Scribd Logo
Upload

Welcome to Scribd!

  • 204 views

    A103-Grooming & Hygiene

    Uploaded by

    Front Office
    The document outlines grooming and hygiene standards and procedures for front office staff. It states that all employees must maintain a high level of personal grooming and hygiene to present a tidy appearance for customers and represent the highest standards of service. The procedures specify hygiene expectations such as taking daily baths, brushing teeth twice daily, changing uniforms regularly, and ensuring nails and hair are neatly trimmed. Employees must also arrive 5-10 minutes before their shift to check their appearance and ensure they are properly groomed for their duties.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    A103-Grooming & Hygiene

    Uploaded by

    Front Office
    204 views2 pages
    The document outlines grooming and hygiene standards and procedures for front office staff. It states that all employees must maintain a high level of personal grooming and hygiene to present a tidy appearance for customers and represent the highest standards of service. The procedures specify hygiene expectations such as taking daily baths, brushing teeth twice daily, changing uniforms regularly, and ensuring nails and hair are neatly trimmed. Employees must also arrive 5-10 minutes before their shift to check their appearance and ensure they are properly groomed for their duties.

    Copyright

    © © All Rights Reserved

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document outlines grooming and hygiene standards and procedures for front office staff. It states that all employees must maintain a high level of personal grooming and hygiene to present a tidy appearance for customers and represent the highest standards of service. The procedures specify hygiene expectations such as taking daily baths, brushing teeth twice daily, changing uniforms regularly, and ensuring nails and hair are neatly trimmed. Employees must also arrive 5-10 minutes before their shift to check their appearance and ensure they are properly groomed for their duties.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    204 views2 pages

    A103-Grooming & Hygiene

    Uploaded by

    Front Office
    The document outlines grooming and hygiene standards and procedures for front office staff. It states that all employees must maintain a high level of personal grooming and hygiene to present a tidy appearance for customers and represent the highest standards of service. The procedures specify hygiene expectations such as taking daily baths, brushing teeth twice daily, changing uniforms regularly, and ensuring nails and hair are neatly trimmed. Employees must also arrive 5-10 minutes before their shift to check their appearance and ensure they are properly groomed for their duties.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Task : Grooming & Hygiene Standard & Procedure

    Position : Various Dept. Head : FOM


    Dept. : Front Office Date : 01/07/2017
    Approval
    Department Head Division Head General Manager

    Standard:

    A high level of personal grooming and hygiene should be maintained for all employees to present
    yourself in a tidy appearance toward our customer and represent highest standards of service.

    Procedures:

    1) Staff grooming & hygiene:


    ·         Brush your hair before going on duty.
    ·         Ensure that shoes are clean and polished before going on duty.
    ·         Females must wear appropriate stockings with black court shoes where heels do not exceed
    two inches.
    ·         Males must wear black socks and shoes.
    ·         Change your uniform regularly at Housekeeping Linen Room.
    ·         Clean pressed uniforms must be worn with neatly brushed hair, polished shoes, clean name
    badge and no buttons missing.
    ·         Contact Housekeeping Uniform Linen Room if buttons are missing.
    ·         Contact HR Department if your name badge is damaged or lost.
    ·         Change your socks/stockings daily.
    ·         Ensure nails are well-trimmed, only clear or pale nail polish for female staff
    ·         Only one ring and watch is permitted, small earrings for female staff.
    ·         Take a bath daily.
    ·         Brush your teeth daily and always wear a smile. Use breath freshener if necessary.
    ·         Teeth should be clean and the breath must be fresh. This can be achieved by cleaning the
    teeth regularly and visiting the dentist for check-ups on a regular basis.
    ·         Deodorant/eau de toilette cologne/aftershave may be used but not so much that it is
    offensive.
    ·         Earrings, beards and moustaches are forbidden for male staff.
    ·         Light cosmetics with colors that complement the uniform and skin tones may be worn.
    Lipstick of a suitable color must be worn at all times.
    ·         If make-up is worn it should be light and natural-looking. Avoid vivid colors, like bright
    blues or violets around the eyes, and make sure the blusher does not look too dramatic. Bright
    lipstick colors should also be avoided.
    ·         Be aware of your posture. Walk briskly with a straight back and do not lean on walls.
    ·         Never run in the lobby.
    ·         Check your appearance in a mirror in the locker rooms before going on duty.

    1
    ·         Female hair length beyond the shoulder must be neatly tied/ bundled.
    ·         Men must have short well-combed hair which doesn’t extend below the collar or over the
    ears.
    ·         Avoid excessive use of hairsprays and gels, as they can make the hair look stiff and
    unnatural.
    ·         Do not use unnatural hair-colors e.g. green, blue, unnatural blond etc.

    2)  Report on Duty :
    ·         Present yourself in a tidy appearance toward our customer and represent highest
    standards of service.
    ·         Report on duty 5 – 10 minutes before your shift starts.

    Training Summary questions:


    Q1. Why do I have to report on duty 5 to 10 minutes earlier?
    Q2. Why is grooming and hygiene important for myself, the hotel and our guests?
    Q3. Why do I have to take bath daily and brush my teeth twice a day?
    Q4. How regular do we have to change our uniform?
    Q5. What do I have to do if I have missing buttons on my Uniform?

    You might also like