Revised Annexure D - Eligibility Criteria
Revised Annexure D - Eligibility Criteria
Revised Annexure D - Eligibility Criteria
The last date of submission of bids and technical bid opening has been extended as: -
Pursuant to Pre-bid meeting for subject RFP held on 12.06.2020, following changes are
being made to the RFP terms and conditions.
Place:
Date:
Authorized Signatory:
Business Address:
9.8.4.20. Signed & Sealed copy of all the pages of RFP along with
corrigendum if any, is to be submitted along with the
technical bid.
11.11. Bidder shall provide One L1 Onsite Technical Resource support from 7:00
Am till 11:00 Pm (One each at Corporate office and Data center premises)
and One L2 Onsite technical resource support from 10:00 AM to 6:00 PM at
Bank’s Corporate Office site on 7 Days a week working basis, without any
extra cost to the Bank. However, in case of business requirements, vendor
may be asked to depute the resources beyond the above stipulated time.
During the implementation phase, testing, planned activity and emergency
period, resources may have to work 24x7 depending upon the Bank
requirement. Payment will be released monthly basis in arrears against
invoice raised and after verification with attendance register maintained
in Bank for every additional Onsite Technical Support, if availed.
1 Hardware* NA NA NA
i Server at DC XX XX XX
ii Storage at DC XX XX XX
iii Server at DR XX XX XX
iv Storage at DR XX XX XX
V HSM at DC XX XX XX
vi HSM at DR XX XX XX
3 AMC of Hardware
per year (Between
8-10% of hardware XX 2 years XX
cost)
5 Additional Onsite NA NA NA
technical support cost
for resources per
month, if availed
5.01 L1 resource cost / XX 60 XX
month months
6 Customization Cost
(man days charge) XX 500 days XX
Note:
Place:
Date:
Authorized Signatory:
Business Address:
Revised Annexure F (A) - Indicative Commercial Bid
Total Cost in Rs.
SL. Quantit
Items Unit (Exclusive of
y (B)
No. Cost (A) Taxes) C = A x B
1 Hardware* NA NA NA
I Server at DC
Ii Storage at DC
Iii Server at DR
Iv Storage at DR
V HSM at DC
Vi HSM at DR
6 Customization Cost -
500 days
(man days charge).
Note:
6. TCO is for five years including one year warranty, four years ATS for post
warranty and after go-live for software solution and three years warranty,
2 years AMC for post warranty for hardware/Server.
7. The price quoted should be inclusive of Cost of deliverables, Enterprise
License, installation, customization, configuration, maintenance and
support of Solution for Implementation of Aadhaar Data Vault solution as
per Bank’s requirement.
8. The ATS charges per annum should be between 16 to 22% of the cost of
software components and AMC charges per annum should be between 8
to 10% of the cost of hardware components.
9. Bank will not pay any Labour charges for transportation, Road Permit,
installation of Software separately. All such costs, if any, should be
absorbed in the TCO.
10. The TCO should be exclusive of GST (CGST, SGST & IGST). Applicable
taxes, if any, shall be payable by the Bank at actual on date of invoicing.
11. Bidder has to show the bifurcation/details of applicable GST
(CGST/SGST/IGST) in every invoice.
12. If the cost for any line item is indicated as zero then it will be assumed
by the Bank that the said item is provided to the Bank without any cost.
13. In case of any discrepancy in calculation, price quoted in words will be
considered for computation of TCO.
Place:
Date:
Authorized Signatory:
Business Address:
Revised BoQ
Name of the
Bidder/
Bidding Firm
/ Company :
PRICE SCHEDULE
(This BOQ template must not be modified/replaced by the bidder and the same should be uploaded after filling the relevent columns, else the
bidder is liable to be rejected for this tender. Bidders are allowed to enter the Bidder Name and Values only ) Hardware should be quoted for
High Availability at DC. Quantity is to be specified by the bidder wherever left blank.
Note:
Sl. Item Description Item Quoted BASIC No. of Unit TOTAL TOTAL TOTAL
No. Code / Currency RATE In Quanti AMOUNT AMOUNT With AMOUNT
Make in INR / Figures ty Without Taxes Taxes In Words
Other To be Quote
Currency entered d
by the
Bidder
1 2 3 12 13 17 18 53 54 55
1 HARDWARE
INR Zero
1.01 SERVER at DC item1 INR 0.00 0.00
Only
INR Zero
1.02 STORAGE at DC item2 INR 0.00 0.00
Only
INR Zero
1.03 SERVER at DR item3 INR 0.00 0.00
Only
INR Zero
1.04 STORAGE at DR item4 INR 0.00 0.00
Only
INR Zero
1.05 HSM at DC item5 INR 0.00 0.00
Only
INR Zero
1.06 HSM at DR item6 INR 0.00 0.00
Only
INR Zero
1.07 SERVER for UAT item7 INR 0.00 0.00
Only
INR Zero
1.08 HSM for UAT item8 INR 0.00 0.00
Only
2 SOFTWARE
Additional Onsite
technical support cost
5
for resource per month,
if availed.
Any further Corrigendum/ Addendum in respect of above tender / RFP will be uploaded on the CPP Portal
(www.eprocure.gov.in) and IPPB Website.
In addition to above, as desired in Pre-bid meeting, following explanations are being provided to queries raised by the Bidders.
SI No Clause No Page No Clause Query Bank Response
We request the Bank to waive the Tender Cost to all MSE and MSME
1 3 Tender Cost Please be guided by RFP, Page no 3.
registered companies.
Modified Clause 9.1.3 as "Waiver in EMD amount
The bidder should deposit bid security of Rs.40,00000/- (Rupees Forty Lakhs) in the form of a demand
shall be applicable as per the Government
draft/Pay Order favoring India Post Payments Bank, payable at Delhi or Bank Guarantee from any We request the Bank to waive the EMD to all MSE and MSME registered
2 9.1. Bid Security/EMD 20 Procurement guidelines for Bidders from respective
Scheduled Commercial Bank. Bank Guarantee should be valid for minimum 6 months and with claim period companies.
category(duly supported by necessary
of 45 days.
documents/certificates)"
Within how many days Payment will be made to vendor after submission of
3 23. Payment Terms 46 30 days
undisputed invoice?
Bank may impose penalty to the extent of damage to its any equipment, if the damage was due to the
4 35. Penalty 57 Cumulative Penalty amount should be limited to 10% of TCO. Please be guided by RFP.
actions directly attributable to the staff of the Bidder.
The Bidder is required to integrate the proposed solution with CBS, MATM, Mobile Banking, Merchant App, Details shall be provided to sucessful bidder.
What are the names of the applications and their vendors?
5 6.5 14 CKYC, ODS/SAS and any other applications, with other service providers as and when required without any Bank ensures reasonable and timely support from
Will the Bank ensure support from respective vendors for integration?
extra cost to the Bank vendor for all integration
The bidder will coordinate with the existing vendor and other vendor or NPCI or any other Solution Provider
How can bidder coordinate with Bank’s existing or future vendors directly?
6 6.7 14 that Bank may take in future to make devices compatible for such applications. The bidder has to provide Bank shall provide the SPOC details
Bank has to be SPOC for such communications, please comment
support and applicable patches as and when released.
What tool Bank will use to replicate the Data from DC to DR?
Please be guided by the RFP,Bidder has to provide
7 7 19 Disaster Recovery Is there any support expected from ADV vendor in replicating data from DC
all required software/tools for DC/DR Replication.
to DR?
8 52 54 Annexure E (A) – Hardware Specifications Will the Bank provide Anti-Virus Software? No, Bidder has to provide
The Platform should support user management
9 52 54 Annexure E (A) – Hardware Specifications Will the Bank extends its Domain policy to ADV setup? integration with Active Directory for validate user
credentials.
10 52 54 Annexure E (A) – Hardware Specifications Will the Bank provide Backup tools for ADV setup? No,Please be guided by RFP
11 52 54 Annexure E (A) – Hardware Specifications Will the Bank provide tool to replicate data from DC to DR? No, Please be guided by RFP
12 52 54 Annexure E (A) – Hardware Specifications Who will handles OS Management of servers? Bidder
All supporting Hardware/
Software/ DB etc. need
13 52 54 Annexure E (A) – Hardware Specifications Will the Bank provide OS License? to be provided by Bidder
himself
18 52 54 Annexure E (A) – Hardware Specifications Who will perform FMS/ Maintenance of DC and DR Setup of ADV Solution? Bidder, For details please be guided by RFP
19 Miscellaneous Query How is India Post Payment Bank currently performing eKYC process? Details shall be provided to sucessful bidder
Is there is any gateway through which India Post Payment Bank currently
20 Miscellaneous Query Details shall be provided to sucessful bidder
sends request through UIDAI? If yes please explain the flow
21 Miscellaneous Query If there is gateway will ADV also integrated through that gateway? Details shall be provided to sucessful bidder
How is biometric authentication performed at India Post Payment Bank?
22 Miscellaneous Query Details shall be provided to sucessful bidder
Which are devices that will be used for biometric authentication?
Is it mandatory to have HSM for UAT? Can’t we use DR HSM or DC HSM for
23 Miscellaneous Query Please be guided by the RFP
these purposes?
24 Miscellaneous Query How many number of applications will be connected to ADV to start with? Details shall be provided to sucessful bidder
25 Miscellaneous Query Does have Bank have physical load balancer? Details shall be provided to sucessful bidder
6.2. Provide complete solution with necessary hardware & software for implementing Aadhaar Vault
26 6. Broad Scope of Work 13 Kindly clarify, if virtualization of Hardware is acceptable to the Bank Please be guided by RFP
system in bank as per UIDAI guidelines.
SI No Clause No Page No Clause Query Bank Response
6.2. Provide complete solution with necessary hardware & software for implementing Aadhaar Vault
27 6. Broad Scope of Work 13 Kindly clarify, if PCIe-based HSM is acceptable to the Bank Please be guided by RFP
system in bank as per UIDAI guidelines.
6.3. The Bidder is required to Supply all the required Hardware (including HSM) and Software
Related to Hardware supply, apart from Servers, Storage & HSM, kindly All Supporting Hardware/Software/ network devices
(OS/Application) with required licenses, install & deploy ,manage the solution at the Bank’s Data Center at
28 6. Broad Scope of Work 13 clarify the other hardware infrastructure the Bank is expecting the Bidder to etc to be provided by the bidder. For detials please
Mumbai and at DR Site Bangalore. The Hardware and Software licenses procured should be in the name of
provide. be guided by RFP
India Post Payments Bank.
6.3. The Bidder is required to Supply all the required Hardware (including HSM) and Software
All Supporting Hardware/Software/ network devices
(OS/Application) with required licenses, install & deploy ,manage the solution at the Bank’s Data Center at
29 6. Broad Scope of Work 13 Kindly clarify if Database is also in the supply scope of the Bidder. etc to be provided by the bidder. For detials please
Mumbai and at DR Site Bangalore. The Hardware and Software licenses procured should be in the name of
be guided by RFP
India Post Payments Bank.
6.5. The Bidder is required to integrate the proposed solution with CBS, MATM, Mobile Banking, Merchant Request the Bank to provide APIs for all the solutions with which ADV has to Details of API shall be provided to sucesful bidder.
30 6. Broad Scope of Work 14 App, CKYC, ODS/SAS and any other applications, with other service providers as and when required without integrate. It would be the responsibility of the Bank to coordinate with Bank ensures reasonable and timely support from
any extra cost to the Bank. respective solution OEM for the APIs. vendor for all integration
6.7 The bidder will coordinate with the existing vendor and other vendor or NPCI or any other Solution Request the Bank to provide APIs for all the solutions with which ADV has to Details of API shall be provided to sucesful bidder.
31 6. Broad Scope of Work 14 Provider that Bank may take in future to make devices compatible for such applications. The bidder has to integrate. It would be the responsibility of the Bank to coordinate with Bank ensures reasonable and timely support from
provide support and applicable patches as and when released. respective solution OEM for the APIs. vendor for all integration
6.19. The reporting and logging system of the Aadhaar Data Vault shall integrate seamlessly with existing
SIEM Solution. The Solution is also required to be integrated with Bank’s existing Privileged Identity Request the Bank to provide APIs for all the solutions with which ADV has to Details of API shall be provided to sucesful bidder.
32 6. Broad Scope of Work 17 Management (PIM) Solution. As required by Bank the Bidder shall provide all the required information and integrate. It would be the responsibility of the Bank to coordinate with Bank ensures reasonable and timely support from
data for integrating with SIEM & PIM Solution. Integration with Bank’s existing information security tools is respective solution OEM for the APIs. vendor for all integration
responsibility of the Bidder.
Considering the current transport situation due to COVID, there is
8.3. Implementation Plan and uncertainty on the opening of international borders for the transportation.
33 20 Delivery and installation of Hardware at DC and DR site. - 8 weeks Please be guided by RFP
Schedule Hence, as the HSM is an imported item, kindly modify the clause to 10
weeks.
Modified Clause 9.1.3 as "Waiver in EMD amount
shall be applicable as per the Government
9. Instructions for Bid
34 20 9.1. Bid Security/EMD For MSMEs, request the Bank to exempt the EMD Procurement guidelines for Bidders from respective
Submission
category(duly supported by necessary
documents/certificates)"
11.11. Minimum 2 Resources – 1 L1 Resource for 24 *7 and 1 L2 resource from 08:00 AM to 10:00 PM
11. Onsite development,
should be available at Bank’s Corporate Office site on 7 Days a week working basis. In addition, 1 L1 Kindly clarify if the resources are to be deployed for the duration of the Please refer to revised clause 11.1 and 11.11 in the
35 support & maintenance 39
Resource should be available at Bank’s DC and DRC site each for 24*7 Infra support on 7 days a week contract i.e. for 5 years. corrigendum.
Resource
working basis.
36 33. Escrow Arrangement 56 Cost of the escrow arrangement to be borne by Bidder. Request the Bank to share the cost of escrow on 50-50 basis. Please be guided by RFP
Request the Bank to bear the cost for carrying out any audit activity. The
The Bidder is required to facilitate the same at no additional cost and shall provide uninterrupted access to
37 38. Audit 60 bidder will ensure & close any gaps found out in the audit report within Please be guided by RFP Clause "38.Audit"
the documents required by the auditors.
stipulated time.
Kindly note, demographic match is part of Aadhaar Authentication process
51. Annexure E –Technical 1.5 Demographic match from the Aadhaar Data Vault should be and not of Aadhaar Vault solution. Aadhaar Vault & Aadhaar Authentication
38 78 No, Please be guided by the RFP
Specifications done using the reference key. Aadhaar number should not be used in such cases. are 2 different applications. So, we request the Bank to kindly delete the
clause.
5. The ADV solution provided by the bidder shall support encryption and storage of scanned Aadhaar Card Kindly provide the volume of exisiting Aadhaar Nos. at the Bank & the
51. Annexure E –Technical
39 79 PDF / Image file and any other document / images as per the data encryption and storage guidelines issued growth rate for next 5 yrs. This information is required for sizing of storage Details shall be provided to succesful bidder.
Specifications
by UIDAI in a separate File Server. & file server.
51. Annexure E –Technical Aadhaar Vault & Aadhaar Authentication are 2 different applications. So, we
40 83 31.2 Security framework for authentication devices Please be guided by RFP
Specifications request the Bank to kindly delete the clause.
SI No Clause No Page No Clause Query Bank Response
Aadhaar Data Vault (ADV) is central system and other systems are expected
to integrate with ADV. The statement depicts that ADV to integrate with the
system which is not inline to the ADV system. ADV will only expose the
required REST API which has to be consumed by the other system to get
The Bidder is required to integrate the proposed solution with CBS, MATM, Mobile Banking, Merchant App,
integrated with ADV.
42 6.5 Broad Scope of Work 14 CKYC, ODS/SAS and any other applications, with other service providers as and when required without any Please be guided by the RFP
extra cost to the Bank.
Bidder can only assist other system vendors to do the integration activity.
Further if any commercial associated with this development in respective
system, we assume that bank will bare the same. Request bank to clarify us
on the same.
Modified Clause 6.20 as "The bidder is required to
To achieve Zero RPO, Oracle data grid is required to be used which provide
The bidder is required to maintain the RTO of 120 minutes and zero RPO as per the Bank’s Business maintain the RTO of 120 minutes and RPO of 30
43 6.20 Broad Scope of Work 17 near zero data loss. We assume that Bank will provide the required DB
Continuity Policy. minutes." All requisite Hardware/Software/Network
license.
devices to be provided by the Bidder.
We would request bank to clarify the following Points:
1. No
Training- Vendor is required to impart mandatory training of at least One week to Bank Nominated Officials
1. Is their a provision of Online Remote Training? 2. Corporate Office , Delhi.
(10 officials) twice in the first year of Contract (at a minimum gap of 6 months) and once every year from
44 6.26 Broad Scope of Work 18 2. If their is no provision of online training, request bank to mention the Duration shall be based on complete knowledge
second year onwards, with complete knowledge transfer for handling the application or regarding any new
location where training will take place, what would be the duration, and any transfer for handling application or regarding any
feature/update etc, at no extra cost to the Bank.
training material to be provided. new feature/update etc to Banks satisfaction
Minimum 2 Resources – 1 L1 Resource for 24 *7 and 1 L2 resource from 08:00 AM to 10:00 PM should be
available at Bank’s Corporate Office site on 7 Days a week working basis. In addition, 1 L1 Resource should
be available at Bank’s DC and DRC site each for 24*7 Infra support on 7 days a week working basis.
11.11 Onsite development, However, in case of business requirements, vendor may be asked to depute the resources beyond the As per the labour law, it is difficult to advise the FM resource to work more
Please refer to revised clause 11.1 and 11.11 in the
45 support & maintenance 39 above stipulated time. The timing may be changed at Bank’s discretion. However, during the than 8 hours per day, we can achive 24x7 support by increasing the
corrigendum.
Resource implementation phase, testing, planned activity and emergency period, resources may have to work 24x7 resources, request bank to consider the same.
depending upon the Bank requirement. Payment will be released monthly basis in arrears against invoice
raised and after verification with attendance register maintained in Bank.
register maintained in Bank.
The ADV solution provided by the bidder shall support encryption and storage of scanned Aadhaar Card We request bank to clarify, whether the said requirement is mandatory. If
Annexure E –Technical PDF / Image file and any other document / images as per the data encryption and storage guidelines issued its mandatory then sizing the hardware for file server would be difficult
47 79 Please be guided by the RFP
Specifications / Point No. 5 by UIDAI in a separate File Server. since the number of documents and its size is not provided in the RFP.
The bidder will coordinate with the existing vendor and other vendor or NPCI or any other Solution Provider
60 6.7 14 that Bank may take in future to make devices compatible for such applications. The bidder has to provide Please elaborate the requirement especially wrt NPCI aspects. Clause is self explanatory
support and applicable patches as and when released.
Upgrade should include just the patch installation/implementation for bug
Bidder would have to upgrade software version, deploy/update patches as per Bank’s requirement. None
61 6; sub-section 6.4 14 fixing on the s/w etc. It should not include major version upgrade etc for Please be guided by the RFP
of the hardware, software etc. should be declared EOL/EOS by OEM.
hardware as well as software. Pls clarify.
What does integration mean? May it be elaborated to define the scope of
The Bidder is required to integrate the proposed solution with CBS, MATM, Mobile Banking, Merchant App,
integration.
62 6; sub-section 6.5 14 CKYC, ODS/SAS and any other applications, with other service providers as and when required without any Please be guided by the RFP
What are the details of these allied systems like Mobile banking, ODC/SAS
extra cost to the Bank.
etc
Aadhaar Data Vault shall have functionality for first Time Migration Batch, which migrates the existing Bidder share the volumetric data for migration of existing adhaar details to
63 6.12.8 15 Details to be provided to the sucessful bidder.
Aadhaar details to vault in an efficient manner vault
Hardware for the Solution must be capable enough to handle 1100 TPS and should be scalable so as to Bidder understands that the TPS is for transactions within the Data center
64 6.15 16 No, Please be guided by RFP
handle transactions and cater Aadhaar numbers during the contract period of 5 years as provided below (ADV application I/O volume). Is our understanding correct ?
The reporting and logging system of the Aadhaar Data Vault shall integrate seamlessly with existing SIEM
Solution. The Solution is also required to be integrated with Bank’s existing Privileged Identity Management
65 6.19 17 (PIM) Solution. As required by Bank the Bidder shall provide all the required information and data for Please share the details of existing SIEM and PIM solution Details to be provided to the sucessful bidder
integrating with SIEM & PIM Solution. Integration with Bank’s existing information security tools is
responsibility of the Bidder.
Please share the following:
1. Location of Near site.
2. Capacity of connectivity with Near Site Modified Clause 6.20 as "The bidder is required to
3. Type of connectivity -Dark Fiber, P2P, Leased link etc. maintain the RTO of 120 minutes and RPO of 30
The bidder is required to maintain the RTO of 120 minutes and zero RPO as per the Bank’s Business
66 6.2 17 4. Peak utilisation of link connecting to DR site minutes." NDR site - Vashi Mumbai, Other
Continuity Policy.
5. Location of DR site. details asked shall be provided to the sucessfull
6. Capacity of connectivity to DR site bidder.
7. Type of connectivity to DR site - MPLs, P2P etc.
Bidder understands that the RPO measurement is for the I/O of aadhaar RPO and RTO are in context of ADV solution only
The bidder is required to maintain the RTO of 120 minutes and zero RPO as per the Bank’s Business vault application only .RPO as zero for end to end solution across channels Modified Clause 6.20 as "The bidder is required to
67 6.2 17
Continuity Policy may not be possible hence bidder sugegsts that the RFP time be suitable maintain the RTO of 120 minutes and RPO of 30
modified. minutes."
User Acceptance Test- The Bidder should setup the UAT environment for testing of the solution before Please confirm if UAT environment should be 100% or 50% of production UAT environment should be min 25% of the
68 6.21 17
implementation of the solution in the production environment. environment. production environment
6.19. The reporting and logging system of the Aadhaar Data Vault shall integrate seamlessly with existing
SIEM Solution. The Solution is also required to be integrated with Bank’s existing Privileged Identity As per requirement, ADV shall integrate seamlessly with existing SIEM
Bank will share the detail of SIEM product with
69 6.19 17 Management (PIM) Solution. As required by Bank the Bidder shall provide all the required information and Solution. Request to share Make, model and version of existing SIEM
succesfull bidder
data for integrating with SIEM & PIM Solution. Integration with Bank’s existing information security tools is solution with which ADV shall be integrated.
responsibility of the Bidder.
SI No Clause No Page No Clause Query Bank Response
The time period for costomization is limited to 1 month. In many cases, it
Bank will pay the charges as per customization charge discovered. Bidder has to customize/modify the may not be feasible; rather timeline will depend on case to case basis
solution to meet the requirement as per RBI/IBA/IDRBT/NPCI/NABARD /UIDAI/DFS etc requirement within depending upon the work involved.
70 6; sub-section 6.17 17 Please be guided by the RFP
a maximum period of 1 month from the date of issuance of such customization / modifications or earlier, So the language should be changed to mean the timeline to be on mutually
depending upon the level of customization/modification prescribed by the said authorities agreed terms.
Pls clarify
Clause 6.22 modified as "Aadhaar Data Vault
solution should support the features and
functionalities as mentioned in the Annexure- E,
Technical Specification of the Solution. The bidder is
71 6.22 18 The bidder is responsible for Primitive maintenance of proposed solution What is Primitive Maintenance responsible for Preventive maintenance of proposed
solution and share the report with the Bank for
every quarter. Vendor should provide all feature
upgrades or version upgrades during contract period
without any cost."preventive maintenance
The proposed system must be capable and compatible for Disaster Recovery Implementation. The
Is there any DRM tool currently deployed? If so please share the details for
73 7 18 successful bidder should describe the provisions and setup required for disaster recovery. The successful Details shall be shared with sucessful bidder.
us to ensure compatibility of solution we will propose
bidder should replicate the whole setup for all modules with customization in DR.
8.1.2. The bidder shall propose Support & Subscription services from the
8.1.2. The bidder shall propose Support & Subscription services from the OEM with unlimited number of OEM with unlimited number of support requests , remote support, access to
support requests, remote support, access to product updates/upgrades and 24x7 supports as per response product updates/upgrades and 24x7 supports as per response time matrix
75 8. Support 19-20 Please be guided by the RFP
time matrix 8.2. Project Management Extension of contract for support however shall be at the discretion 8.2. Project Management Extension of contract for support however shall be
of the bank. at the discretion of the bank but with mutual consent of the parties at
mutually decided rates, terms and conditions.
The successful bidder must strictly adhere to the delivery dates or lead times identified in their proposal.
Failure to meet these delivery dates, unless it is due to reasons entirely attributable to the Bank, may
constitute a material breach of the successful bidder’s performance and to recover liquidated damages
/forfeit the bid security. In the event that the Bank is forced to cancel an awarded contract (relative to this
In case of Risk purchase we must cap the liability to the value of
79 Section 9.13.4 30 tender document) due to the successful bidder’s inability to meet the established delivery dates or any Please be guided by the RFP
goods/Services being procured as stated in the agreed contract
other reasons attributing to successful bidder then, that bidder will be responsible for any re- procurement
costs suffered by the Bank. The liability in such an event could be limited to the differential excess amount
spent by the Bank for procuring similar deliverables and services.
9.13.4. The successful bidder must strictly adhere to the delivery dates or
lead times identified in their proposal. Failure to meet these delivery dates,
unless it is due to reasons entirely attributable to the Bank, may constitute a
material breach of the successful bidder’s performance and to recover
9.13.4. The successful bidder must strictly adhere to the delivery dates or lead times identified in their liquidated damages /forfeit the bid security. In the event that the Bank is
proposal. Failure to meet these delivery dates, unless it is due to reasons entirely attributable to the Bank, forced to cancel an awarded contract (relative to this tender document) due
may constitute a material breach of the successful bidder’s performance and to recover liquidated damages to the successful bidder’s inability to meet the established delivery dates or
/forfeit the bid security. In the event that the Bank is forced to cancel an awarded contract (relative to this any other reasons attributing to successful bidder then, that bidder will be
tender document) due to the successful bidder’s inability to meet the established delivery dates or any responsible for any re- procurement costs suffered by the Bank. The liability
other reasons attributing to successful bidder then, that bidder will be responsible for any re- procurement in such an event could be limited to the 5% of the differential excess
costs suffered by the Bank. The liability in such an event could be limited to the differential excess amount amount spent by the Bank for procuring similar deliverables and services
spent by the Bank for procuring similar deliverables and services 9.13.5. The bidder shall represent and 9.13.5. The bidder shall represent and acknowledge to the Bank that it
acknowledge to the Bank that it possesses necessary experience, expertise and ability to undertake and possesses necessary experience, expertise and ability to undertake and
fulfill its obligations, involved in the performance of the provisions of this RFP. The bidder represents that fulfill its obligations, involved in the performance of the provisions of this
the solution to be supplied in response to this RFP shall meet the proposed bidders requirement. If any RFP. The bidder represents that the solution to be supplied in response to
services, functions or responsibilities not specifically described in this RFP are an inherent, necessary or this RFP shall meet the proposed bidders requirement. If any services,
customary part of the deliverables or services and are required for proper performance or provision of the functions or responsibilities not specifically described in this RFP are an
deliverables or services in accordance with this RFP, they shall be deemed to be included within the scope inherent, necessary or customary part of the deliverables or services and
of the deliverables or services, as if such services, functions or responsibilities were specifically required are required for proper performance or provision of the deliverables or
and described in this RFP and shall be provided by the bidder at no additional cost to the Bank. The bidder services in accordance with this RFP, they shall be deemed to be included
also acknowledges that the Bank relies on this statement of fact, therefore neither accepting responsibility within the scope of the deliverables or services, as if such services, functions
9.13. Other Terms and
80 30-35 for, nor relieving the bidder of responsibility for the performance of all provisions and terms and conditions or responsibilities were specifically required and described in this RFP and Please be guided by the RFP
Conditions of RFP
of this RFP, the Bank expects the bidder to fulfill all the terms and conditions of this RFP. The modifications, shall be provided by the bidder at an no additional cost to the Bank. The
which are accepted by the Bank, shall form a part of the final contract. 9.13.15. No Commitment to Accept bidder also acknowledges that the Bank relies on this statement of fact,
Lowest bid or Any Tender – The Bank shall be under no obligation to accept the lowest price bid or any therefore neither accepting responsibility for, nor relieving the bidder of
other offer received in response to this Tender notice and shall be entitled to reject any or all offers responsibility for the performance of all provisions and terms and
including those received late or incomplete offers without assigning any reason whatsoever. The Bank conditions of this RFP, the Bank expects the bidder to fulfill all the terms and
reserves the right to make any changes in the terms and conditions of purchase. The Bank will not be conditions of this RFP. The modifications, which are accepted by the Bank,
SI No Clause No Page No Clause Query Bank Response
reserves the right to make any changes in the terms and conditions of purchase. The Bank will not be conditions of this RFP. The modifications, which are accepted by the Bank,
obliged to meet and have discussions with any Bidder, and / or to listen to any representations unless there shall form a part of the final contract. 9.13.15. No Commitment to Accept
is change in the terms and conditions of purchase. 9.13.18. There will be an acceptance test by the Bank or Lowest bid or Any Tender – The Bank shall be under no obligation to accept
its nominated consultants after implementation of the solution. In case of discrepancy in solution the lowest price bid or any other offer received in response to this Tender
implemented, the Bank reserves the right to cancel the entire purchase contract and the bidder should take notice and shall be entitled to reject any or all offers including those
back their deliverables at their costs and risks. The test will be arranged by the bidder at the sites in the received late or incomplete offers without assigning any reason whatsoever.
presence of the officials of the Bank and/ or its consultants 9.13.21. The price payable to the Bidder shall The Bank reserves the right to make any changes in the terms and
be inclusive of carrying out any modifications / changes / upgrades to the application and other software conditions of purchase with mutual consent of the bidder. The Bank will not
that is required to be made in order to comply with any statutory or regulatory requirements or any be obliged to meet and have discussions with any Bidder, and / or to listen
industry-wide changes arising during the subsistence of the contract/ agreement, and the Bank shall not to any representations unless there is change in the terms and conditions of
pay any additional cost for the same. The Bidder needs to provide with the details about all such items purchase. 9.13.18. There will be an acceptance test by the Bank or its
considered in the RFP. nominated consultants after implementation of the solution. In case of
discrepancy in solution implemented, the Bank will give notice to the bidder
to rectify the defects within certain time frame and conduct acceptance
tests. the Bank reserves the right to cancel the entire purchase contract and
the bidder should take back their deliverables at their costs and risks. The
Should we ask for the acceptance criteria or what is the test they are going
There will be an acceptance test by the Bank or its nominated consultants after implementation of the
81 9.13.18 34 to conduct. This may have cost implication on us in terms of timelines, Please be guided by the RFP
solution
provisioning environment for test etc.
Any change arrising out of this point which is out of scope of this RFP will
statutory or regulatory requirements or any industry-wide changes arising during the subsistence of the
82 9.13.21 35 need to be treated as per Change Request. Please be guided by the RFP
contract/ agreement, and the Bank shall not pay any additional cost for the same
Request Bank to ammend the clause accordingly.
TCO is for five years including one year warranty, four years ATS from the date of go-live for software
83 Section 9.15.2 35 Not clear on the Total Duration of the Project TCO is for 5 years
components and three years warranty, two years AMC for hardware components.
Request that the bank should share a audio bridge so that prospective There is no provision of Video Conferencing for this
87 13 40 Prebid meeting scheduled on 12th June @ 11 AM at IPBB office.
bidders can join the meeting remotely. Pre-Bid meeting. Interested parties are requested to
join meeting in person at aforesaid time and place.
92 Section 19 43 AMC and ATS should be payable half yearly in arrears AMC / ATS should be payable latest Quarterly in arrears Please be guided by the RFP
SI No Clause No Page No Clause Query Bank Response
Section 6.30:
The vendor will provide services for implementation / rolling-out /support / maintenance of proposed
solution (including hardware) for a minimum period of 5 years (3 years warranty + 2 years AMC) from Go
Live date. Bank reserves right to cancel the contract at any time in case system fails to meet any of the
Pls refer section 6.30 and section 19.
43 and requirements as mentioned in the RFP
93 section 6.30 and section 19 It required clarity in terms of maintenance period. Clause self explanatory. Please be guided by the RFP
18
PLs provide the clarity.
Section 19: AMC/ATS
The successful bidder must undertake to provide support for the software for minimum post warranty
period of four (4) years and AMC of Hardware for a period of 2 years after expiry of warranty period of 3
years.
Bidder should make available the spare parts for the systems for at least
two years after the expiry of warranty period. If any of the peripherals,
components etc. are not available or difficult to procure or if the
procurement is likely to be delayed, the replacement shall be carried out
Bidder should make available the spare parts for the systems for at least two years after the expiry of
with equipment of equivalent capacity or higher capacity at no additional
warranty period. If any of the peripherals, components etc. are not available or difficult to procure or if the
charges to the Bank, during the currency of warranty period and AMC. The
procurement is likely to be delayed, the replacement shall be carried out with equipment of equivalent
ATS charges shall be released to the vendor half-yearly subject to timely
capacity or higher capacity at no additional charges to the Bank, during the currency of warranty period and
submission of applicable documents like invoice, performance availability
AMC. The ATS charges shall be released to the vendor half-yearly subject to timely submission of applicable
reports etc. AMC charges shall be released to the vendor half-yearly in
documents like invoice, performance availability reports etc. AMC charges shall be released to the vendor
arrears subject to timely submission of applicable documents like invoice,
half-yearly in arrears subject to timely submission of applicable documents like invoice, performance
performance availability reports etc. Payment will be released by Bank
availability reports etc. Any regulatory /statutory changes or updates or guidelines as required under the
within 30 days of submission of invoice. Any regulatory /statutory changes
directive of Government of India, Reserve Bank of India or any other regulatory/statutory authority must
or updates or guidelines as required under the directive of Government of
be provided/ upgraded to the Bank free of cost by Bidder during warranty or ATS tenure. The Bank
India, Reserve Bank of India or any other regulatory/statutory authority
reserves the right to enter into Technical Support (ATS) with the selected bidder for four years or more
must be provided/ upgraded to the Bank free of at an additional cost to
subject to renewal of every year. The Bank reserves the right to terminate the ATS (if contracted) by giving
Bank by Bidder during warranty or ATS tenure. The Bank reserves the right
Successful Bidder, a prior and written notice of one month indicating its intention to terminate the
to enter into Technical Support (ATS) with the selected bidder for four years
Contract, if the services rendered by the vendor(s) are not satisfactory. In that case, the vendor(s) will
94 19. AMC/ATS 43-44 or more subject to renewal of every year. The Bank reserves the right to Please be guided by the RFP
refund the proportionate amount of ATS for the rest of the period of the ATS, if any. Not following all that is
terminate the ATS (if contracted) by giving Successful Bidder, a prior and
mentioned above, the Bank reserves the right to outsource the software maintenance work to a third party
written notice of one month indicating its intention to terminate the
or the bank may decide to perform the same through its internal resources. Whatever the case may be
Contract, if the services rendered by the vendor(s) are not satisfactoryas
(either third- party maintenance or maintenance through internal resources), the vendor(s) shall provide
per the agreed scope and not rectified within such one month notice period.
requisite maintenance training, technical know-how, and expert assistance to the persons and/or agencies,
In that case, the vendor(s) will refund the proportionate amount of ATS for
duly authorized by the Bank for this purpose with no extra cost to bank. Any decision in this regard by the
the rest of the period of the ATS, if any. Not following all that is mentioned
Bank shall be final, conclusive and binding on the selected Bidder and shall not be questioned/ challenged
above, the Bank reserves the right to outsource the software maintenance
by the selected Bidder. The ATS charges per annum should be between 16 to 22% of the cost of software
work to a third party or the bank may decide to perform the same through
components. In case the rate of ATS is not within the range of 16 to 22%, Bank reserves the right to
its internal resources. Whatever the case may be (either third- party
calculate the ATS charges at the rate of 22% of software solution’s cost after the final cost derived through
maintenance or maintenance through internal resources), the vendor(s)
Reverse Auction. The AMC charges per annum should be between 8 to 10% of the cost of hardware
shall provide requisite maintenance training, technical know-how, and
equipment. In case the rate of AMC is not within the range of 8 to 10%, Bank reserves the right to calculate
expert assistance to the persons and/or agencies, duly authorized by the
the Maintenance charges at the rate of 10% of hardware equipment's cost after the final cost derived
Bank for this purpose with no extra cost to bank. Any decision in this
through Reverse Auction.
regard by the Bank shall be final, conclusive and binding on the selected
Bidder and shall not be questioned/ challenged by the selected Bidder. The
ATS charges per annum should be between 16 to 22% of the cost of
software components. In case the rate of ATS is not within the range of 16
If the order has been placed by vendor to the OEM then ATS termination
The Bank reserves the right to terminate the ATS (if contracted) by giving Successful Bidder, a prior and
year will not be possible and for subsequest years termination notice period
written notice of one month indicating its intention to terminate the Contract, if the services rendered by
95 Section 19 44 should be 60 to 90 days. Also, in case of early termination, Customer will be Please be guided by the RFP
the vendor(s) are not satisfactory. In that case, the vendor(s) will refund the proportionate amount of ATS
required to pay termination charges and clear all outstanding payments, if
for the rest of the period of the ATS, if any.
applicable
Not following all that is mentioned above, the Bank reserves the right to outsource the software
maintenance work to a third party or the bank may decide to perform the same through its internal Please clarify if this is after award of Contract or before. Also there should
resources. Whatever the case may be (either third- party maintenance or maintenance through internal be a notice period of 120 days and TCO for the prevailant year in which
96 Section 19 44 Clause self explanatory. Please be guided by the RFP
resources), the vendor(s) shall provide requisite maintenance training, technical know-how, and expert descopeing is done along with all outstanding payment should be paid to
assistance to the persons and/or agencies, duly authorized by the Bank for this purpose with no extra cost the vendor if descoping is done.
to bank.
SI No Clause No Page No Clause Query Bank Response
Bidders are liable for not meeting the security standards or desired security
aspects of all the ICT resources as per Bank’s IT/Information Security / Cyber
Security Policy. The IT /Information Security/ Cyber Security Policy will be
Bidders are liable for not meeting the security standards or desired security aspects of all the ICT resources shared with successful bidder. Bidders should ensure Data Security and
as per Bank’s IT/Information Security / Cyber Security Policy. The IT /Information Security/ Cyber Security protection of facilities/application managed by them. The deputed persons
Policy will be shared with successful bidder. Bidders should ensure Data Security and protection of should aware about Bank’s IT/IS/Cyber security policy and have to maintain
facilities/application managed by them. The deputed persons should aware about Bank’s IT/IS/Cyber the utmost secrecy & confidentiality of the Bank’s data including process
security policy and have to maintain the utmost secrecy & confidentiality of the Bank’s data including performed at the Bank premises. At any time, if it comes to the notice of the
process performed at the Bank premises. At any time, if it comes to the notice of the bank that data has bank that data has been compromised/disclosed/misused/misappropriated
been compromised/disclosed/misused/misappropriated then bank would take suitable action as deemed then bank would claim the damages as per legal processtake suitable action
20. Adherence of cyber
97 44-45 fit and selected vendor would be required to compensate the bank to the fullest extent of loss incurred by as deemed fit and selected vendor would be required to compensate the please be guided by the RFP
security policy
the bank. Bidder has to agree and provide undertaking not to disclose any Bank information and will bank to the fullest extent of loss incurred by the bank. Bidder has to agree
maintain confidentiality of Bank information as per policy of the Bank and will sign “Non-Disclosure and provide undertaking not to disclose any Bank information and will
Agreement” document provided by Bank. The legal and regulatory requirements, including data maintain confidentiality of Bank information as per policy of the Bank and
protection, intellectual property rights, copy right, all the relevant regulations for sub-contracting; including will sign “Non-Disclosure Agreement” document provided by Bank. The
the controls that need to be implemented shall be included in the supplier agreement. All information legal and regulatory requirements, including data protection, intellectual
resources (online/in-person) of the vendors and its partners shall be made accessible to Reserve Bank of property rights, copy right, all the relevant regulations for sub-contracting;
India as and when sought including the controls that need to be implemented shall be included in the
supplier agreement. All information resources (online/in-person) of the
vendors and its partners shall be made accessible to Reserve Bank of India
as and when sought
Any supplies and services, which might not have been specifically
mentioned in this tender but, are necessary for the installation,
Any supplies and services, which might not have been specifically mentioned in this tender but, are Configuration, testing, commissioning, performance or completeness of the
necessary for the installation, Configuration, testing, commissioning, performance or completeness of the order, shall be provided/ made available as per the adjusted time schedule
order, shall be provided/ made available as per the time schedule for smooth and efficient operation and for smooth and efficient operation and maintenance of the system under
31. Responsibility for maintenance of the system under Indian conditions. The bidder shall be responsible for any discrepancies, Indian conditions at an additional cost to Bank. The bidder shall be
104 55 Please be guided by the RFP
Completeness errors and omissions in the technical details submitted by him/them, irrespective of whether these have responsible for any discrepancies, errors and omissions in the technical
been approved, reviewed or otherwise, accepted by the Bank or not. The Bidder shall take all corrective details submitted by him/them, irrespective of whether these have been
measures arising out of discrepancies, errors and omissions in drawing and other information as mentioned approved, reviewed or otherwise, accepted by the Bank or not. The Bidder
above within the time schedule and without extra cost to the Bank. shall take all corrective measures arising out of discrepancies, errors and
omissions in drawing and other information as mentioned above within the
time schedule and without extra cost to the Bank.
33.1. Bidder has to agree to keep source code of proposed solution with
33.1. Bidder has to agree to keep source code of proposed solution with approved / recognized escrow
approved / recognized escrow agency under escrow arrangements mutually
agency under escrow arrangements mutually acceptable to the bank and Bidder for entire project period.
105 33. Escrow Arrangement 56 acceptable to the bank and Bidder for entire project period. Cost of the Please be guided by the RFP
Cost of the escrow arrangement to be borne by Bidder. Contract will be signed on mutually acceptable
escrow arrangement to be borne by BidderBank. Contract will be signed on
terms with bank and escrow agent.
mutually acceptable terms with bank and escrow agent.
If any act or failure by the bidder under the agreement results in failure or
inoperability of systems and if the Bank has to take corrective actions to
ensure functionality of its property, the Bank reserves the right to impose
If any act or failure by the bidder under the agreement results in failure or inoperability of systems and if
penalty, which may be equal to the cost it incurs or the loss it suffers for
the Bank has to take corrective actions to ensure functionality of its property, the Bank reserves the right to
such failures. If the Bidder fails to complete the due performance of the
impose penalty, which may be equal to the cost it incurs or the loss it suffers for such failures. If the Bidder
contract in accordance with the specification and conditions of the offer
fails to complete the due performance of the contract in accordance with the specification and conditions
document, the Bank reserves theright either to cancel the order or to
of the offer document, the Bank reserves theright either to cancel the order or to recover a suitable
107 35. Penalty 57-58 recover a suitable amount as deemed reasonable as Penalty / Liquidated Please be guided by the RFP
amount as deemed reasonable as Penalty / Liquidated Damage for non- performance. Any financial loss to
Damage for non- performance as per the penalty/LD clause . Any financial
the Bank on account of fraud taking place due to Successful Bidder, its employee or their services provider’s
loss to the Bank on account of fraud taking place due to Successful Bidder,
negligence shall be recoverable from the Successful Bidder along with damages if any with regard to the
its employee or their services provider’s negligence shall be recoverable
Bank’s reputation and goodwill. Bank may impose penalty to the extent of damage to its any equipment, if
from the Successful Bidder along with damages if any with regard to the
the damage was due to the actions directly attributable to the staff of the Bidder.
Bank’s reputation and goodwill. Bank may impose penalty to the extent of
damage to its any equipment, if the damage was due to the actions directly
attributable to the staff of the Bidder.
Please confirm if we have to provision for EMS and Service desk tools or we
108 36 58 Service Level Agreement & Penalties Bidder to provision for all SLA related tools
will have access to the existing tool.
36.5. The bidder shall guarantee 99.95% uptime. The Bidder shall be liable
for penalties for uptime maintained below 99.95% in a month. Max. Limit
10% of (A+B), beyond which Bank may terminate the contract 36.7.
Downtime due to following reasons schedule activity and Bank issues will be
exempted: . schedule activity; Bank issues which may involve time lost due
to power or environmental failures; Time taken to recover the system
because of power or environmental failures; Time lost due to damage or
malfunction in the system or any units thereof due to causes attributable to
Bank such as attachment of additional devices, making alteration to the
36.5. The bidder shall guarantee 99.95% uptime. The Bidder shall be liable for penalties for uptime
system, maintenance of the system, etc. without Bidder's consent and/ or
maintained below 99.95% in a month. Max. Limit 10% of (A+B), beyond which Bank may terminate the
failure to maintain the site as required by the Bidder; Time taken for
contract 36.7. Downtime due to schedule activity and Bank issues will be exempted. 36.8. If the solution
36. Service Level Agreement reconfiguration or other planned downtime situations; Scheduled
109 58-60 or any of its components behaves erroneously which results in monetary or business loss to the Bank, then Please be guided by the RFP
& Penalties shutdowns as required by Bank (Bidder may also request Bank for a
the entire amount of such loss shall be recovered from the bidder on actual basis. 36.9. In case of absence
shutdown for maintenance purpose, which request will not be denied
of the FM engineer during the contract period, there will be a penalty of Rs 1000/- per day besides
unreasonably by Bank); Time taken for booting the system (h) Time lost due
deducting prorate charges from agreed FM charges.
to unavailability of links Mis-handling of system by any person other than
Bidder's authorized representatives. 36.8. If the solution or any of its
components behaves erroneously which results in monetary or business
loss to the Bank, then the entire amount of such loss shall be recovered
from the bidder on actual basis. 36.9. In case of absence of the FM
engineer during the contract period, there will be a penalty of Rs 1000/- per
day besides deducting prorate charges from agreed FM charges. The
overall LD and Penalty under all provisions of the contract shall not exceed
10% of contract value.
The Bank would expect the bidder to commit to the service level assurances. The Bidder shall commit to If we will have access to existing tool, please let us know the tool being used
110 36.3 59 Bidder to provision for all SLA related tools
maintain uptime of 99.95% and above per month currently and if it can measure availability of services
Please amend this to "Further the Bidder has to ensure rectification of all
Further the Bidder has to ensure rectification of all the irregularities thus pointed out by the auditor within
111 38 60 irregularities with respect to scope of this RFP which are pointed out by the Please be guided by the RFP
a given time frame.
auditor. Same shall be completed within mutually accepted time frame."
Force Majeure is herein defined as any cause, which is beyond the control of
the selected Bidder or the Bank as the case may be which they could not
foresee or with a reasonable amount of diligence could not have foreseen
and which substantially affect the performance of the Contract, such as:
39.1. Natural phenomena, including but not limited to floods, droughts,
Force Majeure is herein defined as any cause, which is beyond the control of the selected Bidder or the earthquakes, epidemics, pandemics etc. 39.2. Acts of any Government,
Bank as the case may be which they could not foresee or with a reasonable amount of diligence could not including but not limited to war, declared or undeclared, priorities,
have foreseen and which substantially affect the performance of the Contract, such as: 39.1. Natural quarantines, embargoes, 39.3. Terrorist attacks, public unrest in work area;
phenomena, including but not limited to floods, droughts, earthquakes, epidemics, 39.2. Acts of any 39.4 fire Provided either party shall within ten (10) days from the
115 39. Force Majeure 61 Government, including but not limited to war, declared or undeclared, priorities, quarantines, embargoes, occurrence of such a cause notify the other in writing of such causes. The Please be guided by the RFP
39.3. Terrorist attacks, public unrest in work area; Provided either party shall within ten (10) days from the Bidder or the Bank shall not be liable for delay in performing his/her
occurrence of such a cause notify the other in writing of such causes. The Bidder or the Bank shall not be obligations resulting from any Force Majeure cause as referred to and/or
liable for delay in performing his/her obligations resulting from any Force Majeure cause as referred to defined above. In such a case the time for performance shall be extended by
and/or defined above. a period not less than duration of such delay. If the duration of delay
continues beyond a period of one month, then either party may at any time
thereafter while such performance continues to be excused, terminate this
Agreement without liability, by notice in writing to the other party. However
Bidder shall be entitled to receive payments for all services rendered by it
under this Contract.
SI No Clause No Page No Clause Query Bank Response
The Bank reserves the right to cancel the contract by providing prior notice
of 30 days in the event of happening of one or more of the following
conditions: 40.1. Failure of the successful bidder to accept the contract and
furnish the Performance Bank Guarantee equivalent to 15% of the project
cost within 30 days from receipt of purchase contract. 40.2. Substantial
Ddelay in delivery beyond the specified period provided the delay is for the
reasons which are solely and entirely attributable to the Bidder and not due
to reasons attributable to Bank and/or its other vendors or due to reasons
of Force Majeure. 40.3. Substantial Ddelay in completing
The Bank reserves the right to cancel the contract in the event of happening one or more of the following mplementation/customization and acceptance tests/ checks beyond the
conditions: 40.1. Failure of the successful bidder to accept the contract and furnish the Performance Bank specified periods provided the delay is for the reasons which are solely and
Guarantee equivalent to 15% of the project cost within 30 days from receipt of purchase contract. 40.2. entirely attributable to the Bidder and not due to reasons attributable to
Delay in delivery beyond the specified period. 40.3. Delay in completing implementation/customization Bank and/or its other vendors or due to reasons of Force Majeure.; 40.4.
and acceptance tests/ checks beyond the specified periods; 40.4. Serious discrepancy in functionality to be Serious discrepancy in functionality to be provided or the performance
116 40. Exit Clause 61-62 Please be guided by the RFP
provided or the performance levels which have an impact on the functioning of the solution. 40.5. levels which have an impact on the functioning of the solution. 40.5.
Reputation/financial loss to bank In addition to the cancellation of contract, Bank reserves the right to Reputation/financial loss to bank Prior to providing a written notice of
appropriate the damages through encashment of Bid Security /Performance Guarantee given by the cancellation to the Selected Bidder, Bank shall provide the selected bidder
Bidder. Bank reserves right to exit at any time after giving notice period of one month during the contract with a written notice of 30 days to cure any breach of the Contract. The
period. decision to terminate the contract shall be taken only if the breach
continues or remains unrectified, for reasons within the control of Bidder,
even after the expiry of the cure period. Bidder shall also have the right to
terminate the agreement if the Bank commits a breach of the terms and
conditions of the agreement and, where such breach is curable, fails to cure
the same within 15 days provided for curing such breach. In case the
contract is terminated, then all payment for the services delivered till the
date of termination will be given to bidder. In addition to the cancellation
of contract, Bank reserves the right to appropriate the damages through
encashment
If of BidisSecurity
the Termination /Performance
on account Guarantee
of failure of given bidder
the successful by the to
Bidder.
perform any of the material obligations under this RFP contract, the Bank
shall have the right to invoke the Performance Bank Guarantee(s) given by
the selected bidder provided the delay is for the reasons which are solely
If the Termination is on account of failure of the successful bidder to perform any of the obligations under
and entirely attributable to the Bidder and not due to reasons attributable
this RFP contract, the Bank shall have the right to invoke the Performance Bank Guarantee(s) given by the
to Bank and/or its other vendors or due to reasons of Force Majeure. The
selected bidder. The Bank will be entitled to terminate this Contract, without any cost to the Bank and
Bank will be entitled to terminate this Contract, without any cost to the
recover expenditure incurred by Bank, on the happening of any one or more of the following: 41.1. The
Bank and recover expenditure incurred by Bank, on the happening of any
selected bidder commits a breach of any of the terms and conditions of the bid. 41.2. The Successful
one or more of the following: 41.1. The selected bidder commits a breach
bidder goes into liquidation voluntarily or otherwise. 41.3. An attachment is levied or continues to be
of any of the material terms and conditions of the bid provided the breach is
levied for a period of 7 days upon effects of the Agreement. 41.4. The progress regarding the execution of
for the reasons which are solely and entirely attributable to the Bidder and
the order accepted by the selected bidder is found to be unsatisfactory or delay in execution of the
not due to reasons attributable to Bank and/or its other vendors or due to
contract, the Bank reserves the right to get the balance contract executed by the another party of its choice
reasons of Force Majeure. 41.2. The Successful bidder goes into liquidation
by giving one month’s notice for the same. In this event, the selected bidder is bound to make good the
voluntarily or otherwise. 41.3. An attachment is levied or continues to be
117 41. Termination of Contract 62-63 additional expenditure, which Bank may have to incur in executing the balance contract. This clause is Please be guided by the RFP
levied for a period of 7 days upon effects of the Agreement. 41.4. The
applicable, if for any reason, the contract is cancelled. 41.5. If deductions on account of liquidated
progress regarding the execution of the order accepted by the selected
damages exceeds more than 10%. 41.6. Non-satisfactory performance of the selected bidder during
bidder is found to be unsatisfactorynot as per the agreed timelines or delay
implementation and operation. 41.7. An act of omission by the Bidder, its employees, its agents, or
in execution of the contract, the Bank reserves the right to get the balance
employees of the consortium in the performance of the services provided by this contract. 41.8. Failure to
contract executed by the another party of its choice by giving one month’s
integrate/implement the Project as per the requirements of the Bank as stated in this RFP. 41.9. Material
notice for the same. In this event, the selected bidder is bound to make
discrepancies in the Deliverables and Services noted in the implementation of the Project. Bank reserves
good the additional expenditure, which Bank may have to incur in executing
the right to procure the same or similar product from the alternate sources at the risk, cost and
the balance contract subject to maximum of 5% of the value of undelivered
responsibility of the selected bidder. 41.10. Selected bidder is found to be indulging in frauds. 41.11. The
goods or services. This clause is applicable, if for any reason, the contract is
Bank suffers a reputation loss on account of any activity of Successful bidder. 41.12. In the event of sub
cancelled due to any material breach of the contract. 41.5. If deductions on
contract or assignment contrary to the terms of agreement and without Bank’s permission.
account of liquidated damages exceeds more than 10%. 41.6. Non-
satisfactory pPerformance of the selected bidder during implementation
and operation is not as per agreed scope. 41.7. An act of omission by the
Bidder, its employees, its agents, or employees of the consortium in the
SI No Clause No Page No Clause Query Bank Response
Subject to the deviations submitted along with the bid proposal, Wwe
further confirm that the offer is in conformity with the terms and conditions
as mentioned in the RFP and all required information as mentioned is
We further confirm that the offer is in conformity with the terms and conditions as mentioned in the RFP
enclosed We understand that b. If our Bid for the above job is accepted, we
and all required information as mentioned is enclosed We understand that b. If our Bid for the above job is
undertake to enter into and execute at our cost, when called upon by the
accepted, we undertake to enter into and execute at our cost, when called upon by the purchaser to do so,
purchaser to do so, a contract in the prescribed formon mutually agreed
45. Annexure A – Letter of a contract in the prescribed form. Unless and until a formal contract is prepared and executed, this bid
118 66-68 terms and conditions. Unless and until a formal contract is prepared and Please be guided by the RFP
Acceptance together with your written acceptance thereof shall constitute a binding contract between us. We hereby
executed, this bid together with your written acceptance thereof shall
declare that all the information & Statements made in this RFP are true and accept that any
constitute a binding contract between us. We hereby declare that all the
misinterpretation contained in it may lead to our disqualification. We agree to all terms & conditions of the
information & Statements made in this RFP are true and accept that any
RFP.
misinterpretation contained in it may lead to our disqualification. Subject to
the deviations submitted along with the bid proposal, Wwe agree to all
terms & conditions of the RFP.
Request the bank to allow bidder to submit the proposal with legal
(Any deviation may result in disqualification of bids).
119 Annexure D(B) 77 deviations. These can be discussed and mutually agreed with final selected Please be guided by the RFP
List of deviations
bidder.
Subject to the deviations submitted along with the bid proposal, Wwe
50. Annexure D (B) – We hereby undertake and agree to abide by all the terms and conditions stipulated by the Bank in this RFP hereby undertake and agree to abide by all the terms and conditions
120 77-78 Please be guided by the RFP
Declaration for Compliance including all addendum, corrigendum etc. (Any deviation may result in disqualification of bids). stipulated by the Bank in this RFP including all addendum, corrigendum etc.
(Any deviation may result in disqualification of bids).
1.5 Demographic match from the Aadhaar Data Vault should be Please elaborate the requirement of demo graphic match in case of Vault /
121 Annexure-E 78 Please be guided by the RFP
done using the reference key. Aadhaar number should not be used in such cases. reference key
The ADV solution provided by the bidder shall support encryption and storage of scanned Aadhaar Card As per RFP, there is a requirement of File encryption solution. Request
123 5 79 PDF / Image file and any other document / images as per the data encryption and storage guidelines issued inputs on number of Aadhaar Card PDF / Image file that will be stored IPPB Details shall be provided to sucessful bidder
by UIDAI in a separate File Server. ADV over 5 years to size file encryption solution.
ADV platform provided by the bidder shall support Non repudiation of stored data in database or storage As per RFP requirement, Bidder need to propose Non-repudiation solution.
124 9.1 80 and should not permit any user to replace the encrypted Aadhaar number / data associated with Reference Please confirm whether Bidder can consider audit logging mechanism to Please be guided by the RFP
number value with another encrypted Aadhaar number / data. ensure non-repudiation of stored data in database or storage.
Auditing and Logging: The Aadhaar Data Vault Solution should have the capability of detailed logging and
Request clarification on log retention policy for storage of logging and audit
audit tracking of all key state changes, administrator access and policy changes. The Audit trails should be Details shall be provided to sucessful bidder to
125 15 81 tracking activities of all key state changes, administrator access and policy
securely stored and signed for non- repudiation. The logs should be integrated with the Bank’s SIEM tool comply with log retention policy of bank
changes.
for monitoring and alerting.
As per requirement, ADV shall integrate with existing PIM Solution. Request
Bank will share the detail of PIM product with
126 23 82 The ADV platform should have the ability to integrate in the existing PIM solution for authentication. to share Make, model and version of existing PIM solution with which ADV
selected bidder
shall be integrated.
Bidder assumes that the license will be for one legal entity IPPB. Hardware
127 Annexure F 88 Perpetual License cost with required TPS needs to be proposed for existing branches of IPPB and Please be guided by the RFP
Aadhar numbers for the contract period. Is bidder understanding is correct?
SI No Clause No Page No Clause Query Bank Response
Article 3: Consequences of Breach Without prejudice to any rights that may
be available to the Principal/Owner under law or the Contract or its
established policies and laid down procedures, the Principal/Owner shall
have the following rights in case of breach of this Integrity Pact by the
Vendor(s)/ and the Vendor accepts and undertakes to respect and uphold
Article 3: Consequences of Breach Without prejudice to any rights that may be available to the
the Principal/Owner’s absolute right: 1. If the Vendor(s)/, either before
Principal/Owner under law or the Contract or its established policies and laid down procedures, the
award or during execution of Contract has committed a transgression
Principal/Owner shall have the following rights in case of breach of this Integrity Pact by the Vendor(s)/ and
through a violation of Article 2 above or in any other form, such as to put his
the Vendor accepts and undertakes to respect and uphold the Principal/Owner’s absolute right: 1. If the
reliability or credibility in question, the Principal/Owner after giving 14 days’
Vendor(s)/, either before award or during execution of Contract has committed a transgression through a
notice to the Vendor shall have powers to disqualify the Vendor(s)/ from
violation of Article 2 above or in any other form, such as to put his reliability or credibility in question, the
the Tender process or terminate/determine the Contract, if already
Principal/Owner after giving 14 days’ notice to the Vendor shall have powers to disqualify the Vendor(s)/
executed or exclude the Vendor from future contract award processes. The
from the Tender process or terminate/determine the Contract, if already executed or exclude the Vendor
imposition and duration of the exclusion will be determined by the severity
from future contract award processes. The imposition and duration of the exclusion will be determined by
of transgression and determined by the Principal/Owner. Such exclusion
the severity of transgression and determined by the Principal/Owner. Such exclusion may be forever or for
may be forever or for a limited period as decided by the Principal/Owner. 2.
a limited period as decided by the Principal/Owner. 2. To immediately call off the pre contract negotiations
To immediately call off the pre contract negotiations without assigning any
without assigning any reason or giving any compensation to the VENDOR. However, the proceedings with
reason or giving any compensation to the VENDOR. However, the
the other VENDOR(s) would continue. III. To recover all sums already paid by the BUYER, and in case of an
proceedings with the other VENDOR(s) would continue. III. To recover all
Indian VENDOR with interest thereon at 2% higher than the prevailing Prime Lending Rate of State Bank of
sums already paid by the BUYER under the Contract resulting from the RFP,
India, while in case of a VENDOR from a country other than India with interest thereon at 2% higher than
and in case of an Indian VENDOR with interest thereon at 2% higher than
the LIBOR. If any outstanding payment is due to the VENDOR from the BUYER in connection with any other
the prevailing Prime Lending Rate of State Bank of India, while in case of a
56. Annexure H – Pre- contract for any other stores, such outstanding payment could also be utilized to recover the aforesaid sum
128 92-101 VENDOR from a country other than India with interest thereon at 2% higher Please be guided by the RFP
Contract Integrity Pact and interest. IV. To encash the advance bank guarantee and performance bond/warranty bond, if
than the LIBOR. If any outstanding payment is due to the VENDOR from the
furnished by the VENDOR, in order to recover the payments, already made by the BUYER, along with
BUYER in connection with any other contract for any other stores, such
interest. V. To cancel all or any other Contracts with the VENDOR. The VENDOR shall be liable to pay
outstanding payment could also be utilized to recover the aforesaid sum
compensation for any loss or damage to the BUYER resulting from such cancellation / rescission and the
and interest. IV. To encash the advance bank guarantee and performance
BUYER shall be entitled to deduct the amount so payable from the money(s) due to the VENDOR. VI. To
bond/warranty bond, if furnished by the VENDOR, in order to recover the
debar the VENDOR from participating in future bidding processes of the Government of India for a
payments, already made by the BUYER, along with interest. V. To cancel
minimum period of five years, which may be further extended at the discretion of the BUYER. 4.3 The
the contract resulting with the RFPall or any other Contracts with the
decision of the BUYER to the effect that a breach of the provisions of this Pact has been committed by the
VENDOR. The VENDOR shall be liable to pay compensation for any loss or
VENDOR shall be final and conclusive on the VENDOR. However, the VENDOR can approach the
damage to the BUYER resulting from such cancellation / rescission and the
Independent Monitor(s) appointed for the purposes of this Pact Article 6: Duration of the Pact This Pact
BUYER shall be entitled to deduct the amount so payable from the money(s)
begins when both the parties have legally signed it. It expires for the Vendor/Vendor 12 months after the
due to the VENDOR. VI. To debar the VENDOR from participating in future
completion of work under the contract or till the continuation of defect liability period, whichever is more
bidding processes of the Government of India for a minimum period of five
and for all other Vendors, till the Contract has been awarded. Article 10: Validity a. The validity of this
years, which may be further extended at the discretion of the BUYER. 4.3
Integrity Pact shall be from date of its signing and extend up to a period of contract and any extended
The decision of the BUYER to the effect that a breach of the provisions of
period notified by BUYER. b. The complete execution of the contract to the satisfaction of both the BUYER
this Pact has been committed by the VENDOR shall be final and conclusive
and the VENDOR/Seller, including warranty period, whichever is later, in case VENDOR is unsuccessful, this
on the VENDOR. However, the The VENDOR can approach the Independent
integrity Pact shall expire after six months from the date of the signing of the contract.
Monitor(s) appointed for the purposes of this Pact Article 6: Duration of
the Pact This Pact begins when both the parties have legally signed it. It
expires for the Vendor/Vendor 6 12 months after the completion of work
under the contract or till the continuation of defect liability period,
whichever is more and for all other Vendors, till the Contract has been
Please add: Kindly add the following: This Bank Guarantee issued by
____________________Bank, on behalf of the Bidder/Contractor in favor of
IPPB is in respect of the Contract/agreement dated________________. As
communicated by Bidder/Contractor on the date of execution of this Bank
57. Annexure J – Format of Guarantee an amount of Rupees ______________ (Rupees
129 Performance Bank 102-104 PBG FORMAT IS PROVIDED ______________________________ only) is outstanding and payable to Please be guided by the RFP
Guarantee. Bidder/Contractor by IPPB, in respect of pervious contracts between
Bidder/Contractor and IPPB. As communicated by Bidder/Contractor on
the date of execution of this Bank Guarantee, there are no outstanding
disputes related to any pervious contracts between Bidder/Contractor and
IPPB.
SI No Clause No Page No Clause Query Bank Response
2. We, the …………………. Bank at ……………… (local address) having our Head
office at ……………………….., guarantee and undertake to pay immediately on
demand by India Post Payments Bank, the amount of Rs.
2. We, the …………………. Bank at ……………… (local address) having our Head office at ……………………….., ……………………………………………………………………………………
guarantee and undertake to pay immediately on demand by India Post Payments Bank, the amount of Rs. …………………………………………………….. (in words & figures) without any
58. Annexure K – Format for …………………………………………………………………………………… …………………………………………………….. (in words & reservation, protest, demur and recourse. Any such demand made by the
130 105-106 Please be guided by the RFP
Bank Guarantee for EMD figures) without any reservation, protest, demur and recourse. Any such demand made by the valid holder valid holder of this Guarantee shall be conclusive and binding on us
of this Guarantee shall be conclusive and binding on us irrespective of any dispute or difference raised by irrespective of any dispute or difference raised by the Bidder. The EMD will
the Bidder. be forfeited: if the Bidder fails: a. To execute Contract on mutually agreed
terms and conditions within the stipulated time: b. To respond to the
Purchase order within the stipulated time, Or c. To furnish Performance
Bank Guarantee as mentioned in Performance Bank Guarantee herein
3. Subject to the deviations submitted along with the bid proposal, Wwe
hereby undertake and agree to abide by all the terms and conditions
3. We hereby undertake and agree to abide by all the terms and conditions stipulated by India Post
60. Annexure L (A) - stipulated by India Post Payments Bank in the RFP document including all
Payments Bank in the RFP document including all annexure and the Business Rules for Reverse Auction. 5.
131 Compliance Statement – 114-115 annexure and the Business Rules for Reverse Auction. 5. We, hereby Please be guided by the RFP
We, hereby confirm that we will honor the Bids placed by us during the auction process, failing which we
Reverse Auction confirm that we will honor the Bids placed by us during the auction process,
shall forfeit the EMD. We also understand that the bank may debar us from participating in future tenders
failing which we shall forfeit the EMD. We also understand that the bank
may debar us from participating in future tenders
c) “Confidential Information” shall mean and includes, without limitation,
any and all information, data, knowledge, and know-how, whether
pertaining to commercial, technical, scientific, operational, administrative,
financial, marketing or business affairs, or intellectual property, or
otherwise (in whatever form and however communicated) relating, directly
c) “Confidential Information” shall mean and includes, without limitation, any and all information, data,
or indirectly, to the Provider, which the Provider or its employees, directors,
knowledge, and know-how, whether pertaining to commercial, technical, scientific, operational,
officers, agents, consultants etc., would have disclosed or delivered prior to
administrative, financial, marketing or business affairs, or intellectual property, or otherwise (in whatever
the date of this Agreement, or is disclosed or delivered after the date of this
form and however communicated) relating, directly or indirectly, to the Provider, which the Provider or its
Agreement, to the Recipient or to any third party on the request of the
employees, directors, officers, agents, consultants etc., would have disclosed or delivered prior to the date
Recipient, in writing, electronically, verbally, or through visual means, either
of this Agreement, or is disclosed or delivered after the date of this Agreement, to the Recipient or to any
with the disclaimer of confidentiality or not, or which the Recipient (or such
third party on the request of the Recipient, in writing, electronically, verbally, or through visual means,
third party) learns, obtains or derives, orally, through observation or
either with the disclaimer of confidentiality or not, or which the Recipient (or such third party) learns,
through analysis, interpretations, compilations, studies, or evaluations of
obtains or derives, orally, through observation or through analysis, interpretations, compilations, studies,
such information, data, knowledge, or know-how; for clarity, the
or evaluations of such information, data, knowledge, or know-how; for clarity, the information, data,
information, data, knowledge, and know-how includes, without limitation,
knowledge, and know-how includes, without limitation, those in the nature of, or pertaining to, business
those in the nature of, or pertaining to, business plans, marketing and
plans, marketing and financial plans, strategy, projections, policy details, client details, various products,
financial plans, strategy, projections, policy details, client details, various
details regarding pricing, technical know-how etc. in respect of such products, and also the documents,
products, details regarding pricing, technical know-how etc. in respect of
registers, books, photographs, notes, renderings, journals, notebooks, computer programs, computer
such products, and also the documents, registers, books, photographs,
readable video, audio or sound files, and samples relating thereto;; 2. TERM This Agreement will remain in
notes, renderings, journals, notebooks, computer programs, computer
effect for ………….. years from the date of the last disclosure of Confidential Information (“Term”), at which
readable video, audio or sound files, and samples relating thereto;; The
time it will terminate, unless extended by the provider of information in writing. 3. USE OF THE
verbal information should be confirmed as “confidential” within 5 days of
CONFIDENTIAL INFORMATION; NON-DISCLOSURE The Recipient hereby agrees that it shall use the
61. Annexure M – such disclosure. 2. TERM This Agreement will remain in effect for …………..
Confidential Information only for the Agreed Purpose. Further, the Recipient shall not, except with the prior
132 Confidentiality / Non 116-126 years from the date of the last disclosure of Confidential Information______ Please be guided by the RFP
written consent of the Provider or in accordance with this Agreement disclose, transfer, or use, to its
Disclosure Agreement (“Term”), at which time it will terminate, unless extended by the provider of
financial or monetary advantage, any such Confidential Information. The obligation of the Recipient
information in writingparties. 3. USE OF THE CONFIDENTIAL INFORMATION;
contained in this Clause 3 shall not be limited in point in time save and except at such time as the exclusions
NON-DISCLOSURE The Recipient hereby agrees that it shall use the
contained hereof become applicable in respect thereof as per Clause 2 hereof. Also, the Recipient and its
Confidential Information only for the Agreed Purpose. Further, the Recipient
SI No Clause No Page No Clause
contained hereof become applicable in respect thereof as per Clause 2 hereof. Also, the Recipient and its Query Bank Response
Confidential Information only for the Agreed Purpose. Further, the Recipient
Representatives will not disclose to any person the fact that the Confidential Information has been made
shall not, except with the prior written consent of the Provider or in
available to it or its Representatives or that Confidential Information has been provided by Provider to the
accordance with this Agreement disclose, transfer, or use, to its financial or
Recipient and/or its representatives. 6. OWNERSHIP OF THE CONFIDENTIAL INFORMATION (b) By
monetary advantage, any such Confidential Information. The obligation of
disclosing the Confidential Information or executing this Agreement, the Provider does not grant any
the Recipient contained in this Clause 3 shall survive for a period of 2 years
license, explicitly or implicitly, under any trademark, patent, copyright, mask work protection right, trade
after the termination or expiry of the Agreement not be limited in point in
secret or any other intellectual property right. The Provider disclaims all warranties regarding the
time save and except at such time as the exclusions contained hereof
information, including all warranties with respect to infringement of intellectual property rights and all
become applicable in respect thereof as per Clause 2 hereof. Also, the
warranties as to the accuracy or utility of such information 20. DAMAGES: b) The provisions of this
Recipient and its Representatives will not disclose to any person the fact
Agreement are necessary for the protection of the business goodwill of the parties and are considered by
that the Confidential Information has been made available to it or its
the parties to be reasonable for such purposes. Both the parties agree that any breach of this Agreement
Representatives or that Confidential Information has been provided by
will cause substantial and irreparable damages to the other party and, therefore, in the event of such
Provider to the Recipient and/or its representatives. 6. OWNERSHIP OF THE
breach, in addition to other remedies, which may be available, the party violating the terms of Agreement
CONFIDENTIAL INFORMATION (b) By disclosing the Confidential
shall be liable for the entire loss and damages on account of such disclosure. c) Each party agrees to
Information or executing this Agreement, the Provider does not grant any
indemnify the other against loss suffered due to breach of contract and undertakes to make good the
license, explicitly or implicitly, under any trademark, patent, copyright, mask
financial loss caused directly or indirectly by claims brought about by its customers or by third parties.
work protection right, trade secret or any other intellectual property right.
The Provider disclaims all warranties regarding the information, including all
warranties with respect to infringement of intellectual property rights and
all warranties as to the accuracy or utility of such information except
warranty with respect to infringement of intellectual property rights. 20.
1. We (name of the company) hereby confirm that all the resource (both on-
site and off-site) deployed/to be deployed on Bank’s project for (Name of
1. We (name of the company) hereby confirm that all the resource (both on-site and off-site) deployed/to
the RFP) have undergone KYE (Know Your Employee) process and requisite
be deployed on Bank’s project for (Name of the RFP) have undergone KYE (Know Your Employee) process
checks have been performed prior to employment of said employees as per
and requisite checks have been performed prior to employment of said employees as per our policy. 2.
our policy. 2. We further undertake and agree to save defend and keep
We further undertake and agree to save defend and keep harmless and indemnified the Bank against all
harmless and indemnified the Bank against all loss, cost, damages, claim
133 130-132 loss, cost, damages, claim penalties expenses, legal liability because of non compliance of KYE and of Please be guided by the RFP
penalties expenses, legal liability because of non compliance of KYE and of
misconduct of the employee deployed by us to the Bank. 3. We further agree to submit the required
misconduct of the employee deployed by us to the Bank. 3. We further
supporting documents (Process of screening, Background verification report, police verification report,
agree to submit the required supporting documents (Process of screening,
character certificate, ID card copy, Educational document, etc) to Bank before deploying officials in Bank
Background verification report, police verification report, character
premises for (Name of the RFP).”
certificate, ID card copy, Educational document, etc) to Bank before
deploying officials in Bank premises for (Name of the RFP).”
how many Aadhar no will be stored in Vault and what is YoY growth
expected
How many transactions related to aadhar no will be done and what is YoY
134 Generic NA Detailed Volumetrics for Infra sizing are required Details shall be provided to sucessful bidder.
growth envisaged.
Apart from DC, DR and UAT does the bidder needs to provide any other non
production environment
Clause 5.5 and 5.6 for Eligibilty Criteria stands
clubbed together.Read Clubbed Clause as " The
OEM/Bidder should have implemented Aadhar Data
Vault Solution with TPS of 500 and above to any
The bidder should have implemented Aadhaar Data Vault Solution with TPS of 500 and above to any Banks
Banks / Insurance Company / Government
135 48.5 74 / Insurance Company / Government Organizations / Financial Institutions in India, during last three years as Bidder would request Bank to relax the clause
Organizations / Financial Institutions in India, during
on date of RFP
last three years as on date of RFP. The bidder has to
submit Purchase Order and Performance Certificate
of solution"
139 General Total Customer Base & Projected Growth Rate Details shall be provided to the sucessful bidder
140 General Total Number of Accounts & Projected Growth Rate Details shall be provided to the sucessful bidder
141 General Total Number of Transactions & Projected Growth Rate Details shall be provided to the sucessful bidder
Projected Transactions per Day per Solution required & Projected Growth
142 General Details shall be provided to the sucessful bidder
Rate
144 General Average Transactions per Day per Branch & Projected Growth Rate NA
The Bidder is required to integrate the proposed solution with CBS, MATM, Mobile Banking, Merchant App, The exact count of Business Applications help us determine the BOM and
146 6.5 14 CKYC, ODS/SAS and any other applications, with other service providers as and when required without any appropriate hardware sizing. Kindly provide us the total number of Details shall be provided to succesful bidder.
extra cost to the Bank. connecting Business Applications.
Aadhaar Data vault solution designed under the guidelines proposed by
UIDAI for storing of Aadhaar. The solution basically offers tokenization
The bidder will coordinate with the existing vendor and other vendor or NPCI or any other Solution Provider through external API interfaces, hence the need for integration with
147 6.7 14 that Bank may take in future to make devices compatible for such applications. The bidder has to provide external devices does not arise as per the given guidelines of UIDAI. Clause self explanatory, Please be guided by RFP
support and applicable patches as and when released. Furthermore the need for NPCI or other vendor compatibility does not arise
since it is purely API based service. Hence we would request to remove this
clause.
The reporting and logging system of the Aadhaar Data Vault shall integrate seamlessly with existing SIEM
Solution. The Solution is also required to be integrated with Bank’s existing Privileged Identity Management Being deployed in a sensitve & Militarized zone, ADV solution is equipped
148 6.19 17 (PIM) Solution. As required by Bank the Bidder shall provide all the required information and data for with its own authentication mechanism , so we request you to relax this Please be guided by RFP
integrating with SIEM & PIM Solution. Integration with Bank’s existing information security tools is clause.
responsibility of the Bidder.
Minimum 2 Resources – 1 L1 Resource for 24 *7 and 1 L2 resource from 08:00 AM to 10:00 PM should be
available at Bank’s Corporate Office site on 7 Days a week working basis. In addition, 1 L1 Resource should
be available at Bank’s DC and DRC site each for 24*7 Infra support on 7 days a week working basis.
However, in case of business requirements, vendor may be asked to depute the resources beyond the Our assumption for the number of resources is a total of 4, 2 for Bank's
Please refer to revised clause 11.1 and 11.11 in the
149 11.11 39 above stipulated time. The timing may be changed at Bank’s discretion. However, during the Corporate Office, 1 for DC and 1 for DR. IS our assumption correct? Kindly
corrigendum.
implementation phase, testing, planned activity and emergency period, resources may have to work 24x7 confirm.
depending upon the Bank requirement. Payment will be released monthly basis in arrears against invoice
raised and after verification with attendance register maintained in Bank.
register maintained in Bank.
The Offered ADV solution is a standard OEM product designed as per the
Bidder has to agree to keep source code of proposed solution with approved / recognized escrow agency guidelines released by UIDAI for data vault. The product does not have any
under escrow arrangements mutually acceptable to the bank and Bidder for entire project period. Cost of modules that offers customization.
150 33.1 56 Please be guided by RFP
the escrow arrangement to be borne by Bidder. Contract will be signed on mutually acceptable terms with Morover our ADV solution has been deployed and has completed all the
bank and escrow agent. necessary audit.
Considering these points we request to relax the clause.
SI No Clause No Page No Clause Query Bank Response
Demographic data can only be verified by UIDAI using UID token and user
Demographic match from the Aadhaar Data Vault should be done using the reference key. Aadhaar number
151 1.5 78 authentication. ADV is not responsible for demographic data matching or Please be guided by RFP
should not be used in such cases.
verification. Request to remove this clause.
The Auth API or eKYC API specification applies only to the
solutions that needs to directly commuicated with the UIDAI / KSA services.
ADV solution per se do not communicate with UIDAI / KSA service directly.
152 1.6 79 The platform should be compliant / support API 2.5 and above as designed by UIDAI Please be guided by RFP
The solution is deployed in-house and interacts only with the in-house
applications.
Hence requirst to remove this clause.
All HSMs do not support scheduling policy for Key rotation. However Key
The Application should have the capabilities for updating / retrieving the Aadhaar Number or related data
rotation can be performed by application and zero downtime can be
169 14 81 from Aadhaar Data Vault, during the Key Rotation of the HSM Keys to be done automatically by HSM itself Please be guided by RFP
achieved. Hence request you to remove "to be done automatically by HSM
using a scheduling policy. The Activity should not require any Downtime.
itself using a scheduling policy" to be vendor neutral.
The Bidder must have minimum annual turnover of Rs. 4.00 crore each in last three financial years (i.e.
2016-17, 2017-18 & 2018-19) from Indian operations. Audited financial statements for FY2016-17, FY2017- Our submission is that please increase the bidder turnover to accommodate
170 5.3 Eligibility Criteria 12 18 & FY2018-19 are to be submitted. In case the audited financials for the year 2018-19 is not available, CA the right bidders to participate. Also, In the overall turnover, appropriate Please be guided by RFP
Certificate should be submitted. This must be the individual company turnover and not that of any group of consolidated IT / Cyber Security turnover is recommended to be included
companies
Both criteria are on similar lines and hence can be clubbed together. Also,
we request to please accept ADV solution of 200 TPS and above, as an
Clause 5.5 and 5.6 for Eligibilty Criteria stands
implementation reference.
The bidder should have implemented Aadhar Data Vault Solution with TPS of 500 and above to any Banks / clubbed together.Read Clubbed Clause as " The
Insurance Company / Government Organizations / Financial Institutions in India, during last three years as OEM/Bidder should have implemented Aadhar Data
OEM/Bidder should have implemented Aadhar Data Vault Solution with TPS
on date of RFP. The bidder has to submit Purchase Order and Performance Certificate of solution Vault Solution with TPS of 500 and above to any
of 200 and above to any PSU/ Banks / Insurance Company / Government
Banks / Insurance Company / Government
171 5.5 & 5.6 12 Organizations / Financial Institutions in India, during last three years as on
Organizations / Financial Institutions in India, during
date of RFP.
OEM/Bidder should have implemented Aadhaar Data Vault/ in at least One PSU/ Government last three years as on date of RFP. The bidder has to
Organizations / BFSI in India, during last three years as on date of RFP. The bidder has to submit Purchase submit Purchase Order and Performance Certificate
The bidder has to submit Purchase Order and Performance Certificate of
Order / Performance Certificate of solution of solution"
solution - As most of the govt. organization does NDA with successful bidder
hence submitting certificate/reference letter might not be feasible. Can the
same be submitted over OEM's letterhead with client details.
6.5. The Bidder is required to integrate the proposed solution with CBS, MATM, Mobile Banking, Merchant We recommend for major customization (efforts required more than 10
172 6.5 App, CKYC, ODS/SAS and any other applications, with other service providers as and when required without man days), Bank will pay the charges as per customization charge Please be guided by RFP
any extra cost to the Bank discovered.
SI No Clause No Page No Clause Query Bank Response
Bidder requests following payment terms as bidder will have to make 100%
payment upfront to the 3rd party HW and license vendors
HW & software licenses (inclusive of 5 year warranty) - 100% on delivery
173 23. Payment Terms 46 Please be guided by RFP
Bidder requests milestone payment terms for installation and
implementation services as below:
50% on delivery, 20% on installation, 30% on Acceptance by customer
Bidder on submission of proposal indemnifies to protect and save the Bank and hold the Bank harmless
174 27. Indemnity 51 from and against all claims, losses, costs, damages, expenses, action suits and other proceedings, (including No Query raised by the Bidder on the Clause
reasonable attorney fees), relating to or resulting directly or indirectly from
51. Annexure E –Technical 17. The solution must be able to support storage of the root of trust master Key on a FIPS 140-2, minimum As per the current best practice, it is recommended to use FIPS 140-2 Level
175 81 Please be guided by RFP
Specifications Level 2 certified HSM device. 3 certified HSM
51. Annexure E –Technical 18. Aadhaar Data Vault solution should be scaled to higher TPS on the same HSM, solution should be field
176 81 “Scaled to Higher TPS” should be capped at 5 years projection of 2300 TPS. Please be guided by RFP
Specifications upgradable and should not involve additional procurement of hardware post solution is implemented.
How many Aadhaar numbers have to be considered for the storage
51. Annexure E –Technical 18. Aadhaar Data Vault solution should be scaled to higher TPS on the same HSM, solution should be field
177 81 calculation? How many users/accounts will be registered with the solution Details shall be provided to sucessful bidder.
Specifications upgradable and should not involve additional procurement of hardware post solution is implemented.
over a period of 5 years?
Technical specification to include:
51. Annexure E –Technical 1.Build-in API Gateway for be er API management.
178 81 Additional technical specification recommened Please be guided by RFP
Specifications 2.PKI based Authen ca on – PKI enabled API authen ca on for calling
applications in order to have secured communication
51. Annexure E –Technical 19. The Aadhaar Data Vault solution should be designed to achieve 1100 TPS with a 5-year projection of Its recommended to have design specification of 3000 TPS if 2300 TPS is
179 82 Please be guided by RFP
Specifications 2300 TPS. required