Group -3

Project Name – Queensland IT Payroll Fiasco

Course Name - Masters of Science in Business Analytics
Module Leader – Prof. Vinette McNamara
Module Name – Project Management in Practice (MN6041)
Batch - 2019-2020
Semester - 1

Submitted By:
Ankita Das - 19134037
Tanvi Mishra - 19090692
Sonali Mandal - 19044143
Rushabh Mutha - 19071744
Karthik Gireesh - 19098502
 Project Charter
Project Title: QUEENSLAND HEALTH PAYROLL SYSTEM
Project ID 19112378
Project Sponsor: QUEENSLAND HEALTH, Australia
Project Contractor IBM Australia
Project Manager: Ankita Das
Charter approval date:

Document Control:

Date Version Changed By Reason for Change

04/10/2019 V1.0 Original Document

Distribution List:

Name Role Email

Ankita Das Project Manager [email protected]
Tanvi Mishra Process Consultant [email protected]
Rushabh Mutha Vendor Management [email protected]
Sonali Mandal Team Lead – System Architecture, [email protected]
Development and Testing
Karthik Gireesh Business Analyst, Team Lead – UAT [email protected]
1. PROJECT ORGANISATION

1.1 PROJECT SPONSOR: STATE OF QUEENSLAND (QUEENSLAND

HEALTH)
1.2 PROJECT MANAGER: Ankita Das

1.3 PROJECT BOARD MEMBERS: Mr Gerard Bradley – Under Treasurer

Mr Burns – Program Director ,CorpTech
Mr Bloomfield - IBM
Mr Waite – CorpTech
Mr James Brown – Queensland Health

1.4 PROJECT BOARD RESPONSIBILITIES: ▪ Represent the function(s) who s/he

represents and ensure that effective
communications and feedback to
stakeholders.
▪ Make key decisions on behalf of the
function(s) whose interests s/he is
representing on the Board.
▪ Make board level decisions and
promote the implementation of all
project decisions.
▪ Take individual responsibility as
required to resolve key issues.
▪ Provide demonstrable support to the
Project Manager, partners, team and
the user community
1.5 RESOURCES PREASSIGNED: ▪ Project Manager – 1
▪ Process Consultant -1
▪ Business Analyst - 1
▪ Documentation Specialist - 1
▪ Application Developers – 4
▪ User Interface Designer – 2
▪ Database Administrators -4
▪ System Architects – 2
▪ System Integrators – 2
▪ Functional Domain Experts -2
▪ Application Testing Team Members – 4

1.6 STAKEHOLDERS: ▪ Queensland Health, as customer, which

has the following subgroups.
i. QHIC (Queensland Health
Implementation of Continuity)
project team with responsibility
for managing the project.
ii. QHEST project team
(Queensland Health Enterprise
Solutions Transition) who
provided project management,
 business transition and
functional (HR and Finance)
support.
iii. Payroll Stabilization Project
team.
iv. Shared services provider and
district hubs who have
responsibility for the
processing of payroll
v. Queensland Shared Services
▪ Corp Tech, in their role as contract
manager and owner of the whole of
government payroll solution
▪ IBM, in their role as systems integrator
and prime contractor.
▪ Unions representing Queensland
Health staff.
▪ Department of the Premier & Cabinet,
Public Works and Treasury

2. SCOPE STATEMENT

2.1 SCOPE ▪ To create a system that can manage

data of employees and have a solution
in creating their salaries without
interrupting the process of the other
systems;
▪ A system that can provide a flexible
system that can easily modify a
response to any altered circumstances
or conditions;
▪ A system that can ensure the safety of
data from other possible circumstances
that may result to corruption and loss
of data;
▪ A system that have a user-friendly
interface so that the user who will
administer and use the system will not
have a hard time;
▪ A system that can generate analytical
reports at any time;
▪ A system that can calculate accurately
the benefits, taxes and dependencies of
employees;
▪ A system that is generic
▪ A system that attain the same quality
and functionality with another payroll
system;
 ▪ A system that is accessible and well-
integrated
▪ Create a system that can cater large
number of employees’ payroll;
▪ A system that may allow the possibility
of having employee’s multiple work
units;
▪ A system that can accurately record
time and attendance, information on
work schedule, hours worked, units of
pay, deductions and leave of absences in
the system;
▪ A system that can ensure the exact
amount of wages, salaries and bonuses
that will be given to employees on
payday;

2.2 OUT OF SCOPE ▪ Professional fee

▪ Employee Training
▪ Major system/ design Change requests
▪ System enhancements
▪ Vendor analysis of specific Queensland
Health business requirements against
software functionality
▪ The configuration and customisation of
the current systems
▪ Costing studies or exercises for the
implementation of the new rostering
and payroll solution for Queensland
Health
▪ A system procurement process

2.3 PROJECT DELIVERABLES ▪ Software Requirement Specification

document
▪ Design document
▪ Integration document
▪ User manual
▪ Installation manual
▪ Test Case document
▪ Hardware supporting platform
infrastructure procurement
▪ Software procurement and licensing
▪ Phase exit review and Signoffs
▪ Cost Management Plan
 ▪ Quality Management Plan
▪ Schedule Management Plan
▪ End user training documents
▪ User training sessions
▪ Support Services

3. REQUIREMNENTS/ASSUMPTIONS/CONSTRAINTS/DEPENDENCIES/RISKS

3.1 STAKEHOLDER REQUIREMENTS ▪ A functional payroll system

▪ To match the system’s functionality
versus the documented and singed off
business requirements.
▪ Ability to effectively handle and
respond to the requirements of the
National Health Reform agenda, in
particular the introduction of Local
Health and Hospitals Network
▪ Vendor analysis
▪ The configuration
▪ A degree of customisation of any
chosen system which would impact on
system performance, cost and
resourcing requirements
▪ Successful implementation of specific
payroll improvement initiatives, such as
moving the pay date and implementing
electronic rostering, etc.
▪ Payroll business requirements of the
QH Payroll Portfolio ensuring business
alignment.
▪ Dynamic system functional in all
interfaces

3.2 ASSUMPTIONS ▪ Timely identification and proper

communication of business
requirements
▪ The recommendations will be
implemented as a matter of priority
▪ Business requirements for the future
system will be confirmed, and sign off
will be provided in a timely manner.
▪ A ‘solution’ in this report implies
people, process and technology
“connectivity” or integration, as each
are interdependent for the successful
delivery of any technology enabled
business transformation project

3.3 CONSTRAINTS ▪ Time

▪ Budget and Funding
 ▪ Scope
▪ Change requests

3.4 DEPENDENCIES ▪ Inability to meet many of the

contracted delivery dates
▪ Internal financial needs at the expense
of timely or quality deliverables.
▪ Business and system requirements
▪ Resource requirements

3.5 RISKS ▪ Existing system becoming obsolete

▪ Risk of new system failure
▪ Inability to pay staff due to system
failure
▪ Residual risk
▪ Operational risk
▪ Extension in Project Completion
Duration.
▪ Dependency Risks leading to delay or
failure
▪ Data redundancy
▪ Technical risk- integration between
WorkBrain and SAP.
▪ Technical- complex on boarding
methods for different stakeholders

3. PROJECT DELIVERY TIMELINE DURATION Signoffs Required

SOFTWARE REQUIREMENT Initiation Stage Yes

SPECIFICATION (SRS)
UI PROTOTYPES / UI DESIGN After 3 months Yes
UNIT TESTING After 5 months No
INTEGRATION TESTING After 8 months No
USER ACCEPTANCE TESTING (UATs) – After 1 year (till project Yes (after completion of each
(Phase wise) goes live) phase)

4. PROJECT CHARTER APPROVAL

I have read the information contained in the charter document and recommend approval to
proceed:
Name Signature
 Team Charter

Project Name QUEENSLAND HEALTH PAYROLL SYSTEM

Project Number 19112378

Team Members Employee ID Email Contact

Ankita Das 19134037 [email protected] 7738420562
Tanvi Mishra 19090692 [email protected] 0894971143
Rushabh Mutha 19071744 [email protected] 9029142497
Sonali Mandal 19044143 [email protected] 9769642276
Karthik Gireesh 19098502 [email protected] 98111006741

Purpose

The team is formed to develop a new fully functional payroll system for Queensland Health.
The stakeholders of the project are The Queensland Health, IBM Australia, CorpTech and
the Unions representing Queensland Health Staff.The stakeholder’s expectations are to
develop and integrate a new payroll system.

Goals

The Team aims to work together with the Queensland Health and CorpTech to achieve the
objective of developing and integrating an effective, fully functional payroll system as per
the requirements and specifications. The team will try to adhere to all the quality and
compliance goals already defined and will try to deliver all the business requirements as
specified in a timely and professional way.

Ground Rules

The team will meet every week and the project manager will provide a weekly report to the
client which outlines the participation, the past due supporting documents, the availability
of supporting documents, progress of primary tasks, documenting any pas due tasks. There
will also be a monthly leadership review of all the progress and hurdles.

Potential Barriers and Coping Strategies

Barriers can be conflict of interest among different teams working together regarding
requirement specifications, deliverables, user acceptance testing and they can have an
effect on teamwork. The team will meet and try to resolve conflicts by proper
communication and feedbacks and taking a decision based on feedback received.
Member Roles and Responsibilities

Team Member Roles/Responsibilities

Ankita Das Project Manager

Tanvi Mishra Process Consultant

Sonali Mandal Team Lead – Software Architecture, Development and Testing

Rushabh Mutha Vendor Management

Karthik Gireesh Business Analyst, Team Lead – UAT

Signees

Name Date Signature

Ankita Das 04/10/2019 ANKITA DAS
Tanvi Mishra 04/10/2019 TANVI MISHRA
Sonali Mondal 04/10/2019 SONALI MANDAL
Rushabh Mutha 04/10/2019 RUSHABH MUTHA
Karthik Gireesh 04/10/2019 KARTHIK GIREESH