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“A STUDY ON EMPLOYEES WELFARE IN HDFC BANK”

Submitted in partial fulfilment for the award of the

Degree of Bachelor of Business Administration 2018-2019

Under the Guidance of : Submitted By:

Chandan Pal Singh Harsh kumar

Head Of Department A-17254457

MANORAMA INSTITUTE OF MANAGEMENT AND TECHNOLOGY,

LADAMDA, FATEHPUR SIKRI ROAD, AGRA

Affiliated to Dr. Bhim Rao kAmbedkar University, Agra

Paliwal par, Agra

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PREFACE
Today we are at the doorstep of 21st century competition at various levels is
increasing day by day. New and new developments are taking place these days
in all fields all over India to make the life of the people more comfortable and
luxurious

Thus in order to survive in market one should have practical as well as

theoretical knowledge about all different fields existing I market

BBA education brings its students in direct contact with the real corporate world
through industrial training. The BBA program provides its students with an in
depth study of various managerial activities that are performed ion any
organization.
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ACKNOWLEDGE

Firstly we would like to thank almighty GOD, who bestowed upon us this
opportunity for working on this project and generated the capacity to
successfully complete the project

We are extremely indebted to our project mentor Prof. Chandal Pal Singh for
his valuable suggestions and guidance. Which ensured an in-depth learning and
understanding of the concepts. His inputs from past experiences and practical
interpretation of the problem helped us a lot in comprehending the requirements
of the project. This ensured great learning for us. He was always helpful enough
& was always able to take out some time of his busy schedule to guide us in this
project. Lastly we say we are lucky enough that we trained under his!

We would also like to extend our thanks to all the respondents who spared their
valuable time and helped us in filling up the questionnaire by providing the
needed information. Lastly we would like to thanks all of those who have
helped to furnish this research successfully.

Lastly we would like to thank our parents for their moral support and our
friends with whom we shared our day-to-day experience and received lots of
suggestions that improved my quality of work.
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CONTENT

1) PREFACE

2-

2) ACKNOWLEDGEMENT 3

3) INTRODUCTION OF THE STUDY 5

4) OBJECTIVE OF THE STUDY 6

-7

5) RESEARCH METHODOLOGY 8

6) LIMITATIONS OF THE STUDY 9

7) INTRODUCTION OF THE BANKING SECTOR 10 -

16

8) INTRODUCTION OF THE HDFC BANK 17

- 19

9) EMPLOYEES WELFARE MEASURES IN HDFC 20 -

24
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10) OBSERVATIONS

25

11) SUGGESTIONS

26

12) CONCLUSION

27

13) QUESTIONNAIR

28 -32

INTRODUCTION:

The basic objective of the Staff Welfare Scheme Management is to uplift the
physical, mental and economic conditions of its employees in order to get the
best out of them in addition to fulfilling the social responsibility cast upon the
organization.

It is a fact that the Industrial progress of the country depends on its committed
labor. In order to get the best out of a worker in the matter of reduction working
conditions require to be improved to a greater extent to achieve the objective of
maximization of utilization resources the workers should at least have the
means and facilities to keep him in a state of health and efficiency.
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The work place should provide reasonable amenities for the essential needs and
worker should also be equipped with the necessary technical training and a
certain level of education.

Labor welfare is broad term covering social security and such other activities as
medical aid, crèche, canteens, recreation, and housing, adult education
arrangements for the transport of labor to and from the place of workplace.

OBJECTIVES:

 To understand & present the various welfare measures at Central Bank of

India.

 To find out how effectively existing welfare measures have been

implemented.

 To examine the satisfaction level of Employees regarding welfare

measures provided by the Organization.

 To identify the existing employ welfare facilities particularly,

 Educational facilities

 Medical facilities

 Canteen facilities

 Housing facilities and

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 Transport facilities.

 To know and suggest improvements regarding the various welfare

measures, programs and schemes taken up by the organization for the
betterment of workers.

 To analyze and suggest further improvement of existing welfare facilities

in the organization.

NEED FOR THE STUDY:

Welfare measures are measures, which promotes the physical, psychological

well-being of the working population. Employees are recognizing the
importance of labor welfare activities in India very recently, government, by
other agencies.

Encourage the employees.

Recruit and retain the best personnel to increase and improve employee morale.

Develop employees economically and socially.

Provide primary needs.

Motivate employees for increasing efficiency.

Creating the sense of social goods.

Increase productivity and to maintain good industrial human relations.

Improve the standards of living of workers, housing, minimum wages and other
benefits are bound to create a feeling of satisfaction among the workers and are
therefore more helpful in reducing the extent of labor turn over and
absenteeism.
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Provisions of good medical and working conditions, recreational, educational

are bound to increase the mental efficiency and economic productivity of
industrial workers.

SCOPE OF STUDY:

The issues of welfare measures are related to overall development of workers

both the physical and physiological being. Employee welfare programs create a
sense of belonging and adequacy that benefits the organization in the long run.

Hence the major study includes scope of the study is related to the employee
welfare measures, like Medical facilities, Educational facilities, Canteen
facilities, Housing facilities and Transport facilities, the innovative programs by
the government for the workers through the different mechanisms and how the
welfare is implied in the organization to the employees and their families which
ultimately benefit the organization in the long run.

RESEARCH METHODOLOGY:
Both the primary and secondary research was conducted during the study.

Sources for collection of data:

Primary Data: Primary data was collected by interviewing the employees
through Questionnaire from various cadres of personnel to find out the opinions
regarding labor welfare facilities; a Questionnaire is prepared so that they can
express their views.

Secondary Data: Data collected from books, annual Reports of the organization
are known as secondary data. Collection of other relevant information through
secondary sources like

Internal records and Journals booklets.

Reports and the manuals of the company

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SAMPLING:
Sampling Techniques: A simple Random Technique was used in the research.

Size of the sample: A sample of 30 persons was chosen at random. It includes

all cadres of employees.

MEASUREMENT TECHNIQUE:
The questionnaire was used as primary data. A formalized questionnaire was
prepared which contains dichotomous questions, open-ended questions and
multiple-choice questions to collect the opinion of the employees. The data
collected is represented in the form of tables, by using tools such as column and
Pie charts. These details are analyzed, Interpreted and used for findings and
suggestions

LIMITATIONS:

The time allotted for project is very less.

Fear to give negative answers.

Some employees due to their busy schedules did not give opinion.

As they are bound with rules and regulations of their bank, they are not able to
reveal the facts.
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INTRODUCTION OF BANKING SECTOR:

Banking in India originated in the last decades of the 18th century. The first
banks were The General Bank of India, which started in 1786, and Bank of
Hindustan, which started in 1790; both are now defunct. The oldest bank in
existence in India is the State Bank of India, which originated in the Bank of
Calcutta in June 1806, which almost immediately became the Bank of Bengal.
This was one of the three presidency banks, the other two being the Bank of
Bombay and the Bank of Madras, all three of which were established under
charters from the British East India Company. For many years the Presidency
banks acted as quasi-central banks, as did their successors. The three banks
merged in 1921 to form the Imperial Bank of India, which, upon India's
independence, became the State Bank of India in 1955.

History:
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Indian merchants in [Calcutta] established the Union Bank in 1839, but it failed
in 1848 as a consequence of the economic crisis of 1848-49. The Allahabad
Bank, established in 1865 and still functioning today, is the oldest Joint Stock
bank in India.(Joint Stock Bank: A company that issues stock and requires
shareholders to be held liable for the company's debt) It was not the first though.
That honor belongs to the Bank of Upper India, which was established in 1863,
and which survived until 1913, when it failed, with some of its assets and
liabilities being transferred to the Alliance Bank of Simla.

Foreign banks too started to app, particularly in  Calcutta, in the 1860s.

The Comptoire d'Escompte de Paris opened a branch in Calcutta in 1860, and
another in Bombay in 1862; branches in Madras and Pondicherry, then a French
colony, followed. HSBC established itself in Bengal in 1869. Calcutta was the
most active trading port in India, mainly due to the trade of the  British Empire,
and so became a banking center.
The first entirely Indian joint stock bank was the Oudh Commercial Bank,
established in 1881 in Faizabad It failed in 1958. The next was the  Punjab
National Bank, established in Lahore in 1895, which has survived to the present
and is now one of the largest banks in India.
Around the turn of the 20th Century, the Indian economy was passing through a
relative period of stability. Around five decades had elapsed since the  Indian
Mutiny, and the social, industrial and other infrastructure had improved. Indians
had established small banks, most of which served particular ethnic and
religious communities.
The presidency banks dominated banking in India but there were also some
exchange banks and a number of Indian joint stock banks. All these banks
operated in different segments of the economy. The exchange banks, mostly
owned by Europeans, concentrated on financing foreign trade. Indian joint stock
banks were generally undercapitalized and lacked the experience and maturity
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to compete with the presidency and exchange banks. This segmentation let Lord
Curzon to observe, "In respect of banking it seems we are behind the times. We
are like some old fashioned sailing ship, divided by solid wooden bulkheads
into separate and cumbersome compartments."
The period between 1906 and 1911, saw the establishment of banks inspired by
the Swadeshi movement. The Swadeshi movement inspired local businessmen
and political figures to found banks of and for the Indian community. A number
of banks established then have survived to the present such as  Bank of
India, Corporation Bank, Indian Bank, Bank of Baroda, Canara
Bank and Central Bank of India.
The fervour of Swadeshi movement lead to establishing of many private banks
in Dakshina Kannada and Udupi district which were unified earlier and known
by the name South Canara ( South Kanara ) district. Four nationalised banks
started in this district and also a leading private sector bank. Hence undivided
Dakshina Kannada district is known as "Cradle of Indian Banking".
During the First World War (1914–1918) through the end of the Second World
War (1939–1945), and two years thereafter until the independence  of India were
challenging for Indian banking. The years of the First World War were
turbulent, and it took its toll with banks simply collapsing despite the  Indian
economy gaining indirect boost due to war-related economic activities. At least
94 banks in India failed between 1913 and 1918 as indicated in the following
table:
Authorised
Year Number of banks Paid-up Capital
capital
s that failed (Rs. Lakhs)
(Rs. Lakhs)
1913 12 274 35
1914 42 710 109
1915 11 56 5
1916 13 231 4
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1917 9 76 25
1918 7 209 1
Post-Independence:
The partition of India in 1947 adversely impacted the economies
of Punjab and West Bengal, paralyzing banking activities for months.
India's independence marked the end of a regime of the  Laissez-faire for the
Indian banking. The Government of India initiated measures to play an active
role in the economic life of the nation, and the Industrial Policy Resolution
adopted by the government in 1948 envisaged a mixed economy. This resulted
into greater involvement of the state in different segments of the economy
including banking and finance. The major steps to regulate banking included:
The Reserve Bank of India, India's central banking authority, was established in
April 1934, but was nationalized on January 1, 1949 under the terms of the
Reserve Bank of India (Transfer to Public Ownership) Act, 1948 (RBI, 2005b).
In 1949, the Banking Regulation Act was enacted which empowered the
Reserve Bank of India (RBI) "to regulate, control, and inspect the banks in
India".
The Banking Regulation Act also provided that no new bank or branch of an
existing bank could be opened without a license from the SBI, and no two banks
could have common directors.

Nationalization:
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Banks Nationalization in India: Newspaper Clipping, Times of India, July 20,

1969
Despite the provisions, control and regulations of Reserve Bank of India, banks
in India except the State Bank of India or SBI, continued to be owned and
operated by private persons. By the 1960s, the Indian banking industry had
become an important tool to facilitate the development of the  Indian economy.
At the same time, it had emerged as a large employer, and a debate had ensued
about the nationalization of the banking industry. Indira Gandhi, then Prime
Minister of India, expressed the intention of the Government of India in the
annual conference of the All India Congress Meeting in a paper entitled  "Stray
thoughts on Bank Nationalization. The meeting received the paper with
enthusiasm.
Thereafter, her move was swift and sudden. The Government of India issued an
ordinance ('Banking Companies (Acquisition and Transfer of Undertakings)
Ordinance, 1969')) and nationalised the 14 largest commercial banks with effect
from the midnight of July 19, 1969. These banks contained 85 percent of bank
deposits in the country Jayaprakash Narayan, a national leader of India,
described the step as a "masterstroke of political sagacity." Within two weeks of
the issue of the ordinance, the Parliament passed the Banking Companies
(Acquisition and Transfer of Undertaking) Bill, and it received
the presidential approval on 9 August 1969.
A second dose of nationalization of 6 more commercial banks followed in 1980.
The stated reason for the nationalization was to give the government more
control of credit delivery. With the second dose of nationalization, the
Government of India controlled around 91% of the banking business of India.
Later on, in the year 1993, the government merged  New Bank of
India with Punjab National Bank. It was the only merger between nationalized
banks and resulted in the reduction of the number of nationalised banks from 20
to 19. After this, until the 1990s, the nationalised banks grew at a pace of
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around 4%, closer to the average growth rate of the Indian economy.

Number of branche of scheduled banks of India as of March 2005

The RBI in 1984 formed Committee on Mechanisation in the Banking Industry
(1984) whose chairman was Dr C Rangarajan, Deputy Governor, Reserve Bank
of India. The major recommendation of this committee was introducing
MICR Technology in all the banks in the metropolis in India.This provided use
of standardized cheque forms and encoders.
In 1988, the RBI set up Committee on Computerisation in Banks (1988)  headed
by Dr. C.R. Rangarajan which emphasized that settlement operation must be
computerized in the clearing houses of RBI in Bhubaneshwar, Guwahati, Jaipur,
Patna and Thiruvananthapuram.It further stated that there should be National
Clearing of inter-city cheques at Kolkata,Mumbai,Delhi,Chennai and MICR
should be made Operational.It also focused on computerisation of branches and
increasing connectivity among branches through computers.It also suggested
modalities for implementing on-line banking.The committee submitted its
reports in 1989 and computerisation began form 1993 with the settlement
between IBA and bank employees' association.
In 1994, Committee on Technology Issues relating to Payments System, Cheque
Clearing and Securities Settlement in the Banking Industry (1994)  was set up
with chairman Shri WS Saraf, Executive Director, Reserve Bank of India. It
emphasized on Electronic Funds Transfer (EFT) system, with the BANKNET
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communications network as its carrier. It also said that MICR clearing should
be set up in all branches of all banks with more than 100 branches.
Committee for proposing Legislation on Electronic Funds Transfer and other
Electronic Payments (1995) emphasized on EFT system. Electronic banking
refers to DOING BANKING by using technologies like computers, internet and
networking,MICR,EFT so as to increase efficiency, quick service,productivity
and transparency in the transaction.

Number of ATMs of different Scheduled Commercial Banks Of India as on end

March 2005

Apart from the above mentioned innovations the banks have been selling the
third party products like Mutual Funds, insurances to its clients.Total numbers
of ATMs installed in India by various banks as on end March 2005 is
17,642.The New Private Sector Banks in India is having the largest numbers of
ATMs which is fol off site ATM is highest for the SBI and its subsidiaries and
then it is followed by New Private Banks, Nationalised banks and Foreign
banks. While on site is highest for the Nationalised banks of India.
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HDFC Bank

Introduction:
HDFC Bank was incorporated in 1994 by Housing Development Finance
Corporation Limited (HDFC), India's largest housing finance company. It was
among the first companies to receive an 'in principle' approval from the Reserve
bank of India (RBI) to set up a bank in the private sector. The Bank started
operations as a scheduled commercial bank in January 1995 under the RBI's
liberalisation policies.
Times Bank Limited (owned by Bennett, Coleman & Co. / Times Group) was
merged with HDFC Bank Ltd., in 2000. This was the first merger of two private
banks in India. Shareholders of Times Bank received 1 share of HDFC Bank for
every 5.75 shares of Times Bank.
In 2008 HDFC Bank acquired Centurion Bank of Punjab taking its total
branches to more than 1,000. The amalgamated bank emerged with a base of
about Rs. 1,22,000 crore and net advances of about Rs.89,000 crore. The
balance sheet size of the combined entity is more than Rs. 1,63,000 crore.
Business focus
HDFC Bank deals with three key business segments. - Wholesale Banking
Services, Retail Banking Services, Treasury. It has entered the banking
consortia of over 50 corporates for providing Working Capital finance, trade
services, Corporate finance and merchant Banking. It is also providing
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sophisticated product structures in areas of foreign exchange and derivatives,

money markets and debt trading and equity research. HDFC is very good bank.
Wholesale banking services
Blue-chip manufacturing companies in the Indian corp to small & mid-sized
corporates and agri-based businesses. For these customers, the Bank provides a
wide range of commercial and transactional banking services, including
working capital finance, trade services, transactional services, cash
management, etc. The bank is also a leading provider of the above services to its
corporate customers, mutual funds, stock exchange members and banks.
Retail banking services:

HDFC Bank was the first bank in India to launch an International Debit Card in
association with VISA (Visa electron) and issues the MasterCard Maestro debit
card as well. The Bank launched its credit card business in late 2001. By March
2009, the bank had a total card base (debit and credit cards) of over 13 million.
The Bank is also one of the leading players in the “merchant acquiring”
business with over 70,000 Point-of-sale (POS) terminals for debit / credit cards
acceptance at merchant establishments. The Bank is positioned in various net
based B2C opportunities including a wide range of internet banking services for
Fixed Deposits, Loans, Bill Payments, etc. With Finest of Technology and Best
of Man power in Banking Industry HDFC BANK's retail services have become
by and large the best in India and since the contribution to CASA i,e total
number of current and savings account of more than 50% ,HDFC BANK has
full potential to become India’s No.1 Private Sector Bank.
Treasury
Within this business, the bank has three main product areas - Foreign Exchange
and Derivatives, Local Currency Money Market & Debt Securities, and
Equities. These services are provided through the bank's Treasury team. To
comply with statutory reserve requirements, the bank is required to hold 25% of
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its deposits in government securities. The Treasury business is responsible for

managing the returns and market risk on this investment portfolio.
Distribution network

An HDFC Bank Branch

HDFC Bank is headquartered in Mumbai and has a As of March 31, 2012, the
Bank’s distribution network was at 2,544 branches and 8,913 ATMs in 1,399
cities as against 1,986 branches and 5,471 ATMs in 996 cities as of March 31,
2011.

HDFC Bank Limited (BSE: 500180, NSE: HDFC BANK, NYSE: HDB) is an

Indian financial services company that was incorporated in August 1994. HDFC
Bank is the fifth or sixth largest bank in India by assets and the second largest
bank by market capitalization as of February 24, 2012. The bank was promoted
by the Housing Development Finance Corporation, a premier housing finance
company (set up in 1977) of India. HDFC Bank has 1,986 branches and over
5,471 ATMs, in 996 cities in India, and all branches of the bank are linked on
an online real-time basis. As of 30 September 2008 the bank had total assets of
Rs.1006.82 billion. For the fiscal year 2010-11, the bank has reported net profit
of  3,926.30 crore (US$783.3 million), up 33.1% from the previous fiscal. Total
annual earnings of the bank increased by 20.37% reaching at 
24,263.4 crore (US$4.84 billion) in 2010-11. HDFC Bank is one of the Big
Four banks of India, along with: State Bank of India, ICICI Bank and Punjab
National Bank.
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Employee Welfare Measures in HDFC

Employee means any workman, male/female, employed in the company/

company’s premises or company’s branches whose names is entered in the rolls
of the company & who is a workman as defined under section 2(s) of the
Industrial Disputes Act 1947, but does not include for the purpose of these rules
contractors/contractor’s workmen.
Employee Welfare is defined as “The voluntary efforts of the employees to
establish within the existing industrial system, and sometimes living & cultural
conditions of the employees beyond that which is required by law, the custom
of the industry & the conditions of the market”.
The chief characteristic of Central Bank of India is to provide adequate welfare
& motivation to employees to make them feel a sense of involvement,
commitment & loyalty towards it. It is an accepted fact that an employee whose
primary & social needs are squarely met by the organizations will work with
more zeal and enthusiasm towards achieving the organizational goals.
The concept of providing welfare and motivation to staff members matching
with the growing aspiration of staff has remained as one of the corporate
objectives of central bank.

Employee Welfare Measures:

Reimbursement of college fees for children of the staff members.

The objective of the scheme is to provide a limited amount of financial
incentive and support to staff members and to encourage them to allow their
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talented children to go in for college education. The scheme covers

reimbursement of college fees of two dependent children of staff members
(including permanent part time sub-staff drawing scale wages of 1/3rd and
above). For the purpose of reimbursement under this scheme the family is taken
as one unit.

Relief to family employees who die in harness.

The object of the scheme is to provide immediate financial relief to the family
of any employee who dies in harness. The scheme also aims at bridging partly
the time gap between the death of the employee and receipt of provident fund
and gratuity dues by his or her family and partly the need gap by supplementing
family income.

Reimbursement of additional Medical expenses to employees/depends

suffering from illness leading to Hospitalization and /or domiciliary
treatment.
The objective of this scheme is to provide reimbursement of medical
expenses to certain extent to employees/dependent, family members either
home or hospital over and above the amount sanctioned under the
hospitalization scheme of Bipartite / OSR.

Hospitalization scheme for Permanent Part-Time Safai Karmacharis (PTSK):

The objective of this scheme is to provide financial assistance in the form of
reimbursement of Hospitalization expenses incurred by Permanent Part-Time
Safai Karmacharis (PTSK).

Reimbursement of expenses for health check-up for employee or his/her

spouse/dependent parents who are above 40 years of age.
The objective of this scheme is to enable them to take preventive steps at the
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right time so that the staff and the bank may avoid incurring huge
hospitalization expenses at a later date besides endangering their lives.

Medical assistance scheme to retired employees

Reimbursement of Medical aid to retired employees

The objective of this scheme is aimed at strengthening the continued bondage
between the bank and the employees even after their retirement especially in
wake of introduction of pension scheme in the bank. This would enable the
bank to get the assistance of such retired staff for bank building activities.

Reimbursement of hospitalization expenses for diseases specified in the bipartite

/ OSR for retired employees.The objective of this scheme is to provide the
assistance in the form of reimbursement of hospitalization expenses incurred by
the retired employee (who has joined this scheme) for himself and/or his
spouse, under the SWS-Medical assistance Scheme to retired employees.

Transit homes at Mumbai, Chennai, Calcutta and New Delhi for the staff
members and their family members.
In furtherance of the welfare of staff, bank to start with, has established Transit
home/Accommodation at New Delhi, Mumbai, and Calcutta & Chennai for the
purpose of stay by the staff members/dependents, who are coming for Medical
treatment thereat. The allotment should be given based on the “First Come First
serve” and there shall be a common list for all categories of employees
irrespective of their cadre.

Tie-up arrangement in reputed hospitals for reservation of beds / credit tie up

arrangement.
The facility should be available to all staff members and their family members
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who are eligible for reimbursement of hospitalization expenses under bipartite

settlement/officers’ service regulations. In furtherance of the welfare of the
staff, a scheme for tie-up arrangement with reputed hospital, viz. Madras
Medical Mission for treatment of Cardio-Vascular diseases for all the staff
members and their dependents has been introduced.

Reward to the children of employees of the Bank who pass SSC and higher
secondary examination Meritoriously.
The objective of the scheme is, this scheme was introduced with a view to
promote and encourage the spirit of competition among the children of
employees to pass SSC/HSC examination with higher percentage of marks.

Establishment of holiday homes.

The objective is rest and recreation is invaluable for an employee. Besides
enabling the employees to spend quality time with his family, it also helps him
to refresh himself and re-channels his energies. The Bank has, therefore, started
holiday homes at various places for its employees at concessional tariffs. The
facility of holiday home can be availed by all the employees of Bank and it has
also been extended to retired employees of the bank as a gesture of good will
subject to availability of suites at the time of booking after priority to the
existing employees.

Reimbursement of tuition fees/cost of text books/cost of uniform for school

education to two children of the sub ordinate staff and reimbursement of
school tuition fees/cost of textbooks to two children of other staff members.
The objective of the scheme is to provide a limited amount of financial
incentive and support to staff member. The scheme covers reimbursement of
tuition fees/cost of text books/cost of uniforms for school education of two
dependent children of the sub ordinate staff (including permanent part time sub
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staff drawing scale wages 1/3rd and above) and reimbursement of school tuition
fees/cost of textbooks to two children of other staff members.

Reimbursement of cost of vaccination for Hepatitis ‘B’ once in five years in

respect of self & members of the family of the staff members.
The objective is, as a part of the welfare of the employee and their dependents, a
scheme has been devised, whereby the reimbursement of the cost of vaccination
for Hepatitis ‘B’ will be allowed to self and for family members of the staff
once in five years, so as to enable them to take preventive steps at the right time,
before the total disease strikes.

Canteen expenses/subsidy:
The existing rate structure of canteen subsidy stands reviewed to Rs.50/- per
employee per month and stands extended to all branches/offices irrespective of
number of employees working thereat.
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Observations:

The observations made in this chapter and analysis thereof are based on a
questionnaire which covers the following major areas.
1. Working atmosphere

2. Number of employees aware of facilities

3. Awareness of various facilities

4. Welfare measures for the betterment of organization

5. Motivation of employee through employee welfare measures

6. Employee satisfaction on employee welfare measures

7. Sense of security

8. Educational Facilities

9. Educational loans provided by Bank

10. Medical Assistance Schemes

11. Is Medical risk for his/her family covered by Bank

12. Housing Facilities

13. Satisfaction level on benefits provided by Bank

14. Transport Facilities

15. Canteen Facilities

16. General Facilities

17. Welfare and Social Measures conveyed by the management

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18. Effectiveness of Welfare Measures

19. Whether the Welfare measures are periodically reviewed

Suggestions

 Expect the management to cover all ailments including Dental.

 Hospitalization expenses can be increased.
 Tie-ups should be made with Hospitals and good Educational Institutions.
 Increase in House rent Reimbursement
 To increase quantum of Medical coverage.
 While sanctioning of loans, there should not be take home pay condition.
 There should be a park for recreation to the member of staff and their
family where the staff and then families meet regularly.
 Creation of panel of specialized Doctors.
 Overall welfare measures to be tuned with other banks like SBI.
 Hospitalization bills in total to be reimbursed.
 Reimbursement of expenses and grant of incentives – lump sum or
otherwise for acquiring professional qualifications like ICWA, ACS,
MCA, MBA.
 The amount reimbursed under educational allowance for children should
be enhanced substantially.
 Frequent interaction with the staff member feedback.
 Housing loans and Educational loans to be sanctioned at lower rates of
interest.
 Improvement of Medical aid and relaxation in LTC schemes.
 Interest on staff loans should be rationalized and reduced.
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 Canteen facilities are to be improved.

CONCLUSION

The development and survival of any organization is influenced by a vital

factor “HUMAN RESOURCE”. So every firm should maintain proper

welfare measures and norms in order to achieve its goals. In this process it

must provide sophisticated facilities to the employees so that they can

completely dedicate their services to the firm. And this project is one that

explains the methods and implementation of “HUMAN RESOURCE”.

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Questionnaire

1) Employee name (name optional):

2) Designation:
3) Department:
4) Qualifications: Grad ____________ PG __________________
Any others (please specify): __________________
5) Service Completed: ________ years
6) Age (please tick): a) Below 25 b) 25-35 c) 35-45 d) Above
45
7) Marital status: a) Married b) Unmarried
8) No of dependents: a) Nil b) 1-2 c) 3-4 d) above 4
(please tick)

9) How is your work condition?

a) Excellent b) Good c) Average d) Poor

10) Are you aware of various employee welfare facilities provided by the
organization?
a) Yes b) No
If yes, please tick the following welfare measures you are aware of
a) Educational facilities b) Medical facilities c) Housing facilities
d) Canteen facilities e) All facilities
If No, any specific reasons for not knowing
How the same can be popularized:
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11) How these employee welfare measures work for the betterment of the
organization. [Please give rank 1, 2, 3, 4, and 5].
a) To improve efficiency of the employees [ ]
b) To build up the organization [ ]
c) To achieve only tangible and temporary benefits [ ]
d) To retain skilled employees [ ]
e) To build up human assets and employee loyalty to achieve the long term
goals [ ]
12) Employee Welfare Measures help the organization to motivate its employee
so that these valuable human resources can be effectively utilized for improving
the performance of the organization:
a) True b) True to some extent
c) Not possible at all d) Not possible without employee will to
excel.

13) Whether these welfare measures provide you a sense of security

a) Yes b) May be c) No

14) Please rate your satisfaction levels towards different Educational facilities
being provided by the organization. Please tick among the following

Educational Satisfied Satisfied Cannot Dissatisfied Totally

allowance to some say To some dissatisfied
extent extent
For children
For self-
education
Others (specify)
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15) Is the bank providing the education loan facilities like?

Educational loans Yes May be No

For self-education
Education leave for self
Loan for dependents

Medical facilities:
16) Are you happy with the benefits of medical assistance scheme provided by
organization?

Medical Assistance Satisfied Satisfied to Cannot Dissatisfied Totally

schemes some say To some dissatisfied
extent extent
Medical aid as a
lump sum amount
Hospitalization
expenses for self
Hospitalization
expenses for
dependents
Medi-claim
insurance card for
self
Medi-claim
insurance card for
dependents
Transit homes for
other places while in
medical treatment
Medical aid on
Retirement
Hospitalization
expenses for self
after retirement
Others (specify)
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17) Do you think medical risk for you & your family is covered with the
available facilities?
a) Yes b) No

18) Are you satisfied with the benefits provided to you

a) Satisfied b) Satisfied to some extent C) cannot say
d) Not satisfied e) Dissatisfied to some extent

19) Do you have any transport facility in your organization?

a) Yes b) No
If no, whether any conveyance allowed paid to you
a) Yes b) No
Are you satisfied with the conveyance allowance provided by bank for
purpose of transport?
a) Satisfied b) Satisfied to some extent C) cannot say
d) Not satisfied e) Dissatisfied to some extent

20) How are the canteen facilities in your organization?

a) Excellent b) Good c) Average D) Not good
21) Are you satisfied with general facilities like Drinking water, First Aid
a) Yes b) No
22) The Welfare & Social measures conveyed by the Management are
a) Great extent b) Satisfactory c) Limited extent
23) How effective do you think is the welfare measures?
a) Sufficient b) Fully effective c) Hardl
32 | P a g e

Bibliography

S.no Title of the Book Name of the Publisher P.no

Author

1 Dynamics of Industrial Mamoria &Gagkar HimalayaPublishers 351-393

Relations (14th Edition)
Personal Management N.G. Nair&Latha ---------------------- 326-329
2
Industrial Relations Nair

3 Industrial Relations & S.C. Srivastava & Tata Mc GrawHill 243-264

Labor laws Arun Monappa (12th Edition)
4 Dynamics of Industrial C.B. Memoria & Meena Pandey’s (5th 175-205
Relations in India S.V. Gankar Edition)

5
Factories Act in A.P A.Subramanyam Subhash Gogio (1st 231-287
Edition)

S.NO URL Address

1. WWW.ThecentralbankofIndia.Co.In
2. WWW.Googlesearch.Com