Report On Sumeru Securities PVT LTD
Report On Sumeru Securities PVT LTD
Report On Sumeru Securities PVT LTD
By:
Binayak Das
People’s Campus
T.U Registration No: 7-2-0271-0391-2013
Exam Roll.no:11714/13
Faculty of Management
Tribhuvan University
Paknajol, Kathmandu
September, 2017
ii
APPROVAL SHEET
Submitted by:
Binayak Das
T.U. Registration Number: 7-2-0271-0391-2013
Entitled:
“FINANCIAL SERVICES PROVIDED BY OXFORD
SECURITIES PRIVATE LIMITED”
I certify that I have read the document and in my opinion, it is satisfactory in scope
and quality as internship project report in partial fulfillment for the undergraduate
……………………………………..
Madhusudan Gautam
Supervisor
iii
RECOMMENDATION LETTER
Submitted by:
Binayak Das
T.U. Registration Number: 7-2-0271-0391-2013
Entitled:
“FINANCIAL SERVICES PROVIDED BY OXFORD
SECURITIES PRIVATE LIMITED”
Has been prepared as approved by this campus. This Internship Report is forwarded
for Examination.
……………………………
Nirmal Mani Panthi
Campus Chief
People’s Campus Paknajol
iv
STUDENT’S DECLARATION
…………………………..
Binayak Das
Exam Roll No.: 11714/13
T.U. Registration Number: 7-2-0271-0391-2013
v
vi
ACKNOWLEDGEMENT
I want to express my gratitude to Tribhuvan University and the People’s campus for
incorporating the internship program in BBA Program. This internship has been a
valuable step for me to be a good analyst in the field of Management. The internship
has helped me a lot to be familiar with the organization working environment and
explore my academic knowledge in providing solution to the real world problem.
I am very much indebted to our respected Campus Chief Nirmal Mani Panthi and
our Program Coodinator Rameshwor Karmacharya, for their motivational
suggestions. I would also like to thank our supervisor Mr. Madhusudan Gautam who
has shared his knowledge for writing and completing the internship project report.
Moreover, I am grateful to the Oxford securities family, especially Mr.Ram Krishna
Tiwari, C.E.O of Oxford Securities,Mr. Nirajan Sigdel and Yagubendra Giri who
has always been there for the necessary guidance and continuous support throughout
my internship duration.
Lastly, but not the least, I would also like to thank to my respected and loving
parents for their moral support, love and encouragement and all my friends who
have supported me to complete the project in time. I am thankful to each and every
individual who has provided their valuable suggestions and wish me for the success
of the project.
Without helps of the particular that mentioned above, I would face many difficulties
while doing this. So I would like to thank them all once again!
Sincerely,
BINAYAK DAS
vii
Table of Contents
Cover page
Approval Page ii
Recommendation iii
Student’s declaration iv
Internship Certificate v
Acknowledgements vi
Table of contents vii
List of tables ix
List of figures x
Acronyms xi
CHAPTER I:INTRODUCTION...........................................................1
1.1 Background..................................................................................................................1
1.2 Scope of Study.............................................................................................................2
1.3 Objectives of the Study................................................................................................2
1.4 Methodology................................................................................................................3
1.4.1 Organization Selection..........................................................................................3
1.4.2 Placement..............................................................................................................3
1.3.4 Activities performed..............................................................................................4
1.5 Limitations of the Study...............................................................................................5
Reference
Annex
ix
LIST OF TABLES
LIST OF FIGURES
Acronyms
BBA : Bachelor of Business Administration
D-mat : Dematerialization
DP : Depositary Participant
Ltd : Limited
Pvt. : Private
CHAPTER I
INTRODUCTION
1.1 Background
As per the course requirement of the BBA program every eighth semester student
should prepare the internship report after the completion of the two months
internship in the institution. Since internee completed the internship in Brokerage
Firm, this report is the outcome of the valuable real life experiences internee
obtained during the internship in that organization. Getting involved in Brokerage
Firm as an intern in different department including Clearing and Settlement
Department, Internee confront real job-place experience and got the chance to feel
2
the different situations from the perspective of both the employees and the
customers. This internship had been fruitful because it had helped the interne to see
the same things from the two opposite directions and find the difference in the
perception of these two completely opposite sides as a neutral observer.
1.4 Methodology
Completion of internship is a combination of the different types of activities. It starts
from the selection of the organization for the internship, performance of different
kinds of activities and placement in different parts of the organization and at last
collection of various primary and secondary data for the preparation of the report. In
terms of data collection both primary as well as secondary source had been used. In
case of primary source, observation and personal interview with the staffs are used
and in case of secondary source, the brochures, published reports and documents,
and other related websites had been used.
1.4.2 Placement
The duration of internship has been defined for 2 month or 6 credit hours of working
time at the organization by Tribhuvan University (T.U.), Faculty of Management
(FOM). So, in order to fulfill this requirement, internship was done for two months
starting from Asadh 01, 2074 to Shrawan 27, 2074. The internee felt those 8 weeks
were really fruitful and it will definitely help in upcoming days. The eight weeks of
internship period as positioned in different departments of Oxford Securities,
Kalimati Kathmandu. As Oxford Securities believe in specialization rather than
generalization, placement was made in a
Customer Service department
Settlement and Clearing Department,
Trading Department,
4
Weeks(Period)
1st 2nd 3rd 4th 5th 6th 7th 8th
Departments
Customer Service
Department
Settlement &
Clearing
Department
Trading
Department
Accounts
Department
a) Account Department
Filling up vouchers for debit and credit amount.
Depositing the cash and check in the bank.
Entering the base price into the system.
Issuing the bill to the customer.
Informing the customer to bring their DIS check when they sell share.
Collecting the DIS check from the customers when the sell their shares.
Filling up the DIS check after collecting from customers.
Leaving the DIS check according to their respective DPs.
d) Trading Department
Helping the customers to fill up their buying and selling order form.
Sending message to the customers about their buying and selling
transactions.
Transferring the shares to the customer’s respective account when they buy
or sell shares.
Time and resources constraints are the major limitations of this report.
Lack of enough time of the senior officers to provide the complete guidance
to the internee during the internship period.
Confidential information cannot be presented in the report.
However, internee has tried best level to gain adequate knowledge of Stockbroker
and the corporate culture and sincerely performed the tasks and roles assigned the
supervisors. The whole experience was an excellent opportunity as well as an
exciting challenge
.
CHAPTER II
7
Stockbroker
8
Securities markets are markets in which users of finds raise funds through new
issues of financial instruments such as bonds and stocks. Due to the lack of
sufficient fund to finance the business plan the securities are issued. Thus security
market plays a key role in channeling funds from savers to investors. The securities
market is broadly divided into Primary Market and Secondary Market.
Primary Market
Primary market is the market in which the corporations raise funds through
the new issues of securities which are referred as Initial Public Offering
(IPO). These primary transactions are arranged by the Investment banker
who serves as an intermediary between the issuing company and the
investors. The investment banker reduces the risk and cost of creating a
market of its securities to the issuer.
Secondary Market
Once the financial securities are issued in primary market, they are then
traded i.e. re bought and resold in secondary market. Secondary market
provides the liquidity to the financial securities. It provides a platform for the
investor to resell and repurchase of the securities. The transaction in
secondary market is facilitated by the security broker.
The various types of securities market are discussed below;
a) Money Market
9
This market trades the debt securities or instruments with maturities of less
than one year. This type of market includes the securities issued with shorter
maturity period and to fulfill the immediate cash need of an organization.
The various money market instruments are listed below;
Treasury Bills
Federal Funds
Repurchase Agreement
Commercial Paper
Negotiable Certificates of Deposit
Banker Acceptances
b) Bond Market
Bond market can be defined as market in which bonds are issued and traded.
Bonds are long-term debt obligations issued by corporations and government
units. Bond market assist in the transfer of funds from individuals,
corporations, and government units with excess funds to corporations and
government units in need of long-term debt funding. Instruments of bond
market are as follows;
Treasury Notes and Bonds
Municipal Bond
Corporate Bond
c) Mortgage Market
Mortgage market can be defined as the market which issues the mortgage
and later securitize it to trade in the secondary market. Mortgages are the
loans to individual or business to purchase a home, land, or other real assets
backed by specific piece of real property.
transacted. This market depends upon the foreign exchange rate which is
highly volatile thus has high foreign exchange risk involved in this market.
f) Stock Market
Stock Market can be defined as a market that allows suppliers of fund to
efficiently and cheaply get equity funds to public corporations. In exchange,
fund users give the fund suppliers ownership rights in the firm as well as
cash flows in the form of dividends. Stock market is a very important part of
the economy and serves various functions to various elements of the
economy such as investors, corporations as well as economy in a whole.
Preferred Stock
Preferred Stock is a hybrid security that has characteristics of both a bond
and a common stock. Preferred stock is similar to common stock in that it
represents an ownership interest in the issuing firm, but like a bond it pays a
fixed periodic payment in the form of dividend. Preferred stockholders are
paid dividend only when profits have been generated and all debt holders
have been paid.
Currently in Nepal there is only one stock exchange i.e. Nepal Stock Exchange
(NEPSE).
2.5.1 NEPSE
NEPSE is the first and the only secondary capital market in Nepal. The introduction
of Capital Act in 1964 laid the foundation for the formation of the capital market
institution in Nepal. As a result Securities Exchange Center was established in 1973
with an objective to facilitate and promote the growth of the capital markets in
Nepal. It was the only capital market institution that was established with the
initiative of government of Nepal and Nepal Rastra Bank. It took the responsibilities
of brokering, underwriting, managing public issues, creating market for government
bonds and other securities. Later it was converted into Nepal Stock Exchange
(NEPSE), under a program to reform capital markets in the year 1993.
NEPSE operates under the Securities Act, 2007.It is regulated by the Securities
Board of Nepal (SEBON). There has been a number of changes occurred in the
organization since its establishment so as to upgrade itself and also to provide the
efficient and effective services. In August 2007, the company introduced automated
trading system and later in May 2008 it turn itself from the not for profit
organization to a profit seeking organization.
CHAPTER III
13
3.1 Introduction
Oxford Securities Pvt.Ltd is a stock dealer and it participates in bidding of block
subscription of share for listed companies with a license no. of 51. The main
business of Oxford Securities includes executing shares trades in Nepal Stock
Exchange on behalf of its customers as well as providing all kinds of support
services like statistics and research materials to its customers. Oxford Securities
Pvt.Ltd holds strong commitment toward the development of Nepal capital market.
Oxford Securities Pvt.Ltd has got above. 2500 retail investors clients and few
corporate clients as institutional investors. Its current daily average turnover is over
50 Lakh. It is on process of establishing a branch in Naranghat, Bharatpur, Nepal.
The company started its operation from 2068 and is able to establish itself as one of
the successfully operating brokerage firm in Nepalese Market.
Vision statement
14
Oxford securities Private limited holds a vision to “contribute to creation of the wealth
of nation by adding value through trading of securities ” by providing better services to
the traders, thus ensuring attractive substantial returns to the stakeholders of this
company. Oxford securities Pvt.Ltd. is based on the respect, services, reward,
opportunity, cooperation, support and safety for the traders.
Objectives
The figure and brief introduction of the various departments of Oxford securities
Pvt.Ltd along with the functions performed by each department is discussed below;
15
Trading
Departement
a) Account Department
Account department at Oxford securities Pvt.Ltd is responsible for carrying
out the finance related activities. It involves the collection of cash and check
from the clients, managing the funds, making the payment to stock, paying
out the cash and check to the clients, keeping the records of all the financial
and accounting activities of an organization, etc.
c) Trading Department
This department is mainly concerned with the trading activities of the
organization which involves buying and selling of securities in the secondary
market. It takes the order of the client and place that order in the market
depth. The matching of the orders in the market leads to the execution of the
order. This department has to work as per the instruction provided by the
clients and make the trade as per the order filed.
Order
It is an expression of interest to either buy or sell a specified of stock either price or
at the current market price. This order is given by the clients to the brokers. There is
an order entry form in the system through which the brokers place the purchase or
sell order. All the required information either for purchase or for sell of a stock
should be submitted by the broker.
Regular:
An order which is completed on the exchange and that confirms the order of lot size
or greater than that.
Odd-Lot:
An order which is completed on the exchange and that confirms the order less than
lot size.
Manual:
An order which is placed by the brokers and is reported individually by the buying
and selling brokers.
Block:
An order which is placed by the brokers and confirms to the minimum block trade
specified by the exchange and is reported individually by the buying and selling
brokers.
Price
It is the price, which the buyer has quoted in his/her buy or sell order. The investors
as usual can quote in three ways in their order forms. They can quote fixed price,
price in range or market price. The brokers if find the price within range they enter
the details to execute the transactions. In present system the order entry form in
computer has been developed to indicate the price either in limit or market. If the
price is given in range they will insert the best price for clients. The broker must
always attempt to execute the transaction to protect their client's interest. If the
18
investor is a seller s/he must attempt to execute the transaction at higher prices and
if s/he is buyer the member broker must attempt to buy at low price. It is the
negotiation process through which they execute the transaction. If the price is
market the broker will execute the order at market price. It means buy or sell the
shares at market price.
Execute At
This represents the phases of trading when to execute the order. There are three
phases during which the broker can place the order to execute the transactions. Such
phases are:
ATO indicates the order should be executed when market opens. In order to execute
the transaction at ATO the member brokers have to place the order to execute it at
ATO. All the ATO orders will be accumulated in the system till ATO execution
time and after the time reaches the ATO orders will be executed at the best price at
the opening of transactions. ATO gives the price, quantity and time priority for the
execution. The engine calculates the best price and matches the order at 11:00 AM
i.e. when market opens. In this case price can be quoted within the range of 5% of
previous close price. Once the ATO phase is over price can be quoted within the
range of 2% of LTP. ATO determines the opening price for the stock. If there are no
matching ATO orders for a stock the open price of the stock will be equal to the
previous close price.
Continuous Trading:
This is the phase that indicates the orders should be executed while the market is in
progress.
This is the last phase that indicates the order should be executed when the market
closes. The system has provided facility to generate the ATC price of a stock either
by taking the average of the price of last "n" transactions or the average of the price
of the last n minutes.
19
Retain Until
The customer can give the order to retain until the specified period as below unless
it is executed.
This indicates the placed orders if not executed will be retained until the end of
today.
This indicates the order if not executed should be retained until it is canceled. This
system has provided the facility for exchange to set the time period in days till
which the pending orders can be retained in GTC.
Conditions
This specifies the conditions under which the order could be executed. The
conditions are as below.
None
This condition indicates that the orders should be executed in full or part
immediately the unexpected order will not be sent to public order book but cancelled
immediately by the system.
This condition indicates the order must get executed entirely or cancelled
immediately. The unexpected order will not be sent to Public order book but killed
(cancelled) immediately. NEPSE has modified the system allowing entering the
quantity of a stock to be traded either at the multiple of lot size or greater than that.
This condition indicates the order must get executed entirely & if not executed the
order is sent to public order book. In this condition too, NEPSE has modified the
20
system allowing entering the quantity of a stock to be traded either at the multiple of
lot size or greater than that.
Market Depth
It is the provision, which the stock exchange has made to facilitate the bid and
offers. Under this provision the member broker before inserting the bid and offers
for certain price for the bid and offers for certain quantities at certain price for the
particular company can view the bid and offer placed by other brokers. This not only
facilitates the negotiation but also contributes for the execution of transactions at
market price.
Settlement
NEPSE has adopted a T+4 settlement system. The settlement will be carried out on
the basis of paper verses payment. The trading is done at "T" and at T+1; the buying
brokers have to submit bank vouchers for settlement with covering letter. At T+2,
the selling brokers must submit share certificate with covering letter. At T+3,
NEPSE prepares to bill for payment and this will be forwarded to the bank. Once the
settlement is done the buying brokers with the consultation of the clients must
decide and present the purchased shares if they want to record it as blank transfer.
This must be completed within T+4.
Trading Hours
Trading on equities takes place on all days of week (except Fridays, Saturdays and
holidays declared by NEPSE in advance). The trading hours of the board load
equities begins at 11:00 AM and market closes at 15:00 pm on all the working days
except Friday. However, the Settlement is done 6 days a week including Friday.
Price Range
Price Range is applicable on individual securities. The trading of the individual
securities are not halted but allowed to trade within the price range.The price band is
10% of previous close on either way. During the ATO (At the opening) session the
range is 5% on either way of Previous Close Price. After the band is 2% on either
way of the Last traded price till it reaches to 10% of the previous close.
21
Up to Rs.50,000 0.60%
Before the new rule, the broker commission rate was charged as given below;
Table 3.2: Old-commission rate of stockbroker
In 1994, NEPSE started its trading with 62 listed companies. From 2005 government
bonds are being listed and traded at NEPSE floor. At present there are 239
companies listed in NEPSE.
Trading on equities takes place on all days of week (except Saturdays and holidays
declared by NEPSE in advance). On Friday odd lot of ordinary shares trading is
done. The trading hours of the board load equities begins at 11:00 noon and market
closes at 15:00 pm on all the working days except Friday. However, the trading
hours of odd lot equities begins at 11:00 noon and ends at 13:00 pm only on Friday.
At present, there are 50 member brokers and 2 market makers, who operate on the
trading floor as per the Securities Act, 2007, rules and bye-laws.
a) Shares
Share is a unit of ownership that represents an equal proportion of a
company’s capital. It entitles its shareholder to an equal claim on the
company’s profit and equal obligation for the company’s debt and losses.
There are two major types of shares are;
Ordinary shares (Common stock)
Ordinary shares are usually the shares that people refer to while talking about
share and prices. They give the owner right to dividend, voting, attendance at
annual general meeting and receiving accounts. There may also be an
entitlement to specific perks such as company discount.
Preference shares are special preferential class that will pay a fixed dividend
before any remaining dividend is paid to ordinary shareholders. Sometime
these can also be redeemed for a set price or they may be convertible to
ordinary share in future.
b) Debentures
A debenture is a medium to long-term debt format that is used by large
companies to borrow money. Debenture is a type of debt instrument that is
not secured by physical assets or collateral. Debentures are backed only by
the general creditworthiness and reputation of the issuer. Both corporations
and governments frequently issue this type of bond to secure capital.
c) Government bonds
A government bond is a bond issued by a national government, generally
with a promise to pay periodic interest payments and to repay the face value
on the maturity date. Government bonds are usually denominated in the
country's own currency.
d) Mutual funds
A mutual fund is a professionally managed investment fund that pools
money from many investors to purchase securities.
CDSC is a paperless technology established under the CDSC Company Act 2063. It
is the one and only Depository Company established under the sole ownership of
Nepal Stock Exchange Limited. CDS and Clearing Limited, a company established
under the company act is a company promoted by Nepal Stock Exchange Limited
(NEPSE) in 2010 to provide centralized depository, clearing and settlement services
in Nepal. The company is inaugurated on 31st March 2011.
The main objective of the company is to act as a central depository for various
instruments (Equity, Bonds, and Warrants etc.) especially to handle securities in
24
The beneficial Owner of the Central and Depository System and Clearing Limited
(CDSC) is the investor or client who has opened D-mat account through the
Depository Participant and has acquired the securities in the electronic form that can
be traded electronically. Each client is provided a Beneficiary Owner ID (BOID)
through the respective DP. The BOID comprises of 16 digits identity number. A BO
can have one or more BOID each with unique code. The BOID is in following form;
1 3 0 2 4 5 6 0 2 6 0 2 4 5 6 0
The first 8 digits represent the DPID and the last 8 digits represent a client ID.
provider it has already taken some big steps towards success by establishing
latest IT infrastructure, dedicated Peoples and large screen display for large
trading floor. It is also making steps like margin accounts to make customer
clients service in higher position.
Client Services:
It offers the highest level of convenience to clients through highly skilled
traders who fully understand client’s requirements. Also it provides expert
advice to clients and executes order accurately and instantly to obtain clients
total satisfaction.
Online Trading:
Very soon Oxford security is going to introduce online trading system for its
client’s. It will facilitate them to transact shares from anywhere of the world
through internet. It was told about introducing online trading form Shrawan
1st 2074 but due to technical issue it has been being delayed.
SMS Services:
Recently, oxford securities started SMS services to its clients. Every client
who buys or sell the stock in a particular day via oxford securities will
receive a SMS containing Amount to be paid or received by the clients.
Cheque Deposition:
Oxford securities itself will deposit all the clients DMAT Cheque/Debit
instruction Slip(DIS) to related capital itself so that client won’t have to
travel for clearance.
Opportunities
Challenges
CHAPTER IV
27
4.1 Background
During the Internship at stockbroker, involvement was diversified in many
departments. Duration of internship was of two months which started on 1 st ashad
and successfully completed in 27 sharwan. During this period Internee has been
placed on different department Internee has spent more time in Clearing and
Settlement Department. Apart from this internee has been placed in customer and
service department, account department, trading department, etc.
The period was helpful in understanding the importance of the entry made in
the system. The significance of correct entry was understood. The knowledge
29
of handling the software and making the online data entry were gained. The
mechanism of calculating capital gain tax was also understood.
The period was helpful in understanding how to deal with clients. Way to
communicate with the clients and also dealing with the clients problems.
c) Account Department
The records of the daily transaction were maintained by making an entry in
the computer and documents were filed for the future reference. The
documents were made available to the clients on demand. The bank vouchers
were prepared for the payments of the deposit of payment. Also, the bills
popularly called “Chalaan” were prepared for both the buying and selling
transaction to keep the record safe.The activities performed during the period
provided the knowledge about filling the bank voucher, importance of the
transaction ID and the payment mechanism of secondary market. It also
provided the idea of preparing bills and its significance in the future for the
reference.
d) Trading Department
This department is mainly concerned with the trading activities of the
organization. It involves buying and selling of securities in the secondary
market. It takes the order of the client and place that order in the market
depth. Then the matching of order in the market leads to the execution of the
order. This department has to work as per the instruction provided by the
clients.
While working in this department the intern have gained knowledge about
how to take the orders of clients and place those orders in the market depth
customer for the placement of sell order, etc. After the placement of the
order, the order is forwarded to the trading room, which is either executed or
cancelled. The executed orders are of two types: purchase order and sell
order.
31
Theory is what the student study from the book and practical is what the student
does in the practical life. In theory, student learns basic things of the subject but in
practical student know how to utilize that theory in their daily life. The gaps
between theoretical and practical knowledge of the student about Bokerage firm are
as follows.
Students study about the different departments of brokerage firm but
in real all the departments might not be in the firm.
In theory the different facilities provided by the institution is studied
but all the institutions cannot provide all the facilities to its
customers.
In theoretical knowledge student only get a chance to know out
surface but in practical student gets the chance to know the
organization entirely.
While studying student knows only the problem of organization in
written but while facing the problem in work and do the solution of
that problem was the practical work.
The applicability and usefulness of business education to real-life
business can be known from the practical knowledge.
32
CHAPTER V
5.1 Conclusion
After the completion of this internship of two months, the real meaning of the work
life and the actual pressure of the job had been felt. This feeling had changed the
previous perception of the job-life. It had been a fruitful experience for the present
as well as for the future also. The charm of the bankers’ life in the view of the public
had been changed now and the reality of the charm backed by the intense pressure
had been felt. The ‘to be known world’ had been known now and also a thought that,
besides books and knowledge of the syllabic books there are a lot of things to be
known and learnt, had emerged. It was really a great opportunity to know new kinds
of people, new kinds of experiences, new kind of environment and a completely new
atmosphere around us. It was learning by doing kind of opportunity and had been
successful to make a change within myself.
exposure. All the lessons learnt can’t be express in the language form because much
knowledge is related to the realization rather than the new knowledge. Anyways, the
important lessons that the internee is happy to express in the word form are bulleted
in the below points;
Real-life Working is a very pressurized task and hence cool and calm mind is
essential for success.
Learned to speak, function and work in corporate way
Learned the institutional culture and the values in the corporate world.
Importance of effective communication in the job-place
Interact and behave in a professional way to the clients to make them
satisfied with your services
Understood the trading mechanism in a whole and the way in which the
stock price are negotiated in market depth
Learned about the difference in the current settlement and clearing
mechanism.
Had an idea about the various party involvements in the secondary market.
Learned to treat each individual differently because of the individual
differences among them.
Had an idea to handle the system of brokerage firm that deals with the
activities of an organization.
These above mention are some of the important things that the writers have learned
during his internship period.
Concluding this chapter with one saying “The best way of learning is by doing” by
an unknown author is very much appropriate at this stage to express the lessons that
had been learnt during the internship period. In internship practically the work is
either observed or done practically, which are the best means of learning. So, the
internship program is successful in bringing the change in the student closed in the
boundary of the classroom by exposing them in the real and very difficult and
challenging external job place.
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5.3 Suggestions
Working as an internee in Oxford securities Pvt.Ltd was a great experience which
led to learn different skills and attitudes in professional working environment. It was
right place where the theories studied in college were really implemented in
practical ground. It further helped to find out the gap between what to learn and
what market needs. Some of the study and observation made during internship has
led some feedback and recommendation. Some of the suggestions for the efficiency
and effectiveness in performance are;
Re-structure and re-organize the job and responsibilities so that there is
efficiency in job completion.
Proper maintenance of computers and other devices should be ensured timely
in regular basis.
Increase the staffs because daily transaction is increasing continuously.
The organization should improve its departmental overload which is now for
few staff only.
35
Reference
Books:
Websites:
Annex
Table: List of Brokerage firms in Nepal