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    Jessica Sylvester

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    Jessica Sylvester has over 10 years of experience in student services, education, and training. She currently serves as the Student Services Manager at the University of Phoenix, where she leads a team that provides academic, financial, and admissions advising to continuing education students. Prior to her current role, she worked as a Student Services Counselor and Team Lead at the University of Phoenix. She also has experience as a School Social Worker. Sylvester holds a Bachelor's degree in Social Work, two Master's degrees, and a Certificate in Project Management. She is currently pursuing a Master's in Adult Education and holds an Adult Education Certificate.

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    Jessica Sylvester

    Uploaded by

    api-315716252
    90 views2 pages
    Jessica Sylvester has over 10 years of experience in student services, education, and training. She currently serves as the Student Services Manager at the University of Phoenix, where she leads a team that provides academic, financial, and admissions advising to continuing education students. Prior to her current role, she worked as a Student Services Counselor and Team Lead at the University of Phoenix. She also has experience as a School Social Worker. Sylvester holds a Bachelor's degree in Social Work, two Master's degrees, and a Certificate in Project Management. She is currently pursuing a Master's in Adult Education and holds an Adult Education Certificate.

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    Jessica Sylvester has over 10 years of experience in student services, education, and training. She currently serves as the Student Services Manager at the University of Phoenix, where she leads a team that provides academic, financial, and admissions advising to continuing education students. Prior to her current role, she worked as a Student Services Counselor and Team Lead at the University of Phoenix. She also has experience as a School Social Worker. Sylvester holds a Bachelor's degree in Social Work, two Master's degrees, and a Certificate in Project Management. She is currently pursuing a Master's in Adult Education and holds an Adult Education Certificate.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    90 views2 pages

    Jessica Sylvester

    Uploaded by

    api-315716252
    Jessica Sylvester has over 10 years of experience in student services, education, and training. She currently serves as the Student Services Manager at the University of Phoenix, where she leads a team that provides academic, financial, and admissions advising to continuing education students. Prior to her current role, she worked as a Student Services Counselor and Team Lead at the University of Phoenix. She also has experience as a School Social Worker. Sylvester holds a Bachelor's degree in Social Work, two Master's degrees, and a Certificate in Project Management. She is currently pursuing a Master's in Adult Education and holds an Adult Education Certificate.

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    © All Rights Reserved
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    Jessica Sylvester

    5813 S Kachina Dr Tempe, Arizona 85283 [email protected]


    Education
    Bachelor of Social Work, May 2007
    Arizona State University, Tempe, Arizona
    Deans List: Fall 2006 and Spring 2007
    Master of Business Administration, November 2011
    University of Phoenix Online, Phoenix, Arizona
    Certificate in Project Management, June 2014
    University of Phoenix, Phoenix, Arizona
    Master of Arts in Adult Education, Expected Graduation Date: August 2016
    University of Phoenix, Phoenix, Arizona
    Professional Experience
    University of Phoenix, Phoenix, Arizona
    Student Services Manager, October 2008 Present
    Manger of academics, finance, and admissions for Continuing Education; Single Course,
    Professional Development, and Continuing Teacher Education programs
    Lead, coach, and develop, team of Student Services Counselors, to accurately advise
    students and provide exemplary customer service
    Create and implement new projects, ideas, policies and procedures to positively
    develop and expand profits, retention, and student scope of Continuing Education
    Set department vision and goals, and keep staff accountable to all organizational goals
    Implement business strategies with staff, and share divisional goals by leading both
    department and team meetings
    Act as liaison between continuing education and other departments on a daily basis, to
    ensure smooth business processes and aligned polies and procedures (i.e. accounting,
    office of admissions and records, classroom operation, Apollo Professional Sales, etc.)
    Partner with Apollo directors to develop special projects involving continuing education
    (i.e. UOP Self-Service/shopping cart, RockIT Boot Camp, HBCU school partnerships,
    Apollo Professional Sales, etc.)
    Facilitate in person and virtual workshops for employees, maximizing time, productivity
    and the effectiveness of learning as the primary outcome
    Appointed to be on UOPX Student Discipline Review Committee to review the judgment
    of the Ethics committee and determine if decisions are arbitrary or capricious. Student
    violations include anything form academic dishonesty to behavior misconduct.
    A member of the Academic Implementation Council, to review all new or revised
    policies and curriculum, and how/when will be released to each college
    Chosen to conduct behavioral based interviewing for the department of academics;
    responsible for interviewing and selecting new employees for the organization.
    Student Services Counselor- Team Lead, July 2007 October 2008
    Academic, finance, and admissions counselor for Continuing Education; Single Course,
    and Continuing Teacher Education programs
    Admissions of online associates, bachelors, and masters students
    Provide exemplary academic advisement and seamless student customer service
    Diligent account management and financial advisement of all students
    Created and presented online training, What is an SSC Big Picture/Time
    Management to the department

    Implemented training for all Enrollment Advisors to refresh on the School of Continuing
    Education Military policies and procedures
    Provided excellent customer service and support to all online students to ensure a
    positive student experience
    Excelencia Elementary School, Phoenix, Arizona
    School Social Worker, August 2006 May 2007
    Provided counseling services and crisis management for students ages 5-15
    Developed curriculum, service, and behavior plans for each client
    Services provided via large classroom setting, as well as individual and small group
    settings
    Facilitate communication and coordination between clients, families, school employees,
    and other services
    Brokerage and recommendation to outside services and resources within the
    community
    Home visits to accurately assess student home environment
    Professional Certifications and Adult Education/Trainings
    Adult Education Certificate, April 2016
    Arizona Department of Education
    Adult Education/Trainings, October 2008 Present
    University of Phoenix, Phoenix, Arizona
    Developed curriculum, learning modules, and organizational training materials
    Facilitated and delivered in-classroom, web-based, and teleconference trainings to
    adults employees within my organization on the below topics;
    Financials:
    Military
    Direct Bill
    Authorization to Charge Policy
    Tribal Funding
    Academics:
    University Admissions
    Prerequisite Evaluations
    Placement Testing
    Customer Service:
    Internal customer service
    Interdepartmental relationship building
    Teamwork
    External customer service
    Rapport and discovery
    New Student Engagement
    Overcoming Objections
    Conflict Resolution

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