We have paid $200 for the Special Oversight Committee.
3.17 We have attached our bid bond
3.18 We have attached PRAZ registration
3.19 Our bid is valid for ninety (90) days.
3.20 We acknowledge that REF reserves the right to visit the premises of all or selected
compliant bidders during the evaluation process.
3.21 We have submitted 3 copies with the original clearly marked
3.22 We have attached a signed Declaration of non-engagement in Corrupt or Fraudulent
Practises Form Annexure 2
3.23 We have submitted the form of tender Annexure 3.
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4 FINANCIAL INFORMATION
We acknowledge the following;
• All prices are inclussive of costs required by us to perform the contract as required.
• We are VAT registered and we have shown VAT seperately in our bid.
• The tender shall be awarded to the lowest bidder to specification per station.
5 AWARD CRITERIA
We acknowledge that the tender will be awrded to the lowest priced tender to
specification per lot. REF will advise the succesful and unsuccesful bidders in writing. The
contract to be awarded is expected to run for a two year period.
7 CONFIDENTIALITY
We acknowledge that after the public opening of tenders, information relating to the
examination, clarification, evaluation and comparison of tenders and recommendations
concerning the award of the contract shall not be disclossed to bidders or other is
announced. No bidder shall contact the Purchaser on any matter relating to his tender,
from the time of the tender opening to the time the tender is awarded. Any bidder in
possession of confidential tender information will be obliged to reveal the source of
information and/or face disqualification of his or tender.
9 SUBMISSION OF BIDS
9.1 the tender has been enclosed in sealed envelopes endorsed in the prescibed manner.
9.2 We acknowledge that tenders which are not properly addressed to the Procurement
Administrator in envelopes with the advertised tender number, the closing date and
tender description endorsed on theoutside are not opened until the closing date and time.
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9.3 We acknowledge that tenders which are not received by the closing date and time
whether by hand or by courier will be rejected as late tenders.
9.4 We acknowledge that tele-fax and e-mail bids are not accepted i.e electronic bidding is
not accepted.
9.5 We acknowledge that any tender submitted which does not comply with the above terms
and conditions will be rejected without further consideration as will tenders received after
the published closing date.
9.5.1 We have adhered to instructions regarding the prepation and submission of tenders
as those who do not comply will be disqualified.
9.6 We acknowledge that tenderers are free to attend and witness the public tender opening
at the above captioned address. The opening ceremony shall be done on the tender
closing date soon after the closing time.
10 RIGHT FOR ACCEPTANCE OR REJECTION OF ANY OR ALL BIDS
We acknowledge that the Fund reserves the right to accept the whole orpart of the
tender. The Agency reserves the right to accept or reject any bid and to annual tendering
process and reject all bids at any time prior to award of contract/order, without
incurring any liability to the affected Tenderer(s) or obligations to inform the affected
Tenderer(s).
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QUOTATION
Number Station Hourly rate Price per VAT Total price Number
per security security per station of guards
guard guard
1 Harare - Head $ 1,07 $ 391,30 $ 234,80 $ 1 800,00 4
Office
2 Harare - $ 1,07 $ 391,30 $ 176,10 $ 1 350,00 3
Cental Stores -
No 1 Harare
drive
Harare - $ 1,07 $ 391,30 $ 293,50 $ 2 250,00 5
Cental Stores -
No 22 A
James Martin
Drive
Harare $ 0,41 $ 150,00 $ 58,70 $ 172,50 1
Central Stores
- Firearm
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