Heather LaPerle

www.linkedin.com/in/hlaperle│heatherlaperle.weebly.com

Summary of Qualifications
• Master of Arts, Postsecondary Educational Leadership, Specialization in Student Affairs
• Fourteen+ years of professional presentation development and delivery experience
• Twelve+ years of experience managing staff and volunteers
• Nine years of experience in Academic Advising
• Eight years of experience facilitating and counseling academic leadership activities
• Six years of experience in Career Services
• Five years of experience test proctoring in Testing Services
• Myers-Briggs Type Indicator Certified

Work Experience
San Diego State University August 2002 – June 2020
Assistant Director November 2019 – June 2020
Testing Services
• Collaborated with the Political Science and Liberal Studies departments to create online versions
of placement tests utilizing Blackboard and Respondus
• Created the Zoom Testing Services Virtual Front Desk to answer questions from test candidates
including SDSU students and community members
• Facilitated Zoom training for 2 staff and 4 student assistants to become confident in using the
platform to answer the Virtual Front Desk calls
• Created the Testing Services Virtual Front Desk Zoom Practices & Procedures Manual
• Worked with the Director to create Virtual Front Desk Frequently Asked Questions and the
Etiquette & Practices training for staff and student assistants
• Updated the test materials tracking system including creating a master tracking log
• Collaborated with the Director to review and update the campus placement exam proctoring
process including updating instructions and scripts for 6 exams
• Managed the preparation of campus placement exam materials for up to 600+ students at a time
• Proctored campus placement exams and computer based testing for 8 test companies
• Organized and participated in the hiring process of 16 new campus placement exam proctors
• Updated the Testing Services website and reservation system
Associate Director of Experiential Learning May 2018 – November 2019
Career Services
• Supervised 3 staff members and 4 student assistants responsible for internships,
mentoring and experiential learning programs
• Managed the planning, progress, reporting, and achievement of SMART goals for
internships, mentoring and experiential learning
• Created and oversaw the Aztec Mentor Program (AMP) marketing and outreach plan to
recruit mentors and mentees including the creation of 2 marketing videos and the
creation of and strategic planning for Instagram and Facebook
• Planned, coordinated, and oversaw the day of logistics for the AMP Talk & Networking
Events for 125+ attendees including managing 20 event staff
• Worked with the Executive Director to develop the Experiential Learning programming
including the Coordinator position and projects, outreach to campus stakeholders, and
the formation of the Campus Working Group
• Trained the incoming Campus Internship Coordinator on responsibilities including data
management, programming, internship workshops, MailChimp and AdobeSign
 • Managed the Campus Internship Working Group agenda, meeting minutes, and
communication to the members
• Coordinated the update of the internship and mentoring website, marketing materials,
and educational materials
Weekend Room Administrator & Test Proctor July 2015 – February 2020
Testing Services
• Managed the entire testing experience for 1-50 test candidates, supervised 1-2 proctors
throughout the testing experience and ensured the security of all test materials
• Trained to work ACT, CBEST, CSET, GRE Subject, LSAT (paper and online), and MPRE
Campus Internship Coordinator November 2013 – April 2018
Career Services
• Created and facilitated a three-part internship workshop series for over 2,000 students to promote
and foster internship involvement throughout SDSU’s diverse student body
• Supported administration of campus internship programs
• Educated and trained faculty, staff, students, and employers on internship policy and procedures
including utilizing AdobeSign
• Partnered with local corporate contacts, university staff, and faculty to advocate for quality
student internship experiences by explaining SDSU internship policy and direct them to campus
departments and resources
• Developed, marketed, and facilitated iExchange workshops, providing education on internship
best practices for faculty and staff Department Internship Contacts
• Provided career counseling and internship advising to students one-on-one in-person and by
phone and email
• Hired, trained, and managed student assistants to support internship programming including data
collection, management, and reporting
• Collaborate with the Executive Director to create data tracking systems and strategies to track
internship placements and postings
• Provided a weekly internship data dashboard to the Executive Director that tracked internship
postings and placements to show progress towards completing Student Affairs SMART goals
• Chaired the Process Subcommittee of the Campus Internship Working Group that was
responsible for streamlining the Service Learning Agreement Progress by making it fully online
utilizing AbodeSign
• Managed an annual budget of $10,000 and raise additional grant funds up to $29,000
• Created and updated the content on the Internship Central website
• Utilized MailChimp to send the SDSU Internship Central Newsletter to over 145 campus
internship contacts with internship postings, policy updates and resources
• Coordinated the Aztec Mentor Program Networking and Homecoming events logistics including
securing and training support staff, event space set-up, check-in, and catering
• Facilitated a variety of career development workshops including Career Readiness, LinkedIn,
TypeFocus and Myers-Briggs Type Indicator
• Created and managed the 2014-2016 campus internship programs, including SDSU Summer
Internship Program, Campus Conversations, and Behind the Scenes Tours
• Developed, coordinated, and facilitated the inaugural Be HIP! (High Impact Practices) Aztec
Student Conference in April 2016, including managing a $13,000 budget

Peer Advisor Program Coordinator June 2008 – November 2013

Undergraduate Business Advising Center
• Advised undergraduate Fowler College of Business students on policies and procedures
including academic probation, third attempt petition, and disqualification
• Coordinated the recruitment, training, leadership, and supervision for four to seven Peer Advisors
at a time in the Undergraduate Business Advising Center
• Developed the Peer Leadership Education & Development program including peer-training
program including personalized training materials and sessions, peer-evaluations with
 professional and educational goal setting, and leadership development through Peer Post and
Civic Engagement project management
• Developed Peer Advisor recognition and awards program and retreats focused on leadership
development and training
• Delivered freshmen and transfer orientation and Explore SDSU advising presentations to groups
of 50-125 students
• Supervised the Business Advising Center feedback system, compiled data and prepared reports
• Managed the Business Advising communication for all students including email, website, and
blackboard account
• Provided curriculum development support for the Entrepreneurship minor and actually updated all
major advising sheets for majors, minors and SDSU MyMAPs
• Co-coordinated and managed the Fowler College of Business commencement for up to 1,600
graduates including recruitment, training, and supervision of 18-25 student volunteers
• Co-advisor for the College of Business Council including advising over 20 student leaders,
mentoring the executive board, and advise and support financial decision and program planning
• Co-coordinated the Future Rising Business Leaders (FRBL) Awards ceremony for over 100
attendees including students, faculty, staff, and administration
• Managed the FRBL Awards selection process including application creation, forming the selection
committee, managing the review and interview process, and notifying the winners
• Member of awards selections committees including Quest for the Best (2010) and FRBL (2009)

Compact Scholars Program Graduate Assistant January 2008 – May 2008

Division of Undergraduate Studies
• Advised Compact Scholars Program students on academic matters including academic probation
• Developed Scholars for Success student leadership organization to reach out to 1,200 students
• Developed University Seminar curriculum
• Researched and developed a mentoring model to help the Director strengthen the student
success component in the University Seminar course
• Developed and delivered presentations for students on choosing a major and understand its
impaction requirements
• Developed, organized, and delivered a presentation at the Top Scholars Honors Society event
that celebrated student accomplishments, explained honors societies and benefits of involvement

Advisor and Evaluator February 2006 – October 2007

Enrollment Services
• Advised undergraduate students on academic requirements and policies in person and by phone
• Organized and lead five employees in the preparation of orientation packs
• Processed admissions, transcripts, and evaluations for 35,000 SDSU students
• Created, planned, and presented information on graduation requirements for the SDSU
Ambassador training with a team of five colleagues
• Facilitated a presentation for undeclared students with Career Services
• Presented “7 Steps to Enrollment” at Explore SDSU to 150 guests
SDSU Ambassador January 2004 – December 2005
New Student and Parent Programs
• Advised freshman and transfer students on academic matters and concerns following a
semester long intensive training program
• Facilitated group presentations about the SDSU Catalog to new students
• Assisted students with course selection and registration
• Presented information and answered questions regarding SDSU to students and parents
• Official SDSU representative, orientation leader, and tour guide
Academic Mentor (formerly titled Community Assistant) August 2002 – May 2004
Residential Education
 • Developed programming and provided resources for freshman on academics and campus
• Worked with Faculty-in-Residence to facilitated two academic workshops each year

Related Experience
Sales Assistant June 2005 – February 2006
Delaware North Companies
• Planned, organized, and supervised events including the intern appreciation party and company
holiday parties
• Coordinated with various departments within the company to execute successful events and
programs including ticket sales
• Created marketing tools, ensured supply orders, and oversaw vendor accounts payable
• Contacted patrons by phone, email, and fax

Education
San Diego State University
• Master of Arts, Postsecondary Educational Leadership, Specialization in Student Affairs, 2008
• Phi Kappa Phi graduate
• Bachelor of Science, Recreation Administration, Emphasis in Outdoors, 2005
• Magna Cum Laude, Phi Eta Sigma, Golden Key, Mortar Board, Phi Kappa Phi and
graduated with distinction in the major
• Outstanding Graduate in the Recreation Administration Department Award
• Weber Honors College and Dean’s List Fall 2001, Spring 2002, Fall 2002, Spring 2005
National Association of Colleges and Employers (NACE)
• Management Leadership Institute, 2019
CPP, Inc.
• Myers-Briggs Type Indicator Certification, 2013

Volunteer Experience
San Diego State University
Compact Scholars Student Association Advisor January 2008 – June 2020
• Mentored officers to help develop their time management, leadership, and conflict resolution skills
Compact Scholars Program Planning Committee January 2010 – May 2015
• Developed, organized, and co-coordinated CSP graduation ceremony for 160-192 guests
• Supervised 10-12 student volunteers to help with event functions such as lining up graduates
Aztec CORE Camp Counselor, March 2010, February 2011, January 2012, January 2013, January 2014
• Assisted in large group leadership activities for 40-60 students and facilitate small groups (6-10)
University Seminar Instructor Fall 2006, Fall 2007
• Created, organized, and taught university seminar course for 10-15 students
• Met one-on-one with students during the semester to gain understanding of their transition
Friends of Cal-SOAP Dollars for Scholars 3/2008 – 6/2015
President November 2011 – June 2015
• Managed responsibilities and meetings for 4 officers and 3 board members
Fundraising Chair March 2010 – October 2011
• Planned, marketed, and organized fundraising events including 4 SDSU car smashings
Awards Chair January 2010 – June 2015
• Managed and marketed the scholarship selection criteria, process, and selection
• Recruited committee members and worked with candidates to schedule in-person interviews
Scholarship Selection Committee Member March 2008 – May 2009
• Reviewed applications in order to participate in the selection of scholarship winners
Professional Presentations
CIWEA Conference
• Supporting First Generation Underrepresented Students for Successful Summer Internships,
2016 Conference
• Building a Collaborative Campus Internship Outreach Program, 2014 Conference
SDSU Leadership Summit
• Know Your Type: Leading More Effectively by Using the Myers-Briggs Type Indicator, 2013,
2014, 2015
• Know Yourself: Using the Myers-Briggs Type Indicator to Strengthen Your Leadership Abilities,
2012
SDSU College of Business Administration All Staff Retreat
• Know Your Type: Leading More Effectively by Using the Myers-Briggs Type Indicator, 2013
NACADA Conference
• Know Your Cast: Using Myers-Briggs Type Indicator to Set the State to Better Understand Your
Work Environment, 2013 National Conference
• Going All In! How to Create a Leadership Education And Development (LEAD) Retreat for Peer
Advisors, 2012 Regional Conference
• Enriching the Role of Peer Advisors with Teamwork, 2011 Regional Conference
• Peer Advising Program for Business Majors, 2009 National Conference