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SURVEY "QUALITY OF

SERVICE

We respectfully invite you to complete the following survey on the quality of the service
provided at La Casona Restaurant. Please mark with an X the answer that you think is
appropriate.

1) How do you think the attention of the staff is?


a. very good
b. Okay
c. Regular
d. Bad

2) Are the restaurant facilities comfortable for you?


a. yes
b. No

3) Is the general cleaning of the facilities for you?


a. very good
b. Okay
c. Regular
d. Bad

4) Are you satisfied with the service provided in the restaurant?


a. totally
b. partially
c. null

5) The variation of the dishes is?


a. very good
b. Okay
c. Regular
d. Bad

6) The portions of the lunches do you think?


a. very good
b. Okay
c. Regular
d. Bad
SURVEY "QUALITY OF
SERVICE
7) For your taste the taste of food is it?
a. very good
b. Okay
c. Regular
d. Bad

8) Do you think changes are necessary within the restaurant?


a. yes
b. No

9) How often do you come to the restaurant?


a. Very frequent
b. Moderately frequent

10) How do you rate the current operation of the restaurant?


a. very good
b. Okay
c. Regular
d. Bad

OBSERVATIONS:
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________

Thanks for your collaboration and time; Your sincerity will make a difference in the
continuous improvement process that the restaurant wants to implement.

Monica Sanchez
Administration in logistics and production.

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