BPCL Digital Tender

Tender for Selection of Bidder for Implementation of the Command & Control Centre
as part of BPCL Digital Initiatives
Bharat Petroleum Corporation Limited
Tender No: 73448 CRFQ No: 1000352329 dated 21.05.2020

Corporate Strategy & Business Development
Bharat Bhavan III, Walchand Hirachand Marg,
Ballard Estate – Mumbai 400 001
Date of Submission: 12.06.2020 @ 1400 Hrs
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Contents
Notice Inviting Tender............................................................................................................................. 3
Annexure 1: Bid Evaluation ..................................................................................................................... 7
1.1 Bid Evaluation Methodology ......................................................................................................... 7
1.2 Techno-Commercial Bid Evaluation .............................................................................................. 7
1.2.1 Bid Qualification Criterion (BQC) ........................................................................................... 7
1.2.2 Technical Requirements ......................................................................................................... 9
1.3 Quality Score Bid Evaluation ....................................................................................................... 10
1.4 Price Bid Evaluation .................................................................................................................... 12
1.5 Combined Quality and Price Bid Evaluation ............................................................................... 13
Annexure 2: Terms of Reference .......................................................................................................... 15
2.1 Bidder Scope of Work ................................................................................................................. 17
2.1.1 Context ................................................................................................................................. 17
2.1.2 Scope of Work – Platform requirements ............................................................................. 25
2.1.3 Scope of work - Implementation, Operation and Maintenance .......................................... 37
2.2 Delivery & Implementation Schedule ......................................................................................... 48
2.3 Service Level Agreement (SLA) and Penalty ............................................................................... 49
2.4 BPCL’s Minimum IT, Digital Security & Governance Requirements: .......................................... 54
2.5 Architecture Guiding Principles and Standard Protocols ............................................................ 55
2.6 Use of Original Software, OEM/ISV Criteria ................................................................................ 56
Annexure 3: Contract Terms and Conditions ........................................................................................ 57
Annexure 4: Instructions to Bidders ..................................................................................................... 77
Annexure 5: Template for Submitting Queries for Pre-bid Meeting .................................................... 82
Annexure 6: Pro forma for Integrity Pact (IP) ....................................................................................... 83
Annexure 7: Pro forma for Non-Disclosure Agreement (NDA) ............................................................. 87
Annexure 8: Vendor Code Creation Form............................................................................................. 91
Annexure 9: Pro forma for Performance Bank Guarantee ................................................................... 94
Annexure 10: OEM/ISV Declaration Form ............................................................................................ 95
Annexure 11: Response to BQC Criteria a, Proven Track Record ......................................................... 96
Annexure 12: Response to BQC Criteria a and Quality Bid Criteria 1 - Certificate from TPIA .............. 97
Annexure 13 Response for Evaluation Criteria - 1 ................................................................................ 98
Annexure 14: Common NEFT Mandate Form ....................................................................................... 99
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Notice Inviting Tender
1) Bharat Petroleum Corporation Limited (hereafter referred to as “BPCL”) is a Fortune 500 company
and a vertically integrated Navaratna energy company in India, with a strong network of about
15,000 retail outlets spread across India with a market share of more than 25%. It has four
Refineries (2 in Joint Venture), above 100 terminal Installations and depots, 50 LPG bottling plants,
4000+ LPG distributors and 37 aviation stations.
2) BPCL’s sales and marketing team has a legacy of leading the industry having pioneered several
initiatives such as the loyalty programmes, RO automation, plant automation, LPG systems etc. In
our endeavor to remain at the top percentile performance, we perceive a significant opportunity in
adopting the latest available technologies. Over the last few years, several technology and digital
projects have been taken up by the various marketing Business Units (BUs) and Corporate
Strategy. These include the Retail BU, the LPG BU, the Lubricants BU, the Industrial & Commercial
BU, the Aviation BU and other marketing entities. It is envisaged to set-up a Command and Control
Centre for specified BUs in order to augment controls on the operations.
3) The Command and Control Centre (C&C) will communicate with three business units of BPCL
namely Retail, LPG and Industrial and Commercial (I&C). Each of the business units (BU) have
multiple functional units and systems generating data across multiple parameters which need to be
mapped to Key Performance indicators. C&C also needs to send commands to the functional units
and systems to control them as and when necessary. This bidirectional communication has to be
achieved by establishing synchronization with existing systems through APIs, standard internet
protocols or using similar industry standard methods. This will be a centralized and scalable solution
to meet the needs of Retail, LPG and I&C to monitor and control the exceptions across their supply
chain, depot location, RO, operations, etc. The solution must have following key characteristics,
I. A comprehensive architecture covering all applications and field data (internal and external)
of the three BUs – Retail, I&C and LPG
II. Mapping of data generated from different systems to Key Performance Indicators
III. Central reporting and analytics - fetching data from different systems for consolidated view
IV. Integration and correlation among different systems to provide situation awareness to
relevant stakeholders
V. Provision of automatic and adaptive workflows for effective situation management by
enforcing established Standard Operating Procedures (SOPs)
VI. Bidirectional communication to enable control of available equipment through APIs,
standard internet protocols, or similar industry standard methods
VII. Real time monitoring, predictive analytics, and optimization capabilities
VIII. Must be secure, robust, resilient and scalable to meet the growing needs of business and
the dynamic IT environment
4) Bids are invited from “System Integrator” who will Implement the platform of Command and Control
Center and also deliver other systems like video analytics and a communication centre for response
and collaboration for cases of incidence and exception. The Bidder has to implement the video
analytics solution at 280 locations spread across India on edge appliance for video analytics and
provide comprehensive maintenance for 5 years. The Bidder is solely responsible for running the
solution, hence the Bidder is advised to choose platform providers / OEMs who are reliable and
have established track record to ensure continuity of the solution over its lifetime.
5) Please visit the website https://bpcleproc.in for participating in this tender process and submitting
your bids/documents online against E Tender no: 73448
6) BID SECURITY: Bidders shall have to submit an Earnest Money Deposit (EMD) of Rs. 10 lakhs.
Please refer Annexure 4 for Instructions to Bidders for more details.
7) INTEGRITY PACT (IP): IP is a pact between BPCL (as a purchaser) on one hand and the Bidder
on the other hand stating that the two parties are committed to each other in regard to ensuring
transparency and fair dealings in this procurement activity. Bidders shall have to essentially sign
this pact, for participating in this tender, as per the pro-forma given at Annexure 6. The salient
features of this pact are:
a. Pro-forma of Integrity Pact shall be uploaded by the Bidders along with the bid documents,
duly signed by the same signatory who is authorized to sign the bid documents. All the pages
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of the Integrity Pact shall be duly signed. Bidder’s failure to return the IP Document duly
signed along with the bid documents by the bid submission deadline (given on page 1) shall
result in the bid not being considered for further evaluation.
b. If the Bidder has been disqualified from the tender process prior to the award of the contract
in accordance with the provisions of the Integrity Pact, BPCL shall be entitled to demand and
recover from the Bidder, Liquidated damages amount by forfeiting the EMD/Bid security as
per provisions of the Integrity Pact.
c. If the contract has been terminated according to the provisions of the Integrity Pact, or if BPCL
is entitled to terminate the contract according to the provisions of the Integrity Pact, BPCL
shall be entitled to demand and recover from the Bidder, Liquidated Damages amount by
forfeiting the Security Deposit/ Performance Bank Guarantee/ Supply and Performance
Guarantee as per provisions of the Integrity Pact.
8) For any queries / Clarification on Tender Technical Specifications / Commercial points and other
terms and conditions of the tender, Please contact
Name of the Procuring Officer (PO) Ankur Rustgi, Team Member – Corporate Strategy
Email ID [email protected]
Office Address Bharat Petroleum Corporation Ltd, 4&6 Currimbhoy Road,
Ballard Estate, Mumbai 400001
Contact No. +91 77427 73333
Name of the Procuring Officer (PO) Samarth Derdekar, Team Member – Corporate Strategy
Contact No. +91 99606 25678
Name of the Procuring Head Rahul Tandon, General Manager – Corporate Strategy
Contact No. +91 99202 67766
9) Only in case of any complaints regarding the Tender / Tender Conditions, Please contact the
following Independent External Monitors (IEM)
Name Shri. Vikram Srivastava Shri. Virendra Bahadur Shri. Sudhir

Singh Chowdhary
Email ID vikramsrivastava1973@g [email protected] Sudhirchowdhary38@y
mail.com ahoo.com
Address E-202, Second Floor , H.No. B-5/64, Vineet Khand, Flat No 203, Adarsh
Greater Kailash Part 2, Gomati Nagar, Lucknow – CGHS Ltd, Plot No 67,
New Delhi – 110048 226010 Sector – 55, Gurugram
Contact 09810642323, 8853760730, 9416045656,
No.
10) STRUCTURE OF THE TENDER: The tender is proposed to be a THREE part bid system
comprising of Techno-commercial Bid, Quality Score Bid and Price Bid. Based on the Techno-
commercial evaluation, the bidders will be shortlisted for Quality Score evaluation as well as Price
Bid Evaluation. Please visit the website https://bpcleproc.in for online participation in this tender
and submitting bid. The E-Tender consists of the following annexures. Bidders are requested to
carefully study the same to ensure that their bids are complete in all respects:
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Sl. No. Document Type Annexure
1 Bid Evaluation Annexure 1
2 Terms of Reference Annexure 2
3 Contract Terms and Conditions Annexure 3
4 Instruction to Bidders Annexure 4
5 Template for Submitting Queries for Pre-bid Meeting Annexure 5
6 Pro-forma for Integrity Pact (IP) Annexure 6
7 Pro-forma for Non-Disclosure Agreement (NDA) Annexure 7
8 Vendor Code Creation Form Annexure 8
9 Pro-forma for Performance Bank Guarantee Annexure 9
10 OEM/ISV Declaration Form Annexure 10
11 Response for BQC Criteria a, Proven Track Record Annexure 11
12 Response to BQC Criteria a, & Quality Bid Criteria 1
Annexure 12
Certificate from TPIA
13 Response for Quality Bid Creteria-1 Annexure 13
14 Common NEFT Mandate Form Annexure 14
11) PRE-BID MEETING: A pre-bid meeting has been arranged on 29.05.2020, 10:00 hours IST virtually
through Microsoft Teams due to lockdown / Covid – 19
Parties desiring to attend the pre-bid meeting are requested to send a prior intimation by email
along with Name, Email ID of all the participants and also share all the queries (as per the prescribed
format in Annexure 5 by email to [email protected] and
[email protected] ) at the latest by 28.05.2020, 17:00 hrs.
Invites shall be sent by BPCL to all the interested parties whose details have been received by the
above mentioned cutoff time. It is the responsibility of interested participants to arrange for
infrastructure at their end for joining the e-meeting.
12) BID SUBMISSION: The Bidders are requested to refer Annexure 4 for Bidding Process for E-
Tender and may also consult our service provider M/s. E-Procurement Technologies Ltd. (ETL).
Bidders have to necessarily log on to our site https://bpcleproc.in and search for the Tender/ System
Id (given on Page-1) for participation and submitting the E-Bid. Your online bid should be submitted
on or before the due date of this tender.
13) LAST DATE FOR BID SUBMISSION: Your bid should be submitted online on or before the due
date i.e. 12th June 2020, 14:00 hours IST. Bids/ Offers shall not be permitted in E-Tender System
after the tender due date/ time. Hence, no bid can be submitted after the due date and time of
submission has elapsed. Vendors are advised in their own interest to ensure that their bids are
submitted in E-Procurement System well before the closing date and time of bid submission. No
manual bids/ offers along with electronic bids/ offers shall be permitted. Bids not in the
prescribed format, are liable to be rejected.
14) DIGITAL SIGNATURE: The tender documents along with Annexure thereto and Price Bids shall
be required to be digitally signed with a Class II B or above digital signature by the authorized
signatory. The authorized signatory shall be:
 Proprietor in case of proprietary concern.
 Authorized partner in case of partnership firm.
 Director, in case of a Limited Company, duly authorized by its Board of Directors to sign.
If for any reason, the proprietor or the authorized partner or director as the case may be, is unable
to digitally sign the document, the said document should be digitally signed by the constituted
attorney having full authority to sign the tender document and a scanned copy of such authority
letter and also the power of attorney (duly signed in the presence of a Notary public) should be
uploaded with the tender. Online submission of the tender under the Digital Signature of the
authorized signatory shall be considered as token of having read, understood and totally
accepted all the terms and conditions of this tender.
15) Bidders, on the Black / Holiday List of BPCL / MoP&NG / Oil PSE shall not be considered.
Additionally bidders who offer Platforms and Other Solutions in this tender of such Black / Holiday
listed parties shall also not be considered .BPCL reserves the right to accept or reject any or all the
Offers at their sole discretion without assigning any reason whatsoever. BPCL’s decision on any
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matter shall be final and any Bidder shall not enter into correspondence with BPCL unless asked
for. BPCL may call for additional documents if required. BPCL would also consider information
already available with them regarding Bidder’s credentials.
16) SUPPORT DESK: In case of any clarification pertaining to E-Procurement Process, the Bidder may
contact ETL on Contact Numbers and E-Mail Ids, as appended below.
All India
Phone +91 79 4001 6868, +91 93745 19729

Email [email protected] , [email protected] , [email protected]
Thanking you,
Yours faithfully,
For Bharat Petroleum Corporation Ltd.
Rahul Tandon
General Manager – Corporate Strategy
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Annexure 1: Bid Evaluation
1.1 Bid Evaluation Methodology

It is a THREE-PART-BID E-Tender constituting of:
a. Techno-Commercial Bid
b. Quality Bid
c. Price Bid
Bid Qualification Criterion and Technical Requirement as specified in Section 1.2 below, shall form part
of the Techno-Commercial Bid of the tender.
Quality Bid (i.e. 2nd Part of the tender) of only those Bidders shall be opened who qualify in the Techno-
Commercial Bid. Such bidders shall be required to make a presentation to obtain their Quality Score.
For this purpose they may be required to come to BPCL’s office or any other location in India as decided
by BPCL. All costs including cost of travel, cost for set up for the demonstration, presentation, etc shall
be borne by the Bidder.
Price bid (i.e. 3rd Part of the tender) of only those Bidders would be opened who obtain a Quality Score
of at least 70 marks (out of a total of 100). BPCL will follow the Quality and Cost Based Selection
Process (QCBS). The overall evaluation shall carry 80% weightage to Quality Score and 20%
weightage to Price Bid. Thereby, the Bidder with the highest score on Quality and Cost based (QCBS)
evaluation will qualify as the Successful Bidder.
1.2 Techno-Commercial Bid Evaluation

The techno-commercial evaluation shall be done as detailed in Clause 16 of the Annexure 4
(Instruction to Bidders). It would also include meeting the entire Bid Qualification Criterion and
compliance to all the Technical Requirements as specified below.
1.2.1 Bid Qualification Criterion (BQC)

Only bidders meeting all of the following BQC shall be considered for further evaluation.
a. Proven Track Record
Bidder should have experience of Bidder to submit/ upload following documents

implementation C&C Platform/Solution in support of their claim:
projects during last 5 years (as on the due date
of submission of the bid) as per the value given  Document as per Annexure 11 on bidder
below: letterhead
 Annexure 12 duly verified and certified by TPIA
 1 project costing not less than Rs. 3 Cr which is registered under “NABCB accredited
each (including taxes) bodies as per requirement of ISO/IEC17020 as
Or Type A” in QCI NABCB website
 2 projects costing not less than Rs. 1.9 Cr http://nabcb.qci.org.in/accreditation/reg_bod_ins
each (including taxes) pection_bodies.php as on date of verification of
Or documents. All charges of the Third party for
 3 projects costing not less than Rs. 1.5 Cr attestations and verification shall be borne by the
each (including taxes) bidder
Please note that the Platform proposed in this

tender should have been implemented in at
least one of the above mentioned projects
Experience of implementing C&C Platform/

Solution means Platform/ Solution Installation,
Configuration, Customization, Service and
deployment for MES/ SCADA/ RTU/ Grid/
Automation system/ Historian in Oil and Gas
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/Process Plant/ Mining/ Power / Infra Utility
sector in India or Abroad
Note:
1) In case of composite PO that includes both for providing the platform and
implementing/customizing/maintaining the same, and itemized costs are not available, 20% of total
value will be considered as project value for evaluation. If the bidder has provided services for
operations / call center, etc., then the value of these services will not be considered as project value
for evaluation
b. Financial Capacity
I. The bidder should have achieved a Bidder to submit/ upload following documents in
Minimum Average Annual Financial support of their claim:
Turnover of Rs. 15 Crores per annum as
per the Audited Financial Statements Audited Balance Sheets and Profit & Loss
(including Balance sheet and Profit and accounts of the bidder for the previous available
Loss Account), during the last three three consecutive accounting years prior to the
consecutive accounting years. due date of bid submission (English language
only).
II. Net worth of the bidder should be
positive as per the Audited Financial
Statements of latest of the last available
three consecutive accounting years. The
net worth is defined as Share Capital +
Reserves & Surplus.
c. Maturity of Bidder on Services and Process Level
Bidder must have Minimum CMMI level 3 Bidder to submit/ upload self-attested copy of
maturity level of process areas valid CMMI Certificate
d. Credentials of the Technology Platform
The platform proposed for this tender should Bidder to submit/ upload following documents in
have been deployed and implemented, support of their claim:
integrating a minimum of two of the five below 1) OEM declaration on platform deployment
mentioned areas for at least 1 client with name of project and details of areas
integrated as per Annexure 13
1) IoT instruments like CCTV/Controller/Grid
etc.
2) SCADA / MES / RTU etc
3) ERP or workflow (SoP)
4) Automation systems/Application (PLC /
Actuators etc.)
5) Data Lake/ Data Warehouse
e. Communication System / VA Capabilities
VA and Communication Systems OEM/ISV Bidder to submit/ upload following documents in

should have authorized presence in India either support of their claim:
directly or through channel partner(s) for after
sales/service as on the date of floating the Bidder to give declaration online and provide
tender. required details including Organization Name,
Address and Contact Details
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1.2.2 Technical Requirements
The proposed solution should adhere to the following minimum technical requirements
Sl. No. Platform Capabilities

1 Platform to have ability to control bi-directional control of field devices
2 Platform to be web responsive
3 Platform should have capability to monitor real time information from instruments like
CCTV, Field Sensors, etc.
4 Platform should be able to be deployed on any of the cloud service provider
5 Platform should handle all the data securely using HTTPS protocol
6 Platform should be compliant with interoperability so that it can integrate with any
standard protocol or system available
7 Platform should be able to integrate using API or integration adaptors
8 Platform should have most of the features configurable, however it should be
customizable using objects/libraries/other programming languages
9 Platform should be able to integrate with any authorization system for sign on like SSO,
LDAP etc.
10 Platform should have the capability to integrate with multiple independent automation
systems
11 Platform should have the capability to integrate with multiple database systems
OEM/ISV is required to submit signed and stamped copy of declaration as per Annexure 10 and upload
it in the e-procurement portal
Note:
 All charges of practicing TPIA, if any, for document attestations and verification shall be borne by
the Bidders.
 For the purpose of techno-commercial evaluation, BPCL reserves the right to verify information
submitted and/or inspect the facilities implemented by the Bidder, and/or request the Bidder to
submit additional documents/information/ clarifications as and when required. BPCL also reserves
the right to independently assess the capability and capacity of the Bidder for execution of the
project.
 BPCL decision on any matter regarding evaluation of the Bidders shall be final.
 Bidding Company’s Profile: In case, Bidder is a Group Company, then credential of Parent/Group
companies can be considered to establish the Bid Qualification Criteria and Quality Score Bid
Evaluation.
Group companies are defined as under:
 Group Company - Parent Company and Direct Subsidiaries: If the Parent Company directly
holds 51% or more of the equity share capital in their subsidiary companies, then such
subsidiary companies are called direct subsidiaries and shall be considered as part of group
companies.
 Group Company - Parent Company and Indirect Subsidiaries: If 100% subsidiary of the Parent
Company holds 100 % of the equity share capital in their subsidiary companies (including
100% subsidiary companies of 100% subsidiary companies), then such subsidiary companies
are called indirect subsidiaries and shall be considered as part of group companies.
 Documents required in evidence of group-company:
o Company profile
o Annual report
o Letter from the Parent /Subsidiary Company giving details of holding.
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1.3 Quality Score Bid Evaluation
All bidders qualifying in the first-part of the bid would be invited to make a presentation to obtain their
Quality Score. The competency of the bidders to execute this Work and the capability of the proposed
platforms should clearly reflect during their presentation. Presentation should emphasize on the Quality
Score matrix parameters given below and the details thereof shall have to be submitted separately
along with the Quality Score bid, as per format in Annexure 13 and Annexure 12. Bids of those bidders
who fail to make presentation shall be summarily rejected.
Quality Score shall be accorded using the criterion given below:
Quality Score Matrix

No. Factors Maximum Parameters
Marks
1 Solution / Platform 30 The Proposed Platform for BPCL in this tender should
should have been have been implemented in projects (completed in the
successfully last 5 years) meeting the following requirements
implemented in India - Value of the Project is at least Rs. 6 crore
or abroad - Integrate minimum 3 out of the following 5 systems in
each contract
1) IoT instruments like CCTV/Controller/Grid etc.

2) SCADA / MES / RTU etc.
4) Automation systems/Application (PLC / Actuators
etc.)
No. of contracts / projects >= 3 : 30 marks

No. of contracts / projects = 2 : 20 marks
No. of contracts/ projects = 1 : 10 marks
Documents to be provided for each contract mentioned:
1. Declaration from OEM as per Annexure 13
2. Annexure 12 duly verified and certified by TPIA which is

registered under “NABCB accredited bodies as per
requirement of ISO/IEC17020 as Type A” in QCI NABCB
website http://nabcb.qci.org.in/
accreditation/reg_bod_inspection_bodies.php as on date
of verification of documents. All charges of the Third party
for attestations and verification shall be borne by the
bidder
2 Bidders' Certification 10 Bidder organization's Service level Certification for
for Service Delivery Bidders
CMMI Level 5 : 10 marks

Documents to be provided:
Provide self-attested copy of the valid certification

3 Demonstration of 35 C&C platform capabilities and its features in line with
Platform the requirement of functionalities:
1) Exception creation based on event at platform
and execution,
- Complete end to end cycle : Max 5 Marks
- Notification via Email/SMS : Max 5 Marks
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2) KPI monitoring, reports and dashboards :
- Real-time information from instrument :
Max 5 Marks
- Various type of reports : Max 5 Marks
3) Bi-directional control of devices such as FCC
shutdown : Max 5 Marks
4) Asset mapping on GIS and Drilldown/Onscreen
for information : Max 5 Marks
5) UI/UX : Web responsive, ease in navigation,
user friendly : Max 5 Marks
Bidders are required to demonstrate the functionality /

feature mentioned above along with examples / use
cases of platform deployment
Bidders are required to upload solution document (if

any) relevant to the demonstration at the time of
bidding on BPCL e-procurement portal.
4 Demonstration of 10 Video Analytics of following 5 use cases with minimum
Video analytics 90% accuracy using video feed ( live/recorded)
1) No Safety Belt : 2 Marks
2) No Helmet : 2 Marks
3) Intrusion Detection : 2 Marks
4) Vehicle Count/Queue Management : 2 Marks
5) Automatic Number Plate Recognition (ANPR) :
2 Marks
Bidders are required to demonstrate the use cases
mentioned above along with examples of solution
deployment
Bidders are required to upload solution document (if

any) relevant to the demonstration at the time of
bidding on BPCL e-procurement portal.
5 Demonstration of 15 Bidders are required to make presentation on 3 case
Capabilities of studies demonstrating its capabilities of implementation
Bidder and quality of of the proposed or similar platform as per criteria 1
approach mentioned in this section. Each case study to be
evaluated for Max 5 marks each.
Bidders are required to capture the following points

during their presentation :
- Implementation Approach
- Integration Approach (Type of integration)
- Number of systems/tags/instruments handled
Total 100
Note:
Demonstration:
1. The Bidder Presentation/Demo shall be conducted at a location (physical/virtual) decided by BPCL
at a later point of time. All costs including cost of travel, cost for set up for the presentation etc.
shall be borne by the Bidder.
2. Bidder shall setup all required software on cloud environment and shall showcase product demo
at BPCL premises.
3. The Bidder’s responses shall be appropriately recorded and scored.
4. Decision of the BPCL’s Evaluation Committee shall be final and binding in this regard.
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1.4 Price Bid Evaluation
The price bid of only those bidders shall be opened who obtain a minimum Quality Score of 70%. The
price bid evaluation shall be for the aggregate amount for the entire project
Price bid Template:
Total
Unit of Total Unit Tax Total
Sl.No Item Cost (Ex.
Measure Quantity Cost Rate Cost
Tax)
C&C Platform and it's
Lump-
1 components (All 1
sum
License/Modules Inclusive)
AMC of C&C Platform
2 License & Modules per year Per year 4
after 1 year warranty
VA Solution at RO (10 Per
3 150
Analytics at one location) device
Per
AMC VA Solution at RO (10 device
4 2400
Analytics at one location) per
quarter
VA Solution at Terminals and
Per
5 LPG Plants (upto 20 130
device
Analytics at one location)
AMC VA Solution at Per
Terminals and LPG Plants device
6 2080
(upto 20 Analytics at one per
location) quarter
Implementation Cost of C&C Lump-
7 1
Platform sum
Platform Maintenance Per
8 16
Support quarter
Call Centre Solution ( SaaS- Per user
9 1392
30 User) per month
Operator Cost Year 1(per Per man
10 240
man month) month
11 288
man month) month
12 288
man month) month
13 288
man month) month
14 288
man month) month
Man-day Rate for
Per Man-
15 Modifications / Change 1000
day
Request
Total
Note:
1. Rates should be quoted strictly as per above and in no other manner.

2. The quantities determined are indicative and BPCL reserves the right to change the quantities
3. Annual AMC changes quoted in line item 2, 4 and 6 against item 1, 3 and 5 respectively cannot
be less than 8% of the respective values.
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4. The break-up of the various items in the bill of materials in the price bid including licence
cost, implementation cost, AMC, O&M charges, Operator cost, etc should be in line with
market reality. In case BPCL finds a mismatch in the bidders quote, for payment
purpose, it reserves the right to realign the cost components amongst various heads
while keeping the total contract value constant.
5. The price quoted by the Bidder shall include all software(s) required to implement the SOW as
stated in TOR of tender. If the Bidder requires any additional software to deliver the scope of
work as mentioned in Annexure 2 and it is not explicitly mentioned in the price bid, the
successful bidder shall provide the required software without any additional commercial
implications to BPCL.
6. Platform maintenance support includes additional development, integration etc with in the
envisaged scope of work in this document including Future Integration for supporting systems
and upcoming OT systems, new interlocks at existing as well as new locations during contract
period
7. Man month rates will be used for any change request/modification beyond the scope of work
mentioned in current document
The price bid score of a bidder will be relative to the lowest price bid of all the bidders whose price bid
have been opened.
1.5 Combined Quality and Price Bid Evaluation

For all the qualified bidders whose price bid have been opened, a combined score (S) shall be
determined by according 20% weightage to total price bid score and 80% weightage to the Quality
score, as per the following formula:
Combined score S of a bidder A = 80 %* (Quality Score of A) + 20% * ((Lowest Total Price Bid) / (Total
Price Bid of A))*100
On basis of the above combined score, the bidder shall be ranked in terms of the combined score
obtained. The bidder with the highest combined score (H-1) shall be declared successful.
Quality and total price bid evaluation process has been illustrated in the table below:
(i) (ii) (iii) (iv)

Total Relative Combined Quality & Total Price Bid Score
Quality Price Total Price
Column(iv) +
No Bidder Score Bid in Bid Score 80% x 20% x
Column(v)
(Q) a (Lacs) (PLowest/P x Column(i) Column(iii)
(S)
(P) b 100) c
1 ABC 88 600 75 70.4 15 85.4
2 DEF 80 500 90 64 18 82
3 GHI 72 450 100 57.6 20 77.6
4 XYZ 65 NA NA NA NA
 Quality Score (Q) of individual bidder after presentation to evaluation committee.

 Total Price bid (P) opened for bidders getting qualifying marks in the Quality Score evaluation
 Relative total price bid score of all the bidders getting qualifying Quality Score
 Final calculation of Quality and total price bid score (S) of all the bidders getting qualifying
quality score
XYZ did not get qualifying Quality Score as it has not scored 70 marks (column (i)). Hence his price bid
has not opened and he was not considered for further evaluation. DEF and GHI are not the highest
combined score (i.e. Quality score + total price bid score) bidders and hence not selected.
ABC is the highest combined scorer (H-1) bidder and would be selected as the successful bidder.
13
In case the combined score of two (2) or more bidders is exactly same, then the bidder with the highest
Quality score would be considered as the successful bidder.
BPCL reserves the right to negotiate the commercials with the said successful bidder. Thereafter BPCL
will follow internal procedure for necessary approvals and proceed with notification of award of the
contract.
14
Annexure 2: Terms of Reference
List of Abbreviations
No. Acronym Full Form
1 ACD Automatic Call Distributor
2 AI Artificial Intelligence
3 API Application Programming Interface
4 ATG Automatic Tank Gauge
5 BU Business Unit
6 C&C Command and Control Centre
7 CCTV Close circuit Television
8 CEP Customer Engagement Portal
9 CRM Customer Relationship Management
10 EAM Enterprise Asset Management
11 EM Electro Mechanical lock
12 ERP Enterprise Resource Planning
13 ESD Emergency Shut Down
14 FCC Forecourt Controller
15 FIFO First In First Out
16 FTP File Transfer Protocol
17 GPS Global Positioning System
18 HSD High Speed Diesel
19 HTTP Hyper Text Transfer Protocol
20 I&C Industrial & Commercial
21 ISV Independent Service Provider
22 iVA Intelligent video Analytics
23 IVR Interactive Voice Response
24 KPI Key Performance Indicator
25 KSRTC Karnataka State Road Transport Corporation
26 LDAP Lightweight Directory Access Protocol
27 LIFO Last in First Out
28 LPG Liquefied Petroleum Gas
29 LRC Load Rack Computer
30 LRC Loading Rack Computers
31 MCP Manual call point
32 MPD Multi Product Dispenser
33 MS Motor Spirit
34 NPND No Printing No Dispensing
35 NVR Network Video Recorder
36 OEM Original Equipment Manufacturer
37 OIC Operator Interface Computer
38 OLD O-ring Leak Detection
15
39 OTP One time password
40 PLC Programmable Logic Controller
41 PO Purchase Order
42 RFID Radio Frequency Identification
43 RO Retail Outlet
44 ROSOV Remote Operated Shut Off Valve
45 RSP Retail Sell Price
46 SCADA Supervisory Control and Data Acquisition
47 SIP Session Initiation Protocol (SIP)
48 SOAP Simple Object Access Protocol
49 SOP Standard Operating Procedure
50 SSO Single Sign On
51 STQC Standardisation Testing and Quality Certification
52 TAS Terminal Automation System
53 TFM Total Fuel Management
54 TLFG Tank Lorry Filling Gantry
55 TWFG Tank wagon Filling Gantry
56 VLD Valve leak Detection
57 VoIP Voice Over Internet Protocol
58 VTS Vehicle Tracking System
59 XML Extensible Mark-up language
16
2.1 Bidder Scope of Work
2.1.1 Context
2.1.1.1 Retail BU:
Retail BU primarily undertakes handles distribution of Motor Spirit (MS or Petrol) and High Speed Diesel
(HSD). Retail BU has two functional areas i.e. Terminal (Depot) and Retail Outlet. Terminal acts a filling
station to tankers (Lorries) which carry MS and HSD to Retail Outlets. Retail Outlets acts as filling station
to end consumers. In order to facilitate the functionalities there are many systems and sub systems in
each functional area.
i) Retail Outlets: Approx. 15000 RO’s and 13 Interlocks at each R.O.

Retail outlets (RO) are the retail points from where the products are sold to end consumers. BPCL offers
multiple products to consumers at RO through Multi Product Dispenser (MPD). These MPDs have
mechanical system and electronic system. Mechanical system involves pump, valves and nozzles while
electronic system consists of flow meter, authentication system, displays and keypads.
There are underground storage tanks which store the products to dispense through MPDs connected
via underground piping system. Each tank has level monitoring system called as Automatic Tank Gauge
(ATG). ATG provides real time data of the remaining stock in underground tanks along with temperature
and density.
17
To monitor the entire process at RO, there is a managing unit called as Forecourt controller .
NeoHOS Architecture
Forecourt Controller (FCC) provides authorization to MPD for dispensing the fuel and transfer the
transaction data from MPD to NeoCloud solution hosted on Cloud. Stock levels feeds are provided to
FCC from ATG. Stock and consumption data is fed from FCC to the Retail Automation System (RA)
through which, dashboards and reports are prepared. Retail Sell Price (RSP) details are fed to the FCC
through SAP via NeoCloud solution. Payment details through the Point of Sale are fed into the FCC to
complete a typical sales transaction of a customer. Overall system is connected to loyalty server and
bank servers for various mode of payments.
FCC also provides functionality to control all the systems at RO. All the equipment can be controlled as
and when necessary through “Interlocks”. The Interlocks provide facility to ensure adherence to safety
and business compliances at an RO.
All the FCCs at the Retail Outlets (including Consumer pumps of I&C) are connected to a central system
called “NeoHOS”. NeoHOS is based on Azure platform and can provide connectivity via REST and
Web server APIs. NeoHOS API Application developed using NodeJs and it contains around 60+ APIs.
Some of the typical Interlocks w.r.t. Retail Outlets:
# Inter-Lock Name Inter-Lock Mode

1 ATG Communication Failure Nozzles connected to an ATG probe to get locked in
Interlock case that ATG probe fails
2 Auto RSP Interlock Nozzles to get locked in case Auto RSP is not changed
at 6 am
3 Auto RSP Mismatch Interlock Nozzles to get locked in case there’s mismatch in SAP
RSP and running Auto RSP
4 NPND (No print No Dispensing) Nozzles can operate only in NPND mode
Interlock
5 Testing Interlock Nozzles to get locked if Test quantity exceeds the
parameter value or if testing is not done in 24 hours
6 TT (Bulk Receipt) Decantation Nozzles to get locked during decantation w.r.t. signal from
Interlock ATG (to address simultaneous decantation, sales from a
tank)
7 Tank Level Low Interlock Nozzles to get locked if Tank stock is below threshold
18
# Inter-Lock Name Inter-Lock Mode
8 Water Level High Interlock Nozzles to get locked if Water level is more than threshold
(EBMS – Nil water)
9 Preset Vs Actual Interlock Nozzles to get locked if number of pre-set mismatch
transactions in a certain period is more than threshold.
10 Density Interlock Nozzles to get locked in case of density variance
11 Network Connectivity exception Nozzles to get locked in absence of Network after a
threshold time; In case the outlet is offline parameters to
be captured to take suitable action
12 Nozzle/Bay interlock Nozzles to get locked if BPCL desires so
13 Unauthorised product receipt Tracking with respect to SAP invoice and ATG
reading/Geo fence of tank lorry
ii) Retail Terminal (Depot) 75 Depot:
Retail terminal sometimes known as Depot is filling station of carriers or tanker Lorries (T/L) which carry
products to Retail Outlets.
At the Terminals all the Lorries use RFID system within an allocated bay area (filling station). Post
loading, the lorry is locked and secured using a special equipment called EM Lock. It is then assigned
a delivery location and a path. In transit it is constantly monitored using system called as “Vehicle
Tracking System” or VTS.
The systems at the Terminal for storage and dispensing of the product are similar to that of the RO but
on larger scale. All these systems at Terminal are governed by a special management system called
“Terminal Automation System” (TAS).
iii) Terminal Automation System (TAS)

TAS looks after almost all the interlocks/ PLC / SCADA and systems at the Terminal. It takes inputs
from Storage Tanks gauges, SAP etc. and also has interlock facility to ensure adherence to compliance
and safety. TAS provides access to these interlocks through various communication channels like APIs.
19
Typical Interlock implemented at Terminal are below:
# SUPERCRITICAL INTERLOCKS
Tank overfill prevention- closure of tank inlet Remote Operated Shut Off Valve (ROSOV)
1
upon activation of high level switch
2 Plant ESD - closure of tank ROSOVs
3 Plant ESD - power shutdown after process shutdown
4 Rim seal fire protection system - Fire detection & suppression
5 HCDS - Audio visual alarm in control room, audio alarm in field
6 Earthing failure - loading to stop through batch controllers at TLFG/TWFG
Critical Interlocks
Tank overfill prevention- closure of tank inlet Motor Operated Valve (MOV) & tripping of
1
receipt pumps upon activation of high level switch
2 Tank overfill prevention – sound the hooters
3 Plant ESD - Closure of tank MOVS & tripping of product pumps
4 Plant ESD – sound the hooters
5 Dyke drain valve position indication & annunciation system at tank farm
# SUPERCRITICAL INTERLOCKS (PROCESS)
Pulse Security Alarm - Shall be configured as "Dual pulse" for base & blended product in
1
batch controller (BCU) and BCU to terminate loading operation on occurrence of alarm.
K factors - Any change in k-factors/meter factors of Base, Blended or Additive products in

2 BCU to be recorded in TAS (at least last 10 K-factor/meter factor change history should be
available in LRC).
No flow alarm - Shall be in enabled state and BCU to terminate loading operation on
3
occurrence of no flow alarm for Base, Blended or Additive products.
Low flow alarm - Shall be in enabled state and BCU to terminate loading operation on
4
occurrence of low flow alarm for Base, Blended or Additive products.
Un-Authorized Flow alarm - Shall be in enabled state and BCU as well as LRCs and OICs
5
to raise alarm whenever unauthorized flow is sensed.
Meter Overrun Alarm - Shall be in enabled state and BCU to terminate loading operation on
6 occurrence of meter overrun alarm (for product recipe); further, loading pumps of
corresponding product to stop.
Blend Overdose Alarm - Shall be in enabled state and BCU to terminate loading operation
7
on occurrence of blend overdose alarm.
Blend Under-dose Alarm - Shall be in enabled state and BCU to terminate loading operation
8 on occurrence of blend under-dose alarm.
20
Additive Overdose Alarm - Shall be in enabled state and BCU to terminate loading operation
9 on occurrence of additive overdose alarm.
Additive Under-dose Alarm - Shall be in enabled state and BCU to terminate loading operation
10 on occurrence of additive under-dose alarm.
Operability Index :
The below table illustrates the various weightages of functionality which shall form part of the
operability/safety index calculation for any location.
SI.No Functionality/Equipment Weightage
1 Available Fire Water Qty. (pump-able) as per OISD requirement 20%
2 Functioning of Supercritical Interlocks 20%
3 Fire Engine in Auto-Mode (Either 3 out of 5 or 2 out of 3) must be in auto 20%
4 Functioning of Critical Interlocks 15%
5 Functioning of Process Interlocks 10%
6 Availability of Foam Qty. in mother tanks (> 90%) as per OISD requirement 10%
7 Fire Fighting System in Auto Mode (Pressure at farthest point of FF line> 7 5%

Kg /cm2 or if pressure is > 7 Kg/cm2 & jockey run signal is available then
interlock is ok
2.1.1.2 Industrial and Commercial (I&C) BU:

I&C supplies bulk fuels to Industrial , Institutional , Corporate customers and also serves to various
sectors viz Infrastructure , Marines etc. Fuel is supplied to Customer owned assets or BPCL supplied
assets (eg Consumer Pumps in State Road Transportation Corporations or Railway Consumer Depots
(RCDs)/ Railway Diesel Installation ( RDI). for Railways.
In Consumer Pumps - I&C has the same automation components such as MPD, ATG and FCC as in
Retail. The block diagram shown in RO of Retail BU applies for CP in I&C. the Consumer Pumps are
used for products such as HSD, etc. for large fleets which include State Road Transportation
Corporations. Hence managing the Assets is one of the important aspects in I&C.
Retail Outlet/Consumer Pump: In I&C have the same components such as MPD, ATG and FCC to
manage them all as in Retail. The block diagram shown in RO of Retail BU applies for RO in I&C. As it
is consumer business, I&C wishes to track Lost Opportunity Sales at Consumer pumps through
unexecuted indents of HSD. Unauthorized fuelling at TFM locations, unauthorized decantation, Vehicle
Tracking & EM Locking deviations for a robust Supply chain process.
Supply Location/ Depot: The locations from where the products of I&C are shipped are called the supply
locations. For a few products in I&C the supply location can be the Refinery itself. The systems operating
under I&C are provided below
I. Road Transport Corporations - KSRTC

a) Automation System of Retail with dual RFID authorization for fuel dispensing. Configuration
of dual tags has been done at the backend to map each vehicle with a driver.
21
b) Currently being done with one RTC and 230+ depots, expected to have 3-5 RTC’s in the
short term.
c) Dashboard for MIS and integration with all Forecourt automation systems and customer
systems.
II. Road Transport Corporations - CTU

a) Ring Based Automation at Fuel inlet of the buses with dual RFID authorization for fuel
dispensing.
b) Dashboard for MIS and integration with all Forecourt automation systems and customer
systems.
c) Currently being done with one RTC and expected to have 3-5 RTC’s in the short term.
III. Railways - Total Fuel Management (Managed and operated by BPCL)

Railways have large tanks (similar to supply location) and fuelling is done using flow meters
through fuelling points provided near Railway tracks to fuel the locos.
a) Basic Fuel Automation with Tank ATG, Digital Flowmeters and hand held device to input
fuelling data
b) Currently being done at one Railway Depot, expected to do at 5 Railway Depots in six
months.
IV. Bowsers (Fuel will be in BPCL’s account till delivery to customer)

Delivery of HSD through I&C managed Bowsers with doorstep delivery for Industrial customers
who do not have storage tanks. Expected to have around 30-40 bowsers in the first year subject
to the success of the pilot run. Customer is expected to pay for fuel unloaded in their tanks.
Below are the interlocks required for Bowsers:
# Inter-Lock Name Inter Lock Mode for TFM
1 VTS/EM Lock deviation for Dispenser of Bowsers to get locked in case of EM Lock/VTS
Bowsers deviation
2 Un-Authorized Fuelling of Dispenser to get locked if unauthorized product is being
Bowsers dispensed from Bowsers
Some of current systems to be integrated and sample KPIs and associated source systems are (The
KPIs listed below are for illustration and not limited to)
 Sales at Consumer Pumps (Though Automation systems)

 Unexecuted indents of HSD (Through SAP Systems)
 Unauthorized fuelling at locations (Through Automation systems , digital flowmeters)
 Unauthorised decantation ( From ATG)
 Stock levels in CPs (Through ATG)
 Vehicle Tracking & EM Locking deviations
Based on exceptions envisioned the desired actions / interlocks are defined below:
# Inter-Lock Name Inter Lock Mode
1 Dispensing ex Dispensing Flowmeter / Valve / Dispending

VTS/EM Lock deviation
Unit to get locked in case of EM Lock/VTS deviation
2 Dispensing ex Dispensing Flowmeter / Valve / Dispending
Un-Authorized Fuelling Unit to get locked if unauthorized product is being
dispensed
ATG Communication
3 Alert to be generated
Failure
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4 Tank Level Low Interlock Alert to be generated
5 Water Level High Interlock Alert to be generated
Flowmeter/Dispensing Unit to get locked if number of pre-

6 Preset Vs Actual Interlock set mismatch transactions in a certain period is more than
threshold.
7 Density Interlock Alert to be generated
Network Connectivity Alert to be generated

8
Interlock
Unauthorised Product Alert to be generated
9
Receipt
10 Change in K/Meter factors Alert to be generated
11 Tank Overfill prevention Alert to be generated
2.1.1.3 LPG BU: LPG BU manages domestic and commercial distribution of LPG through standard
LPG cylinders or through specific authorized vehicles (to enterprise customers) .
Plant Operation deals with filling (or bottling) of the domestic as well as commercial cylinders (SKUs)
of various sizes and weights. The delivery process takes care of delivery of all the cylinders to the
respective distributors who eventually distributes them to the end consumers.
Each of the functional area has multiple systems and sub systems to facilitate the entire process. These
systems and sub systems are governed by stipulated industry standards and protocols. While safety of
employees and consumers is paramount concern, quality of the product needs to be maintained at the
best possible way in LPG.
Plant Operations (Bottling plant):

Plant operations has multiple systems for filling LPG in cylinders in safe and secure manner. In order
to ensure safety, the every cylinder goes through variety of qualitative and quantitative tests. The block
diagram above explains the entire process through which a cylinder goes through. Following automation
systems are in place:
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I. Tare weight scanner: A camera based system checks for tare weight printed on the
cylinder and sends feedback to “Carousel” (filling machine) to fill in appropriate amount of
LPG in cylinder.
II. Carousel: For filling LPG in cylinders in appropriate quantity in most efficient time and
manner. It is a completely automatic system giving many important parameters.
III. Weight Check: Post filling, an automatic weigh scale checks for over or under weigh filling.
If weight is found beyond set points, it moved out of conveyer and corrected for weight.
IV. Valve leak Detection: This checks for the integrity of spring valve of the cylinder. Frequent
verification and calibration of this machine is required.
V. O-ring Leak Detection: This checks the leakages due to damages to O-ring. Hence role
of this machine is essential and this also goes through frequent verification and calibration.
VI. SQC: Statistical Quality Check or SQC is post production quality check where 4% of the
entire batch of cylinders is sent for additional quality check for valve, O-ring and weight.
As of now it is manual and data is fed in portal.
Typical Interlock implemented at LPG Plants are below:
# SUPERCRITICAL INTERLOCKS
Tank overfill prevention - Closure of tank inlet ROV and closure of LPG compressor upon
1
activation of high level switch and closure of LPG pump
Plant ESD - Closure of electric supply (only emergency supply is on), operation of siren. If loop
2
not working stop LPG pump/carousel.
3 Plant MCP – Operation of siren. If loop not working stop LPG Pump/Carousel.
Plant DV buttons – Operation of DV, operation of siren, shutdown of electric supply (only
4
Emergency Supply is ON), If loop not working stop LPG Pump/Carousel.
5 Water level low in tanks – If loop not working stop LPG Pump/Carousel.
Carousel safety – closure of vapour extraction, closure of carousel, closure of evacuation,

4
Closure of manual Filling – If loop not working stop Carousel.
5 Carousel quality- bypass of old/vld – If loop not working stop Carousel.
6 Carousel quality- non-rejection of cylinder by OLD/VLD – If loop not working stop Carousel.
Carousel quality- If test cylinders are not passed through VLD/OLD in a span of One hour then
7
Carousel should stop.
Quality of Cylinder - If any defective cylinders is observed at SQC then matter should be
8
escalated to TC level.
9 Safety system, in auto mode Fails – If loop not working stop LPG Pump/Carousel.
10 GMS system up- Fails – If loop not working stop LPG Pump/Carousel.
Operability Index for LPG:
#. OPERABILITY INDEX
24
1 Nil bypass of OLD/VLD.
2 Rejection of test cylinders all times during checking.
3 Plant F/F system including fire engines and jockey pump in auto mode all times.
4 GMS system up all time.
5 HLA loop is up all the time.
6 Nil defective cylinders in SQC.
7 All DV loop is up all time.
8 All ESD loop is up all time.
9 All MCP including siren loop is up all time.
10 Water level in fire water tanks up all the time.
2.1.1.4 Other Common Systems across all 3 BU’s:

i) Vehicle Tracking System: Each truck/ lorry is equipped with a VTS system with 3G SIM, GPS and
EM Lock. Once the truck leaves the Depot, details such as speed, power and location are fetched
from the in-built systems attached to the truck and directed to the vehicle tracking system (VTS).
VTS system routes the tracking information to a mobile application. Location and lock status are
sent across to EM Lock system for monitoring. At the same time, EM Lock system controls the
lock/unlock OTP which is used for opening the EM Lock as applicable.
ii) CCTV: From safety and security point of view, RO, LPG Plants and Terminal have CCTV system
along with NVR. All the network, power, space and CCTV suitable feed shall be provided to C&C
for appropriate integration. These CCTV, NVR, Power, Bandwidth and other IT requirements are
managed by BPCL.
2.1.2 Scope of Work – Platform requirements

2.1.2.1 Minimum Functional Requirements
Below are the detailed requirements of various technology solutions selected by bidder for
implementation:
a) The C&C Platform implementation will be achieved in various releases mentioned in Delivery
and implementation schedule with each release progressively adding to the functionalities
delivered in the previous releases.
b) The C&C deployed should be fully compliant on Cloud environment provided by BPCL along
with the technical and functional requirements mentioned in scope of work, where license will
be delivered on perpetual basis with AMC for 4 years after Final Go Live.
c) All Platform/Software provided by the Bidder must be of latest and stable versions available.
The Platform / Software used should not be declared End of Life/End of Support/End of Sale
for the next 5 years from the Final Go Live of the platform. If such instance arises, Bidder shall
bear the cost of replacement/upgrade.
d) Bidder should have implementation experience on the C&C platform proposed and have in-
house implementation team without any contractual employee since last 2 year.
25
e) For all implementation requirements space, bandwidth, interior, internal/external network,
systems, workstations, video wall, IP phones, power and other required infrastructure will be
provided by BPCL for C&C at Noida and Chennai or any other location decided by BPCL
f) Bidder is not expected to provide any equipment such as IoT sensors, CCTV at any locations.
However it is expected to highlight deficiency at field (if any). The hardware such as IoT
sensors, CCTV would be installed by BPCL and required feed for C&C shall be provided by
BPCL
g) All existing systems at existing retail outlets, consumer pumps, retail depots/terminals, LPG
plants as well as those at new such locations to be commissioned during the contract period
shall be integrated with the platform at no additional cost. Total approximate number of
envisaged locations at the end of the contract period of five years is 20000 ROs, 1700 consumer
pumps, 85 Retail depots/terminals and 55 LPG plants.
h) Detailed requirements, for each BU from functionalities perspective are follows:
# Requirement Retail LPG I&C

A Exception Handling
1 The C&C Platform should have the ability to control /communicate
to the Forecourt controller directly and through a cloud platform   
2 The C&C Platform should have the ability to communicate bi-
directionally in order to control and shut down   
equipment/instruments directly or using field C&C Platforms like
SCADA, Automation C&C Platform etc. automatically basis on
defined SOP.
3 The C&C Platform shall be required to be integrated with TAS
(Terminal Automation System) at depot to have bidirectional   
communication to control and shutdown interlocks automatically
basis on defined SOP.
4 The C&C Platform shall be able to generate EM Lock-OTP
authorization in case of failure of receiving OTP directly from EM   
lock C&C Platform
5 The C&C Platform shall be able to generate alerts with respect to
real time RO stocks/ nozzle breakdown / or any other critical   
parameter through direct/cloud from sources such ATG,
Customer C&C Platforms, etc.
6 The C&C Platform shall be required to integrate with VTS C&C
Platform to track the fleets on real time basis :   
Route violation
Stoppage violation
Power Disconnect
Speed violation
Night Driving
% Utilization of vehicles
7 The C&C Platform shall be able to accommodate Geo tagging of
all Depot on Geo map with geo fencing for exception of OTP and   
Decantation requirement.
26
8 The C&C Platform should be able to show exception based on VA
alert and integrate with CCTV camera feed directly for evidence   
purpose.
9 The C&C Platform shall have the ability to Monitor and invoke
alert for frequency of calibration performed for Valve Leak   
Detection (VLD) and O-ring Leak Detection (OLD) processes and
plant shut down shall be done by C&C Platform in case of non-
adherence of defined parameters by direct device integration
10 The C&C Platform shall have the ability to monitor the frequency
of verification performed for Valve Leak Detection (VLD) and O-   
ring Leak Detection (OLD) processes and shut down Plant
operation in case of non-adherence
11 The C&C Platform shall have the ability to monitor the Statistical
Quality Control (SQC) data once we have automation system   
available
12 The C&C Platform shall have the ability to receive alerts
generated by geo - fenced tagged equipment in case of moving   
out from geo fenced area
13 The C&C Platform shall integrate with Video Analytics (VA) to
create exception as defined in solution implementation section   
2.1.2.3 below
14 The C&C shall send the alert based on threshold or signal
received from automation system in case of unauthorized fulling   
at Company managed location (TFM) and decantation at any
location
B Integration
1 The C&C Platform shall integrate with SAP to provide input to
raise PO for any maintenance activities for different equipment   
such as Carousel, etc.
C KPI Management
1 The C&C Platform should be able to trigger an auto indenting for
MS and HSD products in SAP based on threshold defined for   
product level
2 The C&C Platform shall have the ability to receive data from TAS
to generate the KPI of monitoring and reporting purpose for   
BPCL.
3 The C&C Platform shall be required to receive data from VTS to
generate the KPI of monitoring and reporting purpose for BPCL.   
4 The C&C Platform shall be required to monitor the operability
index by taking real time data from various field systems such as   
fire system, water level, etc. available at locations
5 The C&C Platform should have the ability and scalability to
receive triggers from any IoT based field equipment in the future   
like Air pump, Decantation system
6 C&C should be able to integrate with GIS map (map of India) and
capable of showing all assets on GIS on dynamic basis   
7 Asset related information such as asset name, asset description,
owner, etc. shall be shown on C&C platform at real time basis   
8 The C&C Platform shall be able to perform real time terminal
stock monitoring at real time basis   
27
9 The C&C Platform shall have the ability to receive data related to
key KPIs from instruments and other data sources like SAP, VTS   
etc. generate necessary reports for monitoring and reporting
purpose.
10 The C&C Platform should accommodate a Dashboard to reflect
KPI for entire Field equipment, systems and supply chain of All   
business units individually and together
D Workflow Management
1 The C&C Platform shall send Reminder/Alerts for preventive
maintenance events with pre-decided frequency such as testing of   
earth pits, fire extinguishers
2 The C&C Platform shall have the ability to generate/ invoke
automatic/manual workflow, if required for escalation after   
validation of any trigger received. Appropriate person by C&C
Platform will be notified with predefined auto escalation till closure
of the activity as per RACI matrix
2.1.2.2 Minimum Platform Technical Requirement
# Capabilities Minimum Requirement

Solution/Platform should be network and protocol agonistic and provide
option to connect legacy system through API’s with either read, write or
both options. It should connect diverse on premise and/or cloud
Solution/Platform’s and makes it easy to exchange data and services
between them.
Solution/Platform should be able to integrate with any type of sensor
Solution/Platform – Standalone Sensor System, IoT Gateway connected
Sensors etc. being used for the automation irrespective of the technology
used. Solution/Platform should also be able to connect to operational
technologies with bi-directional control via native protocols like OPC DA,
OPC UA, BACNet, Serial communication, MODBUS, IEC protocols etc.
Solution/Platform should have built-in supervisory control to send control
signals to the end systems in case of emergency and process overrides.
Solution/Platform should be able to aggregate and normalize the data
coming from different devices or network of same type of same or
1 Solution / Platform different OEM, SCADA, RTU's, PLC etc. and provide secure access to
that data using data API(s) to application developers in fully encrypted
and authenticated, it should also support standardized M2M protocols
like LWM2M, MQTT, Zigbee, LoRA etc.
Solution/Platform is required to provide a single common layer for all
connectivity to simplify configuration, establish standards, accelerate
implementation, minimize maintenance and expand capabilities.
Solution/Platform should be able to implement on any cloud using IaaS
services based on perpetual licensing
It must fully embrace the openness of open protocol communication
technology, exposing data from products as an open protocol
communication Client and providing the means to connect to any third
party open protocol communication Server based Commercial-of the-
shelf (COTS) products of India or abroad.
System should provide facility for centralized storage of operational data
(time-series and transactional) with high granularity and data
compression capability
28
Solution should provide a comprehensive API (Application Program
Interface) or SDK (Solution Development’s Kit) to allow interfacing and
integration with existing systems and future applications and sensors
which will be deployed on the field.
Solution should have built-in fault tolerance, load balancing and high
availability
Solution (Application, Database and any other) should not be restricted
by the license terms of the OEM to prevent future scaling up
Solution/Platform should be able to connect IoT devices / applications,
provide secure connection to IT infrastructure, provide remote asset
lifecycle management
Solution/Platform downloads and upgrades/updates, provides remote
Edge Devices & management, self-registration, and administrative interface.
2 Application
Gateways to provide Solution/Platform modules to interact with control
Gateways
systems and protocols.
Provide centralized Device Management from sensor to the platform
Provide management tools to view, analyse, report and modify the device
configurations.
System needs to have provision for interfacing with various services and
be able to monitor them. The solution should be able to integrate with
Convergence of existing deployed solution by the other company and also needs to
3 Multiple provide scalability option to implement new use cases.
feeds/data/Service System should have capability to source data from various systems
implemented in BPCL (implemented as part of this project or other future
projects) to create actionable information.
Solution/Platform should adhere to the Industry standards for
interoperability, data representation & exchange, aggregation,
normalization, virtualization and flexibility.
Compliant to IT Infrastructure Library (ITIL) standards for Standard
Standards for
4 Operations Plan & Resource Management
Solution/ Platform
Compliant to Business Process Model and Notation (BPMN) or
equivalent for KPI Monitoring.
Compliant and able to integrate with Geo Spatial Standards like Shape,
GML & KML etc.
Web server to manage client requests to provide web-based, one- stop
portals to event information, overall status, and details.
The user interface (UI) to present customized information in various
preconfigured views in common formats. All information to be displayed
through easy-to-use dashboards OMI and Web browser
Application server to provide a set of services for accessing and
visualizing data. Should be able to import data from disparate external
sources, such as databases, and files (Both structured and un-
structured)
Solution/ Platform Ability to provide business monitoring service to monitor incoming data
5
Components records to generate key performance indicators. It should also enable
users to view key performance indicators, notifications, and reports,
spatial-temporal data on a geospatial map, or view specific details that
represent a company road, building or an area either on a location map,
or in a list view.
Multi-displays configurations and must be able to divide operation in
multiple zone wise, BU Wise, Unit Wise, System Wise etc.
The application server should provide security services that ensure only
authorized users and authorized groups can access data, support
standard Authentication, Authorization for zone wise, BU wise display
Device Status, Should provide icon based user interface on the GIS map to report non-
6
Obstruction, functional devices.
29
Exception Should also provide a single tabular view to list all devices along with
Detection, their availability status in real time.
Alarm, Alerts and System should generate Notification, Alert and Alarm messages that
Notification should be visible within the Dashboard and the Mobile App if required.
System should have advance alarm management capabilities like state
based alarming, alarm suppression, alarm shelving, alarm grouping and
aggregation (active & historical) alarms
All system messages (notifications, alerts and alarms) should always be
visible from the Notifications view, which provides controls that operator
can use to sort and filter the messages that it displays.
Systems should deliver message to a set of subscribers. The Notification
service should support below types of notification methods – Email
notification, WhatsApp, Short Messaging Service (SMS) notification and
Mobile App based Notifications
Flexible message delivery capabilities including Web Services, File Drop,
FTP, MSMQ, XML, HTTP, and SOAP;
Should provide User Interface to publish messages to multiple devices
at the same time and standalone application not dependent on any other
system.
Solution should be able to view two or more events coming from different
subsystems (incoming sensors) based on time, place, and custom
attribute and provide notifications to the operators after correlating the
impact and source of issue.
7 Event Correlation The solution shall be able to get, capture, record incidents occurring in
real time from all possible sources and to channelize the data and
processed outcome to respective connected application. Such
notifications will be triggered by the events captured to the downstream
applications that are integrated to the C&C through APIs.
Solution/Platform should automatically update the information based on
alarms and incidents that are presented to it via the business rules
engine. The polling and Solution/Platform database refresh cycle shall
be configurable to match the status of the situation (whether there is an
emergency or crisis or just monitoring only).
Solution/Platform should have the Incident workflow management. The
Business Rule
8 C&C Solution/Platform should have a built-in alarm handling facility
Engine
based on configurable cause and effect rules.
The business rules engine shall be able to distinguish between “early
warning and anticipation” type mode of operation and an “emergency or
crisis” mode of operation.
Ability to provide capability to do a simulation run of a newly
created/added business rule before it is activated.
Solution/Platform should have process designer - Intuitive visual tool that
offers an integrated workflow process design and deployment tool for use
by departments, developers, technical architects, and ISVs without any
restriction for X or Y axis for design interface. Graphical process designer
must be 100% web based tool that enables practitioners to define any
processes.
Solution/Platform shall have cross functional workflows with the ability to
Workflow communicate between People, devices and systems (ERP/CEP/ EAM/
9
Management Sub-systems etc.).
Workflow function should provide facility to trigger a corrective action
workflow and define the stakeholders for the same.
Workflow system should be able to create, assign, track and report on
the lifecycle of tasks during an incident.
The workflow system should allow a specific task to be decomposed into
sub-tasks.
30
The workflow engine should be able to dynamically assign tasks based
on roles, name, designation or any other attribute present in the resource
database
The criticality of task within workflow should be dynamically changed
depending on the response SLA, for example, in case of delays in
response to the task should change the task to high priority task.
The workflow should able to do queue management for management of
resources performing similar functions. Queue Management allows
automatic, semi-automatic and manual modes of task dispatch. FIFO,
LIFO, and Round-robin are some of the algorithms supported.
Workflow approvals should have facility to approve from mobile app.
The Solution should provide for authoring and invoking unlimited number
of configurable and customizable standard operating procedures through
graphical, easy to use tooling interface.
Users should be able to edit the SOP, including adding, editing, or
deleting activities based on their respective roles (Role Based Access).
Users should be able to add comments to or stop the SOP (prior to
completion).
There should be provision for automatically logging the actions, changes,
and commentary for the SOP and its activities, so that an electronic
record is available for after- action review.
SOP Tool should have capability to define the following activity types:
Manual Activity - An activity that is done manually by the owner and
provide details in the description field.
Standard Operating
10 Automation Activity - An activity that initiates and tracks a work flow and
Procedures (SOP)
select a predefined work flow order from the list.
If-Then-Else Activity - A conditional activity that allows branching based
on specific criteria. Either enter or select values for Then and Else. It shall
use inputs from related other devices to auto-configure responses and
email responses to relevant stakeholders creating both time stamped
event response and the actual communication sent out to the BPCL
administrative hierarchy and to the field formations
Notification Activity - An activity that displays a notification window that
contains an email template for the activity owner to complete, and then
sends an email notification as per manual alternate responses to the
situation, if not an automated standard response to the BPCL
administrative hierarchy and the field formations
SOP Activity - An activity that launches another standard operating
procedure.
Should support comprehensive reporting on event status in real time
manually or automatically by a sensor/interlock/field devices, automation
systems, video feeds, and analytics.
Should provide Incident Management Services to facilitate the
management of response and recovery operations
Capable to handle the sudden critical events and linkage to standard
operating procedures automatically without human intervention.
Incident/Event Should support for multiple incidents with both segregated and/or
11 Management overlapping management and response teams.
System
Should support Geospatial rendering of event and incident information
using relevant GIS services and GIS Servers integration
Should support plotting of area of impact using polynomial lines to divide
the area into multiple zones on the GIS maps.
Should support incorporation of resource database for mobilizing the
resources for response and manage the planning preparations of an
incident including resource allocation, tasks management etc.
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Should provide facility to capture critical information such as location,
name, status, time of the incident and be modifiable in real time by
multiple authors with role associated permissions (read, write). Incidents
should be captured in standard formats to facilitate incident correlation
and reporting.
The system should identify and track status of critical infrastructure /
resources and provide a status overview of facilities and systems
Should provide detailed reports and summary views to multiple users
based on their roles.
Reference Section in the tool should be provided for posting, updating
and disseminating plans, procedures, checklists and other related
information.
System should enable operators and the crew members to access the
workflow task assigned to them and act using the native mobile
application. They should be able to close loop of workflow by
acknowledging the real-time status of Action assigned to them.
Provide User-defined forms as well as Standard Incident Command
Forms for incident management.
Solution/Platform should have inbuilt historian with advance data
retrieval and should be able to handle data coming in from system with
mismatched system clocks, preserving the correct data sequence
automatically. Solution/Platform should have following advance data
retrieval modes like:
Time-in-state, Best fit, Counter, Minimum, maximum, average, Slope,
Time weighted average, Cycle and delta, Value state, Interpolated,
Integral, Full, Round trip
Data processing
12 and analytics Solution/Platform should have inbuilt Historian to capture and store high-
capability fidelity industrial and enterprise data. Historian should high-performance
process database capable of storing the huge volumes of data
generated.
Historian should be capable of uniting high-speed data acquisition and
storage with traditional relational database management.
Historian shall have capability to support up to 3M I/O at one point of time
Analytics functionality can be part of application server or a separate
server.
Should provide integrated dashboard with an easy to navigate user
interface for managing profiles, groups, message templates,
communications, data information, tracking receipts and compliance
Collects major information from other integrated
sensors/Solution/Platforms, regulatory compliance and management
systems
Should allow different inputs beyond cameras, such as PC screen, web
Integrated User page, and other external devices for rich screen layout
Specific &
Must produce on demand and scheduled reports easily to intranet or
Customizable
13 Internet servers in various formats with Microsoft excel and word add-ins
reports,
and managed with version management
Dashboard with KPI
Integrated and Use of GIS tool ( open source and licenses) which allows
Monitoring
easy map editing for wide area monitoring (Compatible with Google map,
Bing map, ESRI Arc GIS map, open GIS etc.).
Possibility to connect to local or remote Relational Database (RDB)
sources through either Open Database Connectivity (ODBC) or OLE-DB
for possible to customize data queries as per users’ inputs;
Should provide tools to assemble personalized dashboard views of
information pertinent to incidents, emergencies & operations of C&C
32
System should provide filterable reports and dashboards about critical
information pertaining to incidents and KPIs collated in a single view
which can be drilled down further for more detailed information
Able to process at least 1 year of historical data in less than a second,
giving immediate access to performance trends
Should provide real time and historical reports, event data & activity log.
The reports can be exported to pdf, html formats etc.
Should provide dashboard filtering capabilities that enable end-users to
dynamically filter the data in their dashboard based upon criteria, such
as region, dates, incident types, event titles and stakeholders involved ,
etc. and capability to drill down to the details
Users access and perform various tasks, such as adding new locations,
configuring new devices, managing adapters, and so on. However, not
all users can perform all tasks. Each user should be associated with one
or more roles and each role is assigned a certain set of permissions.
These roles and permissions define the tasks that a user can perform.
Additionally, system should assign one or more locations to each role so
that the user can perform tasks at the assigned locations only.
14 Users and Roles Roles and permissions define the tasks that a user can perform, such as
adding users, viewing location details, exporting devices, generating
reports, and so on. Each user should be associated with one or more
roles and each role has an assigned set of permissions.
The Solution/Platform should allow different roles to be created and
assign those roles to different access control policies.
System should support LDAP to be used as an additional data store for
user management and authentication.
Shall have the ability to view live or recorded video from resizable and
movable windows through integration with video management system
Shall have an ability to perform video controls for video management
systems from workstation
Shall play, fast-forward, rewind, pause, and specify time to play recorded
video through integration with video management system
Shall take a video still image (snapshot) from live or recorded video
through integration with video management system
Shall export video for user specified time and duration through integration
with video management system
Shall perform video controls for video system and move PTZ cameras by
taking controls from video management system
CCTV & Video Shall view live or recorded Video in Video Matrix and display in 1x1, 2x2,
15
Integration 3x3 and 4x4 window formats
Shall enable operator to specify video windows to be displayed in matrix
Shall enable video snapshot to be taken and saved from any window
pane in the matrix view through integration with video management
system
Shall rotate video in “virtual” video guard tour through integration with
video management system
Shall rotate through multiple video views based on predefined video
camera sequence and duration through integration with video
management system
Shall enable the user to pause the rotation of video and resume the video
rotation again through integration with video management system
Shall enable times between new video to be adjusted through integration
with video management system
33
Shall manually create an alarm from the live or recorded video with
specified severity and description through integration with video
management system. Shall be able to navigate to process screen as well
as camera feed from alarm itself for easier navigation and reduce
response time from operator.
Shall enable alarms to be generated from any video pane directly
Shall enable user to only view and control video for which they have been
assigned permissions by the administrator.
Solution/Platform should enable operators and the crew members to
access the workflow task assigned to them and act using the native
mobile application (Android & IOS). They should be able to close loop of
workflow by acknowledging the real-time status of Action assigned to
them
Should be able to pass the SOP step on to mobile application for the user
to respond based on his role and responsibility in the SOP to achieve
faster response to the incidences or events.
Should empower users to securely monitor, control and troubleshoot
Field Responder
16 assets or process from any location, on any device, at any time. In
Mobile Apps
addition, for remote or mobile users with operational needs,
Solution/Platform should provide full read/write access to a complete
application via any HTML5 compliant web browser including tablets and
smartphones, with zero client installation and zero maintenance.
Operational Management Interface should work with any device, adding
modern form factors, navigation and displays capable of delivering a
superior operations experience. It should provide the main visualization
product, including integration and interaction with software for CCTV,
Automation, vehicle tracking etc.
The access to data should be highly secure and efficient.
Access to the Solution/Platform API(s) should be secured using API
keys.
The access to data should be highly secure and encrypted
Access to the Solution/Platform API(s) should be secured using API
keys.
Solution/Platform Software should support security standards: SSO / Auth 2.0, HTTPS over
17 SSL, and key management help protect the data across all domains.
and Data Security
Should support security features built for many of its components by
using HTTPS, TLS for all its public facing API implementations. For
deployment where C&C Software API(s) exposed to application
ecosystem, API Management, API security features and API Key
management functions are required.
Software should support security standards: SSO, HTTPS over SSL, and
key management help protect the data across all domains.
Solution/Platform development Environment shall provide a mechanism
to develop Application Object Templates.
Solution/Platform system software shall include an object-oriented colour
graphics display generator with full animation capabilities to provide
users with a realistic and efficient visualization of the C&C
Solution/Platform system process. It shall provide graphical capabilities
System, SDK, API
18 to allow design of highly efficient user interface aimed at helping
Development
operators to easily achieve a state of situational awareness in relation to
the process.
Solution/Platform should provide SDK tools that help the BPCL to
produce new applications. Solution providers can use application SDK
that are available in the market and leverage these APIs to integrate with
C&C Solution/Platform and create new solutions as required.
34
Solution/Platform system software shall include an object-oriented colour
graphics display generator with full animation capabilities to provide
users with a realistic and efficient visualization of the system process. It
shall provide graphical capabilities to allow design of highly efficient user
interface aimed at helping operators to easily achieve a state of
situational awareness in relation to the process.
19 Visualization
Solution/Platform should be capable to displaying the application on very
large video wall resolution regardless of size of the video wall. Graphics
should load in less than 5 seconds.
Visualization should support multi monitor capability without opening
multiple instances of the application. It should also support opening part
of application at defined location on the video wall.
2.1.2.3 Communication and CCTV Analytics Solution
2.1.2.3.1 Communication Solution:
Bidder should implement system for communication, which should be IP based and integrate with
various communication channels through call centre platform. Bidder has to run the call centre solution
and it will be used by the C&C operators (Defined in subsequent section) for BPCL from C&C premises
to provide real time information to the BPCL customers (Dealers, Sales Officer, Engineers and other
relevant users) for collaboration and communication in case of any event or incident.
The technical requirement from call centre solution are as follows:
a) Solution should be IP based and compliant with IPv4/6 and relevant security.
b) Bidder should provide SaaS based solution to deliver on outcome basis to BPCL
c) Should support ACD based on longest available agent, Circular agent selection algorithms,
Random selection and Most Idle Operator.
d) Solution provided by Bidder should be implemented in high availability to avoid any downtime
e) Supervisors should be able to barge in an operator call and also if required take a call from an
agent and attend it.
f) Caller will call on one Toll free number or other PRI number provided by BPCL and using IVR
call should be landed on respective location of C&C
g) Supervisor and BPCL personal should be able to download all reports in PDF, CSV and Excel
format.
h) Operator Performance and activity report should be available in Graphical format for ease of
access.
i) One entity may have multiple callers so platform should have flexibility to attach multiple
numbers with single entity
j) The data of Calls will be owned and accessed by BPCL and backup has to be provided at every
6 months
k) Operation can create the case in communication platform and reports can be generated with
the detailed conversation
l) Should support Web based administration for addition new operator, assigning skills etc.
m) IVR should play welcome messages to callers prompting to press and decide the type of call to
be routed to relevant operation centre’s operator.
n) Multi-level IVR Tree should be possible with Multi language support, BPCL should have access
to the recording as and when needed
o) Deployment can be used with direct SIP services
p) Operator should be able to log the conversation by means of fields on his screen. This data
should be saved and popped up if the call is received again
q) Operator should have visibility of caller’s information if available on his screen while receiving
the call.
r) Addition of new caller in caller database every time when caller calls to operator. Bidder should
endure the creation and management of caller database as a part of call centre platform
requirement
35
s) PRI will be selected and provided by BPCL and Bidder has to integrate the cloud telephony and
contact platform with that PRI.
t) Payment of call charges will be paid by BPCL to PRI provider directly.
The minimum feature requirements of Call Centre Solution are provided below:
• Abbreviated Dial and Answer and answer release to IVR
• Call back busy, no reply to station
• Call forward options, Call Hold
• Call status per line (state, duration, number)
• Calling Line Identification
• Call Paging : Manual and IVR Driven
• Direct inward dial (DID) in case of non-routing through Toll free
• Distinctive rings and Caller Tune
• Hands-free, speakerphone
• Automatic Call back
• Inbuilt 100% Call Recording for all extensions without any additional hardware
• Call Monitoring, Barge in, Whispering
• System should support Chat facility integration to response on any WhatsApp and Chatbot
queries
• Inbound, Outbound and Blended Voice Process
• Automated and Interactive Voice Blaster
• Do Not Call List Management
• Passive and On-Demand Call Recording, if required
• Call Detail Screen Pop-Ups
• Queue Position/Queue Wait
• Desktop Scripting with Screen Pop-Ups for Call Guides
• Call Transfer from Agent screen
• Alternate number dialling
• Call-back configuration
• SMS/Email Integration to update the query result to the caller
• Multi Digit IVR support
2.1.2.3.2 CCTV Integration with Video Analytics:
BPCL intends to leverage Artificial Intelligence (AI) and Deep Learning technology to analyse the live
feed coming from CCTV at RO, LPG Plant and Terminal locally. All use cases should be able to deliver
at minimum 90% accuracy leveraging artificial intelligence on all the Camera feed.
The CCTV cameras are already available at various location of LPG Plant, RO and Depot. The
Implementation of Video Analytics (VA) should be done using feed from available CCTV only. The
selected bidder is not expected to install CCTV. The feed will be analysed using edge appliances
implemented by bidder at all 280 location.
i. As a part of scope, Bidder needs to implement the said quantity during implementation
phase and provide unit rate in price bid.
ii. All Locations are spread across India in Tier 1, 2, 3 cities, highways and rural areas.
iii. The edge device proposed by Bidders should be able to run up to 10 analytics channel or
20 analytics channel on Edge appliance at field location provided by BPCL as required
iv. Bidder has to propose the HD CCTV requirement where not available to BPCL before
installation of VA Solution.
v. BPCL may decide any of the use case listed below at any location during implementation
without any additional cost of software. BPCL may also decide to change configuration of
Camera feed and required analytics as per business requirements.
36
vi. BPCL may require to upload new use cases and provision for remote injection of new use
case to be made available by bidder at no additional cost.
vii. Bidder has to include all the precautions of safety safeguards like protection circuit to avoid
damage due to power surge for maximum system uptime.
viii. Bidder is not responsible for any insurance/ theft/ Physical damage of the edge appliance
installed at BPCL locations.
Following Matrix will be used for use cases implementation at each location as a part of current scope.
This is tentative and BPCL can change the combination as per its discretion:
Video Analytics Deployment Matrix

Number Analytics
Details of Video
Analytics Use Case
of per
Locations CCTV Camera Location
Terminal Location C1 C2 C3 C4 C5 C6 C7 C8 C9 C10
Intrusion detection
(Only at TLF Gantry, 75 Y Y Y Y Y Y Y Y Y Y 16
Pump houses & Gate)
Non wearing of safety Y Y Y Y Y Y
belt at height
Retail Outlet C1 C2 C3 C4 C5
Safety Violations
during decantation Y
Vehicle count / Queue
150 9
management Y Y Y Y
ANPR Y Y Y Y
LPG Plant C1 C2 C3 C4 C5 C6 C7 C8 C9 C10
Intrusion detection Y Y Y Y
Non wearing of
helmet 55 Y Y Y Y Y 19
Non wearing of safety
belt at height Y Y Y Y Y
LPG leakage Y Y Y Y Y
Note:
a. “C” refers number of CCTV cameras.
b. “Y” indicates applicability of analytics use case for that respective CCTC camera feed.
2.1.3 Scope of work - Implementation, Operation and Maintenance

2.1.3.1. Scope of Implementation Services
The selected Bidder shall implement the C&C Platform, Call Centre and VA solution as per delivery and
implementation schedule (refer section 2.2) followed by 4 years of Operations and Maintenance
Implementation of C&C Platform:
The following are the scope of services to be delivered by the selected Bidder:
a) Bidder has to implement the platform considering architecture guiding principles mentioned in
below.
b) Bidder has to implement/configure the platform under guidance of BPCL and the detailed
document for technical and configuration specification document, technical design, workflow,
escalation, RACI etc. will be provided at the time of mobilization.
The detailed activities of the selected Bidder are provided below:
2.1.3.1.1 Development, Installation and configuration of the C&C platform on Cloud :
37
Bidder shall be responsible for Installation, configuration, customization / development and deployment
of the C&C solution required to meet the requirements of the project. Bidder shall be fully responsible
for developing, implementing, integrating and maintaining all the software required for the project. All
software development/implementation should be undertaken using standard Software Development
Life Cycle (SDLC) with appropriate checkpoints at the end of each activity and the same has to be
demonstrated to BPCL periodically as per the project requirements. The technology platform chosen
for all software shall be based on open standards and shall be secure.
The Bidder shall ensure that full support from the OEMs is provided during the course of the contract.
Bidder shall be responsible to provide any upgrades, patches, fixes to the software during the contract
at no additional cost to BPCL.
A summary of the activities during this stage are:
i. Planning, design and configuration of the C&C platform

ii. Successful bidder is required to understand in detail the complete functional requirements
of BPCL
iii. Platform upgrades, fixes, etc.
iv. Release management
2.1.3.1.2 Testing
The Bidder shall submit an Acceptance Test Procedures document (ATP), for BPCL’s approval prior
to undertaking any testing. The ATP shall clearly address:
i. Type of testing and modules to be tested;

ii. How each testable specification requirement will be demonstrated, including
iii. The test environment and set-up, specific functionality to be tested, method for performing
the test and quality assurance procedures;
iv. The results that will constitute success for each test;
v. The time and location for testing;
vi. Personnel required to conduct the test;
vii. Approximate time required to execute the test or set of tests;
viii. Responsibilities of both the Bidder and BPCL’s representatives during each test
The ATP shall include an updated Compliance (RACI) Matrix to include the test relevant stage at
which each contract requirement will be demonstrated; and a cross-reference to the test procedure(s)
that serve to address each contract requirement.
Test results shall be recorded for all tests conducted under this Contract. The Bidder shall make test
results available to BPCL or their designate for review immediately after completion of the tests. ATP
for each test shall be collated, bound and delivered as part of the close-out documentation
requirements specified herein.
ATP shall incorporate the following tests for deployed component/solution:
i. Pre-Installation Testing (PIT):

All solution/Platform/Application supplied under this Contract shall undergo pre-installation testing in
accordance with the ATP.

All PIT testing shall be carried out prior to installation of the solution/Platform/Application
like environment readiness, network security etc.
 For Standard COTS Solution/Platform/Application the Bidder may, with the prior consent
of BPCL or their designate, supply a copy of the Solution/Platform/Application OEM quality
test.
ii. Installation Acceptance Tests (IAT):
IAT shall be conducted after each installation of each component/solution type, and deficiencies shall
be rectified before the initiation of System Acceptance Tests (SAT). IAT may be witnessed by BPCL’s
representatives.
38
iii. System Integration Testing (SIT):
The Bidder is responsible for the proper and harmonious operation of all subsystems integrated.
Bidder is responsible for connection of equipment specified in the scope. Such a test will verify the full
functionality of each subsystem as they are interconnected. This will require testing to be coordinated
by the Bidder with BPCL or their designate. This work will be carried out under the direction of BPCL
or their designate.
Completion, submission and approval of all relevant PIT, IAT tests and results must be complete prior
to carrying out any SIT tests. The Bidder shall:
i. Stress and Load Testing: Comprehensive stress and load testing of all component/solution
shall be conducted to demonstrate robustness and reliability of the system.
ii. Security Testing (including penetration and vulnerability test): Security test shall be
conducted to demonstrate security requirements at network layer and software
applications. Platform shall pass vulnerability and penetration testing for rollout of each
phase. Platform shall also pass web application security testing for portal, mobile app, and
other systems. Security testing shall be carried out for exact same environment/architecture
that shall be set up for go-live. Penetration test shall be carried out periodically and
vulnerability analysis shall be carried half-yearly during maintenance phase.
iii. System Acceptance Tests (SAT): SAT shall be conducted after the entire system has been
installed, integrated and commissioned. Deficiencies, if any shall be rectified before the
initiation of Burn-in Test. SAT shall be conducted on full system completion only to
determine if the system functional and technical requirements as specified in the bidding
documents are met. SAT shall be witnessed by BPCL’s representatives. SAT shall also
include any performance and load testing for the software applications.
Entry Criteria Exit Criteria Deliverables

i. System Integration i. 100% of planned i. End to end test
testing complete for test cases are scenarios and test
all interfacing executed and test cases
applications results are ii. End to end defects
ii. End to end test documented report
scenarios / cases are ii. 100% pass rate on iii. End to end test
reviewed and signed executed test cases execution evidence
off by SMEs (Subject iii. No blocker / critical iv. End to end test
Matter Expert from defects in open summary report
BPCL side) status
iii. No blocker / critical iv. Known defects
defects in open (open status) are
status from ST/SIT documented clearly
phases sign off on the test
iv. Known defects results
(open status) are
documented clearly
from ST/SIT phases
2.1.3.1.3 STQC Certification and Audit

Platform/Software/Solution that are in scope of BIDDER shall be audited by the Cert-in empanelled
auditor for standard or best practices performance of application flow, security and processing.
Bidder has to conduct VAPT/WAPT by Cert-in certified auditor after every release during
implementation in production environment and annually post that at their own cost.
Software systems/solutions that are in scope of BIDDER shall comply with the Government of India
guidelines as per the details in STQC site (http://www.stqc.gov.in/content/information-security-testing-
and-assessment)
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2.1.3.1.4 Project Management
Bidder shall be responsible for providing an end to end project management for the implementation
and maintenance of the C&C and sub systems. Bidder shall deploy team of experts for the project
management. Bidder has to use an Online Project management tool to monitor the implementation of
the project and provide access to BPCL for monitoring at no extra cost.
The Project Manager shall be the single point of contact and shall assume overall responsibility of the
Project to ensure end to end working of the Project. The Project Manager shall function as the primary
channel of communication for all BPCL’s requirements to the implementation team. In case of any
absence of the Project Manager (vacation or sickness), the Bidder shall ensure that an alternate
project manager shall be provided during the absence period.
Bidder shall be responsible for preparing a master work schedule which shall highlight implementation
plan for all the Project milestones. The schedule shall identify the delivery, installation, integration of
system, equipment, solutions, applications training programs, test procedures, delivery of
documentation for respective solutions and final handover.
The schedule shall also capture BPCL and any third party responsibilities along with the activities in
the timeline. Bidder shall conduct weekly meetings between BPCL (and its representative) and the
‘key personnel’ to discuss project progress and implementation at desired location. All key personnel
associated with the project shall also be available for meetings whenever asked by BPCL or its
representative.
Bidder shall also be responsible for effective risk and issue management and escalation procedures
along with matrix as part of project management. Bidder shall identify, analyse, and evaluate the
project risks and shall develop appropriate strategies and action plan for mitigation of risks. As part of
the Project, Bidder shall monitor, report and update risk management plans and shall be discussed
during project meetings.
Bidder shall prepare minutes of every meeting which takes place and submit to BPCL or its
representative for tracking of the Project. Bidder shall propose a suitable progress reporting
mechanism for the project duration.
All the tools required by Bidder for project management, configuration management, issue and risk
management, escalation procedure and matrix document repository etc. shall be factored in the
proposal submitted by Bidder.
Based on progress reports, Bidder shall also accordingly update the master schedule of work on a
continuous basis during the period of the contract.
Bidder shall also be responsible for all activities related to Quality Assurance and Control such as
adhering to guidelines and standards of quality, compliance with the functional requirements enclosed
as part of this RFQ
2.1.3.1.5 Trainings
Post-Implementation Training:
# Training requirement Duration

Training to be conducted to all BU stakeholders after every release as per
1 1 day
implementation plan
Quarterly refresher training to be provided all BU stakeholders during the O&M
2 1 day
phase
i. Training has to be instructor based and delivered at BPCL’s C&C Location.

ii. Publish training calendar in one month advance and provide any prerequisite required.
iii. Publish periodic training materials/ communication to end-users on new functionalities and
Process
iv. In addition, Refresher Trainings for the Senior Management once in 6 months
v. Functional/Operational training for new operators for C&C as when they join.
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2.1.3.1.6 Full Deployment, Documentation
Post the final deployment, Bidder shall handover detailed documentation that describes the site
conditions, system design, configuration, training, as-built conditions, operation and maintenance. All
documentation shall be in English, shall utilize metric measurements, and shall be submitted directly to
BPCL Project Commencement Documentation: Project Plan in giving out micro level activities with
milestones & deadlines.
i. Installation Manual: For all the application systems

ii. Training Material: Training Material will include the presentations used for trainings and
also the required relevant documents for the topics being covered. Training registers should
be submitted for same.
iii. User Manuals: For all the application software modules, required for operationalization of
the system.
iv. System Manual: For all the application software modules, covering detail information
required for its administration.
v. Standard Operational Procedure (SOP) Manual: The Bidder shall be responsible for
preparing SOP Manual relating to operation and maintenance as mentioned in this Tender.
The draft process document shall be formally signed off by BPCL before completion of Final
Acceptance Test. This SOP manual will be finalized by BPCL and given to Bidder at the
time of on boarding and there will be a workshop organized to explain the outcome
expected from SOP’s.
vi. All reference and user manuals for system components, including those components
supplied by third parties
vii. Software documentation which also includes the version number of all software, including
that supplied by third parties
Bidder shall also provide following documents for any Platform configuration, if any:
i. Architecture details
a. System Architecture
b. Technology Architecture
c. Deployment Architecture
ii. Data Architecture
iii. Data model descriptions
iv. Frequently Asked Questions (FAQ) guides
v. User Manuals and technical manuals
vi. Any other documentation required for usage of implemented solution
All pages of the documentation shall carry a title, version number, page number and issue date, and
shall contain a complete subject index. Bidder shall be responsible for fully coordinating and cross
referencing all interfaces and areas associated with interconnecting equipment and systems.
2.1.3.1.7 Implementation of Video Analytics with Edge Appliance:
Following installation and commissioning activities are the part of Bidders scope:
The Bidder is expected to ascertain the site readiness either by visiting the site at no cost to BPCL or
by collecting information from BPCL (in writing).
i. Bidder has to provide the check list of pre-requisites to BPCL at least 15 days prior to
installation of edge appliance and VA software
ii. Bidder has to ensure delivery of edge appliance along with VA software at respective
location after getting clearance of site readiness from BPCL (in writing) within 7 days
iii. Site readiness includes the UPS, Power / Cooling, Network, space for edge appliance in
Rack, Permission of installation, local contact person and his availability, availability of
DVR/NVR/Networking Engineer responsible for respective location.
iv. BPCL will be ensuing availability the all CCTV feed through DVR/NVR coming to VA edge
appliance.
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v. Bidder has to make the provision of storage for undelivered alerts and associated evidence
for 1 week with in appliance in case of non-availability of network connection to C&C
vi. System should be able to send stored analytic/alerts automatically once network restored
to C&C platform
vii. Installation sign off will be done by local contact person in confirmation with C&C Operator
by generating any test alert from the system.
viii. Any site will be declared as Commissioned with VA solution only after a successful
completion of a 7 days Stabilization period.
ix. No additional charges towards travel, lodging or boarding shall be paid
The methodology of sending analytics data to C&C will be as follows:
i. All identified CCTV live feed through NVR implemented at field/location will be populated
on C&C screen and on click of a button, CCTV feed should be visible live on C&C platform.
Local Network/NVR engineer has to ensure the integration requirement and CCTV FoV
changes if required to development team at C&C
ii. Bidder has to process the camera feed provided by NVR in edge appliance and execute
the analytics locally on real time basis.
iii. Bidder may install/configure/troubleshoot the VA software physically or remotely as
applicable to ensure the successful deployment, and any patches/updates may be pushed
in similar way
iv. VA will be running on edge appliance and based on use case defined in the earlier section,
alerts will be generated and visible on C&C for SoP execution.
2.1.3.1.8 Implementation of communication system:
Call Centre solution has to be implemented by Bidder at both the locations (Noida and Chennai) hosted
on Data centre in India. Bidder has to implement the SaaS based solution. Solution should be available
on cloud with PRI/SIP Channel infrastructure at service provider’s premises physically terminating at
their end. BPCL will procure PRI which need to be physically installed at service provider premises
The Internet bandwidth, Desktop, Headphone, Toll free number, furniture etc will be provided by BPCL.
Bidder has to deploy and maintain call centre solution during entire contract period and adhere the SLA
referred in section 2.3.
All other requirements like Cloud, Platform, Solution security etc will be provided by bidder/OEM at no
cost to BPCL
2.1.3.2 Scope of Integration Services:
Integration services of Bidder shall include:
i. Set-up data movement for various systems under integration framework

ii. Survey of at least one establishment of each BU to understand the requirement of data
coming from the field instruments and systems to the C&C at bidders cost
iii. Integration with Chatbot to provide response on WhatsApp.
iv. Create enterprise integration framework for various integration touchpoints from Sensor,
System, and Application etc.
v. Approach for integration shall be API based and must be facilitated by industry best
practices;
vi. Validation of data movement between source and target system.
vii. The Bidder is required to propose a composite solution with C&C for integration which is
SOA (Service Oriented Architecture) and Business Process Management (BPM) enabled.
The solution will be configured to meet the requirements of workflow processes across
systems. The integration architecture between systems will be based on Open API
standards and offer the following :-
a. Highly secured means of integration with existing applications
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b. Support encrypted and secured means data exchange
c. Maintain complete audit trail and logging of data exchanged
The integration scope is divided into four types as indicated:
a) Existing applications/System/Solution in BPCL, mentioned above in section 2.1.1

b) New IT applications/solution implemented by Bidder or BPCL within contract period
c) Future Integration for supporting systems and upcoming OT systems, new interlocks
at existing as well as new locations during contract period
d) Provide input to any analytics system being developed by BPCL
The List below provides the proposed key integration points for existing and future systems where
quantities and type of integration has been defined. Bidder has to integrate all future system
mentioned below with C&C as and when it will be implemented during contract period without any
additional cost to BPCL.
Decantation System (Bi-Directional): The fuel is brought to the retail outlets in fuel tank lorry. During
transport and decantation some static charge is generated. As per the standard process, it is
mandatory requirement to ensure that the Fuel Tank lorry is properly grounded to drain off any static
charge. Any static charge present can cause electric spark which can lead to fire at the Retail Outlet.
However many a times this process of grounding is ignored / missed or the grounding is not proper
which is extremely dangerous to human life and infrastructure. A suitable device shall be placed at
the field which shall feed the signal to C&C for interlocking in case of any exceptions.
 Total number of locations will be 900 RO with single interlock.
Power supply to UPS and power interlock (Bi-Directional): For BPCL outlets, it is essential that
all systems related to automation and data transmission are connected and operational for smooth,
uninterrupted service delivery. Presently, when power to the UPS is disrupted, all the sub systems
(FCC, Modem, and Router) connected to the UPS go down within 20 minutes (battery backup
duration). When such power disruption happens, BPCL is updated about the incident after a long gap.
This poses a major problem in communicating the daily changes of Petrol/ Diesel prices to the ROs
automatically from the central server.
 Total number of locations will be 900 RO with single interlock.
Nozzle flow and usage: Ensuring Q&Q to the customer is utmost focus for BPCL. In order to measure
the discrepancy in fuel delivery to customer vehicle tank, BPCL is in the process of implementing the
IOT based device which shall sense the flow rate in MPD hose, nozzle and low pressure in STP etc
and provide the exceptions. Interlock on all such exceptions are to be integrated in C&C for interlock
& monitoring purpose
VTS System (Bi Directional): Two different VTS have been implemented in LPG and retail BU
respectively which need to be integrated with C&C for exception purposes mentioned above. These
VTS are already managing approximately 15000 T/L across India. The real time information of T/L
should be viewed in C&C platform if required.
Terminal Automation System (Bi Directional): TAS has to be integrated with C&C as part of
implementation within one year where all interlock with be bidirectional controlled as per SOP defined.
 Total number of 75 locations with various type of automation system ( Honeywell,

Yokogava etc)
LPG Plant Automation System (Bi Directional): All 55 plant’s automation systems including Kosan
and other systems are to be integrated as and when available during the contract period.
BROMA System (Uni Directional): Bharat Retail Outlet Maintenance Application (BROMA) is being
used for complaint raising, monitoring, and updating their status, calculation of LD based on the
applicable SLA etc. The application is developed in-house in BPCL and has SAP platform at the
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backend. It is required to integrate BROMA with C&C for generating exceptions and taking action
based on SOP within one year.
SAP System, Customer Engagement Portal (CEP) : BPCL has ERP system implemented across
the BU. C&C needs to be integrated to transfer the information for:
o Auto Indenting
o PO generation
o Maintenance planning
o Other any execution related information or data required in SAP or CEP
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2.1.3.3 Operation and Maintenance Requirements
The selected Bidder is responsible for the O&M of C&C, Call Centre and Video Analytics (with
appliance) for a period of 4 years post Final Go Live (one year). The following are indicative list of
activities and nature of support in the O&M phase.
2.1.3.3.1 Maintenance of C&C Platform, Call Centre and VA Software:
a) System/Platform Administration and Trouble Shooting from application perspective deployed on

Cloud provided by BPCL as applicable.
b) Perform system administration tasks such as managing the user access, creating and managing
users, taking backups etc.
c) Performance tuning of the platform to ensure adherence to SLAs and performance requirements
as indicated in the RFQ
d) Escalate and co-ordinate with its OEMs for problem resolution wherever required
e) The selected Bidder will be required to comply with various policies relating to monitoring and
management of infrastructure such as IS Policy, backup and archival policy, system software
update policy etc.
f) Bidder shall provide a comprehensive warranty for one year of implementation or upto Final go live
, whichever is later,
g) Bidder shall provide the performance warranty for entire contract period in respect of performance
of the installed software to meet the performance requirements and service levels in the RFQ
h) Bidder is responsible for sizing and procuring the necessary software licenses as per the
performance requirements provided in the RFQ. During the warranty period Bidder shall replace or
augment or procure higher-level additional licenses at no additional cost to BPCL in case the
procured hardware or software is not adequate to meet the service levels ( Refer section 2.3).
i) Bidder shall maintain data regarding entitlement for software upgrades, enhancements, refreshes,
replacements and maintenance.
j) Bidder should carry out any requisite adjustments / changes in the configuration for implementing
different versions/patches of Platform/Application/Software.
k) The Bidder should provide free Updates / Upgrades / New releases / new versions / Patches / Bug
fixes of the software as and when released by OEM during contract period without any extra cost
to BPCL.
l) Software License Management: The Bidder shall provide software license management and
control.
m) Bidder shall maintain data regarding entitlement for software upgrades, enhancements, refreshes,
replacements, and maintenance.
n) Bidder shall have complete manufacturer’s technical support for all the licensed software problems
and/or questions, technical guidance, defect and non-defect related issues.
o) Bidder shall provide a single-point-of-contact for software support and provide licensed software
support including but not limited to problem tracking, problem source identification, problem impact
(severity) determination, bypass and recovery support, problem resolution, and management
reporting for systems availability etc.
p) The bidder shall warrant that the platform and development work under the contract are of the most
recent version/models and incorporate all recent improvements in design.
q) During the comprehensive warranty and 4 year service warranty period, the successful bidder shall
provide all product/system/platform’s documentation updates, patches/fixes, and version upgrades
within 15 days of their availability and should carry out installation and make operational the same
at no additional cost to BPCL.
2.1.3.3.2 Service Network and Maintenance of Edge Appliance:
a) In case the bidder intends to carry out the Installation or Commissioning or Maintenance of the
Edge Appliance for video analytics through an Indian service provider or OEM, it is recommended
that their Indian service provider (ISP) should have an experience of Installation or Commissioning
or Maintenance of similar work, in the last 3 (three) years In any case, the whole responsibility to
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carry out the installation, commissioning and comprehensive AMC lies with the successful bidder
and SLA as defined will be applicable to the bidder
2.1.3.3.3 Manpower for Operationalization of C&C:
Bidder to provide suitable manpower to monitor the C&C and support BPCL in operationalization of the
C&C. The exact role of these personnel and their responsibilities would be defined and monitored by
BPCL. Bidder shall be required to provide such manpower meeting following requirements:
a) The minimum educational qualification of all such manpower should be Engineering Diploma
/BE / B.Tech /BCA/MCA in Computer/ Mechanical/ Electrical/ Electronics /Instrumentation or
equivalent with minimum 2 years of experience. Following are the key job description for
operator profile:
o To monitor the C&C platform on desktop for the assigned area/system to observe
any incident or exception.
o To provide the response of the queries asked by business user via phone/
whatsapp / Chatbot
o To communicate with BPCL officials in case of any compliance or escalation.
o To execute the manual SOP’s on the platform and track for completion.
o To Generate report of KPI, System performance, Asset information etc as and
when needed.
o Inform/Escalate to BPCL officials in case of any high priority incident.
o Coordinate with the department and business officials for closed of activities in the
system
b) All such manpower shall be without any criminal background / record.
c) BPCL reserves the right to carry out background check of the personnel proposed on the
Project for verification of criminal record, at the beginning of deployment or during deployment.
d) Bidder shall have to replace any person, if not found suitable for the job.
e) All the manpower shall have to undergo training from the Bidder for at least 15 working days
on the working of C&C. Training should also cover dos & don’ts.
f) Each person shall have to undergo compulsory 1 day training every month as applicable
g) BPCL reserves the right of run the C&C in single or multiple shifts based on the business
requirement.
h) Successful bidder has to deploy the resources as per the direction provided by BPCL.
i) Detail operational guideline document shall be prepared during implementation which shall
specify detail responsibilities of these resources and their do’s & don’ts.
j) BPCL reserves the right to include or exclude this scope of providing operational manpower in
the Project scope or include it partly at the time of signing of the contract or during the contract
period.
2.1.3.3.4 Comprehensive Maintenance for System and Services
a) Bidder shall be responsible for comprehensive maintenance of both hardware and software for a
period of 4 years from the date of Final Go-live (One Year) on 24x7x365 basis, up- gradations in
the system, expansion of the system, technical manpower, spares management and replenishment,
performance monitoring and enhancements, preventive and corrective maintenance of
Hardware/software components deployed as part of this project and shall maintain service levels
as defined in the RFQ.
b) All equipment and material supplied by the Bidder shall be provided with standard warranty against
defects of design and manufacturing and against faults and failures associated with workmanship
of Bidder and its subcontractors commencing from operation acceptance of the system. All
equipment found to be defective during comprehensive maintenance shall be repaired or replaced
by the Bidder at no cost to BPCL.
c) All spares required for the smooth operation of the Video Analytics shall be maintained by the Bidder
for the entire duration of the contract to meet SLA requirements. The cost of the spares, repairs,
and replacement shall all be deemed to be included in the price quoted by the Bidder. Bidder shall
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also institutionalize structures, processes and reports for management of SLA. Root cause analysis
and long term problem solutions shall also be part of Bidder scope.
d) Bidder shall be responsible for updates and implementation of new versions for software and
operating systems when released by the respective OEM at no extra cost to BPCL during entire
duration of contract. Requisite adjustments / changes in the configuration for implementing different
versions of system solution and/or its components shall also be done by Bidder at no cost.
e) The Bidder shall also ensure application of patches to the licensed software covering the
appropriate system component software, operating system, databases and other applications. Any
changes to the software during comprehensive maintenance shall be subjected to comprehensive
and integrated testing by Bidder to ensure that changes implemented in system meets the specified
requirements and doesn’t impact any other function of the system. Issue log for errors and bugs
identified in the solution and any change done in solution shall be periodically submitted to the
BPCL.
f) Materials shall be guaranteed against manufacturing defects, materials, workmanship and design
for a period of 12 months from the date of commissioning or 18 months from the date of dispatch
whichever is earlier. Warranty for replacement of material / accessories should be provided free of
charges at our premises. The above guarantee/warranty will be without prejudice to the certificate
of inspection or material receipt note issued by us in respect of the materials. In case the defect
arises within the abovementioned Defect Liability Period (DLP) and the same is repaired/replaced,
the DLP for the repaired/replaced job/item will be extended suitably so as to cover the original DLP.
However, in no case, such extension will exceed 24 months from date of start of initial DLP
g) All the materials including components and sub contracted items (e.g. VA Appliance/ Software)
should be guaranteed by the Bidder within the warranty period mentioned above. In the event of
any defect in the material, the Bidder will replace / repair the material at BPCL’s concerned location
at Bidder’s risk and cost on due notice
h) The Bidder shall provide similar on the parts, components, fittings, accessories etc. so repaired and
/ or replaced.
i) In case, Bidder does not replace / repair the material on due notice, rejected material will be sent
to the Bidder on “Freight to pay” basis for free replacement. Material after rectification of defects
shall be dispatched by the Bidder on “Freight Paid” basis. Alternatively, BPCL reserves the right to
have the material repaired / replaced at the locations concerned, at the Bidder’s risk, cost and
responsibility.
j) Bidder shall provide all the technical, managerial, and other staffing required to manage day-to- day
operating maintenance of the C&C.
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2.2 Delivery & Implementation Schedule
Deliverables in the table below are indicative only and shall be read in conjunction with the Scope of
Work section and Standard Form of Contract of the RFQ for detailed requirements.
BPCL or its authorized representative reserves the right to ask for additional information, documents
and deliverables throughout the Project.
The proposed implementation schedule is as follows linked to payment on completion of the milestones
mentioned in this RFQ:
Where T = Date of signing the contract

T1 = Date of start of Operation & Maintenance
# Parameter Timelines
1 Delivery of Perpetual License for C&C, and VA solution with installation T+ 7 Days
on Licensed Server/Service on cloud & Team Mobilization
2 Release 0 activities : T+ 1 Month
- Installation, Basic Configuration of C&C platform on BPCL's cloud

- Preparation of Dev/Test, Production Environment
- Designing the screens, workflows and configure the SOP's
- Geo tagging of available assets and system
- System Acceptance Testing completion
3 Release 1 activities : T+ 2 Months
- Deployment of Production environment

- Design of screens, workflows and configure the SOP's of Release 2
- Communication solution implementation and release for production
- Geo-fencing, Mapping & Integration from automation system/
Application and instruments:
- 5 location of Depot
- 500 Location of RO
- 2 Location of I&C
- 5 Location of LPG plant
- Integration with CCTV system and implementation of VA:
- 2 Location of Depot
- 10 Location of RO
- 2 Location of LPG Plants
Deployment of adequate manpower for C&C
4 Release 2 activities: T+ 6 Months
- Design of screens, workflows and configure the SOP's of Release 3

- Geo fencing & Integration from automation system/Application and
instruments including Release 2 system
- 5 Location of I&C
- 50 Location of RO
5 Release 3 activities: T+ 9 Months
- Design of screens, workflows and configure the SOP's of Final Go Live

- Geo fencing & Integration from automation system/Application and
instruments including “Release 3” system
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# Parameter Timelines
- 20 Location of I&C
- 50 Location of RO
6 Final Go-Live : T + 12
Months
- 100 % Geo fencing & Integration from automation system/Application
and instruments as applicable
- 100 % locations for VA Solution implementation.
- Integration with implemented systems during 1 year with all features as
part of SoW
- UAT Acceptance Certificate, Security Audit / STQC/Cert-in completion
7 Operations & Maintenance will be for a period of 48 months from the T1 + 48
date of Go-Live months
Note:
1) Geo fencing will be done for the instruments based on the data provided by BPCL, no site survey
will be done by Bidder.
2) Go Live will be accepted after security certification and all clearance of non-conformities, if any.
3) BPCL will decide the locations where the solutions has to be implemented in each release.
2.3 Service Level Agreement (SLA) and Penalty

1) Service Level Agreements
SLAs would be applicable for Implementation and Operations & Maintenance (O&M) phases of the
project. The penalties applicable for Implementation and Operations & Maintenance Phase of the
project shall be on the payment associated with the Implementation and Operation & Maintenance
Phase as mentioned in the Payment Schedule of the RFQ, and shall be calculated quarterly. SLA
would be applicable on:
a. C&C Platform Solution
b. Video Analytics with Appliance
c. Call Centre Solution
2) Service Levels Monitoring
a) Service Level Agreement (SLA) shall become the part of the Contract between the BPCL and
the Bidder. SLA defines the terms of Bidder’s responsibility in ensuring the timely delivery of the
deliverables and the correctness of the deliverables based on the agreed performance
indicators as detailed in this section.
b) The Bidder shall comply with the SLAs to ensure adherence to project timelines, quality and
availability of services throughout the duration of the Contract, i.e., during the Implementation
Phase and the Operation & Maintenance Phase.
c) The Service Level parameters defined in this section shall be monitored on a periodic basis, as
per the individual parameter requirements. Bidder shall be responsible for providing appropriate
web based online SLA measurement and monitoring tools and BPCL may also appoint an
independent technical auditor or third party for monitoring the service levels. Bidder shall be
expected to take immediate corrective action for any breach in SLA. In case issues are not
rectified to the complete satisfaction of BPCL, within a reasonable period of time defined in this
RFQ, then BPCL shall have the right to take appropriate penalizing actions, or terminate the
Contract.
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d) For the purpose of the SLA, definitions and terms as specified in the document along with the
following terms shall have the meanings set forth below:
(i) “Total Time” – Total number of hours in consideration for evaluation of SLA performance.
(ii) “Downtime” – Time period for which the specified services/ components /system /equipment
become unavailable (due to any reason whatsoever) for business processing to the end
user in the concerned period, being considered for evaluation of SLA, which shall exclude
downtime owing to Force Majeure and reasons beyond control of the Bidder.
Note 1: Any downtime for maintenance shall be with prior written intimation & confirmation
of BPCL.
Note 2: Please note that continuous downtime of every 2 hours (from 7am to 12 midnight)
would raise the severity by one level. e.g. the severity level will raise from 0 to 1
Note 3: Please note that continuous downtime of every 4 hours (from midnight to 7am) would
raise the severity by one level. e.g. the severity level will raise from 0 to 1
(iii) “Scheduled Maintenance Time” – Time period for which the specified
services/components/system with specified technical and service standards are not
available due to scheduled maintenance activity. The Bidder shall take at least 15 days prior
approval from the BPCL for any such activity. The scheduled maintenance shall be carried
out during non-peak hours and shall not exceed more than four (4) hours and not more than
four (4) times in a year.
(iv) “Uptime” – Time period for which the specified services are available in the period being
considered for evaluation of SLA.
Uptime (%) = [1- {(Total Downtime - Scheduled Maintenance Time) / (Total Time -
Scheduled Maintenance Time)}]*100.
(v) Penalties shall be applied for each criteria individually and then added together for the total
penalty for a particular quarter.
(vi) “Incident” – Any event/abnormalities in the service/system being provided that may lead to
disruption in regular/normal operations and services to the end user.
(vii)“Response Time” – Time elapsed from the moment an incident is reported to the Helpdesk
either manually or automatically through the system to the time when a resource is assigned
for the resolution of the same.
(viii) “Resolution Time” – Time elapsed from the moment incident is reported to the Helpdesk
either manually or automatically through system, to the time by which the incident is resolved
completely and services as per the Contract are restored.
3) Service Level and Penalties
Indicative severity definition has been provided below:
Service Level – Critical: Environment is down or major malfunction resulting in an inoperative

condition or disrupts critical business functions and requires immediate attention. A significant
number of end users (includes business users) are unable to reasonably perform their normal
activities as essential functions and critical programs are either not working or are not available.
Service Level – Medium: Loss of performance resulting in users (includes public users) being
unable to perform their normal activities as essential functions and critical programs are partially
available or severely restricted. Inconvenient workaround or no workaround exists. The
environment is usable but severely limited.
Service Level – Low: Moderate loss of performance resulting in multiple users (includes public
users) impacted in their normal functions.
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a. Performance Penalty for not meeting a measurement parameter for any two months in
consecutive quarters shall result in twice the penalty percentage of that respective measurement
parameter in the third quarter for all the three months
b. Maximum Penalty applicable for any quarter shall not exceed 10% of the ‘applicable fees’ for
the respective quarter.
c. Three consecutive quarterly deductions of 10 % of the applicable fee on account of any reasons
shall be deemed to be an event of default and termination as per RFQ.
d. The payment to the Bidder shall be on Quarterly basis and the penalty shall be calculated on
Quarterly basis as per the SLAs stated in the RFP.
4) Measurements and Targets: The SLA metrics provided specifies performance parameters as
baseline performance, lower performance and breach. All SLA calculations will be done on quarterly
basis. The SLA also specifies the liquidated damages for lower performance and breach conditions.
a. The SLA parameters shall be measured as per the individual SLA parameter requirements and
measurement methods through the system generated reports to be provided by the Bidder and
approved and audited by the BPCL or its appointed Consultant or authorized representative for
accuracy and reliability.
b. BPCL shall also have the right to conduct, either itself or through any other agency as it may
deem fit, an audit / revision of the SLA parameters. The SLAs defined, shall be reviewed by the
BPCL on an annual basis after consulting the Bidder and other experts. All the changes would
be made by the BPCL after consultation with the Bidder and might include some corrections to
reduce undue relaxation in Service levels or some corrections to avoid unrealistic position of
liquidated damages, which are noticed after project has gone live.
Implementation, Operation & Maintenance Phase related performance levels :

# Service Level Definition Target Penalty as indicated below (per
Objective occurrence)
Implementation
a) Up to 7 days: 0.5% of
Any late delivery which Delay in any respective release of
Delay in each impacts the availability of release >= 7 implementation payment
release the platform for the usage days for b) >=7 days but <= 15 days: 1%
1 deployment to BPCL as per release production of respective release of
and final Go requirement and instance implementation payment
live deployment scope c) >=15 days but <= 30 days: 2%
of respective release of
implementation payment
d) < 30 Days: 5% of respective
release of implementation
payment
In case the delay is more than 2

months, BPCL reserves the right
for termination
Operation and Maintenance
Platform/Solution Availability
Availability means, the Availability a) <99.95% to >= 99.00%: 0.5%
aggregate number of for each of of Quarterly Payment (QP)
hours in a calendar the services
Availability of month during which the >= 99.95% b) <99.00% to >= 98.50%: 1% of
C&C Platform platform/application is for QP
2 on BPCL cloud actually available for use production
through command line instance c) <98.50% to >= 98.00% : 2% of
interface, user / admin QP
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portal and APIs (which d) <98% : 3% of the QP
ever applicable)
In case the services are not
Uptime Calculation for the available for a continuous period
calendar month = of 8 Business Hours on any day,
{[(Uptime Hours in the penalty shall be 5% of the QP
calendar month +
Scheduled Downtime in In case of <95%, BPCL reserves
the calendar month) / the right for termination
Total No. of Hours in the
calendar month] x 100}
Availability means, the a) <99.95% to >= 99.00%: 0.5 %
aggregate number of of Quarterly Payment (QP)
hours in a calendar b) <99.00% to >= 98.50%: 1% of
month during which the QP
call centre solution is c) <98.50% to >= 98.00%: 2% of
3 Availability of actually available for use Availability QP
call centre for Call d) <98%: 3% of the QP
solution Uptime Calculation for the Centre
calendar month = services >= In case the services are not
{[(Uptime Hours in the 99.95% available for a continuous period
calendar month + of 8 Business Hours on any day,
Scheduled Downtime in penalty shall be 5% of the QP
the calendar month) /
Total No. of Hours in the In case of <95%, BPCL reserves
calendar month] x 100} the right for termination
Any issue reported to Availability of a) After 3 days: 0.5% of unit cost
Hardware/Software for VA Hardware to of the Edge Appliance with VA
at site means issue related provide VA Software
to hardware failure or non- service – 3
Availability of functioning: days b) After 7 days: 2 % of unit cost of
4 Edge Malfunctioning, software the Edge Appliance with VA
Appliance with crash reported by C&C Software
VA Software operator after confirming c) After 15 Days: 3 % unit cost of
of availability of power, the Edge Appliance with VA
network, internet by BPCL Software
Personnel available at
Site/Area In case the services is not
available for a continuous period
of 30 Business days: 5% of Edge
Appliance with VA Software
Support Channels – Incident and Helpdesk
5 Response Average Time taken to Service level Service level – Critical: 2.5% of
Time acknowledge and – Critical: 10 QP for every 10 minute of delay
respond, once a ticket / Business beyond permissible time
incident is logged through Minutes
one of the agreed Service level – Medium: 10% of
channels. Service level QP for every hour of delay
– Medium: 8 beyond permissible time
This is calculated for all Business
tickets/incidents reported Hours Service level – Low: 5% of QP for
within the reporting month. every hour of delay beyond
Service level permissible time
– Low: 24
Business
Hours
6 Resolution Time taken to resolve the Service level Service level – Critical: 15% of
Time reported ticket / incident – Critical: QP for every hour of delay
from the time of logging. Within 4 beyond permissible time
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hours of Service level – Medium: 10% of
request QP for every hour of delay
beyond permissible time
Service level
– Medium: Service level – Low: 5% of QP per
Within 24 hour for every hour of delay
hours of beyond permissible time
request
Service level
– Low:
Within 96
hours of
request
Note:
5) Application/Solution availability will be dependent on BPCL’s cloud services availability, Bidder is
not responsible for application non availability due to unavailability of BPCL cloud. Reporting
Procedure: Bidder representative shall prepare and distribute Service level performance reports in
a mutually agreed format by the 5th working day of subsequent month. The reports shall include
“actual versus target” Service Level Performance, a variance analysis and discussion of appropriate
issues or significant events. Performance reports shall be distributed to BPCL management
personnel as directed by BPCL. Also, Bidder may be required to get the Service Level performance
report audited by a third-party Auditor appointed by the BPCL.
6) Reports of incidents reported, device failure etc. has to be submitted by Bidder on weekly basis.
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2.4 BPCL’s Minimum IT, Digital Security & Governance Requirements:
Successful Bidder must comply with the following
i. The successful bidder’s solution shall meet data protection, data privacy and legal requirements
in BPCL markets
ii. The bidder’s solution shall be approved by BPCL
iii. Half Yearly Risk Assessment and Compliance: BPCL will get risk assessment carried out by
independent 3rd party. Complianceto finding and recommendation of each assessment must
be done by the successful bidder before the next audit.
iv. Change Management System: All changes must be supported by BPCL’s approval. Portal must
be provided for BPCL team to approve and track the full life cycle of change
v. Data Privacy Framework for Enterprise: Data collected must be maintained in conjunction with
relevant governmental/state/local laws as applicable as follows:
a. The Indian Penal Code, 1860 o Government of India, Information Technology Act 2000
& IT (Amendment) Act 2008 o The successful bidder warrants that BPCL’s data shall
be used by the Service Provider solely for the purpose of providing BPCL the scope of
services set out in this RFQ document
b. The successful bidder warrants that BPCL data shall not be removed from the
approved hosting facilities unless with the specific authorization of BPCL or as part of
agreed backup procedures
vi. The successful bidder warrants that solutions designed including the platform and all its
contents including applications and data will be hosted in BPCL approved facilities that conform
to BPCL security requirements
vii. Information Classification Framework: BPCL’s approval is required on final data classification.
Information must be maintained as per necessary controls for a specific class of information to
ensure the confidentiality, integrity and availability.
viii. Cloud Application Security Policy: Successful bidder needs to provide architecture diagram of
proposed service model. Management procedures for governance, operations, security and
compliance are to be shared.
ix. Secure Remote Access Methodologies: Details on architecture and process ensuring the
Secure Remote Access on need basis to be provided.
x. Application Security Assessment & Compliance Framework: Application security testing and
compliance methodologies are to be shared with BPCL. User authentication and access control
processes are to be specified and implemented to meet our security requirements.
xi. Security Logs provisioning and Integration with SIEM: Process to ensure that security logs are
generated to adhere to the standard process so that it can be integrated with monitoring and
incident management system. Method to enable BPCL team to check for compliance and
required reports is to be shared.
xii. The successful bidder warrants that all staff engaged on the project shall comply with BPCL’s
IT, digital security and governance policy requirements and ethical practices
xiii. The successful bidder warrants that upon transition or termination of the contract, all the data
will be transition to BPCL and the successful bidder will permanently destroy all data at their
end based on mutually agreed terms and conditions
xiv. Compliance to IT Security Policies and Cyber Law: Processes to be used for monitoring the
deviations and exceptions if any wrt BPCL ISP and Cyber Law (i.e. IT Act2000/2008) applicable
are to be elaborated and shared with BPCL for validation.
xv. Ensuring data security: Successful bidder needs to prepare a framework and share with BPCL
for validation. Framework should entail how data will be secured during storage, transfer and
inter-process exchange.
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2.5 Architecture Guiding Principles and Standard Protocols
The proposed solution should be designed and implemented as per the following guiding principles as
applicable:
1. Architecture -
a. Use of Open Standard for evolving Technology – The platform solution should be built by
leveraging open standards (open API, plug-n-play capabilities)
b. Use of the latest and best available standards to avoid locking in obsolescent technologies.
c. Framework – Software Oriented Architecture (SOA) Framework:
A single unified platform to be built to govern both services and APIs such as REST, SOAP and others,
Instruments and legacy systems – Thus managing internal and external service assets deployed on
cloud.
Facilitate integration of the solution with existing systems prevailing at BPCL as per the RFQ document.
The SOA Policy Manager making it easy to create and apply policies to ensure security, quality, and
compliance in platform implementation.
Development and Enablement of APIs, Web Services for integration with external systems and access
by external systems
The following SOA Design Principles should be the Part of C&C Platform –
 Standardized service
 Service abstraction
 Service reusability
 Service autonomy
 Service statelessness
 Service discoverability
2. Availability - Components of the architecture should be resilient across any software, hardware or
network and must provide redundancy and ensure that are no single point of failures in the key project
components.
 The solution in its entirety should support SLA as defined in the RFQ scope.
 The solution should provide tools or interfaces to facilitate application performance tuning.
 The solution should support software upgrades / configuration without impact on availability.
 Considering the high sensitivity of the system, the design should be in such a way as to be
resilient to technological sabotage.
3. Manageability - Ease of configuration, ongoing health monitoring, and failure detection are vital to
the goals of scalability, availability, and security and must be able to match the scalability of the system.
4. Interoperability - Keeping in view the evolving needs of interoperability, especially the possibility that
the solution shall become the focal point of delivery of services, and may also involve cross-functionality
with other Government projects in the future, the solution should be built on Open Standards. The code
should not build a dependency on any proprietary software, particularly, through the use of proprietary
‘stored procedures’ belonging to a specific database product.
 The application solution provided by the Bidder must confirm to Policy on Open Application
Programming Interfaces (APIs) for Government of India and Policy on Open Standards (ref-
http://egovstandards.gov.in/frameworkinstitutional-mechanism-and-policies).
 In addition, the Bidder’s solution must comply with standards, guidelines and notification
published by the Government of India. http://egovstandards.gov.in/guidelines
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5. Scalability Requirements:
 The solution should be highly scalable to support the current and projected end user and
account base volume across the geographical expanse of the country.
 The solution should have an architecture that supports scalability beyond the mentioned
volumes in the RFQ.
 The architecture should be scalable (cater to increasing load of internal and external users and
their transactions) and capable of delivering high performance until the system is operational.
In this context, it is required that the application and deployment architecture should provide for
Scale-Up and Scale out on the Application and Web Servers, Database Servers and all other
solution components
 The solution should support variations in load patterns based on various factors
 The Bidder should provide details on horizontal and vertical scalability and provide details of
how this would be implemented for the BPCL.
 The Bidder should, as part of the solution architecture documentation provide details of
horizontal and vertical scalability.
 The system should be scalable and modular enough to cater to future requirements.
6. Standards and Protocols Requirements
The solution should adhere to industry standards and best practices. This is inclusive of all the
guidelines contained in the below mentioned:
 Digital Preservation Standards :http://egovstandards.gov.in/guidelines

 Metadata and Data Standards : http://egovstandards.gov.in/metadata-and-data-standard
 Mobile Governance : http://egovstandards.gov.in/mobile-governance
 Open APIs/Open Standards : https://egovstandards.gov.in
 Information Security : ISO 27001
 Service Management :ITSM/ISO 2000 specifications
 Information security standards framework and guidelines standards under e-Governance
standards (http://egovstandards.gov.in),
Information Security guidelines as published by Data Security Council of India (DSCI) and shall
comply with IT (Amendment) Act 2008
2.6 Use of Original Software, OEM/ISV Criteria

The Bidder should use only legal / valid software for hosting of the application. BPCL would not be
responsible for any use, either direct or indirect, of illegal software by the Bidder. The Bidder would
indemnify BPCL against the same. For the below OEM / ISV criteria, either a public documentation
or Self-certification on OEM letter head to be provided as a proof of compliance:
Make and Model:
Bidder can propose only one make or model of each solution and OEM Declaration Form has to be
issued by same OEM/ISV to the Bidder. Bidders are required to submit the following details online in
the e-procurement Solution
# Item Proposed Make / Model / Version

1 C&C Platform
2 Communication System Solution

3 VA Solution
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Annexure 3: Contract Terms and Conditions
DEFINITION OF TERMS
In the contract documents as herein defined where the context so admits, the following words and
expressions will have following meanings:
a) “The Owner/Company/BPCL” means the Bharat Petroleum Corporation Limited, incorporated in

India having its registered office at 4 & 6, Currimbhoy Road, Ballard Estate, Mumbai - 400 001
or their successors or assigns
b) “The Bidder” means the person or the persons, firm or Company who responds to this tender.
c) “The Successful Bidder” means the Bidder whose tender has been accepted by the Owner and
includes the Successful Bidder’s legal representative, his successor and permitted assigns.
d) The “Officer-in-Charge” shall mean the person designated as such by the Owner and shall
include those who are expressly authorized by the Owner to act for and on his behalf for operation
of this contract.
e) The “Work” shall mean the works and/or services to be executed in accordance with the contract
or part thereof as the case may be and shall include extra, additional, altered or substituted works
and/or services as required for purpose of the contract.
f) The “Contract Document and associated Corrigendum” means collectively the Tender Document,
Terms of Reference, agreed variations, if any, and such other document constituting the tender
and acceptance thereof.
g) The “Contract” shall mean the Agreement between the Owner and the Successful Bidder for the
execution of the works including therein all contract documents.
h) The “Terms of Reference” shall mean the various works to be carried out, reports to be generated
and commercial documents to be created in line with the law, as detailed in the tender document
i) The “Tender” means the tender submitted by the Successful Bidder for acceptance by the Owner.
j) The “Variation Order” means an order given in writing by the Officer-in-Charge to effect additions
to or deletion from and alterations in the works.
k) The “Completion Certificate” shall mean the certificate to be issued by the Officer-in-Charge to
the Successful Bidder when the works have been completed to his satisfaction.
l) The “Period of Liability” in relation to a work means the specified period during which the
Successful Bidder stands responsible for rectifying all defects that may appear in the services.
57
1. PERFORMANCE OF DUTIES AND SERVICES BY THE SUCCESSFUL BIDDER
a) Successful Bidder shall perform its Services in full accordance with the terms and conditions
of the Contract and any applicable local laws and regulations and shall exercise reasonable
professional skill, care and diligence in the discharge of the said work.
b) Successful Bidder shall in all professional matters act as a faithful advisor to OWNER, and
will provide all the expert commercial/technical advice and skills which are normally required
for the class of Services for which it is engaged.
c) Successful Bidder, its staff, employees shall carry out all its responsibilities in accordance
with the best professional standards.
d) Successful Bidder shall prepare and submit documents /reports etc. in due time and in
accordance with the Tender Conditions.
e) Successful Bidder will maintain for the performance of the Contract, personnel as determined
to be responsible for carrying out this job and such persons shall not be replaced or
substituted without written approval of OWNER.
f) Successful Bidder is required to highlight any issue on immediate basis to avoid any delay
in project delivery
2. PRIORITY OF WORKS
OWNER reserves the right to fix up priorities which will be conveyed by Officer-in-charge and the
Successful Bidder shall plan and execute work accordingly.
3. INTELLECTUAL PROPERTY RIGHTS
Accessibility to the documents/system of Owner shall be provided to the Successful Bidder for
performing the necessary activities as per requirement. The Successful Bidder should maintain
secrecy and should not divulge any information to any person/Organization in India or abroad.
4. REPORT / PRESENTATION
The Successful Bidder will submit copies of report from time to time as required during execution
of the work for comments of OWNER. The scope of work involves giving presentation to Senior
Management of OWNER as required for understanding of various activities and strategies to be
finalized during the course of execution of this work.
5. RIGHT to AUDIT
BPCL reserves the right to audit or inspect work performed by the Bidder. BPCL may participate
directly or through an appointed representative, e.g., external auditor, in order to verify that the
tasks related to this project have been performed in accordance to the procedures indicated.
6. MODIFICATION
Any modification of or addition to the contract shall not be binding unless made in writing and agreed
by both the parties
7. RECTIFICATION PERIOD
a) All services shall be rendered strictly in accordance with the terms and conditions stated in
the Contract.
b) No deviation from such conditions shall be made without OWNER’S agreement in writing
which must be obtained before any work against the order is commenced. All services
rendered by Successful Bidder pursuant to the Contract (irrespective of whether any
58
information has been furnished, reviewed or approved by OWNER) are guaranteed to be of
the best quality of their respective kinds.
8. INTERPRETATION OF CONTRACT DOCUMENT
a) Except if and to the extent otherwise provided by the Contract, the provisions of the Contract
Terms and Conditions shall prevail over those of any other documents forming part of the
contract. Several documents forming the contract are to be taken as mutually explanatory.
Should there be any discrepancy, inconsistency, error or omission in the contract or any of
the matter may be referred to Officer-in-Charge, who shall give his decisions and issue to
the Successful Bidder instructions directing in what manner the work is to be carried out. The
decision of the Officer-in-Charge shall be final and conclusive and the Successful Bidder
shall carry out work in accordance with this decision.
b) Singular and Plural: In these contract documents unless otherwise stated specifically, the
singular shall include the plural and vice-versa wherever the context so requires. Words
indicating persons shall include relevant incorporated companies/ registered as associations/
body of individual/ firm or partnership.
c) Notwithstanding the sub-division of the documents into these separate sections and volumes
every part of each shall be deemed to be supplementary to and complementary of every
other part and shall be read with and into the contract so far as it may be practicable to do
so.
d) Wherever it is mentioned in the Terms of Reference that the Successful Bidder shall perform
certain work or provide certain facilities, it is understood that the Successful Bidder shall do
so at his own cost.
9. PERFORMANCE SECURITY DEPOSIT/RETENTION MONEY:
a) To ensure performance of the contract and due discharge of the contractual obligations,
successful Bidders shall submit bank guarantee (BG) against the Performance Security
Deposit/Retention Money. This Security deposit shall be furnished in the form of
Performance Bank Guarantee in the prescribed format. Bidder will have to provide
Performance Bank Guarantee for 10% of the purchase order / contract value, unless
otherwise specified. Such PBGs can be given, upfront, or for 10% value of each running bill.
The Bank Guarantee shall be valid and remain in force till the contractual delivery/completion
period (as mentioned in the guarantee clause) and with an invocation period of six months
thereafter.
This Bank guarantee held, shall be released after the expiry of the defect liability period
provided that company do not have any pending claim on the Bidder, towards contractual
obligations/performance.
b) If Bidder wants to submit the PBG at Contract level to avoid multiple number of PBG (i.e.
PBG issued against every purchase/call off order) then the validity of PBG will be calculated
as mentioned below :
Validity of PBG = Rate Contract Issue Date (Start Date of Rate Contract) + Rate Contract
Period (validity of Rate Contract) + Contractual Delivery Period of material + Contractual
Guarantee period + 6 month (for invocation / Claim).
c) In order to expedite BG confirmation process, BPCL has tied up with SBI for implementation
of SFMS Bank Guarantee.
d) Bidders shall provide BPCL’s Bank Account No. & IFSC Code (Details given below) to their
Bank at the time of application for Bank Guarantee in favor of BPCL. Issuing Bank shall issue
the Bank Guarantee & send SFMS message to BPCL Bank confirming the Bank Guarantee
as genuine. BPCL’s Bank (SBI) shall in turn send the said SFMS message to BPCL’s
dedicated email ID basis which BPEC shall consider the said Bank Guarantee as verified by
59
Bank. After getting the physical BG from the Bidder, BPEC Team shall validate the same
with the Swift message and shall proceed with the release of payment to Bidders which is
due against the said Bank Guarantee.
Bank Details
Name of Bank: State Bank of India
Branch: CAG Branch, Mumbai
Account No: 11083980831
IFSC Code: SBIN0009995
ADDRESS OF BPEC FOR SENDING ORIGINAL BANK GURANTEE:

Business Process Excellence Centre
BPCL Office Complex, Plot No. 6 Sector - 2,
Behind CIDCO Garden, Kharghar
New Mumbai, Maharashtra 410210
e) In the case of Indigenous Bidders, the Performance Bank Guarantee shall be given on a
non-judicial stamp paper of appropriate value (currently ₹ 100).
f) The Bank guarantee shall be from any Indian scheduled bank or an international bank of
repute having a branch in India or a corresponding banking relationship with an Indian
scheduled bank. The security deposit shall be in Indian Rupee in the case of domestic
Bidders and in US Dollars in the case of foreign Bidders.
g) In the case of imports, the Supplier shall furnish the Performance Bank Guarantee (as per
Annexure I) through the following :
a. Branches of Indian scheduled banks operating in their Country.
b. Foreign bank operating in their Country which is counter guaranteed by branches of

Indian scheduled banks operating in their Country/India.
c. Indian branches of foreign banks.
d. Foreign bank operating in their Country counter guaranteed by their Indian branch
However, in respect of c) and d) above, the Indian branch of foreign banks should be
recognized as scheduled bank by Reserve Bank of India.
h) The contractor shall have the option to adjust any Earnest Money Deposit - (EMD), if paid by
demand draft towards security deposit, if he so desires.
i) All compensation or other sums of money payable by the contractor to the Owner under
terms of this contract may be deducted from his security deposit or from any sums which
may be or may become due to the contractor by the Owner on any account whatsoever and
in the event of his security deposit being reduced by reasons of any such deductions. The
contractor shall within ten days thereafter make good any sum or sums, which may have
been deducted from his security Deposit. No interest shall be payable by the Owner from
sum deposited as security deposit.
j) The security deposit shall be held by the Owner, as security for the due performance of the
Contractor’s obligations under the contract, provided that nothing herein stated shall make it
incumbent upon the Owner to utilize the security deposit in preference to any other remedy
which the Owner may have, nor shall be construed as confining the claims of the Owner
against the contractor to the quantum of the Security Deposit.
60
10. FORFEITURE OF SECURITY DEPOSIT
a) Whenever any claim against the Successful Bidder for the payment of a sum of money arises
out of or under the contract, the Owner shall be entitled to recover such sum by appropriating
in part or whole, security deposit of the Successful Bidder, forming whole or part of such
security being insufficient or if no security has been taken from the Successful Bidder then
the balance or the total sum recoverable, as the case may be, shall be deducted from any
sum then due or which at any time thereafter may become due to the Successful Bidder. The
Successful Bidder shall pay to the owner on demand any balance remaining due.
11. ACTION WHEN WHOLE OF SECURITY DEPOSIT IS FORFEITED
In any case in which, under any clause or clauses of this contract, the Successful Bidder shall have
forfeited the whole of his security deposit (whether submitted in the form of PBG or paid in one sum
or deducted by installment ) or have committed a breach of any of the terms contained in this
contract and has failed to rectify the same within 30 days of receipt of notice such breach or defect
by the owner, shall have power to adopt any of the following courses as he may deem best suited
to his interest.
a) To rescind the contract (of which rescission notice in writing to the Successful Bidder under
the hand of the owner shall be conclusive evidence) in which case the security deposit of the
Successful Bidder shall stand forfeited and be absolutely at the disposal of the Owner.
b) To measure up the work of the Service provider and to take such part thereof as shall be
unexecuted out of his hand to give it to another Successful Bidder to complete in which case
any expenses which may be incurred in excess of the sum which would have been paid to
the original Successful Bidder, if the whole work had been executed by him (of the amount
of which excess, the certificate in writing of the Officer-in-Charge shall be final and
conclusive) shall be borne and paid by the original Successful Bidder and may be deducted
from any money due to him by the Owner under the contract or otherwise or from his security
deposit or from the proceeds of sale thereof, of a sufficient part thereof.
c) In the event of any of the above course being adopted by the Owner, the Successful Bidder
shall have no claim to compensation for any loss sustained by him by reason of his entered
into any agreements or made any advances on account of or with a view to the execution of
the work of the performance of the contract. In case the Successful Bidder shall not be
entitled to recover or be paid any sum for any work actually performed under this contract
unless the Officer-in- Charge will certify in writing the performance of such work and the value
payable in respect thereof and he shall only be entitled to be paid the value so certified.
12. SIGNING OF THE CONTRACT & NDA
The successful bidder will be required to enter into an NDA with BPCL Draft Copy of NDA is
provided in Annexure 7. Work with the Successful bidder will commence after signing of the NDA.
The Successful Bidder shall also be required to execute an agreement within a period of 30 days
of the receipt by him of the notification of acceptance of tender. The payment will not be processed
till the time the agreement is executed.
The Integrity Pact as detailed in Annexue 6 in respect to the subject tender will also be part and
parcel of the said agreement.
13. SPOC FROM SUCCESSFUL BIDDER’S TEAM
a) Successful Bidder shall nominate a qualified and experienced person as its Single Point of
Contact (SPOC) who will be the contact person between the owner and Successful Bidder
for the performance of the Contract. Successful Bidder shall notify the owner in writing prior
to the appointment of a new Single Point of Contact.
61
b) Owner shall be at liberty to object to any nomination and to require Successful Bidder to
remove Successful Bidder's representative for good causes. Successful Bidder shall replace
immediately such person by competent substitute at no extra cost to the owner.
c) Successful Bidder’s Representative shall be entitled to act on behalf of Successful Bidder

with respect to any decisions to be made under the Contract.
14. RETIRED/RESIGNED COMPANY OFFICER:
No Officer of the Owner is allowed to work as a Successful Bidder for a period of two years after
his retirement/resignation from the employment of the Owner without the previous permission of
the Owner. The contract, if awarded, is liable to be cancelled if either the Successful Bidder or any
of his employees is found at any time to be such a person, who had not obtained the permission of
the Owner as aforesaid before submission of tender, or engagement in the Successful Bidder’s
service as the case may be.
15. PRICE
The rates quoted by the Service Provider for each line item should be firm and not subject to any
price escalation.
16. SUCCESSFUL BIDDER TO OBTAIN HIS OWN INFORMATION:
The Successful Bidder in fixing rate shall for all purposes whatsoever be deemed to have himself
independently obtained all necessary information for the purpose of preparing his tender. The
Successful Bidder shall be deemed to have examined the Contract Documents, to have generally
obtained his own information in all matters whatsoever that might affect the carrying out the works
at the scheduled rates and to have satisfied himself to the sufficiency to his tender. Any error
description of quantity or omission there from shall not vitiate the contract or release the Successful
Bidder from executing the work comprised in the contract according to Terms of Reference at the
scheduled rates. He is deemed to have known the scope, nature and magnitude of the works and
the requirements of materials (Technological solution) and manpower involved etc. and as to what
all works he has to complete in accordance with the contract documents whatever be the defects,
omissions or errors that may be found in the Contract Documents. He is deemed to have acquainted
himself as to his liability for payment of Government taxes and other charges. Any neglect or failure
on the part of the Successful Bidder in obtaining necessary and reliable information upon the
foregoing or any other matters affecting the contract shall not relieve him from any risk or liabilities
or the entire responsibility from completion of the works at the scheduled rates and time in strict
accordance with the contract documents.
17. OWNER NOT BOUND BY PERSONAL REPRESENTATION
The Successful Bidder shall not be entitled to any increase / or variation on the scheduled rates or
any other right or claim whatsoever by reason of any representations, explanations, statements or
alleged representation, promise or guarantee given or called to have been given to him by any
person.
18. TAXES AND DUTIES
Goods and Services Tax (GST):
a) All Bidders shall have GST registration in the concerned State from where he intends to
supply the goods. Bidder shall declare the source location of supply and shall provide their
GSTN number in the quotation.
b) Bidder shall provide HSN/SAC code of the goods/services and corresponding GST rate for
the same.
c) In case GST is not applicable to the Bidder currently, as per turnover criteria, GST due to
change in turnover is not payable. If applicable in future, the same will be borne by Bidder.
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d) GST as applicable by the Successful Bidder at the time of delivery within scheduled delivery
period will be payable by BPCL
e) Successful Bidder shall submit the TAX Invoice, for BPCL to claim the Input Tax Credit of
the GST paid by the Successful Bidder, wherever applicable.
f) The Successful Bidder shall take steps viz. uploading invoice in GSTR 1, payment of the tax
liability on the said invoices and filing of Returns etc. and comply with all the requirements of
applicable laws including GST laws for the time being in force, to enable the OWNER to avail
tax credit/s including input tax credit. Any loss or non-availability of input tax credit by the
OWNER due to non-compliance of applicable tax laws including but not limited to GST laws
in force or otherwise, on the part of SUCCESSFUL BIDDER, an amount equivalent to any
tax liability accruing to the OWNER and/or to the extent of any loss accrued to the OWNER
shall be deducted from the payment due to the SUCCESSFUL BIDDER or shall be
reimbursed by the SUCCESSFUL BIDDER, as the case may be, till such default is either
rectified or made good by the SUCCESSFUL BIDDER and the OWNER is satisfied that it is
in a position to claim valid input tax credit within the time-lines as per applicable laws.
g) Any cost, liability, dues, penalty, fees, interest as the case may be, which accrues to the
OWNER at any point of time on account of non-compliance of applicable tax laws or rules or
regulations thereof or otherwise due to default on the part of SUCCESSFUL BIDDER shall
be borne by the SUCCESSFUL BIDDER. An amount equivalent to such cost, liability, dues,
penalty, fees, and interest as the case may be, shall be reimbursed by the SUCCESSFUL
BIDDER within 30 days. Any GST as may be applicable on such recovery of amount shall
also be borne by SUCCESSFUL BIDDER and same shall be collected by the OWNER.
19. TAX INVOICE
Bidders shall provide GST invoice to enable BPCL to obtain GST credit of GST Tax paid as per GST
rules.
20. PAYMENT TERMS
The Company, in consideration of the Successful Bidder carrying out and executing the said work to
the satisfaction of the Company, shall pay the Successful Bidder as per the said schedule of Rates,
subject to deductions, retentions and abatements, if any to be made therefrom in accordance with the
provisions of this Agreement after validation of BPCL officer
Payment will be released based on following Cost Heads:

1. C&C Platform/Software : 100% of contract price on delivery and installation of Perpetual
License for C&C platform with all license/modules included on cloud Server/Service
2. Implementation cost : C&C Platform Development and Implementation up to Go Live, Release
and Go live definition is mentioned in Annexure 2, section 2.2
# Payment Milestone Timelines % Payment
1 Release 1 T+ 2 Months 25% of Implementation cost
2 Release 2 T+ 6 Months 25% of Implementation cost
3 Release 3 T + 9 Months 25% of Implementation cost
4 Final Go Live T +12 Months 25% of Implementation cost
3. VA Solution: Cumulative of all the installations carried out in a month on monthly basis.
Installation will be deemed to have completed after stability period of 7 days.
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4. Call Centre Solution : Quarterly basis at quarter end
5. AMC of C&C Software/Platforms : Annual Maintenance cost of the C&C Platform will be yearly
at the time of renewal
6. AMC of VA Solution: Quarterly basis at the time of renewal
7. Platform Maintenance Support : Quarterly basis at quarter end
8. Operator cost will be paid on monthly basis based on the number of resources deployed.
9. All License have to be procured in the name of BPCL.
Payment shall be made within 30 days from the date of receipt and acceptance of the bills. Payment
will be made through NEFT mode.
a) The payment will be made against invoices submitted on monthly basis duly approved by a
BPCL official.
b) The billing would start from the date of operational acceptance by BPCL.
c) No advance payment shall be made for any activity.
d) The price quoted in the price bid should cover all charges as mentioned deliverable in the SOW.
e) If the Bidder is liable for any penalty as per the SLA (refer to the related clause of this
agreement), the same shall be adjusted from payments due to the Successful Bidder.
f) BPCL will release the payment within 30 days of submission of valid invoice subject to the
condition that invoice and all supporting documents produced are in order and work is
performed as per the scope of the project and meeting the SLA Criteria. BPCL shall be entitled
to delay or withhold the payment of a disputed invoice or part of it delivered by Bidder, when
BPCL disputes such invoice or part of it, provided that such dispute is bona fide.
g) Payments would be released by our office at BPEC, KHARGHAR through NEFT. The invoice
should be addressed to BPEC.
21. CONTRACT PERIOD
Period of contract will be 5 years.
22. LIABILITIES
a) Without prejudice to any express provision in the contract, Successful Bidder shall be solely
responsible for any delay, lack of performance, breach of agreement and/or any default
under this contract.
b) Successful Bidder shall remain liable for any damages due to its gross negligence up to
validity of the contract period.
c) The amount of liability will be limited to the total value of the contract.
d) Notwithstanding any other provisions, except only in cases of willful misconduct, gross
negligence, criminal acts, IPR infringement and breach of confidentiality obligations, neither
the Successful Bidder nor OWNER shall be liable to each other, in Contract, tort or otherwise,
for any consequential loss or damage, loss of use, loss of production, or loss of profits
or interest costs.
23. PROFESSIONAL LIABILITY
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The Successful Bidder is expected to carry out its assignment with due diligence and in accordance
with prevailing standards of the profession.
24. INDUSTRIAL AND INTELLECTUAL PROPERTY
a) In order to perform the services, Successful Bidder must obtain at its sole account, the
necessary assignments, permits and authorizations from the titleholder of the corresponding
patents, models, trademarks, names or other protected rights and shall keep the owner
harmless and indemnify the owner from and against claims, proceedings, damages, costs
and expenses (including but not limited to legal costs) for and/or on account of infringements
of said patents, models, trademarks names or other protected rights.
b) All documents, report, information, data etc. collected and prepared by Successful Bidder in
connection with the scope of work submitted to the owner will be property of the owner.
c) All information, data, report, etc. residing in the Platform in connection with the scope of work
submitted to the owner will be the property of the owner. It should be handed over to the
Owner as and when demanded by the owner.
d) Successful Bidder shall not be entitled either directly or indirectly to make use of the
documents, reports given by the owner for carrying out of any services with any third parties.
e) Successful Bidder shall not without the prior written consent of the owner be entitled to
publish studies or descriptive article with or without illustrations or data in respect of or in
connection with the performance of services.
25. LIENS
a) If, at any time, there should be evidence or any lien or claim for which the Owner might have
become liable and which is chargeable to the Successful Bidder, the Owner shall have the
right to retain out of any payment then due or thereafter to become due an amount sufficient
to completely indemnify the owner against such lien or claim and if such lien or claim be valid
the Owner may pay and discharge the same and deduct the amount so paid from any money
which may be or may become due and payable to the Successful Bidder. If any lien or claim
remain unsettled after all payments are made, the Successful Bidder shall refund or pay to
the Owner all moneys that the latter may be compelled to pay in discharging such lien or
claim including all costs and reasonable expenses.
26. CONFLICT OF INTEREST
a) The Successful Bidder shall not receive any remuneration in connection with the assignment
except as provided in the contract. The Successful Bidder and its affiliates shall not engage
in consulting or other activities that conflict with the interest of the employer under the
contract.
b) Successful Bidder has an obligation to disclose any situation of actual or potential conflict
that impacts their capacity to serve the best interest of their Client, or that may reasonably
be perceived as having this effect. Failure to disclose said situations may lead to the
disqualification of the Successful Bidder or the termination of its Contract.
27. CONFIDENTIALITY
a) OWNER and the Successful Bidder agree to keep confidential (i) the terms and conditions
of the Contract (ii) any data/ information related to the Contract which is not in public domain
and which may have a material effect on the Contract, and (iii) any opinion, advice,
statement, experts' views, documents, technical particulars, etc., provided by OWNER to the
Successful Bidder and vice versa. Further, the Successful Bidder and OWNER agree that
none of the foregoing matters may be disclosed or referred to publicly or to any third party
not concerned with the Contract excluding the Government of India, OWNER or its
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authorized assigns or any such other body which has the authority to ask for such information
under the law) except in accordance with the written authority of the other Party.
b) Successful Bidder will not disclose details of the work to any person or persons except those
engaged in its performance, and only to the extent required for the particular portion of the
work being done. Successful Bidder will not give any items concerning details of the work to
the press or a news disseminating agency without prior written approval from Owner.
c) The provisions of the clause shall continue to be in force after the termination or completion
of Services under the Contract and shall expire after 24 months from termination or
completion of service.
28. SUBLETTING AGREEMENT
Subletting/Outsourcing is strictly not allowed for C&C platform implementation under any
circumstances. The Bidder may sublet or assign the work for VA, operations and communication
centre part to another party where full and entire responsibility will remain with the Bidder under
this Agreement.
29. EXIT MANAGEMENT
a) The exit management period starts, in case of expiry of contract, at least 3 months prior to
the date when the contract comes to an end or in case of termination of contract, on the date
when the notice of termination is sent to the Bidder. The exit management period ends on
the date agreed upon by BPCL or Three months after the beginning of the exit management
period, whichever is earlier.
b) Confidential Information, Security and Data: Bidder will promptly, on the commencement of
the exit management period, supply to BPCL or its nominated agencies the following:
 Information relating to the current services rendered and performance data relating to
the performance of the services;
 All other information (including but not limited to documents, records and agreements)
relating to the services reasonably necessary to enable BPCL and its nominated
agencies, or it’s replacing Bidder to carry out due diligence in order to transition the
provision of the Services to BPCL or its nominated agencies, or its replacing Bidder (as
the case may be).
 The Bidder shall retain all of the above information with them for 30 days after the
termination of the contract, post which the provider has to wipe/purge/delete all
information created or retained as part of this project.
c) If the Bidder fails to meet the performance & SLA guidelines BPCL reserves the right to
terminate the contract and request to move to a different Bidder that meets the mandatory
guidelines & standards at no additional cost to BPCL. The exit management provisions shall
come into effect in such a scenario.
30. EXIT MANAGEMENT PLAN
Successful Bidder shall provide BPCL with a recommended "Exit Management Plan" which shall
deal with at least the following aspects of exit management in relation to the SLA as a whole:
a) A detailed program of the transition process that could be used in conjunction with a
Replacement Bidder including details of the means to be used to ensure continuing provision
of the services throughout the transfer process or until the cessation of the services and of
the management structure to be used during the transfer;
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b) Plans for the communication with such of the Successful Bidder, staff, suppliers, customers
and any related third party as are necessary to avoid any material detrimental impact on
Project’s operations as a result of undertaking the transfer;
c) Exit Management Plan shall be presented by the Bidder to and approved by BPCL.
d) During the exit management period, the Bidder shall use its best efforts to deliver the
services.
The Exit Management Plan will be evaluated based on the below parameters. It must be noted that an
indicative set of parameters have been provided below, BPCL may change the evaluation parameters
at any time during the contract.
 The Bidder must provide comprehensive knowledge transfer to new operations team through
workshops, discussions sessions and responses to queries
 The Bidder must provide at least one month of shadow Operations and Maintenance Support
services, where the new operations team and the Bidder’s operations team are working in
parallel
 The Bidder must ensure that its team has handed over administration rights / passwords to the
new operations team
 The Bidder must ensure complete handover of the C&C environment in a complete operational
condition to the satisfaction of BPCL. In case the Bidder is unable to address such issues,
BPCL may levy penalty or invoke the Performance Bank Guarantee of the Bidder
 The Bidder shall ensure all documentation including diagrams, policies, procedures, asset
registers, configuration documents, original licenses and all other documents in relation to the
works are kept up to date and all such documentation is handed over to BPCL
 In addition, any information/ data gathered or generated by the Bidder during the term of the
Contract would be the property of BPCL and the same should be handed over to BPCL in native
format at the end or termination of the Contract
 In case if BPCL observes the lack of willingness to manage transit / sharing of information or
lack of support from Bidder's end, BPCL shall have absolute discretion to levy severe penalties
and deduct the amount from monthly billing or performance bank guarantee
 During transition phase, the Successful Bidder shall not change or remove their key resources
at any locations to enable the successful transition. In case of any such happening, BPCL will
have right to penalize the Successful Bidder appropriately
 The transition period being within the contract period, the Bidder shall continue to be
responsible for the in-scope activities under Operations and Maintenance support, unless
otherwise specified by BPCL
31. TERMINATION
BPCL shall have the right to terminate the project upon or at any time of the happening of any of
the following events:
a) Breach of Commercial Terms and Conditions: If the Solution Provider commits any
breach of commercial terms and conditions of the tract / Agreement and fails to remedy such
breach within 15 days of the receipt of return notice from BPCL in regard thereto.
b) Dissolution / Liquidation: On the dissolution of the firm if the Solution Provider happens to
be a partnership firm.
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c) Liquidation, whether voluntary or otherwise, or the passing of an effective resolution for
winding up the business, if the Solution Provider is a company.
d) If BPCL decides to discontinue the hosted application’s use during the contract period; it will
give 30 days’ notice to solution provider for terminating the hosting contract.
32. FORCE MAJEURE
Circumstances leading to force majeure
a)Act of terrorism;
b)Riot, war, invasion, act of foreign enemies, hostilities (whether war be declared or not), civil war,
rebellion, revolution, insurrection of military or usurped power;
c) Ionising radiation or contamination, radio activity from any nuclear fuel or from any nuclear waste
from the combustion of nuclear fuel, radioactive toxic explosive or other hazardous properties of
any explosive assembly or nuclear component;
d)epidemics, earthquakes, flood, fire, hurricanes, typhoons or other physical natural disaster, but
excluding weather conditions regardless of severity; and
e)freight embargoes, strikes at national or state-wide level or industrial disputes at a national or

state-wide level in any country where Works are performed, and which affect an essential portion
of the Works but excluding any industrial dispute which is specific to the performance of the Works
or the Contract.
For the avoidance of doubt, inclement weather, third party breach, delay in supply of materials (other
than due to a nationwide transporters’ strike) or commercial hardship shall not constitute a Force
Majeure event.
 Notification of Force Majeure: Contractor shall notify within [10(ten)] days of becoming aware
of or the date it ought to have become aware of the occurrence of an event of Force Majeure
giving full particulars of the event of Force Majeure and the reasons for the event of Force
Majeure preventing the Affected Party from, or delaying the Affected Party in performing its
obligations under the Contract.
 Right of either party to terminate: If an event of Force Majeure occurs and its effect continues
for a period of 180 (one hundred eighty days) or more in a continuous period of 365 (three
hundred sixty five) days after notice has been given under this clause, either Party may
terminate the Contract by issuing a written notice of 30 (thirty) days to the other Party.
 Payment in case of termination due to Force Majeure: The Contract Price attributable to the
Works performed as at the date of the commencement of the relevant event of Force Majeure.
The Contractor has no entitlement and Owner has no liability for:
a. Any costs, losses, expenses, damages or the payment of any part of the Contract
Price during an event of Force Majeure; and
b. Any delay costs in any way incurred by the Contractor due to an event of Force
Majeure.
Time extension for such cases will be worked out appropriately.
33. ARBITRATION:
Any dispute or difference whatsoever arising out of or in connection with this Agreement including any
question regarding its existence, validity, construction, interpretation, application, meaning, scope,
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operation or effect of this contract or termination thereof shall be referred to and finally resolved through
arbitration as per the procedure mentioned herein below
33.1 The dispute or difference shall, in any event, be referred only to a Sole Arbitrator
33.2 The appointment and arbitration proceedings shall be conducted in accordance with SCOPE
forum of Arbitration Rules for the time being in force or as amended from time to time
33.3 The Seat of arbitration shall be at Mumbai
33.4 The proceedings shall be conducted in English language.
33.5 The cost of the proceedings shall be equally borne by the parties, unless otherwise directed by
the Sole Arbitrator
In the event of any dispute or difference relating to the interpretation and application of the provisions
of commercial contract(s) between the Central Public Sector Enterprises (CPSEs)/Port Trusts inter se
and also between CPSEs and Government Departments/Organizations (excluding disputes concerning
Railways, Income Tax, Customs & Excise Departments*), such dispute or difference shall be taken up
by either party for its resolution through AMRCD as mentioned in DPE OM no.4(1)/2013-
DPE(GM)/FTS-1835 dated 22-05-2018.(* The exclusion would also include disputes concerning GST,
State level Sales Tax / VAT etc; though not mentioned explicitly)
34. CONTRACTOR’S SUBORDINATE STAFF AND THEIR CONDUCTS:
34.1 The contractor, on or after award of the work shall name and depute a qualified personnel having
sufficient experience in carrying out work of similar nature to whom the equipments materials, if any,
shall be issued and instructions for works given. The contractor shall also provide to the satisfaction of
the Engineer-in-Charge sufficient and qualified staff to supervise the execution of the-works, competent
sub-agents, supervisor and leading hands including those specially qualified by previous experience to
supervise the type of works comprised in the contract in such manner as will ensure work of the best
quality, expeditious working. Whenever in the opinion of the Engineer-in-Charge, additional properly
qualified supervision staff is considered necessary, they shall be employed by the contractor without
additional charges on account thereof. The Contractor shall ensure to the satisfaction of the Engineer-
in-Charge that sub-contractors, if any shall provide competent and efficient supervision over the work
entrusted to them.
34.2 If and whenever any of the Contractor’s or sub-contractor’s agents, sub-agents, assistants
supervisor or other employees shall in the opinion of Engineer-in-Charge be guilty of any misconduct
or be incompetent or insufficiently qualified or negligent in the performance of their duties or that in the
opinion of the owner or Engineer-in-Charge, it is undesirable for administrative or any other reason for
such person or persons to be employed in the works, the contractor, if so directed by the Engineer-in-
Charge, shall at once remove such person or persons from employment thereon. Any person or persons
so removed from the works shall not again be employed in connection with the works without the written
permission of the Engineer-in-Charge. Any person so removed from the works shall be immediately
replaced at the expense of the contractor by a qualified and competent substitute. Should the contractor
be requested to repatriate any person removed from the works he shall do so and shall bear all costs
in connection herewith.
34.3 The contractor shall be responsible for the proper behaviour of all the staff, supervisor, workmen
and others and shall exercise a proper degree of control over them and in particular, and without
prejudice to the said generality, the contractor shall be bound to prohibit and prevent any employees
from trespassing or acting in any way detrimental or prejudicial to the interest of the community or of
the properties or occupiers of land and properties in the neighborhood and in the event of such
employee so trespassing, the contractor shall be responsible therefore and relieve the Owner of all
consequent claims or actions for damages or injury or any other grounds whatsoever. The decision of
the Engineer-in-Charge upon any matter arising under this clause shall be final. Contractor shall ensure
that none of their employees are ever engaged in any anti-national activities.
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34.4 All contractor’s personnel entering upon the Owner’s premises shall be properly identified by
badges issued by owner which must be worn all times on Owner’s premises.
35. INSURANCE
Contractor shall at his own expenses carry and maintain insurance with reputable insurance companies
to the satisfaction of the Owner as follows:
a) Employees State Insurance Act:
b) The Contractor agrees to and does hereby accept full and exclusive liability for the compliance
with all obligations imposed by the Employees State Insurance Act, 1948, and the contractor
further agrees to defend, indemnify and hold Owner harmless from any liability or penalty which
may be imposed by the Central, State or Local Authority by reason of any asserted violation by
contractor or sub-contractor, of the Employee State Act, 1948 and also from all claims suits or
proceedings that may be brought against the Owner arising under, growing out of or by reason
of the work provided for by this contract whether brought by employees of the contractor, by third
parties or by Central or State Government authority or any political sub-division thereof.
c) The contractor agrees to filing, with the Employees State Insurance Corporation, the Declaration
Forms and all forms which may be required in respect of the contractor’s or sub-contractor’s
employees whose aggregate remuneration as fixed by the concerned authorities and who are
employed in the work provided for or those covered by ESI Act under any amendment to the Act
from time to time. The contractor shall deduct and secure the agreement of the sub-contractor to
deduct the employee’s contribution as per the first schedule of the Employee State Insurance Act
from wages and affix the Employee’s contribution Cards at Wages payment intervals. The
contractor shall remit and secure the agreement of the sub-contractor to remit to the authorized
bank, Employee’s State Insurance Corporation Account, the Employee’s contribution as required
by the Act. The contractor agrees to maintain all Cards and records as required under the Act in
respect of employees and the payments and the contractor shall secure the agreement of the
subcontractor to maintain such records. Any expenses incurred for the contribution, making
contribution or maintaining records shall be to the contractor’s or sub-contractor’s account.
d) The Owner shall retain such sum as may necessary, from the total contract value until contractor
shall furnish satisfactory proof that all contributions as required by the Employees State Insurance
Act, 1948, have been paid.
e) Workman’s Compensation and Employee’s Liability Insurance:
f) Insurance shall be effected for all the Contractor’s employees engaged in the performs of this
contract, if any of the work is sublet, the contractor shall require the sub-contractor to provide
workman’s compensation and employer’s liability Insurance for the latter’s employees if such
employees are not covered under the contractors insurance.
g) Any other Insurance Required Under Law or Regulations or by Owner:
h) Owner shall cover Project Material and Equipment under and over all Marine-cum-Erection
Insurance Policy. Contractor shall carry and maintain any and all other insurance which be
required under any law or regulation from time to time. He shall also carry and main any other
insurance which may be required by the Owner.
i) Automobile Liability Insurance:
j) Contractor shall take out an Automobile Liability Insurance to cover all risks to Owner for each of
his vehicles plying on works of this contract and these insurance shall be valid for the total
contract period.
k) No extra payments will be made for this insurance. Owner shall not be liable for any damage or
loss not made good by the insurance company, should such damage or toss result from
unauthorized use of the vehicle.
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36. DAMAGE TO PROPERTY:
a) Contractor shall be responsible for making good, to the satisfaction of the Owner any loss of and
any damage to all structures and properties belonging to the Owner or being executed or
procured or being procured by the Owner or of other agencies within the premise all the work of
the Owner, if such loss or damage is due to fault and/or the negligence willful acts or omission of
contractor, his employees, agents, representative or \ sub-contractor.
b) The contractor shall indemnify and keep the Owner harmless of all claims for damage to property
other than Owner’s property arising under or by reason of this agreement if such claims results
from the fault and/or negligence or willful acts or omission of contractor, his employees, agents,
representatives or subcontractors.
37. LABOUR LAWS
a) No labour below the age of eighteen years shall be employed on the work.
b) The contractor shall not pay less than what is provided under the Minimum Wages Act for the
applicable trade or category of workman to the worker engaged by him on the work and also
ensure that any subcontractors engaged by him also pay not below the applicable minimum
wages under the Act and hold the company, indemnified in respect of any claims that may arise
in respect or non-compliance with this requirements.
c) The contractor shall observe all the formalities required under the provisions of the contract
labour (Regulation and abolition) Act 1970 and the rules made thereunder and as may be
amended from time to time. He shall pay the required deposit under the Act Appropriate to the
number of workmen to be employed by him or through sub-contractor and get him self registered
under the Act. He shall produce the certificate of registration granted by the Govt. authority under
the Act to the company before commencement of work. The company recognises only the
contractor and not his sub-contractors under the provisions of the Act. The contractor will have
to submit daily a list of his employees, who will be entering the Company’s premises for the work
awarded. He will also keep his wage register available at all times as close to the work site as
possible and produce the same for inspection whenever required by designated Company
officials. If the company so desires, a deposit may be taken from the Contractor to be refunded
only after the Company is satisfied that all the workmen employed by the contractor have been
fully paid for the period of work in Company’s premises at least at rates equal to or better than
wages provided for under the Minimum Wages Act.
d) The Contractor will comply with the provisions of the employee’s Provident Fund Act and the
Family Pension Fund Act as may be applicable and as amended from time to time. Contractor
shall obtain their own provident fund account number. Offer of the contractor who does not have
provident fund account will be liable for rejection.
e) The Contractor will comply with the provisions of the Payment of Gratuity Act 1972 as may be
applicable and as amended from time to time.
38. OPERATION OF CONTRACT
a) Law Governing: Regardless of the place of contracting, place of performance or otherwise, this
Agreement, and all amendments, modifications, alterations, or supplements, thereto shall be
governed by the laws of India and respective state laws for the nature, validity and interpretation
thereof.
b) Jurisdiction: The Successful Bidder shall be governed by the Laws in force in INDIA. The
Successful Bidder hereby submits to the jurisdiction of the Courts situated at Mumbai, for the
purpose of actions and proceedings arising out of the contract and the courts at Mumbai, only will
have jurisdiction to hear and decide such actions and proceedings.
c) Non-Waiver of Default: Any failure by the Owner or Successful Bidder at any time, or from time to
time, to enforce or require the strict keeping and performance of any of the terms or conditions of
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this agreement, or to exercise a right hereunder, shall not constitute a waiver of such terms,
conditions or rights, and shall not affect or impair same, or the right of the Owner or the Successful
Bidder, as the case may be at any time to avail itself of same.
39. NOTICES
a) Any notice given by one party to the other pursuant to the CONTRACT shall be sent in writing by
email or letter.
b) A notice shall be effective when delivered or on the notice’s effective date, whichever is later.
40. CONTRACTOR TO INDEMNIFY THE OWNER
a) The contractor shall indemnity the owner and every member, officer and employee of the Owner,
also the Engineer-in-Charge and his staff against all actions, proceedings, claims, demands, costs,
and expenses whatsoever arising out of or in connection with the matters referred to in clause 84
and all actions/ proceedings, claims, demands, costs and expenses which may be made against
the Owner for or in respect of or arising out of any failure by the contractor in the performance of
his obligations under the contract documents. The Owner shall not be liable for or in respect of any
demand or compensation payable by law in respect of or in consequence of any accident or injury
to any workmen or other person in the employment of the contractor or his sub-contractor and
contractor shall indemnify and keep indemnified the Owner against all such damages and
compensations and against all claims, damage, proceedings, costs, charges and expenses
whatsoever, thereof or in relation thereto.
b) Payment of Claims and Damages: Should the Owner have to pay any money in respect of such
claims or demands as aforesaid the amount so paid and the costs incurred by the Owner shall be
charged to and paid the Contractor and the contractor shall not be at liberty to dispute or question
the rig of the Owner to make such payments notwithstanding the same may have been made
without his consent or authority or in law or otherwise to the country. In every case to which by
virtue of the provisions of Section 12, sub-section (I) of workmen’s compensation Act 1923 or other
applicable provisions of workmen’s Compensation Act any other Act, the Owner is obliged to pay
compensation to a workmen employed by contractor in execution of the works, the Owner will
recover from the contractor the amount of compensation so paid and without prejudice to the rights
of Owner under Section 12 sub-section (2) of the said Act. Owner shall be at liberty to recover such
amount or any part thereof by deducting it from the security deposit or from any sum due to the
contractor whether under the contract or otherwise. The Owner shall not be bound to contest any
claim made under Section 12, sub-section (I) of the said Act except on the written request of
contractor and upon his giving to the Owner full security for all costs for which the Owner might
become liable on consequence of contesting such claims.
c) Employment Liability:
i) The contractor shall be solely and exclusively responsible for engaging or employing
persons for the execution of work. All employees engaged by the contractor shall be on his/
their payroll and paid by him/ them. All disputes or differences between the contractor and
his/ their employees shall be settled by him/ them. Owner has absolutely no liability
whatsoever concerning the employees of the contractor. The contractor shall indemnify
owner against all loss or damage or liability arising out of or in the course of his/ their
employees. The contractor shall make regular and full payment of wages without giving
any complaint by any employee of the contractor or his sub-contractor regarding non-
payment of wages/ salaries or other dues. Owner reserves the right to make such payments
directly, to such employee or sub-contractor of the contractor and recover the amount in
full from the bills of Contractor, and the contractor shall not claim any compensation or
reimbursement thereof. The Contractor shall comply with the Minimum Wages Act
applicable to the area with regard to payment of wages of his employees and also of
employees of his sub-contractor.
ii) The Contractor shall advise in writing to all of his employees and the employees of his
subcontractor as follows:
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iii) It is fully understood that your appointment and/ or deployment is only in connection with
the owner and it does not give you any right of claim for employment by owner.
41. HEALTH AND SANITARY ARRANGEMENTS FOR WORKERS
In respect of all labour directly employed in the works for performance of the contractor’s par this
agreement, the contractor shall comply with or cause to be complied with all the rules and regulations
of the local sanitary and other authorities or as framed by the Owner from time to time for the protection
of health and sanitary arrangements for all workers.
42. SAFETY REGULATIONS
a) In respect of all labour, directly or indirectly employed In the work for the performance of contractor’s
part of this agreement, the contractor shall at his own expenses arrange for all safety provisions as per
safety codes of C.P.W.D. Indian Standard Institution, the Electricity Act, The Mines Act and any such
other acts as applicable.
b) The Contractor shall ensure that he, his sub-contractor and his, or their personnel or representatives
shall comply with all Fire / Safety regulations issued from time to time by the Company or otherwise
howsoever and should any injury resulting in death or not or loss / or damage due to Fire to any property
or a portion thereof, occurred as a result of failure to comply with such regulations, the contractor shall
be held responsible for the consequences thereof and shall keep the company harmless and
indemnified.
43. HOLIDAY LISTING:
a) The following expressions used in this clause shall have the meaning indicated against each
of these, unless the context otherwise requires:
 Agency: “Party / Contractor / Supplier / Bidders / Consultant / Successful Bidder /

Bidder / Licensor” in the context of these guidelines is indicated as ‘Agency’; “Party/
Contractor/Supplier/Bidders/ Consultant/Successful Bidder/Bidders/Licensor” shall
mean and include a public limited company or a private limited company, a joint
venture, Consortium, HUF, a firm whether registered or not, an individual, co-operative
society or an association or a group of persons engaged in any commerce, trade,
industry etc.
 Appellate Authority: “Appellate Authority” shall mean the concerned functional Director
of BPCL or any other authority nominated by the C & MD. The Appellate authority shall
be higher than the “Competent Authority”.
 Competent Authority: “Competent Authority” shall mean the authority, who is
competent to take final decision for Banning of business dealings with Agencies, in
accordance with these guidelines:
 The Competent Authority for a Procurement Department which is initiating the Holiday
Listing process should be the Regional head (or) SBU / Entity head as the case may
be relevant to the said Procurement Department, but not below the level of General
Manager
 Corporation: “Corporation” means Bharat Petroleum Corporation Ltd. with its
Registered Office at Bharat Bhavan, 4&6 Currimbhoy Road, Ballard Estate, Mumbai-
400001.
 Corrupt Practice: “Corrupt Practice” means the offering, giving, receiving or soliciting,
directly or indirectly, anything of value to improperly influence the actions in selection
process or in contract execution. Corrupt Practice” also includes any omission for
misrepresentation that may mislead or attempt to mislead so that financial or other
benefit may be obtained or an obligation avoided.
 Fraudulent Practice: “Fraudulent Practice” means and include any act or omission
committed by an agency or with his connivance or by his agent by misrepresenting/
73
submitting false documents and/ or false information or concealment of facts or to
deceive in order to influence a selection process or during execution of contract/ order;
 Collusive Practice : “Collusive Practice” amongst Bidders (prior to or after bid
submission)” means a scheme or arrangement designed to establish bid prices at
artificial non-competitive levels and to deprive the Employer of the benefits of free and
open competition.
 Coercive Practice: “Coercive practice” means impairing or harming or threatening to
impair or harm directly or indirectly, any agency or its property to influence the
improperly actions of an agency, obstruction of any investigation or auditing of a
procurement process.
 Officer-in-Charge: “Officer –in-Charge (OIC)” or “Engineer-in-Charge (EIC)” shall mean
the person (s) designated to act for and on behalf of BPCL for the execution of the work
as per requirement of the concerned department.
 Malpractice : Malpractice means any Corrupt Practice, Fraudulent Practice, Collusive
Practice or Coercive practice as defined herein;
 Misconduct : “Misconduct” means any act or omission by the Agency, making it liable
for action for Holiday Listing as per these guidelines
 Nodal Department: “Nodal Department” means the Department primarily assigned with
the role of overseeing the Holiday Listing Process to ensure adherence to guidelines,
maintaining, updating and publishing the list of Agencies with whom BPCL has decided
to ban business dealings and shall be the Corporate Finance Department.
 Bidders De-listment Committee: “Bidders De-listment Committee” relevant to the
procurement department which initiates the holiday listing process would the same as
the Bidders enlistment Committee as per DR&A of the concerned SBU/Entity.
b) An Agency may be placed in Holiday List for any one or more of the following circumstances
for the period mentioned herein:
 In the context of its dealings with the Corporation:
S. No. Reasons for holiday listing Period of holiday listing

1 Indulged in malpractices resulting in financial loss to the 15 Years
Corporation
2 Submitted fake, false or forged documents / certificates 3 Years
3 Has substituted materials in lieu of materials supplied by 15 Years
BPCL or has not returned or has unauthorized disposed of
materials / documents / drawings / tools or plants or
equipment supplied by BPCL
4 Has deliberately violated and circumvented the provisions of 3 Years
labor laws/regulations/rules, safety norms, environmental
norms or other statutory requirements
5 Has deliberately indulged in construction and erection of 3 Years
defective works or supply of defective materials
6 Has not cleared BPCLs previous dues if applicable 1 Years
7 Has committed breach of contract or has abandoned the 3 Years
contract
8 Poor performance of the Agency in one or several contracts 1 Years
9 Has not honored the fax of award / letter of award / Contract 1 Years
/ Purchase order after the same is issued by BPCL
10 Withdraws/revises the bid upwards after becoming the L1 1 Years
Bidder
11 Has parted with, leaked or provided confidential/ proprietary 15 Years
information of BPCL to any third party without the prior
consent of BPCL
 Following additional grounds can also be reasons for Holiday Listing of an agency:
74
S. No. Reasons for holiday listing Period of holiday listing
1 If the Agency is or has become bankrupt , OR is being 3 Years
dissolved OR has resolved to be wound up OR if
proceedings for winding up or dissolution has been instituted
against the Agency
2 Any other ground, including transgression of Integrity Pact, 3 Years
which, in the opinion of the Corporation, makes it
undesirable to deal with the Agency; In the case of
transgression of Integrity Pact, the same should be
substantiated by the verdict of the Independent External
Monitor
 In cases where Holiday Listing is proposed based on advice from the Administrative Ministry,
no show cause or formal decision by competent authority will be required. The Nodal
Department will directly intimate the Agency that they have been placed in Holiday Listing by
BPCL based on the Ministry’s advice
c) Provision for Appeal
 An agency aggrieved with the decision of the Competent Authority shall have the option
of filing an appeal against the decision of the Competent Authority within a maximum
of 15 days from the date of receipt of intimation of holiday listing
 Any appeal filed after expiry of the above period shall not be considered by the
Appellate Authority
 On receipt of the Appeal from the Agency, the Appellate Authority, if it so desires, may
call for comments from the Competent Authority
 After receipt of the comments from the Competent Authority, the Appellate Authority, if
it so desires, may also give an opportunity for personal hearing, to the Appellant
Agency
 After examining the facts of the case and documents available on record and
considering the submissions of the Appellant Agency, the Appellate Authority may pass
appropriate order by which the Appellate Authority may either:
Uphold the decision of Competent authority with or without any variation/lesser
period of Holiday Listing; OR
Annul the order of the Competent Authority.
 No Appeal is permitted in case an Agency is placed in Holiday List by BPCL, based on
Ministry’s advice.
d) Effect of Holiday Listing
 No enquiry/bid/tender shall be entertained with an Agency as long as the ‘Agency’

name appears in the Holiday list.
 If an ‘Agency’ is put on the Holiday list during tendering:
A. If an‘ Agency’ is put on Holiday List after issue of the enquiry/bid/tender but
before opening of the un-priced bid, the un-priced bid of the ‘Agency’ shall not
be opened and BG/EMD, if submitted by the ‘Agency’ shall be returned. If an
‘Agency’ is put on Holiday List after un-priced bid opening but before price bid
opening, the price bid of the ‘Agency’ shall not be opened and BG/EMD
submitted by the ‘Agency’ shall be returned
B. If an ‘Agency’ is put on Holiday List after opening of price bid but before
finalization of the tender, the offer of the ‘Agency’ shall be ignored and will not
be further evaluated and the BG/EMD if any submitted by the ‘Agency’ shall be
returned, The ‘Agency’ will not be considered for issue of order even if the
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‘Agency’ is the lowest (L1). In such situation next lowest shall be considered
as L1;
C. If contract with the ‘Agency’ concerned is in operation, (including cases where
contract has already been awarded before decision of holiday listing) normally
order for Holiday Listing from business dealings cannot affect the contract,
because contract is a legal document and unless the same is terminated in
terms of the contract, unilateral termination will amount to breach and will have
civil consequences.
e) Revocation of suspension order: “A Holiday Listing order may, on a review during its
currency of operation, be revoked by the competent authority if it is of the opinion that the
disability already suffered is adequate in the circumstances of the case, and the Agency has
taken appropriate action to avoid recurrence.”
The entire guidelines and procedures for Holiday Listing are available in BPCL website and they can
be accessed at http://bharatpetrleum.in/pdf/holidaylistingpolicyfinal.pdf
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Annexure 4: Instructions to Bidders
1. All prices quoted should in Indian Rupees (Rs.)

2. For step by step procedure please visit BPCL E-Proc web site https://bpcleproc.in/EPROC/ and
open “Instruction to Bidder” link
3. Interested parties may download the tender from BPCL website (http://www.bharatpetroleum.in) or
the CPP portal (http://eprocure.gov.in) or from the e-tendering website (https://bpcleproc.in) and
participate in the tender as per the instructions given therein, on or before the due date of the tender.
The tender available on the BPCL website and the CPP portal can be downloaded for reading
purpose only. For participation in the tender, please fill up the tender online on the e-tender system
available on https://bpcleproc.in
4. For registration on the e-tender site https://bpcleproc.in, you can be guided by the “Instructions to
Vendors” available under the download section of the homepage of the website. As the first step,
bidder shall have to click the “Register” link and fill in the requisite information in the “Bidder
Registration Form”. Kindly remember your e-mail id (which will also act as the login ID) and the
password entered therein. Once you complete this process correctly, you shall get a system
generated mail. Login in to the portal using your credentials. When you log in for the first time,
system will ask you to add your Digital Signature. Once you have added the Digital Signature,
please inform us by mail to the vendor administrator [email protected] with a copy to
[email protected] for approval. Once approved, bidders can login in to the system as and when
required.
5. As a pre-requisite for participation in the tender, vendors are required to obtain a valid Digital
Certificate of Class IIB and above (having both signing and encryption certificates) as per Indian IT
Act from the licensed Certifying Authorities operating under the Root Certifying Authority of India
(RCIA), Controller of Certifying Authorities (CCA). The cost of obtaining the digital certificate shall
be borne by the vendor.
In case any vendor so desires, he may contact our e-procurement service provider M/s. E-
Procurement Technologies Ltd., Ahmedabad (Contact no. Tel: +91 79 4001 6868 for obtaining the
digital signature certificate.
6. Corrigendum/ Amendment, if any, shall be notified on the site https://bpcleproc.in. In case any
Corrigendum/ Amendment is issued after the submission of the bid, then such Bidders who have
submitted their bids, shall be intimated about the Corrigendum/ Amendment by a system-generated
email. It shall be assumed that the information contained therein has been taken into account by
the Bidder. They have the choice of making changes in their bid before the due date and time.
7. To maintain secrecy and security of bids and the data exchanged, the system operates with the
“Digitally signed Certificate” from buyer as well as seller. Data exchanged in the system shall have
double encryption which is enabled by a “Digitally signed Certificate”. This ensures maximum
possible security and the bids can be viewed only after the tender opening by BPCL / participating
Bidders.
8. As a pre-requisite for participation in the tender, Bidders are required to obtain a valid Digital
Certificate of Class IIB and above (having both signing and encryption certificates) as per Indian
IT Act from the Licensed Certifying Authorities operating under the Root Certifying Authority of India
(RCIA), Controller of Certifying Authorities (CCA). The cost of obtaining the digital certificate
shall be borne by the Bidder.
9. Directions for submitting online offers, electronically, against e-procurement tenders directly
through internet:
a. Vendors are advised to log on to the website (https://bpcleproc.in) and arrange to register
themselves at the earliest, if not done earlier.
b. The system time (IST) that will be displayed on e-Procurement web page shall be the time
considered for determining the expiry of due date and time of the tender and no other time shall be
taken into cognizance.
c. Vendors are advised in their own interest to ensure that their bids are submitted in e-
Procurement system well before the closing date and time of bid. If the vendor intends to
77
change/revise the bid already submitted, they shall have to withdraw their bid already submitted,
change / revise the bid and submit once again. In case vendor is not able to complete the
submission of the changed/revised bid within due date & time, the system would consider it as no
bid has been received from the vendor against the tender and consequently the vendor will be out
of contention. The process of change / revise may do so any number of times till the due date and
time of submission deadline. However, no bid can be modified after the deadline for submission of
bids.
d. Once the entire process of submission of online bid is complete, they will get an auto mail from
the system stating you have successfully submitted your bid in the following tender with tender
details.
e. Bids / Offers shall not be permitted in e-procurement system after the due date / time of tender.
Hence, no bid can be submitted after the due date and time of submission has elapsed.
f. No manual bids/offers along with electronic bids/offers shall be permitted.

10. The entire tender document along with Annexure, Bid Qualification Criteria (if any), Techno-
commercial and other Details, Price Bid as well as all the uploaded documents shall form the part
of the tender. Offers should strictly be in accordance with the tender terms & conditions and our
specifications. Tenderers are requested to carefully study all the documents/ annexure and
understand the conditions, specifications etc., before submitting the tender and quoting rates. In
case of doubt, written clarifications should be obtained, but this shall not be a justification for request
for extension of due date for submission of bids.
11. Earnest Money Deposit (EMD)
11.1. The Bidder shall submit an interest-free Earnest Money Deposit of Rs. 10 lakh (Rupees Ten
Lakh only) by crossed account payee Demand Draft drawn on any nationalized / scheduled bank
in favor of “BHARAT PETROLEUM CORPORATION LTD” payable at Mumbai. The earnest money
can also be deposited in the form of Demand Draft or Bank Guarantee in favour of Bharat Petroleum
Corporation Limited or Electronic Funds Transfer to BPCL’s Bank Account (As per Annexure 14)
II. Bank Guarantee (BG) executed by any Scheduled Bank approved by Reserve Bank of India
as per the proforma. The BG shall remain valid for a period of six months from the due date of
opening the tender.. The Bank Guarantee so furnished by the bidder shall be in the proforma
prescribed by BPCL.
11.2. EMD should be submitted in physical form in a sealed cover addressed to Team Member
(Corporate Strategy), boldly super-scribed on the outer cover:
 Tender Name
 CRFQ number
 Closing date/Time
 Name of the tenderer
It should be dropped in the tender box or sent by Registered Post/Courier to the following address
so as to reach on or before the due date & time of the tender:
Ankur Rustgi
Team Member – Corproate Strategy
Bharat Petroleum Corporation Limited,
Bharat Bhavan III (2nd Floor), 4 & 6, Currimbhoy Road,
Ballard Estate, Mumbai-400001
BPCL will not be responsible for non-receipt of instrument(s) due to postal delay/loss in transit etc.
11.3. Cheques, cash, Money Orders, Fixed deposit Receipts, etc. towards EMD are not acceptable.
Similarly, request for adjustment against any previously deposited EMD/Pending
Dues/Bills/Security Deposits of other contracts etc. will not be accepted towards EMD.
11.4. Bid received without the EMD is liable to be rejected.
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11.5. Units registered with National Small Industries Corporation (NSIC) and/or Micro or Small
Enterprises (MSE) are exempted from payment of EMD, subject to:
 The unit being registered with NSIC for the item tendered.
 Registration certificate being valid as on date of quotation.
Such Bidders must upload a photocopy of valid NSIC Registration Certificate/ Review certificate
duly attested by a gazette officer/notarized, (photocopy of application for registration as NSIC or for
renewal will not be acceptable) and/or a valid MSE registration with any notified body specified by
Ministry of Micro, Small and Medium Enterprises, failing which such bid will be treated as bid
received without EMD and liable to be rejected.
11.6. Registration with DGS&D will not entitle the Bidder to claim exemption from payment of EMD.
11.7. EMD is liable to be forfeited (in addition to “Holiday Listing” as applicable in line with clause
36 of Contract Terms and Conditions) in the event of:
 Withdrawal of offers during the validity period of the offer.
 Non-acceptance of LOI/order, if and when placed.
 Any unilateral revision in the offer made by the Bidder during the validity of the offer.
11.8. EMD shall be refunded to all the unsuccessful Bidders after finalization of order on the
Successful Bidder.
11.9. EMD shall be refunded to the Successful Bidder upon submission of the entire amount of
performance security deposit.
12. If the Bidder intends to change/ revise the bid already submitted, they shall have to withdraw their
bid already submitted, change/ revise the bid and submit once again. However, if the Bidder is not
able to complete the submission of the changed/ revised bid within due date & time, the system
would consider it as no bid has been received from the Bidder against the tender and consequently
the Bidder will be out of contention. The process of change/ revise may do so any number of times
till the due date and time of submission deadline. However, no bid can be modified after the deadline
for submission of bids. Once the entire process of online bid submission is complete, Bidders will
get an auto mail from the system stating they have successfully submitted their bid in the following
tender with tender details.
13. No responsibility will be taken by BPCL and/or the e-procurement service provider for any delay
due to connectivity and availability of website. They shall not have any liability to Bidders for any
interruption or delay in access to the site irrespective of the cause. Bidders are advised to start
filling up the tenders much before the due date/ time so that sufficient time is available with him/ her
to get acquaint with all the steps and seek help if they so require. It should be noted that the bids
become viewable only after opening of the bids on/ after the due date/ time. Please be reassured
that your bid will be viewable only to you and nobody else (including E-Tendering Service Provider
as well as BPCL Officials) till the tender is opened. BPCL and/or the E-Procurement Service
Provider shall not be responsible for any direct or indirect loss or damages and or consequential
damages, arising out of the bidding process including but not limited to systems problems, inability
to use the system, loss of electronic information etc. No claims on this account shall be entertained.
14. Bid Validity: Tender submitted by Bidders shall remain valid for acceptance for a period of 120
days from the date of opening of the tender (Technical Bid in the case of two-part bid). The Bidder
shall not be entitled during the said period of 120 days, without the consent in writing of the Owner,
to revoke, or cancel his tender or vary the tender given or any term thereof. In case of Bidder
revoking or cancelling his tender, varying any terms in regard thereof without the consent of Owner
in writing, appropriate penal action will be taken by BPCL as deemed fit including putting the
Bidder/contractor on ‘Holiday listing’/’Delisting’ barring the Bidder/contractor from participating in
future tenders for an appropriate period from the date of revocation/cancellation/varying the terms.
Further in the case of contractors who are not registered with BPCL, the earnest money deposited
by him will be forfeited. Once the quotation is accepted the rates quoted shall be firm till the entire
work is completed.
15. The complete process for submitting the bid is as follows:

i. Techno-Commercial Criteria
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1. Accept the contents of the following annexures in toto by selecting the appropriate option
in the forms provided for this purpose:
a. Terms of Reference - Annexure 2
b. Contract terms & conditions - Annexure 3
c. Instructions to Bidders - Annexure 4
2. Proforma of Integrity Pact (IP) has been uploaded as Annexure 6 of tender documents.
Tenderer shall be required to download and print it such that it is legible. All pages of the
printed copy of IP should be duly signed by the authorized signatory and witnessed.
Thereafter, that copy should be scanned and uploaded by tenderer along with other bid
documents
3. Upload a scanned copy (in pdf or jpg format) of the following documents.
a. Vendor Code Creation form
i. All three pages of vendor code creation form (signed, stamped and complete in all
respects)
ii. Certificate of incorporation
iii. Copy of Pan Card
iv. Copy of GST Certificate
v. Cancelled Cheque (if applicable)
vi. Self attested and stamped Copy of MSME Registration/UAM certificate for
verification (if applicable).
b. Certificate of Partnership Deed/ Memorandum & Articles of Association(if applicable)
c. Documentary evidence to confirm that the bidder/bidders representative signing and
submitting the documents is an authorized signatory as per clause 14 of the Notice
Inviting Tender
d. Document as per Annexure 11 against response to BQC, Criteria a, Proven Track
Record.
e. Document as per Annexure 12 against response to BQC, Criteria a, Proven Track
Record.
f. Copies of audited P & L A/c and Balance Sheet for the last three accounting years
preceding the due date of the tender in response to BQC, Criteria b, Financial Capacity
g. Copy of CMMI certificate
h. Document as per Annexure 13 against response to BQC, Criteria d, Credentials of
OEM
4. Online fill the Holiday listing declaration form
5. Additionally, EMD [if applicable] has to be submitted in physical form or through fund transfer
into BPCL defined bank a/c
6. Online fill the Nil Deviations form
ii. Quality Score bid
Document as per Annexure 12 and 13 against response to Quality Bid Criteria 1
iii. Price Bid
All bidders shall have to submit the quotes online in the price bid form.
16. ACCEPTANCE OF BIDS BY THE CORPORATION:

For qualifying in the Techno-Commercial Bid
16.1 BPCL should have received the EMD submitted by the Bidder or proof of exemption there
from
16.2 Bidder should have completed the entire bidding process (as detailed in Annexure 4, clause
15) and the proposal submitted by the Bidder should be in line with Terms of Reference
given as Annexure 2.
16.3 Bidder should not have been debarred or holiday listed by BPCL and/or Oil PSEs and/or
MOP&NG for a period that is not over as on the due date of this tender.
16.4 The Bidder should not be under liquidation, Court-receivership or similar proceeding.
16.5 Bidder should have submitted the Integrity Pact duly signed and witnessed.
80
16.6 Bidders should qualify in the BQC and also meet all Technical Requirement as detailed in
Annexure 1 above.
16.7 Bidder should not have given any deviation as this is a nil deviation tender.
16.8 Quality Bid (i.e. 2nd Part of the tender) of only those Bidders shall be opened who qualify in
the Techno-Commercial Bid. Such bidders shall be required to make a presentation to obtain
their Quality Score. For this purpose they may be required to come to BPCL’s office or any
other location in India as decided by BPCL. All costs including cost of travel, cost for set up
for the demonstration, presentation, etc shall be borne by the Bidder.
16.9 Price bid (i.e. 3rd Part of the tender) of only those Bidders would be opened who obtain a
Quality Score of at least 70 marks (out of a total of 100). BPCL will follow the Quality and
Cost Based Selection Process (QCBS). The overall evaluation shall carry 80% weightage
to Quality Score and 20% weightage to Price Bid. Thereby, the Bidder with the highest score
on Quality and Cost based (QCBS) evaluation will qualify as the Successful Bidder.
17. BPCL reserves the right to accept any offer in whole or part or reject any or all offers without
assigning any reason. We are also not bound to accept the lowest Bid. Corporation reserves the
right to reject any offer which in the opinion of the Corporation is below the normal cost of Containers
based on the current cost of inputs.
18. No counter terms and conditions shall be acceptable to us.
19. The Bidder shall quote only one specific ISV / OEM. Providing more than one option shall
not be allowed. Bid will be rejected in case of any non-complied product or more than one
name of OEM proposed.
20. Any OEM participating as Bidder in this tender, cannot be the OEM for any other Bidder. If
any other bidder other than OEM also participates, all other bidders will be disqualified.
21. It shall be understood that every endeavor has been made to avoid error which can materially affect
the basis of Tender and the Successful Bidder shall take upon himself and provide for risk of any
error which may subsequently be discovered and shall make no subsequent claim on account
thereof. No advantage is to be taken either by the Corporation or the Bidder of any clerical error or
mistake may occur in the general specification, schedules and plans.
22. If any of the information submitted by the tenderer is found to be incorrect at any time including the
contract period, BPCL reserves the right to reject the tender/ terminate the contract and reserves
all rights and remedies available.
23. Bidders are advised not to enclose unwanted and unasked documents with the tender. Any such
documents if received shall not be considered.
24. An offer may not be considered, if BPCL is unable to evaluate that offer for want of any Information.
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Annexure 5: Template for Submitting Queries for Pre-bid Meeting
<All participants are required to strictly adhere to the below template and submit the query in
excel format by email to [email protected] and
[email protected] >
Name of the Firm being represented: ____________________
Proposed Participants:
Sr. Name Designation Mobile No Email ID

No
Pre-Bid meeting queries:
Sr.No Annexure Page Clause Existing Clause Query / Proposed Change

No No No
82
Annexure 6: Pro forma for Integrity Pact (IP)
Integrity Pact
Between
Bharat Petroleum Corporation Limited (BPCL) hereinafter referred to as "The Principal",
And
M/s.………………………………………..hereinafter referred to as "The Bidder/Consultant/Supplier"
Preamble
The Principal intends to award, under laid down organization procedures, contract/s for the job of
“Selection of Bidder for C&C Implementation and Maintenance” The Principal values full
compliance with all relevant laws and regulations, and the principles of economic use of resources, and
of fairness and transparency in its relations with its Bidder/s, Consultant/s and Supplier/s.
In order to achieve these goals, the Principal cooperates with the renowned international Non-
Governmental Organization "Transparency international" (TI). Following TI's national and international
experience, the Principal will appoint an Independent External Monitor who will monitor the tender
process and the execution of the contract for compliance with the principles mentioned above.
Section 1 - Commitments of the Principal

1. The Principal commits itself to take all measures necessary to prevent Corruption and to observe
the following principles:
a. No employee of the Principal, personally or through family members, will in connection with
the tender, or the execution of the contract, demand, take a promise for or accept, for
himself/herself or third person, any material or immaterial benefit which he/she is not legally
entitled to.
b. The Principal will, during the tender process, treat all Bidders with equity and reason. The
Principal will, in particular, before and during the tender process, provide to all Bidders the
same information and will not provide to any Bidder confidential / additional information
through which the Bidder could obtain an advantage in relation to the tender process or the
contract execution.
c. The Principal will exclude from the process all known prejudiced persons.
2. If the Principal obtains information on the conduct of any of its employees which is a criminal offence
under the relevant Anti-Corruption Laws of India, or if there be a substantive suspicion in this regard,
the Principal will inform its Vigilance Office and in addition can initiate disciplinary actions.
Section 2 - Commitments of the Bidder / Consultant/Supplier
1. The Bidder / Consultant/Supplier commits itself to take all measures necessary to prevent
corruption. He commits himself to observe the following principles during his participation in the
tender process and during the contract execution.
a. The Bidder / Consultant/Supplier will not, directly or through any other person or firm, offer,
promise or give to any of the Principal's employees involved in the tender process or the
execution of the contract or to any third person, any material or immaterial benefit which
he/she is not legally entitled to, in order to obtain in exchange, any advantage of any kind
whatsoever during the tender process or during the execution of the contract.
b. The Bidder / Consultant/Supplier will not enter with other Bidders into any undisclosed
agreement or understanding, whether formal or informal. This applies in particular to prices,
specifications, certifications, subsidiary contracts, submission or non-submission of bids or
any other actions to restrict competitiveness or to introduce cartelization in the bidding
process.
83
c. The Bidder / Consultant/Supplier will not commit any offence under the relevant Anti-
Corruption Laws of India; further the Bidder / Consultant/Supplier will not use improperly,
for purposes of competition or personal gain, or pass on to others, any information or
document provided by the Principal as part of the business relationship, regarding plans,
technical proposals and business details, including information contained or transmitted
electronically.
d. The Bidder / Consultant/Supplier will, when presenting his bid, disclose any and all
payments he has made, is committed to, or intends to make to agents, brokers or any other
intermediaries in connection with the award of the contract.
e. The bidder / supplier / contractor shall make sure that the terms of this integrity pact are
also adopted by its sub-contractors, sub-sub-contractors, etc, if any and submit such
adoption confirmation proof to the principal.
2. The Bidder / Consultant/Supplier will not instigate third persons to commit offences outlined above
or be an accessory to such offences.
Section 3 - Disqualification from tender process and exclusion from future contracts
If the Bidder, before contract award, has committed a transgression through a Violation of Section 2 or
in any other form such as to put his reliability or credibility as Bidder into question, the Principal is
entitled to disqualify the Bidder from the tender process or to terminate the contract, if already signed,
for such reason.
1. If the Bidder/Consultant/Supplier has committed a transgression through a violation of Section 2
such as to put his reliability or credibility into question, the Principal is also entitled to exclude the
Bidder / Consultant/Supplier from future contract award processes. The imposition and duration of
the exclusion will be determined by the severity of the transgression. The severity will be determined
by the circumstances of the case, in particular the number of transgressions, the position of the
transgressors within the company hierarchy of the Bidder and the amount of the damage. The
exclusion will be imposed for a minimum of 6 months and maximum of 3 years.
2. A transgression is considered to have occurred if the Principal after due consideration of the
available evidences, concludes that no reasonable doubt is possible.
3. The Bidder accepts and undertakes to respect and uphold the Principal's absolute right to resort to
and impose such exclusion and further accepts and undertakes not to challenge or question such
exclusion on any ground, including the lack of any hearing before the decision to resort to such
exclusion is taken. This undertaking is given freely and after obtaining independent legal advice.
4. If the Bidder / Consultant/Supplier can prove that he has restored / recouped the damage caused
by him and has installed a suitable corruption prevention system, the Principal may revoke the
exclusion prematurely.
Section 4 - Compensation for Damages
1. If the Principal has disqualified the bidder from the tender process prior to the award according to
section 3, the principal is entitled to demand and recover from the bidder liquidated damages
equivalent to Earnest Money Deposit / Bid Security.
2. If the Principal has terminated the contract according to Section 3, or if the Principal is entitled to
terminate the contract according to Section 3, the Principal shall be entitled to demand and recover
from the Consultant/Supplier liquidated damages equivalent to Security Deposit / Performance
Bank Guarantee.
3. The Bidder agrees and undertakes to pay the said amounts without protest or demur subject only
to condition that if the Bidder / Consultant/Supplier can prove and establish that the exclusion of
the Bidder from the tender process or the termination of the contract after the contract award has
caused no damage or less damage than the amount of the liquidated damages, the Bidder /
Consultant/Supplier shall compensate the Principal only to the extent of the damage in the amount
proved.
84
Section 5 - Previous Transgression
1. The Bidder declares that no previous transgression occurred in the last 3 years with any other
Company in any country conforming to the TI approach or with any other Public Sector Enterprise
in India that could justify his exclusion from the tender process.
2. If the Bidder makes incorrect statement on this subject, he can be disqualified from the tender
process or the contract, if already awarded, can be terminated for such reason.
Section 6 - Equal treatment of all Bidders / Consultants / Suppliers / Subcontractors
1. The Bidder/Contractor/Supplier undertakes to demand from all subcontractors a commitment in
conformity with this Integrity Pact, and to submit it to the Principal before contract signing.
2. The Principal will enter into agreements with identical conditions as this one with all Bidders,
Consultants/Suppliers and Subcontractors.
3. The Principal will disqualify from the tender process all Bidders who do not sign this Pact or violate
its provisions.
Section 7 – Punitive Action against violating Bidders / Consultants / Suppliers / Subcontractors
If the Principal obtains knowledge of conduct of a Bidder, Consultant, Supplier or Subcontractor, or of
an employee or a representative or an associate of a Bidder, Consultant, Supplier or Subcontractor
which constitutes corruption, or if the Principal has substantive suspicion in this regard, the Principal
will inform the Vigilance Office.
Section 8 - Independent External Monitors
1. The Principal has appointed competent and credible Independent External Monitors for this Pact.
The task of the Monitor is to review independently and objectively, whether and to what extent the
parties comply with the obligations under this agreement.
2. The Monitor is not subject to instructions by the representatives of the parties and performs his
functions neutrally and independently. He reports to the Chairperson of the Board of the Principal.
3. The Bidder/Consultant/Supplier accepts that the Monitor has the right to access without restriction
to all Project documentation of the Principal including that provided by the
Bidder/Consultant/Supplier. The Bidder/Consultant/Supplier will also grant the Monitor, upon his
request and demonstration of a valid interest, unrestricted and unconditional access to this project
documentation. The same is applicable to Subcontractors. The Monitor is under contractual
obligation to treat the information and documents of the Bidder/Consultant/Supplier/ Subcontractor
with confidentially.
4. The Principal will provide to the Monitor sufficient information about all meetings among the parties
related to the Project provided such meetings could have an impact on the contractual relations
between the Principal and the Bidder/Consultant/Supplier. The parties offer to the Monitor the
option to participate in such meetings.
5. As soon as the Monitor notices, or believes to notice, a violation of this agreement, he will so inform
the Management of the Principal and request the Management to discontinue or heal the violation,
or to take other relevant action. The Monitor can in this regard submit non-binding recommendation.
Beyond this, the Monitor has no right to demand from the parties that they act in a specific manner,
refrain from action or tolerate action. However, the Independent External Monitor shall give an
opportunity to the Bidder/Consultant/Supplier to present its case before making its
recommendations to the Principal.
6. The Monitor will submit a written report to the Chairperson of the Board of the Principal within 8 to
10 weeks from the date of reference or intimation to him by the 'Principal' and, should the occasion
arise, submit proposals for correcting problematic situations.
7. If the Monitor has reported to the Chairperson of the Board a substantiated suspicion of an offence
under relevant Anti-Corruption Laws of India, and the Chairperson has not, within reasonable time,
taken visible action to proceed against such offence or reported it to the Vigilance Office, the Monitor
may also transmit this information directly to the Central Vigilance Commissioner, Government of
India.
8. The word 'Monitor' would include both singular and plural.
85
Section 9 - Pact Duration
1. This Pact begins when both parties have legally signed it. It expires for the Consultant/Supplier 12
months after the last payment under the respective contract, and for all other Bidders 6 months
after the contract has been awarded.
2. If any claim is made / lodged during this time, the same shall be binding and continue to be valid
despite the lapse of this pact as specified above, unless it is discharged / determined by
Chairperson of the Principal.
Section 10 - Other provisions
1. This agreement is subject to Indian Law. Place of performance and jurisdiction is the Registered
Office of the Principal, i.e. Mumbai. The Arbitration clause provided in the main tender document /
contract shall not be applicable for any issue / dispute arising under Integrity Pact.
2. Changes and supplements as well as termination notices need to be made in writing. Side
agreements have not been made.
3. If the Bidder/Consultant/Supplier is a partnership or a consortium, this agreement must be signed
by all partners or consortium members.
4. Should one or several provisions of this agreement turn out to be invalid, the remainder of this
agreement remains valid. In this case, the parties will strive to come to an agreement to their original
intentions.
5. If any bidder / contractor / supplier entering into Integrity Pact, aggrieved by any decision / action
of the principal, shall approach the IEMs and await their decision before pursuing any other remedy
available to him in law
-------------------------------------------------- --------------------------------------------------
For the Principal For the Bidder/Consultant/ Supplier
Place ……………………………. Witness 1: ------------------------------------------------

(Signature/Name/Address)
Date …………………………… Witness 2: ------------------------------------------------

(Signature/Name/Address)
86
Annexure 7: Pro forma for Non-Disclosure Agreement (NDA)
NON DISCLOSURE AGREEMENT
This Agreement is made as of the ------------- 2020 between BHARAT PETROLEUM CORPORATION
LTD. (BPCL) a Government of India Enterprise, having its registered office and Corporate office at
Bharat Bhavan, 4&6, Currimbhoy Road, Ballard Estate, Mumbai -400001 hereinafter referred as First
Part which expression shall unless repugnant to the subject or the context mean and included its
successors, nominees or assigns and M/s ------------------ -------- ---------------------------------------------------
--a company incorporated under the Indian Companies Act, 1956, and having its registered office at --
---------------------------------- ------------------------------------------------------ herein after called “-Second Part ”
which expression shall unless repugnant to the subject or the context mean and include its successors,
nominees or assigns.
Whereas in order to pursue the business purpose of this particular project as specified in Annexure A
(the “Business Purpose”), M/s----------------------------------------------------- -----------------------------------------
recognize that there is a need to disclose certain information, as defined in para 1 below, to be used
only for the Business Purpose and to protect such confidential information from unauthorized use and
disclosure.
In consideration of First Part’s disclosure of such information, Second Part agrees as follows:
1. This Agreement will apply to all confidential and proprietary information disclosed by First part
to Second part, including information which the disclosing party identifies in writing or otherwise
as Confidential before or within thirty days after disclosure to the receiving party (“Confidential
Information”).
Confidential Information consists of certain specifications, designs, plans, drawings, software,

prototypes and/or technical information, and all copies and derivatives containing such
Information, that may be disclosed to other part by first part for and during the Purpose, which
disclosing party considers proprietary or confidential (“Information”). Confidential Information
may be in any form or medium, tangible or intangible, and may be communicated/disclosed in
writing, orally, or through visual observation or by any other means by other part (hereinafter
referred to as the receiving party) by the First Part (hereinafter referred to as one disclosing
party). Information shall be subject to this Agreement, if it is in tangible form, only if clearly
marked as proprietary or confidential as the case may be, when disclosed to the receiving party
or, if not in tangible form, its proprietary nature must first be announced, and it must be reduced
to writing and furnished to the receiving party within thirty (30) days of the initial disclosure.
2. M/s --------------------------- i.e. Second Part ----------------------------------hereby agreed that during

the Confidentiality Period:
a. The receiving party shall use Information only for the Purpose, shall hold Information
in confidence using the same degree of care as it normally exercises to protect its own
proprietary information, but not less than reasonable care, taking into account the
nature of the Information, and shall grant access to Information only to its employees
who have a need to know, but only to the extent necessary to carry out the business
purpose of this project as defined in exhibit A, shall cause its employees to comply with
the provisions of this Agreement applicable to the receiving party, shall reproduce
Information only to the extent essential to fulfilling the Purpose, and shall prevent
disclosure of Information to third parties. The receiving party may, however, disclose
the Information to its Service Providers and contractors with a need to know; provided
that by doing so, the receiving party agrees to bind those Service Providers and
contractors to terms at least as restrictive as those stated herein, advise them of their
obligations, and indemnify the disclosing party for any breach of those obligations.
87
b. Upon the disclosing party's request, the receiving party shall either return to the
disclosing party all Information or shall certify to the disclosing party that all media
containing Information have been destroyed.
3. The foregoing restrictions on each party's use or disclosure of Information shall not apply to
Information that the receiving party can demonstrate:
a. Was independently developed by or for the receiving party without reference to the
Information, or was received without restrictions; or
b. Has become generally available to the public without breach of confidentiality
obligations of the receiving party. The information shall not be deemed to be available
to the general public merely because it is embraced by more general information in the
prior possession of Recipient or of others, or merely because it is expressed in public
literature in general terms not specifically in accordance with the Confidential
Information; or
c. Was in the receiving party's possession without restriction or was known by the
receiving party without restriction at the time of disclosure and receiving party declare
of possession of such confidential information within a day upon such disclosure by
disclosing party ; or
d. Pursuant to a court order or is otherwise required by law to be disclosed', provided that
Recipient has notified the disclosing party immediately upon learning of the possibility
of any such court order or legal requirement and has given the disclosing party a
reasonable opportunity and co-operate with disclosing party to contest or limit the
scope of such required disclosure including application for a protective order.
e. Is disclosed with the prior consent of the disclosing party; or
f. The receiving party obtains or has available from a source other than the disclosing
party without breach by the receiving party or such source of any obligation of
confidentiality or non-use towards the disclosing party.
4. Receiving party agrees not to remove any of the other party’s Confidential Information from the
premises of the disclosing party without the disclosing party’s prior written approval and
exercise extreme care in protecting the confidentiality of any Confidential Information which is
removed, only with the disclosing party’s prior written approval, from the disclosing party’s
premises. Receiving party agrees to comply with any and all terms and conditions the disclosing
party may impose upon any such approved removal, such as conditions that the removed
Confidential Information and all copies must be returned by a certain date, and that no copies
are to be make off of the premises.
5. Upon the disclosing party’s request, the receiving party will promptly return to the disclosing
party all tangible items containing or consisting of the disclosing party’s Confidential Information
all copies thereof.
6. Receiving party recognizes and agrees that all of the disclosing party’s Confidential Information
is owned solely by the disclosing party (or its licensors) and that the unauthorized disclosure or
use of such Confidential Information would cause irreparable harm and significant injury, the
degree of which may be difficult to ascertain. Accordingly, receiving party agrees that the
disclosing party will have the right to obtain an immediate injunction enjoining any breach of
this Agreement, as well as the right to pursue any and all other rights and remedies available
at law or in equity for such a breach.
7. As between the parties, all Information shall remain the property of the disclosing party. By
disclosing Information or executing this Agreement, the disclosing party does not grant any
license, explicitly or implicitly, under any trademark, patent, copyright, mask work protection
right, trade secret or any other intellectual property right. The disclosing party disclaims all
warranties regarding the information, including all warranties with respect to infringement of
intellectual property rights and all warranties as to the accuracy or utility of such information.
Execution of this Agreement and the disclosure of Information pursuant to this Agreement does
88
not constitute or imply any commitment, promise, or inducement by disclosing party to make
any purchase or sale, or to enter into any additional agreement of any kind.
8. Disclosing party’s failure to enforce any provision, right or remedy under this agreement shall
not constitute a waiver of such provision, right or remedy.
9. This Agreement will be construed in, interpreted and applied in accordance with the laws of
India.
10. This Agreement and Exhibit A attached hereto constitutes the entire agreement of the parties
with respect to the parties' respective obligations in connection with Information disclosed
hereunder and supersedes all prior oral and written agreements and discussions with respect
thereto. The parties can amend or modify this Agreement only by a writing duly executed by
their respective authorized representatives. Neither party shall assign this Agreement without
first securing the other party's written consent.
11. This Agreement will remain in effect for three years from the date of the last disclosure of
Confidential Information, at which time it will terminate, unless extended by the disclosing party
in writing.
12. With regard to the confidential information of M/s disclosed to BPCL, BPCL agrees to comply
with all the obligations of receiving party mentioned in this Agreement.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement by their duly authorized
officers or representatives.
M/S ----------------------------- BHARAT PETROLEUM
CORPORATION LIMITED
Signature: _____________ Signature: ____________
Printed Name: _________ Printed Name: ___________
Designation: ________________ Designation:

_________________
89
Exhibit A
1. Business Purpose:…………………………
……………………………………………………………
…………………………………………………………………………………….
2. Confidential Information of M/s ------------------------------------------------

a. All communication/ information submitted to the BPCL relating to the proposal of M/s
_______________ for the purpose of procurement and subsequent integration with
existing infrastructure of BPCL, marked as confidential.
3. Confidential Information of BPCL:

a. All details relating to architecture and other Network infrastructure details of BPCL etc.
b. All information shared in oral or in written form by BPCL with M/s----------------------------
--------------------------------------------------.
c. Any information desired by M/s ----------------------------- shall be justified for.
d. Information downloaded or taken in physical form shall be returned/ destroyed after
use and not copied.
e. Draft Technical specifications for the various projects and Tender documents for the
same.
BPCL: ___________________ M/s-------------------------------------------
Signed Signed
90
Annexure 8: Vendor Code Creation Form
<Sample file is as below. Excel File is uploaded separately along with this tender document>
Bidders are required to complete the forms in all respects, sign and stamp each page where
mentioned, and upload scanned copy of the forms along with all the required annexures
Page 1 :
91
Page 2
Page 3
92
93
Annexure 9: Pro forma for Performance Bank Guarantee
(On non-judicial paper of appropriate value)

FOR EARNEST MONEY / SECURITY DEPOSIT TOWARDS PERFORMANCE
To,
Bharat Petroleum Corporation Ltd.
Dear Sirs,
M/s. ____________________________have taken tender for the work _________________ CRFQ

No/PO No______________ for Bharat Petroleum Corporation Ltd.
The tender Conditions of Contract provide that the Contractor shall pay a sum of Rs._______________
(Rupees_______________________________) as earnest money/security deposit in the form therein
mentioned. The form of payment of earnest money/security deposit includes guarantee executed by
Scheduled Bank, undertaking full responsibility to indemnify Bharat Petroleum Corporation Ltd. in case
of default.
The said __________________have approached us and at their request and in consideration of the
premises we ____________________having our office at ___________________ have agreed to give
such guarantee as hereinafter mentioned.
1. We ______________________ hereby undertake and agree with you that if default shall be made
by M/s.______________________ in performing any of the terms and conditions of the tender or
in payment of any money payable to Bharat Petroleum Corporation Ltd. We shall on demand pay
to you in such matter as to you may direct the said amount of Rupees_____________________
only or such portion thereof not exceeding the said sum as you may from time to time require.
2. You will have the full liberty without reference to us and without effecting this guarantee postpones
for any time or from time to time the exercise of any of the powers and rights conferred on you
under the contract with the said_________________________ and to enforce or to for bear from
endorsing any power of rights or by reason of time being given to the said which under law relating
to the sureties would but for provision have the effect of releasing us.
3. Your right to recover the said sum of Rs. ________(Rupees _________________) from us in
manner aforesaid will not be affected or suspended by reason of the fact that any dispute or
disputes have been raised by the said M/s._______________________ and/or that any dispute or
disputes are pending before any officer, tribunal or court.
4. The guarantee herein contained shall not be determined or affected by the liquidation or winding
up, dissolution or change of constitution or insolvency of the said__________________ but shall in
all respects and for all purposes be binding operative units payment of all money due to you in
respect of such liabilities is paid.
5. Our liability under this guarantee is restricted to Rupees___________ Our guarantees shall remain
in force until ______________unless a suit or action to enforce a claim under
____________________Guarantee is filed against us within six months
from_______________(which is date of expiry of guarantee) all our rights under the said guarantee
shall be forfeited and shall be relieved and discharged from all liabilities thereunder.
6. We have power to issue this guarantee in your favour under Memorandum and Articles of
Association and the undersigned has full power to do under the Power of Attorney dated
__________________ granted to him by the Bank.
Yours faithfully
_____________________________Bank by its Constituted Attorney Signature of a person duly

authorized to sign on behalf of the bank.
94
Annexure 10: OEM/ISV Declaration Form
(This form has to be provided by the OEMs of the hardware and software solutions proposed. This letter
of authority should be on the letterhead of the manufacturer and should be signed by a person
competent and having the power of attorney to bind the manufacturer.)
Date:
To
The General Manager - Corporate Strategy
2nd Floor, Bharat Bhavan 3,
Walchand Hirachand Marg,
Ballard Estate,
Mumbai – 400001
Subject: OEM Certification Form
Ref: CRFQ No. 1000352329 dated 21.05.2020
Dear Sir,
Subject: ISV/OEM Authorization for Tender no 73448, CRFQ No. 1000352329
We _____________________ (name and address of the ISV/OEM) are established and reputable
manufacturers of_______ (List of Goods) having product development centres or authorized distributor
at the locations__________ or as per list attached. M/s ____________ (Name and address of the
Bidder) is authorised to bid for the product/services offered by us.
I/we hereby certify that the Products or technology proposed in the RFQ is not end-of-life as well as
end-of-sale and we hereby undertake to support these equipment / software / service for the duration
of minimum 5 years from the date of submission of the bid.
I/we hereby declare that we are confirming to adhering to full compliance towards all the technical
requirements mentioned in Annexure 1 and all the technical and functional platform requirements under
as detailed in terms of reference under Annexure 2 of the tender with CRFQ No. 1000352329. I/we
hereby also declare that our full support is extended to them in all respects for supply and installation
for our product.
We have not been blacklisted by any State / Central Government Department or Central /State PSUs.
I/we hereby declare that the details furnished above are true and correct to the best of my/our
knowledge and belief and I/we undertake to inform you of any changes therein, immediately. In case
any of the above information is found to be false or untrue or misleading or misrepresenting, I/we am/are
aware that I/we may be held liable for it and BPCL has the right to reject the offer in full or part without
assigning any reasons, whatsoever.
Thanking you,
Yours faithfully,
(Signature) For and on behalf of: _________ (Name of the OEM)
Authorised Signatory
Name:
Designation:
Note: this letter of authority should be on the letterhead of the OEM and should be signed & stamped
by Legal Officer / HR Head / Company Secretary / authorized signatory of OEM Company.
95
Annexure 11: Response to BQC Criteria a, Proven Track Record
<On Bidder letter head>
Item Response
Client Name
Single point of contact from bidder’s organisation to address any queries on this Name:
reference Phone no.:
Email:
Client profile including annual revenue
Project start date
Project end date
Scope of services provided
Please provide details of :
1) Experience of implementation means C&C Platform integrating with MES/
SCADA/ RTU/ Grid/ Automation system/ Historian in Oil and Gas /Process
Plant/ Mining/ Power / Infra Utility in any sector in India or Abroad
Key applications implemented / deployed in the project
Client reference/reasonable proof (enclosed letters) – for client reference
through tele-conference, please provide:
a) Name of Person
b) Designation in the organization
c) Position in the project
d) Contact number
e) E-mail id
Any additional information
I/we hereby declare that the details furnished above are true and correct to the best of my/our
knowledge and belief and I/we undertake to inform you of any changes therein, immediately. In case
any of the above information is found to be false or untrue or misleading or misrepresenting, I/we am/are
aware that I/we may be held liable for it and BPCL has the right to reject the offer in full or part without
assigning any reasons, whatsoever.
Signed and Stamped by Authorized Signatory
96
Annexure 12: Response to BQC Criteria a and Quality Bid Criteria 1 - Certificate from
TPIA
<On TPIA letter head>
To
The General Manager - Corporate Strategy
2nd Floor, Bharat Bhavan 3,
Walchand Hirachand Marg,
Ballard Estate,
Mumbai – 400001
Dear Sir,
Sub: Statement Pursuant to the Application for RFQ for Selection of Bidder to implement and operate
Command Centre for Digital Initiatives for BPCL
We hereby certify the following as true and correct for Bidder / OEM ____________________(name):
Details of contracts entered into by the company in the last 5 years (before <date>) which has been
mentioned in Annexure 11 / 13 (as applicable), along with the original contract values are as follows:
No. Client Name Project Type Date of Contract Value of Duration of

(Focus Area) Contract (INR) contract (months)
The aforementioned list is verified against the original documents and found true. Contracts clearly
indicate services being rendered by the company and the project duration and value.
For <TPIA>
Authorised Signatory:
Place:_______
Date: _______
97
Annexure 13 Response for Evaluation Criteria - 1
<OEM letter head>

We hereby certify the following as true and correct, the project details are provided below:
<Repeat the form for every project >
Item Response
Client Name
Single point of contact from bidder’s organisation Name:
to address any queries on this reference Phone no.:
Email:
Client profile including annual revenue (INR for
Indian clients and USD for foreign clients)
Project start date
Project end date
Contract value (INR for Indian contracts and USD
for foreign contracts )
Name of the Platform implemented
Scope of services provided including details of
integrating the following areas
1) IoT instruments like CCTV/Controller/Grid etc.
2) SCADA / MES / RTU etc.
4) Automation systems/Application (PLC /
Actuators etc.)
Locations covered in scope
Key applications implemented on the project
No. of users
Whether the solution was hosted on cloud or in On cloud / In premise
premise
Number of full time resources staffed on the project Peak no. of full time resources over the project duration:
(Only include full time resources on the rolls of the
bidder) Average no. of full time resources over the project
duration:
Outcomes achieved
Client reference/reasonable proof (enclosed
letters) – for client reference through tele-
conference, please provide:
a) Name of Person
b) Designation in the organization
c) Position in the project
d) Contact number
e) E-mail id
Any additional information
Signed and stamped by Authorized Signatory
98
Annexure 14: Common NEFT Mandate Form
99

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Tender for Selection of Bidder for Implementation of the Command & Control Centre

as part of BPCL Digital Initiatives

Bharat Petroleum Corporation Limited

Tender No: 73448 CRFQ No: 1000352329 dated 21.05.2020

Bharat Petroleum Corporation Limited

Date of Submission: 12.06.2020 @ 1400 Hrs

Name Shri. Vikram Srivastava Shri. Virendra Bahadur Shri. Sudhir

Phone +91 79 4001 6868, +91 93745 19729

For Bharat Petroleum Corporation Ltd.

1.1 Bid Evaluation Methodology

1.2 Techno-Commercial Bid Evaluation

1.2.1 Bid Qualification Criterion (BQC)

a. Proven Track Record

Bidder should have experience of Bidder to submit/ upload following documents

Please note that the Platform proposed in this

Experience of implementing C&C Platform/

c. Maturity of Bidder on Services and Process Level

d. Credentials of the Technology Platform

e. Communication System / VA Capabilities

VA and Communication Systems OEM/ISV Bidder to submit/ upload following documents in

Sl. No. Platform Capabilities

Quality Score Matrix

1) IoT instruments like CCTV/Controller/Grid etc.

No. of contracts / projects >= 3 : 30 marks

Documents to be provided for each contract mentioned:

1. Declaration from OEM as per Annexure 13

2. Annexure 12 duly verified and certified by TPIA which is

CMMI Level 5 : 10 marks

Provide self-attested copy of the valid certification

Bidders are required to demonstrate the functionality /

Bidders are required to upload solution document (if

Bidders are required to upload solution document (if

Bidders are required to capture the following points

3. The Bidder’s responses shall be appropriately recorded and scored.

1. Rates should be quoted strictly as per above and in no other manner.

1.5 Combined Quality and Price Bid Evaluation

(i) (ii) (iii) (iv)

 Quality Score (Q) of individual bidder after presentation to evaluation committee.

i) Retail Outlets: Approx. 15000 RO’s and 13 Interlocks at each R.O.

Some of the typical Interlocks w.r.t. Retail Outlets:

# Inter-Lock Name Inter-Lock Mode

ii) Retail Terminal (Depot) 75 Depot:

iii) Terminal Automation System (TAS)

2 Plant ESD - closure of tank ROSOVs

3 Plant ESD - power shutdown after process shutdown

4 Rim seal fire protection system - Fire detection & suppression

5 HCDS - Audio visual alarm in control room, audio alarm in field

6 Earthing failure - loading to stop through batch controllers at TLFG/TWFG

2 Tank overfill prevention – sound the hooters

3 Plant ESD - Closure of tank MOVS & tripping of product pumps

4 Plant ESD – sound the hooters

# SUPERCRITICAL INTERLOCKS (PROCESS)

K factors - Any change in k-factors/meter factors of Base, Blended or Additive products in

SI.No Functionality/Equipment Weightage

1 Available Fire Water Qty. (pump-able) as per OISD requirement 20%

2 Functioning of Supercritical Interlocks 20%

3 Fire Engine in Auto-Mode (Either 3 out of 5 or 2 out of 3) must be in auto 20%

4 Functioning of Critical Interlocks 15%

5 Functioning of Process Interlocks 10%