Assignment: 01

Subject: Operations Management

Aniket Mishra (19MBAR0633)
Kumar N (19MBAR0018)
Mebansharai Ryntathiang (19MBAR0446)
Mohammed Mazhar (19MBAR0591)
Group 2: Rakshith S (19MBAR0521)
Sharath S (19MBAR0146)
Vinay Kumar M Yevoor (19MBAR0228)

CF1
Section
Operations Management activity in
CHORD ROAD HOSPITAL
Assignment

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Score:

Faculty Signature:
 A Hospital is a highly challenging work place. There are numerous bottlenecks that
deteriorates the productivity & efficiency of the Healthcare services delivered.
Brand reputation of a Hospital depends on how quick they resolve the issues raised without
compensating the quality and patient satisfaction. Spontaneity to untangle any situation is possible only
with a strong “Hospital Operations team”. Operations management team is responsible for managing all
operational process of the Hospital which includes all clinical & non-clinical departments to have a
smooth working environment.

OPERATION MANAGEMENT

OPERTION MANAGEMENT IN HOSPITAL INCLUDES:

 Admission of patient

 Billing

 Discharge of patient

 Front desk

 Back desk

 Couselling
Chord Road Hospital

Chord Road hospital Pvt Ltd is a 100-bedded Multi-specialty and NABH certified hospital located at
Basaveswaranagar Bangalore. It was set up in 1992 and a new block was started in 2009 with state-of-the-art medical
facilities. Chord Road Hospital Is core specialized in ENT surgeries and medical treatments. Chord Road hospital Pvt
Ltd has a history of serving a unique & vital role in improving the health of our community, which motivated the
hospital’s vision of ‘Caring, Reliable & Humane’. The hospital’s main objective is to continue its growth as a quality-
driven health-care centre that promotes preserves and restores ENT Services & Consultants community health. Apart
from our regular consultants, we have noted surgeons – from Jaipur, Mumbai and even from other countries like the
United Kingdom – operating at our hospital. Chord Road Hospital Pvt. Ltd. is a 100-bedded multi-speciality,
secondary-care hospital, with well-appointed wards in various categories, well equipped 3 operation theaters with the
facilities for conducting major surgeries, an intensive care unit, a neonatal intensive care unit, non-invasive
cardiology, 24 hours casualty, dialysis centre and investigative facilities. Consultants for all basic specialties are
available in the hospital and even super-speciality consultants are attending on-call.

Company size: 51-200 employees

Headquarters: Bangalore, Karnataka

Type: Privately Held

Founded: 1992
Facilities:
 Operation Theatre: The Hospital has three Operation Theatres, fully equipped with Anesthesia Work-
station, Ventilators, Monitors, Video-endoscopes and other latest equipment. Central supply for Oxygen,
Nitrous Oxide, Compressed air and Vacuum is also provided. Air Handling Units and Air-conditioning Units
are provided along with HEPA filters for maintaining a sterile micro-climate and conducive atmosphere in the
OT. It is staffed by well-trained OT technicians / staff, who are also adept in utilizing / maintenance of the OT
along with its equipment. A team of qualified & competent Anesthesiologists are available for performing all
types of anesthesia and intensive care in the OT. They are also conducting Pain Clinic and Obstetric
Analgesia.
 Intensive Care Unit: A 7-bedded ICU is available in the hospital to take care of the critically ill patients. It is
equipped with state-of-the-art ventilators, monitoring systems, infusion pumps, syringe-pumps, ABG machine
and all equipment necessary for care of the seriously-ill and dangerously-ill patients. Round the clock 24x7
medical supervision by intensivists/anesthetists and trained doctors is provided in the ICU, which is also
staffed by well-trained nursing staff.
 Neonatal Intensive Care Unit: A 7-bedded NICU is available in the hospital to take care of the critically ill
paediatric patients. It is equipped with state-of-the-art incubators, monitoring systems and all equipment
necessary to take care of the fragile health condition of infants and neonates. Round the clock medical
supervision by pediatric registrars is provided in the NICU which is also staffed by well-trained nursing staff.
 Dialysis Unit: A well-maintained dialysis unit functions in the hospital with the latest ‘Fresenius’ dialysis
machines, to conduct dialyses for patients with Chronic Renal Diseases. The unit is also equipped with cardiac
monitors, crash carts, etc. It is staffed by a team of excellent technicians/ nursing staff, under the able
supervision of eminent nephrologists. They are in the process of further enhancing the capabilities of the
dialysis unit by adding three more dialysis machines so that more patients can avail facilities of this unit.
 Casualty: A well-equipped 24hour casualty unit is established in the hospital for attending to emergencies
round the clock. It is staffed with trained duty doctors and nursing staff. Consultants of necessary specialties
remain on-call for providing immediate health-care. Ambulance service is also provided.
 In-patient Wards: Well-appointed wards in all categories like General, semi-private, private, deluxe rooms
are available to suit individual preferences. Round-the-clock attention by duty doctors and nursing service by
well-trained staff is provided.
 Diagnostics: The hospital has a radiology department for carrying out X-rays and Ultrasound scanning, under
the guidance of well-qualified radiologists. Laboratory facilities are available for conducting all
investigations. Hence, comprehensive care, under one roof, is provided.
 Health Insurance: The hospital has tie-ups with major health insurance companies and TPAs for providing
cashless treatment. This facilitates patients covered by health insurance by way of not having to pay any
amount and avail cashless benefits as per their entitlement.

Role of operations management:

Operations management (OM) is the business function that plans, organises, coordinates, and controls the resources
needed to produce a company’s goods and services. Operations management is a management function. It involves
managing people, equipment, technology, information, and many other resources. Operations management is the
central core function of every company. This is true whether the company is large or small, provides a physical good
or a service, is for profit or not for profit. Every company has an operations management function. Actually, all the
other organisational functions are there primarily to support the operations function. Without operations, there would
be no goods or services to sell. Consider a retailer such as Gap that sells casual apparel. The marketing function
provides promotions for the merchandise, and the finance function provides the needed capital. It is the operations
function, however, that plans and coordinates all the resources needed to design, produce, and deliver the merchandise
to the various retail locations. Without operations, there would be no goods or services to sell to customers. The role
of operations management is to transform a company’s inputs into the finished goods or services. Inputs include
human resources (such as workers and managers), facilities and processes (such as buildings and equipment), as well
as materials, technology, and information. Outputs are the goods and services a company produces.

The hospital administration has to run the hospital on a day to day basis to render patient care, which is their primary
objective of the hospital, with the personnel, finance, accounts, technical and supportive services. In order to do this
the hospital administration has to create a functional organisation that will be effective and efficient in order to
achieve the hospital objective. The structure of the hospital need not follow any stereotyped fashion but must be
responsive to the needs and demands of the situation. Expectation of the society, concepts, and philosophies, accepted
and time-tested principles must be taken into consideration and adapted to the prevailing environmental conditions to
determine the organisational structure of the hospital. The organisational structure must also take into account the
ethical aspects and standards that is expected of the hospital. Many of the hospital’s functions are repetitive in nature.
The hospital administration must lay down certain directives to guide the various functionaries regarding the activities
to be carried out by them. When to deal with a situation an employee must know, what he should do, How he should
do it and what he ought to do or ought not to do. The hospital administrator has to carry out his day to day activities
efficiently and effectively managing the hospital by laying down the policies, procedures and rules.

Conclusion:
The healthcare Operations team must be able to provide direction and guidance to organizations about
roles, responsibilities, and functions the leader must devise and revise strategies everyone can
understand and follow.
“Decisions made by healthcare managers not only focus on ensuring that the patient receives
the most appropriate, timely, and effective services possible, but also address achievement of
desired performance targets.”

Ultimately, decisions made by an individual manager affect the organization’s overall performance so,
work with a team.