Extraordinary Coaching

COACH I NG FOR AN EXTRAORDI NARY LI FE
Terri Levine made the transition

from senior executive to become one of the top
professional coaches in the industry, founded a
leading coach's training school and has worked
with clients from every walk of life.
From her experience with private and corporate clients, she realized the principles
used by professional coaches could be used by anyone who wanted to grow and
reach their personal best. Her vision of people applying these powerful and
effective tools to their lives, in their relationships, with their children, and in
business inspired her to write Coaching for an Extraordinary Life.
Coaching for an Extraordinary Life reveals how the principles of personal

and professional coaching can improve your everyday life. You can learn these
techniques through the interactive experience of reading this book and doing the
BY TERRI LEVI N E
exercises that will reinforce your application of this material. If you have ever felt
you wanted to experience your life and work with more ease and more joy, this
lively coach training guide will help you discover how to be a better spouse,
partner, friend, parent and person. Coaching for an Extraordinary Life is based
on the same techniques that coaches use to bring productivity, balance, success
and stress-free living to their lives and to the clients they coach.
One of America's top
Terri Levine is the founder of Comprehensive Coaching U, The Professional's
Coach Training Program and has been coaching professionals and companies, and
training others to use coaching skills everyday to experience much greater
professional coaches shares
business, financial and personal success.
techniques you can use
TERRI LEVINE
in your everyday life
$14.99
LP Lahaska Press, P.O. Box 1147, Buckingham PA 18912 LP

BY TERRI LEVINE
One of America’s top
LP
Lahaska Publishing
Buckingham, Pennsylvania
Coaching for an Extraordinary Life
Copyright © 2001 Terri Levine, All Rights Reserved. No part of this book
may be reprinted in any form, printed or electronic, without permission
from the publisher.
ISBN: 0-9650534-7-4
Library of Congress Control Number: 2001095182
Printed in the United States of America.
Lahaska Publishing
Post Office Box 1147
Buckingham, PA 18912
www. lahaskapublishing.com
Table of Contents
Introduction .....................................................................ix
Let’s Get Oriented ............................................................. 1
1: An Overview of Basic Coaching Skills ...................... 3
2: Tuning In:The Art of Deep Listening ...................... 17
3: Leaping Over the Critical Gap ................................ 29
4: Bodybuilding, Mind building, Spirit building .......... 47
5: Evolving Others ...................................................... 57
6: Helping Others Achieve Goals ................................ 63
7: The Many Truths ..................................................... 67
8: Play Yourself Happy ................................................ 71
9: Change .................................................................... 73
10: Is the Business of Coaching for You? ...................... 81
11: Am I Ready for My Own Coach? ............................ 87
Afterword ........................................................................ 93
Acknowledgements
T his book is dedicated in loving memory to my Mom, Helen

Levine, who always supported me, mentored and“coached
me” to live my dreams.
And to my extraordinary husband and partner, Mark, who

continues to be my supporter, mentor, and my coach and
believes in me unconditionally. I am truly blessed by my
coaches.
Donna Eliassen for her editing.
Kimberly D’Angelo for her creative designs.
Jim Donovan, my publisher and book coach, for walking beside

me throughout this process.
My clients who enrich my life, teach me many lessons, and

bring me great joy.
The students at Comprehensive Coaching U for reminding

me that everyone benefits from coach training and deserves
to learn these tools.
vii
Introduction
T he idea for this book came from my work as a professional

and personal coach. As I coached people of all ages, all
backgrounds, and from all continents, I began to realize the
powerful coaching tools I had been using were changing
people’s lives, as they learned to use these same tools for
themselves. Later, through the coach training company that I
founded, I learned that many of our students weren’t in the
training program to be personal and professional coaches, they
were there to use the tools to be more effective in their
personal and professional lives.
I began to imagine a world where each of us learned these
coaching tools, these life tools, as we developed from
childhood. I know we’d all be better children, friends, teachers,
parents, community members, partners, lovers, business
owners, employees … better people. Coaching tools are really
people tools, and I think they need to be made available to
the public rather than hidden in coach training programs.We
all deserve to have the same skills that coaches have.
I know, from personal experience, that coaches have more
evolved lives and are typically happier with who they are and
what they do. I know that many people who hire a coach
gain this satisfaction with themselves as a benefit of the
ix
coaching experience. I began to ask myself, why not give these
same coaching tools and gifts to readers who aren’t trained
as coaches and who may not yet have had a journey with a
coach? Why not make these powerful tools available to all to
use?
This book is my gift - to share coaching with the world. My
desire is that we begin to share these skills with children from
an early age, and for us, well, it is never too late to learn!
Happy Coaching!
Terri Levine
x
Let’s Get Oriented
Y ou are now embarking on a wonderful life journey that

will change what you do in many ways and allow you to
see who you really are inside. This may be scary sometimes
and thrilling at others. One thing is for sure, you will know
much more about yourself and will have discovered a way to
live and work which is beyond your present capacity.
What is necessary for you to begin this journey is that you
decide to do the work that goes along with reading this book.
This book is simply your guide. You must be accountable and
responsible for making the book come alive by doing all the
exercises and fully engaging in the process. As in the coaching
relationship, the client must do the work to learn and grow.
In our coach training program, we make it clear to new
students that they need to do the practice activities, engage
in the role plays, and begin to work with clients right away,
so that they can begin to do live coaching. This too, is your
role as the reader.
Take your time in processing the information. This is not a
book to be read quickly or once over. This is a book to be
digested, acted upon, re-read, and thought about. It is a fun
and delightful process that will enable you to grow.
1
You may feel some of the things don’t fit for you or are very
difficult for you. That is okay. It is perfectly fine to struggle
with new concepts. This is a process, and I am looking for
you to feel the growing pains knowing that from this you will
progress, even when it feels like you may be standing still.
Imagine me, as your coach for this program, standing by
your side, encouraging you and holding you accountable. You
bought the book, so you are attracted to self-growth, yes? Now,
I am not going to sit here, as your coach, and tell you it is okay
not to finish the book or do all the exercises. So imagine you
just paid me what a typical coaching client pays for one month
of my services, $500 – $1,000 - you don’t want to waste this
valuable money and not do the work, right? Okay, you are
now my coaching client. Get ready, and understand you must
make the commitment to do the work and the payoff will be
great!
As you embark on this journey, I am by your side as your
success partner. Let’s get started!
2
1
An Overview of Basic
Coaching Skills
Coaching Skill: Connection
A s human beings, we are all connected in some way.

Sometimes, we may not see this or may wish we weren’t
connected to others; however, we are all made of the same
stuff and share our humanness. It is essential that we recognize
and accept this as our first premise.
WE ARE ALL CONNECTED

The first skill you will begin with as a coach is in recognizing
this connection and helping others feel connected to you,
while you begin to feel more deeply connected to them. This
includes your family, friends, employers, employees, associates,
neighbors, community members, etc.—everyone, regardless
of your feelings about them.
As a coach, I recognize this sense of connection with
everyone in the universe. I recognize that while we are
connected, we are each unique and have special gifts, talents,
and offerings. This is the wonder of our world and something
I appreciate daily.
3
Coaching Skill: Hearing With No Judgment
Understanding that judgment is present in our experiences

with other human beings, the first place to work on removing
judgment is in our own hearing. As human beings, we tend to
put labels on what we hear, such as right or wrong, good or
bad, happy or sad, etc. If we shift to a coaching mode, we
believe that no one is right or wrong, good or bad … they just
are and we accept who or what they are, period. Not an easy
task, I assure you.
Even young children already hold judgment about what they
see and hear and experience and they blurt out their judgment
quickly. As you move into the mode of behaving like a coach,
remember you are not a young child who goes to the place of
criticism, instead, you hold a neutral place with no judgment.
After all, who are you to be the judge?
Letting go of having a reaction to what others say or do or
who they are is very tough. This takes much practice; however,
it is a skill worth developing. You can’t be connected to others
if you aren’t willing to accept who or what they are without
measurement or reaction.
NO ONE IS RIGHT OR WRONG – THEY JUST ARE

Often, new coaches have difficulty practicing non-judgment
of people. Somehow, our society has trained us to judge others
as good or bad and not to accept those who are different
from us or what we consider the “norm.” So, this skill takes
some work.
To better understand this principle, let’s listen in on a typical
client session:
Client: I want to tell you something before we start working

together.
Coach: Yes, Fred.
Client: I just thought you might want to know that I am
seriously obese. I don’t know if that affects how
we work together or not.
4
Overview of Basic Coaching Skills
Coach: Not at all.

Client: Because I’m okay with this; it’s not something I
want to change.
Coach: Okay, and I thank you for putting that out there
for me. Whether you’re 60 pounds, or 200 pounds,
or 6000 pounds, you’re still Fred, and I’m excited
to work with you.
Client: While we’re working together, if I really don’t want
to do something, maybe I don’t want to change
my job, how do you deal with that?
Coach: It’s really up to you what your goals are. As the
Coach, I stand for you as a human being; as a
person, I stand for your rights and who you are as
an individual, and not for what the goals are that
you accomplish. So it’s not about what you do or
what you accomplish, it’s about becoming more
you.
Let’s listen in on another client session to further understand

this principle:
Coach: Tell me more about how you create income so I

can better understand.
Client: I’m a professional gambler.
Coach: Okay.
Client: Now, I don’t know if that bothers you or not, and I
don’t want to change that. It’s very lucrative.
Coach: Okay, whatever it is that you do is whatever it is
that you do to create income. I stand for who you
are. So, what is the intent of your coaching with
me, Tom?
Client: I just want to be better balanced and be happier. I
really don’t want to give up my gambling.
Coach: Okay. Does gambling get in the way of your
happiness or your balance?
Client: Maybe, sometimes.
Coach: Would you be willing to talk about how that gets
in there? I have no judgment, no opinion; it’s totally
5
up to you what you want to do, and it will be

throughout all of our coaching.
Client: Okay.
Coach: Would you allow me to ask you some questions as
we do our coaching together, so that you can get
honest answers and go deep within yourself to
make your own decisions, and just allow me to
probe a little deeper than most people have
probably probed with you?
Client: I think so.
Coach: If you’re willing, our coaching will work. I do want
you to know, if I ever get to a place where it feels
uncomfortable, you simply say, “Don’t want to go
there. Don’t want to answer that.” Okay?
Client: Okay.
Coach: Great, and again, Tom, I stand for you; anything
and everything you tell me is confidential. It’s
between us and I hold no judgment.
Client: Okay.
Coach: Great.
Let’s listen in on still another session:
Coach: Hi, Sasha!

Client: Hi. Are you able to understand me? I have a very
heavy accent and I really think that’s going to be a
problem on the telephone. People have trouble
understanding me. Even though I’m really smart,
they treat me like I’m dumb because of my accent.
Coach: Okay. Are you asking if I have a problem
understanding you?
Client: Well, yes. Do you have a problem that I’m from the
Ukraine, with this heavy accent? You may not want
to work with me because of this.
Coach: I’m delighted to work with you, and if there is
something that I have trouble understanding or
you have trouble understanding, let’s just honor
each other and be sure we ask the other person, or
6
let the other person know that we need some

clarification. How’s that?
Client: Okay.
Coach: Great, I’m delighted to work with you.
Playwork: Whom Do You Judge?

How Do You Judge?
Answer the following questions with complete honesty.

Put down the first answers that come to you. Answer
quickly from your gut, not by listening to your head.
Be truthful. This is our starting point, and as your coach,
I am trusting you will share everything.
1. List all the names of people you now judge – all of

them. Be honest.
2. List the descriptors you use for each person. All of
it – even the “nasty” terms that go through your
head.
You will later learn tools to take away judgment. Let’s

imagine this together. What if everyone received this training
and no one in the universe judged others? What would/could
this world be like? You can create that world for you through
your desire to let judgment go. Don’t worry, we have many
tools to teach you and have only just begun to visit this topic.
Playwork: Hear Without Judgment
Practice listening in a new way - without judgment and

from a neutral position, not for who is right or wrong
or how you feel about what is said or who is saying it.
Practice this exercise right away.
7
1. Pick three people you will listen to that you already

know.
2. Pick two people you will listen to that you haven’t
yet engaged in a conversation.
3. One of the people on your list needs to come from
your earlier exercise—someone you hold in
judgment.
4. Before you listen, tell yourself not to think with
judgment.
5. Focus on the person you are listening to and not
your feelings or what you want to say.
6. Set aside your personal feelings, beliefs, or agendas.
7. Listen to everything as if it was a plain and simple
fact and nothing more.
8. Whenever you feel yourself getting emotionally
charged or reactive, remind yourself to be quiet
and listen.
You will continue to practice this skill as we build up your

coaching muscle. When you come from a place of being non-
judgmental, you will find you make greater connections with
people and that they enjoy being in your presence more. You
will also find that as you put judgment aside, you will
experience less stress and discomfort. You will spend less
time and energy with negative thoughts and more just being
and letting others be.
RECAP: WHAT DID YOU NOTICE?
Coaching Skill: Reflecting Back
When we listen deeply to really get a connection with other

human beings, we are able to let them know we have fully
understood what they have said by using the skill known as
reflecting back. This allows the speakers to know that we
have really heard them and to correct what we might not
have fully understood in their message. This isn’t parroting
8
back word for word what is heard. It is a much higher-level

skill.
If you have really listened deeply, without judgment, in a
way that connects you to another human being, you will hear
more than the words the person is saying. You will hear what
is underneath those words – what is not spoken. Reflecting
back is the way the listener checks in with the speaker to be
sure he is heard and understood fully.
this principle:
Coach: Hello Jim, what’s up for you today?

Client: Well, you know, I’ve really been getting
overwhelmed here. I have so much stuff going on,
doing a lot of different things, and I’m running
five or six projects, and I seem to be going in circles,
and I just don’t know what’s happening. Everyone
seems to be not taking care of what they should be
doing and are out to get me… just going nuts here.
Coach: So, what I’m hearing is that you’re in a place of
feeling some real overwhelm; you’re feeling a little
bit out of control, and there is a lot going on with
other people beyond your circumstances, is that
right?
Client: Yes, I just feel that I have no control over what they
are doing, and it’s affecting me, and I don’t know
what to do about it.
Coach: Okay. So, you’re also feeling the lack of control and
then it sounds like it raises the question, “What do
I do with all of this?”
Client: Yes, I guess that’s really the question. What do I do?
Coach: So, what I’m hearing, Jim, just try this on and see
what you think… it sounds like you’re very
concerned and very focused right now on all the
stuff that’s coming up and what’s going wrong.
Client: Yes, everything seems to be going wrong at the
moment and I don’t know what to do.
9
Coach: Okay. So, the overall thing that I would like to speak
about for a few minutes is what I heard, which is
things are going wrong, they’re all out of control.
Yes?
Client: Yes!
Coach: Okay, great.
Playwork: Reflect Back
Connect with speakers by letting them know you get

the emotion and feelings as well as the words and the
verbal message. Practice this right away. Try it with a
person you are close to, someone you don’t know as
well, and someone who was on your original judgment
list in the first exercise.
1. Listen without reaction or judgment.

2. Listen to the words.
3. Listen to the emotion, the tone, and the concepts.
4. Check in with the speaker by telling them what
you believe you heard them say and ask them if
you were right. You can express this with phrases
like, “What I think you are saying is …” or “Is this
correct…?” or “Did I hear you say…?” or “Is this
what you meant by…?”
5. Do not come from a place of assessing or agreeing
or disagreeing with the speaker. Come from a sense
of pure, non-judgmental, and fully connected
listening.
This is a coaching skill that has an amazing effect on those

we communicate with. Most people want more than anything
to be heard – really, deeply, fully heard. It is rare that anyone
really listens to us in this way. I can think of many times
when speaking with bosses, where they were busy shuffling
papers on their desks, or taking phone calls, or reading e-mail.
I can think of times when family members were more engaged
10
in TV than in listening to me. And I am guilty of being distracted

by my own thoughts and also of judging what the other person
was saying. If you master this skill, and I believe you can and
will if you really choose to, you will have greatly impacted
the lives of others. Children have a great desire for people to
understand them (don’t we all?) and they so appreciate when
someone takes the time and energy to really care about what
they have to say. Become an expert at reflecting back. The
payoff is high!
Coaching Skill: Responding
Okay, now you have fully heard other people and are listening
from a place of being connected and letting go of all judgment.
You are well on your way to better understanding the basic
coaching skills. You are reflecting back, so both you and the
speaker are clear that you fully understand his message and
his emotions beyond the words. Now it is time for you to let
the speaker know that you heard him in a deep way. Your
reply will reinforce that you are non-judgmental about what
you heard and realize the connection of his humanity to yours
and that you accept and appreciate who he is.
We have a pattern of response where while the speaker is
talking, we are already thinking about what we want to say
next, or what we want to say in response to what we heard,
or what our ego thinks about what has been said. It is time to
break that pattern because we can’t listen deeply when we
are formulating responses. It is time to respond after we have
reflected back and are clear we heard the speaker’s message
fully. Then our response isn’t about us, it is to let the speaker
know we heard him and he is understood.
Let your instinct, not your ego, be your guide.
Let’s listen in again on one of our client sessions:
11
Coach: Joan, what’s going on?

Client: I just had the worst day at work that you could
ever imagine. I don’t believe the people I have to
deal with. The boss I have, this woman, she’s just
crazy. She’s making me crazy and she thinks
everybody should drop what they are doing and
just run around and respond to her. She’s just
totally out of control, disorganized, and I don’t
know what to do. I can’t afford to quit. I don’t
know! I just don’t know what to do.
Coach: Okay, so what I absolutely hear here is a lot of
frustration, yes?
Client: Oh yeah! I can’t quit; I can’t afford to quit. I don’t
know if I can get another job somewhere, I don’t
know if I can work with this woman; she’s crazy;
she just thinks everybody in the world revolves
around her and I should just give up my life and
drop things because she needs them done at the
last minute. I don’t know what my options are or
where I can go with this.
Coach: You sound like you have a lot of anger, and are
you also feeling stuck, like there is nothing you can
do; you’re helpless in this situation?
Client: Yeah, I feel like I should either quit or cave into
her demands. I don’t know if there are any other
options.
Coach: Okay, before we start looking at options, I just want
to be really clear that I am understanding what
you’re feeling. It is the anger, the frustrations, and
feeling kind of like they are not in your control
because you’re feeling stuck?
Client: Yes, exactly.
Coach: Okay, great.
Client: You know, Terri, the real problem here is that I can’t
talk to anybody. I talk to my friends and I talk to
my family, and I talk to my husband; they all think
that because I have this big paying job that I should
just put up with it and just hang in there and not
12
mind it because they are paying me a lot of money

to put up with this kind of stuff and it goes with
the territory. I’m just going in circles and I’m
frustrated and angry. Nobody understands it. I’m
the only one that can relate to this.
Coach: Well, let me just say that you’re not alone; I’m here
with you and I do relate to it. I really am with you
and want for you to move through this, and I really
see you moving into something that feels rewarding
and fun and joyful, and so you do have a partner
in this, Joan.
Client: That’s nice to hear, because you see, you’re the only
one that understands.
Coach: Sometimes one cheerleader is enough, yes?
Client: Yeah, that’s true, I guess.
Coach: Great, and I’m delighted to be your cheerleader, so
let’s take a look together at some possibilities,
because I think there are some.
Client: Okay.
Let’s listen in again on one of our client sessions:
Client: As I said before, I’m really overweight but I would

really like to just leave that alone. I don’t really
think that’s really an issue. That’s not what is
making me unhappy. I’m perfectly happy being
overweight.
Coach: I’ve noticed that you’ve brought this topic up a
couple of times, and so I would like to ask you
what it is about the weight that you’re happy with.
Client: I don’t want to change.
Coach: And I would also like to ask you what it is about
the weight that makes you go immediately to a
posturing of “I don’t want to change it.”
Client: Other people seem to think I should want to change,
because they’re thin, and I should want to be thin,
and I should want to be like them. I tried that and
that was really hard, and I just can’t do that
13
anymore. So I’m not. And I’ve accepted the way

that I am and that’s that.
Coach: Okay, so is it about the weight being just too hard
to deal with? There is something here underneath,
about the too hard to deal with that keeps surfacing,
so what is your real truth here?
Let’s listen in again on another of our client sessions:
Client: As I said before, I’m just angry, frustrated, and fed-

up, and I don’t know what to do about this, and I
just go in circles, and I can’t quit, and I can’t
change, and I can’t stay, and I guess I’m just stuck
and there is nothing I can do about it.
Coach: It sounds like you’re in a place of really looking at
everything that’s wrong. Can you shift with me?
Can you now tell me everything that is right in
this situation?
Client: Right? I don’t know if there is anything right. This
woman is crazy that I happen to work for; I guess
the right is. . .
Coach: Let me interrupt. Just tell me one right thing,
without anything wrong. Okay?
Client: I get paid really well.
Coach: Great! So you get paid really well. What else is
working; what else is right here?
Client: I like what I do.
Coach: That’s great! What else is working?
Client: I like the business, the company, and the industry.
Coach: Great! You like the business, you like the company,
and you like the industry. What else is right?
Client: I guess a couple of times I did go out to lunch with
this woman and she was “okay.” I guess, maybe if I
could find a way to deal with her…
Coach: Okay, let’s stop at the lunch part. So, sometimes
she’s okay. Right? What else is right?
Client: I don’t know; now you have me digging.
Coach: The thing I want you to take a look at is that you
14
are noticing everything that is wrong, but it’s not a

problem to do that, because we’re human, and we
do that. So I’m not saying “Oh, that’s bad to do.” I’m
just saying, “That’s really human of you.” All I want
you to do is shift with me and move to a place of
looking at some of the things that are right so we
take you out of that state of blame, frustration, and
feeling like a victim. And my question to you is,
“What can you do to empower yourself?”
Client: That’s a good question.
Playwork: Respond From Your Heart
When we have clearly understood a speaker and are

ready to respond, the response comes from our hearts
and not our heads. Our heads tend to formulate stories
about us, or defend our ego, or judge who people are,
or what people have said. Our heart, our instinct, allows
us to speak to show understanding and connection. The
shift here is to get in touch with your instinct and say
what is in your heart and not go to your head in
formulating a response. I have a strong belief in people,
and I know that people have great things to say to
acknowledge each other – even without coach training.
We haven’t done it much, so we fear that we won’t
know what to say. I know with certainty that if you
follow your gut instincts, then you already know how
to be a great coach and know what to say that will
show you listened and connected with the speaker.
1. Focus on the speaker and listen at a deep level to

be connected.
2. Let judgment go.
3. Get out of your head and your ego and let your gut
instincts take over.
4. Respond once you have fully understood the
message and reflected it back and are clear you
heard the speaker.
15
5. Say what is in your gut that shows you are

connected in some way to the speaker and are
supportive of them and not judgmental of them.
6. Practice this in five interactions a day, with five
different speakers a day, each and every day until it
becomes a habit.
There you have the basic coaching tools you will need to
be a great coach and live a life that is more fulfilling, a life that
will bring more rewarding relationships, greater success, and
more enjoyment to you. Now we will get into the meat of
how to make these skills work for you and how to enhance
these skills to build upon them more fully. We will then add
the more advanced coaching tools you will need to create
new relationships and a more rewarding life. Buckle your
seat belts; we haven’t begun to fly yet!
16
2
Tuning In:
The Art of Deep Listening
T here is no coaching skill more important than tuning in.

Tuning in is the deepest form of listening. It is the type
of listening that we are rarely engaged in as we raise our
children, rush to our work, run endless errands, multi-task
everything, and are pushed and pulled by an active, out of
balance lifestyle and way of being. Tuning in means we give
up the focus being about us and turn all of our attention to
the speaker. We forget about our own agenda or our own
thoughts and fully, with intention, focus on what the speaker
is saying, because we want to get a true sense of who they are
and where they are coming from. We give up our attachments
and our judgments and set aside our own thoughts and stories.
We engage deeply and meaningfully in being connected by
hearing others.
Although we hear with our ears, we don’t often listen with
our hearts. Our ears get the words, the language, and then
our heads go racing ahead to form our own responses or
connections and feed them back to “us.”We can’t wait to say
something about our experiences, how we feel, or what we
know. We want the conversation to be focused on our
greatness or our needs. You might feel defensive about this
17
statement, and I request for now that you just let it sit with
you and let the judgment go. Come from a place of not
feeling defensive against what I say that you might not agree
with, to a place of just letting it be … take it as my fact …
listen to it as you will when you tune into the speakers you
will be listening to.
Tuning in not only involves hearing, it involves hearing what
is not said or is non-verbally conveyed to us, and it involves
listening for emotion, tone, and pain. It is about what lies
behind the words the speaker utters.
As a coach, you will listen in a new way and be fully tuned
in to connect with people. This will be one of the greatest
tools that will bring you a closer sense of who you are and
who others are and allow for meaningful, deep connections
with everyone in your life.
Before you can tune in, you must quiet your own mind. We
often have so many things we are thinking about at once that
we just can’t keep focused on the speaker. With practice and
desire, you will be able to get your mind to be still so that you
can tune in.
BE INTERESTED NOT INTERESTING
Playwork: Notice
If you listen to the conversations of those around you,

you will notice the speakers use the word “I” throughout
their conversations. In fact, most of the time, speakers
are focused on what it is they want to say, not what the
other person is saying. We will begin your tuning in
work by discovering how others communicate and by
noticing their listening patterns.
1. Listen each day to at least three different speakers

engaged in conversations.
18
Tuning In: The Art of Deep Listening
2. Try to guess or count how many times in about

five minutes of conversation the speakers use the
word “I”.
3. Try to guess or count how many times the speakers
complete a thought or sentence for each other.
4. Try to guess or count how many times the speakers
interrupt each other.
5. Listen for how often the speakers make each other
wrong or judge each others’ comments.
6. In a five-minute conversation with another, do not
use the word “I” at all. Ask the other person to
keep track of each time you use the word “I”.
You may find out some pretty amazing things as you do this
exercise. My first time through, I was shocked at the
interruptions, and the arguing of points, and how frequently I
heard “I”. Then I believed I wasn’t as guilty of this as others. I
taped a five minute conversation and then counted the “I’s”,
the interruptions, and the judgment. I couldn’t believe that
this was me! I was trained as a Speech-Language Pathologist
and fully believed that I had a great listening skill. I found out
I had a lot to learn.
I n order to tune in, we need to allow ourselves to be

completely and fully present for the speaker. Since you are
now listening for the meaning behind the words, this is a skill
that takes practice and concentration. No longer are you just
hearing information. You are actively trying to understand
the information and do so without bringing in your agenda,
judgment, opinions, or beliefs as the listener. You are going to
be fully present and put your own thoughts aside. To do this,
you will need to clear your head and make space for the
listener. There are many things that get in the way as we
listen. To be fully present you will want to shed those things.
One thing that prevents people from tuning in is that they
are thinking about themselves, how they are right, or what it
is they want to say to the speaker. They are focused on
19
themselves and what they want to communicate. If you are

tuned in and are fully present, your ego will not be involved
in your listening. You will be fully present to the speaker and
her message. You will let your own stuff float away, to be
focused. One of the ways that we hinder our tuning in is
when we listen and relate what we believe is important,
debatable, or when we start defending for or against the
message. Many times when listening, people get caught up in
their own beliefs, values, and emotions, and how they differ
from what the speaker is saying.
If you are tuned in and fully present, you will set all your
personal thoughts about the message aside and accept
completely, without judgment, what the speaker is saying. No
agreement, no disagreement. What she is saying is simply her
truth. As a coach, we accept the client and her truth and set
our own truth aside to create that listening space.
Part of this is not being attached to the outcome of what
the speaker is saying or where the speaker is going. It isn’t
about listening so that you can then communicate to the
speaker what you believe or what you want her to do, think,
or feel. There is absolutely no agenda that you hold for the
speaker. You are just there to be tuned in – to foster the
connection from human being to human being. You don’t
lead, manipulate, motivate, or sell anyone on anything. You
simply tune in.
As you tune in, you put all your own judgments on a shelf.
You aren’t listening to see if the speakers are good or bad or
are right or wrong. You are accepting them and what they
have to say. Their values, beliefs, and agenda may be very
different from yours. Don’t substitute yours for theirs. They
have their own make-up. Acknowledge them. Honor the fact
that we are all connected yet we are all unique beings. That is
the beauty of our humanness. We don’t need to look, act, or
be alike. We are wonderful exactly as we are. Celebrate
differences and notice connections.
LISTEN WITH YOUR HEART
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Playwork: Create Listening Space
It is now time for you to practice the art of tuning in by

creating a new way to listen. Your listening will be fully
about hearing the speaker and will have nothing to do
with you. This will be a new experience and will
develop your tuning in skill.
1. Go back to the first exercise and pick a person

you hold judgment about.
2. Engage them in a conversation.
3. During the conversation, allow the speaker to fully
communicate, and listen with your heart.
4. Let ALL judgment go.
5. Don’t bring up your attachment, agenda, or beliefs.
6. What is in the way? Identify everything that is
coming up for you. Notice what is making tuning
in difficult.
The role of the coach is to be with the speaker and be fully

engaged in each conversation. To do this, we must begin to
accept some coaching premises. If we hold any belief about
others needing fixing or being imperfect, then we will go to
the place of judgment, of wanting to fix, of knowing better,
and having the answers. It is very important for us to hold a
vision that each speaker is just perfect as he is. Not our version
of perfect (remember, no judgment!) … just perfect. If we
stay with the premise that we are all connected, then we
believe we are all made of the same wonderful stuff and each
human being is exactly as he is meant to be. We stop trying to
change or improve others to meet our standards or to believe
what we believe. Is our vision right? Are we more perfect
than another? I think not.
If we give up wanting to change others and wanting to give
them our beliefs and agenda and convince them to believe
what we believe, then we will get the connections of their
21
values, their goals, their beliefs. We will hear their agenda and
not lead them to ours. Our own self-serving interests are
pushed aside to create the space for them to be. We hear
where they are, who they are, and we fully accept them. We
don’t judge, we don’t convince, and we never let our own
agenda get in the way. Each person on the planet is the way
he is and who he is because he is perfectly created to be this
way. Sounds challenging, yes? Sure it is. No one said this was
easy. To be a great coach, we must work through all the things
that don’t fit for us right now.
The first time someone told me that a client of mine was
“perfect,” I had trouble seeing it. The client had been in jail
and was doing many things that seemed unethical and immoral
to me. Oh yes, I was judging, bringing my beliefs and values
to the situation. No doubt about it – guilty again! Then I made
the shift to believe that the client was where he was because
he was meant to be there today. That was perfect for him
today or in this life experience. It didn’t mean I couldn’t hold
a higher vision or energy for the client. It didn’t mean I
couldn’t believe the client would have a more joyful life. I
could hold high visions and belief in who the client was. For
today, for the lesson he is here to learn, he is perfect, and I
accept him without judgment. It takes time to get to this
place, so don’t worry if you are thinking,“I couldn’t shift that
fast and believe in this client” … I thought the same thing.
With a desire and with practice, you will be a great coach.
WE ARE PERFECT AS WE ARE

So, there you are accepting the client and letting your
judgment go and being fully tuned in. Now you are listening
on a deep level. As speakers give us information, we begin to
hear their habits and patterns. Sometimes, they may converse
about their work or their family or relationships with friends
and associates. These are prominent themes in people’s lives.
Another theme that often shows up in adults has to do with
money. This is one I see frequently in my coaching clients, as
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well. Of course, speakers also let you in on their feelings and

ideas about themselves. We just love talking about ourselves.
As you listen, think about what patterns are repeating
themselves and how the speakers show us their habits and
how these habits might be keeping them stuck where they
are. When we hear others are trapped by their patterns, we
can later use our coaching tools to help them move beyond
what is keeping them back. But first we have to listen deeply
to recognize where and why they are stuck.
People are often kept in the same place or mode because
they have a habit of using negative energy. Negative energy
is like spinning your wheels. You don’t move forward and
often keep complaining about the same situation over and
over again. For a year, I talked about wanting to re-pot my
plants. I could give you 15 reasons why I couldn’t do it.
Meanwhile, my plants kept on growing beyond their pots and
I kept talking. I also continued to bring more plants into my
home while I wasn’t even caring for the older plants. I was
stuck. I spent a lot of energy thinking about my plants and
talking about them versus taking care of them. This energy
could have been spent on caring for them or moving on. I
was in a rut.
Another thing that keeps people stuck is their lack of belief
in themselves. They beat themselves up for everything they
are doing wrong or failing at. One of my good friends, who I
adore, has been telling herself she “can’t lose weight”… she
“can’t hold down a job” … she is “no good at sports.” She
never speaks about her successes (and I see many of them!).
If she does something human, like drop her car keys, she reacts
by saying something like,“how stupid of me.” I hear that she
is stuck in a lack of belief about how great she really is.
Many of my coaching clients are stuck because of fear. There
are many different types of fears: fear of failure, fear of success,
fear of dying, fear of trying, fear of others, fear of self, etc. No
matter what the fear, once we help the speakers to identify it,
it can be a starting point for them to move past it. So listen
for the fears. Notice the fears showing up that are holding
people back.
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Have you ever listened to people who sounded like the

entire world was out to get them? I often hear people speaking
about their employers with terms like “they did this and it
isn’t fair” and talking about people they are in a relationship
with as “he/she did this to me.” Instead of wearing the martyr
hat, we can help people see how they actually have control
and choice in their lives. For now, tune in to see if people are
wearing the martyr hat.
What about the people who seem to have some deep issues
that really need therapy or are in therapy? They need us to
listen and deserve our attention just as much as the people
who aren’t stuck. Typically, a therapy issue means these people
just can’t move forward. So, listen to them and acknowledge
them. They will be thankful to be heard in a new way, too.
I AM HERE TO HEAR YOU
Playwork: Hearing Habits

It is now time to do some of the work. We will begin
by helping you see what might be holding you back
and then move on to develop your skill of hearing what
holds others back. You will begin to know yourself
more through this exercise.
1. Tune in to one of your own conversations. What do

you hear? What is holding you back? What habits do
you have in your life that are keeping you from having
what you want in your life? Be honest. Go deep.
2. Tune into one conversation each and every day,
and listen for the habit that is holding the other
person back. Label it. Identify it.
Just as you can listen for habits that keep people stuck, you
can listen for the habits that empower people to leap ahead.
These patterns have to do with what people are really, strongly
convinced about and believe deeply inside of them – it is a
24
part of who they are. I think the number one pattern that
moves people forward is one of their values. What are they
firmly committed to, and what principles guide them in living
their life?
People have their own guides or inner principles that they
operate from. We have our own sense of integrity and of
what is right and what is wrong. When we have a goal or a
plan, we get most excited and inspired by the ones that match
our principles. We easily get pulled toward these habits.
As we move towards the habits that support us and align
with our integrity, we feel positive and our energy feels right.
We then see our own wins and feel good about ourselves
when our values are met. Whenever our self-esteem is high,
then we feel like we are on top of the world. We feel good
about our capabilities and ourselves and are proud of who
we are and of our accomplishments. We hold ourselves in
high regard and feel more valuable in our contributions.
Each human being is unique and lives by his or her own set
of rules and limits. A rule is a principle or a belief that we
follow and that we live by for ourselves and in our behavior.
For example, my guiding principle might be that I will not curse.
We also have limits that we use to keep safe from the
behaviors of others. These are things we are not willing to
tolerate from other people. So, I may also set the limit that I
won’t allow others to curse in front of me.
These self-imposed rules and limits differ for each of us and
allow us to make decisions more quickly and to know what
we want and who we choose to be with. Limits help protect
us from other people and keep our integrity in our own beliefs,
values, and principles.
We also follow habits that allow us to work at our best, or
be our best in a natural, easy, effortless way. I refer to this
with my clients as being in flow. We flow most when the
things we do match our values and are easy to be attracted to.
You will notice that every one of us, while connected as
human beings, has very different patterns and habits that move
us towards our personal growth and evolution. Imagine if
each of us had a better sense of what worked for us. Imagine
25
being able to quickly and easily say yes or no to decisions,

people, and choices. Imagine encouraging friends and family
and colleagues to provide their own answers and to know
their own wishes by matching their values and making choices
right for them - not choices that another person values – but
that are their own unique values.
I know that as I honor my own values and as I practice
habits that support my beliefs, I feel greater self-esteem, greater
connection to society, and make a stronger contribution to
those in my life. It is easy to be myself because I have stopped
coming from a place of wondering who or what was judging
me. Do you know what makes you feel happiness? I mean
really deep feelings of joy? What is a delight for you? What
brings delight to you?
It is interesting that most people have difficulty answering
these questions. It is also interesting that sometimes someone
outside of us can notice what brings us happiness. So, if we
are going to make a difference to others, we can begin by
noticing the habits and patterns that create more joy in their
lives. We can support their healthy habits and patterns and
point them out to others. I love using this tool as a coach to
help my clients create extraordinary happiness at work and
in their lives.
MY PURPOSE IS TO CREATE JOY

FOR MYSELF AND OTHERS
Playwork: Greatness
As you continue to listen to conversations with others

and of your own dialogue, you will want to focus on
what makes you feel more positive about yourself and
what makes others feel more greatness in them. Perhaps
this sounds conceited to you when thinking about
greatness in yourself … I say,“yes”… if you don’t think
you are great, then how can you be great at living your
26
life, doing your work, loving your partner or your kids

or your church? We are all great … in different, unique,
and wonderful ways.
1. Listen as you speak, and begin to think about the

things you find joyful about you.
2. Listen to people’s conversations and be in tune
with their values. Notice their self-esteem.
3. Write a list of your most important rules and limits.
Where are you not following them?
4. One day this week, find at least one habit that is
positive in all the people you speak with. Focus
only on their greatness and then share it with them.
5. Keep being in tune with others and focusing on
being interested in them, rather than impressing
them with how interesting you are.
6. Listen to connect. Listen because you care.
Most of us don’t really listen. While the other person is

speaking, we are thinking about what we are going to say, or
what we have to add, or something about ourselves.
Sometimes we can’t even wait for the other people to finish
speaking. We want to complete their thoughts; we already
know what they are going to say, and we can’t wait to add our
own two cents. Very often while we’re listening, we’re so
much in touch with what’s in our own heads that we are not
listening with open ears and with a deep sense of connection
and with a caring heart. We are often focused on ourselves,
where we are, and where we want to be. This is your
opportunity to listen in a great way rather than to be great.
27
28
3
Leaping Over
the Critical Gap
A s we listen, we will notice that people talk a lot about

what they want and what they’d like to achieve - their
wishes, their hopes, their dreams, and their plans. If we’re
really listening, and again, that means being deeply connected
with both our heart and our head, then we will understand
the discrepancies between where people are today and where
they want to go, or what they want to get, or what they see
themselves achieving. Let’s face it, all of us want things that
we don’t currently have. All of us talk about things that we
don’t currently see. We have dreams, we have wishes, we
have wants, and we have goals. In coaching, we actually call
this a critical gap. The critical gap is the place between where
we currently are and where we want to go. It’s that void; it’s
that blank space. There are many ways that people express
their critical gaps. As we’re listening deeply, we may hear that
they don’t have enough limits or enough rules in place to
help them achieve what they want. I’m sure you can think of
people who are in a state of overwhelm; or what about those
people who can never say “no” and keep adding more and
more to their plate?
In business, I work with a lot of people who lack the ability
29
to manage their time well or to be well organized. What about

people who lack their own self-worth and consistently
compare themselves to others and put themselves down? As
we listen to others, we can hear how they see themselves
and how they might not see all their current greatness, or
their value, or how they might not believe in achieving their
own goals, because they don’t think they have the abilities or
capabilities. As we listen to others, we will always hear critical
gaps and what they are missing in terms of resources or
support to move them forward. It could be that they are
missing people, it could be that they are missing connections,
it could be that they missing external or internal motivators.
I listen carefully, as the coach, to learn what’s missing in the
areas of relationships, love, money, strength, willingness,
readiness, and support.
Another gap that comes up a lot in being human, is a gap in
real commitment; we talk about dreams, we talk about goals,
but we haven’t set in motion any plan to achieve them. These
are not burning desires in our heart that we absolutely want
to achieve. I find a lot of times when people have a gap in
making their goals happen, they do have a gap in their
commitment, and they have a lot of ideas and a lot of thoughts,
but that’s all they are. There is no plan; there is no action
taken toward achieving them.
Other gaps include gaps in direction. I think I want to go
here; I think I want to go there; not being really sure where I
want to go. Not having that internal guiding system that comes
from having a great burning desire within you. Some of the
external gaps that I hear frequently are about money. Let’s
face it, as human beings that’s something we all seem to want
and we don’t seem to believe we have enough. Even those
people I know whom I consider very wealthy like to continue
to invest and continue to earn more money. So we may hear
people talk about their gaps in money, they want more money,
they’re losing money, they’d like to hang on to money longer,
or their business isn’t as profitable as it could be or should be.
There are also gaps in knowledge. I just don’t have the
right skills; I don’t have the right information; if only I had
30
Leaping Over the Critical Gap
more experience; if only I had better training. So again, it’s

where people currently are versus where they see themselves
in the future.
One other gap I want to mention is the gap in professional
assets. The gap could be having professional people or a
network to help you, support you, and guide you; it could be
knowing the right people in a certain industry; and it could
be having the right support, resources, or advice. So when
you’re wearing your coaching hat, tune in to the blocks that
people have in moving forward, the blocks that people have
in achieving their goals. We can actually help other people
move forward and achieve what they talk about wanting to
become their reality.
Playwork – The Critical Gap
1. Listen to people talk and focus on hearing their

critical gap.
2. Note your own critical gaps. What is it you are
wanting in your life, business, family, from your
children, etc. that you don’t yet have? What is the
gap?
When you listen for and identify the critical gap in both
yourself and in other people, notice how it becomes clear
and obvious how much we are wanting, and what is holding
us back. By becoming a coach of your own mind and by
coaching those who surround you and who you come into
contact with, you will discover that you have this great
untapped ability to move people forward and that you will
achieve things beyond your greatest dreams in an effortless
way. It is also a wonderful experience to be able to see what
is holding other people back, to help them identify where
their critical gap may be, and then coach them to leap over
that gap and on to the next plane.
31
USING QUESTIONS THAT ARE POWERFUL

Most human beings communicate by using statements and
questions. In fact, if you think about it, much of our life is
spent asking ourselves questions, either verbally or non-
verbally. For example, this morning when I woke up, I had to
decide what I was going to wear, what kind of soap I was
going to use on my face, what I wanted to eat for breakfast,
which shoes looked right with my outfit, and if I needed to
bring a coat or a jacket based upon the weather, etc. We are
constantly making these decisions by asking ourselves
questions. Sometimes we ask the questions verbally, and often
we just go through this process of questioning and making
choices without even realizing it. In coaching, we use
questions to help people uncover their own truths. These
truths are something that many of us don’t recognize, because
we do so many things in our life experience that are about
pleasing others, doing what is right, doing what’s wrong, doing
what we’re told we “should” do, so that very often, we don’t
even know what our own honest behaviors and thought
patterns are, or even who we are.
As coaches, we have the wonderful tool of using questions
in a powerful way to help find answers and discover in a crystal
clear way what is true about our own being and our own
essence. Questions can help people become very focused
on what actions to take. There is a difference between asking
a question versus asking what we call “powerful questions.”
Very often, we ask questions that are not very important, nor
do they create a powerful answer. For example, when I pass
someone on the street who I know as an acquaintance and
say, “How are you today?”, typically I’m not really listening,
nor am I interested in her response. I’m hoping to hear,“I’m
fine. How are you?” and then just move about my business.
The question is not powerful; the question here aims simply
to gather data, gather some information, or is a social
pleasantry. The distinction in asking a powerful question is
that a powerful question is actually not used just to get
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information; it is used to help people become clearer about

their purpose, or their actions, or who they are, and also to
help them move forward and move through that critical gap
more swiftly. Powerful questions are an amazing tool that we
can use for ourselves, as well as to help children, parents,friends,
family, and colleagues make very large gains in their lives.
In order to move people forward by asking powerful
questions, you must first tune in, remembering that tuning in
is the way to be fully present, fully hearing, and fully listening
to people. It is important to remember that this is always the
first critical tool in the coaching process. So first you listen to
get in tune with where the other people are, and what it is
that they want, or they need, or they would like to have. As
we become more tuned in, it becomes easier to see where
other people are at and what’s important to them. Then, we
will also know which powerful questions to ask that will move
them forward. While we are in tune, we also want to
comprehend at a deep level both what the other people say
and what they don’t say. When you comprehend very deeply,
it is easier to know the right questions to ask. Another part
about asking the powerful question is also being very prepared
for the response that may come. I find that powerful questions
tend to generate pretty powerful responses; doesn’t that make
sense? Some of the powerful questions that I ask can cause
some emotion, or they can cause some action, or they can
cause people to stop and enter into a deep and meaningful
thought process. I know that I’ve asked a powerful question
of my clients when there is either a reaction, or they tell me,
“Gee Terri, that’s a great question,” or they simply stop and
become quiet. No matter what the response is, I’m always
prepared and will always be there to support my clients,
whatever their reactions, in a non-judgmental way.
So let’s understand what a powerful question is. A powerful
question is a question that is based upon what you have heard
the other person say, what you have heard he or she really
wants, and what the blockages are. It’s a way of saying,“How
can I help this person leap through the critical gap?” It’s asking
yourself, “What’s the most important thing I could ask this
33
person right now that will allow her to see new possibilities,
or allow her to create new behaviors, or to get into motion
right now. A powerful question is about where the other
person is today, right now, in the present, and where they
want to go in the future.
When I ask a powerful question of either myself or of my
clients, many times it has resulted in simply stopping a habitual
pattern. It encourages my client to be silent and to do some
reflecting, and then to be very conscious and present in
making his or her own decisions. And knowing that no matter
what a client says to me, I will be here in a non-judgmental
way to hear and to listen to her. Powerful questions also help
me get to my own truth very quickly. What is it that I really
want? What is it that will allow me to experience my life in
the way that I choose?
So, to prepare yourself for powerful questions, you must be
ready for whatever answer comes up, and you need to listen
and be fully present in a way that supports the other person
without holding any judgment.
As you may have guessed, sometimes it is very difficult to
ask powerful questions. Powerful questions can evoke a lot
of emotion and may be uncomfortable for you to ask or for
the other person to hear. Whenever I have a question that
either comes into my head, as kind of a gut reaction, or I get
an inkling that perhaps I should say it, I allow myself to just
go ahead and ask the uncomfortable question. That is usually
the powerful question; it’s the one that needs to be asked and
the one that needs to be asked the most.
When I formulate a powerful question, I do it in a very simple
way so that I’m asking it in a manner that the other person
can hear and understand easily and using the same language
they have used in speaking with me. I only ask one powerful
question at a time, and I keep the question focused primarily
on the one issue or the one item where I identified the critical
gap, and which, I believe, will move the other person forward.
So what happens after I ask the question? Quite simply, I
just sit and close my mouth. May sound easy, but it’s not.
Sometimes powerful questions will result in the other person
34
just becoming silent. Sometimes it will result in the other

person becoming offended. Sometimes it will result in the
other person becoming defensive. It will always have a result.
You know a powerful question has landed on its target,
because typically, there will be some energy and attention
and focus given to the answer by the person you are speaking
with. Being an experienced coach, I know when I’ve asked a
powerful question because the client suddenly stops, or
comments on the question itself, or simply shifts his or her
energy and starts talking about something else.
this principle:
Client: Terri, I’ve spent all this money and time to go to

medical school and I come out and here I am, me
and my stethoscope; I have my office, everything is
set-up and between the HMO’s and everything that
is going on in healthcare today, I’m having the
hardest time building a practice. They don’t teach
us about the business in medical school. They teach
you how to be a great doctor, and I am a great
doctor. I just don’t know how to get patients, what
do I do? I don’t know if I can make it.
Coach: Is there a real drive, or motivation to be a business
owner?
Client: That is a great question. I need to think… Well, I
went into medicine because I wanted to be a great
doctor.
Coach: That’s why I’m asking you if it’s about being a
business owner…
Client: I want to be a country doctor. I want my own
practice and I want my own patients and I want
to be able to take care of people.
Coach: Could you be a country doctor, and a great country
doctor, taking care of people without having your
own business?
Client: I guess, I could join someone else’s practice. That
might be a possibility, but I don’t want to be
35
involved with these big factory kind of practices,

where they just pass people through the office. I
want to give people attention; I want to really take
care of them. That’s why I do this.
Coach: What I’m seeing here is that your focus is around
the patients, and it’s not necessarily about being a
business owner. In our work together, I’ve noticed
the subject of owning a business seems to be the
idea that you don’t enjoy. Do you really want to
run your own business?
Client: I’m a doctor. Not a business owner. It’s something
I have to do if I want to have my own practice. I
have to find some way to get the patients. How
else can I get patients to come in here?
Coach: My observation here is that you’re a doctor, you’re
a great doctor, and really at the heart of the matter
is that’s what you want to be.
Client: Yes.
Let’s listen in again on another session:
Coach: I’m going to ask you to notice and observe with

me that you’ve gone to the place of looking at being
a higher and better person than she is. I’d like for
you to hold the idea that she’s not right, she’s not
wrong, she just “is” and love her as she is. And let’s
look at some of the things that are making you
uncomfortable. Only you can deal with you and
your feelings, and what I was observing is that you
were trying to have her be the one who changes. It
just doesn’t work that way in the universe. We can
only control one person and that’s “us”. Would you
be willing to look at that with me?
Client: I guess I could look at that, yes.
Coach: Why do you feel you are better than she is? What is
your evidence?
Client: I don’t want to come off that way. I guess I have
been, huh?
36
THE POWER OF POWERFUL QUESTIONS
Playwork
1. Today as you listen deeply, ask each person that

you are in conversation with a minimum of one
powerful question.
2. Ask yourself at least one powerful question today
that will move you forward through something that
you are dealing with.
3. As you go through your day, listen to see if anyone
asks you a powerful question that stops you, creates
new thoughts for you, or moves you forward.
Powerful Observations
We’ve already talked about powerful questions, and powerful
observations share many of the same characteristics. Of
course, the basics for making observations has to do with
tuning in to other people and really being able to hear them
deeply, being ready for whatever response they come up with,
and I will also add, being ready to be completely honest.
Very often in our society we are taught to tell little white
lies, or to be polite, or not to tell the whole story, or simply to
hide our own truth. But if we are all behaving as human
beings who are now practicing a coaching philosophy, then
we’ll all be united in wanting to be honest and truthful with
one another. Simply put, a powerful observation is about what
we have perceived as the listener and what we believe is the
truth. It doesn’t mean that the listener will accept the truth,
or believe the truth, or agree with our truth. It simply is our
truth, and it’s a truth that we have been taught to withhold.
So, one of the coaching tools that you will now be using is
being ready and comfortable in saying what it is you hear,
even if that does cause a bit of a reaction in the speaker.
What is different about powerful observations versus our
everyday observations is that one is thought provoking while
the other is often mundane in nature. We go through life
37
making many observations each moment. “I don’t like the

pants you’re wearing.”“You’re in a bad mood today.”“Let me
tell you how you did that wrong.”“Let me tell you how to do
it right.” We continually make observations, and very often,
these are quiet, in our head conversations. A powerful
observation has a purpose, a coaching purpose. It’s a way of
getting the speaker to stop and really take a look at what it is
she is saying, and certainly, it’s a way to move her through the
critical gap. Powerful observations must always be truthful.
It’s about what has come up for us based on what we’ve heard
the other person say. It’s our belief and we’re willing to speak
it completely. It’s important here not to want to go to a place
of making the other person wrong or making ourselves right.
A powerful observation is simply a way of saying this is what
I think, this is my opinion, and it is not an absolute truth, it’s
just the truth that I hear in this particular moment. The speaker
will tell you whether or not she chooses to accept your truth,
whether she chooses to deny your truth, whether she chooses
to act on your truth, or whether she chooses to even let it in.
It is up to the speaker how to respond to your truth. It is up
to you, my coaching friends, to speak your truth and not be
afraid of the consequences.
Whenever you’re going to make a powerful observation, it
is to be done in a manner wherein your voice is not making
any judgment, or your body language is not showing any
judgment, and where you’re not coming from a position of
who is right or who is wrong. In coaching, we call this coming
from a charge neutral position. In other words, it’s perfectly
fine with me, whatever it is you’re doing or not doing, or
whatever it is that I perceive. There’s no right, there’s no
wrong, there’s no judgment, and I can make the observation
in the same way that I could observe “Oh, it’s sunny out today,”
very natural and non-judgmental, or “Oh the American flag is
red, white, and blue.” Not a whole lot of excitement with my
voice rising and falling - it just simply is. So it is your
responsibility to simply make the observation in a natural way,
without judgment.
38
What happens when we make a powerful observation is

that we attract the speakers’ attention and they get very
focused and very aware of where they are in their own critical
gap. They can see more definitely where they are now and
where it is they want to be and what’s missing as the in
between. Most of us have a problem identifying or labeling
what our critical gap is, what causes our critical gap, and what
is holding us back from meeting our goals.
For example, I recently talked to a 20-year old, who said
that she very much wanted to start her own business. When
I started to ask her some questions about her business and
her business vision and what it is she wanted to do, she became
filled with fear and concern with money issues and a lack of
self-worth. So as I listened, and by the way, this was not
someone I was formally “coaching,” this was just someone I
was relating to in a human way as a coach, I got in-tune with
her and let her know my observation about her fear and her
self-esteem. So remembering that very often we don’t
recognize what creates our critical gap, the powerful
observation can be the most important way to help someone
else identify their gap and then to begin to create possibilities
for moving through the gap. My final comment here is that a
powerful observation, to me, is like tuning in the dial on a
radio; it’s getting an extremely clear frequency about where I
am today and what actions are required that will allow me to
move forward. So powerful observations are incredible ways
to bring out the other person’s truth by hearing what you
observe as a truth, and being willing to share your own truth
with another human being.
this principle:
Coach: So, can we shift our focus to look at how you can
be a great doctor? My observation is that what
you’re really wanting is to be a Doctor, and that
you’re not wanting to be the manager and operator
of a business.
39
Client: You mean like, maybe I can find somebody to do

the practice management side of it?
Coach: Sure, you could look at that.
Client: I could outsource a lot of the business stuff.
Let’s listen in on yet another session:
Client: My wife, well things are crazy. I don’t believe all

the things that she doesn’t do. Forget leaving caps
off the toothpaste, I can tolerate that; she leaves
clothes on the floor, she sometimes doesn’t feel like
working and doesn’t do things, and she doesn’t
have an interest in going out. I don’t know what
to do here. I’m at my wit’s end here.
Coach: Have you had direct communication with her
about your feelings?
Client: I try to tell her what she should be doing.
Coach: Ah! But I just heard you say that you are telling
her what she should be doing.
Client: Well, yeah, because that’s. . .
Coach: That’s what?
Client: That’s. . . that’s. . . well, there are things that she
should do. Things we all need to be doing.
Coach: So, this is the world according to you, right?
Client: Well, yes. I don’t think you should drop your clothes
on the floor.
Coach: So, you’re coming with a certain set of beliefs and
expectations.
Client: Well, yeah, that’s how I was raised, to pick up your
clothes and put them in the laundry and stuff like
that.
Coach: Could it be that she’s coming with a different set of
expectations and perhaps raised in a different way?
Client: I guess.
Coach: You guess?
Client: I guess she was; I mean, obviously.
Coach: It sounds to me like you’ve gone to a place today of
being in what I call the “judger mode.”
40
Client: Okay.
Coach: Where you’re noticing everything that’s not up to
your standard and holding it in judgment right
now.
Client: What do I do about it?
Coach: We can start talking about what to do about it. I
just want you to really note that where you’re at is
a place of high judgment, and I’m not hearing the
same compassion, which I know is there in your
heart.
Client: Yes, but wouldn’t she want to change? Wouldn’t you
want to be a better person and take care of things
better?
Coach: Again, it’s being a better person by “your” standards?
Client: Well, yeah. Okay!
HEAR WHAT I SEE; SEE WHAT I HEAR
Playwork:
1. As you listen to speakers during the next week,

listen for their critical gap.
2. Think about the observation that you believe is the
truth about their critical gap.
3. Jot down some of the observations that you noted.
4. With one person this week, make the observation
and state it simply, plainly, and clearly.
5. Make the observation with no judgment and be
willing to accept whatever the speaker says next
as the speaker’s truth, again holding no judgment,
no argument, and with complete acceptance.
41
Powerful Requests
Now we have learned to make powerful observations and

to ask powerful questions, and the missing link here is making
powerful requests. This will sound familiar to you. To make a
powerful request, you want to be in-tune with the speaker
and be able to hear them at a very deep, connected level, and
certainly, you should be ready to make a request that will move
the other person forward, a request that is a lot bigger than
the other person is ready or prepared for. And then, as always,
be ready for whatever response comes back to you.
Powerful requests have a purpose, and the purpose is usually
to make the other person stop and allow them time to get
very clear on what’s fact, what’s not fact, and how they might
move forward to leap through the critical gap. When a speaker
chooses to act upon a powerful request, he will usually make
great progress in moving forward towards the other side of
the critical gap. Powerful requests are always about taking
action and are always way larger than the speaker can imagine.
I like to pose a powerful request that is much larger than my
clients think that they can possibly do. Why? Because as human
beings, we tend to put ourselves down and think we can do
less instead of more, and so a powerful request is a way of
saying,“I believe you can do more. I can see that you can do
more. I maintain that you can do more, and I want you to do
more.” So, go do more!
One of my clients is a Sales Manager, and he wanted to
increase the amount of contracts for his company by six. I
wasn’t willing to accept that he would only be able to increase
it by six, because six is what he had achieved the year before,
and he kept telling me he wanted to do better than that. One
of his critical gaps was that he had very low self-esteem about
his own abilities, but I knew in my heart, and I believed, and it
was my truth that he could do way more if he would just let
go and do it. So, when he said,“Well, I would like to have six
new clients.” I said to him, “I would like to request that you
have ten new clients.” This was way bigger than he envisioned,
way bigger than he imagined, and it allowed him to leap
42
forward through his critical gap, and work through his self-
esteem issues as well as creating more income for himself.
Powerful requests open the door and the mind to greater
possibilities, greater ideas, greater magnitude of what can be
done, greater expansion, and greater vision. Whenever I make
a powerful request, I know that it lets people see that I believe
in them, very often more than they believe in themselves. It
lets them see that I expect more of them than they expect of
themselves, and that I want, and envision, and hold in my belief
system for them that they will achieve what it is they want.
One of the other wonderful things about powerful requests
is that they actually can make other people feel very happy,
bring them a great sense of joy and delight, and put a smile
on their faces. For example, many years ago, when I was
starting my coaching practice and really working hard to be
with my clients and still marketing to attract new clients, I
was feeling great pressure about not having enough space
and time just to “be.” Simply, to be. And so what I decided to
do was take one hour off every Friday and just take great care
of myself, be it to meditate or take a walk. And I remember
this brilliant coach that I was working with, who I’m honored
to work with at Comprehensive Coaching U, said to me,“Terri,
I want you to take off one day a week.” I recall thinking he
must be out of his mind, and then I got this huge grin on my
face and I actually remember laughing and saying,“Wouldn’t
that be joyful?” So then I felt lighter about it and thought well,
maybe I could do that. After that, possibilities began to open
up and pretty soon, low and behold, I started to take off half
days. For the last year and a half to two years now, I have
taken off more than one full day a week and my business is
larger and more profitable than ever before. So, thank you,
Coach.
Let’s listen in again on the session with our Doctor friend:
Coach: So what I’m hearing is that you are willing to take

a look at how you can have a medical practice
and perhaps not be the marketing guru of getting
patients. Is that right?
43
Client: Well yes, because what I really want is a great

medical practice. I just want to arrive in the
morning and have a room full of patients to take
care of and make them well.
Coach: Great! So I’d like to make some requests here, and
anytime that I make a request, you can accept it,
you can deny it, or we can negotiate it. Would that
work for you?
Client: Okay.
Coach: Okay, great. So, the first request is that you take
some time in the next couple of days and really
envision, I mean deeply envision, get it in your
mind, your brain, in your body, in your heart, and
your gut, what it would be like to have a perfect
day as a physician. Just perfect. You would be doing
what you love, with your patients, you would feel
like you were a wonderful doctor and were
accomplishing all the things that you want to
accomplish. Would you be willing to take on that
request?
Client: I could. It would be a stretch from where I am now.
But I would be willing to do it.
Coach: Notice that with coaching, I’m always going to
request that you stretch. Are you willing to go there?
Client: I could do that.
Coach: Great! And the second request that I have is that
you sit down and make a list on your computer, or
in a journal, or meditate and come up with a list
of all the things that are going right, day-to-day, in
your work. Every single thing.
Client: I have some really good patients. I love being able
to help them. I truly love being a doctor and enjoy
medicine. I feel great when I’ve been able to help
someone.
Coach: Great! I’m sure you’re doing a wonderful job. I
want you to really get turned on to what’s going
right. So my request is that you shift your focus
44
and really take some concrete time to look at what’s

working. Would you be willing to do that?
Client: I suppose I could.
Coach: This “suppose I could”… is there something holding
you back here?
Client: No, I just see so many problems that I don’t know
what to do about it.
Coach: Great, let’s let go of the problems, that’s another
request. Just let it go. Let it go to the Universe for
right now and let’s just put our focus for right now
on what’s working. We’ll deal with the other stuff.
You’re willing to do that?
Client: Okay.
Coach: Great.
THE POWER OF REQUESTS
Playwork:
1. As you listen to speakers this week, hear their

critical gaps.
2. Create a request that will help them move closer to
the other side of the gap or to achieve what it is that
they want or to handle whatever has come up.
3. Hold no attachment or judgment whether they
accept or deny your request – either one is fine
and completely up to them.
So here you have some incredible tools to make you a really

powerful coach. We’ve talked about powerful questions,
powerful observations, and powerful requests. Sometimes
it’s a little scary to think about using these tools, but I can
assure you that if you want to bring richness into your life
and into the lives of others, these tools will allow for deeper
understanding and the ability to want for other people so
much more than they can see for themselves. Does it take
45
courage to be a powerful coach? You bet it does! It’s okay to

be willing to be wrong, to be non-judgmental, and to be willing
to really want to celebrate other people achieving more then
they ever thought possible. Enjoy the powerful questions,
observations, and requests, and think about how that works
for you in your own life. Whenever I’m stuck, I turn within
and ask myself, what would be a request that I could make of
myself right now, that might cause me some discomfort, yet
at the same time, allow me to make a huge leap and a huge
gain.
46
4
Bodybuilding,
Mind building,
Spirit building
Y ou’re probably already recognizing that by learning

coaching tools, you will not only be helping to create a
better world and a better environment for the people you
come in contact with everyday, but one of the greatest benefits
of becoming a coach, either as a professional or as a private
individual is that you will begin to pick up skills that will help
you to evolve and grow and develop beyond who you
currently are.
I tell people who take our Coach Training Program at
Comprehensive Coaching U that it doesn’t matter to me
whether they decide to become a professional coach. What
does matter to me is that they use the tools in their way of
being a human. I know, as coaches, if we focus on the goodness
in other people and the strengths that other people have, we’ll
create better life experiences for everyone on the planet and
also for ourselves.
I want to talk here about relationships. Anytime we
communicate with someone, we’re in a relationship. When I
earned my Master of Science Degree as a Speech-Language
Pathologist, I felt that I was a communication expert. I will
say, however, that when I became a coach, and over the years
47
through coaching my clients, I have recognized that I know

more about communication now because of the skills I have
learned as a coach than I did as a Speech-Language Pathologist.
It is essential to me that other people have these same tools;
that’s why I’m putting them here in this book; that’s why I do
training and speaking about them; and that’s one of the reasons
that Comprehensive Coaching U exists. We, as human beings,
want relationships, need relationships, and thrive on
relationships, and relationships are built on our way of being
and our way of communicating.
Since most of us have problems even knowing ourselves,
how can we help other people in the world when we’re not
clear what our own vision is, what our strengths are, and what
our critical gaps are? It’s simple, if you hold the belief that
each person is a good person, who has his or her own way of
being, and you hold no judgment about whose way of being
is best, right, or wrong, and simply accept them as they are. I
believe that as we build relationships, we can focus on building
other people’s self-esteem and self-image, and at the same time,
focus on improving our own.
So as we develop ourselves, we will know ourselves more;
we’ll have a better view of who we are; we’ll eliminate a lot of
our disbeliefs about ourselves; we’ll stop putting ourselves
down; we’ll create a wonderful way of being that gives us a
big picture of our life or creates a flow of energy; we’ll see
possibilities; we’ll feel peaceful; we’ll feel optimistic; we’ll feel
joy; and one of my most important words is that we will have
more fun. So what comes from being coach-like? I’ll tell you;
it’s very simple. You have a more positive attitude because
you’re not dwelling on the negatives of other people. I
experience my life by choice and by believing that other
people are good. I accept who other people are, and as a
human being, I take great joy and delight in working with
other people, to see them achieve their goals, to grow as
individuals, to find all the wonderful talents, gifts, and skills
that they have, and of course, to create more fun in their own
lives.
48
Bodybuilding, Mind building, Spirit building
So you already know that you’re going to be very tuned into

other people from now on and you’re going to really hear
what they believe, what they want, and you’re going to always
listen so that you can identify their critical gap and really
understand what’s missing for them. Use these same tools
for yourself, understand yourself better, and know what will
move you forward and what your own critical gap is.
We all need a better understanding of who we are as human
beings and a greater sense of self. We all share similar wants
of being on this planet. We come to this planet in wanting to
be happy and wanting to feel good and wanting success and
wanting to be valued and honored. So what you are going to
do to build other people up is to hold the belief that each
person is absolutely perfect, right here, right now, in whatever
way, shape, or form they are. They are right where they are
supposed to be, everything is the way it’s supposed to be for
them, and everything that they want, they have the ability to
have. Now you may start thinking, “How will that apply if
someone is coming to me whose family member has just been
diagnosed with cancer, or who has a son or a daughter who
has Down Syndrome, or who has just suffered a tragedy in
their family or loss of a loved one?” If we believe that these
are life lessons and if we believe that things just are the way
they are for some divine reason and some purpose, then it’s a
whole lot easier to focus on what we are learning and how
we can move forward. So when I hear people talk about
being unhappy, or not being loved enough, or feeling very
stressed, or not having a spouse that is supportive, or having
all kinds of fears about the future, or complaints about their
boss, or problems with their children, I simply refocus and
say,“Well what is working for you? What is okay today? What
is perfect today? Is the fact that you woke up this morning,
perfect? Is the fact that the sun came out perfect? Is the fact
that you were able to get through breakfast perfect?”
Something is always perfect. As human beings, we tend to
focus so much on what is wrong versus what is right. As the
coach, you’re going to put your focus on what is right for
49
other people and what is right for you. Not what is wrong and
what was wrong and all the wrongs that have been done against
you. This is a big shift for most people; most of us like to talk
about problems and what isn’t working. So I’ll bear my soul to
you here and tell you that for many years, as an executive in
corporate America, I was really great at identifying all the
problems. This isn’t working, that’s not working, this employee’s
no good, the revenues are down, productivity is down, my car
phone isn’t working, I have too many e-mails, too many
voicemails, I have too long to commute to work, the company
isn’t treating the employees right, and on and on.
The way I operate my business entities now is that I believe
that everything is perfect. So, knowing that one of my
companies is a virtual university, Comprehensive Coaching
U, you might imagine that I would be greatly distressed to
find out that for whatever reason, my Website disappeared off
the face of the planet for 24 hours. I don’t know where it
was, but anyone who tried to get there got an error message
saying the site did not exist or was not responding. I could
have focused on what was wrong. Well, what was wrong was
we had just done a large advertising campaign and had quite
a few ads running, and I had recently done many interviews,
and been on the radio, and written up in the newspapers.
Wow! All that work. Our Website address was given out, but
no one could find us. Now what? I didn’t choose to focus on
what was wrong; instead I began to ask,“So what is working?”
And I began to say that what is working is that we did have a
lot of ads and we have had the opportunity to get a lot of
information out there, and we have had some really great
opportunities in the print and media, and many people will
remember our Website and will call us back somewhere along
the line. So what else is working? What’s working is at least I
know our Website is not working, and what else is working is
that by tomorrow our Website will probably be working again
and what’s working is I was able to get the Webmaster right
on the phone and I know it’ll be fixed. As soon as I changed
my focus and changed my energy, I began to have a different
50
experience on the planet. I just simply don’t allow myself to

get taken down by outside circumstances, nor do I do that to
other people. Many years ago, I heard motivational speaker,
Zig Ziglar, speaking about a term that he called “snioping.”
What I got from this was that snioping is being subjective to
the negative influences of other people. What I’ve taken from
that over the years is that I was a snioper. I would bring other
people down by telling them all the things that weren’t
working and what was wrong and I would spend a lot of
energy around that. I also found I attracted a lot more people
who snioped me; I would come to work feeling motivated
and energized and then they would tell me all the things that
were wrong or that weren’t working. As soon as I was able to
shift and get very clearly focused and put my energy around
spending time with people who were not in a snioping mode
and not allowing other people to bring me down, my
experience on this planet became one of joy and delight, each
day, every day, and you can create that for yourself, if you
choose to. You absolutely choose how you want to experience
your life on this earth.
So now we’re absolutely listening to other people, and we’re
hearing what gets in the way, what is blocking their energy,
what is causing their behaviors to be stuck, and we’re hearing
this in ourselves. We’re not judging right or wrong, we’re
simply understanding that things come up which get in our
way as human beings, and that it’s just an amazing miracle
that we have everything we need today, here on this planet.
Instead of focusing on what’s missing, and what we are lacking,
and what we don’t have, and what we’d like to have but we
can never have, we begin to change the focus, and we can do
that for other people too.
51
WHAT IS WORKING?
Playwork: Looking for What’s Right
1. Write down everything today that is working for

you, everything that is going right, everything that
makes today perfect, and that you know you are
precisely where you are supposed to be today.
2. Note what lessons you have learned from your
experiences today. Even the things you didn’t think
were perfect, notice how they are perfect and how
they have given you a great gift, or a gift you can
use in the future.
3. Listen carefully to one person today and hear what
gets in their way of who they are and what they
want.
There are certain building blocks that will help in your

relationships with other people to develop and grow. One is
the basic premise of trust. Although it may seem like
something that we automatically do, this is a different type of
trust and belief than we typically have in our experiences. It
is trust of believing in who the other person is and their
greatness and in really seeing their full potential to accomplish
whatever they may choose. Another building block is the
ability to communicate what you believe for the other person.
Sometimes we see things in other people, or believe things
about them, or envision their greatness, but we don’t express
that. This is a way of telling other people what we see about
them, what we believe about them, and what excites us about
who they are, and what their natural gifts and talents are that
they bring to this universe. I’d like you to think about
communicating, on a regular basis, what you see in other
people that’s great, what you expect of other people, and the
vision that you hold for other people. We’re very good, as
human beings, at telling other people what’s wrong with them,
52
what they haven’t done right, what their faults are, why we
don’t think they’ll achieve something, and why some things
are not a good idea. Coaches communicate a world of
possibility and potential for other people and holding a vision
for them that they can achieve anything, and that you really
have belief and faith in who they are and what they can do.
There’s a story about the bumblebee that I use often when
addressing audiences. Aerodynamically, bumblebees are not
supposed to be able to fly. It defies science and it defies logic.
However, we see bumblebees out there flying around every
single day. Why is that? I believe it’s because nobody ever
told the bumblebee that they’re not supposed to be able to
fly. They never heard that they can’t fly and so they just go
ahead and fly. What I’m getting at here is that if we really
believe in other people and believe that they can do the
unexpected and achieve the unachievable, then their goals
and who they are as human beings makes them unstoppable.
So this is about holding the vision of greatness for other
people.
Something else that we are not particularly good at as human
beings is letting people know how right they are and really
noticing what’s working about them, what we appreciate
about them, what we honor about them, and what we respect
about them. Once again, we’re very well trained in telling
people what’s wrong about them, how they look, how they
act, how they make us feel, etc. As a coach, it is important to
always honor and recognize and affirm other people, and again,
to speak to them about their greatness and what you see and
what you appreciate about them and the great gifts that they
bring and how valuable those are to you and to the rest of the
human experience.
We’re also very good, as human beings, at telling people
what’s wrong, what’s going to be wrong, how bad things are,
how bad things can be, and generally discouraging other
people. When I was ready to leave corporate America at a
high six-figure income, people told me not to do it. “You won’t
be able to make any money, it’s really hard to start your own
business, you should be glad you have this great job, you’re
53
being ungrateful.” I could go on and on with the stories of

discouragement that people told me. In my own heart and
my own head, I tuned them out and found a coach who offered
me encouragement, offered me belief, told me that my goals
were reachable, achievable, really held for me that I could
achieve them, meet them, and exceed them. Let’s shift our
focus on telling people how things aren’t working and why
it’s not going to work and why things are a bad idea to now
tell them how excited we are for them, for their possibilities,
and let’s give them hope and optimism.
I think you’re probably getting the gist here that one of the
basic building blocks of being a great coach is coming from a
positive belief and really helping people achieve what it is
they want to achieve and believing and envisioning that others
are capable beyond the abilities that they can even see for
themselves.
One of the things that you can focus on, as you’re relating
to other people day to day, is what it is in their life that might
be working really well for them. Again, our search to find
what is working in other people’s lives helps them shift their
focus to what is working. So what is it that people already
have in their experience that is working well for them: is it
their friends, is it their family, is it their business, is it love, or is
it recognition? One of the things you’ll be listening for is what
people already have in their experience that’s working and
what could be enhanced to work even better and create better
experiences. For example, you might hear that someone feels
like they’re doing okay financially, so that’s working, but
wouldn’t it be great if they could do even better financially?
Or you might hear somebody talking about how well their
business is going and then finding that it could be doing more,
could be doing better, and so again, helping to take it to the
next level.
At this time you might be asking,“So why should I be helping
everybody else and offering this information to everybody
else? I have my own self to take care of.” My belief and what
I’ve seen in my experience in coaching and training thousands
of people around the world is that if we better ourselves, and
54
we become better people, and we really take great care to

treat other people with coach-like manners and coach-like
respect and coach-like integrity and dignity, then we elevate
everyone’s experience, especially our own.
What’s also important is helping other people to understand
that life is just a wonderful journey, that it has its ups and its
downs, that things change and the past will be different than
the present, the future will look different than we could ever
anticipate, and that’s just the way life is and the way we
experience life. It’s not about having a perfect life and being
a perfectionist, it’s just about experiencing life, the ups, the
downs, and the bumps, and really understanding that we’ll
have our highs and our lows, good emotions, not so good
emotions, good experiences, not so good experiences and
again, these are just the ebbs and flows that are natural in our
lifetime. Another way that I like to enhance the experience
for other people is to really understand their goals and their
big picture and really try to hold the goal for them. What I
mean by that is if someone says that they really want to find a
new career and that they are going on job interviews and
putting a lot of resumes out there and going through the paper
and whatever else they might be doing, then I will also envision
that goal with them. I’ll want it, I’ll believe in it, and actually,
I’ll believe in it in a bigger way. The way I do it in a bigger way
is I challenge, you’ve heard that before, really challenge the
other person to make the goal bigger, to expand the goal,
because I can usually see it bigger, faster, and easier. Why can
I see it bigger, faster, easier? It’s not because I’m clairvoyant;
it’s not because I have any special skills; it comes from this
basic building block of carrying a strong belief in other people.
It’s also important to allow other people to enjoy their
successes, and their accomplishments, and whenever they
achieve a goal, big, small, or in between medium, to honor
them for that, to celebrate with them. I talked to a friend of
mine who had lost 30 pounds recently and I was just so excited
for her; she looked great and I congratulated her, but instead
of taking in the compliment, the first thing she said was,“Well,
I still have a long way to go; I still want to lose 20 more. It’s
55
still going to be another year.” So she wasn’t letting it in. It’s

time to let in the celebration, to stand up and cheer and say,
“Hey, this is great. I celebrate with you. I recognize you,” and
this is an important part of being a coach in the world with
friends, family, neighbors, children, parents, and whoever else
crosses your path. Look around at all the people in your
environment and look for ways to celebrate them, their
greatness, their accomplishments, and not to bring them down.
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5
Evolving Others
W ith the coaching background that you have, it’ll be

important for you to see how to begin to weave this
together in a way that really supports and helps other people
to evolve and to develop to an even greater level of being.
It’s impossible to grow other people, to help other people,
and to coach other people, unless we’ve done some of this
work on ourselves. Again, as you are going through this
material and as you’re experiencing the world of coaching,
keep very focused on the fact that this experience, coaching,
learning to be a coach, becoming a coach, and learning
coaching tools, doesn’t only benefit the way you’re going to
be with other people and enjoy your own experience with
other people, it has the selfishly wonderful benefit of allowing
you to be in a different place, in a different space, and in a
different way with yourself.
Coaches find that they have less emotional ups and downs,
less emotional judgment, less baggage, less issues, greater
happiness, more effortless lives, they work less and make a
lot more money, and that they have an encouraging, rewarding
experience as people. What are some things that are important
for you to be as a coach? First, it’s being non-judgmental. It’s
57
to be accepting of all people and all things. Second, is to

recognize that we’re not trying to cure, fix, or change anybody
into becoming someone that they are not. Third, is to listen
to understand where people are, again without judgment, just
with full and complete recognition; a willingness to be
completely tuned in and emotionally charge free so that you
can hear, tune in, and let in other people’s experiences. We
then listen for what’s up with the other person, what their
views are, what their goals are, what their critical gap might
be that’s holding them back. We’re listening for their greatness,
we’re listening for ways that perhaps we can help them grow
and leap forward, while holding the vision of their greatness
as a human being and as someone we want to have a
wonderful experience with on the planet.
As we begin to really get in touch with other people and
with where they are and where they want to be, we’re going
to notice that many times people have goals without a sense
of why they want to achieve them, or even how they want to
achieve them. As you listen to other people’s goals, dreams,
wishes, and wants, try to listen for why they want to achieve
these goals and how these goals would change them or their
life, and how that might improve their experience. We won’t
achieve goals if the goal isn’t something we passionately desire
and want and work towards everyday.
I coached a client recently who said that he wanted to sell
his home and he wanted to build a log cabin. Yet every week
when we talked, he wasn’t putting his home up for sale, he
wasn’t getting his home ready to put up for sale, he wasn’t
looking into where to build a log cabin, or how to build one,
or the property for a log cabin. So it became very evident to
me that this wasn’t really his goal, there wasn’t a huge desire
here, but there didn’t need to be any guilt; we could just drop
the goal and move along to something that the client really
wanted.
Again, when we’re listening as coaches, we are also listening
to hold a bigger goal, a bigger vision to expand the goal. I’ve
had clients come to me who say that they want to begin a
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Evolving Others
business and they would like to make $3,000 a month. I

immediately raise the goal, raise the bar, go for more, so that
people get an opportunity to see that somebody else believes
in them and believes that the goal could be bigger. Don’t
choose a goal that is so out of whack that you can’t believe it
for the other person and they can’t believe it for themselves.
Simply see how you can help them make the goal a little bit
bigger, a little bit higher, a little bit more passionate, a little bit
more exciting, and a little bit more challenging. That’s what
we want our life experiences to be about.
GOALS ARE GOLDEN
Playwork:
1. Listen carefully to those in your life and find out

what their burning, passionate goals are.
2. Write down how you might expand each goal for
each of those persons.
3. Suggest to one or more of the people that you see
them achieving a bigger goal and that you will hold
that vision for them.
As you sense that people really want to grow and achieve

their goals and have a better existence on the planet, you can
begin to use more coaching tools with them. You can go a
little bit higher and ask for things that are bigger, bigger goals,
a request that may feel really difficult, and really out there.
One of the things that I use as a coach is asking for even
bigger, different behaviors. You can also ask people to achieve
more in a shorter space of time to get them to move faster.
I believe that when people hire coaches, they do so because
they really want to achieve results and they know that a coach
who’s not attached to the outcome of what occurs can really
hold the vision and get them to be accountable, to achieve
59
the results they couldn’t get on their own. Here is an example

for you. I know that this book would have been another year
in the making had I not had the wonderful experience of
working with my publisher, Jim Donovan, who coached me
and made me spring into action when he set the date that the
book would be published. So Jim really held out for me that he
saw a bigger result and thought that it could be achieved, and
then he held me accountable, and boy, do I thank him for that!
I want to also mention that frequently as we talk with other
people, we want to really focus our attention on what’s most
important for them. Sometimes, when something significant
has occurred in their lives, they want to talk about it at great
detail. They want to dwell on it and it’s hard for them to get
off the topic. When I listen to someone in that situation, I try
to really be with them, stand in their shoes, experience what
they are experiencing, and then I try to guide them to release
the emotion and some of the feelings they are having so that
they can move off from it and begin to have a new experience,
ask themselves different questions, and get some different
answers for themselves.
I was coaching a couple just the other day, who had had a
significant argument, and you could hear in their voices they
were both angry and both hurting. Both wanted to talk about
their experience and how wrong the other person was and
how they were feeling, and I certainly allowed them to do
that so that I could stand in their shoes, I could be with them,
and I could fully hear them. As their coach, it’s important to
me that they come to a place of being able to satisfy the
emotion and really begin to just look at what came up for
them around that issue. What is the underlying issue? What is
this really about? Why did this push their buttons so much?
Turn it more into learning about them. Why is it that this set
them off? Why is it that it felt this way to them? Not, let’s
make the other person wrong. This coaching tool is a way of
getting people to change their way of looking at things, it’s
getting people to begin to see things from another person’s
perspective and to not be as attached to being right. So as
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Evolving Others
you listen to people and you hear that they are emotionally
charged, stand with them in their shoes, allow them to get their
venting done and then see how you can gently, lovingly, shift
them to begin to release, let go, so that they can move on.
Part of what I’m doing here is helping people change the
view or change their point-of-view and their reference, and
not selling them on the fact that the other person was right,
or that they might even want to agree with the other person.
I simply want them to release, let it go and just understand
why that triggered something for them. Why did that really
get under their skin, because really, it’s about their reaction. If
we could all understand that when somebody pushes our
buttons, upsets us, or says something that makes us angry, it’s
really something about us. It’s something about our reaction,
because that could happen to another person and another
person could think, “Big deal, who cares!” But it’s us that
decided to take it seriously. I say “decided” because it really is
a choice. Let’s say I am doing a speaking engagement and
you’re in the audience, and you don’t like the way I present
and you fill out an evaluation, “Oh she’s the worst speaker I
ever heard. I don’t like her. I don’t like what she has to say.
She’s short.” Whatever you might say, I read it and go, “Okay,
that’s about them. Boy, they are carrying a lot of anger. I
guess they don’t like short people.” It’s all about the other
person. I don’t choose to let it be about me.
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6
Helping Others
Achieve Goals
W e all have some type of goals. Often, when I ask young

children what their goals are, they say they don’t have
any. I begin to break it down for them. Do you want to wake-
up in the morning? Do you want to go to school? Do you
want to eat ice cream? Do you want a puppy? Do you want to
be a lawyer? Do you want to drive a car? From there they
usually start talking about things that they want. I believe we
all have goals. I sometimes believe we think our goals aren’t
goals because they seem to be small. And I believe, sometimes,
that some of us have goals that are so big, we’re afraid to
share them with anyone. I believe that each person has a
goal. You have a goal in reading this book. I don’t know if
you’re reading this book because you want to be a coach, are
in the profession of coaching, or if it’s because you’re planning
to hire a coach, or perhaps you hired a coach who asked you
to read the book, or perhaps you’re a parent, a teacher, a
grandparent, a sibling, or in a relationship, or in a business
environment. You have a goal in reading this book. You have
the intention of getting something that you want from this
book. I believe that if you are very focused on what it is you
want, you will get it.
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We’ve all heard about goal setting. You can’t get there
without a map. You need to plan your success. You need a
blueprint for your success. Do I agree with that? Yes, you
need to really have clarity about the goals you want to achieve
and why you want to achieve them and then, how you’re going
to get there. I don’t like to spend a lot of time and energy or
go into detail when working on my own personal goals. I like
to do a very simple goal plan, which allows me to really make
a commitment towards a goal, to really understand why I want
that goal, why that’s really important to me and is a burning
desire for me. If I were able to achieve my goal, what would
that look like? How would that feel? What would the emotions
be that would occur for me, the feelings that would arise for
me? What are the things that I would get from my goal? I also
like to have some sense of when I’m going to achieve this
and some method of keeping track or understanding the
essence of time frames that I want. For each goal that I have,
whether it be a financial goal, a business goal, a relationship
goal, a personal goal, a social goal, a spiritual goal, or a
community goal, etc., I also think about the various resources
that I will need to bring this goal into reality. Is it going to
take a lot of energy? Am I going to spend a lot of emotion? Am
I going to need some financial resources? Am I going to need
a network of people? Am I going to need some special skills?
Am I going to need some special training?
For everything that you have a burning desire for in your
life, it’s important to set some goals around those burning
desires.
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Helping Others Achieve Goals
MY DESIRE IS ON FIRE
Playwork:
1. Create a list of goals in each area of your life that

are burning, that you truly do not want to leave
the planet, today, tomorrow, or 50 years from now
without achieving.
2. If you were going to leave the planet 30 days from
now, which of your goals is the one that you
absolutely do not want to leave incomplete?
3. Write down that goal and then write down why
you want it, how it will change your life, all the
feelings and emotions associated with achieving
this goal, your timeframes for achieving the goal,
the steps that you need to take to achieve the goal,
and the resources that you will need to achieve
the goal.
4. Take some action today towards moving forward
to achieve your goal.
5. Plan to take action in some fashion every day, almost
like taking a multi-vitamin. Something that will
allow you to experience getting closer to your goal,
each day and every day.
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7
The Many Truths
W e use the word “truth” a lot and talk about being open
and being honest and being truthful as people. I will
tell you that there are many different kinds of truths that we
talk about in coaching. I mean, certainly, you have your own
truth about how you’re experiencing your day and I have my
truth about how I’m experiencing my day, and yours is
perfectly true for you and mine is perfectly true for me. What
we perceive is what we believe and is, therefore, what we
hold as our own truth. Might our truths differ? Absolutely.
We’re also taught, in many cases, that we shouldn’t share our
truth or state our truth or we should actually hide the truth.
So when someone approaches you and says, “Hey do you
like my new haircut?” and you’re thinking, “Boy, that looks
pretty bad,” we go through this questioning of “Do I tell them
the truth?” For our purposes, I’m going to define truth as
something that is objective and based on data. An example is
today is January the 24th. It’s not debatable, it just is. Each
person that you come in contact with will have their own
truth, their own perceptions, their own beliefs. Sometimes it
includes the data that is true and very often it includes their
own feelings, their own emotions, opinions, judgments, values,
67
and view of looking at the world, which is usually based upon

their past experiences. I’m going to ask you to listen to other
people and listen for what their truth is. This is different. We
typically listen and then we want to tell everybody what our
truth is and want to get everybody to believe what our truth is.
For example, imagine that your teenage son or daughter got
a “D” on their report card in science and their truth is “The
teacher doesn’t like me.”How do we get at really understanding
their truth and how their truth came to be and why their truth
is? The way to do it is by using coaching tools and really trying
to listen, be very tuned in, use powerful questions, make
powerful observations, use powerful requests, and really try to
understand what is the root cause or the issue here, and see if
there is a way that we can help your son or daughter to leap
forward. So it is important to always be listening for somebody
else’s truth, because their truth is how they’re experiencing
their life. I listen without judgment to whatever a client tells
me, or whatever a friend, family member, neighbor, or anyone
in my experience tells me. And then I ask questions to try to
really understand what their truth is, why that’s their truth,
again without holding judgment, just to see if I can help them
see different perspectives. As I’m listening, I’m certainly going
to have my own truth. My truth is based on the same things;
it’s based on my experiences in life, what’s happened to me in
the past, my values, judgments, and emotions, based on my
feelings. I’m always going to have something that I believe as
someone else is talking to me. While I’m listening in a non-
judgmental way, there are still going to be things that I notice
in the process of listening, and I also listen for fictional, or data
based, truth, and whenever I am not clear on the data or the
facts, that’s where I’m going to really try and find out what and
where the truth is for the other person. I’m also not afraid to
share my truths with other people and to really tell what my
truth is, which is to simply say,“You know, this is what comes
up for me,” or “This is what I think,” or “Here is my opinion,” or
“This is what I’m thinking and if that works for you, fine, and if
not just let it be.”
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The Many Truths
This takes guts, it takes practice, and it takes you to another

level of being. We are trained, we are taught to hold back, to
not tell the truth, to stay away from being truthful, to not hurt
people. What I find is that when we stay away from the truth,
we actually hurt people more and cause people more pain.
So as I listen to other people talk, I may tell them what I hear
that is true and just allow them to try it on. They can reject
what I hear, or they can just tell me it’s absolutely not their
truth. For an example, I had a family member tell me that she
was not upset by something that had happened, yet she looked
upset, sounded upset, acted upset, and I’m sure, this was
making other people in the room upset. I proceeded to say,“I
would like you to know that my observation is that you appear
to be upset and I just wanted to share that with you. If it’s not
true for you just let me know.”
That’s different, we typically don’t do that, we typically hold
back and so when you stand up and speak your truth in a
non-judgmental, honest, respectful way, very often people will
be taken back a little bit just because it is new. As you begin
to speak your truth more and more, you’ll see that other people
respect it, appreciate it, and honor you, and thank you for
speaking your truth. When listening to other people and really
listening for their truth, always make sure that you’re holding
other people as valuable and important and that you’re leaving
behind any attachment, preconceived notion, or judgment.
Let people know that no matter what their truth is, you accept
them, you feel great about them, you respect them, and it just
simply doesn’t matter to you what their truth is.
Again, here is another real life example. I have a close friend
who is in a relationship with another woman, and who for
some reason wants us all to believe that she is heterosexual. I
have no judgment about homosexual, heterosexual, bisexual,
that’s completely up to you and how you want to experience
your life on this planet. As I noticed she was not speaking her
truth, and she was disguising her truth, I simply created a
very safe place, an environment, and told her that I was non-
judgmental in anything that came up for her and any of my
69
friends, that I respected her, that I loved her, that I cared about
who she was, and that I had a truth to share with her, and it
was my truth, and if it did not ring true for her, she could give
me some clarity around that. This immediately opened up
the door for our conversation, brought us to a closer level,
allowed her to feel more comfortable sharing this with me,
and then later, with other people.
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8
Play Yourself Happy
O ne of the things that I want most in my life is to have fun

and to play. I find many people take life very seriously,
take their experiences very seriously, take their relationships
seriously, and their work seriously, and I’m here to tell you
that you can have a wonderful life, a rewarding life, a fulfilling
life, and you can simply and joyfully play yourself happy. I
envision a world where we’re each not only playing ourselves
happy, we’re contributing to other people experiencing life
in the same way, with great happiness and a playful spirit. So
let’s think back to being children and running around in the
playground and laughing, eating ice cream, going to the beach
for the first time, catching fireflies, and rolling in the snow.
Let’s remember all the joyful things that we do as children
and how light we feel and how we run and we laugh and
we’re silly and we don’t care if anybody looks at us, and we
imagine, we make up, we pretend, we’re happy and joyful.
That’s how I experience my life, that’s how my clients have
begun to experience their lives, and if you’re ready, it’s now
your turn, not only to experience your life this way, but to
begin to help other people that you know experience their
life with more joy and more sense of play.
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As we become adults we simply forget what it’s like to be

with toys and to use toys and to play games, and to laugh, and
to smile, and to imagine. We’re so concerned about how other
people will see us and perceive us and the right way of being,
that we cover up our inner laughter, our inner joy, the silly
things that we have enjoyed doing.
THE PLAYGROUND OF LIFE
Playwork:
1. Spend some time with a child, a young child, this
week, either watching them, speaking with them,
playing with them, painting with them, reading to
them, or just sitting and laughing with them.
2. Do something completely out of character and
childish this week.
3. Go buy a silly toy, could be a yo-yo or a stuffed
animal- my favorite is my Furby. Many of my clients
have enjoyed Mr. Potato Head, Pick-up Sticks,
Minnie & Mickey Mouse, and so on.
4. Find a way of making a heavy situation become
light by acting childlike, or by putting yourself into
the mode of “How would I respond to this if I were
a child?”
Enjoy and delight and relish in the fact that you can be
playful. You can have fun. You’re allowed to and it will
contribute to your experience as a human being. Give other
people permission to laugh; laugh with them. Take your
employees to the park and have a picnic and have potato
sack races. Put a clown’s nose on in the car and wave to
other people as you drive around. Share humorous stories
with your friends. Think of all the ways that you can play
games, have fun, be childlike, enjoy, imagine and create, and
do that with the other people that you come in contact with
everyday.
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9
Change
E ver heard the expression that “the only constant is change”?

That’s really what our life is about; it’s about making
changes, learning, growing, experiencing our life’s journey
through ebbs and flows and up and downs and many kinds
of changes. Some of the changes may be joyful and fun and
energetic, and some may feel heavy and bring sadness and
longing. If we take into account that we’re constantly changing
and that the people around us are also changing and evolving
and growing and that their life experiences and what shows
up for them everyday is changing, evolving and growing, then
it’ll be easier for us to act in a coach-like manner in guiding
and assisting other people to move through change with less
effort and to move at a faster pace. Most of us are not that
comfortable with the word “change.” We simply don’t like it.
We prefer things to go along just the way they are and not
have to deal with any ups and downs or challenges that come
before us. But it’s inevitable. As I said, it’s just a part of our
experience, and it’s just something that we’re going to have
to deal with and go through. Once we understand that
everybody in our life experience will be changing and their
lives will also be changing, then we’ll be coming from a better
place in understanding how to relate to them.
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Change happens for many reasons and in many different

ways. Sometimes change happens because something has
occurred that causes the change: someone has been
downsized, someone has become ill, someone has moved, or
someone has a huge goal and they have to make some changes
to get there. Sometimes change comes from thinking that
something is going to happen or come in the future like “I
may be downsized.” Or “We’re planning on moving.” Or “I
maybe leaving my life partner.”And so we begin to make some
changes to get ready and to be prepared. Sometimes change
comes and we’re not even sure how we’re doing it, why we’re
changing, but all of a sudden we’re finding we just are, that
the way things hit us are different, the way we respond is
different, the way we feel is different, things that made us
happy in the past, just aren’t making us as happy anymore.
If we come from the premise that our lives evolve and
change, then we can understand that change is normal for us,
for our friends, family, children, loved ones, employees,
employers and on and on. I hold the belief that our lives will
be better because of change, and that sometimes, being forced
to make changes or going through changes is very difficult
and unpleasant and may cause some sadness, but I truly believe
that it’s just a part of our existence, a part of the way we
come to experience our lives. How can you help other people
make changes, and in what areas do other people want to
make changes? It’s important to really listen again to the
people you are experiencing to understand who they really
are. What’s important to them, what is it they want? Is there
something in the way that might be blocking what they want,
and do they need to make some changes to achieve that? For
example, if I really want to be a thin person, I’m probably
going to have to change the basic foundation of the way that
I eat, and my eating framework is going to have to shift. Or it
may be that I’m going to change and I’m going to use more of
my entrepreneur tools versus being an employee. So, as I’m
listening and noticing someone in my life experience that I
care about, wanting to make some changes in their profession
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Change
or in their business, I really want to understand why it’s

important for them, what’s important for them, and how they
see the change as being important in their lives. Another type
of change that people make is wanting to give up a particular
habit or pattern that they have had in their lives. It could
even be that they want to lose weight, or they want to have a
relationship that’s more rewarding, or it could be they want
to quit smoking, or maybe it could be they want to approach
their lives differently with less effort and more joy.
What happens is that change becomes a scary place for most
human beings. We are afraid that change is somehow going
to be bad. It’s unknown, so we’re not sure of the outcome
and we feel out of control when change is upon us. You can
help yourself and other people understand change, and to
really understand the basic premise of coaching is that all
people are changing, want to change, or may have a desire to
change. Again, you can be a coach to everyone and anyone
that you experience if you choose to really be tuned in to
how to help people work through change. Often people don’t
even realize that they are going through change. I have a
friend who no longer seemed happy in her marriage and talked
at length about that. It appeared to me that the change was
that she, herself, had changed in many ways. She had higher
self-esteem, higher goals, and very different values than her
husband of 10 years. And so the first step for me in being her
friend and being her coach was to simply stand and recognize
that she was changing, and that change was occurring, and
then help her recognize that the change was happening.
Sometimes it takes people a long time to change because they
get stuck in the past and hold on to things that happened in
the past and they feel sadness or a lot of emotion about
releasing the past. I had this come up for myself when I made
the decision to no longer have a business associate that I was
collaborating with at the time. And while it was very difficult,
I recognized that I had changed, I had grown, and this
relationship was no longer serving me or serving my business
entity. It was very difficult to share that information, because
75
again, I didn’t want to hurt the other person’s feelings. There

was some sadness because I cared deeply for the other person;
I didn’t want to bring up a lot of emotion, and so, until I could
really recognize that I wanted to move ahead and recognize
that this was a very major and important goal for me, I couldn’t
untangle the past experiences and emotions. Where being a
coach helped me a lot, was to enable me to stand and
recognize what was challenging me about wanting to make
this change and what was holding me back from making the
change. It was very simply that I was remembering the past
of, “Oh, it was this way. It could have been this way. Wasn’t
that nice? Wasn’t that fun?” and then, finally saying that I
wanted to release that, allowed me to make change much
more quickly and in a much happier way.
So I want you to be very focused on changes that are
occurring for you, changes that occur for you by reading this
book, by experiencing coaching, by being trained as a coach,
by using coaching techniques with your children or your
family or your friends or your employees or anything else
that comes up for you in your life experience. I also want you
to wear a second hat, which involves starting to really look at
other people and see what’s happening for them that might
involve change, be it in their job, or their own identification
of who they are, or their goals, or in their relationships. What
is concerning other people about change? All of us move
through change at different speeds and react differently to
different kinds of change, and again, I hold no judgment here,
just understand that this is part of our life experience. This is
what happens for us on this planet, and we can support other
people by just being non-judgmental, by being supportive,
and helping them recognize the changes and identifying what
the changes are. How do you know if you are able to help
other people through change, particularly if you’re not a
change agent yourself and you move slowly through change?
My answer here is that every time we go through a change, or
help somebody else go through a change, we learn so many
valuable life lessons that help us grow and develop and that
76
Change
we can then share with other people. So change is all about

moving through it faster with greater ease, acknowledging
that it’s just a part of our existence. Our role, since all of us
are going to be wearing coaching hats, is to help other people
get acclimated to change and experience change with more
joy and more lightness through what we call coaching.
Now you’re ready for the specifics on how to help yourself
and other people through change. It may sound silly to say
that the first step is to recognize what the change is that the
other person wants or is moving towards. Same for yourself,
what is the change you want; what’s the result you want as a
result of reading this book? I like to ask other people to tell
me about what they see changing and how they see it
changing, and more importantly, what the feelings and
emotions, and the results, and the experiences will be once
they’ve moved through change. Sometimes, I think we forget
when we’re going through change that not everything will
change and that we can still hold on to some wonderful things
from the past, if we so choose. For an example, one of my
clients was promoted from being a Staff Physical Therapist to
being the Department Manager of the Physical Therapy
Department at a hospital. He was so afraid that when he
changed and became the Manager, he would lose his friends,
become a “bossy” type person, be mean, non-caring and
unconcerned, and he was really petrified of what was going
to occur. I held for him the belief, which was strong for me,
that none of that would happen, because he was still him.
And that while he would be wearing a different hat, and while
he would be doing a different job, he would still be the same
person with the same values and the same friends and the
same relationships.
I talk a lot in this book about how to help other people
really see how great they are and identify their strengths,
talents, and values. Remembering that everyone is going
through change and that as you’re going to wear a coaching
hat, you’re going to help people move through change with
more ease, more fun, and more finesse, keep in mind that
77
you’re always holding the vision and the view of being non-
judgmental and seeing the wonderful values, talents, skills,
and traits, that other people possess.
I look at myself in this light as a guide. A guide who can
achieve many things for herself and can guide other people
to achieve many things for themselves. So, as a guide, I want
to really listen and get connected with other people and
understand what’s up for them and where they see change
or where they need change and then to relay back to them,
with my language and with my empathy, some of the things
that might help them move through change while letting them
feel more of a sense of control in going through change. Since
I believe each person is great and unique and special and
wonderful just as they are, I believe that as we change and
develop and grow and have more life experiences, these will
just strengthen our greatness and our talents and our sense of
who we are. Because change sometimes takes a long time
and sometimes we get caught up in change or stuck in change,
I like to help everyone in my environment, simply by letting
them know that I’m here for them, that I support them, that I
care about them, and that no matter what is happening in the
change cycle of their life experience, I’m here to be with them
and to celebrate with them and to honor them, and if they
need some help, if they’re stuck, then I can help them get
some momentum, and that this is my role. It’s my role whether
they’re paying me to be their coach, or whether I’m in a
relationship with them simply as their friend, their aunt, their
sister, their daughter, their spouse, their lover, or their employer,
in any role, in any way. Being a coach is just my way of “being.”
You’re reading this book to learn how to be a coach with
everyone that you experience. Recognize the greatness in
everyone that you meet and in all the changes they’re making,
big or small. Notice when they might need some more energy,
some more help, so that they can move through change in a
different way. And be there to be their support and to offer
them guidance and encouragement and skills and strategies,
and share your life experience with them.
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Change
As I’m listening to other people and really wanting for other

people to enjoy their life experience and to move through
change faster, I use a lot of techniques. The most important
technique that I’ll introduce you to is the technique of helping
people decipher fact from emotion. Let’s face it, we’ve all
gone through change that we’ve been emotional about, and it
causes more difficulties and sometimes even slows the pace,
brings up a lot of anger, resistance, etc. So as you continue
your journey through this book, I want you to remember that
as a coach to those that you come in contact with, you want
to help each person move through the journey with greater
ease and with more joy and delight. You want to do the same
for yourself. You’ll notice that every single day you get charged
about something and so do those you come in contact with.
We don’t change when we’re stuck in a lot of emotion. I
carried around an extra 68 pounds on my very short body for
many years, being very stuck in the emotion of being angry
about being overweight. Why me? This isn’t fair! When I was
able to release a lot of the emotion and just really look at the
truth, the facts, it was a lot easier to choose to change, and I
was able to change quickly, because I not only changed by
losing weight, I changed by letting go of a lot of the emotion.
As you are preparing for your coaching journey, recognize
that this too will change you. No one goes through coach
training, be it through a coach training program, through a
book about coaching, through working with a coach, or
through having a relationship with a friend or family member
who has already read this book and been coaching you,
without being changed. Look forward to the changes that
you will make, not only in yourself, but in others as you help
them evolve, grow, enjoy their experience, see their greatness
on a bigger scale, meet their goals, exceed their goals, and
create an extraordinary life for themselves.
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80
10
Is the Business
of Coaching for You?
A s you’ve learned more tools about living your life as a

coach and helping other people on this planet enjoy their
lives more because of your coaching tools, you may have
wondered what it would be like to actually work in the
profession of coaching. Certainly, that is an option you may
choose, to get some professional training to become a coach
and to work part-time, full-time or even develop or create a
hobby around coaching. I may be a bit prejudiced, but I
strongly believe that anyone who goes through coach training
becomes not only a more evolved and better human being,
but has a much more wonderfully rewarding life and can share
new gifts and new experiences with others. So, I believe
whether or not you decide ultimately to use coaching as a
way to make your living, you will be a better parent, a better
spouse, a better friend, a better partner, a better person, and
be more effective in your current relationships, profession, or
life, by having formal coach training. If you’re wondering,“Is
coach training for me?” and “Is the coaching business for me?”,
I’d like to answer some of those questions here.
If you’re looking to have a life that is really very joyful and a
life where you feel very much in the moment, in the flow,
81
where there is good energy and where you believe that you
create how you choose to experience each and every day
and each and every moment, then the coaching profession
will open up a realm of possibilities for you. How do you
know if having this kind of a life is for you, and if you want to
live this kind of a life every day, and be a role model for other
people to help them to really live a life that is very simple,
uncluttered, and very joyful?
When people approach me about whether or not they should
become a coach, or they say it may be their next career but
they’re not sure, I typically ask them to really think about how
they see the world and how they could help others see the
world. I see the world as many coaches do, as a wonderfully
rewarding, joyful place, one that offers me great experiences,
great resources, great time, great energy, and one that is fairly
simple to understand. Because I see it that way, I can help
clients see it that way and gain greater appreciation,
understanding, and joy from their experiences. So the first thing
I would take a look at is whether I want to go through coach
training and consider becoming a coach, and my answer would
be,“Yes, if you would like to have a life that is less complicated
and if you would like to have the ability to help other people
create a life that’s less complicated, one where they have more
space, time, freedom, energy, fun, joy, and of course, more play.”
What would you get out of your coach training that would be
most important in the way you live your life, or how others live
their life? What I find is that most people who go through coach
training, whether they become full-time coaches, part-time
coaches, or even choose never to work in the coaching
profession, they typically have a simpler way of being. They
believe that the present is perfect, that their life is fine just the
way it is. They are accepting of the way they are on this planet
and the way that other people are, and they behave in a way
that supports themselves and other people in achieving each
person’s unique goals and abilities.
As coaches, we talk a lot about having lives that are balanced
and about helping other people get balance in their lives. What
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Is the Coaching Business for You?
I mean by balance is a feeling that you’re resonating at the

right vibratory level for who you are and for all the things
that are in your life experience. So, perhaps you have the
areas of work, community, spirituality, friends, love,
relationships, health, wellness, etc., and each of these areas
are perfectly balanced for you and is how you choose to
experience your life. That doesn’t mean that if there are four
items on your pie chart of life, that you’re spending 25% of
your time in each one. It means that you are devoting the
time and energy in the area that you choose, and therefore,
you are creating a very balanced experience for yourself. If
you get excited about creating that for yourself and would
love to create that for other people, then coaching may very
well be for you. One of the other benefits of coaching is that
as coaches, we don’t do a lot of struggling. In fact, I talk a lot
about the fact that my life is very effortless and that things
just come and they flow, I put out to the Universe what I
want, I really feel very relaxed, I don’t feel a lot of stress, and
I spend my time really feeling joyful. This feeling comes from
using coaching tools everyday in creating my own life so that
I can be the model and really walk my talk. Being a coach is a
little bit different than being an accountant or a physician or
a sales professional. As a coach, I am expected to walk my
talk, each and every day, to do the things that I request of my
clients, to be the things that I request my clients be, and to do
all of the things that would allow me to live a life of integrity
with myself. When I’ve done that work on myself, and coach
training certainly provides us the opportunity to do that work
and grow, then I’m ready to help other people in either
creating their goals, feeling more balanced, feeling more
energy, having more happiness, progressing, overcoming their
critical gaps, or learning to be playful again. If you are weighing
the decision about coach training, I would also ask you if you
have always felt like you were a coach at heart. I would ask if
you listen to people and if they really connect with you, and
if people like to come to you and speak with you, and if you
have always felt most joyful when you are in the experience
83
of seeing other people achieve their own greatness. There is

no way that you can be a coach unless in your bones, in your
gut, in your soul, you believe that part of the reason you’re
here on this planet is to serve the world in some fashion and
to contribute to the world in some fashion, and for you that
means helping other people in their life time experiences.
I was a Speech-Language Pathologist prior to moving into
the profession of coaching. While I enjoyed being a Speech-
Language Pathologist and later went on to be a corporate
executive within the world of healthcare, I noticed that what
was most important to me were the times when I was with
employees or with my patients training them, educating them,
motivating them, developing them, helping them grow, and
then I finally recognized what I was doing. One day I
exclaimed, “Oh boy, I’ve been coaching them.” For me, the
shift from Speech Pathology to coaching was natural. As a
coach, I don’t fix people; everyone is perfect just as they are.
No one needs my help, no one needs my fixing, there is no
therapy, and I am here to see how the wonderful, successful
people who are my clients can achieve even more greatness.
As you’re deciding whether or not to be a coach, look at your
own values; what is your experience about on this planet and
how do you see yourself making your own contributions? If
it feels completely natural to you to spend time talking with
other people, being with other people, and being a role model
for other people, and if you really want other people to be
successful, and you care deeply about other people’s
experiences, then you have the stuff that great coaches are
made of. I’d also think about how your experience was in
reading this book. Did you actually do the exercises? Were
you out there tuning in? Were you bringing play to other
people? Were you speaking your truth? Were you growing
other people? Were you non-judgmental? Were you listening
for greatness? Were you celebrating the success of others? It’s
important to know whether or not, inside of you, you have
the desire, the want, to really give back in some way, shape, or
form to others through the coaching experience. I believe
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Is the Coaching Business for You?
that many of you who have picked up this book, have picked
it up because you’re already attracted to the field of coaching
and you might not even realize it. Maybe you thought of hiring
a coach. Maybe you already have one. Maybe you’ve been
coaching. Maybe you thought about coaching. Maybe you
heard about it, or read about it, or something has already
resonated with you about the word coaching and the field of
coaching. So now you say to me, coach training, not coach
training, make a living out of coaching, not make a living
out of coaching. Please answer that question for me. And I
say back to you,“You already know. If you quiet all the voices
telling you what you should do and what other people tell
you to do. If you go really deep inside, into your own gut, out
of your head, and ask yourself,“Would I like to? Would I choose
to? Would I want to experience coach training? Would that
take me to another level? Would I like to evolve; am I ready?”
You’ll have your answer. Whether you choose to become a
professional coach or not, choose to be more coach-like in
your life. You already know how.
Get in touch with whether or not the things in this book
have resonated for you in some way. It doesn’t mean they all
resonated; it means that some hit you and you related to them
and got excited about them. It means that you’ve already had
some sense that coaching is right for you.
What if you have fears? Well, fears are absolutely normal.
Pretend you’re coaching someone; what if they said, “Gee, I
might want to start coach training and I might want to become
a coach.” How would you help them achieve their greatness?
What do you see as their critical gap? How can you move
them forward? What request would you need to make of them?
Or what challenge would you need to offer them? You already
know your own truth. Just be authentic. Who are you really
inside? Listen to your gut, listen to your heart, and you will be
able to make your choice because you already have the answer
for yourself.
I will give you one final offering about my experience of
becoming a coach and going through coach training, which
85
was the single most powerful decision I have ever made in

my lifetime. The gift of coaching and the experience of coach
training have brought to me a peaceful, joyful, most wonderful
life. I do what I love every single day. I wake up and work
with clients, and people, and opportunities that I would want
to do regardless of whether anyone ever paid me, because it’s
part of who I am and why I believe I was put here on our
earth. I only know that for myself, something was calling me
to coaching. I didn’t tune out all the “shoulds.” I didn’t tune
out everybody else’s voices. I didn’t tune out everybody else’s
wants and desires for me for a period of two years. I wish
that I had had the strength, and the courage, and a book like
this one to help me get more in touch with who I was and to
begin to use coaching tools everyday, because I know that
during those two years, I would have chosen to live more as a
coach, to be more as a coach, and to get involved in coaching
immediately. That’s my story. What’s yours?
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11
Am I Ready for
My Own Coach?
W e have almost completed our coaching journey. You’ve

learned a lot along this journey about being coach-like,
about coaching others, about improving your own life and
even about the field of coaching. I now want to offer you an
opportunity to try on coaching, to think about whether it
might be right for you to have a coach, to hire a coach, to
work with a coach and to really experience being coached
through this program in a way that supports the extraordinary
life you’ve chosen to live.
Why do people hire coaches? I think you already have many
of these answers. We hire a coach because we want someone
who will be non-judgmental, who will truly create a wonderful
listening space for us to be ourselves, to find ourselves, and to
let us tune out all the “shoulds” that we’ve come to experience.
We hire a coach because we want someone who’s going to
listen to us and tune in, in a way that we’ve never been heard
before, that’s going to allow us to feel more connected to our
own energy, our own soul, our own unique being. If you had
come to me and asked me to coach you, I would talk with
you first to see whether or not coaching is right for you. And
what I would be assessing is how ready you are to really make
87
discoveries and make changes. Coaching takes some work

on your part. The coach isn’t the one who does the work. It’s
you. You as the client are responsible for making a
commitment to the coaching relationship. The coach is there
to be your success partner on the journey to help you through
the critical gap, to help you see the big, big vision that you
haven’t seen yet, to help you get from point “A” to point “B”
faster than you ever have in your whole life, to help you create
more of an extraordinary life than you ever thought possible.
The coach will be there to be honest and truthful with you
and to help you discover who you are and many strategies
and solutions that will allow you to achieve your goals and
beyond.
As coaches,we care deeply about our clients and their welfare,
and we support them in accomplishing new goals and new
behaviors, we acknowledge them and honor them, and
recognize their fears, and at the same time, we’re there with
them, standing in their shoes, and trusting in who they are.
Hire a coach if you’re ready to tap into your own inner self,
ready to take on new perspectives, and ready to achieve what
they said couldn’t be done - like that bumblebee who they
said should not be able to fly. Hire a coach when you want
someone who is going to actively and deeply listen to you
and really understand your concerns and your beliefs and your
values. I hire a coach because I want someone who’s going
to ask me powerful questions, who’s not going to judge my
answer, and who is not in any way, shape, or form, attached to
the outcome. My husband, whom I love deeply and who loves
me back, is attached to the outcome. We share in a relationship
and are deeply connected, so while we’re deeply connected
it’s very difficult to not be attached to the things he wants for
me or believes are best for me. That’s out of love. I speak
with my coaches because they don’t care what my goals are
or what the outcome is. They simply stand for me and who I
am and care about me, Terri, the being inside, as a person.
This creates for me greater clarity, greater possibility, and an
ability to make decisions that come from inside myself, versus
88
Am I Ready for My Own Coach?
what the world may tell me I should do or what I’m expected

to do. Hire a coach because you want to be more aware of
yourself and want to learn about your behaviors and your
feelings, and because you want to come up with actions that
are going to propel you and prepare you for the future and
allow you to change in great ways, to exceed your expectations.
Hire a coach because you want someone who’s going to help
you with planning and with goal setting and going to help
you tap into different ways of learning and different processes.
Sometimes, people say, “Well maybe I’ll hire a therapist or
maybe I’ll hire a mentor, or maybe I’ll hire a consultant. Maybe
I won’t hire a coach.”You’ll know if you want to hire a coach
if you truly believe that you have your own answers, just as
we as coaches already know. You have your own answers
about yourself and who you are, and a coach will really help
you focus on your future and get in touch with who you are
and where you are going. A coach will help you have a stronger
way of being and a better human experience. A coach won’t
give you the answers, but will be your partner in helping you
find your own answers and stay with you to implement those
answers.
If you want someone to give you all the answers and tell
you how to do it, then you’re probably looking more for a
consultant. If you’re looking for someone who’s going to help
you deal with past issues and a lot of emotional baggage and
emotional healing then you’re probably looking for a therapist.
Still not sure? Still thinking about hiring a coach? This won’t
be new to you. I believe you already have the answer for
yourself. Has something during your time reading this book
made you think, “Gee, I’d like to have a coach.” Or “Would it
be neat to work with a coach?” Or “I might like to work with
a coach.” Or “I wonder what the experience would be?”You
already have the answer; it’s in your gut. You already know.
Now take this knowing and ask yourself the question,“Do I
want to experience coaching?” Get into your gut, get out of
your head, stop with the “shoulds.” Don’t even ask yet what it
costs or how you find a coach, just know your own answer.
89
If coaching resonates for you, if it’s right for you, if you’re

ready to have an experience and at least try on coaching, there
are a few resources that will really be helpful to you. First, go
visit www.ComprehensiveCoachingU.com and find out more
about the many coaches who have been trained by
Comprehensive Coaching U, and who love to work with new
coaching clients. You can also meet some of the coaches that
work with me each and every day by going to www.
comprehensivecoachinggroup.com, and there you will see
the profiles of the coaches that collaborate with me.
Are you ready to hire your own coach? You know the answer!
Many of the coaches at ComprehensiveCoachingU.com will
even offer you a free 30 minute complimentary session just
to try on coaching, to decide if coaching is right for you, and
if the chemistry between you and the coach is right.
How do you know which coach is right for you? It’s simply
a matter of chemistry. You don’t need a coach with special
experience, or who knows your exact business, or who has
had the same life experiences as you. You need a coach with
whom you feel that you can co-create a relationship where
you feel comfortable in the space, where you feel connected,
where you feel deeply listened to, a coach with whom you’d
say, “Gee, I’d love to coach with you.” When I hire my own
coaches, I typically have two or maybe three complimentary
sessions with a couple of different coaches, to try them on
and decide which coach matches me best, matches my
personality, and matches my chemistry, and decide what it is
I’m coming to coaching for. For example, there are diverse
kinds of coaches that work with me at Comprehensive
Coaching Group. When someone comes to me and says,“Terri,
which coach should I hire at Comprehensive Coaching
Group?” I tell them to go to the Website, read each person’s
bio and think about which person just kind of grabs you, or
sometimes it’s even their photo that grabs you. Then request
a complimentary session with two or maybe three of those
coaches. Get an idea of what it would be like to work with
them in partnership and then hire your coach.
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Am I Ready for My Own Coach?
What I haven’t told you about coaching is that most coaches

coach by telephone. I know that probably sounds unique
and unusual first time around, sure did to me when I heard
that. But coaching really works by telephone. Because we’re
so connected and we listen so deeply and because we’re so
tuned into the words and what’s underneath the words, the
coaching conversation through the telephone is a perfect
medium. That’s not to say all coaches work by phone, some
work in person, many work with groups or teams and some
work like I do, where they do most of their coaching by
telephone. Some work with organizations in person and then
they also do some workshops as well. I wanted to let you
know that most coaching is done by phone so that it won’t
be a shock to you when you begin to contact coaches. It
works by telephone, it works, it works! Again, coaching works
because you make the commitment to do the work in between
the coaching sessions. While most of my clients meet with
me by phone three times a month, between our telephone
meetings they are doing the work, taking the action, meeting
the goals, overcoming obstacles, leaping through their critical
gap, listening differently, experiencing life differently, and they
are asking themselves different questions. My clients are
committed to doing the work and to gaining the light bulb
insights that go off after our sessions. So remember, when
you’re interviewing coaches and when you’re pricing out what
coaches charge, it’s really not about the telephone time, it’s
really about the entire experience. Coaching is about a
process. A process of developing, and growing, and new
experiences, and new joys, and a new way of being. It’s part
of a journey. I invite you to explore this wonderful world of
coaching to be a coach, to hire a coach, to get some training
as a coach, and to pick this book up again as a resource, as a
guide. And as your coach, I encourage you, I honor you, I
celebrate you, as you begin your journey in being a role model
and beginning to coach everyone that you have experiences
with to create a better way of being for yourself and for others.
Wishing you a lifetime of creating extraordinary experiences.
91
92
Afterword
CREATE MOMENTUM
O kay, it is now time for you to create action now. As your

coach, I must ask you to identify the value you received
from this book and how you will commit to use your new
skills.
I also ask you to know your next action steps. Is it to be a
professional coach? Hire a coach? Find out more about
coaching? Practice the playwork? Take action today and move
yourself, your career, and life to extraordinary new heights.
The journey continues. You are already on the path. I am
here to support you.
Coach Terri
93
HOW TO CONTACT THE AUTHOR
Terri Levine, PCC, MS, CCC-SLP, is the founder of

Comprehensive Coaching U, Inc., The Professional’s Coach
Training Program. Comprehensive Coaching U is an
internationally recognized program that provides telephone
training to individuals and organizations that want to learn
coaching skills.
Terri coaches individuals and businesses that want to gain
greater personal or business success. She specializes in using
Comprehensive Coaching principles to create extraordinary
growth for her clients’ lives and businesses.
She provides workshops and keynotes around the world
and is passionate about sharing coaching tools with audiences
at conventions and conferences.
Terri is the author of Work Yourself Happy as well as 3 weekly
e-mail newsletters with thousands of subscribers worldwide.
She is a nationally recognized authority on creating greater
business and personal success and appears regularly in the
media for her expertise.
Terri lives in Pennsylvania with her husband, Mark, her dad,
Walter, and her dog, Sheba. When she isn’t coaching, training,
speaking, or writing, she loves to race Formula Dodge cars.
If you are interested in becoming a coach, hiring a coach, or
having Terri address your organization, call toll-free 1-877-401-
6165 or email [email protected].
94
COACH I NG FOR AN EXTRAORDI NARY LI FE
Terri Levine made the transition
from senior executive to become one of the top
professional coaches in the industry, founded a
leading coach's training school and has worked
with clients from every walk of life.
From her experience with private and corporate clients, she realized the principles
used by professional coaches could be used by anyone who wanted to grow and
reach their personal best. Her vision of people applying these powerful and
effective tools to their lives, in their relationships, with their children, and in
business inspired her to write Coaching for an Extraordinary Life.
Coaching for an Extraordinary Life reveals how the principles of personal

and professional coaching can improve your everyday life. You can learn these
techniques through the interactive experience of reading this book and doing the
BY TERRI LEVI N E
exercises that will reinforce your application of this material. If you have ever felt
you wanted to experience your life and work with more ease and more joy, this
lively coach training guide will help you discover how to be a better spouse,
partner, friend, parent and person. Coaching for an Extraordinary Life is based
on the same techniques that coaches use to bring productivity, balance, success
and stress-free living to their lives and to the clients they coach.
One of America's top
Terri Levine is the founder of Comprehensive Coaching U, The Professional's
Coach Training Program and has been coaching professionals and companies, and
training others to use coaching skills everyday to experience much greater
business, financial and personal success.
TERRI LEVINE
$14.99
LP Lahaska Press, P.O. Box 1147, Buckingham PA 18912 LP

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What is the book about?

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What coaching techniques does the book discuss?

What coaching techniques does the book discuss?

COACH I NG FOR AN EXTRAORDI NARY LI FE

Terri Levine made the transition

Coaching for an Extraordinary Life reveals how the principles of personal

in your everyday life

LP Lahaska Press, P.O. Box 1147, Buckingham PA 18912 LP

One of America’s top

professional coaches shares

techniques you can use

in your everyday life

Printed in the United States of America.

T his book is dedicated in loving memory to my Mom, Helen

And to my extraordinary husband and partner, Mark, who

Donna Eliassen for her editing.

Kimberly D’Angelo for her creative designs.

Jim Donovan, my publisher and book coach, for walking beside

My clients who enrich my life, teach me many lessons, and

The students at Comprehensive Coaching U for reminding

T he idea for this book came from my work as a professional

Y ou are now embarking on a wonderful life journey that

Coaching Skill: Connection

A s human beings, we are all connected in some way.

WE ARE ALL CONNECTED

Coaching Skill: Hearing With No Judgment

Understanding that judgment is present in our experiences

NO ONE IS RIGHT OR WRONG – THEY JUST ARE

Client: I want to tell you something before we start working

Coach: Not at all.

Let’s listen in on another client session to further understand

Coach: Tell me more about how you create income so I

up to you what you want to do, and it will be

Let’s listen in on still another session:

Coach: Hi, Sasha!

let the other person know that we need some

Playwork: Whom Do You Judge?

Answer the following questions with complete honesty.

1. List all the names of people you now judge – all of

You will later learn tools to take away judgment. Let’s

Playwork: Hear Without Judgment

Practice listening in a new way - without judgment and

1. Pick three people you will listen to that you already

You will continue to practice this skill as we build up your

RECAP: WHAT DID YOU NOTICE?

Coaching Skill: Reflecting Back

When we listen deeply to really get a connection with other

back word for word what is heard. It is a much higher-level

Coach: Hello Jim, what’s up for you today?

Playwork: Reflect Back

Connect with speakers by letting them know you get

1. Listen without reaction or judgment.

This is a coaching skill that has an amazing effect on those

in TV than in listening to me. And I am guilty of being distracted

Coaching Skill: Responding

Let’s listen in again on one of our client sessions:

Coach: Joan, what’s going on?

mind it because they are paying me a lot of money

Let’s listen in again on one of our client sessions: