JILJIL GOVIND

E-Mail: [email protected] | Contact: +91 9539003330

Address: Thottappurath H, Vakayad, Naduvannur, Kozhikode, Kerala - 673614

AN EXPERIENCED IT PROFESSIONAL – SOFTWARE QUALITY ASSURANCE /

PROJECT MANAGEMENT
A dynamic professional, offering over 11.6 years of experience in Information Security Management System,
Quality Management System and executing full software life-cycle development projects; ramped up projects
within time, budget & quality parameters, as per Agile project management & best practice guidelines

CORE COMPETENCIES

Information
Quality
Security
Management Project Management Process Specialist
Management
System
System
 Support and/or  Support and/or  I follow an extremely  Knowledgeable in
Lead the Lead the light and efficient applications of
Implementatio Implementation Agile process, scrum, waterfall,
n aspect of the aspect of the adapted to be most and agile
ISO ISO 9001:2015 easily applied, and at methodologies,
27001:2013 standard any time change a and skilled in
standard  Conducting End project plan; and developing
 Ability to to End audit life others, battle-proven, processes that
Identify, cycle as per the easy and fast, to facilitate continual
Analyse, QMS standard prioritize among progress and
Evaluate,  Trainer for projects and manage a team
Treat, Monitor Internal program in an Agile achievement
and review the Auditors as per manner  Expertise in
potential risks the ISO  Ability to work with devising and
in order to requirements Design and establishing a
minimise the  Capable to plan, Development teams company's quality
negative conduct and throughout the life procedures,
impact they complete the cycle such as standards and
may have activities Estimation through specifications;
made to the pertaining to to Project closure using relevant
Organization Process and and bring about quality tools and
 Plan and Project audits, enabling action for making sure
execute both Internal successful execution of managers and
operational and external projects other staff
audits of Statutory  Involved in solving any understand how
various audits; problems with the to improve the
business areas participate function of a web business
using Risk actively in project by  Application
based audit project implementing testing knowledge in
methodologies meetings processes and working Lean Process,
 Ability to including with technical staff in Poke yoke,
scope, conduct Customer order to address any control plan,
and analyse meetings issues; following the FMEA, Kaizen
audits based pertaining to scope of project that etc
on ISMS Projects goes from the proposal  Able to conduct
Controls as per processes, to stage, to the technical Process training
ISO/IEC bring the best work up, and finally to for people at
27002 values to Teams the delivery of the web different levels
& Customers product including smart
tailoring to realize
maximum benefit
CERTIFICATIONS AND TRAININGS

 IRCA Approved Lead Auditor for ISO 27001:2013 (Information Security

Management System)
 IRCA Approved Lead Auditor for ISO 9001:2015 (Quality Management System)
 Advance Software Testing certification from India Option Pvt Ltd
 ISO 27001:2013 Lead Implementor Training completion from Advisera Training
Academy (20 Hrs online Training)
 EU GDPR foundation course completion from Advisera Training Academy (8 Hrs online
Training)

ISO STANDARD PROFICIENCY

 ISO 27001-2013: Information Security Management System

 ISO 9001-2015: Quality Management System
 ISO 19011: Guidelines for Auditing Management Systems
 ISO 27002: Code of Practice for Information Security Controls
 ISO 12207: Software Life Cycle Processes
ORGANIZATIONAL EXPERIENCE

Since January 2019 | Timesworld Media and Technology Solutions, Kozhikode | Project Manager

Key Result Areas:

 Incharge of the Cyberpark, Calicut office

 Project Management
 Software Quality Assurance Department
 Process Management
 Infrastructure Management
 Human resource
 Purchase Management
 Over all administration
 Implementation of Processes as per ISO 9001:2015
 Implementation of processes as per ISO 27001:2013

September 2018 – November 2019| Global Sports Commerce, Chennai | SQA Manager
Key Result Areas:
 Heading Software Quality Assurance Department
 Implementation of Processes as per ISO 9001:2015
 Implementation of processes as per ISO 27001:2013

May 2017 – September 2018| UL Technology Solutions, Kozhikode | Head - QA & PM Web
Development
Key Result Areas:
 Heading Software Quality Assurance Department
 Handling project of Web Development including both Govt. &` Pvt. sector projects
 Oversaw software developers’ progress on applications and applied principles of agile methodologies to keep
project on track
 Led sprint reviews and daily scrum meetings to touch base with whole team and ensure that all members were
performing satisfactorily.
 Conducted Audits as per ISO and Agile practices
 Spearheading the activities related to learning & development in lieu with People Function Department
 Overseeing the customization & implementation of QA Portal for QMS Audit Management
 Establishing Web project scope by studying strategic business drivers; discovering and validating business and
technical requirements and parameters; obtaining input from subject-matter experts; monitoring the
implementation of dashboard for quality objectives
 Examining and recommending changes to current business practices; developing and writing proposals
 Developing Web solution by formulating objectives; planning project life-cycle deliverables and resource
availability and application; preparing installation and modification specifications; leading the exploration,
evaluation, and design of technical solutions
 Implementing Web solution by monitoring project progress; tracking action items; conducting design and
implementation reviews; examining, researching, and resolving issues; escalating issues to appropriate
authority
 Responding to team members' concerns; coordinating requirements with interested departments
 Accomplishing work requirements by orienting, training, assigning, scheduling, coaching employees; following
production, productivity, quality, and customer-service standards; identifying work process improvements
 Meeting cost standards by monitoring expenses; implementing cost-saving actions
 Providing project status reports by collecting, analyzing, and summarizing data and trends
 Updating job knowledge by tracking technology and project management advances; participating in
educational opportunities; reading professional publications; maintaining personal networks; participating in
professional organizations
 Providing leadership and technical expertise within Quality Assurance and Project Management
 Ensuring that the development teams adhere to the principles, guidelines and best practices of the QA strategy
as defined
 Building & maintaining quality standards as well as enforcing technical & testing standards
 Implementing steps required to improve the processes; gathering and presenting the testing metrics and
testing activities for the projects to key stakeholders; managing training & continuous learning of QA staff by
means of conferences, meetups, certifications, etc.
 Ensuring the proper usage of available tools to gain the maximum benefit of the QA effort including testing
tools for functional, performance, automation, etc.

Highlight:
 Successful implementation of ISO 9001:2015 in the Organisation
 Implementation of Information Security controls as per ISO 27001 and 27002 in different areas including IT,HR,
Administration etc
 Trained and Certificated 12 Internal Auditors

Oct 2015 – May 2017 | GES Infotek Pvt. Ltd., Technopark, Trivandrum | Assistant Manager - QA

Key Result Areas:

 Established the processes and Standard Operating procedures in line with ISO 9001:2008/ISO 9001:2015;
executed process improvement projects across the organization
 Coordinated with internal departments to ensure the proper accommodation of all business processes with all
quality regulations
 Handled the internal quality audit process; carried out external audits
 Imparting internal/ external training & certification for internal auditors; developed data & metrics collection
plan/ status
 Defining QA strategy, approach and execution in development projects; leading and directing the QA
leadership team
 Focusing on continuous QA improvements including usage of appropriate testing tools, test techniques, test
automation
 Monitoring of all the QA activities, test results, leaked defects, root cause analysis and identifying areas of
improvement
 Participated in daily standups for specific projects as per Agile methodology
 Working with QA Managers, Development Managers & Software Development Director to develop and execute
QA strategies to meet and exceed department & corporate quality goals
 Directing the development of the QA strategy, methodology, discipline and framework; driving & improving the
QA team
 Participating in interviews, induction, training and performance evaluation of all QA leads
 Organization training (OT), Measurement and Analysis (MA) and Risk management (RSKM) process areas as
per CMMI
 Initiated implementation of CMMI in the Organization

Highlights:
 Pivotal role in establishing Functional & Technical departments; imparted training as per ISO 9001:2015 for the
employees
 Apical in implementing ISO 9001:2015 Implementation
 Implementation of major ISMS controls in specific areas as per ISO 27002
 Bagged Spot Award for developing Intranet for GES Infotek
 Actively participated in annual meet held at Vietnam
 Trained and Certificated 25 Internal Auditors

PREVIOUS EXPERIENCE

Mar 2014 – Oct 2015 | Suffix E Solution | Project Manager – Web Develoment

Highlight:
 Define project plan and ensure timely delivery of the project as per plan.
 Introduced Agile Methodology for all the Fixed bid Projects
 Implement agile management ideals by facilitating exercises such as sprint planning and team leading
standups.
 Work as a line manager of the project resources, set objectives, carry out appraisals and performance
management for them.
 Clarify project scope, develop project schedule and policies/procedures to support the achievement of the
project objectives. Determine the organizational structure of the project team, identify roles / positions and
Staff project position.
 Check project progress toward meeting it’s objectives, determine the cause of deviations from the plan, take
corrective actions to address deviations.
 Assisted for Digital Marketing techniques like SEO, SEM, Social Media marketing activities
 Spearhead the responsibility of managing the entire company activities (Company strength of 20+ members).
 Effectively handle the HR activities which includes interviewing and hiring new resources. Also assist the
management by carrying out Business Development activities.
 Shoulder the responsibility of performing QA project planning, scheduling and reporting activities. Lead,
acknowledge, develop, communicate and implement strategies to ensure compliance with global best
practises.
 Ensure compliance through the development of comprehensive procedures, work instructions, flowcharts,
forms, templates and checklists. Display excellent communication skills and an ability to liaise with onshore
and offshore clients, application users and Technical Consultants Achievements:
 Pioneered innovative team building and cross-functional project management techniques to expedite workflow,
simplify processes and reduce operating costs.
 Assisted in ensuring 100 percent quality and regulatory compliance in accordance with documented
procedures for all aspects of functional responsibility

Achievements:

 Pioneered innovative team building and cross-functional project management techniques to expedite workflow,
simplify processes and reduce operating costs.
 Assisted in ensuring 100 percent quality and regulatory compliance in accordance with documented
procedures for all aspects of functional responsibility.
Aug 2013 - Feb 2014 | Eram Scientific Solutions Pvt. Ltd . | Manager

Highlight:
 Apically monitored the ISO 9001:2008 implementation

Jul 2008 - May 2013 | Keltron Component Complex Ltd . | Senior Engineer- QA

Highlights:
 Holds the distinction of deriving the initiative of outgoing inspection of all electrolytic capacitors as per the
standard IS 4317 & IS 10673; developed all the documents as per ISO 9001-2008 standard
 Involved in controlling final disposition of non-confirmed products as envisaged in ISO 9001-2008 guidelines

May 2007 – Jun 2008 | Teknoturf Info Service Pvt. Ltd. | Software Trainer

Highlights:
 Served as a Corporate Trainer for companies like TCS, IBM & Sapient
 Imparted training to the employees on Basic Computer Concepts, Linux Operating System & C Language

EDUCATION

 BE in Electronics & Communication from Anna University in 2007

 B.Sc. in Physics from Calicut University in 2003

IT SKILLS

 Programming Language: C, UNIX Basics, HTML

 Testing Tools: QTP, Selenium, Load Runner, Test Director & Win Runner
 Operating System: Windows 8, 7, XP, Linux
 CMS: Word Press
 Software: Microsoft Office, Redmine

PM SKILLS – Projects Handled

 PHP – Code igniter

 PHP- Larval
 HTML 5
 Wordpress
 Magento
 Joomla
 Openkart
 Ecommerce Websites
  Budgeting
 Milestone Preparation

PERSONAL DETAILS

Date of Birth: 20th March 1983 | Languages Known: English, Malayalam, Hindi and Tamil