Chapter 4 : Quality of

Service (QoS)

64
 Section A: Quality of Service Performance of Wireless
Service Providers

Table 4.1: QoS Summary - Wireless Service

Performance in respect of UASL/CMTS
Licensees for the Parameters and
Benchmarks
Sl. Bench For Q. E. For Q. E.
Parameters
No. mark June, 2019 September, 2019
Out Of Out Of Out Of Out Of
129 (Nos.) 129 (%) 110 (Nos.) 110 (%)

I. Network Related Parameters

1 Network Availability
BS Accumulated down-time (not 0% 1.82%
(i) ≤ 2% 0 2
available for service) (%age)
Worst affected BSs due to down-
(ii) ≤ 2% 0 0% 3 2.73%
time (%age)
2 Connection Establishment (Accessibility)
Call Set-up Success Rate and
Session Establishment Success
(i) Rate for Circuit Switched Voice ≥ 95% 0 0% 0 0%
or VoLTE as applicable(within
licensee's own network)
SDCCH/ Paging Channel
(ii) Congestion/ RRC Congestion ≤ 1% 0 0% 2 1.82%
(%age)
TCH, RAB and E-RAB
(iii) ≤ 2% 3 2.33% 1 0.91%
Congestion (%age)
3 Connection Maintenance (Retain ability)
Network QoS DCR Spatial
(i) Distribution Measure [Network_ ≤ 2% 1 0.78% 1 0.91%
QSD(90,90)]
Network QoS DCR Temporal
(ii) Distribution Measure [Network_ ≤ 3% 1 0.78% 3 2.73%
QTD(97,90)]
Connections with good voice
4 quality, Circuit Switched Voice ≥ 95% 0 0% 0 0%
Quality and VoLTE quality
Point of Interconnection (POI)
Congestion (No. of POIs not
5 meeting the benchmark) ≤ 0.5% 0 0% 0 0%
(Averaged over a period of
quarter)
Down Link (DL) Packet Drop
6* ≤ 2% 0 0% 0 0%
Rate or DL-PDR
65
 Performance in respect of UASL/CMTS
Licensees for the Parameters and
Benchmarks
Sl. Bench For Q. E. For Q. E.
Parameters
No. mark
June, 2019 September, 2019
Out Of Out Of Out Of Out Of
129 (Nos.) 129 (%) 110 (Nos.) 110 (%)
Up Link (UL) Packet Drop Rate
7* ≤ 2% 0 0% 0 0%
or UL-PDR
II. Customer Service Quality Parameters

6 Metering and Billing

Metering and billing credibility -
(i) ≤ 0.1% 0 0% 1 0.91%
post paid
Metering and billing credibility -
(ii) ≤ 0.1% 0 0% 0 0%
pre paid
98%
Resolution of billing/charging/
within 4 0 0% 0 0%
validity complaints weeks
(iii) 100%
Resolution of billing/charging/
within 6 0 0% 0 0%
validity complaints weeks
Period of applying credit/ waiver within 1
week of
/ adjustment to customer’s
(iv) resolution 2 1.55% 2 1.82%
account from the date of of
resolution of complaints complaint

7 Response time to the customer for assistance

Accessibility of call centre/
(i) ≥ 95% 5 3.88% 0 0%
customer care
%age of calls answered by the
(ii) operators (voice to voice) within ≥ 95% 27 20.93% 29 26.36%
90 seconds
8 Termination / closure of service
%age requests for Termination / 100%
(i) Closure of service complied within 7 6 4.65% 1 0.91%
within 7 days days
100%
Time taken for refund of deposits 6.98% 1.82%
(ii) within 60 9 2
after closures days

66
4.1 The performance has improved in this quarter as compared to the
previous quarter in respect of the following parameters:-

a. TCH, RAB and E-RAB Congestion (%age)

b. Accessibility of call centre/ customer care

c. %age requests for Termination/Closure of service complied
within 7 days

d. Time taken for refund of deposits after closures

4.2 The performance has deteriorated in this quarter as compared to the

previous quarter in respect of the following parameters:-

a. BS Accumulated down-time (not available for service)

b. Worst affected BSs due to down-time

c. SDCCH/ Paging Channel Congestion/ RRC Congestion

d. Network QoS DCR Spatial Distribution Measure [Network_

QSD (90,90)]

e. Network QoS DCR Temporal Distribution Measure [Network_

QTD (97,90)]

f. Metering and billing credibility - post paid

g. Period of applying credit/waiver/adjustment to customer’s

account from the date of resolution of complaints

h. %age of calls answered by the operators (voice to voice) within

90 sec

67
 Table 4.2: Parameter wise Analysis of Non-compliance of QoS
Benchmarks for Wireless Service Providers
Bench Service
Parameter Service Area Performance
mark Provider
BS Accumula-ted VIL-Brand
Jammu & Kashmir 8.66
down-time (not Idea
≤ 2%
available for service) VIL-Brand
Jammu & Kashmir 8.66
(%age) Vodafone
BSNL Kerala 3.44
VIL-Brand
Worst affected BSs due Jammu & Kashmir 11.22
≤ 2% Idea
to down-time (%age)
VIL-Brand
Jammu & Kashmir 11.22
Vodafone
SDCCH/ Paging VIL-Brand
Jammu & Kashmir 7.73
Channel Congestion/ Idea
≤ 1%
RRC Congestion VIL-Brand
Jammu & Kashmir 7.73
(%age) Vodafone
TCH, RAB and E-RAB VIL-Brand
≤ 2% Uttar Pradesh-West 2.76
Congestion (%age) Idea
Network QoS DCR
Spatial Distribution
≤ 2% BSNL West Bengal 8.86
Measure [Network_
QSD(90,90)]
BSNL West Bengal 10.34
Network QoS DCR
VIL-Brand
Temporal Distribution Jammu & Kashmir 4.23
≤ 3% Idea
Measure [Network_
VIL-Brand
QTD(97,90)] Jammu & Kashmir 4.23
Vodafone
Metering and billing
≤ 0.1% BSNL West Bengal 0.18
credibility - post paid
Period of applying VIL-Brand
Gujarat 99.66
credit/ waiver/ within 1 Idea
adjustment to week of
customer’s account resolution
of VIL-Brand
from the date of Gujarat 99.76
complaint Vodafone
resolution of
complaints
Andhra Pradesh 86.00
Percentage of calls Assam 93.00
answered by the Bihar 91.00
operators (voice to ≥ 95%
Airtel Delhi 93.00
voice) within 90
seconds Gujarat 89.00
Jammu & Kashmir 92.00
Kerala 89.00
68
 Bench Service
Parameter Service Area Performance
mark Provider
Kolkata 90.00
Maharashtra 93.00
Mumbai 92.00
North East 89.00
Odisha 90.00
Punjab 89.00
Percentage of calls
answered by the ≥ 95% Tamil Nadu 82.00
operators (voice to Uttar Pradesh-East 92.00
voice) within 90 West Bengal 89.00
seconds VIL-Brand
Kerala 94.78
Idea
Delhi 92.56
Gujarat 92.90
VIL-Brand Haryana 90.51
Vodafone Kolkata 83.73
Kerala 79.84
Karnataka 89.60
Mumbai 92.75
Punjab 92.81
VIL-Brand Rajasthan 93.73
Vodafone
Uttar Pradesh-East 89.84
Uttar Pradesh-West 93.30
West Bengal 94.11
%age requests for
100%
Termination / Closure VIL-Brand
within 7 Uttar Pradesh-East 96.94
of service complied Vodafone
days
within 7 days
Time taken for refund 100% Gujarat 95.27
VIL-Brand
of deposits after within 60
Idea Madhya Pradesh 96.19
closures days

4.3 The detailed table on Service Provider wise performance of QoS

parameters for Wireless Services is available at Annexure-4.1.

69
 Annexure 4.1: Performance of QoS Parameters for Cellular Mobile Service
Performance Monitoring Report for Quality of Service for Mobile Cellular Service for quarter ending September, 2019
Network Related Parameters Customer Servcice Quality Parameters
Connection Connection Response time to
Network Termination /
Name of Service Provider
Establishment Maintenance POI Metering and billing the customer for
Availability closure of service
(Accessibility) (Retainability) assistance

Metering and billing credibility - post

Metering and billing credibility - pre

Closure of service complied within 7

operators (voice to voice) within 90
Down Link (DL) Packet Drop Rate
(Averaged over a period of quarter )

Up Link (UL) Packet Drop Rate or

TCH, RAB and E-RAB Congestion
Rate for Circuit Switched Voice or

Period of applying credit/ waiver/

Percentage of calls answered by the

quality, Circuit Switched Voice
Distribution Measure [Network_

Distribution Measure [Network_

BS Accumula-ted down-time (not

%age requests for Termination /

Resolution of billing/charging

Time taken for refund of deposits

Worst affected BSs due to down-

adjustment to customer’s account

Point of Interconnection (POI)
Quality and VoLTE quality
VoLTE as applicable(within

Connections with good voice

Network QoS DCR Temporal
Session Establishment Success
available for service) (%age)

Accessibility of call centre/

Congestion/ RRC Congestion

from the date of resolution of

Congestion (No. of POIs not
Network QoS DCR Spatial
Call Set-up Success Rate and

SDCCH/ Paging Channel

licensee's own network)

meeting the benchmark)

QTD(97,90)]
QSD(90,90)]
time (%age)

customer care

after closures
or DL-PDR

complaints

complaints
UL-PDR
(%age)

(%age)

seconds

days
paid

paid
100% 100% 98% 100% w ithin 1 w eek
≤ 2% ≤ 2% ≥ 95% ≤ 1% ≤ 2% ≤ 2% ≤ 3% ≥ 95% within 7 within ≤ 0.5% ≤ 2% ≤ 2% ≤ 0.1% ≤ 0.1% w ithin 4 w ithin 6 of resolution of ≥ 95% ≥ 95%
w eeks w eeks complaint days 60 days
The achievement of benchmark against each parameter is to be averaged over a period of one quarter for 2G, 3G and 4G VoLTE Services (combined) as per the measurement methodology explained in Explanatory
Memorandum to regulations
Airtel Andhra Pradesh 0.10 0.20 98.73 0.20 0.36 1.56 1.83 96.39 0.00 0.22 0.28 0.01 0.00 100.00 100.00 100.00 100.00 86.00 100.00 100.00
Airtel Assam 0.45 1.11 97.79 0.41 0.33 1.91 2.27 97.95 0.00 0.19 0.36 0.01 0.00 100.00 100.00 100.00 99.99 93.00 100.00 100.00
Airtel Bihar 0.26 1.00 97.60 0.43 0.91 1.76 1.83 97.84 0.00 0.10 0.38 0.01 0.00 99.00 100.00 100.00 99.35 91.00 100.00 100.00
Airtel Delhi 0.10 0.00 99.08 0.20 0.37 1.69 2.38 95.57 0.00 1.07 0.35 0.01 0.00 100.00 100.00 100.00 100.00 93.00 100.00 100.00
Airtel Gujarat 0.12 0.22 99.18 0.25 0.23 1.69 2.06 95.67 0.00 0.08 0.17 0.02 0.00 100.00 100.00 100.00 100.00 89.00 100.00 100.00
Airtel Haryana 0.08 0.23 99.89 0.11 0.14 1.33 1.71 98.54 0.00 0.23 0.43 0.02 0.00 100.00 100.00 100.00 100.00 96.00 100.00 100.00
Airtel Himachal Pradesh0.14 0.59 99.26 0.14 0.12 1.67 2.04 95.18 0.00 0.29 0.34 0.02 0.00 100.00 100.00 100.00 100.00 96.00 100.00 100.00
Airtel Jammu & Kashmir 0.16 0.21 97.63 0.84 0.14 1.37 2.56 97.98 0.00 0.19 0.34 0.01 0.00 100.00 100.00 100.00 100.00 92.00 100.00 100.00
Airtel Karnataka 0.03 0.64 99.36 0.21 0.14 1.59 2.08 95.19 0.00 0.20 0.23 0.02 0.00 100.00 100.00 100.00 100.00 96.00 100.00 100.00
Airtel Kerala 0.11 0.42 99.61 0.16 0.22 1.96 2.63 97.31 0.00 0.09 0.20 0.02 0.00 100.00 100.00 100.00 100.00 89.00 100.00 100.00
Airtel Kolkata 0.10 0.00 99.60 0.20 0.24 1.55 2.25 95.61 0.00 0.23 1.17 0.01 0.00 100.00 100.00 100.00 99.91 90.00 100.00 100.00
Airtel Madhya Pradesh 0.14 0.46 99.15 0.11 0.18 1.99 2.33 95.03 0.00 0.09 0.16 0.01 0.00 100.00 100.00 100.00 100.00 96.00 100.00 100.00
Airtel Maharashtra 0.04 0.00 99.29 0.17 0.22 1.37 1.68 95.31 0.00 0.19 0.12 0.02 0.00 100.00 100.00 100.00 100.00 93.00 100.00 100.00
Airtel Mumbai 0.29 0.88 99.42 0.22 0.26 1.85 1.96 95.86 0.00 0.19 0.29 0.01 0.00 100.00 100.00 100.00 100.00 92.00 100.00 100.00
Airtel North East 0.60 1.68 96.65 0.49 0.47 1.80 2.10 97.87 0.00 0.26 0.41 0.01 0.00 100.00 100.00 100.00 100.00 89.00 100.00 100.00
Airtel Odisha 0.25 0.22 98.93 0.15 0.56 1.65 1.89 97.88 0.00 0.09 0.16 0.01 0.00 100.00 100.00 100.00 100.00 90.00 100.00 100.00
Airtel Punjab 0.05 0.12 99.72 0.11 0.12 1.23 1.52 98.88 0.00 0.15 0.45 0.02 0.00 100.00 100.00 100.00 100.00 89.00 100.00 100.00
Airtel Rajasthan 0.16 0.52 98.73 0.29 0.51 1.85 2.30 98.02 0.00 0.35 0.37 0.02 0.00 100.00 100.00 100.00 100.00 97.00 100.00 100.00

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 Annexure 4.1 (Contd.)
Airtel Tamil Nadu 0.04 0.19 99.46 0.15 0.19 1.22 1.61 95.69 0.00 0.19 0.21 0.01 0.00 100.00 100.00 100.00 100.00 82.00 100.00 100.00
Airtel Uttar Pradesh (E)
0.55 1.18 96.85 0.45 1.07 1.67 2.15 96.81 0.00 0.20 0.55 0.01 0.00 100.00 100.00 100.00 100.00 92.00 100.00 100.00
Airtel Uttar Pradesh (W)
0.55 0.81 99.64 0.22 0.10 1.67 2.13 99.44 0.00 0.15 0.15 0.02 0.00 100.00 100.00 100.00 100.00 98.00 100.00 100.00
Airtel West Bengal 0.32 0.06 98.91 0.32 0.54 1.86 2.94 97.41 0.00 0.18 0.40 0.01 0.00 100.00 100.00 100.00 100.00 89.00 100.00 100.00
BSNL Andra Pradesh 1.20 1.60 98.51 0.72 0.53 1.74 1.89 98.48 0.00 0.71 0.95 0.00 0.00 100.00 100.00 100.00 97.00 96.00 100.00 100.00
BSNL Assam 1.99 1.97 98.12 0.86 1.82 1.98 2.34 96.90 0.00 NA NA 0.01 0.00 100.00 100.00 100.00 96.00 97.70 100.00 100.00
BSNL Bihar 1.92 1.93 95.45 0.34 0.50 1.66 2.22 98.30 0.00 0.00 0.00 0.00 0.00 100.00 100.00 100.00 99.00 97.84 100.00 100.00
BSNL Kolkata 1.62 1.80 99.50 0.49 0.30 1.91 2.17 97.98 0.00 NA NA 0.01 0.01 99.57 100.00 100.00 95.00 95.38 100.00 100.00
BSNL Gujarat 1.44 1.24 98.44 0.04 0.27 1.70 2.53 100.00 0.00 0.05 0.12 0.01 0.00 100.00 100.00 100.00 97.00 96.99 100.00 100.00
BSNL Himachal Pradesh1.54 1.86 98.84 0.49 0.98 1.93 2.20 96.15 0.00 0.00 0.00 0.01 0.00 100.00 100.00 100.00 100.00 99.90 100.00 100.00
BSNL Haryana 0.56 0.21 98.89 0.11 0.23 1.80 2.42 97.60 0.00 0.00 0.00 0.00 0.00 100.00 100.00 100.00 100.00 99.94 100.00 100.00
BSNL Jammu & Kashmir 1.38 1.69 97.62 0.62 1.44 1.98 2.86 96.50 0.00 0.00 0.01 0.00 0.00 100.00 100.00 100.00 100.00 99.92 100.00 100.00
BSNL Kerala 0.75 3.44 98.87 0.28 1.05 1.99 2.44 98.36 0.00 0.00 0.00 0.01 0.00 98.00 100.00 100.00 97.00 99.00 100.00 100.00
BSNL Karnataka 1.72 1.83 97.59 0.44 0.56 1.84 2.22 97.09 0.00 0.98 1.16 0.00 0.00 99.75 100.00 100.00 96.00 96.10 100.00 100.00
BSNL Maharashta 1.46 1.89 98.01 0.76 1.09 1.92 2.60 96.40 0.00 0.04 0.08 0.01 0.01 100.00 100.00 100.00 100.00 95.45 100.00 100.00
BSNL Madhya Pradesh 1.19 1.49 98.70 0.35 1.09 1.88 2.14 98.02 0.00 NA NA 0.00 0.00 100.00 100.00 100.00 99.00 99.59 100.00 100.00
BSNL North East 1.84 1.95 98.14 0.96 1.88 1.90 2.58 98.00 0.00 0.00 0.00 0.05 0.05 100.00 100.00 100.00 95.00 96.30 100.00 100.00
BSNL Orissa 0.74 1.98 98.32 0.54 0.89 1.91 2.85 96.45 0.00 0.00 0.00 0.00 0.00 100.00 100.00 100.00 98.00 97.96 100.00 100.00
BSNL Punjab 0.34 1.53 98.81 0.19 0.06 1.80 2.17 98.02 0.00 0.00 0.01 0.00 0.00 100.00 100.00 100.00 100.00 99.90 100.00 100.00
BSNL Rajasthan 1.25 1.54 98.72 0.67 1.28 1.70 2.33 98.52 0.00 0.00 0.00 0.03 0.01 99.15 100.00 100.00 96.00 98.00 100.00 100.00
BSNL Tamil Nadu 0.69 1.54 99.04 0.19 0.59 1.97 2.86 97.38 0.00 0.00 0.00 0.00 0.00 100.00 100.00 100.00 100.00 95.01 100.00 100.00
BSNL Uttar Pradesh (E) 1.95 1.98 97.06 0.93 1.40 1.82 2.22 95.89 0.00 NA NA 0.09 0.08 98.90 100.00 100.00 97.00 95.81 100.00 100.00
BSNL Uttar Pradesh (W) 1.73 1.80 97.06 0.75 1.03 1.79 2.01 96.64 0.00 NA NA 0.00 0.00 100.00 100.00 100.00 100.00 97.35 100.00 100.00
BSNL West Bengal 0.41 0.62 98.10 0.94 1.17 8.86 10.34 96.98 0.00 NA NA 0.18 0.04 100.00 100.00 100.00 96.00 95.10 100.00 100.00
MTNL Delhi 0.05 0.07 97.48 0.10 1.02 1.42 1.61 97.71 0.00 NA NA 0.00 0.01 98.10 100.00 100.00 99.71 99.60 100.00 100.00
MTNL Mumbai 0.73 1.16 97.51 0.45 0.53 1.80 2.84 98.16 0.00 NA NA 0.02 0.01 100.00 100.00 100.00 100.00 99.69 100.00 100.00
RJio Andhra Pradesh 0.07 0.08 99.65 0.00 0.00 0.30 0.39 99.92 0.00 0.01 0.16 0.00 0.00 100.00 100.00 100.00 97.21 99.94 100.00 100.00
RJio Assam 0.48 1.75 99.58 0.00 0.00 0.50 0.60 99.88 0.00 0.01 0.25 0.00 0.00 100.00 100.00 100.00 97.55 99.91 100.00 100.00
RJio Bihar 0.32 1.27 99.51 0.00 0.00 0.45 0.56 99.89 0.00 0.01 0.22 0.00 0.00 100.00 100.00 100.00 97.91 95.50 100.00 100.00
RJio Delhi 0.11 0.37 99.62 0.00 0.00 0.19 0.28 99.91 0.00 0.01 0.18 0.00 0.00 100.00 100.00 100.00 97.51 99.99 100.00 100.00
RJio Gujarat 0.26 1.09 99.61 0.01 0.00 0.32 0.45 99.92 0.00 0.01 0.15 0.00 0.00 100.00 100.00 100.00 98.41 99.99 100.00 100.00
RJio Haryana 0.11 0.37 99.57 0.00 0.00 0.41 0.54 99.95 0.00 0.00 0.11 0.00 0.00 100.00 100.00 100.00 98.02 99.99 100.00 100.00
RJio Himachal Pradesh 0.14 0.40 99.58 0.00 0.00 0.26 0.36 99.95 0.00 0.00 0.11 0.00 0.00 100.00 100.00 100.00 97.38 99.99 100.00 100.00
RJio Jammu & Kashmir 0.12 0.54 99.61 0.00 0.00 0.46 0.58 99.94 0.00 0.00 0.12 0.00 0.00 100.00 100.00 100.00 95.86 99.87 100.00 100.00
RJio Karnataka 0.16 0.33 99.62 0.00 0.00 0.31 0.45 99.92 0.00 0.01 0.15 0.00 0.00 100.00 100.00 100.00 97.56 99.81 100.00 100.00
RJio Kerala 0.10 0.32 99.70 0.00 0.00 0.34 0.52 99.91 0.00 0.00 0.18 0.00 0.00 100.00 100.00 100.00 97.08 99.82 100.00 100.00
RJio Kolkata 0.02 0.02 99.68 0.00 0.00 0.20 0.29 99.94 0.00 0.01 0.12 0.00 0.00 100.00 100.00 100.00 97.65 99.57 100.00 100.00

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 Annexure 4.1 (Contd.)
RJio Madhya Pradesh 0.30 1.11 99.62 0.00 0.00 0.47 0.58 99.88 0.00 0.01 0.24 0.00 0.00 100.00 100.00 100.00 98.50 95.34 100.00 100.00
RJio Maharashtra 0.38 1.53 99.61 0.01 0.00 0.37 0.48 99.89 0.00 0.01 0.23 0.00 0.00 100.00 100.00 100.00 98.33 99.77 100.00 100.00
RJio Mumbai 0.20 0.63 99.58 0.02 0.00 0.19 0.28 99.90 0.00 0.01 0.20 0.00 0.00 100.00 100.00 100.00 97.56 99.81 100.00 100.00
RJio North East 0.90 1.30 99.55 0.01 0.00 0.68 0.95 99.88 0.00 0.01 0.24 0.00 0.00 100.00 100.00 100.00 97.17 99.68 100.00 100.00
RJio Odisha 0.16 0.25 99.59 0.01 0.00 0.34 0.43 99.91 0.00 0.01 0.18 0.00 0.00 100.00 100.00 100.00 97.73 99.61 100.00 100.00
RJio Punjab 0.08 0.24 99.54 0.00 0.00 0.22 0.32 99.94 0.00 0.00 0.12 0.00 0.00 100.00 100.00 100.00 98.30 99.85 100.00 100.00
RJio Rajasthan 0.20 0.88 99.54 0.00 0.00 0.50 0.54 99.95 0.00 0.00 0.11 0.00 0.00 100.00 100.00 100.00 98.04 98.03 100.00 100.00
RJio Tamil Nadu 0.04 0.05 99.64 0.00 0.00 0.23 0.33 99.93 0.00 0.01 0.13 0.00 0.00 100.00 100.00 100.00 97.42 99.68 100.00 100.00
RJio Uttar Pradesh (E) 0.38 1.49 99.46 0.00 0.00 0.51 0.62 99.87 0.00 0.01 0.26 0.00 0.00 100.00 100.00 100.00 97.83 95.50 100.00 100.00
RJio Uttar Pradesh (W) 0.30 1.40 99.52 0.00 0.00 0.49 0.58 99.93 0.00 0.01 0.14 0.00 0.00 100.00 100.00 100.00 98.37 97.67 100.00 100.00
RJio West Bengal 0.16 0.22 99.64 0.00 0.00 0.58 0.70 99.87 0.00 0.01 0.25 0.00 0.00 100.00 100.00 100.00 97.93 96.38 100.00 100.00
VIL-Brand Idea Andra Pradesh 0.27 1.19 99.21 0.46 0.79 1.43 2.13 99.35 0.00 0.02 0.13 0.01 0.01 99.60 100.00 100.00 98.95 98.14 100.00 100.00
VIL-Brand Idea Assam 0.13 1.12 98.32 0.62 1.63 1.97 2.78 98.41 0.00 0.26 0.26 0.01 0.00 100.00 100.00 100.00 95.89 100.00 100.00 100.00
VIL-Brand Idea Bihar 1.63 0.02 98.79 0.35 1.04 1.61 2.38 99.64 0.00 0.01 0.02 0.00 0.00 100.00 100.00 100.00 96.66 99.94 100.00 100.00
VIL-Brand Idea Delhi 0.32 1.50 99.23 0.07 0.36 1.95 2.35 98.68 0.00 NA NA 0.07 0.01 99.62 100.00 100.00 98.64 98.73 100.00 100.00
VIL-Brand Idea Gujarat 0.25 0.97 99.08 0.23 0.44 1.87 2.47 98.50 0.00 0.39 0.37 0.01 0.01 99.92 100.00 99.66 97.36 99.02 100.00 95.27
VIL-Brand Idea Himachal Pradesh 0.18 0.47 98.85 0.22 0.79 1.75 2.70 98.02 0.00 0.35 0.35 0.08 0.00 100.00 100.00 100.00 98.70 98.56 100.00 100.00
VIL-Brand Idea Haryana 0.54 0.12 99.40 0.52 0.50 1.83 2.78 99.12 0.00 0.11 0.20 0.07 0.00 100.00 100.00 100.00 98.67 98.71 100.00 100.00
VIL-Brand Idea Jammu & Kashmir 8.66 11.22 98.85 7.73 0.80 1.96 4.23 99.36 0.00 0.28 0.40 0.01 0.00 100.00 100.00 100.00 97.58 98.57 100.00 100.00
VIL-Brand Idea Kolkata 0.10 0.45 99.94 0.02 0.05 0.51 1.20 99.48 0.00 NA NA 0.02 0.00 100.00 100.00 100.00 97.01 98.70 100.00 100.00
VIL-Brand Idea Kerala 0.69 0.14 99.41 0.43 0.42 0.97 1.40 97.33 0.00 0.08 0.37 0.06 0.01 99.92 100.00 100.00 98.81 94.78 100.00 100.00
VIL-Brand Idea Karnataka 0.27 1.67 99.89 0.54 0.09 0.95 1.28 97.46 0.00 0.16 0.43 0.04 0.00 100.00 100.00 100.00 97.40 98.62 100.00 100.00
VIL-Brand Idea Maharashtra 0.38 1.62 98.91 0.49 0.61 1.96 2.92 98.37 0.00 0.46 0.48 0.04 0.01 99.91 100.00 100.00 99.30 99.78 100.00 100.00
VIL-Brand Idea Madhya Pradesh 0.34 1.63 97.21 0.73 1.88 1.92 2.65 97.96 0.00 0.31 0.52 0.04 0.01 100.00 100.00 100.00 96.13 99.94 100.00 96.19
VIL-Brand Idea Mumbai 0.09 0.17 99.33 0.35 0.23 1.59 2.36 95.83 0.00 0.13 0.47 0.00 0.00 100.00 100.00 100.00 97.03 98.30 100.00 100.00
VIL-Brand Idea North East 0.17 0.60 98.09 0.55 1.72 1.89 2.33 97.95 0.00 0.31 0.31 0.00 0.00 100.00 100.00 100.00 97.38 100.00 100.00 100.00
VIL-Brand Idea Odisha 0.29 0.84 99.16 0.34 0.82 1.89 2.78 98.45 0.00 0.21 0.41 0.03 0.01 100.00 100.00 100.00 97.00 99.86 100.00 100.00
VIL-Brand Idea Punjab 0.11 0.67 99.66 0.20 0.04 1.25 1.92 99.40 0.00 0.11 0.41 0.06 0.01 100.00 100.00 100.00 99.84 96.63 100.00 100.00
VIL-Brand Idea Rajasthan 0.73 1.66 99.09 0.29 0.67 1.32 1.82 99.58 0.00 0.18 0.51 0.07 0.01 100.00 100.00 100.00 98.32 99.52 100.00 100.00
VIL-Brand Idea Tamil Nadu 0.10 0.29 99.95 0.06 0.05 0.81 1.43 99.26 0.00 0.10 0.15 0.01 0.00 100.00 100.00 100.00 98.23 99.35 100.00 100.00
VIL-Brand Idea Uttar Pradesh (E) 0.48 1.60 99.25 0.88 0.70 1.86 2.94 98.72 0.00 0.06 0.21 0.02 0.01 100.00 100.00 100.00 99.62 99.19 100.00 100.00
VIL-Brand Idea Uttar Pradesh (W) 0.35 1.50 97.06 0.95 2.76 1.72 2.92 96.99 0.00 0.13 0.33 0.05 0.00 100.00 100.00 100.00 99.45 97.95 100.00 100.00
VIL-Brand Idea West Bengal 0.06 0.30 99.58 0.13 0.36 1.47 2.01 97.87 0.00 0.07 0.13 0.04 0.00 100.00 100.00 100.00 96.99 98.92 100.00 100.00

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 Annexure 4.1 (Contd.)
VIL-Brand Vodafone Andra Pradesh 0.27 1.19 99.21 0.46 0.79 1.43 2.13 99.35 0.00 0.02 0.13 0.01 0.00 99.59 100.00 100.00 100.00 96.14 100.00 100.00
VIL-Brand Vodafone Assam 0.13 1.12 98.32 0.62 1.63 1.97 2.78 98.41 0.00 0.26 0.26 0.01 0.09 100.00 100.00 100.00 100.00 100.00 100.00 100.00
VIL-Brand Vodafone Bihar 1.63 0.02 98.79 0.35 1.04 1.61 2.38 99.64 0.00 0.01 0.02 0.00 0.01 100.00 100.00 100.00 100.00 99.49 100.00 100.00
VIL-Brand Vodafone Delhi 0.13 0.25 99.49 0.20 0.35 1.74 2.31 99.39 0.00 0.63 0.32 0.09 0.02 100.00 100.00 100.00 100.00 92.56 100.00 100.00
VIL-Brand Vodafone Gujarat 0.25 0.64 99.52 0.15 0.40 1.32 1.67 99.10 0.00 0.13 0.14 0.06 0.03 99.95 100.00 99.76 97.24 92.90 100.00 100.00
VIL-Brand Vodafone Himachal Pradesh 0.18 0.47 98.85 0.22 0.79 1.75 2.70 98.02 0.00 0.35 0.35 0.02 0.01 100.00 100.00 100.00 100.00 97.76 100.00 100.00
VIL-Brand Vodafone Haryana 0.54 0.12 99.40 0.52 0.50 1.83 2.78 99.12 0.00 0.11 0.20 0.04 0.01 100.00 100.00 100.00 100.00 90.51 100.00 100.00
VIL-Brand Vodafone Jammu & Kashmir 8.66 11.22 98.85 7.73 0.80 1.96 4.23 99.36 0.00 0.28 0.40 0.03 0.00 100.00 100.00 100.00 100.00 95.15 100.00 100.00
VIL-Brand Vodafone Kolkata 0.33 1.90 99.25 0.36 0.67 1.21 1.86 98.52 0.00 0.11 0.15 0.03 0.02 100.00 100.00 100.00 100.00 83.73 100.00 100.00
VIL-Brand Vodafone Kerala 0.16 0.21 99.45 0.39 0.39 1.16 1.67 99.56 0.00 0.10 0.20 0.06 0.02 100.00 100.00 100.00 100.00 79.84 100.00 100.00
VIL-Brand Vodafone Karnataka 0.42 0.56 99.65 0.66 0.15 0.97 1.39 99.74 0.00 0.29 0.43 0.07 0.01 99.73 100.00 100.00 100.00 89.60 100.00 100.00
VIL-Brand Vodafone Maharashtra 0.28 0.45 99.10 0.65 0.79 1.93 2.86 98.91 0.00 0.15 0.28 0.08 0.02 100.00 100.00 100.00 100.00 96.21 100.00 100.00
VIL-Brand Vodafone Madhya Pradesh 0.34 1.63 97.21 0.73 1.88 1.92 2.65 97.96 0.00 0.31 0.52 0.00 0.01 100.00 100.00 100.00 100.00 99.08 100.00 100.00
VIL-Brand Vodafone Mumbai 0.23 1.04 98.81 0.52 0.92 1.90 2.86 98.64 0.00 0.47 0.25 0.10 0.03 100.00 100.00 100.00 100.00 92.75 100.00 100.00
VIL-Brand Vodafone North East 0.17 0.60 98.09 0.55 1.72 1.89 2.33 97.95 0.00 0.31 0.31 0.00 0.02 100.00 100.00 100.00 100.00 100.00 100.00 100.00
VIL-Brand Vodafone Orissa 0.29 0.84 99.16 0.34 0.82 1.89 2.78 98.45 0.00 0.21 0.41 0.03 0.04 100.00 100.00 100.00 98.71 97.60 100.00 100.00
VIL-Brand Vodafone Punjab 0.11 0.67 99.66 0.20 0.04 1.25 1.92 99.40 0.00 0.11 0.41 0.02 0.01 100.00 100.00 100.00 100.00 92.81 100.00 100.00
VIL-Brand Vodafone Rajasthan 0.20 1.06 98.41 0.35 1.56 1.88 2.84 97.33 0.00 0.24 0.25 0.03 0.06 100.00 100.00 100.00 100.00 93.73 100.00 100.00
VIL-Brand Vodafone Tamil Nadu 0.16 0.57 98.98 0.71 0.94 1.20 1.74 98.89 0.00 0.09 0.13 0.08 0.02 100.00 100.00 100.00 100.00 98.40 100.00 100.00
VIL-Brand Vodafone Uttar Pradesh (E) 1.09 0.47 95.94 0.98 1.95 1.96 2.94 98.21 0.00 0.13 0.19 0.06 0.01 100.00 100.00 100.00 100.00 89.84 96.94 100.00
VIL-Brand Vodafone Uttar Pradesh (W) 0.41 1.91 97.65 0.96 1.95 1.97 2.74 96.58 0.00 0.47 0.36 0.05 0.02 100.00 100.00 100.00 100.00 93.30 100.00 100.00
VIL-Brand Vodafone West Bengal 0.06 0.30 99.58 0.13 0.36 1.47 2.01 97.87 0.00 0.07 0.13 0.04 0.02 100.00 100.00 100.00 100.00 94.11 100.00 100.00

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