Ch02 MCQs Norman

Effective Small Business Management, 10e (Scarborough)
Chapter 2 Strategic Management and the Entrepreneur
1) The strategic management process:

A) is especially difficult for the small business because of its limited resources.
B) divides mass markets into smaller, less homogeneous units.
C) provides the small business owner with the tools for managing the uncontrollable elements in
the external business environment.
D) helps a small business develop the game plan that guides it in creating its mission, vision,
goals, and objectives.
Answer: D
Page Ref: 39
Topic: Introduction
AACSB: Analytic Skills
2) The primary output of the strategic management process should be:

A) a matching of its strengths and weaknesses to the opportunities and threats in the
environment.
B) an enticement to outside investors and lenders to put money into the business.
C) a complete explanation of the company's product or service.
D) a description of the company's competitive situation.
Answer: A
Page Ref: 39
Topic: Introduction
3) A small business's "aggregation of factors that sets it apart from its competitors" is its:
A) strategic plan.
B) competitive advantage.
C) vision.
D) competitive strategy.
Answer: B
Page Ref: 40
Topic: Building a Competitive Advantage
4) The strategic planning process for small businesses is:

A) market-focused.
B) the same as it is for a large company.
C) generally done by top management with little or no participation by employees.
D) product-focused and similar to that for large companies.
Answer: A
Page Ref: 40
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Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall
5) How is the strategic planning process for small companies different from that for large
companies?
A) The planning horizon should cover at least five years into the future.
B) The process should begin with setting objectives and conclude with competitive analysis.
C) The process should be informal and not overly structured–"a shirtsleeve approach."
D) It should be conducted by top management and provided to lower management.
Answer: C
Page Ref: 41
6) ________ focuses everyone's attention and efforts on the same target market. It is an
expression of what the owner believes in.
A) The mission statement
B) The company vision
C) The strategic plan
D) The operational plan
Answer: B
Page Ref: 41
Topic: The Strategic Management Process
7) Which of the following is true about successful entrepreneurs and their vision?
A) It is created independently of their market or their customers.
B) It includes their understanding of the competition and their key market segments.
C) They are able to communicate it and their enthusiasm for it to all those around them.
D) They create it in cooperation with their employees.
Answer: C
Page Ref: 42
Topic: The Strategic Management Process — Develop a Clear Meaningful Mission
8) Answering the question "What business am I in?" defines the company's:

A) mission.
B) assessment of its own strengths and weaknesses.
C) external opportunities and threats.
D) goals and objectives.
Answer: A
Page Ref: 43
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9) Which of the following best expresses the relationship of a company vision to its mission?
A) The company vision comes from the company mission.
B) The mission statement is the written expression of the company vision.
C) The company mission statement is the verbal expression of the written vision.
D) There is no relationship between the two.
Answer: B
Page Ref: 43
10) A mission statement should answer which of the following questions?

A) What are the needs and wants of the target customers?
B) How will we finance our growth and expansion?
C) Who are our competitors?
D) How much money will we make?
Answer: A
Page Ref: 43
11) Once the vision and mission are established, the entrepreneur needs to:
A) select the target market.
B) conduct market research.
C) choose a competitive strategy.
D) assess the firm's strengths and weaknesses.
Answer: D
Page Ref: 45
12) ________ are positive internal factors that contribute towards accomplishing the company's
objectives.
A) Strengths
B) Weaknesses
C) Opportunities
D) Threats
Answer: A
Page Ref: 45
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13) ________ are negative internal factors that inhibit the accomplishment of a firm's objectives.
A) Strengths
B) Weaknesses
C) Opportunities
D) Threats
Answer: B
Page Ref: 45
14) When the small business owner assesses her company's strengths and weaknesses, she is
dealing with the ________ business environment.
A) macro
B) external
C) competitive
D) internal
Answer: D
Page Ref: 45
AACSB: Reflective Thinking
15) ________ are negative external forces that inhibit the firm's ability to achieve its objectives.
A) Strengths
B) Weaknesses
C) Opportunities
D) Threats
Answer: D
Page Ref: 46
Topic: The Strategic Management Process — Scan the Business
16) Corey notices a "backlash" against health food among people who eat out. He decides to
open a restaurant that stresses "good home cooking," heavy with gravies, breads, oils, etc. Corey
has identified and is trying to capitalize on a(n) ________ in the market environment.
A) strength
B) weakness
C) threat
D) opportunity
Answer: D
Page Ref: 46
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17) Every business is characterized by a set of controllable variables called ________ that
determines the relative success (or lack of it) of market participants:
A) distinctive competencies
B) key success factors
C) opportunities and threats
D) competitive edge
Answer: B
Page Ref: 48
Topic: The Strategic Management Process — Identify the Business
18) These are products of the interaction of various forces, trends, and events that are outside the
control of the small business.
A) distinctive competencies
D) strengths and weaknesses
Answer: C
Page Ref: 46
19) A small firm's ability to identify and manipulate the ________ in its business determines its
ability to compete effectively.
A) key success factors
B) corporate vision and mission
D) market environment
Answer: A
Page Ref: 48
20) ________ are relationships between a controllable variable–plant size, quality, packaging–
and a critical factor influencing the firm's ability to compete in the marketplace.
A) Core competencies
B) The competitive advantages
C) Key success factors
D) Goals and objectives
Answer: C
Page Ref: 49
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21) A small business owner would conduct a competitive analysis in order to:
A) influence customers' perceptions of the company and products' image.
B) avoid surprises from existing competitors and to identify potential new competitors.
C) divide the market into smaller, homogeneous units.
D) scan the environment for weaknesses and strengths on which to capitalize.
Answer: B
Page Ref: 50
Topic: The Strategic Management Process — Analyze the Competition
22) Joan is seeking to answer a series of questions such as: How do competitor's cost structures
compare to ours, what new competitors are entering the industry, what do our customers say
about competitors, etc. By asking these questions, Joan is:
A) conducting a SWOT analysis.
B) identifying her company's key success factors.
C) formulating strategic options for her company.
D) performing a competitive analysis.
Answer: D
Page Ref: 50
23) Purchasing rival companies' products, taking them apart, and analyzing them is:
A) industrial espionage.
B) illegal due to federal regulation.
C) benchmarking.
D) cataloguing.
Answer: C
Page Ref: 51
24) The information-gathering process in competitive analysis:

A) is an expensive process that only established small companies can afford.
B) can be relatively inexpensive and easy for the small business owner to conduct.
C) is closely regulated by various federal laws.
D) is a process that requires expert help but is relatively inexpensive.
Answer: B
Page Ref: 50
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25) A competitive profile matrix:
A) identifies a firm's core competencies.
B) permits the small business owner to divide a mass market into smaller, more manageable
segments.
C) compares the firm's and its competitors' key success factors.
D) creates a road map of action for the entrepreneur in order to fulfill his/her company's mission,
goals, and objectives.
Answer: C
Page Ref: 52
26) ________ are the broad, long-range attributes the small business seeks to accomplish;
________ are the specific, measurable milestones the company wants to achieve.
A) Goals; objectives
B) Goals; strategies
C) Objectives; goals
D) Strategies; goals
Answer: A
Page Ref: 53
Topic: The Strategic Management Process — Create Company Goals and Objectives
27) ________ are specific measurable targets to be accomplished in a defined time period.
A) Core competencies
B) Objectives
C) Goals
D) Key success factors
Answer: B
Page Ref: 53
Topic: The Strategic Management Process — Create Company Goals and Objectives
28) The small firm's "master plan" is its:

A) objectives.
B) goals.
C) competitive edge.
D) strategy.
Answer: D
Page Ref: 56
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29) The focal point of a firm's strategy is:
A) the firm's goals and objectives.
B) the firm's key success factors.
C) the customer.
D) the firm's strengths and weaknesses.
Answer: B
Page Ref: 56
30) Small firms pursuing a cost leadership strategy have an advantage in reaching customers
whose primary purchase criterion is:
A) quality.
B) constant innovation.
C) price.
D) customer service.
Answer: C
Page Ref: 56
31) Cost leadership has several inherent dangers such as:

A) choosing to distinguish the product that does not boost its performance.
B) an overfocus on the physical characteristics of the product.
C) the identified niche is not large enough to be profitable.
D) an overfocus on costs to the elimination of other strategies.
Answer: D
Page Ref: 57
32) A small company following a ________ strategy seeks to build customer loyalty by
positioning its goods and services in a unique fashion.
A) differentiation
B) cost leadership
C) focus
D) niche
Answer: A
Page Ref: 58
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33) A differentiation strategy:
A) seeks to find and defend an identifiable market niche.
B) is built on a company's distinctive competence.
C) must create the perception of value in the customer's eyes through the lowest possible price.
D) focuses solely on making the physical characteristics of the product as unique as possible.
Answer: D
Page Ref: 58
34) Tyson Foods' practice of adding value to its chicken products by deboning, skinning, bite-
sizing, or pre-cooking them is an example of a:
A) cost leadership strategy.
B) differentiation strategy.
C) focus strategy.
D) concentration strategy.
Answer: B
Page Ref: 58
35) Which of the following is a danger in choosing a differentiation strategy?

A) Charging a price so high that the company prices itself out of the market
B) Choosing a basis for price leadership that is essentially unimportant to the customer
C) Choosing a market that is not large enough to be profitable
D) An overfocus on overhead costs
Answer: A
Page Ref: 59
36) Rather than attempting to serve the total market, the small firm pursuing a ________ strategy
specializes in serving a specific target segment.
A) cost leadership
B) differentiation
C) focus
D) head-to-head
Answer: C
Page Ref: 59
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37) A ________ strategy tends to be ideally suited to the small business.
A) differentiation
B) focus
C) cost leadership
D) product quality
Answer: B
Page Ref: 59
38) The principle behind a ________ strategy is to select one or more market segments, identify
customers' special needs, and approach them with a good or service designed to excel in meeting
these needs.
A) cost-leadership
B) differentiation
C) focus
D) concentration
Answer: C
Page Ref: 59
39) An effective strategic plan does which of the following?

A) Identifies a complete set of success factors–financial, operating, and marketing, that yield a
competitive advantage for the company
B) Focuses on one generic strategy to the exclusion of all other strategies
C) Always seeks a high profile in the specific markets chosen
D) Is always cost based
Answer: A
Page Ref: 61
40) The most successful strategic plans make the ________ focal.
A) competitive analysis
B) customer
C) product
D) control process
Answer: B
Page Ref: 61
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41) Small bookstores have a giant killer of a competitive advantage in their:
A) lower costs.
B) better locations.
C) customer service.
D) large selection.
Answer: C
Page Ref: 41
42) When translating strategic plans into action plans, the small business owner should:
A) not delegate authority or responsibility at this point.
B) not assign priorities to the action plans, but manage the process from the conceptual level.
C) not adjust or change the plan but commit to implementing as it stands.
D) remember that no strategic plan is complete until it's put into action.
Answer: D
Page Ref: 62
Topic: The Strategic Management Process — Translate Strategic Plans
43) A small business owner needs to remember that when it comes to employee involvement in
the strategic planning process:
A) involvement is a prerequisite for the achievement of total employee commitment.
B) his/her employees look to him/her for leadership and do not want to be involved.
C) the delegation of authority is not as important as communicating a clear vision.
D) employees do not need to be involved in the strategic process but do need to be involved in
the operational process.
Answer: A
Page Ref: 62
Topic: The Strategic Management Process — Translate Strategic Plans
44) The final step of the strategic planning process is:

A) establishing accurate controls.
B) translating the strategic plan into operational plans.
C) evaluating the competitive environment.
D) choosing a marketing strategy to pursue.
Answer: A
Page Ref: 63
Topic: The Strategic Management Process — Establish Accurate Controls
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45) The ________ is a set of measures unique to the company that gives managers a quick and
comprehensive view of how the business is doing and includes both financial and operational
factors.
A) core competencies
C) balanced scorecard
D) action plan
Answer: C
Page Ref: 63
46) It is important for the small business owner to remember that the strategic planning process
is:
A) an ongoing process that must be repeated.
B) a top management process completed only once every two years.
C) a process which involves all the employees once every five years.
D) one that should produce a detailed, elaborate plan for running the business over the next 3—5
years.
Answer: A
Page Ref: 65
Topic: Conclusion
47) In the creation of the balanced scorecard, the entrepreneur needs to:
A) assess competitor's strengths and weaknesses and set measures against them.
B) establish goals for each critical factor of company performance.
C) think about the resource requirements necessary to implement the action plans.
D) do all of these.
Answer: B
Page Ref: 64
48) Intellectual capital of a company is comprised of which components?

A) Talent and skills of its workforce
B) Software, patents, copyrights
C) Experience of the people in the company
D) Customer base, reputation and goodwill
Answer: A
Page Ref: 38
Topic: Introduction
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49) Small businesses have a natural advantage over large competitors when it comes to
developing a strategy for competitive advantage because small businesses have all these except:
A) fewer product lines.
B) better-defined customer base.
C) access to more capital.
D) specific geographic market area.
Answer: A
Page Ref: 41
50) A company may have a powerful competitive advantage, but it is wasted unless:
A) the owner has communicated that advantage to workers.
B) the customers are recommending the company to their friends.
C) the workers communicate who, in turn, work hard to communicate it to customers and
potential customers.
D) All of the above
Answer: D
Page Ref: 41
Topic: The Strategic Management Process, Develop Mission
51) ________ is not a primary goal of a competitive intelligence program

A) Avoiding surprises from existing competitors' new strategies and tactics
B) Identifying potential new competitors
C) Improving reaction time to competitors' actions
D) All these are primary goals of a competitive intelligence program.
Answer: D
Page Ref: 53
Topic: The Strategic Management Process, Analyze the Competition
52) The final step in creating a knowledge management program is:

A) to organize the essential knowledge and disseminate it throughout the company to those who
need it.
B) to take an inventory of the special knowledge a company possesses that gives it a competitive
advantage.
C) to continue to add to the knowledge base the company has assembled.
D) to create company goals and objectives
Answer: C
Page Ref: 39
Topic: Introduction
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53) Which strategy recognizes that not all markets are homogenous?
A) Focus
B) Differentiation
C) Cost Leadership
D) Price sensitive
Answer: A
Page Ref: 59
54) A strategic plan should not:

A) be relatively small.
B) begin with extensive objective setting.
C) encourage participation by employees.
D) be informal and not structured.
Answer: B
Page Ref: 39
55) Strategic management is a process that involves:

A) developing a vendor list.
B) developing a vision and mission statement.
C) developing goals and objectives.
D) Both B and C
Answer: D
Page Ref: 39
Topic: Introduction
56) Competitive advantage is:

A) to be easily duplicated by competitors.
B) to have a super idea.
C) the aggregation of factors that sets the small business apart from its competitors and gives it a
unique position in the market.
D) None of the above
Answer: C
Page Ref: 40
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57) ________ are a unique set of capabilities that a company develops in key areas, such as
superior quality, customer service, innovation, team-building, flexibility, speed, responsiveness,
and others that allow it to vault past competitors.
A) Core Competencies
B) Focus strategy
C) Cost leadership strategy
Answer: A
Page Ref: 40
58) To be effective, these competencies should be ________ for competitors to duplicate, and
they must provide customers with a valuable perceived benefit.
A) easy
B) moderate
C) difficult
Answer: C
Page Ref: 40
59) The strategic management procedure for a small business should include the following
features:
A) Use a relatively short planning horizon easy
B) Encourage the participation of employees moderate
C) Be informal and not overly structured difficult
D) All of the above
Answer: D
Page Ref: 41
60) The idea behind strategic planning is to give the business owner a way to match his/her
company's strengths and weaknesses to the opportunities and threats in the business
environment.
Answer: TRUE
Page Ref: 39
Topic: Introduction
61) An established customer base is an example of structural capital

Answer: FALSE
Page Ref: 39
Topic: Introduction
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62) Their narrower product lines, smaller customer bases and more limited geographic areas give
small companies a natural advantage over large businesses when preparing a strategic plan.
Answer: TRUE
Page Ref: 41
63) The strategic planning process for small companies should begin with setting goals and
objectives.
Answer: FALSE
Page Ref: 41
Topic: The Strategic Management Process, Step 1
64) A well-conceived and defined vision can be a competitive weapon in the marketplace by
helping everyone understand and focus on the same target.
Answer: TRUE
Page Ref: 42
65) "What business am I in?" This is a question the entrepreneur needs to answer when creating
the mission statement.
Answer: TRUE
Page Ref: 43
66) After a company's strengths and weakness are assessed, the strategic planning process should
identify opportunities and threats facing the company and should isolate the key factors for
success in the business.
Answer: TRUE
Page Ref: 46
67) Key success factors are simply relationships between controllable factors and critical
elements that permit a firm to compete in its industry.
Answer: TRUE
Page Ref: 48
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68) Most small business owners believe it is relatively unimportant to monitor their competitors'
activities.
Answer: FALSE
Page Ref: 50
69) One of the goals of competitive analysis is to improve a firm's reaction time to competitor's
actions.
Answer: TRUE
Page Ref: 50
70) It is possible for a small business owner to gather competitive data inexpensively, even data
on other companies' financial condition.
Answer: TRUE
Page Ref: 50
71) The competitive profile matrix matches the firm's core competencies with those of selected
competitors.
Answer: FALSE
Page Ref: 52
72) Setting seemingly impossibly high objectives, those outside the likely reach of employees,
helps managers to create and maintain a high motivation level.
Answer: FALSE
Page Ref: 54
73) Goals and objectives provide the direction for the small firm and are essential to the strategic
planning process.
Answer: TRUE
Page Ref: 54
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74) Goals indicate how the small firm's resources will be allocated to specific ventures or
activities.
Answer: FALSE
Page Ref: 53
75) Before a business owner can build any strategies, he/she must have clear goals and objectives
in order to have an appropriate target to aim his/her strategies toward.
Answer: TRUE
Page Ref: 53
76) Sound strategies increase the likelihood that business objectives will be achieved.
Answer: TRUE
Page Ref: 56
77) A strategy is a road map of action for fulfilling a firm's mission, goals and objectives.
Answer: TRUE
Page Ref: 55
78) Small firms pursuing a cost leadership strategy have an advantage in reaching customers
whose primary purchase criterion is high quality.
Answer: FALSE
Page Ref: 56
79) The best way to build a cost leadership competitive advantage is to focus entirely on
manufacturing costs.
Answer: FALSE
Page Ref: 57
80) A danger of cost leadership is that a company may misunderstand what processes actually
drive its true costs.
Answer: TRUE
Page Ref: 57
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81) One key to building a successful differentiation strategy is to be better than competitors at
some characteristic that customers value.
Answer: TRUE
Page Ref: 58
82) To be successful, a differentiation strategy must create the perception of value in the
customer's eyes.
Answer: TRUE
Page Ref: 58
83) A differentiation strategy carries a risk with it, in that a firm may not adequately segment the
market and properly target those special needs.
Answer: TRUE
Page Ref: 59
84) A focus strategy recognizes that all markets are homogeneous.

Answer: FALSE
Page Ref: 59
85) A small business following a focus strategy attempts to serve its narrow target markets more
effectively and efficiently than competitors trying to appeal to the broad market.
Answer: TRUE
Page Ref: 59
86) The focus strategy depends on creating value for the customer either by being the low cost
producer or by differentiating the product or service in a unique fashion, but doing it in a narrow
target segment.
Answer: TRUE
Page Ref: 59
87) Focus strategies, unlike Porter's other generic strategies, are without risk because they tend to
combine elements of all three strategies.
Answer: FALSE
Page Ref: 59
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88) Offering lower prices is the best method for a small business to establish its competitive
edge.
Answer: FALSE
Page Ref: 56
89) The focal point of the entire strategic plan and the competitive strategy chosen is the
customer.
Answer: TRUE
Page Ref: 61
90) Small businesses have some competitive advantages over larger companies–being able to
respond quickly, having greater flexibility, being able to build and defend niches, etc.
Answer: TRUE
Page Ref: 61
91) The best conversion of strategic plans to operational plans is done by top management
without the help of the employees.
Answer: FALSE
Page Ref: 62
92) To be of any real value to the small business owner, strategic plans must be broken down
beyond operational plan level into projects with assigned responsibilities.
Answer: TRUE
Page Ref: 62
93) The secret to good control is the identification and tracking of key performance indicators.
Answer: TRUE
Page Ref: 63
94) The key to the balanced scorecard is identifying the key single measure for the specific
company being evaluated.
Answer: FALSE
Page Ref: 63
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95) The balanced score looks at the small business from the perspectives of the customer, the
company itself, innovation, and finances.
Answer: TRUE
Page Ref: 63
96) A balanced scorecard is a set of common measures for all companies.

Answer: FALSE
Page Ref: 63
97) The first step in creating a knowledge management program is to take an inventory of the
special knowledge a company possesses that gives it a competitive advantage.
Answer: TRUE
Page Ref: 39
Topic: Introduction
98) Objectives are the broad, long-range attributes that a business seeks to accomplish.
Answer: FALSE
Page Ref: 53
99) A goal is the master plan that covers all of the major parts of the organization and ties them
together into a unified whole.
Answer: FALSE
Page Ref: 53
100) The key to a successful differentiation strategy is to build it on a distinctive competence —

something the small company is uniquely good at doing in comparison to its competitors.
Answer: TRUE
Page Ref: 58
101) A focus strategy is ideally suited to many small businesses, which often lack the resources
to reach a national market.
Answer: TRUE
Page Ref: 59
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102) A company's intellectual capital is likely to be the source of its competitive advantage in the
marketplace.
Answer: TRUE
Page Ref: 39
Topic: Introduction
103) One of the biggest pitfalls many entrepreneurs stumble into is failing to differentiate their
companies from the crowd of competitors.
Answer: TRUE
Page Ref: 41
104) Developing core competences does not necessarily require a company to spend a great deal
of money.
Answer: TRUE
Page Ref: 40
105) A sound mission statement needs to be lengthy in order for it to be effective.

Answer: FALSE
Page Ref: 43
Topic: Develop a Clear....Mission
106) Owners of traditional travel agencies are facing threats from many sides, including the
World Wide Web.
Answer: TRUE
Page Ref: 47
Topic: Assess the Company's....Threats
107) Tight cost control; trained, dependable, honest in-store managers can be success factor for a
restaurant.
Answer: TRUE
Page Ref: 49
Topic: Identify the Key....Business
108) In a competitive profile matrix, a major strength is given a ranking of 1.

Answer: FALSE
Page Ref: 52
Topic: Analyze the Competition
109) A time frame for achieving objectives is important.

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Answer: TRUE
Page Ref: 53
Topic: Create Company Goals and Objectives
110) A differentiation strategy works well when buyers are sensitive to price changes, when
competing firms sell the same commodity products, and when companies can benefit from
economies of scale.
Answer: FALSE
Page Ref: 58
Topic: Three Strategic Options
111) A strategic plan doesn't need to be put into action to be complete.

Answer: FALSE
Page Ref: 62
Topic: Translate Strategic Plans into Action Plans, Step 8
112) Early involvement of the total work force in the strategic management process is a luxury
that larger businesses cannot achieve.
Answer: TRUE
Page Ref: 62
Topic: Translate Strategic Plans into Action Plans, Step 8
113) Common bases for a focus strategy include superior customer service, special product
features, complete product lines, instantaneous parts availability, absolute product reliability,
supreme product quality, and extensive product knowledge.
Answer: FALSE
Page Ref: 59
114) One of the strategic management processes is to establish accurate control.

Answer: TRUE
Page Ref: 63
115) One of the strategic management processes is to translate strategic plans into unachievable
plans.
Answer: FALSE
Page Ref: 62
116) One of the strategic management processes is to develop a clear vision and translate it into a
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meaningful mission statement.
Answer: TRUE
Page Ref: 42
117) Highly successful entrepreneurs are able to communicate their vision and their enthusiasm
about that vision to those around them.
Answer: TRUE
Page Ref: 42
118) A mission statement addresses the first question of any business venture: "Where do I see
myself to be?"
Answer: FALSE
Page Ref: 43
119) To be effective, a mission statement must become a natural part of the organization,
embodied in the minds, habits, attitudes, and decisions of everyone in the company every day.
Answer: TRUE
Page Ref: 43
120) The balanced scorecard is a set of measurements unique to a company that includes both
financial and operational measures and gives managers a quick yet comprehensive picture of the
company's total performance.
Answer: TRUE
Page Ref: 63
121) What is the importance of strategic management to small businesses? In your discussion,
explain how strategic planning is different for a small business.
Answer: Strategic planning, often ignored by small companies, is a crucial ingredient in
business success. The planning process forces potential entrepreneurs to subject their ideas to an
objective evaluation in the competitive market.
Page Ref: 38
Topic: Introduction
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122) Explain how vision and mission work together, providing direction for the small business.
In your discussion, identify at least five key questions a mission statement should answer.
Answer: Highly successful entrepreneurs are able to communicate their vision to those around
them. The firm's mission statement answers the first question of any venture: "What business am
I in?" The mission statement sets the tone for the entire company.
Page Ref: 42
123) Describe core competencies and the role they play in helping the company segment its
market and develop effective competitive strategies.
Answer: The goal of developing a strategic plan is to create for the small company a competitive
advantage–the aggregation of factors that sets the small business apart from its competitors and
gives it a unique position in the market. Every small firm must establish a plan for creating a
unique image in the minds of its potential customers.
Page Ref: 40
124) What is the importance of positioning for the small business?

Answer: When a small business knows its position in the market, it is able to focus everyone's
attention on the future, it determines the decisions the company makes, and it motivates
employees to pursue attainable goals.
Page Ref: 42
AACSB: Communication
125) Discuss the importance of knowing your firm's strengths and weaknesses and what
opportunities and threats exist in the external environment.
Answer: Strengths are positive internal factors; weaknesses are negative internal factors.
Opportunities are positive external options; threats are negative external forces.
Page Ref: 45-46
Topic: The Strategic Management Process, Step 2, 3
AACSB: Communication
126) Why is it important for a business owner to monitor the competition? Explain how a
business owner could use a competitive profile matrix to do that. Include in the review what its
value is, what information it contains, and how a small business owner would create it.
Answer: Business owners should know their competitors almost as well as they know their own
company. A competitive profile matrix is a helpful tool for analyzing competitors' strengths and
weaknesses.
Page Ref: 50
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127) Create three goals and objectives for the following small company:
An Internet database for small business exporters that offers to match domestic entrepreneurs to
foreign distributors, venture capitalists, and/or joint venture candidates. The company takes a
percentage fee for its service.
Answer: Goals are the broad, long range attributes that the firm seeks to accomplish. Objectives
are quantifiable and more precise; they should be specific, measurable, assignable, realistic,
timely, and written down. The process works best when subordinate managers and employees
are actively involved. Student's answer may vary.
Page Ref: 53
128) Michael Porter defines three basic strategies cost leadership, differentiation, and focus.
Describe each, explain under what conditions each works, and what the pitfalls are of each one.
Answer:
• A company pursuing a cost leadership strategy strives to be the lowest-cost producer relative
to its competitors in the industry.
• A company following a differentiation strategy seeks to build customer loyalty by
positioning its goods or services in a unique or different fashion. In other words, the firm strives
to be better than its competitors at something that its customers value.
• A focus strategy recognizes that not all markets are homogeneous. The principal idea of this
strategy is to select one (or more) segment(s); identify customers' special needs, wants, and
interests; and approach them with a good or service designed to excel in meeting these needs,
wants, and interests. Focus strategies build on differences among market segments.
Page Ref: 56-61
129) Explain the "balanced scorecard," reviewing its strengths and the four perspectives it takes
in evaluating a business.
Answer: Just as a pilot in command of a jet cannot fly safely by focusing on a single instrument,
an entrepreneur cannot manage a company by concentrating on a single measurement. The
balanced scorecard is a set of measurements unique to a company that includes both financial
and operational measures and gives managers a quick yet comprehensive picture of the
company's total performance.
Page Ref: 63
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Effective Small Business Management, 10e (Scarborough)

Chapter 2 Strategic Management and the Entrepreneur

1) The strategic management process:

2) The primary output of the strategic management process should be:

4) The strategic planning process for small businesses is:

8) Answering the question "What business am I in?" defines the company's:

10) A mission statement should answer which of the following questions?

24) The information-gathering process in competitive analysis:

28) The small firm's "master plan" is its:

31) Cost leadership has several inherent dangers such as:

35) Which of the following is a danger in choosing a differentiation strategy?

39) An effective strategic plan does which of the following?

44) The final step of the strategic planning process is:

48) Intellectual capital of a company is comprised of which components?

51) ________ is not a primary goal of a competitive intelligence program

52) The final step in creating a knowledge management program is:

54) A strategic plan should not:

55) Strategic management is a process that involves:

56) Competitive advantage is:

61) An established customer base is an example of structural capital

84) A focus strategy recognizes that all markets are homogeneous.

96) A balanced scorecard is a set of common measures for all companies.

100) The key to a successful differentiation strategy is to build it on a distinctive competence —

105) A sound mission statement needs to be lengthy in order for it to be effective.

108) In a competitive profile matrix, a major strength is given a ranking of 1.

109) A time frame for achieving objectives is important.

111) A strategic plan doesn't need to be put into action to be complete.

114) One of the strategic management processes is to establish accurate control.

124) What is the importance of positioning for the small business?

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