Coursera

Administrator
Guide

Authored by Coursera
C4CV Version 1.0 - April 21st 2020
Coursera © Copyright 2020.
All rights reserved.
Welcome to Coursera!
Congratulations on starting your Coursera learning program! This guide was
written to help you navigate the Coursera administrator platform and start
managing your Coursera learning program(s).

What is Coursera?
Coursera is the world's premier learning platform (or MOOC - Massive Open
Online Courses). It brings online educational content from the best universities
and industries delivered in an easy-to-use online platform. We at Coursera
envision a world where anyone, anywhere can transform their life by accessing
the world’s best learning experience.

Why learn on Coursera?

While learning on Coursera your learners will...
✓ Learn new skills to help you excel in your current role.
✓ Help prepare for your dream job.
✓ Refresh your education & keep your competitive edge.
✓ Become better informed on a variety of topics.
✓ Access content from 160+ universities & 30+ industry partners.
✓ Be part of a community of over 40+ million global learners.
Getting
Started
 Getting Started

Overview
This document was written to help you navigate your way around the Coursera admin portal & invite
learners to you Coursera learning programs.After reading this document, you’ll know how
add/remove learners from your programs, extract learner data from programs, and send
customized email communications to learners.

You can also get additional support through the following channels:
★ Administrator Help Center:
https://business.coursera.help/hc/en-us/categories/204094368-Enterprise-Plan
★ Learner Help Center: https://learner.coursera.help/hc
★ Coronavirus Response Initiative FAQs:
https://business.coursera.help/hc/en-us/articles/360046317974-Coronavirus-Response-Initiative-Sup
port-FAQs
★ Coursera Enterprise Support: https://business.coursera.help/hc/en-us/requests/new

Download the
Coursera mobile
app to learn on
the go!

Ease of use Unparalleled Intuitive

accessibility classroom
experience
95% of the 2000+ Coursera is
courses on available anywhere
Coursera keeps
Coursera can be at any time.
lectures and
taken from Courses are lessons short, so
beginning to end available offline, learners can make
on your mobile over 35 languages meaningful
phone, laptop, or subtitled, with progress in just a
few minutes a day.
tablet. availability across
Android and iOS.

Coursera supports the most recent versions and one previous version of the following browsers on
computers

● Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, Internet Explorer: 11.0

If you're using an older browser, updating your browser can help resolve issues using the admin tools. To
use Coursera on a mobile device, please download the Coursera mobile application.

Requirements for using Coursera on a computer:

● To use Coursera on the web, you'll need a reliable Internet connection and a computer with at least
1GB of memory/RAM.
●
Requirements for the Coursera mobile app:
● You can use the Coursera mobile app with iPhone and iPad (iOS 9.0+) and Android (5.0+) devices.
 Admin Home Page

Your Admin Home Page

Access your admin platform by navigating to your Coursera Admin instance. This is provided by your
Coursera customer team.

● www.coursera.org/o/c4c-[your-org-name]/admin

On the top of the admin home page is the summary tab that shows high level metrics in order to help
you assess the overall program health with a single glance.

This includes the following metrics. The date range starts from the start of your Coursera subscription.
● Enrollments: Total number of times learners have enrolled in a course
● Learning hours: Total number of hours learners have spent progressing through courses
● Lessons taken: A lesson is a cohesive unit of content within a course including several items

Usage Overview section below the summary tab provides admins with "learner funnel" data in order
to pinpoint how to optimize the performance of the program.
This is a visual overview to identify where the “leaky bucket” is in the learner funnel whether that be
invitations sent, learners who have joined, or learners who have enrolled

Below each stage, there are quick action buttons that allow the admin take the corrective measures
needed for each stage (i.e. resend invites or remind those joined to enroll in courses)

*The summary data will update daily while the usage overview data will update every two hours.
 Admin Home Page

Below Summary and Overview sections is your list of programs. You can invite your employees to
these programs.

Click on the title of the program you want to administer. This will redirect you to the program admin
main page.
Program - Main Page

Main page is where you can manage your members, curriculum, and branding for a program.

PREVIEW PROGRAM redirects you to a page that shows you what your learners will see when
they join the program.

MAIN: View program level metrics and preview the program from the learner experience

MEMBERS: View the members of the program, see learner enrollments/completions, and email
members of the program

INVITATIONS: Invite or remove members from the program and customize your program invite
email

CURRICULUM: View your curriculum for the program, modify it by adding or removing Courses,
and access course gradebooks

SETTINGS: Change program name, change the banner, and reorder the curriculum
Program - Members Page

Members page shows you information on members in your learning program. These
learners have accepted the invitation to join your learning program.

Check-box selects the member(s) you wish to email or remove from your program.
The envelope icon will open your email manager to draft an email. The trash bin
icon will remove the user(s) from your program.

This envelope icon will trigger an email report of members that fall into one of the
following categories.

No Enrollments: Download emails of learners who have accepted their invitation,

but have not yet enrolled in a course.
Enrolled with no completions: Download emails of learners who are enrolled in at
least 1 course, but have not yet completed a course.
Completed at least 1 course: Download emails of learners who have completed at
least 1 course

Search bar to look for members based on name or email

No Enrollment = Learner has not signed up for a course

# Completions = Learner has completed all graded assignments.

# Enrollment(s) = Number of courses learner has enrolled into

Inactive = Member hasn't been active in a course in this program for at least 30
days
At Risk = This member has missed a deadline or failed an assessment in at least
one of the program courses.

This allows you to filter your members based on their contract membership
Program - Invitations Page

Invitations page is where you can invite and add members to your learning program.

People you’ve invited access your program by either...

★ Clicking the link in their email invitation or

★ Clicking through the Program URL (found on the program settings page) and signing into
Coursera using the email address that was used to add them as an invited member.

After someone accepts your invitation and becomes a member of your program…

✓ They will count toward the number of licenses available in your plan
✓ They will have access to the courses and specializations you chose for your program
✓ Admins will be able to see their course progress and completion data
✓ Any coursework they do will be connected to the account they use to access your program, and
cannot be transferred to a different account

Once you invite people to your program, they will need a Coursera account to access your program. If
you send Coursera system-generated program invitations, learners can link their program access to an
existing Coursera account.

If you are inviting more than one person, we recommend that you use the Import Members option.
When you select this option a new dialogue window will open.
 Program - Settings Page

Settings page is where you can control branding for your program. You can also put an
enrollment cap per learner by setting a value in the COURSE ENROLLMENT LIMIT box.

The program URL you share with your learners if you choose not to send them an invite using
Coursera’s email invitation feature.

You can also delete your program by clicking Remove Program. Proceed with caution - Once you
remove your program this action can’t be undone.
Inviting
Learners
 Users Page - Member Management

Inviting a Member
In the Users page, you can invite learners either in bulk or one at a time :

Send bulk invitations : To send bulk invitations from the Users page:
● Click the +Invite Learners dropdown
● Click Send Bulk Invitations
● Choose the program and contract you want to invite learners to. You can only select one
program and contract at a time.

● Click on download the .csv template link from the prompt

● Open the CSV file and add rows for all your members. Note: All 3 headers are required.
● “Full Name” and “Email” are required fields.“External ID” is an optional field (even if you don’t fill
this column, make sure to include the header)
● Go back to the popup prompt and click the browse files link and upload your completed CSV
file. You can also drag and drop the file into this page:
● Click Upload
 Users Page - Member Management

Inviting a Member

Send an invitation to a Learner : To send an invitation to a learner:

● Click the +Invite Learners dropdown
● Click Invite Learner
● Fill in required fields: Name and Email. External ID is an optional field.
● Click Continue.

● Choose the program and contract you want to invite the learner to. You can only select one
program and contract at a time.
● Review the invitation preview for errors. During this stage you will want to review the below for
accuracy:
○ Learner details
○ Program
○ Contract
● Check the box for Send invitation to new learner if you want invitation email to be sent.
Uncheck this box if you do not want an email to be sent.
● Click Send invitation if the box to send invitations to new learner is checked or Create
invitation if the box is unchecked.
● Confirmation messages will appear once complete. Exit out of these messages.
Messaging
Learners
 Learner Communications

Emailing your learners

Using this functionality, you can send tailored messages to different learner cohorts; can create a
custom message or choose from a library of presets.
To use this feature, go to Messages homepage > Create a message button.

Selecting “Create a message” button will direct you to a new page that will guide you through the
message creation process.Here you will see three sections:

● Define message audience

● Message details
● Preview message

1. Define message audience

1. Select the message’s audience. There is also an option to

write a custom message without presets.

2. Select additional filters (optional).

To apply filters, select Filters where you will see the option to
select/deselect any combination of:

● Current enrollments
● Learning programs
● Contracts

3. Once an audience has been selected and optional filters

have been applied, click Next to proceed to the second
section where you will edit the message details.
 Learner Communications

Emailing your learners

2. Edit message details

In this section, you will have the opportunity to customize

your message using the following headers. Note: You can
only customize the below parameters and not the overall
look and feel of the emails.

● Message Subject
● Message Content
● Add a call to action button
● Edit the sender’s name (optional): By default, the
sender’s name will be the name of the creator of the
message.
● Include a reply-to email address (optional): If left
On, recipient responses will go directly to the
message sender’s inbox. If left Off, recipient
responses will be directed to [email protected].

Once complete, select the Preview message button to

proceed with previewing the message prior to send off. To
cancel the message, select the Discard message button

3. Preview and send message

In this section, you have the opportunity to preview your

message prior to sending.

For sending the message, you will be required to agree to

Coursera’s Terms of Use and Privacy Policy.. Once you’ve
agreed to the policies, click Send.

You can also send messages to the population of individuals filtered in the users list on Users Home
Page. Selecting a specific user or users will surface the option to send a customized message
depending on the learner activity status you have filtered on. Selecting the Send message button will
redirect you to the Messages homepage where you will have the ability to send targeted and
customized messages to different cohorts within a learning program regardless of whether filters have
been applied.
 Learner Communications

Coursera Email Settings

Coursera will send emails to learners in your programs with announcements specific to the courses
they're in, for example, upcoming deadlines. Learners in your programs can opt out of emails from
Coursera using the Email Preferences section of their Account Settings page.

Coursera will not send more general emails like course recommendations. Learners in your
programs are automatically opted out of these additional communications from Coursera. They are
also automatically opted out of emails from the universities who offer the courses in your program.

Learning Program Welcome Email

Invitation Email

Course Welcome Email

Specialization Welcome Email

Program Exit Email

Managing
Curriculum
 Curriculum Page

Curriculum page lists your program’s course collections. You can add courses or
collections to a curriculum. A collection is defined as a grouping of courses and specializations.

Click this to add courses

Click this to create new collection

From left to right click these to…

1) Move courses from collection to
collection
2) Copy courses from collection to
collection
3) Delete courses from collection

Click and drag this to rearrange

course and collection ordering

Adding Courses
After you click +Courses

Select which collection(s) you want to add Select courses you want to add by
a course clicking on the course tile or the
check mark icon on the bottom right

Adding Collections
After you click +Collection

Click on +Courses and follow the steps above to add

Enter a collection name and description courses to your new collection
Reporting
Reporting - Email Reports

Accessing Email Reports

Follow these steps to send yourself an email report to learn more about your learners’ activity

Go to your Admin Dashboard.

Click on Email Report. The report will be emailed within

an hour after the request.

Note: The data in the reports are updated daily. What

this means if that if there is new learner activity, the
email reports will reflect that within 24 hours.

Check your inbox for the report email. Click on

“Download” to download a zip file containing the 3 csv
reports.

If you don’t immediately receive the email, check again

with 1 hour or your spam folder.

Contained in the zip file are 3 reports to help you better

understand your learners’ progress

I) member-report
II) usage-report
III) specialization-report

Scheduling Email Reports

Organization admins can set up the Report Schedule on the Global Settings page to have the email
reports sent automatically to all administrators on a set schedule.

Click on the gear icon in the upper right menu.

Click on “Settings”

Scroll down to the "Report Schedule" section at the

bottom of the Settings page

Select the programs and days of the week for which you
want to receive reports.

Click Save

Note: The data always reflects the last 24 hours.

 Reporting - Data Dictionaries

Usage Report shows data on your learner’s individual progress on their enrolled courses.
Header Description Sample Data

Name User's full name. Each of the user's unique course enrollments will show as a separate row in this report. Jo Doe

Email User’s email address. [email protected]

External Id User’s external ID. This is an optional field when inviting Users from the "Invitations" page. 12345

Course Name of the course or Rhyme project enrollment. AI For Everyone

Course ID Alpha-numeric unique identifier for the course. daG-a-O1EeijKBISCWxf6g

Course Slug Text identifier for the course which also comprises the course URL on the Coursera consumer site (coursera.org). ai-for-everyone

University Partner that authored the course. deeplearning.ai

Enrollment Time Date and time when User enrolled in course. 2019-12-23T06:18:32.782Z

Class Start Time Start date of course. 2020-01-06T08:00:00.000Z

Last Course Activity Time Last time User interacted with any course item (e.g. watched a video, read a note). 2019-12-23T06:36:27.000Z
How far the User is from completing all available course material. This is a percentage of how many course items have
been completed (e.g. watched a video, clicked into a reading).

Users can complete a course without achieving 100% progress if they choose to skip course items such as videos and
Overall Progress readings. 12.82
Total minutes a user has spent on continuous learning sessions. A learning session is defined as a continuous working
session of a user on the platform doing page views, start course items or complete course items. As long as a user has
not been idle for longer than 60 minutes, the session is a continuous session and the time is counted into learning
hours.

Offline learning hours are not part of this measure. For example the hours spent on programming assignments where
users may complete outside of the platform and come back to submit are not counted.

Estimated Learning Hours The learning hour is an estimate, it should never be referred as an exact number. 0.29
Yes/No field. This column is Yes if User has finished all required assessments and assignments.

Completed Users can determine what are all the required items under the "Grades" section in any course. Yes

Removed From Program Yes/No field. Indicates whether the user is an active member of the learning program. No

Program Slug Text identifier for the program which also comprises the program URL on your Coursera admin portal. program-1j8c4r

Program Name Name of the learning program where the enrollment is used. Learning Program
Name of the collection the User found the course or specialization. If the User found it through the browse menu or
Enrollment Source search bar, this field is left blank. Data Literary

Completion Time Date and time when User completed all required assessments and assignments 2019-12-23T06:36:27.751Z
Grade calculation of all required assessments and assignments. This number changes as Users progress through the
Course Grades course. 88.25

Contract The contract from which the User is occupying a license or enrollment Year 1 Contract 2020

Manager Name Bobby McManager

Manager Email [email protected]

Job Title Software Engineer II

Job Type This is an optional field you can append to your user's profile. Full Time

Business Unit You can add these fields through the "Members" tab in your program page OR work with your Coursera Team to have Product

Business Unit 2 this information be automatically populated through your single-sign-on (SSO). Enterprise

Location City Toronto

Location Country Canada

Location Region Ontario

 Reporting - Data Dictionaries

Membership Report shows data on your learners’ member status and their total
enrollments
Header DESCRIPTION Sample Data

Name User’s full name. Jo Doe

Email User’s email. [email protected]

External Id User’s external ID. This is an optional field. 12345

Program Name Name of the learning program where the enrollment is used. Learning Program

Program Slug Text identifier for the program which also comprises the program URL on your Coursera admin portal. program-1j8c4r

# Enrolled Courses Total number of courses the user has enrolled. 10

# Completed Courses Total number of courses the user has completed. 5

One of 3 values:
1) MEMBER - User accepted invitation to join Coursera

2) DELETED_MEMBER - User was removed as a member by a Coursera administrator

Member State 3) INVITED - User sent an invitation to join Coursera. MEMBER

Join Date Date and time when a User joined a Coursera program. 2019-09-04T19:50:10.161Z

Invitation Date Date and time when a User was invited to join a Coursera program. 2019-09-04T19:45:08.947Z

Last Activity Time Last time User interacted with course content. 2020-02-25T06:33:46.000Z

Contract(s) The contract from which the User is occupying a license or enrollment. Year 1 Contract 2020

Manager Name Bobby McManager

Manager Email [email protected]

Job Title Software Engineer II

Job Type This is an optional field you can append to your user's profile. Full Time

Business Unit You can add these fields through the "Members" tab in your program page OR work with your Coursera Team to have this Product

Business Unit 2 information be automatically populated through your single-sign-on (SSO). Enterprise

Location City Toronto

Location Country Canada

Location Region Ontario

 Reporting - Data Dictionaries

Specialization Report shows data on a learner’s progress in their enrolled specializations

Header Description Sample Data

Name User's full name. Each of the User's unique course enrollments will show as a separate row in this report. Jane Doe

Email User’s email address. [email protected]

External Id User’s external ID. This is an optional field when inviting Users from the "Invitations" page. 12345

Specialization Name of the specialization enrollment. Blockchain Revolution

Text identifier for the specialization which also comprises the course URL on the Coursera consumer site
Specialization Slug (coursera.org). blockchain-revolution-enterprise

University Partner that authored the course. INSEAD

Enrollment Time Date and time when User enrolled in course. 2019-05-11T22:18:19.621Z

Last Specialization Activity Time Last time User interacted with course content. 2020-02-03T21:27:47.000Z

Completed Yes/No field. This column is Yes if User has finished all graded assignments. No

Removed From Program Yes/No field. Indicates whether the user is an active member of the learning program. Year 2 Contract 2020

Program Slug Text identifier for the program which also comprises the program URL on your Coursera admin portal. program-31gz4

Program Name Name of the learning program where the enrollment is used. Learning Program
Name of the collection the user found the course or specialization. If the user found it through the browse
Enrollment Source menu or search bar, this field is left blank. Collection Name
This is the date and time when the user finished all courses in the specialization and their respective
Specialization Completion Time required assessments and assignments 2020-02-03T21:27:47.355Z

Contract The contract from which the user is occupying a license or enrollment Year 2 Contract 2020

Manager Name Bobbi McManager

Manager Email [email protected]

Job Title Software Engineer II

Job Type This is an optional field you can append to your user's profile. Full Time

Business Unit You can add these fields through the "Members" tab in your program page OR work with your Coursera Product

Business Unit 2 Team to have this information be automatically populated through your single-sign-on (SSO). Enterprise

Location City Toronto

Location Country Canada

Location Region Ontario

 Reporting - Gradebooks

Accessing Gradebooks
You can generate an email report for individual courses from the curriculum page

Click on grades to trigger an email report which contains learner data for all learners in the course.

Check your inbox for the gradebook email. Contained in the email is a link that will download 2
reports. This link will expire in 24 hours upon delivery.
1) assesment_attempts - This report shows all your learners’ attempts at taking graded
assessments such as exams
2) gradebook - This report shows all your learners’ graded assignments
Reporting - Analytics

Analytics Reports
Organization admins have access to learner
reports and industry benchmarking
information. Access these reports by clicking
on Analytics from your Coursera admin
home page.
Note: Program admins do not have access to Analytics

Learner Activity shows your organization’s

the enrollment and completion trends.

You can use the filters and settings above to

refine the data that is shown in this
dashboard and any other report in the
Analytics dashboard.

Learner Feedback shows your learners’

feedback on the courses they are taking.

You can use this report to measure how

satisfied your learners are with the learning
content and how likely they are to
recommend the program to others.

Skills Development helps you understand

your organization’s level of skill mastery with
new and classic learning metrics

Utilization shows the overall status on your

licenses.

A member occupies a license, which becomes

"utilized" once they enroll in their first course.
Note: the number of members is capped at
the number of purchased licenses.
 Skills Development >> Distribution

Visualize your organization’s level of skill mastery and how many learners
are classified as beginner, intermediate, or advanced.

Learner Proficiency by Top Skill Why does this

matter?

Shows at a glance how program

participants are developing skill
proficiency: in what skills, and at
what level.

You can use this information to

understand what skills or
proficiency bands you want to
focus your training on.

How is this
calculated?

We measure the skill proficiency

of employees using their
performance on in-course
assessments like multiple choice
WHAT IT DOES
quizzes, programming
Shows how many learners are at what level of skill mastery (Beginner, Intermediate, and assignments, and peer-reviewed
Advanced), for the most popular skills learned at your company. projects.

Median Hours to Mastery Why does this

matter?

Understand how much

investment is required to develop
[n] skills to [x] proficiency.

Also identify “quick wins” in skills,

and skills that may not be as
ROI-positive for your
organization.

How is this
calculated?

You have learners who fall into

each proficiency bucket. These
numbers are calculated by the
median # hours invested by each
WHAT IT DOES
learner at that proficiency level.
This shows the median number of hours it has taken your learners to get to each level of
skill mastery.
 Skills Development >> Mastery

Understand overall skill mastery among your learners and identify specific
individuals who are ready to apply their new skills on the job.

Skill Mastery Over Time Why does this

matter?

See if your learners are tracking

toward mastering the skills they
need

Identify lagging skill areas that may

need additional growth and
investment

Understand if your learning

engagement strategy is effective

Focus on opptys to introduce new

content to acquire the skills your
business needs

How is this
calculated?
WHAT IT DOES Total number of people who have
See how many of your learners have reached the Intermediate and Advanced levels of reached, for a given skill, either an
mastery over time, by skill. intermediate or advanced level,
over time.

Why does this

Skill Mastery Leaderboard
matter?

Find employees with intermediate

or advanced proficiency based on
their performance in course
assessments.

Celebrate top learners and

leverage social proof to drive
further learning engagement

Discover employees with relevant

skills to allocate to new projects
or opportunities

How is this
calculated?

We use an elo model to measure

skill proficiency across a
continuous spectrum. Learners
WHAT IT DOES achieve a score based on their
performance on in-course
Discover which learners have currently attained intermediate or advanced skill proficiency
assessments. We group people
in the skills you care about.
based into proficiency levels
based on the value of their score.
 Skills Development >> Learning Effort

Classic metrics to understand your learners’ efforts toward completing

assessments and time spent learning.

Total Assessments Completed by Skill Why does this

matter?

This is a more granular and

aggregated view of the total
amount of learning activity at
your company.

It provides another option to

measuring total organizational
skill acquisition in addition to
“hours spent” or “courses
completed.”

Gives customers an intuition of

how their learners are building
the skills they are building and
help them trust our dashboards
intuitively

How is this
calculated?
WHAT IT DOES

This shows the total number of assessments your learners have completed, by skill. Total number of assessments
completed across different skills.

Avg Assessments Completed by Skill Why does this

matter?

Comparing this graph with the

former (Total Assessments
Completed by Skill) could help
you infer how hard the average
learner is working to get that
skill.

Understand how your learners

are building the skills they are
building

How is this
calculated?

Total number of assessments

WHAT IT DOES completed across different skills
This shows the average number of assessments your learners have completed, divided by number of people.
by skill.
 Skills Development >> Learning Effort

Classic metrics to understand your learners’ efforts toward completing

assessments and time spent learning.

Avg Hours Spent Learning Skill

Why does this
matter?

Many of our customers use

classic learning metrics to see if
their learning program is meeting
the design they intended.

How is this
calculated?

We add up the total # of hours all

learners spend learning skills and
divide those hours by the # of
learners.
WHAT IT DOES
This shows the average amount of time, in hours, it takes your learners to complete
learning a skill.

Most Relevant Courses per Skill Level Why does this

matter?

See what content is relevant* and

popular with learners at
intermediate and advanced levels
in a particular skill

Know which content to

recommend to other learners
that are just starting their
learning program

How is this
calculated?

Courses displayed are restricted

to the ones that your learners
have access to (so this table’s data
will vary from customer to
WHAT IT DOES customer). Of those, we process
These are the most relevant courses your learners are taking to learn a skill (as measured the recs based on relevance of
against how pedagogically well that course teaches that skill at a particular level). each course to teaching that skill.
Relevance is calculated from
Coursera’s tagging model, which
links the frequency of that skill
reported as learned with whether
the instructor reports that course
teaches that skill.
 Skills Development >> Learning Effort

Classic metrics to understand your learners’ efforts toward completing

assessments and time spent learning.

Glossary Why does this

matter?

Many customers have their own

skill definitions—or none at all.
Anchoring on a standard set of
definitions means a Coursera
CSM and her customer can get on
the same page and bring
strategic, targeted learning
programs to learners faster.

These domains and competencies

are the most popular domains on
Coursera. The BTD domains also
represent the broad subject areas
that contain skills which are
critical to the future of work.

How is this
calculated?

Coursera delivers learning in

Business, Technology, and Data
WHAT IT DOES Science. At Coursera, we define
Definitions of the higher-level skills that appear in these dashboards, and example each domain to include a set of 6
sub-skills. “canonical” competencies. These 6
competencies encompass the
skills required to achieve expertise
in the domain.

Individual skills capture specific

requirements to become an
expert within the competency.

Functionally, our competencies

and skills come from Coursera’s
Skills Graph, which is a set of skills
assembled through both
open-source taxonomies like
Wikipedia as well as
crowdsourcing from Coursera
educators and learners on what
they are teaching/learning on the
Coursera platform.
 Skills Development >> Skills Index

View how employees in your learning programs on Coursera compare to

those at other companies today and over time.

Current Industry Benchmark Why does this

matter?

Understand the competitiveness

of your “skill portfolio” relative to
your industry peers; decide how
to allocate investment for the
skills that matter to your org.

How is this
calculated?

We average elo scores of your

learners and then compare you
via percentile rank to the other
companies on Coursera in the
reference group you select (a
combination of geo, company
WHAT IT DOES
size, and industry). Ranking
percentiles are divided into
This shows the fraction of companies you outperform among the selected reference
quartiles: 0-25% (lagging), 26-50%
group, by skill.
(emerging), 51-75% (competitive),
76-100% (cutting-edge).

Industry Benchmark Over Time

Why does this
matter to
Enterprises?

Track your position (skill score)

over time compared to the
industry average—are you
performing on par with other
companies you might consider
your peers or competitors?

How is this
calculated?

For your organization’s average

skill score, we take the skill score
of your employees who are
WHAT IT DOES
learning that skill. For the industry
This shows the average skill level of your employees over time compared to that in the average skill score, we take the
selected reference group for a certain skill (filter for more skills). average of all companies in that
industry. We do this at each date
over time for you to see how your
company’s skill score changes in
relation to the industry’s average
skill score.
Adding
Administrators
Admin Permissions

Adding Organization Administrators

As a Coursera site organization admin you can add or remove other admins of your program at any
time.
Admins can:
● Add learners to your program
● Remove learners from your program
● Access learner data in your program

While anyone in your organization can be an admin, admins are usually:

● Managers in the Learning & Development department
● Managers in the Human Resources department
● Heads of Business Units or functional team

To add Admins for your organization follow these steps.

Go to your Coursera homepage and click Users.

Add the email address of the person you want to make

an admin. This person must already have a Coursera
account registered to their organization email.

The administrator list on top is for organization

admins - these are admins who have administrative
rights to all programs

The administrator on the bottom is for program

admins - these are admins who only have
administrative rights to specific programs.

Click Add Administrator

Note: Adding an administrator doesn’t use up a license.

They will if they are a member of your program.
 Admin Permissions

Organization Admin vs. Program Admin

Organization Admin View Program Admin View

Access to Home, Users, Messages & Analytics tabs. Access to only Home tab. Email usage report contains
Email usage reports contains all programs information. only program-specific information.

Access to Global settings

● Here the Organization Admin can change the
organization’s:
○ Name No Access to Global Settings
○ Brand color Access to Program settings
○ Brand assets (banner & logo) ● Here the Program Admin can change the
○ Set automated weekly report cadence program:
for available programs ○ Name and Tagline
○ Set default custom program invitation ○ Banner
message ○ Set course enrollment limit
○ Delete program. Proceed with this
Organization Admins also has access to each program’s option with caution as this action
setting page. cannot be undone.
Glossary
 Glossary

Definitions
Learner = Person who has started taking a course and is progressing towards its completion.

Course = Learning content that includes:

● Recorded video lectures
● Auto-graded & peer-reviewed assignments
● Community discussion forums

Note that the discussion forums are public. When learners participate in a discussion forum, they should be
aware that they are participating on an environment opened to all Coursera learners - including learners outside
of their organisation.

Invitee = A learner who is invited to join a Coursera learning program.

Enrollment = The action of a learner joining a program AND signing up for 1 course.

License = A membership into a Coursera learning program. Once an invitee joins a Coursera learning program, a
license is considered occupied.

Specialization = Sequence of courses in a subject area. Courses in a specialization are from the same partner.

Program = Collections of courses that consist of…

● One or several courses and/or
● Specializations and/or
● Individual courses from a specialization

Member = A person who joins a program, regardless of whether they enroll in a course.

Completion = A learner has completed all graded assignments. Completing a course is not the same as 100%
progress due to optional assignments, video progress, and turnaround time for peer assignment grading.
learners can complete a course without earning certificates if they opt not to verify their identity.